Mercure Pattaya
Mercure Pattaya
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9.2
Exceptional

"Excellent value for money"

Meredith

|

February 4, 2018

Deluxe Twin Bed - Guestroom Mercure Pattaya
Deluxe Twin Bed - Guestroom
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Lobby Mercure Pattaya
Lobby
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Swimming pool [outdoor] Mercure Pattaya
Swimming pool [outdoor]
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Swimming pool [outdoor] Mercure Pattaya
Swimming pool [outdoor]
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See map Mercure Pattaya
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Very good
Location
7.6
See all 65 photos Mercure Pattaya
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What guests are saying:
Great room service. Good laundry. But not many english tv chanels
gareth from Australia
Solo traveler
Chart was very helpful in anything we needed from transportation to suggestions on what to do.
Sherry from United States
Group
Good size rooms, clean, pleasant staff, great pool, great location
Brian from United Kingdom
Couple
great hotel - staff helpful - great outside pool with pool bar, aircon in my room worked well, room cleaned everyday to good standard , had poolside facing room with balcony, did not eat at hotel, Guest friendly . will return soon.
philip from United Kingdom
Solo traveler
Enjoyed stay
Peter from United Kingdom
Solo traveler
Mercure Pattaya is a well appointed luxury hotel perfectly suited in central Pattaya. Room large with good amenities. All staff friendly, helpful, relaxed yet professional. Will recommend to friends.
Anthony from Australia
Solo traveler
Since the renovations this is. Ke one of the best places to stay
Tome from Australia
Solo traveler
Shuttle Bus is convenient. Close to shopping area. Easy to assess other locations of Pattaya.
KINGLEUNG from Hong Kong
Family with teens
I have stayed there before and like location and is great hotel
warick from Australia
Couple
Very Good in service. Room is very comfortable. Front view also good and smoking place
MUHAMMAD from Bangladesh
Solo traveler

Mercure Pattaya

Very good location
- 30 meters from city center
- What's nearby?
Very good
From 997 reviewsSee what guests said
7.6
/
10
Very good service
7.8
Value for money7.6
Distance to city center1 km
Location rating7.6
Nearest airportUtapao International Airport (UTP)
Distance to airport29.8 km
  • Airport transfer

  • 420 meters to the beach

  • Currency exchange

  • Located in heart of Pattaya

Room choices
7.8
Very good
Room comfort & quality
Deluxe Double Room
Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 1 double bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 2 single beds
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Superior Double Room
Superior Double Room
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 1 double bed
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Family Suite
Family Suite
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 single bed and 1 king bed...
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 2 single beds
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Superior
Superior
...
  • Room size: 28 m²/301 ft²
  • Pool view
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Single Deluxe
Single Deluxe
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 2 single beds
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Deluxe Queen Bed
Deluxe Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 1 double bed
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Superior Queen Bed
Superior Queen Bed
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 1 double bed
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Deluxe Twin Bed
Deluxe Twin Bed
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Have a question for Mercure Pattaya?

What people love about the property

  • 8.4
    Excellent

    "Good place for family vacations I think"

    malcolm

    |

    November 17, 2017

  • 8.8
    Excellent

    "Another good stay here, this is my hotel of choice in Pattaya"

    Malcolm

    |

    September 12, 2017

  • 9.6
    Exceptional

    "Great room service."

    gareth

    |

    December 30, 2016

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More about Mercure Pattaya

More about Mercure Pattaya

8.8
Excellent

"The staff were friendly and provided a good service."

Karen

|

January 1, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Dang-Dum Restaurant
130 m Thai
Jamjuree Restaurant
230 m Thai
Chokdee Sukhumvit Pattaya
540 m Thai
American cuisine
American cuisine
The Irish Rovers Restaurant
410 m American, Bar, British
Tamar Bakery & Restaurant
410 m American, Asian, Thai
The Golf Club Sports Bar & Grill
430 m American, Bar, British
Asian cuisine
Asian cuisine
Ruen Thai
100 m Asian, Thai
Casa Pascal
150 m Asian, European, French
Zaika Indian Restaurant
210 m Asian, Indian, Vegan

What they offer

8.0
Very good

"Very convenient location"

wing Y.

|

January 15, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (997)Booking.com Reviews (287)
7.6
/
10
Cleanliness7.8
Facilities7.1
Location7.6
Room comfort and quality7.8
Service7.8
Value for money7.6
Provided by verified guests of Agoda
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All guests (997)
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Showing 859 verified guest comments
12345
6.4
Good
MAHONEY from Malaysia
Family with young children
Family Suite
Stayed 2 nights in June 2018
value for money and have pro and con..”
Pro.. 1. Staff very polite 2. tour desk very nice and polite added very helpful 3. Room with slide inside love by my kid 4. swimming pool nice 5. facility game quite nice Con.. 1. Far for walking distance because is at the back of the main street 2. hard to find even for taxi driver 3. room quite dirty 4. spa not good. i book for 2 in room service but they did not come.
Reviewed November 25, 2018
10.0
Exceptional
Karl from United Kingdom
Solo traveler
Superior Double Room
Stayed 3 nights in November 2018
Great value ”
Great location, staff are really nice and efficient value for what you pay. Will stay again
Reviewed November 10, 2018
7.2
Very good
Malcolm from United Kingdom
Solo traveler
Deluxe Double Room
Stayed 22 nights in December 2017
Dissapointing”
I have stayed here maybe 15 times before over the last 5 years, so it is sad that I have found that this place has gone downhill. The noise level is beyond a joke as they are now taking bus tours that are congregating and shouting in the corridors at 6.00am every morning, the breakfast resembles my old school day meals with the noise level so high from ill mannered "guests" that I gave up and ate outside. Add to this that they managed to mess up my reservation, then lied to me about room availability, they have lost my loyalty. After so many good stays here (look back at my previous good reviews on this hotel), I now find myself looking for a new place to stay.
Reviewed June 24, 2018
10.0
Exceptional
THANYALUCK from Thailand
Couple
Superior Double Room
Stayed 2 nights in October 2018
really impressed with staff ”
Good location, friendly and helpful staff.
Reviewed October 15, 2018
9.6
Exceptional
Henry from United States
Solo traveler
Superior Double Room
Stayed 6 nights in October 2017
Excellent place to stay, but the WiFi was very shoddy”
For some strange reason, I was unable to access the WiFi on my Apple iPhone. The staff did there best to resolve the problem without any luck. My friend had a Samsung device and was able to connect easily even though the speed was slow.
Reviewed December 05, 2017
Thank you for taking the time to tell us about your experience at the Mercure Pattaya Hotel! Your comment regarding the inconvenience with our WIFI will be conveyed to our IT manager, who is currently finding alternatives in order to make it more efficient and customer friendly. Thank you for taking the time to voice your and we hope to have the chance of hosting you again Yours sincerely, Jagan Lacsher General Manager
Responded January 22, 2018
Mercure Pattaya
8.4
Excellent
malcolm from United Kingdom
Solo traveler
Superior Double Room
Stayed 1 night in November 2017
Nice room Nicer Staff”
It is in a quiet location but only minutes away from the busier areas. Only down side reaĺly was the quality of the breakfast. Not worth 390 BHT. You can buy a token at the reception for 280 BHT but the breakfast is still disappointing at that. Good place for family vacations I think
Reviewed November 17, 2017
Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided and quality of food I am truly sorry to hear regarding the breakfast issues you have experienced during your recent stay with us. Please rest assured that your feedback regarding the breakfast has been conveyed to our Food and Beverage Manager and our Executive Chef, who are taking the necessary actions in order to improve the dining experience and the quality of the buffet. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Jagan Lacsher General Manager
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Mercure Pattaya
10.0
Exceptional
Leigh from Australia
Group
Superior Double Room
Stayed 5 nights in July 2017
Great hotel - Will stay again!”
This was the second time i stayed in this hotel and once again i was very happy with everything about it. The hotel itself is great, great pool, great breakfast and great service. It is not far away from the main beach road and is walking distance to almost everything you would need. Will stay here again when i return to Pattaya
Reviewed August 01, 2017
Dear Leigh, Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
Responded September 07, 2017
Mercure Pattaya
9.6
Exceptional
Anthony from United Kingdom
Solo traveler
Superior Double Room
Stayed 5 nights in April 2017
Exceptional”
great hotel pleasant staff, arrived early had to wait for room, no problem was offered a cup of coffee by the restaurant manager who was very helpful regarding information of the hotel and facilities, Tim the manager gave me a free up grade, which again was great, i cannot fault the staff, the rooms were clean, housekeeping staff were pleasant and the pool and pool staff were also very nice. The food served at the pool was really good, fresh healthy food, pizzas were great, freshly made to order, presentation was very good, well done Mercure i will be back in August great hotel, great staff really enjoyed my stay Thankyou.
Reviewed April 25, 2017
8.0
Excellent
lee from Malaysia
Family with young children
Superior Twin Room
Stayed 2 nights in September 2016
Love the swimming pool”
Overall the Mercure Pattaya is adequate for a family stay. Very nice swimming pools, great for kids, towels provided at poolside. Tried the spa as well, inexpensive and good, same price in house poolside or room massage. Free 24 hour shuttle to main rd Pattaya 2nd road, else a 10-15 mins walk bad sewer smell lol. Small balcony with lounge chairs provided. Very small bathroom, ok for us as it does make the room look bigger. TV and air con and wifi worked fine. Family friendly but guest friendly as well, overall satisfactory, will consider booking Mercure for next visit.
Reviewed September 29, 2016
9.3
Exceptional
Malcolm from United Kingdom
Solo traveler
Superior Twin Room
Stayed 10 nights in July 2015
Another Pleasing Stay”
Adequate standard of room, clean and great staff.
As usual, I enjoyed my stay here. The rooms are of adequate size (but small bathrooms), and they are clean and comfortable. The staff are nothing short of brilliant, pleasant, helpful, good English, everyone of them I had cause to speak to were so keen to please. The location is great, close to Second Road shopping, convenient for the Soi Bukkow pub area, and a free mini bus to and from the Walking Street area. All this whilst being far enough away from the noisy bar scene so as not to have to endure the noise at night. I will return.
Reviewed July 30, 2015
8.3
Excellent
Kurt from Austria
Family with teens
Superior Double Room
Stayed 3 nights in August 2014
Excellent Value for money”
location, pool, accept pets
We had a lovely stay. the hotel way exceeded our expectations. Such good value for money and within walking distance of main street, supermarkets and restaurants. The pool area and outside dining are lovely. The breakfast is amazing with such a good selection of Thai and Western food. The only negative would be that the furnishings are slightly dated but this wouldn't stop us from visiting again. In fact we will definitely be going again as we can take our dog. We saw a few people with pets checking in but we never saw or heard any after that. An oasis in the middle of Pattaya
Reviewed August 13, 2014
8.0
Excellent
Malcolm from United Kingdom
Couple
Superior Double Room
Stayed 9 nights in July 2014
A family friendly hotel”
Reasonably priced, clean and comfortable rooms.
We stay here twice a year, which speaks volumes. We like the location, close enough to the action, far enough away for it not to be in your face. The staff never fail to please, and we had a great dining experience poolside. The rooms, though not huge, are large enough, the size of the bathrooms being the only thing that lets them down. Clean and comfortable, and at a reasonable room rate for this area.
Reviewed August 07, 2014
8.3
Excellent
Malcolm from United Kingdom
Couple
Deluxe Double Room
Stayed 3 nights in December 2013
good clean hotel”
clean rooms, nice staff and a handy free ride to/from the main road.
As usual I was warmly welcomed on arrival, but was asked why I was just staying 3 nights, when I told them that was all that was available on the Internet they offered me a longer stay. However, I had already booked and paid for another hotel for the remainder of my stay. They were unable to explain why they had not responded to my email asking if the room was available for longer. Management pleased note, you lost another 9 days of my custom for no reason. Given that I stay here at least twice a year that was a risky move(letting me try out a different hotel). On the good side, I had previously complained about the loud construction noise starting at 7.00am, the management emailed me saying they were trying to get the construction company to limit early noise, and they seem to have achieved this. Well done. Overall this is a good hotel to stay at.
Reviewed January 05, 2014
8.7
Excellent
Malcolm from United Kingdom
Couple
Deluxe Double Room
Stayed 6 nights in July 2013
A great hotel spoilt by the noise”
Comfortable clean rooms with a nice balcony/view.
I stay at this hotel about 3 times per year, so that tells you that it ticks all the boxes for me, great hotel, good location, and friendly staff. The rooms are a decent size, large comfortable bed, and clean, the bathroom however is "adequate", but I don't come here to stay in the bathroom. The food is first class, although a little pricey, but you pay for quality. Now the down side:- this stay (through no fault of the hotel) I was woken every morning with really loud heavy construction noise (about 7.00 - 7.30 am). There are two large construction sites, one either side of the hotel, and a third one planned for the rear of the hotel (sales office on site but the construction work not started yet). So for the next 6 months (or maybe longer) there will be noise. If this bothers you I would think hard before booking here.
Reviewed August 20, 2013
8.7
Excellent
Lawrence from United States
Solo traveler
Superior Double Room
Stayed 2 nights in July 2013
Comfortable hotel, friendly staff, great location”
Location, comfortable room, friendly staff
I have stayed at the Mercure Pattaya many times and I continue to go back whenever I visit Pattaya. It is within convenient walking distance of entertainment and good shopping. In the past 3 years I have only stayed at this hotel and will continue to go back.
Reviewed July 31, 2013
8.0
Excellent
Patrick from Australia
Group
Deluxe Double Room
Stayed 7 nights in May 2013
The hotel is well located in a quiet setting. ”
The pool, the location and the cleanliness.
We attended the hotel as part of a group of 10 with 10 rooms booked. The staff at check in was somewhat disorganised and confused. I had requested for everyone to be on the same floor with pool views. Unfortunately this was not the case with nobody having a pool view and being seperated on two floors in different wings. After this the rest of the stay was excellent!!! The rooms are a perfect size with the furniture nice and the bed very very comfortable. The internet service is excellent. The pool area is clean and the pool is just perfect. Service was very friendly! Late check out was organised with ease for the group with the check out process very simple and quick. The hotel is well located and quiet considering how close it is to the action. Taxis are available from the hotel or across the road. As previously stated the only negative was the room location. If you are traveling in a group and want pool views I would recommend getting a guarantee for the hotel before booking. With this guarantee I would rebook for our trip next year.
Reviewed June 05, 2013
9.3
Exceptional
Denis from Canada
Group
Deluxe Double Room
Stayed 5 nights in February 2013
Nice Hotel, close to everything.”
Clean rooms, good service.
We stayed at the hotel for 4 nights. Our room was very clean, very quiet and very confortable. The breakfast buffet was quite good although a bit pricey considering the prices asked in restaurants close by. The pool area is pretty We really found it to be good value. A nice place to stay in Pattaya
Reviewed March 07, 2013
9.0
Exceptional
Joni from Hong Kong
Family with young children
Deluxe Double Room
Stayed 1 night in December 2012
hotel with good location”
good location, nice swimming pool and good service
mercure hotel pattaya is located at the city center. it is very easy to find and a lot of shopping malls, restaurants and shops around. the swimming pool is very beautiful. rooms are basically clean, but there are a lot of ants in the room. the chair in the room were broken, and they fixed it immediately when i reported to them. it would be better if they will offer the breakfast coupon for us.
Reviewed December 31, 2012
9.3
Exceptional
Malcolm from United Kingdom
Couple
Superior Double Room
Stayed 7 nights in September 2012
Perfect place”
Relaxing place
Great location, stayed here many times before so that say's a lot. Nice clean rooms with a great staff attitude. Only thing that was a minus was that the pool was undergoing renovation, however there was access to a pool at a nearby hotel. On the plus side, the pool should be "new" in the near future. As we were leaving (end sept) workmen were starting construction on the land to the rear of the hotel, not sure what was being built but pile driving had started, this may mean something substantial is being built so there may be a periond of construction noise. Worth checking these two points out before booking.
Reviewed October 02, 2012
9.0
Exceptional
CHOI from South Korea
Couple
Superior Double Room
Stayed 1 night in September 2012
Best location and good service”
pool is awsome!
Whne i arrived at the hotel lobby, time was about 12:00 p.m. But i could check in as soon as possible. Every staff were good, even if i had a lot of questions they always kept kind attittude. If i had a chance to visit pattaya, i choose Mercure Hotel.
Reviewed September 13, 2012
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  • Very good location
  • Central Festival Pattaya Beach