Mercure Pattaya

Mercure Pattaya

484 Moo 10, Pattaya Second Road Soi 15, Central Pattaya, Pattaya, Thailand, 20150
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Deluxe Twin Bed Mercure Pattaya
Deluxe Twin Bed
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    Lobby Mercure Pattaya
    Swimming pool [outdoor] Mercure Pattaya
    Swimming pool [outdoor] Mercure Pattaya
    Deluxe Queen Bed Mercure Pattaya
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    Swimming pool [outdoor] Mercure Pattaya

    Guest reviews

    7.6
    Very good
    /10
    (1019 reviews)See what guests said
    10.0
    Exceptional

    "Great location, staff are really nice and efficient value fo..."

    Karl

    -

    November 10, 2018

    7.8
    Very good cleanliness

    Property highlights

    • Airport transfer

    • 420 meters to the beach

    • Currency exchange

    • Located in heart of Pattaya

    Very good
    Location
    7.6
    See map
    Very good location - 30 meters from city center
    Popular neighborhood
    Nearby
    Popular
  • Jacquard Bespoke Tailoring270 m
  • Pattaya City Walk370 m
  • Thaiwat City Walk390 m
  • Soi Buakhao Market400 m
  • Style'n'Style410 m
  • Jim Thompson Factory Sales Outlet430 m
  • Golden Gym430 m
  • Beach Road440 m
  • International Gym470 m
  • Simon Shopping Arcade480 m
  • Value for money7.6
    Distance to city center1 km
    Location rating7.6
    Nearest airportU-Tapao International Airport (UTP)
    Distance to airport30.6 km
    Select your room
    7.8
    Very good
    Room comfort & quality
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
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    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 2 single beds
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    Superior Double Room
    Superior Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
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    Family Suite
    Family Suite
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 single bed and 1 king bed...
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
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    Single Deluxe
    Single Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 2 single beds
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    Deluxe Queen Bed
    Deluxe Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Superior Queen Bed
    Superior Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Deluxe Twin Bed
    Deluxe Twin Bed
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Have a question for Mercure Pattaya?

    What people love about the property

    • 8.8
      Excellent

      "The staff were friendly and provided a good service."

      Karen

      |

      January 1, 2018

    • 6.4
      Good

      "Staff was friendly and parking was hassle free."

      Kevin

      |

      December 31, 2018

    • 9.2
      Exceptional

      "Great hotel, staff are fantastic and helpful rooms are very nice."

      Malcolm

      |

      June 20, 2018

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    More about Mercure Pattaya

    More about Mercure Pattaya

    8.8
    Excellent

    "The hotel is in a great location within walking distance of..."

    Karen

    |

    January 1, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "The internet is fast and reliable, hotel location is close t..."

    Lina

    |

    October 29, 2017

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Thai cuisine
    Thai cuisine
    Dang-Dum Restaurant
    130 m Thai
    Jamjuree Restaurant
    230 m Thai
    Chokdee Sukhumvit Pattaya
    540 m Thai
    American cuisine
    American cuisine
    The Irish Rovers Restaurant
    410 m American, Bar, British
    Tamar Bakery & Restaurant
    410 m American, Asian, Thai
    The Golf Club Sports Bar & Grill
    430 m American, Bar, British
    Asian cuisine
    Asian cuisine
    Ruen Thai
    100 m Asian, Thai
    Casa Pascal
    150 m Asian, European, French
    Zaika Indian Restaurant
    210 m Asian, Indian, Vegan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (1019)Booking.com Reviews (283)
    7.6
    /
    10
    Cleanliness7.8
    Facilities7.0
    Location7.6
    Room comfort and quality7.8
    Service7.8
    Value for money7.6
    Provided by verified guests of Agoda
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    All guests (1019)
    All room types

    Show reviews that mention 

    Showing 873 verified guest comments
    12345
    4.0
    Daniel from United Kingdom
    Solo traveler
    Corner Suite Room
    Stayed 1 night in February 2019
    For an Accor group hotel - this place Is severely lacking ”
    For the price of this hotel the facilities were very disappointing. I have had better facilities at a hotel costing half this. After an hour the AC didn’t get cool so I checked the filters and they were thick with dust and dirt. Washed them myself and then the AC worked. Pure lack of routine maintenance. Also the shower was the smallest I have ever been in - and I work offshore! At 70cm by 80cm they are tiny - and yes I did measure it. The blings are hung so poorly that even in the dead of night I am still getting light coming inside the room - didn’t need to turn a light on at all. This is not a hotel I would ever stay in again by choice!
    Reviewed February 07, 2019
    8.0
    Excellent
    peter from United Kingdom
    Couple
    Corner Suite Room
    Stayed 3 nights in February 2019
    A standard hotel which had eveything.”
    Clean and tidy. Reasonable breakfast to suit all tastes. Location wise excellent in the centre of the city.
    Reviewed February 07, 2019
    4.4
    Sam from United States
    Solo traveler
    Superior Double Room
    Stayed 5 nights in December 2018
    Acceptable”
    This was the worst experience I've ever had in a hotel. The front door appears to have been kicked in and wouldn't close properly (it locked, but there was a gap), so I was able to hear everything from the hallway. The noise of people walking by and talking cause me to get very little sleep (i.e. constant interruptions). The bathrooms were smaller than a closet and made me claustrophobic. I will never stay here again. Accor should be embarassed this hotel is included in their properties.
    Reviewed January 04, 2019
    6.4
    Good
    Kevin from Thailand
    Family with young children
    Family Suite
    Stayed 2 nights in December 2018
    Totally not worth the price tag, ”
    Don't get me wrong, It's nicer then your average hotel in the area... The pool is great. But It doesn't belong anywhere near it's price point of 4500 baht per night. I just came from a hotel that is light-years better for the same price. This hotel belongs at 1500 per night, and frankly this resort absolutely dose not live up to the "Mercure" Name. I thought I was safe to book with Mercure because usually the properties are amazing.. This one is nothing like the others. But it costs more then the others. There were signs of Penny pinching all around. It really felt 3 star. Staff was friendly and parking was hassle free.
    Reviewed December 31, 2018
    6.4
    Good
    MAHONEY from Malaysia
    Family with young children
    Family Suite
    Stayed 2 nights in June 2018
    value for money and have pro and con..”
    Pro.. 1. Staff very polite 2. tour desk very nice and polite added very helpful 3. Room with slide inside love by my kid 4. swimming pool nice 5. facility game quite nice Con.. 1. Far for walking distance because is at the back of the main street 2. hard to find even for taxi driver 3. room quite dirty 4. spa not good. i book for 2 in room service but they did not come.
    Reviewed November 25, 2018
    8.0
    Excellent
    Jenny from Singapore
    Business traveler
    Superior Double Room
    Stayed 3 nights in December 2018
    Business trip”
    Recommend.
    Reviewed January 08, 2019
    9.6
    Exceptional
    Henry from United States
    Solo traveler
    Superior Double Room
    Stayed 6 nights in October 2017
    Excellent place to stay, but the WiFi was very shoddy”
    For some strange reason, I was unable to access the WiFi on my Apple iPhone. The staff did there best to resolve the problem without any luck. My friend had a Samsung device and was able to connect easily even though the speed was slow.
    Reviewed December 05, 2017
    Thank you for taking the time to tell us about your experience at the Mercure Pattaya Hotel! Your comment regarding the inconvenience with our WIFI will be conveyed to our IT manager, who is currently finding alternatives in order to make it more efficient and customer friendly. Thank you for taking the time to voice your and we hope to have the chance of hosting you again Yours sincerely, Jagan Lacsher General Manager
    Responded January 22, 2018
    Mercure Pattaya
    8.4
    Excellent
    malcolm from United Kingdom
    Solo traveler
    Superior Double Room
    Stayed 1 night in November 2017
    Nice room Nicer Staff”
    It is in a quiet location but only minutes away from the busier areas. Only down side reaĺly was the quality of the breakfast. Not worth 390 BHT. You can buy a token at the reception for 280 BHT but the breakfast is still disappointing at that. Good place for family vacations I think
    Reviewed November 17, 2017
    Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided and quality of food I am truly sorry to hear regarding the breakfast issues you have experienced during your recent stay with us. Please rest assured that your feedback regarding the breakfast has been conveyed to our Food and Beverage Manager and our Executive Chef, who are taking the necessary actions in order to improve the dining experience and the quality of the buffet. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Jagan Lacsher General Manager
    Show more
    Mercure Pattaya
    10.0
    Exceptional
    Leigh from Australia
    Group
    Superior Double Room
    Stayed 5 nights in July 2017
    Great hotel - Will stay again!”
    This was the second time i stayed in this hotel and once again i was very happy with everything about it. The hotel itself is great, great pool, great breakfast and great service. It is not far away from the main beach road and is walking distance to almost everything you would need. Will stay here again when i return to Pattaya
    Reviewed August 01, 2017
    Dear Leigh, Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
    Responded September 07, 2017
    Mercure Pattaya
    9.6
    Exceptional
    Anthony from United Kingdom
    Solo traveler
    Superior Double Room
    Stayed 5 nights in April 2017
    Exceptional”
    great hotel pleasant staff, arrived early had to wait for room, no problem was offered a cup of coffee by the restaurant manager who was very helpful regarding information of the hotel and facilities, Tim the manager gave me a free up grade, which again was great, i cannot fault the staff, the rooms were clean, housekeeping staff were pleasant and the pool and pool staff were also very nice. The food served at the pool was really good, fresh healthy food, pizzas were great, freshly made to order, presentation was very good, well done Mercure i will be back in August great hotel, great staff really enjoyed my stay Thankyou.
    Reviewed April 25, 2017
    8.4
    Excellent
    Steven from Australia
    Solo traveler
    Superior Double Room
    Stayed 4 nights in September 2016
    Clean, Huge pool and close to shops”
    Stayed for five nights, room was clean with balcony overlooking the huge pool. Shower could have had more pressure, a bit weak. King size bed comfortable, however air conditioner in room was a little noisy if you are a light sleeper. Did not eat breakfast at Hotel, decided to eat elsewhere, plenty of places close by and cheaper, not to say that the food wasn’t pleasant. Easy to get around from Hotel as it is a central location with a short walk to the beach if needed.
    Reviewed October 02, 2016
    8.0
    Excellent
    lee from Malaysia
    Family with young children
    Superior Twin Room
    Stayed 2 nights in September 2016
    Love the swimming pool”
    Overall the Mercure Pattaya is adequate for a family stay. Very nice swimming pools, great for kids, towels provided at poolside. Tried the spa as well, inexpensive and good, same price in house poolside or room massage. Free 24 hour shuttle to main rd Pattaya 2nd road, else a 10-15 mins walk bad sewer smell lol. Small balcony with lounge chairs provided. Very small bathroom, ok for us as it does make the room look bigger. TV and air con and wifi worked fine. Family friendly but guest friendly as well, overall satisfactory, will consider booking Mercure for next visit.
    Reviewed September 29, 2016
    9.3
    Exceptional
    Malcolm from United Kingdom
    Solo traveler
    Superior Twin Room
    Stayed 10 nights in July 2015
    Another Pleasing Stay”
    Adequate standard of room, clean and great staff.
    As usual, I enjoyed my stay here. The rooms are of adequate size (but small bathrooms), and they are clean and comfortable. The staff are nothing short of brilliant, pleasant, helpful, good English, everyone of them I had cause to speak to were so keen to please. The location is great, close to Second Road shopping, convenient for the Soi Bukkow pub area, and a free mini bus to and from the Walking Street area. All this whilst being far enough away from the noisy bar scene so as not to have to endure the noise at night. I will return.
    Reviewed July 30, 2015
    8.7
    Excellent
    Steven from Australia
    Solo traveler
    Superior Double Room
    Stayed 4 nights in September 2014
    Close to Second Road”
    Great pool, good rooms and close to Sopping Centres
    Stayed for four nights, room was clean with balcony overlooking the huge pool. Shower could have had more pressure, a bit weak. King size bed comfortable, however air conditioner in room was a little noisy if you are a light sleeper. Breakfast was good although was a little disappointed with the Mercure brand, I did expect a little better being part of the Accor Chain. Overall, it was OK but it depends on how much time one spends in a hotel room.
    Reviewed September 27, 2014
    8.3
    Excellent
    Kurt from Austria
    Family with teens
    Superior Double Room
    Stayed 3 nights in August 2014
    Excellent Value for money”
    location, pool, accept pets
    We had a lovely stay. the hotel way exceeded our expectations. Such good value for money and within walking distance of main street, supermarkets and restaurants. The pool area and outside dining are lovely. The breakfast is amazing with such a good selection of Thai and Western food. The only negative would be that the furnishings are slightly dated but this wouldn't stop us from visiting again. In fact we will definitely be going again as we can take our dog. We saw a few people with pets checking in but we never saw or heard any after that. An oasis in the middle of Pattaya
    Reviewed August 13, 2014
    8.0
    Excellent
    Malcolm from United Kingdom
    Couple
    Superior Double Room
    Stayed 9 nights in July 2014
    A family friendly hotel”
    Reasonably priced, clean and comfortable rooms.
    We stay here twice a year, which speaks volumes. We like the location, close enough to the action, far enough away for it not to be in your face. The staff never fail to please, and we had a great dining experience poolside. The rooms, though not huge, are large enough, the size of the bathrooms being the only thing that lets them down. Clean and comfortable, and at a reasonable room rate for this area.
    Reviewed August 07, 2014
    8.3
    Excellent
    Malcolm from United Kingdom
    Couple
    Deluxe Double Room
    Stayed 3 nights in December 2013
    good clean hotel”
    clean rooms, nice staff and a handy free ride to/from the main road.
    As usual I was warmly welcomed on arrival, but was asked why I was just staying 3 nights, when I told them that was all that was available on the Internet they offered me a longer stay. However, I had already booked and paid for another hotel for the remainder of my stay. They were unable to explain why they had not responded to my email asking if the room was available for longer. Management pleased note, you lost another 9 days of my custom for no reason. Given that I stay here at least twice a year that was a risky move(letting me try out a different hotel). On the good side, I had previously complained about the loud construction noise starting at 7.00am, the management emailed me saying they were trying to get the construction company to limit early noise, and they seem to have achieved this. Well done. Overall this is a good hotel to stay at.
    Reviewed January 05, 2014
    8.0
    Excellent
    Santiago from Spain
    Solo traveler
    Deluxe Double Room
    Stayed 3 nights in August 2013
    Confortable”
    Location, Room, Pool
    The hotel is located in the center of Pattaya within walking distance of the beach, walking street, royal garden plaza, Avenue Shopping center, and central Festival. The hotel is refurbished and its new from inside.
    Reviewed September 10, 2013
    8.0
    Excellent
    Santiago from Spain
    Solo traveler
    Deluxe Double Room
    Stayed 3 nights in August 2013
    Confortable”
    Location, Rooms, Pool
    The hotel is located in the center of Pattaya within walking distance of the beach, walking street, royal garden plaza, Avenue Shopping center, and central Festival. The hotel is refurbished and its new from inside.
    Reviewed September 10, 2013
    8.7
    Excellent
    Malcolm from United Kingdom
    Couple
    Deluxe Double Room
    Stayed 6 nights in July 2013
    A great hotel spoilt by the noise”
    Comfortable clean rooms with a nice balcony/view.
    I stay at this hotel about 3 times per year, so that tells you that it ticks all the boxes for me, great hotel, good location, and friendly staff. The rooms are a decent size, large comfortable bed, and clean, the bathroom however is "adequate", but I don't come here to stay in the bathroom. The food is first class, although a little pricey, but you pay for quality. Now the down side:- this stay (through no fault of the hotel) I was woken every morning with really loud heavy construction noise (about 7.00 - 7.30 am). There are two large construction sites, one either side of the hotel, and a third one planned for the rear of the hotel (sales office on site but the construction work not started yet). So for the next 6 months (or maybe longer) there will be noise. If this bothers you I would think hard before booking here.
    Reviewed August 20, 2013
    12345
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    Mercure Pattaya
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    • Very good location
    • Central Festival Pattaya Beach