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"the hotel was decent (for the price paid) and staff were ple..."
October 14, 2017
420 meters to the beach
Located in heart of Pattaya
Book now before it's too late!
|Value for money||7.6|
|Distance to city center||1 km|
|Nearest airport||U-Tapao International Airport (UTP)|
|Distance to airport||30.8 km|
The 4-star Mercure Pattaya in the heart of this famous city offers a beachfront setting and genuine Thai hospitality. Within minutes of stepping out of your room, you can reach such attractions as Classic Karaoke, Ripley's Believe It or Not, and Mike Shopping Mall. The extensive list of on-site facilities include three restaurants serving a wide variety of international and regional cuisine, a jazz bar, and a large freeform swimming pool. Business travelers or those looking to host an event will find all they need in the business center and meeting facilities complimented by a concierge, 24-hour room service, and free Wi-Fi. Additional perks of Mercure Pattaya include an on-site ATM machine, currency exchange, facilities for disabled guests, and tours which can be arranged at the front desk. To make your reservation at Mercure Pattaya, please proceed to our secure online booking form.
"Great location, staff are really nice and efficient value for what you pay."
November 10, 2018
"The pool is great."
December 31, 2018
"The staff were friendly and provided a good service."
January 1, 2018
"Good location, friendly and helpful staff."
October 15, 2018
"The hotel is in a great location within walking distance of..."
January 1, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Pattaya Beach Road
Show reviews that mention
I was not very happy with the room on arrival. I felt that it had not been cleaned properly. ”
The swimming pool needed to be drained out and cleaned properly. From my room I could see dirt at the bottom of the pool, so I avoided swimming in it! The cleaning staff made a great effort after the first day to clean my room.
Not as good as a few years ago”
This is still a good hotel and the location is excellent. Really within walking distance of wherever you might want to go in the area from Central Festival down to Walking Street. It has been a couple of years since I have stayed at the Mercure Pattaya, but they redecorated the hotel in a modern motif, and it is "cold". No warmth to the lobby and public areas at all. They also discontinued the shuttle service that used to run from the hotel down to Pattaya Road 2. I would stay here again, because the price was right and the location is excellent, but it is not nearly as comfortable a hotel as it used to be.
Hi, I stayed in Mercure hotel in April 2019 and had a great time. The receptionist Nitty I hope I am remember the name right was of great help as we wanted to move around the town. She also helped me out to visit Amazone Cartoon water park as well. Overall a great stay in Mercure.
not same as pictures ”
the building seems rundown and doesn't represent the pictures. for the same price I moved to another hotel siem@siem and it was so much better and close to everything
Nice hotel Friendly staff
Swimming pool is the highlight”
It's very nice to swim in the evening with music from the pool bar.
Avoid at all costs”
Absolutely disguised that this tired, dirty, unmaintained property falls under the Mercure brand. For $88 per night, we weren't expecting much...but here are just a few reasons why we were refunded and moved hotels: - Lack of cleanliness and appearance of the room did not match the pics on Agoda. Utterly horrified by the room we walked into. There were hairs all over the floor, stains and rips on the bed sheets and pillowcases, white stains all over the walls, fingerprints all over the mirrors and windows, not to mention the cabinets and wall fixings were falling off (just to name a few). - The location, albeit only a few streets from Beach Road, is tucked away on a dodgy, dark back street. You need to walk past a filthy rubbish tip to get to it...and don't expect to be able to get a taxi off the street. - This 'resort' clearly has (almost exclusively) Indian tour groups staying here who will make you feel uncomfortable as they stop what they are doing and stare at you as you approach...and then continue to stare as you walk past, as well impeed on your personal space and stand so close to you that you can feel their breath on your neck and being extremely rude. As we were discussing our room with the Manager, a group of Indians pushed their way through to start yelling at the staff about their wifi. From what we witnessed, the staff have clearly been trained on how to handle these people. Although the property resembled something from The Shining, the staff were lovely and handled everything well. Lastly, we contacted Agoda to clarify the cancellation policy and were told by the first rep that we could cancel and get a refund, so we booked another hotel and planned to leave as soon as we could. We were then contacted by another Agoda rep saying we couldn't cancel and this went back and forth with each person telling us something different. We spoke to Mercure Reception who refunded us and apologised. Coming from Mercure Bangkok to here, there is absolutely n
Hotel is very dated, pool needs repair and it’s a tour bus hotel. You can better places to stay less
For an Accor group hotel - this place Is severely lacking ”
For the price of this hotel the facilities were very disappointing. I have had better facilities at a hotel costing half this. After an hour the AC didn’t get cool so I checked the filters and they were thick with dust and dirt. Washed them myself and then the AC worked. Pure lack of routine maintenance. Also the shower was the smallest I have ever been in - and I work offshore! At 70cm by 80cm they are tiny - and yes I did measure it. The blings are hung so poorly that even in the dead of night I am still getting light coming inside the room - didn’t need to turn a light on at all. This is not a hotel I would ever stay in again by choice!
Totally not worth the price tag, ”
Don't get me wrong, It's nicer then your average hotel in the area... The pool is great. But It doesn't belong anywhere near it's price point of 4500 baht per night. I just came from a hotel that is light-years better for the same price. This hotel belongs at 1500 per night, and frankly this resort absolutely dose not live up to the "Mercure" Name. I thought I was safe to book with Mercure because usually the properties are amazing.. This one is nothing like the others. But it costs more then the others. There were signs of Penny pinching all around. It really felt 3 star. Staff was friendly and parking was hassle free.
value for money and have pro and con..”
Pro.. 1. Staff very polite 2. tour desk very nice and polite added very helpful 3. Room with slide inside love by my kid 4. swimming pool nice 5. facility game quite nice Con.. 1. Far for walking distance because is at the back of the main street 2. hard to find even for taxi driver 3. room quite dirty 4. spa not good. i book for 2 in room service but they did not come.
Excellent place to stay, but the WiFi was very shoddy”
For some strange reason, I was unable to access the WiFi on my Apple iPhone. The staff did there best to resolve the problem without any luck. My friend had a Samsung device and was able to connect easily even though the speed was slow.
Thank you for taking the time to tell us about your experience at the Mercure Pattaya Hotel! Your comment regarding the inconvenience with our WIFI will be conveyed to our IT manager, who is currently finding alternatives in order to make it more efficient and customer friendly. Thank you for taking the time to voice your and we hope to have the chance of hosting you again Yours sincerely, Jagan Lacsher General Manager
Nice room Nicer Staff”
It is in a quiet location but only minutes away from the busier areas. Only down side reaĺly was the quality of the breakfast. Not worth 390 BHT. You can buy a token at the reception for 280 BHT but the breakfast is still disappointing at that. Good place for family vacations I think
Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided and quality of food I am truly sorry to hear regarding the breakfast issues you have experienced during your recent stay with us. Please rest assured that your feedback regarding the breakfast has been conveyed to our Food and Beverage Manager and our Executive Chef, who are taking the necessary actions in order to improve the dining experience and the quality of the buffet. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Jagan Lacsher General Manager
Great hotel - Will stay again!”
This was the second time i stayed in this hotel and once again i was very happy with everything about it. The hotel itself is great, great pool, great breakfast and great service. It is not far away from the main beach road and is walking distance to almost everything you would need. Will stay here again when i return to Pattaya
Dear Leigh, Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
great hotel pleasant staff, arrived early had to wait for room, no problem was offered a cup of coffee by the restaurant manager who was very helpful regarding information of the hotel and facilities, Tim the manager gave me a free up grade, which again was great, i cannot fault the staff, the rooms were clean, housekeeping staff were pleasant and the pool and pool staff were also very nice. The food served at the pool was really good, fresh healthy food, pizzas were great, freshly made to order, presentation was very good, well done Mercure i will be back in August great hotel, great staff really enjoyed my stay Thankyou.
Clean, Huge pool and close to shops”
Stayed for five nights, room was clean with balcony overlooking the huge pool. Shower could have had more pressure, a bit weak. King size bed comfortable, however air conditioner in room was a little noisy if you are a light sleeper. Did not eat breakfast at Hotel, decided to eat elsewhere, plenty of places close by and cheaper, not to say that the food wasn’t pleasant. Easy to get around from Hotel as it is a central location with a short walk to the beach if needed.
Love the swimming pool”
Overall the Mercure Pattaya is adequate for a family stay. Very nice swimming pools, great for kids, towels provided at poolside. Tried the spa as well, inexpensive and good, same price in house poolside or room massage. Free 24 hour shuttle to main rd Pattaya 2nd road, else a 10-15 mins walk bad sewer smell lol. Small balcony with lounge chairs provided. Very small bathroom, ok for us as it does make the room look bigger. TV and air con and wifi worked fine. Family friendly but guest friendly as well, overall satisfactory, will consider booking Mercure for next visit.
Another Pleasing Stay”
As usual, I enjoyed my stay here. The rooms are of adequate size (but small bathrooms), and they are clean and comfortable. The staff are nothing short of brilliant, pleasant, helpful, good English, everyone of them I had cause to speak to were so keen to please. The location is great, close to Second Road shopping, convenient for the Soi Bukkow pub area, and a free mini bus to and from the Walking Street area. All this whilst being far enough away from the noisy bar scene so as not to have to endure the noise at night. I will return.
Close to Second Road”
Stayed for four nights, room was clean with balcony overlooking the huge pool. Shower could have had more pressure, a bit weak. King size bed comfortable, however air conditioner in room was a little noisy if you are a light sleeper. Breakfast was good although was a little disappointed with the Mercure brand, I did expect a little better being part of the Accor Chain. Overall, it was OK but it depends on how much time one spends in a hotel room.
Excellent Value for money”
We had a lovely stay. the hotel way exceeded our expectations. Such good value for money and within walking distance of main street, supermarkets and restaurants. The pool area and outside dining are lovely. The breakfast is amazing with such a good selection of Thai and Western food. The only negative would be that the furnishings are slightly dated but this wouldn't stop us from visiting again. In fact we will definitely be going again as we can take our dog. We saw a few people with pets checking in but we never saw or heard any after that. An oasis in the middle of Pattaya