Mercure Pattaya

Mercure Pattaya

484 Moo 10, Pattaya Second Road Soi 15, Central Pattaya, Pattaya, Thailand, 20150
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Deluxe Queen Bed Mercure Pattaya
Deluxe Queen Bed
    Removed from saved list
    Lobby Mercure Pattaya
    Lobby Mercure Pattaya
    Swimming pool [outdoor] Mercure Pattaya
    Deluxe Queen Bed Mercure Pattaya
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    Exterior view Mercure Pattaya

    Mercure Pattaya Reviews

    7.6
    Very good
    /10
    (1063 reviews)See what guests said
    6.8
    Good

    "the hotel was decent (for the price paid) and staff were ple..."

    Yien Y.

    -

    October 14, 2017

    7.8
    Very good cleanliness

    Things you’ll love about Mercure Pattaya

    Things you'll love

    • Airport transfer

    • 420 meters to the beach

    • Currency exchange

    • Located in heart of Pattaya

    Very good
    Location
    7.6
    See map
    Very good location - 20 meters from city center
    Popular neighborhood
    Popular
    Nearby
  • Ripley's Believe It or Not! World of Entertainment410 m
  • Central Festival Pattaya Beach800 m
  • Walking Street Pattaya930 m
  • Alcazar Cabaret1.9 km
  • Big Buddha2.04 km
  • Art in Paradise2.4 km
  • Sanctuary of Truth (Prasat Sut Ja-Tum)5.01 km
  • Jomtien Beach6.22 km
  • Koh Lan11.06 km
  • Ramayana Water Park21.6 km
  • 6 travelers are looking at this property right now

    Book now before it's too late!

    Value for money7.6
    Distance to city center1 km
    Location rating7.6
    Nearest airportU-Tapao International Airport (UTP)
    Distance to airport30.8 km
    Property overview

    The 4-star Mercure Pattaya in the heart of this famous city offers a beachfront setting and genuine Thai hospitality. Within minutes of stepping out of your room, you can reach such attractions as Classic Karaoke, Ripley's Believe It or Not, and Mike Shopping Mall. The extensive list of on-site facilities include three restaurants serving a wide variety of international and regional cuisine, a jazz bar, and a large freeform swimming pool. Business travelers or those looking to host an event will find all they need in the business center and meeting facilities complimented by a concierge, 24-hour room service, and free Wi-Fi. Additional perks of Mercure Pattaya include an on-site ATM machine, currency exchange, facilities for disabled guests, and tours which can be arranged at the front desk. To make your reservation at Mercure Pattaya, please proceed to our secure online booking form.

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    Rooms available at Mercure Pattaya

    7.8
    Very good
    Room comfort & quality
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Family Suite
    Family Suite
    ...
    • Room size: 30 m²/323 ft²
    • Pool view
    • 1 king bed and 1 bunk bed
    Enter dates to see prices
    Superior Double Room
    Superior Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    Enter dates to see prices
    Deluxe Twin Bed
    Deluxe Twin Bed
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Corner Suite Room
    Corner Suite Room
    ...
    • Balcony/terrace
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Single Deluxe
    Single Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Deluxe Queen Bed
    Deluxe Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Superior Queen Bed
    Superior Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Have a question for Mercure Pattaya?

    What people love about Mercure Pattaya

    • 10.0
      Exceptional
      Location

      "Great location, staff are really nice and efficient value for what you pay."

      Karl

      |

      November 10, 2018

    • 6.4
      Good

      "The pool is great."

      Kevin

      |

      December 31, 2018

    • 8.8
      Excellent
      Staff 

      "The staff were friendly and provided a good service."

      Karen

      |

      January 1, 2018

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    More about Mercure Pattaya

    More about Mercure Pattaya

    10.0
    Exceptional

    "Good location, friendly and helpful staff."

    THANYALUCK

    |

    October 15, 2018

    Read more reviews

    What they offer

    8.8
    Excellent

    "The hotel is in a great location within walking distance of..."

    Karen

    |

    January 1, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Thai cuisine
    Thai cuisine
    Dang-Dum Restaurant
    130 m Thai
    Jamjuree Restaurant
    230 m Thai
    Chokdee Sukhumvit Pattaya
    540 m Thai
    American cuisine
    American cuisine
    The Irish Rovers Restaurant
    410 m American, Bar, British
    Tamar Bakery & Restaurant
    410 m American, Asian, Thai
    The Golf Club Sports Bar & Grill
    430 m American, Bar, British
    Asian cuisine
    Asian cuisine
    Ruen Thai
    100 m Asian, Thai
    Casa Pascal
    150 m Asian, European, French
    Zaika Indian Restaurant
    210 m Asian, Indian, Vegan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Mercure Pattaya from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1063)Booking.com Reviews (340)
    7.6
    /
    10
    Cleanliness7.8
    Facilities7.0
    Location7.6
    Room comfort and quality7.8
    Service7.8
    Value for money7.6
    All languages
    All guests (1063)
    All room types

    Show reviews that mention 

    Showing 893 verified guest comments
    12345
    7.2
    Very good
    Mark from United States
    Solo traveler
    Superior Twin Room
    Stayed 5 nights in May 2019

    I was not very happy with the room on arrival. I felt that it had not been cleaned properly. ”

    The swimming pool needed to be drained out and cleaned properly. From my room I could see dirt at the bottom of the pool, so I avoided swimming in it! The cleaning staff made a great effort after the first day to clean my room.

    Reviewed May 14, 2019
    9.2
    Exceptional
    Lawrence from Thailand
    Solo traveler
    Superior Twin Room
    Stayed 2 nights in February 2019

    Not as good as a few years ago”

    This is still a good hotel and the location is excellent. Really within walking distance of wherever you might want to go in the area from Central Festival down to Walking Street. It has been a couple of years since I have stayed at the Mercure Pattaya, but they redecorated the hotel in a modern motif, and it is "cold". No warmth to the lobby and public areas at all. They also discontinued the shuttle service that used to run from the hotel down to Pattaya Road 2. I would stay here again, because the price was right and the location is excellent, but it is not nearly as comfortable a hotel as it used to be.

    Reviewed February 25, 2019
    10.0
    Exceptional
    Mahendra from India
    Family with young children
    Superior Double Room
    Stayed 5 nights in April 2019

    Family vaccation”

    Hi, I stayed in Mercure hotel in April 2019 and had a great time. The receptionist Nitty I hope I am remember the name right was of great help as we wanted to move around the town. She also helped me out to visit Amazone Cartoon water park as well. Overall a great stay in Mercure.

    Reviewed April 27, 2019
    5.2
    victor from Australia
    Solo traveler
    Deluxe Double Room
    Stayed 2 nights in May 2019

    not same as pictures ”

    the building seems rundown and doesn't represent the pictures. for the same price I moved to another hotel siem@siem and it was so much better and close to everything

    Reviewed May 11, 2019
    10.0
    Exceptional
    Deby from Indonesia
    Family with teens
    Superior Twin Room
    Stayed 6 nights in April 2019

    Nice hotel”

    Nice hotel Friendly staff

    Reviewed May 04, 2019
    9.2
    Exceptional
    WONG from Hong Kong
    Family with young children
    Superior Twin Room
    Stayed 2 nights in April 2019

    Swimming pool is the highlight”

    It's very nice to swim in the evening with music from the pool bar.

    Reviewed May 02, 2019
    2.8
    Monique from Australia
    Couple
    Deluxe Double Room
    Stayed 5 nights in April 2019

    Avoid at all costs”

    Absolutely disguised that this tired, dirty, unmaintained property falls under the Mercure brand. For $88 per night, we weren't expecting much...but here are just a few reasons why we were refunded and moved hotels: - Lack of cleanliness and appearance of the room did not match the pics on Agoda. Utterly horrified by the room we walked into. There were hairs all over the floor, stains and rips on the bed sheets and pillowcases, white stains all over the walls, fingerprints all over the mirrors and windows, not to mention the cabinets and wall fixings were falling off (just to name a few). - The location, albeit only a few streets from Beach Road, is tucked away on a dodgy, dark back street. You need to walk past a filthy rubbish tip to get to it...and don't expect to be able to get a taxi off the street. - This 'resort' clearly has (almost exclusively) Indian tour groups staying here who will make you feel uncomfortable as they stop what they are doing and stare at you as you approach...and then continue to stare as you walk past, as well impeed on your personal space and stand so close to you that you can feel their breath on your neck and being extremely rude. As we were discussing our room with the Manager, a group of Indians pushed their way through to start yelling at the staff about their wifi. From what we witnessed, the staff have clearly been trained on how to handle these people. Although the property resembled something from The Shining, the staff were lovely and handled everything well. Lastly, we contacted Agoda to clarify the cancellation policy and were told by the first rep that we could cancel and get a refund, so we booked another hotel and planned to leave as soon as we could. We were then contacted by another Agoda rep saying we couldn't cancel and this went back and forth with each person telling us something different. We spoke to Mercure Reception who refunded us and apologised. Coming from Mercure Bangkok to here, there is absolutely n

    Reviewed April 12, 2019
    5.2
    steve from United States
    Couple
    Deluxe Double Room
    Stayed 6 nights in April 2019

    Above average”

    Hotel is very dated, pool needs repair and it’s a tour bus hotel. You can better places to stay less

    Reviewed May 06, 2019
    4.0
    Daniel from United Kingdom
    Solo traveler
    Corner Suite Room
    Stayed 1 night in February 2019

    For an Accor group hotel - this place Is severely lacking ”

    For the price of this hotel the facilities were very disappointing. I have had better facilities at a hotel costing half this. After an hour the AC didn’t get cool so I checked the filters and they were thick with dust and dirt. Washed them myself and then the AC worked. Pure lack of routine maintenance. Also the shower was the smallest I have ever been in - and I work offshore! At 70cm by 80cm they are tiny - and yes I did measure it. The blings are hung so poorly that even in the dead of night I am still getting light coming inside the room - didn’t need to turn a light on at all. This is not a hotel I would ever stay in again by choice!

    Reviewed February 07, 2019
    6.4
    Good
    Kevin from Thailand
    Family with young children
    Family Suite
    Stayed 2 nights in December 2018

    Totally not worth the price tag, ”

    Don't get me wrong, It's nicer then your average hotel in the area... The pool is great. But It doesn't belong anywhere near it's price point of 4500 baht per night. I just came from a hotel that is light-years better for the same price. This hotel belongs at 1500 per night, and frankly this resort absolutely dose not live up to the "Mercure" Name. I thought I was safe to book with Mercure because usually the properties are amazing.. This one is nothing like the others. But it costs more then the others. There were signs of Penny pinching all around. It really felt 3 star. Staff was friendly and parking was hassle free.

    Reviewed December 31, 2018
    6.4
    Good
    MAHONEY from Malaysia
    Family with young children
    Family Suite
    Stayed 2 nights in June 2018

    value for money and have pro and con..”

    Pro.. 1. Staff very polite 2. tour desk very nice and polite added very helpful 3. Room with slide inside love by my kid 4. swimming pool nice 5. facility game quite nice Con.. 1. Far for walking distance because is at the back of the main street 2. hard to find even for taxi driver 3. room quite dirty 4. spa not good. i book for 2 in room service but they did not come.

    Reviewed November 25, 2018
    9.6
    Exceptional
    Henry from United States
    Solo traveler
    Superior Double Room
    Stayed 6 nights in October 2017

    Excellent place to stay, but the WiFi was very shoddy”

    For some strange reason, I was unable to access the WiFi on my Apple iPhone. The staff did there best to resolve the problem without any luck. My friend had a Samsung device and was able to connect easily even though the speed was slow.

    Reviewed December 05, 2017

    Thank you for taking the time to tell us about your experience at the Mercure Pattaya Hotel! Your comment regarding the inconvenience with our WIFI will be conveyed to our IT manager, who is currently finding alternatives in order to make it more efficient and customer friendly. Thank you for taking the time to voice your and we hope to have the chance of hosting you again Yours sincerely, Jagan Lacsher General Manager

    Responded January 22, 2018
    Mercure Pattaya
    8.4
    Excellent
    malcolm from United Kingdom
    Solo traveler
    Superior Double Room
    Stayed 1 night in November 2017

    Nice room Nicer Staff”

    It is in a quiet location but only minutes away from the busier areas. Only down side reaĺly was the quality of the breakfast. Not worth 390 BHT. You can buy a token at the reception for 280 BHT but the breakfast is still disappointing at that. Good place for family vacations I think

    Reviewed November 17, 2017

    Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided and quality of food I am truly sorry to hear regarding the breakfast issues you have experienced during your recent stay with us. Please rest assured that your feedback regarding the breakfast has been conveyed to our Food and Beverage Manager and our Executive Chef, who are taking the necessary actions in order to improve the dining experience and the quality of the buffet. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Jagan Lacsher General Manager

    Responded January 22, 2018
    Mercure Pattaya
    10.0
    Exceptional
    Leigh from Australia
    Group
    Superior Double Room
    Stayed 5 nights in July 2017

    Great hotel - Will stay again!”

    This was the second time i stayed in this hotel and once again i was very happy with everything about it. The hotel itself is great, great pool, great breakfast and great service. It is not far away from the main beach road and is walking distance to almost everything you would need. Will stay here again when i return to Pattaya

    Reviewed August 01, 2017

    Dear Leigh, Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager

    Responded September 07, 2017
    Mercure Pattaya
    9.6
    Exceptional
    Anthony from United Kingdom
    Solo traveler
    Superior Double Room
    Stayed 5 nights in April 2017

    Exceptional”

    great hotel pleasant staff, arrived early had to wait for room, no problem was offered a cup of coffee by the restaurant manager who was very helpful regarding information of the hotel and facilities, Tim the manager gave me a free up grade, which again was great, i cannot fault the staff, the rooms were clean, housekeeping staff were pleasant and the pool and pool staff were also very nice. The food served at the pool was really good, fresh healthy food, pizzas were great, freshly made to order, presentation was very good, well done Mercure i will be back in August great hotel, great staff really enjoyed my stay Thankyou.

    Reviewed April 25, 2017
    8.4
    Excellent
    Steven from Australia
    Solo traveler
    Superior Double Room
    Stayed 4 nights in September 2016

    Clean, Huge pool and close to shops”

    Stayed for five nights, room was clean with balcony overlooking the huge pool. Shower could have had more pressure, a bit weak. King size bed comfortable, however air conditioner in room was a little noisy if you are a light sleeper. Did not eat breakfast at Hotel, decided to eat elsewhere, plenty of places close by and cheaper, not to say that the food wasn’t pleasant. Easy to get around from Hotel as it is a central location with a short walk to the beach if needed.

    Reviewed October 02, 2016
    8.0
    Excellent
    lee from Malaysia
    Family with young children
    Superior Twin Room
    Stayed 2 nights in September 2016

    Love the swimming pool”

    Overall the Mercure Pattaya is adequate for a family stay. Very nice swimming pools, great for kids, towels provided at poolside. Tried the spa as well, inexpensive and good, same price in house poolside or room massage. Free 24 hour shuttle to main rd Pattaya 2nd road, else a 10-15 mins walk bad sewer smell lol. Small balcony with lounge chairs provided. Very small bathroom, ok for us as it does make the room look bigger. TV and air con and wifi worked fine. Family friendly but guest friendly as well, overall satisfactory, will consider booking Mercure for next visit.

    Reviewed September 29, 2016
    9.3
    Exceptional
    Malcolm from United Kingdom
    Solo traveler
    Superior Twin Room
    Stayed 10 nights in July 2015

    Another Pleasing Stay”

    Adequate standard of room, clean and great staff.

    As usual, I enjoyed my stay here. The rooms are of adequate size (but small bathrooms), and they are clean and comfortable. The staff are nothing short of brilliant, pleasant, helpful, good English, everyone of them I had cause to speak to were so keen to please. The location is great, close to Second Road shopping, convenient for the Soi Bukkow pub area, and a free mini bus to and from the Walking Street area. All this whilst being far enough away from the noisy bar scene so as not to have to endure the noise at night. I will return.

    Reviewed July 30, 2015
    8.7
    Excellent
    Steven from Australia
    Solo traveler
    Superior Double Room
    Stayed 4 nights in September 2014

    Close to Second Road”

    Great pool, good rooms and close to Sopping Centres

    Stayed for four nights, room was clean with balcony overlooking the huge pool. Shower could have had more pressure, a bit weak. King size bed comfortable, however air conditioner in room was a little noisy if you are a light sleeper. Breakfast was good although was a little disappointed with the Mercure brand, I did expect a little better being part of the Accor Chain. Overall, it was OK but it depends on how much time one spends in a hotel room.

    Reviewed September 27, 2014
    8.3
    Excellent
    Kurt from Austria
    Family with teens
    Superior Double Room
    Stayed 3 nights in August 2014

    Excellent Value for money”

    location, pool, accept pets

    We had a lovely stay. the hotel way exceeded our expectations. Such good value for money and within walking distance of main street, supermarkets and restaurants. The pool area and outside dining are lovely. The breakfast is amazing with such a good selection of Thai and Western food. The only negative would be that the furnishings are slightly dated but this wouldn't stop us from visiting again. In fact we will definitely be going again as we can take our dog. We saw a few people with pets checking in but we never saw or heard any after that. An oasis in the middle of Pattaya

    Reviewed August 13, 2014
    12345
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    • Very good location
    • Ripley's Believe It or Not! World of Entertainment