This property is in high demand!
6 travelers have booked today.
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Stay in the heart of Pontianak City Center at Mercure Pontianak Hotel. Explore the vibrant neighborhood, with Ayani Mega Mall, Betang House, and Digulis Monument nearby. Enjoy spacious air-conditioned rooms with free Wi-Fi. Start your day with a dip in the swimming pool and delicious vegetarian-friendly breakfast. Relax with a massage and soak in stunning city views. Book your stay now and experience the charm of Pontianak at Mercure Pontianak Hotel. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
220 meters to Ayani Mega Mall
Check-in [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
6 travelers have booked today.
Based on 1,349 verified reviews
8.7
8.4
8.4
8.2
8.2
7.9
Location rating score
Value for money | 8.2 |
Distance to city center | 6,7 km |
Location rating | 8.7 |
Nearest airport | Supadio Airport (PNK) - Indonesia |
Distance to airport | 12.3 km |
Does Mercure Pontianak Hotel have bars on-site?
Enjoy your holiday retreat the ideal way with a beverage in your hand at Mercure Pontianak Hotel's bar readily available right in front of your doorstep for whenever you need a sip or two.
What kinds of facilities are offered for kids at Mercure Pontianak Hotel?
While on holiday retreat with your family, your children can also enjoy the fun in sports and recreation facilities offered at Mercure Pontianak Hotel such as kids pool.
Does Mercure Pontianak Hotel feature an option for contactless check-in and check-out?
At Mercure Pontianak Hotel, travelers can take part in contactless check-in and check-out option offered by this property for your convenience and safety.
What is the average travel time to the closest airport from Mercure Pontianak Hotel?
The average travel time to get from Mercure Pontianak Hotel to the airport is 24 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.
At what time of the year is Mercure Pontianak Hotel most popular?
Mercure Pontianak Hotel's most popular month where verified guests have stayed the most is in December.
What is the verified guest review consensus about Mercure Pontianak Hotel's wellness amenities?
80.0% of our verified customer assessments have given a positive review and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Mercure Pontianak Hotel down in the review section.
What is the average rating that past Solo travelers' have given to Mercure Pontianak Hotel?
Past solo travelers that have stayed at this property have given Mercure Pontianak Hotel an average rating of 8.4. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Business travelers' have given to Mercure Pontianak Hotel?
Verified business travelers that have stayed at this property have given Mercure Pontianak Hotel an average rating of 8.0. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Families with older children have given to Mercure Pontianak Hotel?
Past families with older children that have stayed at this property have given Mercure Pontianak Hotel an average rating of 8.1. You can look into more specific customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
What do local visitors think about Mercure Pontianak Hotel?
Verified local visitors that have stayed at this property have given Mercure Pontianak Hotel an average rating of 8.8. You can look up on more in depth customer ratings, and feedback for this property down in the review section.
What famous shopping destinations are close to Mercure Pontianak Hotel?
Shopping options in Mercure Pontianak Hotel’s Pontianak City Center neighborhood include Ayani Mega Mall.
Experience Luxury and Convenience at Mercure Pontianak Hotel
Welcome to Mercure Pontianak Hotel, a luxurious 4-star hotel located in the heart of Pontianak, Indonesia. With its convenient location, modern amenities, and exceptional service, this hotel is the perfect choice for both business and leisure travelers.
Upon arrival at Mercure Pontianak Hotel, guests are greeted by a warm and friendly staff, ensuring a seamless check-in process. Check-in time starts from 12:00 PM, allowing you to settle in and start exploring the city at your own pace. The hotel's prime location, just 6.7 km from the city center, makes it easily accessible to popular attractions, shopping centers, and dining options.
With a total of 265 well-appointed rooms, Mercure Pontianak Hotel offers a comfortable and relaxing stay for all guests. Each room is tastefully decorated with modern furnishings and equipped with all the necessary amenities to ensure a pleasant stay. Whether you choose a cozy standard room or a spacious suite, you can expect a restful night's sleep and a rejuvenating experience.
Built in 2007, Mercure Pontianak Hotel boasts a contemporary design that blends seamlessly with the city's vibrant atmosphere. The hotel's stylish architecture and elegant interiors create a sophisticated ambiance, perfect for both business meetings and leisurely getaways. The hotel also features a range of facilities, including a fitness center, swimming pool, and spa, allowing guests to unwind and rejuvenate after a long day.
Families traveling with children will appreciate the hotel's child policy. Mercure Pontianak Hotel allows children between the ages of 0 to 0 to stay free of charge, making it an excellent choice for family vacations. The hotel also offers babysitting services upon request, ensuring that parents can enjoy a worry-free and relaxing stay.
For travelers looking for convenience, Mercure Pontianak Hotel is located just 24 minutes away from the airport. Whether you're arriving or departing, the short distance ensures a hassle-free journey, allowing you to spend more time enjoying your stay.
Experience luxury, comfort, and convenience at Mercure Pontianak Hotel. Book your stay today and discover the perfect blend of modern amenities, exceptional service, and a prime location in Pontianak, Indonesia.
Unwind and Indulge in Entertainment at Mercure Pontianak Hotel
At Mercure Pontianak Hotel, we understand the importance of providing our guests with a wide range of entertainment options to enhance their stay. Whether you're looking to relax, socialize, or find the perfect souvenir, our hotel has it all.
Step into our stylish bar, where you can unwind after a long day of exploring Pontianak. Sip on expertly crafted cocktails, sample a selection of fine wines, or indulge in your favorite spirits. Our friendly bartenders are always ready to mix up a drink that suits your taste. The bar also offers a cozy atmosphere, making it the perfect place to catch up with friends or meet fellow travelers.
For those seeking ultimate relaxation, our hotel features a massage service. Let our skilled therapists melt away your stress and tension with a variety of massage techniques. From traditional Balinese massages to rejuvenating aromatherapy treatments, you'll leave feeling refreshed and revitalized.
Don't forget to explore our gift and souvenir shop, where you can find unique mementos to commemorate your stay in Pontianak. Browse through a wide selection of local handicrafts, traditional clothing, and souvenirs that capture the essence of Indonesian culture. Whether you're looking for a gift for a loved one or simply want to treat yourself, our shop is sure to have something that catches your eye.
At Mercure Pontianak Hotel, we strive to provide our guests with a truly memorable experience. With our exceptional entertainment facilities, you'll find everything you need to relax, unwind, and create lasting memories during your stay in Pontianak.
Stay Active at Mercure Pontianak Hotel's Sports Facilities
At Mercure Pontianak Hotel, guests can stay active and maintain their fitness routine with a range of sports facilities available. The hotel boasts a well-equipped fitness center that is perfect for those looking to break a sweat and stay in shape during their stay. Whether you prefer cardio exercises or strength training, the fitness center offers state-of-the-art equipment to cater to your needs.
For those who enjoy swimming, Mercure Pontianak Hotel features a refreshing outdoor pool. Dive into its crystal-clear waters and enjoy a leisurely swim or simply relax by the poolside and soak up the sun. The pool area also provides a tranquil setting for guests to unwind and take a break from their daily activities.
Additionally, Mercure Pontianak Hotel offers a complimentary fitness center for guests to enjoy. Take advantage of this facility and work up a sweat without any extra charge. However, for those seeking a more intensive workout experience, the hotel also provides a fitness center with additional charge, equipped with advanced fitness equipment and professional trainers to assist you in achieving your fitness goals. With these exceptional sports facilities, guests at Mercure Pontianak Hotel can stay active and rejuvenated throughout their stay.
Convenience at Your Fingertips
At Mercure Pontianak Hotel, convenience is a top priority. With a range of facilities designed to make your stay hassle-free, you can relax and focus on enjoying your time in Pontianak, Indonesia.
Start your day with ease by taking advantage of the hotel's 24-hour room service. Whether you're craving a late-night snack or a hearty breakfast, the dedicated staff are ready to cater to your every need. Additionally, the laundry service ensures that your clothes are fresh and clean throughout your stay, allowing you to pack light and save space in your luggage.
The hotel also offers a range of services to enhance your comfort and convenience. Safety deposit boxes are available to securely store your valuables, while the concierge is on hand to assist with any inquiries or recommendations. Stay connected with Wi-Fi in public areas and enjoy the designated smoking area for those who prefer to indulge. Furthermore, Free Wi-Fi is available in all rooms, ensuring you can easily stay connected with loved ones or catch up on work. Other amenities include dry cleaning services, express check-in/check-out, luggage storage, and daily housekeeping. With these convenience facilities, Mercure Pontianak Hotel aims to provide a seamless and enjoyable stay for all guests.
Convenient and Comprehensive Transport Facilities at Mercure Pontianak Hotel
At Mercure Pontianak Hotel, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of transport facilities to ensure your stay is hassle-free from start to finish.
For guests arriving by air, our airport transfer service is available to pick you up from the airport and whisk you directly to the hotel. This convenient service saves you the trouble of finding transportation upon arrival, allowing you to start your vacation or business trip without any delays.
If you're looking to explore the city or embark on exciting tours, our hotel provides a taxi service and ticket service, making it easy for you to navigate Pontianak's attractions and cultural landmarks. Our knowledgeable staff can assist you in planning your itinerary and arranging transportation, ensuring you make the most of your time in the city.
Additionally, for guests who prefer to drive, our hotel offers a spacious car park free of charge. You can rest assured knowing that your vehicle is safely parked while you enjoy your stay. Whether you're traveling for leisure or business, our comprehensive transport facilities at Mercure Pontianak Hotel are designed to enhance your overall experience and make your stay as convenient as possible.
Modern Comfort and Convenience at Mercure Pontianak Hotel
At Mercure Pontianak Hotel, we pride ourselves in providing our guests with modern comfort and convenience. Our rooms are equipped with top-notch amenities to ensure a pleasant and memorable stay.
Step into our well-appointed rooms and enjoy the refreshing coolness of the air conditioning, perfect for the tropical climate of Pontianak. Stay connected and informed with a complimentary daily newspaper delivered right to your doorstep. Get ready for the day ahead with the convenience of a hair dryer, ensuring that you always look your best.
For entertainment, each room is equipped with a television, offering a wide selection of channels for your viewing pleasure. Quench your thirst or enjoy a midnight snack with the mini bar, stocked with a variety of beverages and snacks. Stay up-to-date with your favorite shows and movies with the satellite/cable TV available in every room.
Experience true comfort and convenience at Mercure Pontianak Hotel, where every detail has been carefully considered to make your stay truly enjoyable.
Indulge in a Culinary Journey at Mercure Pontianak Hotel
At Mercure Pontianak Hotel, guests can embark on a delightful culinary journey with a range of dining facilities to choose from. Whether you are craving a quick bite or a lavish dining experience, this hotel has it all. Start your day with a satisfying breakfast at the on-site coffee shop, where you can enjoy a variety of freshly brewed coffees and delectable pastries. For a more substantial meal, head to the hotel's restaurant, offering a diverse menu of local and international dishes. With its inviting ambiance and attentive service, this restaurant is the perfect place to enjoy a memorable dining experience.
In addition to the coffee shop and restaurant, Mercure Pontianak Hotel also offers 24-hour room service, ensuring that guests can indulge in delicious meals in the comfort of their own rooms. If you prefer a unique dining experience, make use of the BBQ facilities available at the hotel. Gather with friends or family and savor the flavors of grilled meats and vegetables in a relaxed outdoor setting. For guests who prefer halal cuisine, the hotel also features a halal restaurant, serving a wide selection of dishes prepared in accordance with Islamic dietary guidelines. With daily housekeeping and grocery deliveries, Mercure Pontianak Hotel ensures that guests can enjoy a hassle-free and satisfying dining experience throughout their stay.
Experience Luxurious Comfort at Mercure Pontianak Hotel
Mercure Pontianak Hotel offers a range of spacious and stylish rooms to cater to every traveler's needs. The Deluxe King Room and Deluxe Twin Room, both spanning 25 square meters, provide ample space for relaxation. With the option of a Double Bed or a King Bed, these rooms offer a comfortable and rejuvenating stay. For those seeking a slightly smaller yet equally cozy option, the Superior King Room and Superior Twin Room, measuring 22 square meters, are perfect choices. With the flexibility of a Double Bed or a King Bed, these rooms provide a comfortable retreat after a day of exploring the vibrant city of Pontianak. Booking any of these rooms on Agoda ensures that you get the best prices and a hassle-free experience, making your stay at Mercure Pontianak Hotel even more enjoyable.
Explore the Vibrant Pontianak City Center
Nestled in the heart of Pontianak, Indonesia, the Mercure Pontianak Hotel offers an ideal base for exploring the vibrant Pontianak City Center. This bustling district is a melting pot of culture, history, and modernity, providing visitors with a truly immersive experience.
Step outside the hotel, and you'll find yourself surrounded by a myriad of attractions and activities. Take a leisurely stroll along the Kapuas River, the longest river in Indonesia, and marvel at the stunning sunset views. Immerse yourself in the local culture by visiting the nearby Alun-Alun Kapuas, a vibrant public square where you can witness traditional performances and shop for local handicrafts.
Food enthusiasts will be delighted by the wide array of culinary delights available in Pontianak City Center. Indulge in the city's famous local cuisine, such as Mie Kepiting, a delicious crab noodle dish, or Soto Banjar, a traditional Indonesian soup. After a day of exploration, unwind at one of the many charming cafes or bars scattered throughout the area, where you can savor a cup of freshly brewed coffee or enjoy a refreshing cocktail. With its rich history, vibrant atmosphere, and delicious cuisine, Pontianak City Center is a must-visit destination for any traveler.
Convenient Transportation Options from the Nearest Airports to Mercure Pontianak Hotel
Mercure Pontianak Hotel, located in the heart of Pontianak City Center, offers a convenient and comfortable stay for travelers visiting Pontianak, Indonesia. When it comes to reaching the hotel from the nearest airports, there are several transportation options available.
If you are arriving at Supadio International Airport, which is the main airport serving Pontianak, you can easily reach Mercure Pontianak Hotel by taxi. Taxis are readily available at the airport and offer a hassle-free journey to the hotel. The distance between the airport and the hotel is approximately 15 kilometers, and the journey takes around 30 minutes, depending on the traffic conditions.
Another option is to arrange for a hotel transfer service. Mercure Pontianak Hotel provides airport transfer services for its guests, ensuring a seamless and comfortable journey from the airport to the hotel. This option is especially convenient for those who prefer a personalized and stress-free experience.
No matter which transportation option you choose, you can expect a pleasant arrival at Mercure Pontianak Hotel, where you will be greeted with warm hospitality and modern amenities. The hotel's central location in Pontianak City Center makes it easily accessible and a perfect base for exploring the city's attractions and landmarks.
Explore the Rich Cultural Heritage and Historical Landmarks near Mercure Pontianak Hotel
Nestled in the heart of Pontianak, Mercure Pontianak Hotel offers a convenient base for exploring the rich cultural heritage and historical landmarks that surround the area. Just a stone's throw away from the hotel, you'll find Museum Negeri Pontianak, a fascinating museum that showcases the history and culture of West Kalimantan. Immerse yourself in the exhibits and learn about the local traditions and customs that have shaped the region.
For those interested in geographical wonders, the Equator Monument is a must-visit attraction. Located nearby, this iconic monument marks the equator line and offers a unique opportunity to straddle both the northern and southern hemispheres. Capture memorable photos and marvel at the significance of this geographical landmark.
Another notable landmark in the vicinity is Masjid Raya Mujahidin, a grand mosque known for its stunning architecture and religious significance. Step inside and admire the intricate details of the mosque's design, or simply take a moment to appreciate the peaceful ambiance.
If you're in the mood for some retail therapy, head to Kapuas Square, a vibrant shopping complex that offers a wide range of shops, restaurants, and entertainment options. Indulge in some local delicacies, shop for souvenirs, or catch a movie at the cinema.
For history buffs, Saint Joseph Cathedral is a must-see attraction. This beautiful cathedral boasts impressive Gothic architecture and serves as a significant religious site in Pontianak. Take a moment to admire the stunning stained glass windows and soak in the tranquil atmosphere.
Other landmarks worth exploring include Masjid Jami At, Keraton Kadriah, Betang House, Digulis Monument, and Makam Juang Mandor. Each of these landmarks offers a unique glimpse into the history, culture, and heritage of Pontianak.
With its prime location and close proximity to these landmarks and attractions, Mercure Pontianak Hotel is the perfect choice for travelers looking to immerse themselves in the rich cultural heritage of Pontianak while enjoying modern comforts and excellent hospitality.
Diverse Culinary Delights Just Steps Away
When staying at Mercure Pontianak Hotel, you'll find yourself surrounded by a plethora of dining options that will satisfy any craving. A Hin Chai Kue Panas Siam is a local favorite known for its delicious hot and crispy Chinese pastries. For a taste of the traditional Indonesian coffee culture, head to Warung Kopi Aming where you can savor a cup of freshly brewed coffee. If you're in the mood for something sweet, Es Krim Angi is the perfect place to indulge in homemade ice cream flavors. And for those craving a hearty meal, Restoran Pondok Kakap offers a wide selection of seafood dishes, while Mie Tiaw Apollo is renowned for its mouthwatering noodles. Abang Kepiting is a must-visit for seafood lovers, serving up delectable crab dishes, while Sora Sushi Pontianak offers a taste of Japan with its sushi creations. Raja Uduk is a local gem where you can enjoy flavorful Indonesian rice dishes, and Dapur Kepiting Pontianak is the go-to spot for those seeking the authentic taste of Pontianak-style crab cuisine. With such a diverse range of culinary delights just steps away from the hotel, your taste buds are in for a treat during your stay at Mercure Pontianak Hotel.
Shop 'til You Drop at Nearby Landmarks
Mercure Pontianak Hotel is conveniently located near several popular shopping landmarks, making it the perfect destination for avid shoppers. Just a short distance away is Supermarket Kaisar, where guests can find a wide variety of groceries, household items, and local products. For a more extensive shopping experience, Ayani Mega Mall is a must-visit. With its vast selection of international brands, fashion boutiques, and entertainment options, guests can easily spend hours exploring this modern shopping haven. Additionally, Kapuas Indah Shop offers a unique shopping experience, showcasing a range of local handicrafts, souvenirs, and traditional Indonesian products. Whether you're looking for everyday essentials, trendy fashion items, or unique mementos, these shopping landmarks near Mercure Pontianak Hotel have something for everyone.
Affordable Luxury: Experience Comfort at Mercure Pontianak Hotel
Nestled in the vibrant city of Pontianak, Mercure Pontianak Hotel offers an exceptional stay at an unbeatable price. With an average room rate of just $45, this hotel provides a luxurious experience without breaking the bank.
Compared to the average price of a hotel room in Pontianak, which stands at $28, Mercure Pontianak Hotel offers incredible value for money. Guests can indulge in the hotel's well-appointed rooms, featuring modern amenities and stylish decor, without worrying about exceeding their budget. Whether you're a business traveler or a leisure seeker, this hotel is the perfect choice for those looking for affordable luxury in Pontianak. So why settle for less when you can enjoy a comfortable and memorable stay at Mercure Pontianak Hotel?
Excellent Service and Clean Rooms
At Mercure Pontianak Hotel, guests can expect excellent service and clean rooms. The staff and housekeeping service are friendly, professional, and always ready to assist. The rooms are spacious, well-maintained, and spotlessly clean, ensuring a comfortable stay. The comfortable beds provide a good night's sleep, while the excellent Wi-Fi connection allows guests to stay connected. The hotel's location is also convenient, and the facilities are top-notch. Guests can start their day with an excellent breakfast and enjoy a great atmosphere throughout their stay. Overall, Mercure Pontianak Hotel offers a pleasant and enjoyable experience for its guests.
A Memorable Stay at Mercure Pontianak Hotel
Discover the delightful experiences that await you at Mercure Pontianak Hotel, as echoed by its positive customer ratings. With an impressive overall score of 8.2, this hotel has consistently pleased its guests with its exceptional service and top-notch facilities.
One aspect that stands out is the value for money provided by Mercure Pontianak Hotel, with a rating of 8.1. Guests have praised the hotel for its reasonable prices without compromising on quality. From the moment you step into the elegant lobby to the comfortable and well-appointed rooms, every aspect of your stay is designed to provide you with great value.
Another highlight of this hotel is its impeccable cleanliness, with a rating of 8.3. Guests have commended the housekeeping staff for their attention to detail and the spotless condition of the rooms and common areas. Whether you are staying for business or leisure, you can relax and enjoy a hygienic and comfortable environment throughout your stay.
Moreover, the location of Mercure Pontianak Hotel has garnered an impressive rating of 8.6. Situated in the heart of Pontianak, this hotel offers convenient access to the city's major attractions, shopping centers, and business districts. Whether you are exploring the vibrant local culture or attending important meetings, you will appreciate the hotel's prime location.
With a dedicated and friendly staff, rated at 8.3, you can expect excellent service throughout your stay. The team at Mercure Pontianak Hotel is known for their professionalism and attentiveness, ensuring that all your needs are met promptly and with a smile.
Experience the exceptional value, cleanliness, location, and service that have earned Mercure Pontianak Hotel its stellar customer ratings. Book your stay today and embark on a memorable journey of comfort and satisfaction.
Excellent8.2
Facilities
Excellent8.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 21 year(s).
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures
Provided by verified guests of
Excellent
Better place to stay in Pontianak. Best location, easy access, clean & quiet.
Dear Sir/ Madam , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager
Been stayed there for 3 days. Excellent location nearby Ayani Mall shopping centre. Wil come back and stay here again.
Dear Sir/Madam , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager
Mercure is the best hotel in Pontianak until now in my opinion.. however Mercure need to pay more attention to the cleanliness of its swimming pool.. the water condition is bad during my stay, however aside from the swimming pool, I will still choose Mercure if I stay in Pontianak
Dear Irawaty, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager
We had a very pleasant stay during the weekend. The Mall is just next door and provides a great choice of shopping items from luxury articles to fashion aparals. The breakfast was excellent with plenty of choice between Asian and Western food. The staff was very helpful to print pdf files for us at no charge. Very friendly staff at reception and at the restaurant. We will certainly stay again at this hotel.
Dear Sir/Madam , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager
Airport transfer
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“Good location”
Like Next to A Yani Megamall. Walking distance. This mall has a supermarket and everything someone from 1st world country needs Main road which is A.Yani road Off peak 15 mins to airport Unlimited mineral water machine located on every floor Good size rooms Friendly staff who seems well trained fairly clean environment Don't like Service at coffee shop is very slow Breakfast buffet is not refilled quickly Coffee is local when they should give some choice Breakfast buffet is poorly presented, not of international standard, catered mostly to locals taste People have to past thru the coffee shop to get to the swimming pool Quality of food is not of international standard Fruits were peeled so close to the skin Chef/management don't seem to care very much about their F&B department I was in the far rooms, I had to wait about 15-20 mins for hot water to trickle thru. Such a waste of water for a hotel who says they care about the environment. I had to complain daily for 1st 2 days before I got any hot water although the engineers were polite
Dear Madam Sharifah, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we make surely to all team F&B / Chef prepared for breakfast with international standard and based rotation menu day by day. Once again I apologize for the inconvenience you experienced during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Coen Arifin General Manager