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Exterior view, Mercure Pontianak Hotel in Pontianak
Deluxe King Room - Bed, Mercure Pontianak Hotel in Pontianak
Exterior view, Mercure Pontianak Hotel in Pontianak
Lobby, Mercure Pontianak Hotel in Pontianak
Lobby, Mercure Pontianak Hotel in Pontianak
Swimming pool, Mercure Pontianak Hotel in Pontianak
Fitness center, Mercure Pontianak Hotel in Pontianak

Removed from saved list

8.2

Excellent

1,246 reviews

1,246 reviews

Housekeeping30
Breakfast10
Shops4
See map
See map

8.6

Excellent

Location rating score

Excellent location - 820 meters from city center
Parking
FREE
Popular landmarks
Ayani Mega Mall
220 m
Digulis Monument
420 m
Museum Negeri Pontianak
610 m
Betang House
2.0 km
Keraton Kadriah
2.7 km
Closest landmarks
Parkir Hotel Mercure
Parkir Dealer Toyota
40 m
Motor Cicle Parking Area
120 m
Parkiran Mobil Politeknik negeri Pontianak
150 m
Parkiran POLNEP
180 m

Mercure Pontianak Hotel

Jalan Jenderal Ahmad Yani, 91 West Kalimantan, Pontianak City Center, Pontianak, Indonesia, 78124 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Pontianak City Center part of Pontianak, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Museum Negeri Pontianak. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

220 meters to Ayani Mega Mall

Check-in [24-hour]

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Bicycles

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Pontianak every 7 minutes on Agoda.com
Value for money8.1
Distance to city center6,7 km
Location rating8.6
Nearest airportSupadio Airport (PNK) - Indonesia
Distance to airport12.3 km

Rooms available at Mercure Pontianak Hotel

Very good
Room comfort & quality

7.9

Superior King Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed or 1 double bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 double bed or 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed or 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 king bed or 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 22 m²/237 ft²
  • Shower
Enter dates to see prices
Suite
...
  • Room size: 75 m²/807 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
King Bed Suite
...
  • Room size: 50 m²/538 ft²
Enter dates to see prices
Superior Double Room
...
  • Shower
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices

Frequently asked questions

Does Mercure Pontianak Hotel have bars on-site?

Enjoy your holiday retreat the ideal way with a beverage in your hand at Mercure Pontianak Hotel's bar readily available right in front of your doorstep for whenever you need a sip or two.

What kinds of facilities are offered for kids at Mercure Pontianak Hotel?

While on holiday retreat with your family, your children can also enjoy the fun in sports and recreation facilities offered at Mercure Pontianak Hotel such as kids pool.

Does Mercure Pontianak Hotel feature an option for contactless check-in and check-out?

At Mercure Pontianak Hotel, travelers can take part in contactless check-in and check-out option offered by this property for your convenience and safety.

What is the average travel time to the closest airport from Mercure Pontianak Hotel?

The average travel time to get from Mercure Pontianak Hotel to the airport is 24 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

At what time of the year is Mercure Pontianak Hotel most popular?

Mercure Pontianak Hotel's most popular month where verified guests have stayed the most is in December.

What is the verified guest review consensus about Mercure Pontianak Hotel's spa?

83.0% of our verified customer assessments have given a positive review and comments about this property's spa. You can look up on more detailed customer reviews, and comments for Mercure Pontianak Hotel down in the review section.

What is the average rating that past Solo travelers' have given to Mercure Pontianak Hotel?

Past solo travelers that have stayed at this property have given Mercure Pontianak Hotel an average rating of 8.3. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Business travelers' have given to Mercure Pontianak Hotel?

Verified business travelers that have stayed at this property have given Mercure Pontianak Hotel an average rating of 8.0. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with older children have given to Mercure Pontianak Hotel?

Past families with older children that have stayed at this property have given Mercure Pontianak Hotel an average rating of 8.1. You can look into more specific customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Mercure Pontianak Hotel?

Verified local visitors that have stayed at this property have given Mercure Pontianak Hotel an average rating of 8.9. You can look up on more in depth customer ratings, and feedback for this property down in the review section.

What famous shopping destinations are close to Mercure Pontianak Hotel?

Shopping options in Mercure Pontianak Hotel’s Pontianak City Center neighborhood include Ayani Mega Mall.

What people love about Mercure Pontianak Hotel

  • 7.6

    Very good
    Cleanliness

    "Comfortable and clean stay."

    april

    |

    July 25, 2023

  • 10

    Exceptional
    Cleanliness

    "Very very good hotel , nice and clean ."

    Jagdish

    |

    May 25, 2023

  • 8

    Very good
    Location

    "Conveniently located within walking distance to a nice modern mall."

    Aloysius

    |

    January 22, 2023

Overall rating:

8.2

Excellent
1,246 reviews
Cleanliness
8.3
Facilities
8.1
Location
8.6
Read all reviews >
What travelers say they love:
Nice hotel to stay at pontianak with great location
Hartarto from Indonesia
Business traveler
More about Mercure Pontianak Hotel

More about Mercure Pontianak Hotel

Experience the Best of Comfort and Convenience at Mercure Pontianak Hotel

Mercure Pontianak Hotel is a 4.0 star hotel located in Pontianak, Indonesia that offers an array of exceptional facilities to its guests. With 24-hour room service, a coffee shop, and a bar, guests can indulge in delicious food and drinks at any time of the day. The hotel also offers laundry service, safety deposit boxes, airport transfer, tours, and concierge services to ensure guests have a hassle-free stay. The hotel's air-conditioned rooms come equipped with daily newspaper, a hair dryer, television, mini bar, and satellite/cable TV. For those looking to rejuvenate, the hotel provides massage services, a fitness center, and an outdoor pool. Stay connected with Wi-Fi in public areas, and take advantage of the car park, designated smoking area, and express check-in/check-out. Other facilities include BBQ facilities, luggage storage, daily housekeeping, gift/souvenir shop, grocery deliveries, taxi service, ticket service, halal restaurant, and a car park free of charge. Guests can also enjoy a free fitness center or opt for a fitness center with additional charge.

Comfortable and Spacious Rooms at Mercure Pontianak Hotel

Mercure Pontianak Hotel offers a variety of room types to suit the needs of every traveler. Choose from the Deluxe King Room, Deluxe Twin Room, Superior King Room, or Superior Twin Room, all of which provide ample space and comfortable bedding options. Each room is thoughtfully designed with modern furnishings and decor, ensuring a relaxing and enjoyable stay.

Discover the Best of Pontianak's Landmarks and Attractions

Mercure Pontianak Hotel is conveniently located near some of the city's top landmarks and attractions. Take a short walk to visit the Museum Negeri Pontianak and learn about the history and culture of the region. For a unique experience, head to the Equator Monument, where you can stand on the line that separates the northern and southern hemispheres. Other nearby landmarks include the Masjid Raya Mujahidin, Kapuas Square, Saint Joseph Cathedral, Ayani Mega Mall, Masjid Jami At, Keraton Kadriah, Betang House, and the Digulis Monument. With so much to see and explore, guests at Mercure Pontianak Hotel will never be bored.

Exceptional Cleanliness, Friendly Staff, and Great Amenities

Mercure Pontianak Hotel has received numerous positive reviews from satisfied customers. Guests have praised the hotel's exceptional cleanliness, with spotlessly clean rooms and excellent housekeeping service. The staff are also highly commended for their friendly and professional demeanor, with guests describing them as helpful and accommodating. The hotel's amenities are also a highlight, with excellent Wi-Fi, spacious and comfortable rooms, and a great atmosphere. Guests have particularly enjoyed the hotel's breakfast, which is described as excellent and nice. Additionally, the hotel's location is convenient and the beds are comfortable, making for an overall exceptional stay at Mercure Pontianak Hotel.

Experience Comfort and Convenience at Mercure Pontianak Hotel

Mercure Pontianak Hotel has consistently received positive customer ratings, with an overall score of 8.2 on Agoda. Guests have praised the hotel for its value and facilities, both of which scored an impressive 8.1. The hotel's cleanliness and location have also received high ratings, with scores of 8.3 and 8.5 respectively. The staff's performance has been rated as excellent, with a score of 8.3. While the food and dining scored 7.2, the hotel's location provides easy access to local restaurants and cafes. Guests can expect a comfortable stay at Mercure Pontianak Hotel, with a score of 7.9 for comfort. With its prime location and exceptional service, Mercure Pontianak Hotel is the perfect choice for travelers looking for comfort and convenience in Pontianak, Indonesia.

Show less

Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

52 mentions

Breakfast

27 mentions

Swimming Pool

12 mentions

Internet

12 mentions

Languages spoken
  • English
  • Indonesian
  • Malay
Outdoor
  • Bicycles
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • On-site entertainment
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Accessible by stairs
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Extra long bed
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Linens
  • Locker
  • Mini bar
  • Mobile hotspot device
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shared bathroom
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Ebony
  • Cuisine: Indonesian, International
  • Menu: Buffet, A-la-carte

Location

Jalan Jenderal Ahmad Yani, 91 West Kalimantan, Pontianak City Center, Pontianak, Indonesia, 78124
Excellent
Location

8.6

Airports
  • Supadio Airport (PNK) - Indonesia
    12.3 km
  • Kuching International Airport (KCH) - Malaysia
    203.9 km
Hospital or clinic
  • Tanjungpura University Hospital
    1.1 km
Shopping
  • Ayani Mega Mall
    220 m
Convenience store
  • Indomaret
    910 m
Cash withdrawal
  • ATM
    190 m

What's nearby

Popular landmarks
  • Ayani Mega Mall
    220 m
  • Digulis Monument
    420 m
  • Museum Negeri Pontianak
    610 m
  • Betang House
    2.0 km
  • Keraton Kadriah
    2.7 km
  • Saint Joseph Cathedral
    2.9 km
  • Kapuas Square
    3.5 km
  • Masjid Jami At
    3.8 km
  • Masjid Raya Mujahidin
    4.9 km
  • Equator Monument
    6.6 km
Nearby landmarks
  • Parkir Hotel Mercure
  • Parkir Dealer Toyota
    40 m
  • Motor Cicle Parking Area
    120 m
  • Parkiran Mobil Politeknik negeri Pontianak
    150 m
  • Parkiran POLNEP
    180 m
  • Ayani Mega Mall
    220 m
  • Mega Mall Parking Area
    290 m
  • Taman Catur Untan
    330 m
  • Untan
    330 m
  • Tugu Digulist
    410 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 21 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from12:00
  • Check-in until14:00
  • Check-out from12:00
  • Check-out until14:00
  • Reception open until00:00
Getting around
  • Airport transfer fee150000 IDR
  • Distance from city center6,7 km
  • Travel time to airport (minutes)24
Extras
  • Breakfast charge (unless included in room price)85715 IDR
  • Daily Internet/Wi-Fi fee0 IDR
The property
  • License Id / Local Tax ID/ Entity Name06.674.855.9-701.000
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 265
  • Year property opened2007
Parking
  • Daily parking fee0 IDR

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Reviews of Mercure Pontianak Hotel from real guests

Provided by verified guests of Agoda
8.2
Cleanliness8.3
Facilities8.1
Location8.6
Room comfort and quality7.9
Service8.3
Value for money8.1
High score for Pontianak
Rating
9+ Exceptional (147)
8-9 Excellent (140)
7-8 Very Good (258)
6-7 Good (83)
<6 Below Expectation (73)
Time of the year
Mar - May (164)
Jun - Aug (172)
Sep - Nov (197)
Dec - Feb (168)

Show reviews that mention 

Showing 701 verified guest comments
12345
10.0
Exceptional
Liliana from Australia
Family with young children
Superior King Room
Stayed 2 nights in October 2022

Fabulous stay”

During this trip,me and my family had been staying at 4 different hotels at Pontianak. Mercure has been our choice to go back for second time and also for our future stay.p Rooms are comfortable, staff are extremely friendly, great location, and we love the pools at Mercure. Variety choices for breakfast, including for vegetarian. They even cooked some vegetarian foods to meet our dietary requirements. Strongly recommend Mercure hotel 👍

Reviewed October 16, 2022

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Dear Mrs. Liliana, It was a pleasure having you back with us and thank you for sharing your review. We are glad to read that you had a good stay and that we have been able to fulfill your expectation for the overall concept of our Hotel. This is what we want you to remember us about our Hotel when you get home. Please be sure, it will always be our commitment and that your review has been warmly welcome by our staff and that we stay focus to try to consistently improve our facilities and services in order to meet our Guest's expectations. Once again thank you very much for your review , and we indeed look forward to welcoming you again in the near future. Best regards, Adi Budiarto Duty Manager

Responded October 30, 2022
Mercure Pontianak Hotel
10.0
Exceptional
bazil from Qatar
Solo traveler
Superior King Room
Stayed 3 nights in December 2022

Classic in every way”

The location is very strategic- 200 meters away from Ayani mall. Rooms are very clean and staff is very helpful and friendly. If you are foreigner you can communicate easily with the staff as their English is very good

Reviewed December 23, 2022

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Dear Valued Guest, It was a pleasure having you with us and thank you for sharing your review. We are glad to read that you had a good stay and that we have been able to fulfill your expectation for the overall concept of our Hotel. We as well understand that The Hotel location near shopping mall Ayani have been essential to you. Furthermore, you have great experience with our hospitality. Please be sure, that your review has been warmly welcome by our staff and that we stay focus to try to consistently improve our facilities and services. Once again thank you very much for your review , and we indeed look forward to welcoming you again in the near future. Best regards, Adi Budiarto Duty Manager

Responded December 30, 2022
Mercure Pontianak Hotel
10.0
Exceptional
Mr. from Indonesia
Couple
Superior King Room
Stayed 3 nights in January 2023

Mercure Pontianak Hotel”

Mercure Pontianak Hotel is one of the best hotel in Pontianak

Reviewed February 04, 2023

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Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Rizky Dwi P Front Office Manager

Responded February 08, 2023
Mercure Pontianak Hotel
10.0
Exceptional
STEPHEN from Indonesia
Family with teens
Superior King Room
Stayed 2 nights in November 2021

Good hotel.”

excellent breakfast. tasty and so much variety. I would surely stay at Mercure Pontianak again. Rooms and facilities are also good.

Reviewed December 03, 2021

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Dear Mr. Stephen, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded May 16, 2022
Mercure Pontianak Hotel
10.0
Exceptional
Rizky from Indonesia
Family with young children
Superior King Room
Stayed 1 night in May 2022

Good location”

Nice hotel and good location. Always stay here everytime we go to pontianak

Reviewed May 05, 2022

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Dear Rizky, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded May 05, 2022
Mercure Pontianak Hotel
10.0
Exceptional
muliadi from Indonesia
Business traveler
Superior King Room
Stayed 1 night in December 2020

Good Hotel in Pontianak”

Located on the main street, nearby governmental buildings Nearby the mall (about 300 m) Good facilities. Spacious room. Have a refrigerator inside the superior room.

Reviewed December 26, 2020

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Dear Mr. Muliadi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded February 08, 2021
Mercure Pontianak Hotel
10.0
Exceptional
asmadee from Malaysia
Couple
Superior Twin Room
Stayed 1 night in October 2022

Better Service ”

Walking distance to Ayani Mega Mall

Reviewed October 09, 2022

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Dear Mr. Asmadee, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Rizky Dwi P Asst FO Manager

Responded October 15, 2022
Mercure Pontianak Hotel
9.6
Exceptional
Richie from Indonesia
Group
Superior Twin Room
Stayed 2 nights in July 2022

Swimming Pool Water”

my church group went to stay there from July 08-09 July 2022. my friend and I swam in the swimming pool every morning and we found out that pool water chlorine is so thick - making our hair soooo sticky. Please check PH level of swimming pool water regularly.

Reviewed July 11, 2022

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Dear Mr. Richie, Thank you for staying at Mercure Pontianak City Center and for the time you took to share your experience during your stay. Kindly accept my sincere apologies for the inconvenient experience you had when using our Swimming pool facility, and we appreciate for your input. However, we do check our PH level of swimming pool regularly and make sure the level is the usage level. Once again, thank you very much for your review. We look forward to welcoming you again in your next visit. Best regards, Adi Budiarto Duty Manager

Responded July 16, 2022
Mercure Pontianak Hotel
10.0
Exceptional
satrio from Indonesia
Family with young children
Superior King Room
Stayed 1 night in December 2022

City center”

Short escape

Reviewed January 01, 2023

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Dear Mr. Satrio, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Rizky Dwi P Front Office Manager

Responded January 09, 2023
Mercure Pontianak Hotel
10.0
Exceptional
gary from Indonesia
Couple
Deluxe King Room
Stayed 1 night in May 2022

Great central hotel”

Nice rooms would recommend.

Reviewed May 22, 2022

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Dear Mr. Gary, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded June 01, 2022
Mercure Pontianak Hotel
9.2
Exceptional
Wan from Singapore
Solo traveler
Superior King Room
Stayed 3 nights in December 2022

Good amenities ”

Good amenities. Great local cuisine breakfast. Spacious room!

Reviewed December 18, 2022

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Dear Mr. Wan, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Rizky Dwi P Front Office Manager

Responded December 19, 2022
Mercure Pontianak Hotel
9.2
Exceptional
Sjahbandi from Indonesia
Family with teens
Superior King Room
Stayed 1 night in May 2022

Drink Water”

Normally in 3 / 4 star hotel, there a 2 bottle mineral water, and toothbrush for 2 people. In Mercure, there is only mineral water in jar, and 1 tooth brush. This must be a concern by management.

Reviewed May 02, 2022

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Dear Mr. Sjahbandi, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager

Responded May 05, 2022
Mercure Pontianak Hotel
10.0
Exceptional
gary from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in May 2022

Upmarket hotel ”

Would recommend.

Reviewed May 28, 2022

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Dear Mr. Gary, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded June 01, 2022
Mercure Pontianak Hotel
8.8
Excellent
Wan from Singapore
Solo traveler
Superior Twin Room
Stayed 6 nights in June 2022

Best hotel in town”

Relatively, the best hotel in town. Considered an international standard (ACCOR hotels) hotel acommodation, it doesn't dissapoint in terms of service, cleanliness and quality of stay!

Reviewed June 26, 2022

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Dear Mr. Wan,, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded June 27, 2022
Mercure Pontianak Hotel
8.8
Excellent
Jeaffry from Indonesia
Family with teens
Superior King Room
Stayed 1 night in May 2021

Great location”

A pretty decent hotel in the heart of the city center.just a short walk to the mall.Room was okay..may be needing some renewal it's starting to show some aging.but overall it was pleasant.

Reviewed May 07, 2021

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Dear Mr. Jeaffry, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded May 17, 2021
Mercure Pontianak Hotel
8.4
Excellent
putrie from Indonesia
Business traveler
Superior King Room
Stayed 3 nights in September 2021

Hotel acceptable”

Room clean just i have a problem with the bed because when you sleep the bed base always make a sound so i always affraid that i could be collapse.. 🤣 but overall ok

Reviewed September 27, 2021

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8.0
Excellent
Timothy from Indonesia
Couple
Superior King Room
Stayed 1 night in March 2022

just right”

my wife and I spent the night here for our wedding anniversary. The hotel is clean and convent. The breakfast was just ok. Not what we remembered from a few years ago. The pool is well maintained.

Reviewed April 14, 2022

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Dear Mr. Timothy, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded May 05, 2022
Mercure Pontianak Hotel
7.6
Very good
EFFENDY from Indonesia
Family with young children
Deluxe King Room
Stayed 3 nights in June 2022

Dissapointed existing customer”

Used to regular customers, but now consider to no longer stay here for future visit in Pontianak. I was really disappointed to finally arrived at room with a very strong cigar smell although I had been clearly requested a non smoking room. Requested already for alternative, but the reception insisted no other room available at that time. The other really bad thing was the hotel facility, I would say this hotel has been quite old and need a major refurbishment. I was super shocked finding out that the floor had a sharp element on the floor which later I noticed that was coming from the tip of the nail that hasn't been fully embedded into the floor. Such a very careless hotel staff to miss this thing because If I have found out this, my fam and I may be very likely to be injured by the tip of the nail because it is located right in front of the bathroom door. Aside from the bad experience as aforementioned, what become the positive point for this hotel is just the attentiveness of the staff.

Reviewed July 01, 2022

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Dear Mr. Effendy, Thank you for staying again at Mercure Pontianak City Center and for the time you took to share your experience with us. Please kindly accept my sincere apologies for the inconvenient experience you had during your stay at our Hotel. This is absolutely not the kind of image that I want you to remember when you go home. Especially you are our regular Guest. However, further action have been taken. All Guest room request need to be fulfil upon arrival, and will reconfirm when if the request not available. All Guest room will check in detail in order to to have our room safe and comfortable during staying with us. It has been remained inform to the department concern. We thank you and also very well accepted for your valuable comment and please be sure that it will always be our commitment to keep on improving our services and facility in order to meet our Guest's expectations. Once again, thank you very much for your review and we look forward to welcoming you again.

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Mercure Pontianak Hotel
8.0
Excellent
Aloysius from Singapore
Business traveler
Superior King Room
Stayed 1 night in January 2023

Near Mall”

Conveniently located within walking distance to a nice modern mall.

Reviewed January 22, 2023

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Dear Mr. Aloysius, Thank you for staying at Mercure Pontianak City Center and for the time you took to share your experience in our Hotel. We are glad to receive that you had a good and comfortable stay with us and. please be sure that it will always be our commitment to keep on improving our services and facility in order to meet our Guest's expectations. Once again, thank you very much for your review and we look forward to welcoming you again on your next visit. Best Regards Rizky Dwi P Front Office Manager

Responded February 01, 2023
Mercure Pontianak Hotel
6.8
Good
Premraj from Malaysia
Couple
Superior Twin Room
Stayed 4 nights in January 2023

Overall 3 stars at the most”

We have never stayed here but it was convenient as we have family Close by. We found the room not to be perfectly cleaned and the staff at the restaurant where we had breakfast not efficient. I asked for a knife as there was only a spoon and fork and there was none on the table and when I got it the cutlery was not matching either. It’s surprising for a 4 star hotel they have trouble getting me the knife while I was waiting and also how slow they were at doing so. The food was more local than continental variety.

Reviewed January 26, 2023

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Dear Premraj, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Regarding this of case we will give the training to our staff,Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rizky Dwi P Front Office Manager

Responded February 01, 2023
Mercure Pontianak Hotel
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