Mercure Pontianak Hotel
Jalan Jenderal Ahmad Yani, 91 West Kalimantan, Pontianak City Center, Pontianak, Indonesia, 78124 - See map
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Pontianak City Center part of Pontianak, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Museum Negeri Pontianak. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Highlights
Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
Facilities
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Bicycles
Check-in/out [express]
Your dates are popular among travelersUsers are booking a place in Pontianak every 9 minutes on Agoda.com
Clean, good environment”
Room is big and clean. Nearest hotel to airport. 2 mins walk to Mart. Everything is good and this is my second time stay at this hotel.
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Dear Mr. Bong Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. Location is out best strong point as your mention and We will share your valuable comments to our teams, especially to Housekeeping department. So That they will be more motivated. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muh. Ferry FAHLEVY Front Office Manager
Good hotel.”
excellent breakfast. tasty and so much variety. I would surely stay at Mercure Pontianak again. Rooms and facilities are also good.
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Dear Mr. Stephen, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Good Hotel in Pontianak”
Located on the main street, nearby governmental buildings Nearby the mall (about 300 m) Good facilities. Spacious room. Have a refrigerator inside the superior room.
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Dear Mr. Muliadi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Good place for business traveller”
I was happy here. No complaints. Didn't use the facilities as I had business meetings from morning to night
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Dear Mr. Edwin Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager
Good hotel for business meetings”
I was happy here. No complaints. Didn't use the facilities as I had business meetings from morning to night
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Dear Mr. Edwin Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager
Good location”
Nice hotel and good location. Always stay here everytime we go to pontianak
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Dear Rizky, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Swimming Pool Water”
my church group went to stay there from July 08-09 July 2022. my friend and I swam in the swimming pool every morning and we found out that pool water chlorine is so thick - making our hair soooo sticky. Please check PH level of swimming pool water regularly.
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Dear Mr. Richie, Thank you for staying at Mercure Pontianak City Center and for the time you took to share your experience during your stay. Kindly accept my sincere apologies for the inconvenient experience you had when using our Swimming pool facility, and we appreciate for your input. However, we do check our PH level of swimming pool regularly and make sure the level is the usage level. Once again, thank you very much for your review. We look forward to welcoming you again in your next visit. Best regards, Adi Budiarto Duty Manager
Great central hotel”
Nice rooms would recommend.
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Dear Mr. Gary, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Good location”
Good location, breakfast oke
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Dear Marshall Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. Location is out best strong point as your mention and We will share your valuable comments to our teams, especially to My Chef / Restaurant department. So That they will be more motivated, for the others Department also able to improve themselves for a number of things that we really need to improve to be even better. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager
Overall is good”
The location is strategic, just a walk distance to Ayani Mall. The staff is helpful and attentive. We get his opinion on which restaurant is nicer. When we get into the grab car, we are not aware, he followed us out to the car and talk to the driver to make sure the driver has correct direction. But the restaurant closed on the 1st day of Ramadhan. When we check out , the front desk ask for our comment. There is only one bad comment that I would like to raise up. Maybe cause of Ramadhan, the hotel guests in their cafe is crowded until the tables and chairs arrange too near to swimming pool. We even able to breathe in smokes from them. My friend saw one of the hotel guests shooting on us who was sitting on the table alongside the swimming pool. The hotel staff of the restaurant should take action on this issue, and monitor the guests' discipline.
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Dear Helen, We are very grateful for your comments on your visit at the Mercure Pontianak City Center. It's nice for us to receive feedback / positive responses. We will ask for your comments for our team. We believe that this feedback will be a motivation for all our staff because we strive to improve the quality of our services. Thank you again for your experience, and we hope that your next visit will be as satisfying as the previous visit. Sincerely, Rizky Dwi P Duty Manager
Drink Water”
Normally in 3 / 4 star hotel, there a 2 bottle mineral water, and toothbrush for 2 people. In Mercure, there is only mineral water in jar, and 1 tooth brush. This must be a concern by management.
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Dear Mr. Sjahbandi, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager
Excellent”
Good hotel location, the room is clean, spacious and comfortable bed. Breakfast is okay but require more additional choices and varieties one example is choices of bread was limited. Friendly and helpful staffs. Overall happy with the stay and service .
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Dear Mr. Adam , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager
Upmarket hotel ”
Would recommend.
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Dear Mr. Gary, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Best hotel in town”
Relatively, the best hotel in town. Considered an international standard (ACCOR hotels) hotel acommodation, it doesn't dissapoint in terms of service, cleanliness and quality of stay!
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Dear Mr. Wan,, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Great location”
A pretty decent hotel in the heart of the city center.just a short walk to the mall.Room was okay..may be needing some renewal it's starting to show some aging.but overall it was pleasant.
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Dear Mr. Jeaffry, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Hotel acceptable”
Room clean just i have a problem with the bed because when you sleep the bed base always make a sound so i always affraid that i could be collapse.. 🤣 but overall ok
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Clean and Good location Hotel ”
Clean Room, nice location, recommended hotel in Pontianak
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Dear Mr. Ali, Warmest Greeting from Mercure Pontianak City Center. We are pleased to read that you love our hotel. It’s encouraging as our guest’s satisfaction is our primary concern. We are looking forward to having the pleasure of welcoming you again on your next visit to Pontianak. Sincerely, Rizky Dwi P, Duty Manager
just right”
my wife and I spent the night here for our wedding anniversary. The hotel is clean and convent. The breakfast was just ok. Not what we remembered from a few years ago. The pool is well maintained.
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Dear Mr. Timothy, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Convenient for its location ”
Staying here because it's located near mega mall, since I traveled to Pontianak due to working thing. cleanliness pretty good, the staff were quite nice too.
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Dear Mrs. Suriani , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager
Dissapointed existing customer”
Used to regular customers, but now consider to no longer stay here for future visit in Pontianak. I was really disappointed to finally arrived at room with a very strong cigar smell although I had been clearly requested a non smoking room. Requested already for alternative, but the reception insisted no other room available at that time. The other really bad thing was the hotel facility, I would say this hotel has been quite old and need a major refurbishment. I was super shocked finding out that the floor had a sharp element on the floor which later I noticed that was coming from the tip of the nail that hasn't been fully embedded into the floor. Such a very careless hotel staff to miss this thing because If I have found out this, my fam and I may be very likely to be injured by the tip of the nail because it is located right in front of the bathroom door. Aside from the bad experience as aforementioned, what become the positive point for this hotel is just the attentiveness of the staff.
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Dear Mr. Effendy, Thank you for staying again at Mercure Pontianak City Center and for the time you took to share your experience with us. Please kindly accept my sincere apologies for the inconvenient experience you had during your stay at our Hotel. This is absolutely not the kind of image that I want you to remember when you go home. Especially you are our regular Guest. However, further action have been taken. All Guest room request need to be fulfil upon arrival, and will reconfirm when if the request not available. All Guest room will check in detail in order to to have our room safe and comfortable during staying with us. It has been remained inform to the department concern. We thank you and also very well accepted for your valuable comment and please be sure that it will always be our commitment to keep on improving our services and facility in order to meet our Guest's expectations. Once again, thank you very much for your review and we look forward to welcoming you again.