Travelling to New Zealand? Read all updated requirements before you book.
Swimming pool [outdoor], Mercure Queenstown Resort in Queenstown
Standard 2 Double Garden View - Guestroom, Mercure Queenstown Resort in Queenstown
a hotel room with a bed and a chair, Mercure Queenstown Resort in Queenstown
a man in a suit talking on a cell phone, Mercure Queenstown Resort in Queenstown
a man and a woman standing next to each other, Mercure Queenstown Resort in Queenstown
Swimming pool, Mercure Queenstown Resort in Queenstown
Swimming pool, Mercure Queenstown Resort in Queenstown

Removed from saved list

8.2

Excellent

2,359 reviews

2,359 reviews

View43
Housekeeping19
Breakfast4
See map
See map

7.8

Very good

Location rating score

Very good location - 450 meters from city center
Parking
FREE
Popular landmarks
Ben Lomond Track 1.7 km
Kiwi Birdlife Park 1.7 km
Queenstown Gardens 1.8 km
Queenstown Mall 1.8 km
Queenstown Hill 2.5 km
The Remarkables Ski Area 13.8 km
Coronet Peak 14.6 km
Chard Farm Winery 19.2 km
Gibbston Valley Winery 21.9 km
Peregrine Wines 24.6 km
Nearby landmarks
Fernhill Reserve 200 m
Gilly's Point 550 m
Tiki Trail 770 m
Saint Omer Park 910 m
Lakeside Dental Practice 1.2 km
One Mile Power House 1.3 km
Sunshine Bay Walk 1.4 km
Real Journeys Office 1.5 km
Lasseters Wharf Casino 1.5 km
Minus 5 Ice Bar 1.5 km

Mercure Queenstown Resort

Sainsbury Road, Fernhill, Queenstown, New Zealand, 9197 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Fernhill part of Queenstown, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Queenstown Gardens. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

Highlights

Hygiene Plus

Check-in [24-hour]

Excellent view

Free Wi-Fi in all rooms!

Hot tub

ALLSAFE

Your Health and Safety are our Absolute Priority

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Hot tub

Fitness center

Bicycles

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Queenstown every 14 minutes on Agoda.com
Value for money8.0
Distance to city center2. Km
Location rating7.8
Nearest airportQueenstown Airport (ZQN)
Distance to airport8.6 km

Rooms available at Mercure Queenstown Resort

Excellent
Room comfort & quality

8.4

Superior 2 Queen Beds
...
  • Room size: 29 m²/312 ft²
  • Lake view
  • 2 queen beds
Enter dates to see prices
Superior King Bed Lake View
...
  • Room size: 28 m²/301 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Standard Lake View
...
  • Room size: 26 m²/280 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Standard 2 Double Garden View
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Garden View King Bed
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Standard Lake View Room with Two Queen Beds
...
  • Room size: 26 m²/280 ft²
  • Mountain view
  • 2 queen beds
Enter dates to see prices
Deluxe King Room with Lake View
...
  • Room size: 29 m²/312 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe King Room with Garden View
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
2 Queen Suite Accessible with Roll In Shower Non-Smoking
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices
King Room with Lake View
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices

Frequently asked questions

What measures does Mercure Queenstown Resort take in terms of hygiene, safety, and cleanliness?

Mercure Queenstown Resort satisfy our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes prepared with free face masks, staff trained in safety protocol, doctor/nurse on call, sterilizing equipment, and first aid kit for greater safety measures and hygiene protocols.

What is the average travel time to the closest airport from Mercure Queenstown Resort?

The average travel time to get from Mercure Queenstown Resort to the airport is 25 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

What are the property's policies for children's bedding at Mercure Queenstown Resort?

Mercure Queenstown Resort's policy regarding children's bedding considers guests age 16 years and older as adults, and therefore requires an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many floors does Mercure Queenstown Resort have?

Mercure Queenstown Resort has a total of 8 floors.

How many rooms does Mercure Queenstown Resort have?

Mercure Queenstown Resort has a total of 148 rooms.

At what time of the year is Mercure Queenstown Resort most popular?

Mercure Queenstown Resort's most popular month where verified visitors have stayed the most is in April.

What was the average room rate for Mercure Queenstown Resort been in the past month?

The typical room rate for Mercure Queenstown Resort in the past month is 224.73 NZD, compared to city's average of 314.71 NZD.

What do guests like most about Mercure Queenstown Resort?

Past guests that stayed at Mercure Queenstown Resort have given this property a rating of 8.33 for its exceptional cleanliness as the main highlight for their stay.

What is the typical rating that verified Group travelers have given to Mercure Queenstown Resort?

Past group travelers that have stayed at this property have given Mercure Queenstown Resort an average rating of 8.1. You can find more in depth customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

See map

Explore the neighborhood

What people love about Mercure Queenstown Resort

  • 10

    Exceptional
    Cleanliness

    "Excellent hotel - perfect location, excellent service and clean rooms!"

    Sarang

    |

    December 17, 2022

  • 9.2

    Exceptional
    Cleanliness

    "Room very clean."

    Dong

    |

    July 19, 2021

  • 9.6

    Exceptional
    Location

    "Hotel is very well located for views tho a distance from city."

    Lek

    |

    April 2, 2023

Overall rating:

8.2

Excellent
2,359 reviews
Cleanliness
8.3
Facilities
8.0
Location
7.8
Read all reviews >
What travelers say they love:
Hotel nice and clean and comfortable just slightly overprice...
Yve from Australia
Family with young children
More about Mercure Queenstown Resort

More about Mercure Queenstown Resort

Mercure Queenstown Resort

Get into the excitement of all great offerings in Queenstown as well as its surrounding adventures with a stay at Mercure Queenstown Resort. Mercure Queenstown Resort puts numerous activities at your fingertips, with its convenient location just 1.7 km from the Queenstown Gardens.
The facilities and services provided by Mercure Queenstown Resort ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Queenstown. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights. The hotel's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Mercure Queenstown Resort. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker and mini bar in some rooms.
Mercure Queenstown Resort also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Mercure Queenstown Resort has vending machines that provide round-the-clock refreshment, at low cost.
To fill your days, be sure to check out the fantastic facilities offered at Mercure Queenstown Resort. Pamper and indulge yourself with a visit to the hot tub, steam room and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
In a competitive mood? Get sporty with your travel group or other guests at the dart board in the hotel.

Show less

Amenities and facilities

Very good
Facilities

8

Most talked about facilities

View

34 mentions

Housekeeping

19 mentions

Breakfast

13 mentions

Swimming Pool

9 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Czech
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Spanish
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Bowling alley
  • Canoeing
  • Dart board
  • Diving
  • Fitness center
  • Garden
  • Hiking
  • Hot tub
  • Mini golf course
  • Outdoor recreational features
  • Sauna
  • Skiing
  • Snorkeling
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Carpeting
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Linens
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [charges apply]
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Full English/Irish
Restaurants on site
South Eatery
  • Cuisine: American, Australian
  • Menu: Buffet
Rises
  • Cuisine: American, Australian

Location

Sainsbury Road, Fernhill, Queenstown, New Zealand, 9197
Very good
Location

7.8

Airports
  • Queenstown Airport (ZQN)
    8.6 km
  • Wanaka Airport (WKA)
    59.1 km
Public transportation
  • The Queenstown Bus Station
    1.9 km
  • Arthurs Point Bus Stop
    5.7 km
Hospital or clinic
  • Lakeside Dental Practice
    1.2 km
Shopping
  • Remarkables Market
    8.5 km
Convenience store
  • eight to lateFoodcentre
    560 m
Cash withdrawal
  • ATM
    1.5 km

What's nearby

Popular landmarks
  • Ben Lomond Track
    1.7 km
  • Kiwi Birdlife Park
    1.7 km
  • Queenstown Gardens
    1.8 km
  • Queenstown Mall
    1.8 km
  • Queenstown Hill
    2.5 km
  • The Remarkables Ski Area
    13.8 km
  • Coronet Peak
    14.6 km
  • Chard Farm Winery
    19.2 km
  • Gibbston Valley Winery
    21.9 km
  • Peregrine Wines
    24.6 km
Nearby landmarks
  • Fernhill Reserve
    200 m
  • Gilly's Point
    550 m
  • Tiki Trail
    770 m
  • Saint Omer Park
    910 m
  • Lakeside Dental Practice
    1.2 km
  • One Mile Power House
    1.3 km
  • Sunshine Bay Walk
    1.4 km
  • Real Journeys Office
    1.5 km
  • Lasseters Wharf Casino
    1.5 km
  • Minus 5 Ice Bar
    1.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
Getting around
  • Distance from city center2. Km
  • Travel time to airport (minutes)25
Extras
  • Breakfast charge (unless included in room price)27 NZD
The property
  • Non-smoking rooms/floorsYes
  • Number of floors8
  • Number of rooms 148
  • Room voltage240
  • Year property opened1987
  • Most recent renovation2015

Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Queenstown Resort from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.3
Facilities8.0
Location7.8
Room comfort and quality8.4
Service8.3
Value for money8.0
High score for Queenstown
Rating
9+ Exceptional (82)
8-9 Excellent (94)
7-8 Very Good (77)
6-7 Good (36)
<6 Below Expectation (40)
Time of the year
Mar - May (84)
Jun - Aug (76)
Sep - Nov (67)
Dec - Feb (102)

Show reviews that mention 

Showing 329 verified guest comments
12345
9.6
Exceptional
Ken from Australia
Family with teens
Superior 2 Queen Beds
Stayed 3 nights in January 2023

Nice hotel just out of the city”

We liked this hotel because it is outside of the city and allowed us to park our rented car. There is a public transport nearby, but we didn't try that. The hotel has many facilities and we made use of the gym, spa and pool. We sat in the lounge for a drink. Our room was on the ground floor but away from the busy traffic.

Reviewed January 12, 2023

See room deals

10.0
Exceptional
Sarang from Singapore
Family with young children
Standard 2 Double Garden View
Stayed 4 nights in December 2022

Awesome location ”

Excellent hotel - perfect location, excellent service and clean rooms!

Reviewed December 18, 2022

See room deals

9.2
Exceptional
YEIN from Malaysia
Family with young children
Standard Lake View Room with Two Queen Beds
Stayed 4 nights in December 2022

Good & quiet location! Lake view!!”

There's a certain distance from the Queenstown wharf to the hotel, therefore, the room is quieter as lesser cars & tourists. We chose a lake-view room during our stay, the view is stunning! The bed is big & comfortable too! Drawback:- 1. The window of the room cannot be fully opened, so you might not able to take the lake view photo unless u tilt your mobile phone. 2. Microwave is not provided so you might need to seek help from the receptionist for reheating the food.

Reviewed January 18, 2023

See room deals

10.0
Exceptional
James from New Zealand
Couple
Garden View King Bed
Stayed 1 night in March 2020

Quarantinecation”

Arrived in the midst of covid 19 outbreak. Resort was quiet but staff were professional friendly, and more than happy to help us in any way. Our room was upgraded as there was low vacancy so we were very happy with what we were given.

Reviewed March 22, 2020

See room deals

9.2
Exceptional
Joshua from Australia
Couple
Superior King Bed Lake View
Stayed 3 nights in January 2023

Amazing View - Dated”

The view from the room was outstanding. The staff were excellent. However the shower was a disappointment as was the small dinner menu. the place is becoming dated and in need of a refresh.

Reviewed January 18, 2023

See room deals

10.0
Exceptional
Sopha from New Zealand
Couple
Standard Lake View
Stayed 2 nights in January 2021

Wake up with beautiful lake view”

Not too far from main town just 5mins drive

Reviewed January 21, 2021

See room deals

Dear Sopha, Thank you for taking the time to leave a review. It was a pleasure to have you stay with us and we are pleased you enjoyed the beautiful lake view. We look forward to your next visit. Kind Regards Tegan Martin Front Office and Reservations Manager

Responded January 22, 2021
Mercure Queenstown Resort
10.0
Exceptional
Sandeep from New Zealand
Family with young children
Standard 2 Double Garden View
Stayed 2 nights in February 2021

Very happy ”

Good to go

Reviewed February 08, 2021

See room deals

8.0
Excellent
Mylin from Australia
Family with young children
Standard Lake View Room with Two Queen Beds
Stayed 3 nights in December 2022

Beautiful lake view”

The view from room was absolutely gorgeous! It was so relaxing whenever we were in the room. I was disappointed at the checkin as they failed to advise us that they only had a room with one queen bed available instead of the 2 beds as booked. We had settled for an additional single bed which I felt we didnt have a choice. They could have compensated for this better. The amenities was sufficient but the pool and spa wasn't kept that clean. The breakfast was sufficient, nothing special but again, the view makes up for it. The staff at the desk when we checked out wasnt approachable.

Reviewed January 05, 2023

See room deals

9.2
Exceptional
Yve from Australia
Family with young children
Stayed 1 night in December 2019

Exceptional”

Great place, extremely friendly staff. Great food in restaurant. Hotel nice and clean and comfortable just slightly overpriced for a hotel room.

Reviewed January 06, 2020

See room deals

9.2
Exceptional
Dong from New Zealand
Family with young children
Standard 2 Double Garden View
Stayed 4 nights in July 2021

Exceptional”

Best place to stay very quiet and staff very nice an helpful..room very clean..

Reviewed July 20, 2021

See room deals

8.8
Excellent
Pasama from New Zealand
Family with young children
Standard 2 Double Garden View
Stayed 1 night in September 2022

Good value”

Stayed here for the night wish we stayed longer beautiful view nice pool good sized standard room staff were great with good customer service would definately come back

Reviewed September 03, 2022

See room deals

9.6
Exceptional
Mylen from New Zealand
Family with young children
Standard Lake View Room with Two Queen Beds
Stayed 4 nights in January 2022

Exceptional”

Our family enjoyed our stay in Mercure.

Reviewed January 17, 2022

See room deals

8.0
Excellent
Nigel from New Zealand
Family with young children
Standard Lake View Room with Two Queen Beds
Stayed 1 night in January 2023

Fantastic location. ”

The location and views were awesome. The buildings and facilities were great. The staff however were less than expected. Didn't feel welcomed, bare minimum of contact and nothing was explained to us. It basically comes down to shortage of good quality people with proper customer service experience and training. Hotels in Queenstown are literally just employing any willing to do the job. It's a shame because the place is top notch. My kids and I enjoyed the pool facilities and had a great time despite the staff.

Reviewed January 23, 2023

See room deals

9.2
Exceptional
Jap from Taiwan
Couple
Superior 2 Queen Beds
Stayed 2 nights in January 2020

Exceptional”

The room we stayed facing the lake, the food of restaurant is excellent with a reasonable price

Reviewed February 07, 2020

See room deals

8.8
Excellent
NATTHAMON from Thailand
Couple
Superior King Bed Lake View
Stayed 2 nights in November 2019

Excellent”

great view ,comfy bed, clean

Reviewed January 18, 2021

See room deals

Dear Natthamon, Thank you for choosing to stay at the Mercure Queenstown resort. We are pleased to hear you enjoyed the view and the room It would be a pleasure to welcome you back to the hotel in the near future. Kind Regards Tegan Martin Front Office and Reservations Manager

Responded January 22, 2021
Mercure Queenstown Resort
8.0
Excellent
Manish from India
Family with teens
Superior 2 Queen Beds
Stayed 3 nights in January 2020

The location were excellent”

The location and staff both excellent and that is why I can suggest this hotel , food options are very limited in hotel but that can go pass as mostly guest can eat outside , the only thing they must to do is increase the service level in bar n must change the sofa as it’s too old now ,

Reviewed February 06, 2020

See room deals

6.8
Good
Luke from New Zealand
Couple
Garden View King Bed
Stayed 2 nights in August 2022

Lacking Staff”

We have stayed at the Mercure previously and were very happy with everything about our stay. On this occasion however we were not so impressed. The room we were given had a disabled access bathroom which flooded entirely when you Turned the shower on. We were also disappointed that the kitchen was closed on Sunday evening and on both nights of our stay the bar closed early. The hotel was clean, the bed was comfortable and other that the bathroom the room was nice. Seems like the main thing they need to rectify is the staffing shortages… or make it clear to customers booking their stay that the services expected from a hotel will be limited.

Reviewed August 28, 2022

See room deals

7.6
Very good
Tony from New Zealand
Couple
Standard 2 Double Garden View
Stayed 2 nights in February 2021

Very good”

The hotel was nice but in need of the grounds being kept up. We really feel sad that Covid has hit them so hard. We could hear people up and down the hallways. When people ran showers we could also hear the system running. The staff are absolutely brilliant. The staff get a 10 out of 10 thanks team!

Reviewed February 17, 2021

See room deals

8.4
Excellent
Peppy from Indonesia
Family with teens
Standard Lake View
Stayed 2 nights in February 2020

Breakfast ”

For the breakfast all so salty

Reviewed February 25, 2020

See room deals

6.4
Good
Siew from Malaysia
Family with young children
Standard 2 Double Garden View
Stayed 1 night in July 2022

Good hotel with nice lake view ”

Everything was fine. Except for one staff which I found to be aloof. When we walked in she was talking to another staff, could see us standing and waiting but not acknowledging our arrival. Didn’t seem helpful at all . Another much friendlier staff came to help us. The first lady casually asked if we were together, I said yes together but separate booking. She went back to fiddling with her computer. She probably realized I was trying to get her name she said I’m just restarting my computer so I can’t help you. But moments later another group walked in she was able to serve them right away. I don’t usually like leaving reviews but I think this deserves my 2 cents. Very unprofessional, shouldn’t be at front desk. Should be behind the scene where she doesn’t get to peeve guests off.

Reviewed July 12, 2022

See room deals

12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss