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Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort

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8.3

Excellent

2,009 reviews

2,009 reviews

View40
Housekeeping18
Breakfast3
See map

7.8

Very good

Location rating score

Very good location - 450 meters from city center
Parking
FREE
Popular landmarks
Ben Lomond Track 1.7 km
Kiwi Birdlife Park 1.7 km
Queenstown Gardens 1.8 km
Queenstown Mall 1.8 km
Queenstown Hill 2.5 km
The Remarkables Ski Area 13.8 km
Coronet Peak 14.6 km
Chard Farm Winery 19.2 km
Gibbston Valley Winery 21.9 km
Peregrine Wines 24.6 km
Nearby landmarks
Fernhill Reserve 200 m
Gilly's Point 550 m
Tiki Trail 770 m
Saint Omer Park 910 m
Lakeside Dental Practice 1.2 km
One Mile Power House 1.3 km
Sunshine Bay Walk 1.4 km
Real Journeys Office 1.5 km
Lasseters Wharf Casino 1.5 km
Minus 5 Ice Bar 1.5 km

Mercure Queenstown Resort

Sainsbury Road, Fernhill, Queenstown, New Zealand, 9197 - See map

Make your best journey to Queenstown with the promised standard of ALLSAFE, and enjoy car park free of charge. Conveniently situated in the Fernhill part of Queenstown, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Queenstown Gardens. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

Check-in [24-hour]

Excellent view

Hot tub

Sauna

Currency exchange

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Hot tub

Fitness center

Bicycles

Check-in/out [express]

Value for money8.0
Distance to city center2. Km
Location rating7.8
Nearest airportQueenstown Airport (ZQN)
Distance to airport8.6 km

Rooms available at Mercure Queenstown Resort

Excellent
Room comfort & quality

8.4

Superior King Bed Lake View
...
  • Room size: 28 m²/301 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Superior 2 Queen Beds
...
  • Room size: 29 m²/312 ft²
  • Lake view
  • 2 queen beds
Enter dates to see prices
Standard Lake View
...
  • Room size: 26 m²/280 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Garden View King Bed
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Standard 2 Double Garden View
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Standard Lake View Room with Two Queen Beds
...
  • Room size: 26 m²/280 ft²
  • Mountain view
  • 2 queen beds
Enter dates to see prices
Deluxe King Room with Lake View
...
  • Room size: 29 m²/312 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe King Room with Garden View
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
TWIN Superior Lake View Room with 2 Queensize Beds
...
    Enter dates to see prices
    2 Queen Suite Accessible with Roll In Shower Non-Smoking
    ...
    • Room size: 28 m²/301 ft²
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Mercure Queenstown Resort?

    Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Mercure Queenstown Resort?

    For those who wish to drive their own cars, Mercure Queenstown Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Queenstown with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Mercure Queenstown Resort?

    Start your mornings right, with the continental and buffet breakfast options offered at Mercure Queenstown Resort. Adults can enjoy breakfast offered with an additional charge of 27 NZD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What is the smoking policy at Mercure Queenstown Resort?

    Mercure Queenstown Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby Mercure Queenstown Resort?

    Mercure Queenstown Resort’s neighborhood is Fernhill which includes popular restaurants such as Vista, South Eatery and Rises.

    What are popular attractions near Mercure Queenstown Resort?

    Mercure Queenstown Resort is located in Fernhill area, which is famous for attractions such as Fernhill Reserve.

    What popular natural sightseeing spots are close to Mercure Queenstown Resort?

    Mercure Queenstown Resort is located within Fernhill, which makes it conveniently close to natural sights including Sunshine Bay Walk.

    Show more questions
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    Explore the neighborhood

    What people love about Mercure Queenstown Resort

    • 8.8

      Excellent
      Staff 

      "Stayed here for the night wish we stayed longer beautiful view nice pool good sized standard room staff were great with good customer service would definately c..."

      Pasama

      |

      September 2, 2022

    • 9.6

      Exceptional

      "Our family enjoyed our stay in Mercure."

      Mylen

      |

      January 17, 2022

    • 9.2

      Exceptional
      Staff 

      "Best place to stay very quiet and staff very nice an helpful."

      Dong

      |

      July 19, 2021

    Overall rating:

    8.3

    Excellent
    2,009 reviews
    Cleanliness
    8.3
    Facilities
    8.0
    Location
    7.8
    Read all reviews >
    What travelers say they love:
    Quiet, nice staff, speedy wifi, clean and comfortable
    Ella from Australia
    Couple
    More about Mercure Queenstown Resort

    More about Mercure Queenstown Resort

    Mercure Queenstown Resort

    Get into the excitement of all great offerings in Queenstown as well as its surrounding adventures with a stay at Mercure Queenstown Resort. Mercure Queenstown Resort puts numerous activities at your fingertips, with its convenient location just 1.7 km from the Queenstown Gardens.
    The facilities and services provided by Mercure Queenstown Resort ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Queenstown. Parking is available and free, provided by the hotel for guests with their own transportation.
    While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights. The hotel's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
    In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
    Experience high-quality room facilities during your stay at Mercure Queenstown Resort. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker and mini bar in some rooms.
    Mercure Queenstown Resort also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
    Mercure Queenstown Resort has vending machines that provide round-the-clock refreshment, at low cost.
    To fill your days, be sure to check out the fantastic facilities offered at Mercure Queenstown Resort. Pamper and indulge yourself with a visit to the hot tub, steam room and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
    In a competitive mood? Get sporty with your travel group or other guests at the dart board in the hotel.

    Amenities and facilities
    Very good
    Facilities

    8

    Most talked about facilities

    View

    34 mentions

    Housekeeping

    19 mentions

    Breakfast

    13 mentions

    Swimming Pool

    9 mentions

    Languages spoken

    • English
    • Chinese [Mandarin]
    • Czech
    • Filipino
    • French
    • German
    • Hindi
    • Italian
    • Japanese
    • Korean
    • Malay
    • Portuguese
    • Spanish

    Outdoor

    • Bicycles

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Bowling alley
    • Canoeing
    • Dart board
    • Diving
    • Fitness center
    • Garden
    • Hiking
    • Hot tub
    • Mini golf course
    • Outdoor recreational features
    • Sauna
    • Skiing
    • Snorkeling
    • Spa
    • Steamroom
    • Swimming pool [outdoor]
    • Ticket services
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Coffee shop
    • Happy hour
    • Restaurants
    • Room service [24-hour]
    • Vending machine

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Fireplace
    • Food delivery
    • Heating in public area
    • Ironing service
    • Laundromat
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room
    • Kids meal
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Bicycle parking
    • Car park [charges apply]
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service

    Available in all rooms

    • Air conditioning
    • Blackout curtains
    • Carpeting
    • Coffee/tea maker
    • Daily housekeeping
    • Desk
    • Free bottled water
    • Hair dryer
    • Heating
    • In-room safe box
    • Ironing facilities
    • LAN Internet in room [charges apply]
    • LAN Internet in room [free]
    • Linens
    • Mini bar
    • Private bathroom
    • Refrigerator
    • Satellite/cable channels
    • Shower
    • Slippers
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Wake-up service
    • Wi-Fi [charges apply]
    • Wi-Fi [free]
    Food and dining
    Breakfast options
    • American
    • Asian
    • Continental
    • Full English/Irish
    Restaurants on site

    South Eatery

    • Cuisine: American, Australian
    • Menu: Buffet

    Rises

    • Cuisine: American, Australian
    Location
    Sainsbury Road, Fernhill, Queenstown, New Zealand, 9197
    Very good
    Location

    7.8

    Airports

    • Queenstown Airport (ZQN)
      8.6 km
    • Wanaka Airport (WKA)
      59.1 km

    Public transportation

    • The Queenstown Bus Station
      1.9 km
    • Arthurs Point Bus Stop
      5.7 km

    Hospital or clinic

    • Lakeside Dental Practice
      1.2 km

    Shopping

    • Remarkables Market
      8.5 km

    Convenience store

    • eight to lateFoodcentre
      560 m

    Cash withdrawal

    • ATM
      1.5 km
    What's nearby

    Popular landmarks

    • Ben Lomond Track
      1.7 km
    • Kiwi Birdlife Park
      1.7 km
    • Queenstown Gardens
      1.8 km
    • Queenstown Mall
      1.8 km
    • Queenstown Hill
      2.5 km
    • The Remarkables Ski Area
      13.8 km
    • Coronet Peak
      14.6 km
    • Chard Farm Winery
      19.2 km
    • Gibbston Valley Winery
      21.9 km
    • Peregrine Wines
      24.6 km

    Nearby landmarks

    • Fernhill Reserve
      200 m
    • Gilly's Point
      550 m
    • Tiki Trail
      770 m
    • Saint Omer Park
      910 m
    • Lakeside Dental Practice
      1.2 km
    • One Mile Power House
      1.3 km
    • Sunshine Bay Walk
      1.4 km
    • Real Journeys Office
      1.5 km
    • Lasseters Wharf Casino
      1.5 km
    • Minus 5 Ice Bar
      1.5 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-15 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 16 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until11:00

    Getting around

    • Distance from city center2. Km
    • Travel time to airport (minutes)25

    Extras

    • Breakfast charge (unless included in room price)27 NZD

    The property

    • Non-smoking rooms/floorsYes
    • Number of floors8
    • Number of rooms 148
    • Room voltage240
    • Year property opened1987
    • Most recent renovation2015
    Property announcements

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Mercure Queenstown Resort from real guests

    Provided by verified guests of Agoda
    8.0
    /
    10
    Cleanliness8.3
    Facilities8.0
    Location7.8
    Room comfort and quality8.4
    Service8.3
    Value for money8.0
    High score for Queenstown
    Rating
    9+ Exceptional (74)
    8-9 Excellent (93)
    7-8 Very Good (74)
    6-7 Good (35)
    <6 Below Expectation (39)
    Time of the year
    Mar - May (80)
    Jun - Aug (75)
    Sep - Nov (67)
    Dec - Feb (93)
    All guests (432)
    All room types
    All languages

    Show reviews that mention 

    Showing 315 verified guest comments
    12345
    10.0
    Exceptional
    James from New Zealand
    Couple
    Garden View King Bed
    Stayed 1 night in March 2020

    Quarantinecation”

    Arrived in the midst of covid 19 outbreak. Resort was quiet but staff were professional friendly, and more than happy to help us in any way. Our room was upgraded as there was low vacancy so we were very happy with what we were given.

    Reviewed March 22, 2020

    See room deals

    10.0
    Exceptional
    MICHELLE from New Zealand
    Business traveler
    Garden View King Bed
    Stayed 3 nights in August 2019

    Great place to stay”

    Good location, friendly staff, clean & comfortable rooms vie nice view.

    Reviewed September 03, 2019

    See room deals

    10.0
    Exceptional
    Alaiza from New Zealand
    Family with young children
    Standard 2 Double Garden View
    Stayed 4 nights in June 2019

    Exceptional”

    Very clean and with super friendly staff! Plus, the view is spectacular!

    Reviewed June 12, 2019

    See room deals

    9.2
    Exceptional
    Kevin from Australia
    Couple
    Superior King Bed Lake View
    Stayed 1 night in November 2019

    Comfortable resort with excellent views”

    The Mercure has some of the best accommodation views in Queenstown. The restaurant glass windows are big and gorgeous (dinner was good), with a nice terrace to sit out on. The breakfast buffet included was enough but a bit basic for what we paid for. The King room with lake view was clean, spacious and comfortable. Staff were great. The outdoor pool is not heated so wasn't as inviting upon arrival. A heated outdoor pool that can be swam in year round would be a nice touch.

    Reviewed November 10, 2019

    See room deals

    10.0
    Exceptional
    Sopha from New Zealand
    Couple
    Standard Lake View
    Stayed 2 nights in January 2021

    Wake up with beautiful lake view”

    Not too far from main town just 5mins drive

    Reviewed January 21, 2021

    See room deals

    Dear Sopha, Thank you for taking the time to leave a review. It was a pleasure to have you stay with us and we are pleased you enjoyed the beautiful lake view. We look forward to your next visit. Kind Regards Tegan Martin Front Office and Reservations Manager

    Responded January 22, 2021
    Mercure Queenstown Resort
    10.0
    Exceptional
    Yeo from Malaysia
    Couple
    Garden View King Bed
    Stayed 1 night in May 2019

    Exceptional”

    Great view from the hotel. Clean room and spacious bathroom.

    Reviewed June 02, 2019

    See room deals

    9.6
    Exceptional
    lily from Australia
    Group
    Standard 2 Double Garden View
    Stayed 2 nights in July 2019

    Exceptional”

    We are happy with everything , except there is no free wifi in the room

    Reviewed August 04, 2019

    See room deals

    8.8
    Excellent
    Sophie from New Zealand
    Family with young children
    Superior 2 Queen Beds
    Stayed 1 night in February 2019

    AMAZING HOTEL WITH EXCEPTIONAL STAFF!!”

    The staff went out of the way from the time we arrived to the time of checkout, they knew we were celebrating a birthday so went out of their way to make it a special time!! What amazing views from the hotel room and facilities! Room was very clean, tidy and had all the conveniences we required! Cant wait to stay again! A huge thank you to the staff!

    Reviewed February 18, 2019

    See room deals

    9.2
    Exceptional
    Anna from Singapore
    Family with young children
    Standard 2 Double Garden View
    Stayed 4 nights in April 2019

    Exceptional”

    Great location! Walking distance (5min) to the nearest bus stop, 7mins to town center. Views are splendid!!! Staff are super nice and accommodating, provided us with a cot upon request . Breakfast selection is limited but other than that, all in all a great place to stay with family!

    Reviewed April 08, 2019

    See room deals

    10.0
    Exceptional
    Sandeep from New Zealand
    Family with young children
    Standard 2 Double Garden View
    Stayed 2 nights in February 2021

    Very happy ”

    Good to go

    Reviewed February 08, 2021

    See room deals

    9.6
    Exceptional
    Ella from Australia
    Couple
    Standard 2 Double Garden View
    Stayed 2 nights in March 2019

    Exceptional”

    Quiet, nice staff, speedy wifi, clean and comfortable

    Reviewed March 24, 2019

    See room deals

    9.2
    Exceptional
    Yve from Australia
    Family with young children
    Stayed 1 night in December 2019

    Exceptional”

    Great place, extremely friendly staff. Great food in restaurant. Hotel nice and clean and comfortable just slightly overpriced for a hotel room.

    Reviewed January 06, 2020

    See room deals

    9.2
    Exceptional
    Dong from New Zealand
    Family with young children
    Standard 2 Double Garden View
    Stayed 4 nights in July 2021

    Exceptional”

    Best place to stay very quiet and staff very nice an helpful..room very clean..

    Reviewed July 20, 2021

    See room deals

    8.8
    Excellent
    Mary from Australia
    Couple
    Garden View King Bed
    Stayed 2 nights in June 2019

    Friendly staff, nice hotel but need renovation ”

    Location is quite close to CBD but still a fair bit of walk if u have no car. hotel look very nice on the outside.. But room needs some updates. Room is spacious and nice and warm in winter. Staff are very friendly and helpful. Overall we enjoyed our stay and would recommend this hotel.

    Reviewed June 09, 2019

    See room deals

    9.2
    Exceptional
    Jap from Taiwan
    Couple
    Superior 2 Queen Beds
    Stayed 2 nights in January 2020

    Exceptional”

    The room we stayed facing the lake, the food of restaurant is excellent with a reasonable price

    Reviewed February 07, 2020

    See room deals

    9.6
    Exceptional
    Mylen from New Zealand
    Family with young children
    Standard Lake View Room with Two Queen Beds
    Stayed 4 nights in January 2022

    Exceptional”

    Our family enjoyed our stay in Mercure.

    Reviewed January 17, 2022

    See room deals

    9.2
    Exceptional
    Wattana from Thailand
    Couple
    Superior King Bed Lake View
    Stayed 1 night in July 2019

    Far from city but good view”

    Good response for staff. The room have the special view.

    Reviewed July 26, 2019

    See room deals

    8.8
    Excellent
    Ming from New Zealand
    Group
    Standard 2 Double Garden View
    Stayed 1 night in September 2018

    Wonderful stay”

    Nice room, excellent views. Good spa pool. Enjoyed the stay and would recommend to others

    Reviewed July 30, 2019

    See room deals

    8.8
    Excellent
    NATTHAMON from Thailand
    Couple
    Superior King Bed Lake View
    Stayed 2 nights in November 2019

    Excellent”

    great view ,comfy bed, clean

    Reviewed January 18, 2021

    See room deals

    Dear Natthamon, Thank you for choosing to stay at the Mercure Queenstown resort. We are pleased to hear you enjoyed the view and the room It would be a pleasure to welcome you back to the hotel in the near future. Kind Regards Tegan Martin Front Office and Reservations Manager

    Responded January 22, 2021
    Mercure Queenstown Resort
    8.0
    Excellent
    Manish from India
    Family with teens
    Superior 2 Queen Beds
    Stayed 3 nights in January 2020

    The location were excellent”

    The location and staff both excellent and that is why I can suggest this hotel , food options are very limited in hotel but that can go pass as mostly guest can eat outside , the only thing they must to do is increase the service level in bar n must change the sofa as it’s too old now ,

    Reviewed February 06, 2020

    See room deals

    12345
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