![Swimming pool [outdoor], Mercure Queenstown Resort in Queenstown](http://pix10.agoda.net/hotelImages/6853/0/126f03e684bbf5e68a8f7de3d15b41ba.jpg?ca=0&ce=1&s=1024x768 "Swimming pool [outdoor], Mercure Queenstown Resort in Queenstown")
Mercure Queenstown Resort
Sainsbury Road, Fernhill, Queenstown, New Zealand, 9197 - See map
In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Fernhill part of Queenstown, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Queenstown Gardens. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.
Highlights
ALLSAFE
Your Health and Safety are our Absolute Priority
Facilities
Car park
Shuttle service
Free Wi-Fi in all rooms!
Bicycles
Check-in/out [express]
Your dates are popular among travelersUsers are booking a place in Queenstown every 14 minutes on Agoda.com
![Golf course [on-site]](http://pix10.agoda.net/hotelImages/21677923/0/da8cc0fe0a670f4bd34b3fa9a368f29a.jpg?ca=25&ce=0&s=98x98&ar=1x1)
![Golf course [on-site]](http://pix10.agoda.net/hotelImages/21677923/0/a1821ecb43c9578413312a899e51e51c.jpg?ca=17&ce=1&s=98x98&ar=1x1)
Nice hotel just out of the city”
We liked this hotel because it is outside of the city and allowed us to park our rented car. There is a public transport nearby, but we didn't try that. The hotel has many facilities and we made use of the gym, spa and pool. We sat in the lounge for a drink. Our room was on the ground floor but away from the busy traffic.
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Awesome location ”
Excellent hotel - perfect location, excellent service and clean rooms!
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Good & quiet location! Lake view!!”
There's a certain distance from the Queenstown wharf to the hotel, therefore, the room is quieter as lesser cars & tourists. We chose a lake-view room during our stay, the view is stunning! The bed is big & comfortable too! Drawback:- 1. The window of the room cannot be fully opened, so you might not able to take the lake view photo unless u tilt your mobile phone. 2. Microwave is not provided so you might need to seek help from the receptionist for reheating the food.
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Quarantinecation”
Arrived in the midst of covid 19 outbreak. Resort was quiet but staff were professional friendly, and more than happy to help us in any way. Our room was upgraded as there was low vacancy so we were very happy with what we were given.
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Amazing View - Dated”
The view from the room was outstanding. The staff were excellent. However the shower was a disappointment as was the small dinner menu. the place is becoming dated and in need of a refresh.
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Wake up with beautiful lake view”
Not too far from main town just 5mins drive
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Dear Sopha, Thank you for taking the time to leave a review. It was a pleasure to have you stay with us and we are pleased you enjoyed the beautiful lake view. We look forward to your next visit. Kind Regards Tegan Martin Front Office and Reservations Manager
Very happy ”
Good to go
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Beautiful lake view”
The view from room was absolutely gorgeous! It was so relaxing whenever we were in the room. I was disappointed at the checkin as they failed to advise us that they only had a room with one queen bed available instead of the 2 beds as booked. We had settled for an additional single bed which I felt we didnt have a choice. They could have compensated for this better. The amenities was sufficient but the pool and spa wasn't kept that clean. The breakfast was sufficient, nothing special but again, the view makes up for it. The staff at the desk when we checked out wasnt approachable.
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Exceptional”
Great place, extremely friendly staff. Great food in restaurant. Hotel nice and clean and comfortable just slightly overpriced for a hotel room.
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Exceptional”
Best place to stay very quiet and staff very nice an helpful..room very clean..
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Good value”
Stayed here for the night wish we stayed longer beautiful view nice pool good sized standard room staff were great with good customer service would definately come back
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Exceptional”
Our family enjoyed our stay in Mercure.
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Fantastic location. ”
The location and views were awesome. The buildings and facilities were great. The staff however were less than expected. Didn't feel welcomed, bare minimum of contact and nothing was explained to us. It basically comes down to shortage of good quality people with proper customer service experience and training. Hotels in Queenstown are literally just employing any willing to do the job. It's a shame because the place is top notch. My kids and I enjoyed the pool facilities and had a great time despite the staff.
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Exceptional”
The room we stayed facing the lake, the food of restaurant is excellent with a reasonable price
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Excellent”
great view ,comfy bed, clean
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Dear Natthamon, Thank you for choosing to stay at the Mercure Queenstown resort. We are pleased to hear you enjoyed the view and the room It would be a pleasure to welcome you back to the hotel in the near future. Kind Regards Tegan Martin Front Office and Reservations Manager
The location were excellent”
The location and staff both excellent and that is why I can suggest this hotel , food options are very limited in hotel but that can go pass as mostly guest can eat outside , the only thing they must to do is increase the service level in bar n must change the sofa as it’s too old now ,
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Lacking Staff”
We have stayed at the Mercure previously and were very happy with everything about our stay. On this occasion however we were not so impressed. The room we were given had a disabled access bathroom which flooded entirely when you Turned the shower on. We were also disappointed that the kitchen was closed on Sunday evening and on both nights of our stay the bar closed early. The hotel was clean, the bed was comfortable and other that the bathroom the room was nice. Seems like the main thing they need to rectify is the staffing shortages… or make it clear to customers booking their stay that the services expected from a hotel will be limited.
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Very good”
The hotel was nice but in need of the grounds being kept up. We really feel sad that Covid has hit them so hard. We could hear people up and down the hallways. When people ran showers we could also hear the system running. The staff are absolutely brilliant. The staff get a 10 out of 10 thanks team!
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Breakfast ”
For the breakfast all so salty
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Good hotel with nice lake view ”
Everything was fine. Except for one staff which I found to be aloof. When we walked in she was talking to another staff, could see us standing and waiting but not acknowledging our arrival. Didn’t seem helpful at all . Another much friendlier staff came to help us. The first lady casually asked if we were together, I said yes together but separate booking. She went back to fiddling with her computer. She probably realized I was trying to get her name she said I’m just restarting my computer so I can’t help you. But moments later another group walked in she was able to serve them right away. I don’t usually like leaving reviews but I think this deserves my 2 cents. Very unprofessional, shouldn’t be at front desk. Should be behind the scene where she doesn’t get to peeve guests off.
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