Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel
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1 Queen Bed Superior Mercure Serpong Alam Sutera Hotel
1 Queen Bed Superior
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Interior view Mercure Serpong Alam Sutera Hotel
Interior view
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Interior view Mercure Serpong Alam Sutera Hotel
Interior view
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Swimming pool Mercure Serpong Alam Sutera Hotel
Swimming pool
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Location
Excellent
8.6
See all 32 photos Mercure Serpong Alam Sutera Hotel
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Mercure Serpong Alam Sutera Hotel

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Excellent
From 728 reviewsSee what guests said
8.2
Recommended by 94% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

Room choices
8.3
Excellent
Room comfort & quality
1 Queen Bed Superior
1 Queen Bed Superior
...
  • City view
  • 26 m²/280 ft²
  • 1 queen bed
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Superior Twin Room
Superior Twin Room
...
  • City view
  • 26 m²/280 ft²
  • 2 single beds
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Privilege Double Room
Privilege Double Room
...
  • No view
  • 32 m²/344 ft²
  • 1 queen bed
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Privilege Twin Room
Privilege Twin Room
...
  • No view
  • 32 m²/344 ft²
  • 2 single beds
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More about Mercure Serpong Alam Sutera Hotel

More about Mercure Serpong Alam Sutera Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (728)Booking.com Reviews (310)
8.2
Excellent
Read reviews from:
Cleanliness8.4
Facilities8.1
Location8.6
Room comfort and quality8.3
Service8.3
Value for money8.0
Provided by verified guests of Agoda
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1 Queen Bed Superior
Superior Twin Room
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Showing 530 verified guest comments
12345
7.6
Gin from Malaysia
Business traveler
1 Queen Bed Superior
Stayed 2 nights in May 2018
Satisfactory”
Have been staying here for several times
Reviewed May 21, 2018
9.6
Muhammad from Singapore
Solo traveler
Superior Twin Room
Stayed 4 nights in May 2018
A very nice hotel!”
Mercure Serpong is an excellent hotel! Room is comfy and the TV has a variety of channels from local to international. The breakfast spread is tasty and there's a variety to look out for. Staff are very friendly! Situated next to Living world mall and a hospital. There are many good food around the hotel area as well! Will definitely come again!
Reviewed May 19, 2018
10.0
STEVEN from Indonesia
Couple
Superior Twin Room
Stayed 1 night in May 2018
Very Good Hotel”
Stay for one night, basic ammenities such as hair dryer, toileteries included. Free bottled water and soft drinks. Room very clean and good lighting. Breakfast super delicious. Location next to shopping mall which provide plenty of food options. Definitely will go back here.
Reviewed May 11, 2018
Dear Steven, It was our great pleasure to have you staying with Mercure Serpong Alam Sutera and we thank you for your confidence in our services and we highly appreciate your time to share your experience with us. Your review has been forward to all our hotel Team, what a great reward! All the Team here is waiting for your next stay in the near future. Our Best Regards, Cyril Mas General Manager
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Mercure Serpong Alam Sutera Hotel
8.0
Kurjanto from Singapore
Business traveler
Superior Twin Room
Stayed 1 night in May 2018
Good location with a mall across the road ”
Wound come again if I am staying at Alam Sutera. It's is international standard and in centre of city .
Reviewed May 08, 2018
8.8
Poh from Malaysia
Business traveler
Superior Twin Room
Stayed 2 nights in March 2018
Renovation needed”
Room renovation needed as is pretty old and wore off. Location was good with reasonable room rate.
Reviewed April 22, 2018
8.0
Richard from Singapore
Business traveler
Privilege Double Room
Stayed 4 nights in January 2018
Comfortable and Professional”
Enjoy staying at this hotel when working in Karawaci and avoid the Aryadutta. Only challenge with Mecrure is it is so often fully booked out. If you want a comfortable stay, friendly staff, great facilities and close to shopping and dining, make sure to book early at Mecrure.
Reviewed April 10, 2018
Dear Richard, Many thanks for that amazing review. It’s great to see that you had such a nice time at Mercure Serpong Alam Sutera. We look forward to welcoming you at our hotel in the near future. Our Best Regards, Cyril Mas General Manager
Responded April 13, 2018
Mercure Serpong Alam Sutera Hotel
8.4
Lui from Singapore
Solo traveler
1 Queen Bed Superior
Stayed 2 nights in April 2018
Excellent”
Hotel is new and beside living world shopping mall just across the road 5 minutes walk. Will stay again next time.
Reviewed April 08, 2018
Dear Lui, All of us at Mercure Serpong Alam Sutera would like to offer our sincere thanks for your delightful review. And we all here always waiting for your next visit to make your stay fantastic as always. Our Best Regards, Cyril Mas General Manager
Responded April 12, 2018
Mercure Serpong Alam Sutera Hotel
8.4
Cindy from Indonesia
Family with teens
1 Queen Bed Superior
Stayed 2 nights in March 2018
Location is superb , walking distance to Living World Mall, so many restaurants nearby”
Comfy bed, WiFi is pretty good
Reviewed April 07, 2018
Dear Cindy, Thank you very much for your positive review. Your comments are very important for us as they allow us to maintain the high standards of quality, service and comfort for all guest. We are looking forward to have the pleasure of welcoming you again on your next visit to Tangerang. Our Best Regards, Cyril Mas General Manager
Responded April 10, 2018
Mercure Serpong Alam Sutera Hotel
8.0
Lin from Malaysia
Business traveler
1 Queen Bed Superior
Stayed 1 night in March 2018
nice hotel”
nice hotel good location ...
Reviewed March 29, 2018
Dear Lin, Many thanks for that amazing review. It’s great to see that you had such a nice time at Mercure Serpong Alam Sutera. We look forward to welcoming you at our hotel in the near future. Our Best Regards, Cyril Mas General Manager
Responded April 02, 2018
Mercure Serpong Alam Sutera Hotel
6.0
Budiawan from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in March 2018
👍^_^600D^_^👍 to stay”
Just stay one night, clean, comfort but the room is small.
Reviewed March 29, 2018
Dear Budiawan, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here is waiting for you to come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager
Responded April 02, 2018
Mercure Serpong Alam Sutera Hotel
8.4
Rio from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in March 2018
Clean, strategic place and hospitality”
Had a lil bit issue when check in. They gave different room type from what i've paid. But they gave solution by adding free extrabed to us. Thanks for that. Other than that, everything was fine. Clean room, good breakfast and strategic place where you can find many restaurants around the hotel. Recommended!
Reviewed March 19, 2018
Dear Rio, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. However, please accept our sincerest apologies in regards wrong room type that it was not supposed to be happened. we will brief again our Team for improvement in the future. Thank you very much and all the Team here is waiting for you to come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager
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Mercure Serpong Alam Sutera Hotel
8.4
latifa from Indonesia
Couple
1 Queen Bed Superior
Stayed 1 night in February 2018
Breakfast need more attention”
wish the breakfast meal will be much much better
Reviewed February 24, 2018
Dear Latifa, Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Our Best Regards, Cyril Mas General Manager
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Mercure Serpong Alam Sutera Hotel
8.0
Jeffry from Indonesia
Couple
Superior Twin Room
Stayed 1 night in February 2018
relaxation day”
breakfast was wonderful. the hotel location near shopping mall and restaurants area. the room is nice and spacy.
Reviewed February 23, 2018
Dear Jeffry, Thank you so much to takes your time to give us review concerning your recent stay. we are so happy that you found our location was met with your expectation. your kind words definitelly will share with all the Team here, which I believe it will motivate them to keep up the good work. Thank you and see you soon. Our Best Regards, Cyril Mas General Manager
Responded February 28, 2018
Mercure Serpong Alam Sutera Hotel
9.2
Fitriyani from Indonesia
Couple
1 Queen Bed Superior
Stayed 1 night in February 2018
good hotel, but expensive”
good and clean hotel
Reviewed February 23, 2018
Dear Fitriyani, Thank you so much for review us concerning your recent stay. glad to know that you felt satiesfied with cleanliness of our Hotel. in regards the price of our room, we already compare with the others competitors and we guarantee our staff deliver the best services offer to our valued guest. Thank you so much, all the Team here waiting for your next stay. Our Best Regards, Cyril Mas General Manager
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Mercure Serpong Alam Sutera Hotel
7.6
Michael from Indonesia
Solo traveler
1 Queen Bed Superior
Stayed 3 nights in February 2018
Very good”
Dull. Satisfactory. Breakfast was cold and dry. Room service however was good
Reviewed February 15, 2018
Dear Michael, Thank you for your review and thank you for choosing Mercure Serpong Alam Sutera for your stay. we are so happy that you felt convenience during your recent stay. However, we do apologies regarding our Breakfast experince, we have share directly to our Executive chef for improvement. Thank you an see you soon. Our Best Regards, Cyril Mas General Manager
Responded February 28, 2018
Mercure Serpong Alam Sutera Hotel
8.0
Joseph from Singapore
Business traveler
1 Queen Bed Superior
Stayed 4 nights in January 2018
Nice clean room and hospitable staff”
Nice clean room and hospitable staff. Great food choices within walking distances
Reviewed January 29, 2018
Dear Joseph, Warmest greeting from Mercure Serpong Alam Sutera We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Our Best Regards, Cyril Mas General Manager
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Mercure Serpong Alam Sutera Hotel
6.0
Fiona from Singapore
Business traveler
Superior Twin Room
Stayed 1 night in January 2018
Breakfast was not excellent”
Dim room light.
Reviewed January 25, 2018
Dear Ms. Fiona, Warmest Greeting from Mercure Serpong Alam Sutera Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Our Best Regards, Cyril Mas General Manager
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Mercure Serpong Alam Sutera Hotel
10.0
MUHDI from Indonesia
Couple
1 Queen Bed Superior
Stayed 1 night in January 2018
Formidable”
Everything in this hotel is excellent. The room is decored with modern minimalist following the new design creatures which comfortable in view. The staff were so hospitable. The bed made me fresh when wake up. The food were so tasty flavour. In the term of proce this hotel is formidable
Reviewed January 14, 2018
Dear Mr. Muhdi, Warmest Greeting from Mercure Serpong Alam Sutera Thank you for your review and thank you for choosing Mercure Serpong Alam Sutera for your stay. we are so happy that you felt convenience during your recent stay. we are doing our very best to offer to all our guests the best service possible. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager
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Mercure Serpong Alam Sutera Hotel
10.0
AHMAD from Indonesia
Couple
Superior Twin Room
Stayed 1 night in June 2017
nice”
nice hotel and the best in alam sutera
Reviewed December 27, 2017
Dear Mr. Ahmad, Warmest Greeting from Mercure Serpong Alam Sutera Thank you so much for your excellent review and rating us. we are so happy that our location convenience for you. all the Team here waiting for your next stay. Our Best Regards, Cyril Mas General Manager
Responded December 31, 2017
Mercure Serpong Alam Sutera Hotel
10.0
AHMAD from Indonesia
Couple
Superior Twin Room
Stayed 1 night in June 2017
nice and recommended place”
good hotel for just vacation on the weekend outside Jakarta , to feel different ambience and better vibe rather the crowd of the city.
Reviewed December 27, 2017
Dear Mr. Ahmad, Warmest Greeting from Mercure Serpong Alam Sutera Thanks a lot for your review. In Tangerang you indeed must find an hotel convenience with your location, we do also provide rent bycycle for cycling around Alam Sutera. that you may enjoy for your upcoming stay. Our Best Regards, Cyril Mas General Manager
Responded December 31, 2017
Mercure Serpong Alam Sutera Hotel
12345
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