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Mercure Singapore Bugis (SG Clean Certified)
Mercure Singapore Bugis (SG Clean Certified)
Mercure Singapore Bugis (SG Clean Certified)
Mercure Singapore Bugis (SG Clean Certified)
Mercure Singapore Bugis (SG Clean Certified)
Mercure Singapore Bugis (SG Clean Certified)
Mercure Singapore Bugis (SG Clean Certified)

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8.2

Excellent

2,488 reviews

2,488 reviews

Housekeeping75
Shops26
View11

Nice place to stay!

Ivanna
- Nov 2, 2020
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Carrie K. Atelier

70 m

Hsinghai Art Association

70 m

Yishion

100 m

Pool Fusion

100 m

National Design Centre

110 m

Popular landmarks
Singapore Flyer

1.6 km

Orchard Road

1.7 km

Sands Skypark Observation Deck

1.8 km

Chinatown

2.2 km

Gardens By The Bay East

2.3 km

Closest landmarks
Queen Street Car Park

60 m

The league gym

100 m

Cue Guru

140 m

St Joseph's Church

150 m

Adidas

160 m

Mercure Singapore Bugis (SG Clean Certified)

122 Middle Road 188973, Bugis, Singapore, Singapore, 188973 - See map

In addition to the standard of SG Clean, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Bugis, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

270 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

SG Clean

SG Clean denotes businesses that adhere to high standards of public hygiene.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money7.8
Distance to city center1.18km
Location rating9.0
Nearest airportSeletar Airport (XSP)
Distance to airport13.0 km

Rooms available at Mercure Singapore Bugis (SG Clean Certified)

Executive Loft
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Signature Loft
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Signature Twin Room
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Signature Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior King Room
...
  • Room size: 22 m²/237 ft²
  • 1 king bed
Enter dates to see prices
Double Standard
...
  • Room size: 16 m²/172 ft²
Enter dates to see prices
Superior Room
...
  • Room size: 22 m²/237 ft²
  • 1 king bed
Enter dates to see prices
Signature Twin Room
...
  • Room size: 16 m²/172 ft²
Enter dates to see prices
Other
...
  • Room size: 15 m²/161 ft²
Enter dates to see prices
Standard Room
...
  • Shower
Enter dates to see prices

Frequently asked questions

Does Mercure Singapore Bugis (SG Clean Certified) have a hot tub?

A hot tub is one of the facilities available at Mercure Singapore Bugis (SG Clean Certified).

What time is check-in and check-out at Mercure Singapore Bugis (SG Clean Certified)?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Singapore Bugis (SG Clean Certified)?

Mercure Singapore Bugis (SG Clean Certified) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercure Singapore Bugis (SG Clean Certified) has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Singapore Bugis (SG Clean Certified)?

Start your mornings right, with the continental and buffet breakfast options offered at Mercure Singapore Bugis (SG Clean Certified). Western breakfast is available for guests. There's an additional charge of 25 SGD for adults and 24 SGD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Singapore Bugis (SG Clean Certified)?

Mercure Singapore Bugis (SG Clean Certified) features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Mercure Singapore Bugis (SG Clean Certified)?

Large events and gatherings such as weddings, private events and engagements can be hosted at Mercure Singapore Bugis (SG Clean Certified). Small or intimate events like birthday parties can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Mercure Singapore Bugis (SG Clean Certified)?

On-site venues and convenient event services make Mercure Singapore Bugis (SG Clean Certified) an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 120 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Mercure Singapore Bugis (SG Clean Certified)?

Mercure Singapore Bugis (SG Clean Certified) does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Mercure Singapore Bugis (SG Clean Certified)?

Bugis Junction is the closest train, metro, or bus station, about 250 m away from Mercure Singapore Bugis (SG Clean Certified).

What restaurants are nearby Mercure Singapore Bugis (SG Clean Certified)?

Mercure Singapore Bugis (SG Clean Certified) is located in Bugis, famous for good restaurants such as New Rong Liang Ge Cantonese Roast Duck, Captain K Seafood Tower and Bonchon Chicken.

What popular shopping places are close to Mercure Singapore Bugis (SG Clean Certified)?

Located in the Bugis area, Mercure Singapore Bugis (SG Clean Certified) is close to great shopping choices like Carrie K. Atelier, New2U Thrift Shop and Singapore Souvenir Centre.

What are popular attractions near Mercure Singapore Bugis (SG Clean Certified)?

Guests at Mercure Singapore Bugis (SG Clean Certified) can easily visit Arab Street, Sultan Mosque and Haji Lane located in the Bugis area.

What popular natural sightseeing spots are close to Mercure Singapore Bugis (SG Clean Certified)?

Mercure Singapore Bugis (SG Clean Certified) is located in the Bugis area, which is famous for natural sightseeing destinations such as Yellow Rain Tree (Samanea saman ‘Yellow’), Angsana and Teak.

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Explore the neighborhood

What people love about Mercure Singapore Bugis (SG Clean Certified)

  • 9.6

    Exceptional

    "Nice place to stay!"

    Ivanna

    |

    November 2, 2020

  • 9.2

    Exceptional

    "I gotta say, it’s such a great room."

    Darlene

    |

    March 5, 2020

  • 9.2

    Exceptional
    Cleanliness

    "It’s clean and for singapore standards, it’s BIG."

    Darlene

    |

    March 5, 2020

Overall rating:

8.2

Excellent
2,488 reviews
Cleanliness
8.5
Facilities
7.8
Location
9.0
Read all reviews >
What travelers say they love:
Hotel room was clean & the staffs are very friendly as well.
angelina from Singapore
Couple
More about Mercure Singapore Bugis (SG Clean Certified)

More about Mercure Singapore Bugis (SG Clean Certified)

Mercure Singapore Bugis (SG Clean Certified)

You'll love the exceptional convenience during your stay at Mercure Singapore Bugis (SG Clean Certified), located right in the heart of the city center, with an easy access to everything in Singapore.
Take advantage of a wealth of unrivaled services and amenities at Mercure Singapore Bugis (SG Clean Certified). Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Singapore can be assisted with taxi and car hire services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundromat, dry cleaning service and laundry service offered at Mercure Singapore Bugis (SG Clean Certified).
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Mercure Singapore Bugis (SG Clean Certified). The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. Some rooms have cable TV to keep guests entertained. You may be assured to know that bottled water, a coffee or tea maker and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Mercure Singapore Bugis (SG Clean Certified), where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Throughout the day, you can enjoy the activities offered at Mercure Singapore Bugis (SG Clean Certified). Warm up at the end of the day with a visit to the hot tub. The many offerings at Mercure Singapore Bugis (SG Clean Certified) ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


Around the property

With its convenient location, the hotel offers easy access to all Singapore has to offer. Tourists travel from around the world to see Singapore Flyer, which is an easy visit just 1.5 km away. You're sure to want to visit Sands Skypark Observation Deck located 1.8 km away, among the most sought-after photographs for anyone visiting Singapore.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Housekeeping

64 mentions

Food & Dining

23 mentions

Swimming Pool

19 mentions

Breakfast

18 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • Indonesian
  • Korean
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Pool with view
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Continental
Restaurants on site

ROYALE

  • Cuisine: International
  • Menu: Buffet, A-la-carte

SONG GARDEN

  • Cuisine: Chinese
  • Menu: Buffet
Location
122 Middle Road 188973, Bugis, Singapore, Singapore, 188973
Excellent
Location

9

Airports

  • Seletar Airport (XSP)
    13.0 km 21 min drive
  • Singapore Changi Airport (SIN)
    17.0 km 19 min drive

Public transportation

  • Bugis Junction
    260 m
  • Bugis MRT Station
    330 m 6 min walk

Hospital or clinic

  • Renxin Traditional Chinese Medicine
    220 m

Shopping

  • Orchard Road
    1.7 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Singapore Flyer
    1.6 km
  • Orchard Road
    1.7 km
  • Sands Skypark Observation Deck
    1.8 km
  • Chinatown
    2.2 km
  • Gardens By The Bay East
    2.3 km
  • Cloud Forest
    2.3 km
  • Singapore Botanic Gardens
    4.4 km
  • National Orchid Garden
    4.5 km
  • Night Safari
    13.4 km
  • Singapore Zoo
    13.4 km

Nearby landmarks

  • Queen Street Car Park
    60 m
  • Carrie K. Atelier
    70 m
  • Hsinghai Art Association
    70 m
  • The league gym
    100 m
  • Yishion
    100 m
  • Pool Fusion
    100 m
  • National Design Centre
    110 m
  • Sri Krishnan Temple
    120 m
  • Mingfan fruit trading
    130 m
  • Bershka
    140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center1.18km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)25 SGD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 395
  • Year property opened2016
  • Most recent renovation2016
Property announcements

The safety and wellbeing of our guests is our highest priority. Mercure Singapore Bugis has increased our protocols in line with the guidelines issued by Singapore's Ministry of Health for the period of April 7, 2020 to June 1, 2020 (both dates inclusive). Our current in-house guests may remain in the hotel (for essential stays) until their check-out date. However, use of recreational facilities will be suspended during this period. This property can accept bookings from Singaporeans & Permanent Residents with legitimate reasons, essential workers and foreigners who are affected by travel restrictions. Property may request for supporting documents from guest to validate identity, travel itinerary and/or other relevant information. We will accept guest reservations from June 2, 2020. Please understand that this may change based on future guidance received from the Singapore government.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Singapore Bugis (SG Clean Certified) from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.5
Facilities7.8
Location9.0
Service8.3
Value for money7.8
High score for Singapore
Rating
9+ Exceptional (191)
8-9 Excellent (105)
7-8 Very Good (153)
6-7 Good (58)
<6 Below Expectation (58)
Time of the year
Mar - May (111)
Jun - Aug (158)
Sep - Nov (128)
Dec - Feb (168)
All guests (1,611)
All room types
All languages

Show reviews that mention 

Showing 565 verified guest comments
12345
9.6
Exceptional
Theresa from United States
Business traveler
Signature Loft
Stayed 14 nights in February 2017

Great hotel in a great area”

You couldn't ask for a more convenient location, with Bugis MRT just a short walk away. There are nice malls nearby as well as Bugis Street, for more flea market-type shopping. There's a nice hawker center nearby as well. I stayed in a loft room, which was fun, but a bit difficult to get down the stairs with creaky knees first thing in the morning. The shower stall was just a bit too small too. I ended up shaving my legs in the sink because there was just not enough room to bend over in the shower stall. Towels and toiletries were nice. Everything was clean and free of mold. The hotel even provided a smart phone (which I didn't use since I have a Singapore phone). Breakfast was pretty good, though the chicken chipolata was very disappointing. I ended up eating away from the hotel whenever my work schedule allowed it. Lots of nice lounging areas all over the hotel. The pool looked nice though I didn't bring my swimsuit this trip. I do recommend the Mercure.

Reviewed May 11, 2017

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9.6
Exceptional
Adrian from Singapore
Couple
Executive Loft
Stayed 1 night in November 2016

Excellent customer service”

I had an excellent time in Mercure Singapore Bugis between 6 - 7 November 2016. The executive loft was clean and well designed, which my girlfriend and I had enjoyed very much. What made my stay even more memorable was that our stay came with privilege lounge access, and we were rendered with excellent service by Mercure's staff. Lastly, the morning breakfast buffet is excellent.

Reviewed November 10, 2016

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Dear Adrian, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Peter Chua Director of Operations

Responded January 23, 2020
Mercure Singapore Bugis (SG Clean Certified)
8.0
Excellent
Kenny
Business traveler
Signature Room
Stayed 3 nights in January 2020

Very good”

Mercure Singapore Bugis is a satisfaction hotel for it class, if you're a solo business traveller. The hotel location is quite convenience, just opposite to Bugis Shopping Centre and Bugis Junction is just a walk thru the shopping centre, as well as Bugis MRT. The room is quite reasonable size for Singapore standard. The hotel lobby is another satisfied point, it has a very welcoming and pleasant scent as you walk in, not like other hotel in Singapore has a bad odor in the lobby area. However, would not shy of it recommendation and would definite like to come back to Mercure Singapore Bugis when the next Singapore trip.

Reviewed January 12, 2020

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Dear Kenny, Thank you for your review. I am sorry your stay was not up to your expectations. I will review this with my management team and see where we can improve. We hope we can welcome you back so we can show you that this experience was a one off. Regards, Philip Wong General Manager

Responded January 15, 2020
Mercure Singapore Bugis (SG Clean Certified)
9.2
Exceptional
Benedict from Singapore
Couple
Signature Loft
Stayed 1 night in June 2016

Little gem waiting to shine”

Disclaimer - During my stay, the higher floors, swimming pool and jacuzzi were not available, and the carpark was undergoing paint works as well, hence, my review of the facilities were based more on the room amenities instead. Having been away from Singapore for awhile, decided to book a weekend away from the hustle and bustle of the city to relax and unexpectedly came across Mecure Bugis which was due to open just after my arrival. Check in was a breeze and the counter staff (Mr Jay) was friendly and ever accommodating; done in less than 3 mins. I had booked the loft and was eager to compare it with another establishment which is popularly known for this set-up, and I am happy to report, I honestly preferred Mercure's loft. My review will be done as a comparison between the two. You step into an immediately wider walkway in Mercure's loft, neatly arranged amenities, tall windows which let in ample light, and high ceiling as you would expect of a loft layout. Everything was in a tidy and organised manner, and the sofa rolls out into a bed to laze about on the lower level. The shower and potty are located next to each other while the basin is opposite them. Moving upstairs, the bed was nice and soft that your body would sink into, with comfortable fluffy pillows to get a good night's sleep, there is another TV upstairs as well. Reading lights are installed should you be one of those needing an escape by delving into a good book before a night's rest. Overall, I'd say that it is a value for money stay, considering that everything is brand new, smells fresh and the location is good for foods, shopping or even travelling into town(Bugis MRT is 1 stop from City Hall to drop off and transit to Orchard). Thumbs up!

Reviewed June 06, 2016

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Dear Benedict, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Peter Chua Director of Operations

Responded January 23, 2020
Mercure Singapore Bugis (SG Clean Certified)
9.6
Exceptional
HayMin from Malaysia
Business traveler
Signature Twin Room
Stayed 4 nights in September 2018

Friendly cust. service with great support in giving suggestion when we extending our stay”

1. Twin bed room (bed frame) - insufficient walk space for a size twin bed room for 2 people. Hence, my both left and right legs now injured due hitting the sharpe corner of the bed frame. 2. Toiletries Supply I am frequent business traveler to Singapore every 2 weeks. Have been staying different hotel in the area Bugis. Some hotel grade star compare to Hotel Mercure can be lower but provides fantastic service with good toiletries as compare.

Reviewed September 22, 2018

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Dear HayMin, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

Responded September 24, 2018
Mercure Singapore Bugis (SG Clean Certified)
9.2
Exceptional
Lily
Couple
Signature Loft
Stayed 2 nights in August 2018

Exceptional”

We enjoyed the loft room a lot, inside the room bottled water and clean towels are provided. The rooftop garden has a very chill and relaxing ambiance, the pool is great too with Jacuzzi, yet it is preferred to have warmer water. There is a big mall and some hawkers centre located adjacent to the hotel, with Bencoolen and Bugis station within walking distance. One of our favourite restaurants Ya Kun is also located within a few minutes walk. We also enjoyed our time visiting the National Design Centre opposite the hotel, and we could quickly get back to rest after leaving the Centre at 11pm. We left our room at noon the second day, and there was no cleaning service provided on that day even though we turned off the do not disturb button. Except that, we really enjoyed our time in Mercure.

Reviewed August 25, 2018

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Dear Lily, Thank you for your great review! We are very happy to read that you really enjoyed your stay. We hope to welcome you back again in the future. Regards, Philip Wong General Manager

Responded August 27, 2018
Mercure Singapore Bugis (SG Clean Certified)
9.2
Exceptional
Darlene from Philippines
Couple
Signature Room
Stayed 4 nights in February 2020

BEST BUGIS HOTEL”

We booked for this hotel for 4 nights. We were celebrating our anniversary and had cake sent to us. Chloe, the receptionist bumped us to a loft type room. I gotta say, it’s such a great room. It’s clean and for singapore standards, it’s BIG. It’s all very exciting. They also refill toothbrush, shampoo, towels, linens daily. They have water available. Also note that they only service once per day. I wanted to request a clean up in the restroom (for trash—they only had one in the room) but this old man said they only said I can’t request that and we were trying to say it’s fine, but he continued to berate us. There was some complication with the breakfast and they let us have a free breakfast for that day. They also have great selection!!! It’s very strategic and close to Bugis+ and Bugis Junction. All in all, it was was amazing!

Reviewed March 05, 2020

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Dear Darlene, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

Responded March 09, 2020
Mercure Singapore Bugis (SG Clean Certified)
10.0
Exceptional
Eric from United States
Business traveler
Signature Room
Stayed 3 nights in June 2018

Favorite hotel in SG”

My favorite go to hotel when here on business or pleasure. Fairly affordable. Away from the craziness or ridiculous hotel costs on Orchard road. Right in the heart of Bugis with Bugis Junction, Bugis+ and Bugis Street as well as Bugis MRT all within minutes walk. One stop from Rochor and two to Little India. Great lobby that smells wonderful and will leave you wanting more hotels to smell this nice. Hotel room is small and clean, but manageable. Internet is fast and reliable. Breakfast is good if it’s in your budget. A note about this time specifically: housekeeping did a spectacularly bad job on two of our nights we stayed here this time. Took dirty towels but didn’t leave clean, and the second time they just forgot to clean it altogether. If the housekeeping gets better like it was last year then we will return. If the housekeeping gets worse then we may have to look for other options.

Reviewed July 09, 2018

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Dear Eric, Thank you for your review and I am glad that we are your favorite hotel in Singapore. However, I am very disappointed to receive the feedback regarding our housekeeping. I am sorry your stay was not up to your expectations. I will review this with my management team and see where we can improve. We hope we can welcome you back so we can show you that this experience was a one off. Regards, Philip Wong General Manager

Responded July 11, 2018
Mercure Singapore Bugis (SG Clean Certified)
8.8
Excellent
Ritchie from United Kingdom
Group
Signature Twin Room
Stayed 5 nights in November 2017

Really enjoyed my stay.”

My friend and I stayed here on a recent visit for 5 days, I really enjoyed my stay. The room was tiny but that is to be expected, and everyday it was cleaned to a high standard, the cleanliness is important when the room is so small. the only thing I didn't like was the toilet, its surrounded by frosted glass, which isn't great for privacy. the staff were terrific (apart from one bellboy asking for a tip when we left, we would always tip regardless, but I didn't like being asked) The open rooftop is great fora king in views, and I found the location to be excellent, me and my friend would always walk back to the hotel, the walk from Marina bay, china town and other locations are lovely, especially because Singapore is so clean. Just to add, we also stayed at Marina Bay Sands on this trip, and the Mercure is much better value for money.

Reviewed January 04, 2018

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Dear Ritchie, Thank you for your feedback. We appreciate your comments and glad you chose our hotel when staying in Singapore. We noted your comments about the room allocated to you. We do have other traditional room styles that we will be happy to discuss further with you should you choose to stay with us again next time. I did also note that you thought our staff were friendly. Thank you and I will share this with the team. Thank you again and see you soon. Regards, Rhys Challenger General Manager

Responded January 15, 2018
Mercure Singapore Bugis (SG Clean Certified)
10.0
Exceptional
Junwei from Singapore
Family with teens
Signature Room
Stayed 5 nights in March 2019

Great Hotel near Bugis+ Shopping Mall and Many Other Places of Interest in SG”

This hotel is very near Bugis+ Shopping Mall (5 min walk), Bugis MRT (10 min walk) and many other places of Interest in SG (Kwan Yin Temple, Bugis Street and etc.). The hotel room is also very clean and well maintained. Service Staff are also very friendly.

Reviewed March 20, 2019

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Dear Junwei, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

Responded March 22, 2019
Mercure Singapore Bugis (SG Clean Certified)
9.6
Exceptional
dana from Taiwan
Couple
Signature Loft
Stayed 4 nights in May 2018

Great location with good service!”

had a good vacation staying at the Mercure Bugis, its excellent location close by the malls and food courts, the staff were friendly as well. Was upgraded to the Privilege floor and room offers Nespresso coffee which was a great touch of amenity. A small suggestion on the hairdryer, the fan noise is quite loud and not easy to use. Also the TV remote control is a bit dirty. I will recommend this hotel to others and would definitely choose to stay here again.

Reviewed May 22, 2018

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Dear dana, Thank you for your review of your recent stay with us. We love to read positive comments which encourages the team. Thank you again and see you one day soon. Regards, Philip Wong General Manager

Responded May 24, 2018
Mercure Singapore Bugis (SG Clean Certified)
10.0
Exceptional
Willo from United States
Business traveler
Signature Twin Room
Stayed 4 nights in May 2017

Love this creative hotel! ”

I absolutely loved my stay at the Mercure. I wish I could have stayed longer! The artwork throughout is so inspiring, and overall the hotel has such a great vibe. The staff was fantastic, and the room was clean and cozy... just right for my short stay. I would definitely stay here again on my next trip to Singapore!

Reviewed May 11, 2017

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7.6
Very good
Kartika from Indonesia
Family with young children
Signature Room
Stayed 3 nights in April 2017

Short Stay within the City”

It is conveniently located near city centre, almost next to Bugis+, which is quite near to Bugis Junction and MRT station. As it is quite new, it is also clean and nice. Nice breakfast menu also. And they have really cool interiors and outdoor spaces on the dining floor and rooftop. But if you already experience staying at another Mercure hotel, this particular Mercure has quite smaller room than expected. Even though we had it upgraded to Loft type of room, which is a little bit bigger than the standard one. The layout on the lower floor is also a bit awkward, you come and meet the wash basin first, the shower and the toilet cubicle is separated by glass wall, and i have found difficulties to hang my bathrobe/clothes when i took shower as the hanger is on the outer side of the door. And as they put the TV under the stairway, it feels like it awkward to watch the TV but has no proper seating. I think it will be better if they put a small two-seater sofa to watch the TV on the lower floor, as the space is also adequate. The upper room is basically fits a Queen Bed, and still OK. I would recommend this hotel for business traveler, not really for a family stay.

Reviewed April 06, 2017

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Dear Kartika, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Peter Chua Director of Operations

Responded January 23, 2020
Mercure Singapore Bugis (SG Clean Certified)
9.2
Exceptional
Frewin from Philippines
Family with teens
Signature Twin Room
Stayed 3 nights in August 2018

Great Hotel”

Great location, nearby is bugis where you can go for shopping Also nearby are hawker places for foodies. Getting to and from the hotel is no problem as nearby are two mtr stations. Rooms are on the small side but it was adequate for two. Ameneties are complete. Plis for the hotel is the gym and pool. Overall a great stay, would definitely stay here again when in Singapore.

Reviewed August 28, 2018

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Dear Frewin, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

Responded August 29, 2018
Mercure Singapore Bugis (SG Clean Certified)
9.6
Exceptional
Clarissa from Singapore
Couple
Signature Loft
Stayed 7 nights in August 2019

Good location ”

Hotel is in a good location, walking distance to Bugis station and a couple of malls. Was initially given a room facing a office building (very near, could see into the offices!) even though I requested for a room with unblocked view at check-in. But the reception staff was nice to change my room to one with a view (half blocked but much better) upon second request. Loft room is kinda small but enough for 2 occupants. Room is clean and modern looking. Pool and gym are kinda small. In-room dining is too expensive for the quality and quantity of food given - we made the mistake of ordering once, should have just gone down to surrounding eateries to get food. Within walking distance are some 24hrs local eateries.

Reviewed September 02, 2019

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Dear Clarissa, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

Responded September 02, 2019
Mercure Singapore Bugis (SG Clean Certified)
8.0
Excellent
Michelle from Brunei Darussalam
Couple
Signature Room
Stayed 2 nights in March 2017

Great Location”

Location: Great location; walking distance to Bugis+, Bugis Junction, Bugis Village, and MRT station Bugis and Bras Basah. A number of hawker centers nearby! Great experience of local eats at very affordable price. Room: Hotel room is smaller than expected but still cozy. No blinds or partition to separate the sink/toilet area from the bedroom. No closet; available 4 hooks and hangers only. All basic necessities are catered for. Quite good for the price you pay. Service: Quite friendly and helpful. We needed quite a number of things - iron, iron board, bedroom slippers, fresh towels, etc. - all were catered for immediately when we called front desk/house keeping. Ambience: A collection of eclectic art pieces and decor. Love them as they provide a warm and cozy feeling.

Reviewed April 02, 2017

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Dear michelle, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Peter Chua Director of Operations

Responded January 23, 2020
Mercure Singapore Bugis (SG Clean Certified)
8.4
Excellent
Yap from Malaysia
Couple
Signature Room
Stayed 2 nights in December 2017

Location - Newly renovated hotel”

The location was near MRT -right behind of Bugis + and many food surrounding -The hotel breakfast was excellent. However the only withdraw was the room - its slighly smaller than the normal 3 stars rated hotel neary, especially the bathroom (as per photo in website) (not suitable for a bigger size people as you may feel cramp inside)- booked the room thru AGODA.com selecting room type with King Size Bed - arriving I think it look like normal Queen size bed or Super Single type -I do ask the hotel why such they only mention its the tecnical problem in the website and in fact that was just standard queen room. However the bed was comfortable & nice to sleep. Le Accor member only got the privillege if you directly book from Accor website. Overall was good as they letting us to check in earlier which is a bonus as we no need to come back hotel again in later time..

Reviewed December 27, 2017

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Dear Yap, Thank you for your review. I am very disappointed to receive this feedback. I am sorry your stay was not up to your expectations. I will review this with my management team and see where we can improve. We hope we can welcome you back so we can show you that this experience was a one off. Regards, Rhys Challenger General Manager

Responded January 15, 2018
Mercure Singapore Bugis (SG Clean Certified)
9.2
Exceptional
Muhammad from Singapore
Group
Signature Loft
Stayed 1 night in October 2018

Pleasant stay”

The loft room was definitely a new and wonderful experience! The room was gorgeous and has a sofa bed. Toilet door was without a lock and although the toilet screen had a privacy film on , our guests felt awkward to use the bathroom as you can still see their shadows from the outside. Location is fantastic, right next to Bugis Plus and Bugis Street. Tonnes of eateries nearby. Near to Bugis MRT station

Reviewed October 09, 2018

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Dear Muhammad, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

Responded October 10, 2018
Mercure Singapore Bugis (SG Clean Certified)
10.0
Exceptional
Sandra from Indonesia
Group
Signature Loft
Stayed 1 night in October 2016

Nice and best choice to stay in this hotel.”

I stayed in this hotel with my aunty. This hotel is beside Bugis Market, so I no worry at all when my aunty hungry or want to buy "oleh-oleh". It's near MRT station too. So, it's my alternative choice to stay in Singapore besides hotel in Orchard Road.

Reviewed June 21, 2017

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8.0
Excellent
Twang from Singapore
Group
Signature Twin Room
Stayed 1 night in June 2019

An overall enjoyable stay ”

Mercure Bugis Singapore presents an ideal choice to stay in Bugis area of Singapore. Overall I had a good stay at the hotel just that one of the bookings was changed without prior notice.

Reviewed July 04, 2019

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Dear Twang, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

Responded July 04, 2019
Mercure Singapore Bugis (SG Clean Certified)
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