8.2
Excellent
/10
(3,251 reviews)See what guests said
See map
9.0

Excellent

Location rating score

Exceptional location - Inside city center
Parking
FREE
Popular landmarks
Carrie K. Atelier 70 m
Hsinghai Art Association 70 m
The league gym 100 m
Yishion 100 m
Pool Fusion 100 m
National Design Centre 110 m
Sri Krishnan Temple 120 m
Mingfan fruit trading 130 m
Bershka 140 m
Kuan Yin Thong Hood Cho Temple 140 m
Nearby landmarks
Singapore Flyer 1.59 km
Orchard Road 1.69 km
Sands Skypark Observation Deck 1.84 km
Chinatown 2.21 km
Gardens By The Bay East 2.25 km
Cloud Forest 2.26 km
Singapore Botanic Gardens 4.43 km
National Orchid Garden 4.46 km
Night Safari 13.41 km
Singapore Zoo 13.44 km
Mercure Singapore Bugis (SG Clean Certified)

"Service Staff are also very friendly."

Junwei - March 20, 2019

Signature Room - Guestroom Mercure Singapore Bugis (SG Clean Certified)
Lobby Mercure Singapore Bugis (SG Clean Certified)
Lobby Mercure Singapore Bugis (SG Clean Certified)
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Free Wi-Fi

Mercure Singapore Bugis (SG Clean Certified)

122 Middle Road 188973, Bugis, Singapore, Singapore, 188973 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 270 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money7.8
Distance to city center1.18km
Location rating9.0
Nearest airportSingapore Changi Airport (SIN) - Singapore
Distance to airport17.0 km

Rooms available at Mercure Singapore Bugis (SG Clean Certified)

Signature Room
Signature Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Signature Twin Room
Signature Twin Room
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 single beds
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Executive Loft
Executive Loft
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
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Signature Loft
Signature Loft
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 queen bed
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Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
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Signature Queen Room
Signature Queen Room
...
  • Shower
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Superior Room
Superior Room
...
  • Shower
  • 1 king bed
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Standard
Standard
...
  • Shower
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Double Room Loft
Double Room Loft
...
  • Shower
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Room Economy
Room Economy
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Mercure Singapore Bugis (SG Clean Certified)?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Mercure Singapore Bugis (SG Clean Certified)?

    Mercure Singapore Bugis (SG Clean Certified) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercure Singapore Bugis (SG Clean Certified) has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at Mercure Singapore Bugis (SG Clean Certified)?

    Mercure Singapore Bugis (SG Clean Certified) does not permit smoking in any of its rooms, but allows smoking in designated areas.

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    What people love about Mercure Singapore Bugis (SG Clean Certified)

    • 9.2
      Exceptional

      "All in all, it was was amazing!"

      Darlene

      |

      March 5, 2020

    • 8.0
      Very good
      Cleanliness

      "The hotel is modern and clean."

      Karen

      |

      December 26, 2019

    • 9.2
      Exceptional
      Staff 

      "Staff is very considerate."

      AYUMI

      |

      January 18, 2020

    Property ranking|Compared to 866 Singapore properties
    See all rankings
    Location score
    9.0/10
    Review score - United States
    8.3/10
    Cleanliness score
    8.4/10
    Couples review score
    8.3/10
    Better than
    89
    %
    of Singapore properties
    Better than
    82
    %
    of Singapore properties
    Better than
    81
    %
    of Singapore properties
    Better than
    81
    %
    of Singapore properties
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    Overall rating:
    8.2
    Excellent
    3,251 reviews
    Cleanliness
    8.5
    Facilities
    7.8
    Location
    9.0
    Read all reviews >
    What travelers say they love:
    I gotta say, it’s such a great room.
    Darlene from Philippines
    Couple
    More about Mercure Singapore Bugis (SG Clean Certified)

    More about Mercure Singapore Bugis (SG Clean Certified)

    Built in 2016, Mercure Singapore Bugis is a distinct addition to Singapore and a smart choice for travelers. Set 1.18km from the excitement of the city, this 4-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.

    At Mercure Singapore Bugis, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Top features of the hotel include 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, wheelchair accessible.

    395 rooms spread over 14 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, mirror, slippers, sofa, towels can be found in selected rooms. The hotel offers many unique recreational opportunities such as fitness center, outdoor pool, garden. Mercure Singapore Bugis is your one-stop destination for quality hotel accommodations in Singapore.

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    Most talked about facilities

    Housekeeping
    64 mentions
    Food & Dining
    23 mentions
    Swimming Pool
    20 mentions
    Breakfast
    19 mentions

    What they offer

    8.0
    Very good
    Cleanliness

    "Small Room but it's very clean."

    Rio

    |

    July 25, 2019

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Asian
    Continental

    Restaurants on site

    ROYALE
    Cuisine:International
    Menu:Buffet, A-la-carte
    SONG GARDEN
    Cuisine:Chinese
    Menu:Buffet

    Nearby restaurants

    American cuisine
    American cuisine
    Froth Cafe
    240 m American, Asian, Cafe
    Jacks Place
    260 m American
    Steakout
    290 m American
    Asian cuisine
    Asian cuisine
    Herbivore
    140 m Asian, Japanese, Sushi
    Gokul Vegetarian Restaurant
    140 m Asian, Indian, Malaysian
    Al Jilani Restaurant
    210 m Asian, Fast food, Halal
    Chinese cuisine
    Chinese cuisine
    Hong Kong Dim Sum Cafe
    140 m Chinese
    Fu Lin Men
    230 m Chinese
    Chong Qing
    460 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Property announcements

    Show less

    Reviews of Mercure Singapore Bugis (SG Clean Certified) from real guests

    Overall rating
    8.2
    Excellent
    From 3251 reviews
    8.9Location
    8.4Cleanliness
    8.4Service
    Agoda Reviews (1609)Booking.com Reviews (1642)
    Rating via Agoda8.2
    /
    10
    Cleanliness8.5
    Facilities7.8
    Location9.0
    Service8.3
    Value for money7.8
    High score for Singapore
    Rating
    9+ Exceptional (191)
    8-9 Excellent (106)
    7-8 Very Good (153)
    6-7 Good (58)
    <6 Below Expectation (58)
    Time of the year
    Mar - May (111)
    Jun - Aug (159)
    Sep - Nov (128)
    Dec - Feb (168)
    Don't miss out!Users are booking a place in Singapore every 1 minutes on Agoda.com
    All guests (1609)
    All room types
    All languages

    Show reviews that mention 

    Showing 566 verified guest comments
    12345
    9.6
    Exceptional
    Theresa from United States
    Business traveler
    Signature Loft
    Stayed 14 nights in February 2017

    Great hotel in a great area”

    You couldn't ask for a more convenient location, with Bugis MRT just a short walk away. There are nice malls nearby as well as Bugis Street, for more flea market-type shopping. There's a nice hawker center nearby as well. I stayed in a loft room, which was fun, but a bit difficult to get down the stairs with creaky knees first thing in the morning. The shower stall was just a bit too small too. I ended up shaving my legs in the sink because there was just not enough room to bend over in the shower stall. Towels and toiletries were nice. Everything was clean and free of mold. The hotel even provided a smart phone (which I didn't use since I have a Singapore phone). Breakfast was pretty good, though the chicken chipolata was very disappointing. I ended up eating away from the hotel whenever my work schedule allowed it. Lots of nice lounging areas all over the hotel. The pool looked nice though I didn't bring my swimsuit this trip. I do recommend the Mercure.

    Reviewed May 11, 2017
    9.6
    Exceptional
    Adrian from Singapore
    Couple
    Executive Loft
    Stayed 1 night in November 2016

    Excellent customer service”

    I had an excellent time in Mercure Singapore Bugis between 6 - 7 November 2016. The executive loft was clean and well designed, which my girlfriend and I had enjoyed very much. What made my stay even more memorable was that our stay came with privilege lounge access, and we were rendered with excellent service by Mercure's staff. Lastly, the morning breakfast buffet is excellent.

    Reviewed November 10, 2016

    Dear Adrian, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Peter Chua Director of Operations

    Responded January 23, 2020
    Mercure Singapore Bugis (SG Clean Certified)
    8.0
    Excellent
    Kenny
    Business traveler
    Signature Room
    Stayed 3 nights in January 2020

    Very good”

    Mercure Singapore Bugis is a satisfaction hotel for it class, if you're a solo business traveller. The hotel location is quite convenience, just opposite to Bugis Shopping Centre and Bugis Junction is just a walk thru the shopping centre, as well as Bugis MRT. The room is quite reasonable size for Singapore standard. The hotel lobby is another satisfied point, it has a very welcoming and pleasant scent as you walk in, not like other hotel in Singapore has a bad odor in the lobby area. However, would not shy of it recommendation and would definite like to come back to Mercure Singapore Bugis when the next Singapore trip.

    Reviewed January 12, 2020

    Dear Kenny, Thank you for your review. I am sorry your stay was not up to your expectations. I will review this with my management team and see where we can improve. We hope we can welcome you back so we can show you that this experience was a one off. Regards, Philip Wong General Manager

    Responded January 15, 2020
    Mercure Singapore Bugis (SG Clean Certified)
    9.2
    Exceptional
    Benedict from Singapore
    Couple
    Signature Loft
    Stayed 1 night in June 2016

    Little gem waiting to shine”

    Disclaimer - During my stay, the higher floors, swimming pool and jacuzzi were not available, and the carpark was undergoing paint works as well, hence, my review of the facilities were based more on the room amenities instead. Having been away from Singapore for awhile, decided to book a weekend away from the hustle and bustle of the city to relax and unexpectedly came across Mecure Bugis which was due to open just after my arrival. Check in was a breeze and the counter staff (Mr Jay) was friendly and ever accommodating; done in less than 3 mins. I had booked the loft and was eager to compare it with another establishment which is popularly known for this set-up, and I am happy to report, I honestly preferred Mercure's loft. My review will be done as a comparison between the two. You step into an immediately wider walkway in Mercure's loft, neatly arranged amenities, tall windows which let in ample light, and high ceiling as you would expect of a loft layout. Everything was in a tidy and organised manner, and the sofa rolls out into a bed to laze about on the lower level. The shower and potty are located next to each other while the basin is opposite them. Moving upstairs, the bed was nice and soft that your body would sink into, with comfortable fluffy pillows to get a good night's sleep, there is another TV upstairs as well. Reading lights are installed should you be one of those needing an escape by delving into a good book before a night's rest. Overall, I'd say that it is a value for money stay, considering that everything is brand new, smells fresh and the location is good for foods, shopping or even travelling into town(Bugis MRT is 1 stop from City Hall to drop off and transit to Orchard). Thumbs up!

    Reviewed June 06, 2016

    Dear Benedict, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Peter Chua Director of Operations

    Responded January 23, 2020
    Mercure Singapore Bugis (SG Clean Certified)
    9.6
    Exceptional
    HayMin from Malaysia
    Business traveler
    Signature Twin Room
    Stayed 4 nights in September 2018

    Friendly cust. service with great support in giving suggestion when we extending our stay”

    1. Twin bed room (bed frame) - insufficient walk space for a size twin bed room for 2 people. Hence, my both left and right legs now injured due hitting the sharpe corner of the bed frame. 2. Toiletries Supply I am frequent business traveler to Singapore every 2 weeks. Have been staying different hotel in the area Bugis. Some hotel grade star compare to Hotel Mercure can be lower but provides fantastic service with good toiletries as compare.

    Reviewed September 22, 2018

    Dear HayMin, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

    Responded September 24, 2018
    Mercure Singapore Bugis (SG Clean Certified)
    9.2
    Exceptional
    Lily
    Couple
    Signature Loft
    Stayed 2 nights in August 2018

    Exceptional”

    We enjoyed the loft room a lot, inside the room bottled water and clean towels are provided. The rooftop garden has a very chill and relaxing ambiance, the pool is great too with Jacuzzi, yet it is preferred to have warmer water. There is a big mall and some hawkers centre located adjacent to the hotel, with Bencoolen and Bugis station within walking distance. One of our favourite restaurants Ya Kun is also located within a few minutes walk. We also enjoyed our time visiting the National Design Centre opposite the hotel, and we could quickly get back to rest after leaving the Centre at 11pm. We left our room at noon the second day, and there was no cleaning service provided on that day even though we turned off the do not disturb button. Except that, we really enjoyed our time in Mercure.

    Reviewed August 25, 2018

    Dear Lily, Thank you for your great review! We are very happy to read that you really enjoyed your stay. We hope to welcome you back again in the future. Regards, Philip Wong General Manager

    Responded August 27, 2018
    Mercure Singapore Bugis (SG Clean Certified)
    9.2
    Exceptional
    Darlene from Philippines
    Couple
    Signature Room
    Stayed 4 nights in February 2020

    BEST BUGIS HOTEL”

    We booked for this hotel for 4 nights. We were celebrating our anniversary and had cake sent to us. Chloe, the receptionist bumped us to a loft type room. I gotta say, it’s such a great room. It’s clean and for singapore standards, it’s BIG. It’s all very exciting. They also refill toothbrush, shampoo, towels, linens daily. They have water available. Also note that they only service once per day. I wanted to request a clean up in the restroom (for trash—they only had one in the room) but this old man said they only said I can’t request that and we were trying to say it’s fine, but he continued to berate us. There was some complication with the breakfast and they let us have a free breakfast for that day. They also have great selection!!! It’s very strategic and close to Bugis+ and Bugis Junction. All in all, it was was amazing!

    Reviewed March 05, 2020

    Dear Darlene, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

    Responded March 09, 2020
    Mercure Singapore Bugis (SG Clean Certified)
    10.0
    Exceptional
    Eric from United States
    Business traveler
    Signature Room
    Stayed 3 nights in June 2018

    Favorite hotel in SG”

    My favorite go to hotel when here on business or pleasure. Fairly affordable. Away from the craziness or ridiculous hotel costs on Orchard road. Right in the heart of Bugis with Bugis Junction, Bugis+ and Bugis Street as well as Bugis MRT all within minutes walk. One stop from Rochor and two to Little India. Great lobby that smells wonderful and will leave you wanting more hotels to smell this nice. Hotel room is small and clean, but manageable. Internet is fast and reliable. Breakfast is good if it’s in your budget. A note about this time specifically: housekeeping did a spectacularly bad job on two of our nights we stayed here this time. Took dirty towels but didn’t leave clean, and the second time they just forgot to clean it altogether. If the housekeeping gets better like it was last year then we will return. If the housekeeping gets worse then we may have to look for other options.

    Reviewed July 09, 2018

    Dear Eric, Thank you for your review and I am glad that we are your favorite hotel in Singapore. However, I am very disappointed to receive the feedback regarding our housekeeping. I am sorry your stay was not up to your expectations. I will review this with my management team and see where we can improve. We hope we can welcome you back so we can show you that this experience was a one off. Regards, Philip Wong General Manager

    Responded July 11, 2018
    Mercure Singapore Bugis (SG Clean Certified)
    8.8
    Excellent
    Ritchie from United Kingdom
    Group
    Signature Twin Room
    Stayed 5 nights in November 2017

    Really enjoyed my stay.”

    My friend and I stayed here on a recent visit for 5 days, I really enjoyed my stay. The room was tiny but that is to be expected, and everyday it was cleaned to a high standard, the cleanliness is important when the room is so small. the only thing I didn't like was the toilet, its surrounded by frosted glass, which isn't great for privacy. the staff were terrific (apart from one bellboy asking for a tip when we left, we would always tip regardless, but I didn't like being asked) The open rooftop is great fora king in views, and I found the location to be excellent, me and my friend would always walk back to the hotel, the walk from Marina bay, china town and other locations are lovely, especially because Singapore is so clean. Just to add, we also stayed at Marina Bay Sands on this trip, and the Mercure is much better value for money.

    Reviewed January 04, 2018

    Dear Ritchie, Thank you for your feedback. We appreciate your comments and glad you chose our hotel when staying in Singapore. We noted your comments about the room allocated to you. We do have other traditional room styles that we will be happy to discuss further with you should you choose to stay with us again next time. I did also note that you thought our staff were friendly. Thank you and I will share this with the team. Thank you again and see you soon. Regards, Rhys Challenger General Manager

    Responded January 15, 2018
    Mercure Singapore Bugis (SG Clean Certified)
    10.0
    Exceptional
    Junwei from Singapore
    Family with teens
    Signature Room
    Stayed 5 nights in March 2019

    Great Hotel near Bugis+ Shopping Mall and Many Other Places of Interest in SG”

    This hotel is very near Bugis+ Shopping Mall (5 min walk), Bugis MRT (10 min walk) and many other places of Interest in SG (Kwan Yin Temple, Bugis Street and etc.). The hotel room is also very clean and well maintained. Service Staff are also very friendly.

    Reviewed March 20, 2019

    Dear Junwei, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

    Responded March 22, 2019
    Mercure Singapore Bugis (SG Clean Certified)
    9.6
    Exceptional
    dana from Taiwan
    Couple
    Signature Loft
    Stayed 4 nights in May 2018

    Great location with good service!”

    had a good vacation staying at the Mercure Bugis, its excellent location close by the malls and food courts, the staff were friendly as well. Was upgraded to the Privilege floor and room offers Nespresso coffee which was a great touch of amenity. A small suggestion on the hairdryer, the fan noise is quite loud and not easy to use. Also the TV remote control is a bit dirty. I will recommend this hotel to others and would definitely choose to stay here again.

    Reviewed May 22, 2018

    Dear dana, Thank you for your review of your recent stay with us. We love to read positive comments which encourages the team. Thank you again and see you one day soon. Regards, Philip Wong General Manager

    Responded May 24, 2018
    Mercure Singapore Bugis (SG Clean Certified)
    10.0
    Exceptional
    Willo from United States
    Business traveler
    Signature Twin Room
    Stayed 4 nights in May 2017

    Love this creative hotel! ”

    I absolutely loved my stay at the Mercure. I wish I could have stayed longer! The artwork throughout is so inspiring, and overall the hotel has such a great vibe. The staff was fantastic, and the room was clean and cozy... just right for my short stay. I would definitely stay here again on my next trip to Singapore!

    Reviewed May 11, 2017
    7.6
    Very good
    Kartika from Indonesia
    Family with young children
    Signature Room
    Stayed 3 nights in April 2017

    Short Stay within the City”

    It is conveniently located near city centre, almost next to Bugis+, which is quite near to Bugis Junction and MRT station. As it is quite new, it is also clean and nice. Nice breakfast menu also. And they have really cool interiors and outdoor spaces on the dining floor and rooftop. But if you already experience staying at another Mercure hotel, this particular Mercure has quite smaller room than expected. Even though we had it upgraded to Loft type of room, which is a little bit bigger than the standard one. The layout on the lower floor is also a bit awkward, you come and meet the wash basin first, the shower and the toilet cubicle is separated by glass wall, and i have found difficulties to hang my bathrobe/clothes when i took shower as the hanger is on the outer side of the door. And as they put the TV under the stairway, it feels like it awkward to watch the TV but has no proper seating. I think it will be better if they put a small two-seater sofa to watch the TV on the lower floor, as the space is also adequate. The upper room is basically fits a Queen Bed, and still OK. I would recommend this hotel for business traveler, not really for a family stay.

    Reviewed April 06, 2017

    Dear Kartika, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Peter Chua Director of Operations

    Responded January 23, 2020
    Mercure Singapore Bugis (SG Clean Certified)
    9.2
    Exceptional
    Frewin from Philippines
    Family with teens
    Signature Twin Room
    Stayed 3 nights in August 2018

    Great Hotel”

    Great location, nearby is bugis where you can go for shopping Also nearby are hawker places for foodies. Getting to and from the hotel is no problem as nearby are two mtr stations. Rooms are on the small side but it was adequate for two. Ameneties are complete. Plis for the hotel is the gym and pool. Overall a great stay, would definitely stay here again when in Singapore.

    Reviewed August 28, 2018

    Dear Frewin, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

    Responded August 29, 2018
    Mercure Singapore Bugis (SG Clean Certified)
    9.6
    Exceptional
    Clarissa from Singapore
    Couple
    Signature Loft
    Stayed 7 nights in August 2019

    Good location ”

    Hotel is in a good location, walking distance to Bugis station and a couple of malls. Was initially given a room facing a office building (very near, could see into the offices!) even though I requested for a room with unblocked view at check-in. But the reception staff was nice to change my room to one with a view (half blocked but much better) upon second request. Loft room is kinda small but enough for 2 occupants. Room is clean and modern looking. Pool and gym are kinda small. In-room dining is too expensive for the quality and quantity of food given - we made the mistake of ordering once, should have just gone down to surrounding eateries to get food. Within walking distance are some 24hrs local eateries.

    Reviewed September 02, 2019

    Dear Clarissa, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

    Responded September 02, 2019
    Mercure Singapore Bugis (SG Clean Certified)
    8.0
    Excellent
    Michelle from Brunei Darussalam
    Couple
    Signature Room
    Stayed 2 nights in March 2017

    Great Location”

    Location: Great location; walking distance to Bugis+, Bugis Junction, Bugis Village, and MRT station Bugis and Bras Basah. A number of hawker centers nearby! Great experience of local eats at very affordable price. Room: Hotel room is smaller than expected but still cozy. No blinds or partition to separate the sink/toilet area from the bedroom. No closet; available 4 hooks and hangers only. All basic necessities are catered for. Quite good for the price you pay. Service: Quite friendly and helpful. We needed quite a number of things - iron, iron board, bedroom slippers, fresh towels, etc. - all were catered for immediately when we called front desk/house keeping. Ambience: A collection of eclectic art pieces and decor. Love them as they provide a warm and cozy feeling.

    Reviewed April 02, 2017

    Dear michelle, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Peter Chua Director of Operations

    Responded January 23, 2020
    Mercure Singapore Bugis (SG Clean Certified)
    8.4
    Excellent
    Yap from Malaysia
    Couple
    Signature Room
    Stayed 2 nights in December 2017

    Location - Newly renovated hotel”

    The location was near MRT -right behind of Bugis + and many food surrounding -The hotel breakfast was excellent. However the only withdraw was the room - its slighly smaller than the normal 3 stars rated hotel neary, especially the bathroom (as per photo in website) (not suitable for a bigger size people as you may feel cramp inside)- booked the room thru AGODA.com selecting room type with King Size Bed - arriving I think it look like normal Queen size bed or Super Single type -I do ask the hotel why such they only mention its the tecnical problem in the website and in fact that was just standard queen room. However the bed was comfortable & nice to sleep. Le Accor member only got the privillege if you directly book from Accor website. Overall was good as they letting us to check in earlier which is a bonus as we no need to come back hotel again in later time..

    Reviewed December 27, 2017

    Dear Yap, Thank you for your review. I am very disappointed to receive this feedback. I am sorry your stay was not up to your expectations. I will review this with my management team and see where we can improve. We hope we can welcome you back so we can show you that this experience was a one off. Regards, Rhys Challenger General Manager

    Responded January 15, 2018
    Mercure Singapore Bugis (SG Clean Certified)
    9.2
    Exceptional
    Muhammad from Singapore
    Group
    Signature Loft
    Stayed 1 night in October 2018

    Pleasant stay”

    The loft room was definitely a new and wonderful experience! The room was gorgeous and has a sofa bed. Toilet door was without a lock and although the toilet screen had a privacy film on , our guests felt awkward to use the bathroom as you can still see their shadows from the outside. Location is fantastic, right next to Bugis Plus and Bugis Street. Tonnes of eateries nearby. Near to Bugis MRT station

    Reviewed October 09, 2018

    Dear Muhammad, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

    Responded October 10, 2018
    Mercure Singapore Bugis (SG Clean Certified)
    10.0
    Exceptional
    Sandra from Indonesia
    Group
    Signature Loft
    Stayed 1 night in October 2016

    Nice and best choice to stay in this hotel.”

    I stayed in this hotel with my aunty. This hotel is beside Bugis Market, so I no worry at all when my aunty hungry or want to buy "oleh-oleh". It's near MRT station too. So, it's my alternative choice to stay in Singapore besides hotel in Orchard Road.

    Reviewed June 21, 2017
    8.0
    Excellent
    Twang from Singapore
    Group
    Signature Twin Room
    Stayed 1 night in June 2019

    An overall enjoyable stay ”

    Mercure Bugis Singapore presents an ideal choice to stay in Bugis area of Singapore. Overall I had a good stay at the hotel just that one of the bookings was changed without prior notice.

    Reviewed July 04, 2019

    Dear Twang, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

    Responded July 04, 2019
    Mercure Singapore Bugis (SG Clean Certified)
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