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Very good 7.8
Based on 1245 reviews

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About this property

Description

This renovated, luxury hotel is the answer to those seeking a stylish lodging quarter that prioritizes comfort and convenience. The 126 well-equipped rooms at Mercure Surabaya Hotel are categorized into an array of room configurations to suit all types of discerning travelers. Whether traveling on business or for pleasure, this hotel has something that will please potential guests. Located on Jalan Raya Darmo, the center of Surabaya, guests are not too far from the many attractions in the area, namely the Surabaya Zoo and Plaza Tunjungan - the city's biggest shopping center. For those preferring to stay indoors, there are countless facilities to take advantage of like the 24-hour coffee shop, an outdoor swimming pool, a fitness center, a spa, and two restaurants to choose from. At Mercure Surabaya Hotel, the rates are affordable, the location is ideal, and security and comfort are second-to-none.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage(s)
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Family room

Access

  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 220000 IDR
Breakfast Charge (when not included in room rate): 120000 IDR
Check-In From: 02:00 PM
Check-Out From: 12:00 PM
Check-Out Until: 06:00 PM
Distance from City Center: 5 km
Distance to Airport: 20. Km
Internet Usage Fee: 0 IDR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 14
Number of Restaurants: 4
Number of Rooms : 257
Parking Fee (per day): 0 IDR
Reception Open Until: 01:00 AM
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 2007
Year Hotel Last Renovated: 2015
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Recent customer comments

Filter by traveler type
Very good



based on 1245 reviews
  • Cleanliness 8.0
  • Facilities 7.6
  • Location 8.0
  • Room comfort and quality 7.9
  • Service 7.9
  • Value for money 7.7
  • Food and dining 7.3
Sort by
Albertus from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in September 2016
New rooms in the new building
I was put in the room in the new building which was supposed to have higher class but the room (and bathroom) is smaller and the isolation was a bit poorer than those in the old building.
Reviewed September 10, 2016
Efraim from Indonesia
Business traveler
Superior Queen Room
Stayed 2 nights in July 2016
Okay hotel for short business trip
Old hotel that suitable for mid-small event.
Reviewed August 17, 2016
sony from Indonesia
Business traveler
Superior Queen Room
Stayed 5 nights in July 2016
Really Good Food
Foods are great, clean room, nice staffs
Reviewed July 25, 2016
aldo from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in January 2016
New wing is ok, but old wing need renovation asap
My room in new wing is ok. But my colleague got the old wing and definitelly it need renovation asap. Breakfast was ok.
Reviewed July 08, 2016
Ivan from Indonesia
Couple
Superior Twin Room
Stayed 2 nights in September 2015
Excellent
Excellent service
Reviewed July 01, 2016
Ivan from Indonesia
Couple
Superior Queen Room
Stayed 3 nights in September 2015
Excellent
Excellent service
Reviewed July 01, 2016
RICKY from Indonesia
Family with young children
Superior Twin Room
Stayed 2 nights in August 2015
Value for money
i think this is our fourth time staying in this hotel the reason because is cheap and close to my parents house
Reviewed June 14, 2016
Su from Malaysia
Business traveler
Superior Queen Room
Stayed 3 nights in May 2016
A good place to rest
The room is clean and everything in the room looks new. Comfortable bed. A good place to rest after a hard day work.
Reviewed June 07, 2016
Su from Malaysia
Business traveler
Superior Queen Room
Stayed 4 nights in May 2016
Clean and Value for Money
The room is clean and everything in the room looks new. Comfortable bed. A good place to rest after a hard day work.
Reviewed June 07, 2016
Grace from Malaysia
Business traveler
Superior Queen Room
Stayed 1 night in May 2016
Thumbs up
Makes me feel at home
Reviewed June 06, 2016

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