Nice hotel good location”

Lots of eating place nearby, reachable from Surabaya center of city, good location, Mercure Surabaya is situated on the main route through Surabaya, next to consulate and government offices and tourist attractions such as the Tugu Pahlawan heroes monument and the zoo. Ideal for business and leisure travel, boasting easy access to Gubengrailway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, a coffee lounge, pool bar, three meeting rooms, a ballroom, swimming pool, fitness centre and spa.

great lovely hotel with a great room & great staff”

Great hotel with great choice of Japanese & Chinese Restaurants & a great cafe / bar . I stayed in Hotel for 7 nights & have not found friendlier / helpful staff anywhere in the world. All the staff greeted you with a smile & just couldnt do enough for you. I have stayed in many hotels around the world & would rate this stay as the BEST. It all has to do with service with a smile . I got the 5 star service. I spent everyday at the pool & whilst no one usually there it was spotlessly clean & very relaxing. Special mention must be made to the Manager & staff of the Cafe / Bar. I spent every night at the Bar ( Happy Hour 5-7pm ) & the staff just couldnt do enough for you. One thing I did like is that I got recommendations for restaurants in Surabaya , shopping & massage spas etc. All were great & the food was so good at two recommended restaurants that I returned to eat there a second time. All staff did promote the 2 restaurants in the hotel. If ever in Surabaya again I would not stay any where else & would not hesitate to recommend this hotel to my friends / colleagues. Take a bow Mecure Surabaya you make the service in hotels in my home country look second rate.

Great location”

the mercure surabaya hotel is centrally located in surabaya. the mercure surabaya hotel is exactly what you've come to expect from a mercure. it's a 4 stars business hotel, and although it's been some years, it's well maintained hence no complaints in this respect. rooms are well furnished, and nicely maintained hence clean. amenities are also nicely provided. the best thing about this hotel is its central location, in the heart of surabaya. be forewarned, though, there's practically nothing of interest within walking distance hence you'll need transportation. in summary, i have no hesitation in recommending this hotel especially if you don't mind the budget. if you're on a budget though, and don't mind sacrificing some here and some there, there are plenty other options in surabaya.

Good hotel, very good service”

we really enjoyed staying in mercure surabaya. firstly i paid a fantastic competitive price for a 3 night stay through agada. than i really have to commend on the extra ordinary seviceof the hotel, i was given a late check out at 4.00pm since my flight was at late evening.fantastic restorants, very good spa, fully equipt gym and avery nice swimming pool which i made use of everything and enjoyed every minute of my stay. also the hotel arranged for me the airport pick up and drop off for a very reasonable price.

Mercure Surabaya- Clean, safe, comfortable. ”

Mercure is a wonderful establkshment and Mercure Surabaya lived up to my expectations. The room is well furnished, with all that you can really need for a comfortable stay. The house cleaning staff are efficient. The front desk and security staff are very polite and helpful.The proximity of the supermarket and the round-the-clock eatery is a big plus. Easy to move around by taxi. In short- I am delighted with Mercure Surabaya and I will stay there again.

Comfortable ”

This was my fourth time staying at Mercure Surabaya. The size of the room is adequate. I had a pleasant stay. That said, swimming pool was not exactly clean with leaves and small branches continuously falling from trees lining the pool. As I was swimming, the pool staff would attempt to get rid of them which was distracting. I could hardly swam in peace. Moreover, I found the overall standard of the spa has declined from my previous visit. Housekeeping and front desk staff though attentive, could use some training to be more organised, ensuring communication between various departments within the hotel.

mercure hotel surabaya indonesia”

had a wonderful stay a mercure hotel surabaya indonesia. the room was nice and very clean. what i like most about this hotel is its brakfast. a lot of varieties and the food was fantastic. all the staff at mercure are very polite n friendly. thumps up for the great services. will surely stay at mercure for my next trip to surabaya!!!!!

Great Hotel with Reasonable Price”

my friend and i stayed in mercure surabaya over the weekend, to attend the wedding party of our friend in mercure's ballroom. it was a very pleasant stay. started with afull smile-quick-helpfull front desk service with fresh welcome drink, make good imprrssion for us. the room is spacious and clean. bathroom is also nice and clean. we like our comfortable bed. we have got the chance to try the breakfast, but for sure..our next visit would be longer so we could enjoy this hotel even more.

impressive hotel, clean, staff vey helpful”

very quick check-in hotel. huge and beautiful room, very comfortable. there are safety box in the room , does not work but because I do not really need the box so it was not a big deal to me. taxi facility is fast, easy and very good, its bluebird taxi(very famous group in Indonesia). I am very impressed with the service at the hotel expecially when its late at night in the restorant, my experience during the stay in here, cause travel fatigue I fell asleep and woke up after 12midnite and I havent eat dinner. restaurant has closed, but when I get to the lobby, they still provide what I need such as dinners and of course a tasty draff beer! I spend more time sitting at the bar, having dinner and drinks until the hour already around 3.30am and get to the airport around 4 am, once again check out process is very quick and easy. The hotel also offers body massages in the room, but I made ​​a mistake when I went to massage center outside the of the hotel ... "enak sekali" .. lol its a very wonderful hotel and i will stay again in this hotel when im in surabaya soon.

Superb Location”

The furniture and decor in the rooms were very nice. The front desk staff were very helpful and polite. The breakfast was very good and had a lot of options (breads, hot foods, fruits, etc). Mercure Hotel is located on the main street of Surabaya makes it very central to most of the major business hot spots in Surabaya. Great experience!

Surabaya holiday”

Thank you for the comfortable stay and kind, attentive service. We found your staff professional, competent and helpful. The room was also comfortable, with many helpful conveniences. The location in the center of town is also useful. We think Mercure is doing a lovely job in its service and we appreciated the very reasonable cost as well. If we were to return to Surabaya, we would strongly consider staying there again. Thank you.

consistently excellent”

i have stayed at the mercure surabaya four times this year and have not been disappointed. the rooms are spacious, comfortable and well-designed. the staff are friendly and helpful. the food is great. when i stay here, i don't need to go out to eat because the restaurant has both a japanese menu and a western/indonesian menu. for the price, i will continue to stay here in the future.

Recommended Hotel in Surabaya”

This is the second time i stay here. The first time few years ago. This time i stay for few night before heading to Padang. The hotel itself located really close to and along Jalan Darmo Road and one can easily join the Car Free Day in Surabaya. Everyhtings fine for me except during the check in process which the hotel management didnt receive my booking from Agoda.Com earlier and that make me waiting at the lobby for few minutes and it made me a bit disappointed as well. This never happened to me before when using Agoda.Com. But overall i like this hotel and definitely will stay here again if i have a chance to go to Surabaya again in the near future. Oh yah..this hotel have their own Blubird Taxi standby at the back of the hotel, so easy to get a taxi then.

Great choice for business trip”

I was very satisfied staying in Mercure Surabaya Hotel. This was my second time here. Warm & attentive staffs, check in and check out very fast, and the room size, the feeling staying inside the room, the design, the working table inside the room is just perfect. The point that need improvement is the breakfast menu. The coffee is so watery, the fruits are not sweet. Overall I am OK.

Lovely Hotel with Lovely Staff”

A very enjoyble stay and full of good memories for both of us in Surabaya. The trip to Mount Bromo and Lapindo Mud was great, and rarely found in other places. The more important thing is that the people we met in Surabaya are very friendly and polite. Our visit to mosques like Cheng Hoo Mosque and National Mosque was good to remember, at least some difference from what we have seen in other parts of the world. Thank you Surabaya,thank you all the staff in Mercure,for making us really happy and looking forward to visit again next time.

Sweet,nice and clean”

I really had a great time staying in Mercure HOtel-Surabaya. The Room is clean and nicely done. The bathroom is a little small but it is OK. The bed is neat. There was free complimentary fruits available which I thought it was something special. The people are nice. The receptionists are very helpful and very friendly. Nothing matters more to me than having a friendly service.

lovely hotel with excellent service ”

this is my second time that i stayed at mercure surabaya hotel. and i love it. it close to shopping mall and the service is excellent. once i need rope and scissor to wrap my things, the staff is provide it for me.. that kind of service that i never forget.

Plesant surprise”

We were a group of 8 at the Mecure for a 24 hour stopover. When I emailed to check our Agoda bookings, I got a reply within two hours - and with an apology for being late! Thereafter, my two other emails were replied in no time. Now, that's efficient. Check in was a breeze and all our requests and room configurations were gotten correct. The staff right from arrival to the reception, coffee house and housekeeping were a gem. The rooms were big for the price you pay. They were clean and well appointed. The bathroom was clean and the bed was nice and comfy. The picture we saw on the web of the hotel does not do it justice. It looks a lot better than the box like structure we saw on the web. Breakfast was fantastic for Rp80,000+. Our transport to the airport booked the night before came smack on time (Rp150,000 for a big MPV). No complaints at all and will definitely book the Mecure the next time we are in Surabaya. One thing though - the Tunjungan Mall is said to be close by but it is actually 7 minutes by taxi - so, not exectly within close walking distance. Nevertheless, psst, psst..there is a very big Mc Donalds wihtin walking distance. A good short stay for us.

two stays in surabaya”

hotel is attractive and pleasant. It has an especially nice pool. The rooms have small windows, I would prefer more of a view, but beds are comfortable, staff is accommodating and the overall experience was positive. I have stayed in the Mercure twice and will do so again when i return to Surabaya.

Very nice Hotel. Excellent Service.”

I often stay at Mercure Surabaya , & always find this hotel very comfortable. Staff are, as always,s helpful & friendly, with no request too difficult.Choice of restaurants is great plus for this hotel. Food is very good.