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Cleanliness measures, Mercure Surabaya Hotel in Surabaya
Superior Queen Room - Bed, Mercure Surabaya Hotel in Surabaya
a large building with many windows and trees, Mercure Surabaya Hotel in Surabaya
a man and a woman standing in front of a counter, Mercure Surabaya Hotel in Surabaya
Lobby, Mercure Surabaya Hotel in Surabaya
Interior view, Mercure Surabaya Hotel in Surabaya
Interior view, Mercure Surabaya Hotel in Surabaya

Removed from saved list

7.9

Very good

1,712 reviews

1,712 reviews

Housekeeping23
Breakfast11
Food & Dining3
See map
See map

8.2

Excellent

Location rating score

Excellent location - 110 meters from city center
Excellent for walking
Parking
FREE
Walkable places
Monumen Perjuangan POLRI
240 m
Keputran Market
310 m
Pasar Keputran
310 m
Taman Korea
470 m
Newton Vintage Store
490 m
Popular landmarks
Bungkul Park
950 m
Monkasel (Submarine Monument)
1.5 km
Surabaya's Zoo
1.6 km
Surabaya Town Square
1.7 km
Tunjungan Plaza
2.1 km
Closest landmarks
Embassy of the United States
140 m
Miracle Aesthetic Clinic Thamrin
370 m
BCA Bank
430 m
Klinik Anugerah Sulung
510 m
Consulate of Netherlands
540 m

Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

940 meters to Bungkul Park

Check-in [24-hour]

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Value for money7.8
Distance to city center5 km
Location rating8.2
Nearest airportJuanda International Airport (SUB)
Distance to airport11.9 km

Rooms available at Mercure Surabaya Hotel

Very good
Room comfort & quality

7.9

Executive Suite 1 King Bed
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Superior Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed & 2 single bed...
Enter dates to see prices
Deluxe Room with Queen Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Queen Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Premier (Queen Bed)
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed & 2 single bed...
Enter dates to see prices
Executive Suite Non Smoking
...
  • Room size: 47 m²/506 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices
Executive Suite
...
  • Room size: 47 m²/506 ft²
Enter dates to see prices
Executive Suite
...
  • Room size: 47 m²/506 ft²
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Mercure Surabaya Hotel provide shuttle service for getting around?

For your convenience when traveling around the city, Mercure Surabaya Hotel offers None right where you need it making it simple for you to get to places smoothly.

Does Mercure Surabaya Hotel have a swimming pool?

While lounging at Mercure Surabaya Hotel, you can delight in the None facility to get your day started the right way with a splash for a revitalizing morning or evening.

Does Mercure Surabaya Hotel offer spa services?

You can benefit from your stay at Mercure Surabaya Hotel far more by taking advantage of the property's accessible spa services that are offered for all its valuable guests to make your evening far better.

What type of non-water sports and outdoor activities are available at Mercure Surabaya Hotel?

Mercure Surabaya Hotel offers non-water sport and outdoor activities such as bicycle rental for you to take advantage of.

Is car parking available at Mercure Surabaya Hotel?

Mercure Surabaya Hotel offers car park onsite free of charge for guest visitors with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Are there ATM on-site at Mercure Surabaya Hotel?

Yes! The benefits of staying at Mercure Surabaya Hotel include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your trip.

How long do visitors normally stay at Mercure Surabaya Hotel?

Verified past guests that have stayed at Mercure Surabaya Hotel had an average nightly stay of 1 night at this property.

At what time of the year is Mercure Surabaya Hotel most popular?

Mercure Surabaya Hotel's most popular month where verified guests travelers have stayed the most is in December.

In which languages can Mercure Surabaya Hotel's employees communicate?

Mercure Surabaya Hotel can communicate in 5 languages and supports widely used languages such as English and Mandarin Chinese for travelers visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What do past travelers like most about Mercure Surabaya Hotel?

Past guests that stayed at Mercure Surabaya Hotel have given this property a rating of 8.258 for its excellent location as the main highlight for their stay.

What do local visitors think about Mercure Surabaya Hotel?

Verified local visitors that have stayed at this property have given Mercure Surabaya Hotel an average rating of 8.6. You can look up on more specific customer evaluations, and remarks for this property down in the review section.

What dining places are close by Mercure Surabaya Hotel?

Mercure Surabaya Hotel’s local community is Surabaya Center which comprises of popular restaurants such as Bakso Majapahit, Kayanna Restaurant, and Lin's Garden Restaurant.

See map

Explore the neighborhood

What people love about Mercure Surabaya Hotel

  • 10

    Exceptional
    Breakfast

    "Clean room, big size room, excellent and a lot choise of breakfast"

    RUSMIN

    |

    November 5, 2019

  • 10

    Exceptional
    Location

    "Tempat strategis near greja Katedral HKY, fasilitas ok."

    greda

    |

    March 18, 2023

  • 9.2

    Exceptional
    Location

    "Excellent location and great value for a nice room including breakfast."

    David

    |

    June 16, 2022

Overall rating:

7.9

Very good
1,712 reviews
Cleanliness
8.1
Facilities
7.8
Location
8.2
Read all reviews >
What travelers say they love:
Nice basic hotel, value for money.
Camelia from Malaysia
Family with young children
More about Mercure Surabaya Hotel

More about Mercure Surabaya Hotel

Mercure Surabaya Hotel

Wake up to a magical day and enjoy all that Surabaya offers with a stay at Mercure Surabaya Hotel.
The facilities and services provided by Mercure Surabaya Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Mercure Surabaya Hotel. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at Mercure Surabaya Hotel include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Mercure Surabaya Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Mercure Surabaya Hotel is ready to serve your most specific needs. A selection of food types including kosher and halal options is available for guests with dietary restrictions.
Have fun at night with your travel companions right at the hotel's karaoke rooms, bar and nightclub. Guests of Mercure Surabaya Hotel can even have groceries delivered to their room for cooking, using the hotel's special service. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities and shared kitchen available here.
To fill your days, be sure to check out the fantastic facilities offered at Mercure Surabaya Hotel. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like the non-motorized water sports. In a competitive mood? Get sporty with your travel group or other guests at the ping-pong table, yoga room and golf course on site in the hotel.
Have some relaxing fun with family and friends at the library, games room and shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Mercure Surabaya Hotel. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 2.1 km away.

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Amenities and facilities

Very good
Facilities

7.8

Most talked about facilities

Housekeeping

110 mentions

Breakfast

66 mentions

Food & Dining

40 mentions

Swimming Pool

32 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • French
  • Indonesian
  • Italian
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Light therapy
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Infirmary
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Baby safety gates
  • Bathrobes
  • Blu-ray player
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dining table
  • DVD/CD player
  • Electric kettle
  • Executive lounge access
  • Fire extinguisher
  • Fireplace
  • Free bottled water
  • Free welcome drink
  • Fruits/snacks
  • Hair dryer
  • Heating
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Microwave
  • Mini bar
  • Mirror
  • Mobile hotspot device
  • Mosquito net
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Sewing kit
  • Shared bathroom
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Trouser press
  • TV [in bathroom]
  • Wake-up service
  • Wi-Fi [free]
  • Wine glasses
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site
Trimurti
  • Cuisine: American, Asian, French
  • Menu: Buffet, A-la-carte
Lan Hua
  • Cuisine: Chinese
  • Menu: Buffet
Ebisu
  • Cuisine: Japanese
  • Menu: Buffet
Coffee Cafe
  • Cuisine: European, Indonesian
  • Menu: Buffet

Location

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264
Excellent
Location

8.2

Airports
  • Juanda International Airport (SUB)
    11.9 km
  • Abdul Rachman Saleh Airport (MLG)
    72.8 km
Public transportation
  • Ngagel
    1.0 km
  • Wonokromo Railway Station
    2.2 km
Hospital or clinic
  • Miracle Aesthetic Clinic Thamrin
    370 m
Shopping
  • Tunjungan Plaza
    2.1 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Bungkul Park
    950 m
  • Monkasel (Submarine Monument)
    1.5 km
  • Surabaya's Zoo
    1.6 km
  • Surabaya Town Square
    1.7 km
  • Tunjungan Plaza
    2.1 km
  • Tugu Pahlawan
    4.1 km
  • Suramadu National Bridge
    4.1 km
  • Sampoerna Museum
    5.8 km
  • Masjid Nasional Al Akbar Surabaya
    6.6 km
  • Pakuwon Food Festival
    6.9 km
Nearby landmarks
  • Embassy of the United States
    140 m
  • Monumen Perjuangan POLRI
    240 m
  • Keputran Market
    310 m
  • Pasar Keputran
    310 m
  • Miracle Aesthetic Clinic Thamrin
    370 m
  • BCA Bank
    430 m
  • Taman Korea
    470 m
  • Newton Vintage Store
    490 m
  • Klinik Anugerah Sulung
    510 m
  • Consulate of Netherlands
    540 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until00:00
  • Check-out from12:00
  • Check-out until13:00
  • Reception open until01:00
Getting around
  • Airport transfer fee220000 IDR
  • Distance from city center5 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)139000 IDR
  • Daily Internet/Wi-Fi fee0 IDR
The property
  • License Id / Local Tax ID/ Entity Name60264
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants4
  • Number of rooms 257
  • Room voltage257
  • Year property opened2007
  • Most recent renovation2015
Parking
  • Daily parking fee0 IDR

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Surabaya Hotel from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.1
Facilities7.8
Location8.2
Room comfort and quality7.9
Service8.0
Value for money7.8
High score for Surabaya
Rating
9+ Exceptional (243)
8-9 Excellent (274)
7-8 Very Good (550)
6-7 Good (204)
<6 Below Expectation (145)
Time of the year
Mar - May (368)
Jun - Aug (396)
Sep - Nov (283)
Dec - Feb (369)

Show reviews that mention 

Showing 1,416 verified guest comments
12345
10.0
Exceptional
Muhamad from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in December 2021

Nice Hotel to Stay”

I stayed at suite room which was really nice place to stay. I love the gym too, spacious and not too small. It also located near in the heart of the city, so it's easy to get anything you need nearby.

Reviewed March 11, 2022

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Dear Mr. Muhammad, Warmest greetings from Mercure Surabaya Grand Mirama! We are very happy to learn that you have had such a positive experience with us and that your stay with us has had left such a delightful impression on you. Thank you for sharing your experience and we do hope we will get the chance to host you once again in the near future. Best regards, Andreas Riyadi General Manager

Responded March 13, 2022
Mercure Surabaya Hotel
10.0
Exceptional
Andrew from Indonesia
Solo traveler
Superior Queen Room
Stayed 4 nights in October 2021

One of the best Hotel in Surabaya”

Strategic location, best service. Location easy to find and near eatery place. Reccomended to stay

Reviewed October 22, 2021

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Dear Mr. Andrew, Warmest greeting from Mercure Surabaya Grand Mirama! Thank you very much for your glowing feedback on your last stay with us. I am very happy that you had such a great time in your last stay. Our hotel is looking forward to host your next stay, which is hopefully, in the near future with us. Best regards, Andreas Riyadi General Manager

Responded November 10, 2021
Mercure Surabaya Hotel
9.6
Exceptional
Ida from Indonesia
Group
Premier Superior Twin
Stayed 1 night in May 2022

Take a long time to check in ”

Make sure to re-confirm your booking room to shorten the check-in time

Reviewed May 16, 2022

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Ibu Ida Yang Terhormat, Salam hangat dari Mercure Surabaya Grand Mirama Terima kasih banyak atas ulasan Saudara mengenai pelayanan di hotel kami. Semoga kami dapat menyambut Saudara kembali dalam waktu dekat dan bisa memberikan pelayanan yang lebih baik lagi Dengan hormat, Andreas Riyadi General Manager

Responded May 17, 2022
Mercure Surabaya Hotel
9.2
Exceptional
David from United States
Family with teens
Superior Queen Room
Stayed 1 night in June 2022

Great value”

Excellent location and great value for a nice room including breakfast. Hotel is still coming out of Covid so a few things could be improved but very freindly and helpful staff, food was decent and location great.

Reviewed June 16, 2022

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Dear Mr, Frans Gunawan Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager

Responded June 17, 2022
Mercure Surabaya Hotel
10.0
Exceptional
Dicky from Indonesia
Solo traveler
Premier Superior Twin
Stayed 1 night in January 2022

Exceptional”

Nice hotel located in central Surabaya.

Reviewed April 18, 2022

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Bapak Dicky yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan dari Anda. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Andreas Riyadi General Manager

Responded May 06, 2022
Mercure Surabaya Hotel
10.0
Exceptional
Hisyam from Indonesia
Family with young children
Executive Suite 1 King Bed
Stayed 1 night in December 2019

Best”

Good hospitality, good food quality, and good place.

Reviewed January 03, 2020

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Dear Hisyam, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during stay.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Guest Se

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Mercure Surabaya Hotel
9.6
Exceptional
Calvin from United States
Business traveler
Superior Queen Room
Stayed 1 night in June 2021

Superb Location and Service”

Staffs are extremely Helpful. The Manager personally texted me and assisted for Swab test before departure. Many thanks

Reviewed June 19, 2021

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Dear Mr,Calvin We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Front Office Manager

Responded July 18, 2021
Mercure Surabaya Hotel
8.4
Excellent
SOFIA from Singapore
Solo traveler
Superior Twin Room
Stayed 2 nights in September 2022

Breakfast”

Breakfast range was not that fantastic and the non smoking level stank of cigarettes because there is a function room nearby the room and people was smoking. The security level is also not that great as non guest attending functions could access the room area.

Reviewed November 01, 2022

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Dear Mrs, Sofia Warmest Greeting From Mercure Hotel Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi Geberal Manager

Responded January 06, 2023
Mercure Surabaya Hotel
8.8
Excellent
bunga from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in February 2021

Everything was great but..”

I love everything here. Such a good stay. There’s 2 things that i don’t like. 1st was i can hear voice from other room, i had trouble sleeping. 2nd i hate to wait just to check in while two or more employees were serving a visitor.

Reviewed February 21, 2021

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Dear Bunga We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Responded February 21, 2021
Mercure Surabaya Hotel
8.0
Excellent
Arief from Indonesia
Solo traveler
Superior Queen Room
Stayed 1 night in January 2023

Nice hotel”

Nice hotel but i get room near loading. Very noisy.

Reviewed January 12, 2023

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Dear, Mr. Arief Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our customers every day. It is with sincere regret that we note your dissatisfaction with your stay at Mercure Grand Mirama Surabaya. I deeply regret that your stay did not meet your expectation. Please accept my humble apologies for this matter, I will Improve our quality of service. I hope you might see the changes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future . Sincerely, Andreas Riyadi General Manager

Responded January 15, 2023
Mercure Surabaya Hotel
8.0
Excellent
Go from Indonesia
Solo traveler
Superior Queen Room
Stayed 3 nights in February 2021

NIce place, friendly staff, but poor wifi”

The hotel is good, the staff are friendly, food are delicious, but unfortunately the wi-fi connection were so poor. I even cannot work with my laptop for 3 days.

Reviewed February 28, 2021

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Dear Mr/s Go Greetings from Mercure Hotels Surabaya Grand Mirama Thank You for choosing us as your stay in Surabaya. It is our commitment to deliver excellent service to our costumer everyday. It is with sincere regret that we note your dissatisfaction on stay in the room. I deeply regret that our wifi facilities did not meet expectation. Please accept my humble apologies for this matter. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Hotels Surabaya Grand Mirama team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you attend, we hope to see you again soon where you can witness the improvements we have made. Warm Regards, Lydia Front Office Manager

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Mercure Surabaya Hotel
8.0
Excellent
Kannan from India
Business traveler
Superior Twin Room
Stayed 1 night in December 2022

good”

good experience

Reviewed December 21, 2022

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Dear Mr, Kannan Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager

Responded January 06, 2023
Mercure Surabaya Hotel
7.6
Very good
Yunita from Indonesia
Couple
Superior Queen Room
Stayed 1 night in May 2020

Not good enough as a 4 star hotel”

Nice breakfast. Cozy room. No smoking room, but cigarette smells all over the room.

Reviewed May 18, 2020

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Dear,Yunita Warmest Greeting from Mercure Surabaya Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

Responded June 30, 2020
Mercure Surabaya Hotel
8.0
Excellent
Lim from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in August 2020

Nyaman”

Nyaman, sesuai dg harganya

Reviewed November 17, 2020

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Lim yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan dari Anda. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Joni Guest Service Manager

Responded November 18, 2020
Mercure Surabaya Hotel
7.2
Very good
Yunita from Indonesia
Couple
Superior Queen Room
Stayed 1 night in May 2020

2nd visit”

The same room for 2nd time. Feel like home.

Reviewed June 01, 2020

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Dear ,Yunita We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Responded June 30, 2020
Mercure Surabaya Hotel
6.4
Good
Galuh from Indonesia
Couple
Superior Queen Room
Stayed 1 night in July 2021

nice hotel for staycation”

nice place, pretty quite for staycation, untuk kebersihan oke, pelayanan ramah waktu check in, cuma wifi bisa dibenahi lagi kadang putus kadang connect, sama waktu mandi standing shower gabisa digunakan. but, overall for just staycation melepas penat it's okay :)

Reviewed July 11, 2021

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Ibu Galuh yang terhormat, Salam Hangat dari Mercure Surabaya Terima kasih telah meluangkan waktu untuk memberi tahu kami tentang pengalaman Anda di Mercure Surabaya. Saya minta maaf bahwa pengalaman Anda tidak memenuhi harapan Anda, tolong izinkan saya untuk menyampaikan permintaan maaf yang tulus. Di Mercure, kami berusaha untuk memberikan pengalaman layanan yang unggul bagi setiap pelanggan, karena itu umpan balik Anda sangat penting bagi kami. Harap yakinlah bahwa kami mengambil langkah-langkah yang tepat untuk mengatasi masalah dan mencegah kejadian di masa depan. Kami sangat berterimakasih atas perhatian Anda, dan harapan kami bahwa Anda akan memberi kami kesempatan untuk melayani Anda dengan lebih baik dalam waktu dekat Hormat kami, Lydia Front Office Manager

Responded November 23, 2021
Mercure Surabaya Hotel
6.0
Peter from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in December 2022

Cleanliness is not good”

The hotel is getting old. I was a regular visitor in the past but now is more of much disappointment. I hope they fix things sooner

Reviewed December 27, 2022

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Dear Mr. Peter Warmest Greeting from Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regard Andreas Riyadi General Manager

Responded January 06, 2023
Mercure Surabaya Hotel
4.8
Andrea from Philippines
Group
Executive Suite 1 King Bed
Stayed 7 nights in December 2022

Horrible first 3 days, bathtub does not work even after 2 "repairs" then had to transfer room on 4th day to a room with a working bathtub but the plumbing smells bad on occasion even in the 2nd room w”

Do not come here if you love bathtubs. You will only waste your bubble bath gels and bath salts. Hotel does not compensate guests for badly maintained suite rooms. The breakfast buffet choices are limited and isn't that great for foreigners because hardly anyone speaks English even at the reception. I already paid yesterday for additional pax for the breakfast buffet using my credit card but the receptionist is bugging me again today to pay for the same bill but they asked my companion in case my companion will be fooled into paying for the same bill twice. Very incompetent staff.

Reviewed December 27, 2022

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Dear Mrs. Andrea Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our Guests. It is with sincere regret that we note your dissatisfaction on stay in the room. I deeply regret that the room facilities did not meet expectations. Please accept my humble apologies for this matter, I will train back our staff to enhance the quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you and attend, we hope to see you again soon when you can witness the improvements we have made. Best Regard Andreas Riyadi General Manager

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Mercure Surabaya Hotel
5.6
Alexander from Indonesia
Solo traveler
Superior Twin Room
Stayed 2 nights in August 2022

Above average”

It's not a new hotel, quite old. Walking distance to Cathedral Church

Reviewed September 01, 2022

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Bapak Alexander yang terhormat, Salam Hangat Dari Mercure Surabaya Grand Mirama Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Anda Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan lebih memuaskan dari kunjungan Anda sebelumnya. Hormat kami, Andreas Riyadi General Manager

Responded September 03, 2022
Mercure Surabaya Hotel
4.4
suganda from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in December 2021

Acceptable”

The badest mercure I ever stay...

Reviewed December 19, 2021

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Dear Mr,Suganda Warmest Greeting from Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regard Andreas Riyadi General Manager

Responded December 23, 2021
Mercure Surabaya Hotel
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