7.8

Very good
/10
(1,544 reviews)See what guests said
Highly rated by guests – 86% would recommend
Highly rated by guests – 86% would recommend
Housekeeping23
Breakfast10
Food & Dining3
See map

8.1

Excellent

Location rating score

Excellent location - 110 meters from city center
Parking
FREE
Popular landmarks
Bungkul Park 950 m
Monkasel (Submarine Monument) 1.5 km
Surabaya's Zoo 1.6 km
Surabaya Town Square 1.7 km
Tunjungan Plaza 2.1 km
Tugu Pahlawan 4.1 km
Suramadu National Bridge 4.1 km
Sampoerna Museum 5.8 km
Masjid Nasional Al Akbar Surabaya 6.6 km
Pakuwon Food Festival 6.9 km
Nearby landmarks
Embassy of the United States 140 m
Monumen Perjuangan POLRI 240 m
Keputran Market 310 m
Pasar Keputran 310 m
Miracle Aesthetic Clinic Thamrin 370 m
BCA Bank 430 m
Taman Korea 470 m
Newton Vintage Store 490 m
Klinik Anugerah Sulung 510 m
Consulate of Netherlands 540 m
Mercure Surabaya Hotel

"Good hospitality, good food quality, and good place."

Hisyam - January 3, 2020
Superior Queen Room - Guestroom Mercure Surabaya Hotel
Lobby Mercure Surabaya Hotel
Lobby Mercure Surabaya Hotel
See all 51 photos
Removed from saved list
Free Wi-Fi

Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Bungkul Park
Within 950 m of property

This property is in high demand!

5 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money7.8
Distance to city center5 km
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport11.9 km

Rooms available at Mercure Surabaya Hotel

Very good
Room comfort & quality
7.9
Executive Suite 1 King Bed
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room with Queen Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Queen Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Premier (Queen Bed)
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Premier Superior Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed & 2 single bed...
Enter dates to see prices
Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed & 2 single bed...
Enter dates to see prices
Mirama Suite
...
  • Room size: 47 m²/506 ft²
Enter dates to see prices
Executive Suite
...
  • Room size: 47 m²/506 ft²
  • 1 queen bed
Enter dates to see prices
Premium Superior Double Room
...
    Enter dates to see prices
    Mirama Suite Room Only
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Mercure Surabaya Hotel?

      Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Mercure Surabaya Hotel?

      Mercure Surabaya Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 220000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Surabaya Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Surabaya Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

      Is breakfast offered at Mercure Surabaya Hotel?

      Start your mornings right, with the continental and buffet breakfast options offered at Mercure Surabaya Hotel. Adults can enjoy breakfast offered with an additional charge of 139000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Mercure Surabaya Hotel?

      Mercure Surabaya Hotel features 4 on-site restaurants for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

      What is the smoking policy at Mercure Surabaya Hotel?

      Mercure Surabaya Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

      See map
      Explore the neighborhood

      What people love about Mercure Surabaya Hotel

      • 8.0

        Very good
        Cleanliness

        "The room is clean and room is big too."

        Ratna

        |

        January 3, 2019

      • 8.4

        Excellent

        "Nice basic hotel, value for money."

        Camelia

        |

        July 25, 2019

      • 8.0

        Very good
        Breakfast

        "Breakfast good with many varians."

        Ratna

        |

        January 3, 2019

      Property ranking|Compared to 706 Surabaya properties
      See all rankings
      Room comfort score
      7.9/10
      Room size
      31 sqm.
      Cleanliness score
      8/10
      Location score
      8.1/10
      Better than
      96
      %
      of Surabaya properties
      Bigger than
      93
      %
      of Surabaya properties
      Better than
      80
      %
      of Surabaya properties
      Better than
      78
      %
      of Surabaya properties
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

      Sign in now
      Overall rating:

      7.8

      Very good
      1,544 reviews
      Cleanliness
      8.0
      Facilities
      7.6
      Location
      8.1
      Read all reviews >
      What travelers say they love:
      Breakfast are great with choices and quantity.
      Harmono from Indonesia
      Couple
      More about Mercure Surabaya Hotel

      More about Mercure Surabaya Hotel

      This renovated, luxury hotel is the answer to those seeking a stylish lodging quarter that prioritizes comfort and convenience. The 126 well-equipped rooms at Mercure Surabaya Hotel are categorized into an array of room configurations to suit all types of discerning travelers. Whether traveling on business or for pleasure, this hotel has something that will please potential guests. Located on Jalan Raya Darmo, the center of Surabaya, guests are not too far from the many attractions in the area, namely the Surabaya Zoo and Plaza Tunjungan - the city's biggest shopping center. For those preferring to stay indoors, there are countless facilities to take advantage of like the 24-hour coffee shop, an outdoor swimming pool, a fitness center, a spa, and two restaurants to choose from. At Mercure Surabaya Hotel, the rates are affordable, the location is ideal, and security and comfort are second-to-none.

      Show less

      Most talked about facilities

      Housekeeping

      110 mentions

      Breakfast

      67 mentions

      Food & Dining

      40 mentions

      Swimming Pool

      32 mentions

      What they offer

      8.0

      Very good
      Staff 

      "Staff so friendly and they are very helpfull"

      Ratna

      |

      January 3, 2019

      View all reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      American
      Asian
      Continental
      Halal
      Italian
      Vegetarian
      Vegan
      Full English/Irish
      Gluten-free
      Buffet
      Show more

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Property announcements

      Show less

      Reviews of Mercure Surabaya Hotel from real guests

      Provided by verified guests of Agoda
      7.8
      /
      10
      Cleanliness8.0
      Facilities7.6
      Location8.1
      Room comfort and quality7.9
      Service7.9
      Value for money7.8
      High score for Surabaya
      Rating
      9+ Exceptional (192)
      8-9 Excellent (271)
      7-8 Very Good (544)
      6-7 Good (203)
      <6 Below Expectation (140)
      Time of the year
      Mar - May (350)
      Jun - Aug (382)
      Sep - Nov (274)
      Dec - Feb (344)
      Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
      All guests (1544)
      All room types
      All languages

      Shows reviews that mention

      Showing 1350 verified guest comments
      12345
      10.0
      Exceptional
      sigit from Indonesia
      Family with young children
      Superior Twin Room
      Stayed 1 night in April 2012

      Nice hotel good location”

      Location, Not Too Far from Airport, Eating Places, Cheap Food

      Lots of eating place nearby, reachable from Surabaya center of city, good location, Mercure Surabaya is situated on the main route through Surabaya, next to consulate and government offices and tourist attractions such as the Tugu Pahlawan heroes monument and the zoo. Ideal for business and leisure travel, boasting easy access to Gubengrailway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, a coffee lounge, pool bar, three meeting rooms, a ballroom, swimming pool, fitness centre and spa.

      Reviewed April 16, 2012

      See room deals

      9.3
      Exceptional
      James from Australia
      Solo traveler
      Superior Queen Room
      Stayed 7 nights in August 2011

      great lovely hotel with a great room & great staff”

      Friendliness of ALL the staff

      Great hotel with great choice of Japanese & Chinese Restaurants & a great cafe / bar . I stayed in Hotel for 7 nights & have not found friendlier / helpful staff anywhere in the world. All the staff greeted you with a smile & just couldnt do enough for you. I have stayed in many hotels around the world & would rate this stay as the BEST. It all has to do with service with a smile . I got the 5 star service. I spent everyday at the pool & whilst no one usually there it was spotlessly clean & very relaxing. Special mention must be made to the Manager & staff of the Cafe / Bar. I spent every night at the Bar ( Happy Hour 5-7pm ) & the staff just couldnt do enough for you. One thing I did like is that I got recommendations for restaurants in Surabaya , shopping & massage spas etc. All were great & the food was so good at two recommended restaurants that I returned to eat there a second time. All staff did promote the 2 restaurants in the hotel. If ever in Surabaya again I would not stay any where else & would not hesitate to recommend this hotel to my friends / colleagues. Take a bow Mecure Surabaya you make the service in hotels in my home country look second rate.

      Reviewed August 28, 2011

      See room deals

      8.0
      Excellent
      Jeffrey from Indonesia
      Business traveler
      Superior Twin Room
      Stayed 1 night in August 2012

      Great location”

      the mercure surabaya hotel is centrally located in surabaya. the mercure surabaya hotel is exactly what you've come to expect from a mercure. it's a 4 stars business hotel, and although it's been some years, it's well maintained hence no complaints in this respect. rooms are well furnished, and nicely maintained hence clean. amenities are also nicely provided. the best thing about this hotel is its central location, in the heart of surabaya. be forewarned, though, there's practically nothing of interest within walking distance hence you'll need transportation. in summary, i have no hesitation in recommending this hotel especially if you don't mind the budget. if you're on a budget though, and don't mind sacrificing some here and some there, there are plenty other options in surabaya.

      Reviewed August 28, 2012

      See room deals

      9.3
      Exceptional
      Ganesan from Malaysia
      Couple
      Stayed 3 nights in February 2011

      Good hotel, very good service”

      Centre of the city, 24hrs room services

      we really enjoyed staying in mercure surabaya. firstly i paid a fantastic competitive price for a 3 night stay through agada. than i really have to commend on the extra ordinary seviceof the hotel, i was given a late check out at 4.00pm since my flight was at late evening.fantastic restorants, very good spa, fully equipt gym and avery nice swimming pool which i made use of everything and enjoyed every minute of my stay. also the hotel arranged for me the airport pick up and drop off for a very reasonable price.

      Reviewed February 23, 2011

      See room deals

      9.0
      Exceptional
      Jayadas from Singapore
      Business traveler
      Stayed 3 nights in September 2009

      Mercure Surabaya- Clean, safe, comfortable. ”

      - well furnished room, comfortable bed - efficient house cleaning - polite staff - Very safe and secure - Well equiped supermarket and eatery in close proximity
      - Limited menu at hotel cafetaria / coffeehouse

      Mercure is a wonderful establkshment and Mercure Surabaya lived up to my expectations. The room is well furnished, with all that you can really need for a comfortable stay. The house cleaning staff are efficient. The front desk and security staff are very polite and helpful.The proximity of the supermarket and the round-the-clock eatery is a big plus. Easy to move around by taxi. In short- I am delighted with Mercure Surabaya and I will stay there again.

      Reviewed September 10, 2009

      See room deals

      9.0
      Exceptional
      Raphaela from Indonesia
      Solo traveler
      Superior Queen Room
      Stayed 3 nights in October 2014

      Comfortable ”

      Minimalist and comfy room. Terrific location. Attentive staff.

      This was my fourth time staying at Mercure Surabaya. The size of the room is adequate. I had a pleasant stay. That said, swimming pool was not exactly clean with leaves and small branches continuously falling from trees lining the pool. As I was swimming, the pool staff would attempt to get rid of them which was distracting. I could hardly swam in peace. Moreover, I found the overall standard of the spa has declined from my previous visit. Housekeeping and front desk staff though attentive, could use some training to be more organised, ensuring communication between various departments within the hotel.

      Reviewed November 03, 2014

      See room deals

      10.0
      Exceptional
      mahadzir from Malaysia
      Group
      Stayed 2 nights in April 2010

      mercure hotel surabaya indonesia”

      nice room, great breakfast, friendly service, good massage
      the live band at the coffe house should play longer...not till 10pm pls coz they were really good!!!!

      had a wonderful stay a mercure hotel surabaya indonesia. the room was nice and very clean. what i like most about this hotel is its brakfast. a lot of varieties and the food was fantastic. all the staff at mercure are very polite n friendly. thumps up for the great services. will surely stay at mercure for my next trip to surabaya!!!!!

      Reviewed April 28, 2010

      See room deals

      9.0
      Exceptional
      OLIVIA from Indonesia
      Group
      Superior Twin Room
      Stayed 1 night in September 2012

      Great Hotel with Reasonable Price”

      Location, comfortable bed, spacious n clean room

      my friend and i stayed in mercure surabaya over the weekend, to attend the wedding party of our friend in mercure's ballroom. it was a very pleasant stay. started with afull smile-quick-helpfull front desk service with fresh welcome drink, make good imprrssion for us. the room is spacious and clean. bathroom is also nice and clean. we like our comfortable bed. we have got the chance to try the breakfast, but for sure..our next visit would be longer so we could enjoy this hotel even more.

      Reviewed September 26, 2012

      See room deals

      8.7
      Excellent
      bibiana from Malaysia
      Solo traveler
      Superior Queen Room
      Stayed 1 night in February 2012

      impressive hotel, clean, staff vey helpful”

      big room, clean, helpful staff,good security system

      very quick check-in hotel. huge and beautiful room, very comfortable. there are safety box in the room , does not work but because I do not really need the box so it was not a big deal to me. taxi facility is fast, easy and very good, its bluebird taxi(very famous group in Indonesia). I am very impressed with the service at the hotel expecially when its late at night in the restorant, my experience during the stay in here, cause travel fatigue I fell asleep and woke up after 12midnite and I havent eat dinner. restaurant has closed, but when I get to the lobby, they still provide what I need such as dinners and of course a tasty draff beer! I spend more time sitting at the bar, having dinner and drinks until the hour already around 3.30am and get to the airport around 4 am, once again check out process is very quick and easy. The hotel also offers body massages in the room, but I made ​​a mistake when I went to massage center outside the of the hotel ... "enak sekali" .. lol its a very wonderful hotel and i will stay again in this hotel when im in surabaya soon.

      Reviewed February 19, 2012

      See room deals

      9.0
      Exceptional
      Yudha from Indonesia
      Business traveler
      Superior Twin Room
      Stayed 2 nights in May 2012

      Superb Location”

      Location was a plus along with modern amenities

      The furniture and decor in the rooms were very nice. The front desk staff were very helpful and polite. The breakfast was very good and had a lot of options (breads, hot foods, fruits, etc). Mercure Hotel is located on the main street of Surabaya makes it very central to most of the major business hot spots in Surabaya. Great experience!

      Reviewed June 14, 2012

      See room deals

      10.0
      Exceptional
      jennifer from United States
      Couple
      Stayed 2 nights in April 2009

      Surabaya holiday”

      Polite staff, lovely breakfast, big enough pool, access to location central, comfortable room. Overall a good impression. Nice "high tea" served in the coffee shop for a reasonable price.
      Could have had another chair in the room - only two, The cable for the internet didn't work, so had to request one that did. (Since our friend who stayed at the same time as we did had the exact same problem - we wonder if that is a standard "problem"? The music by the pool was rather a noisy bother, and even though we asked to have it turned down, it was still not relaxing to have the techno-thumping going on all the time.We'd prefer if there we no smoking at all allowed in the coffee shop and restaurant.

      Thank you for the comfortable stay and kind, attentive service. We found your staff professional, competent and helpful. The room was also comfortable, with many helpful conveniences. The location in the center of town is also useful. We think Mercure is doing a lovely job in its service and we appreciated the very reasonable cost as well. If we were to return to Surabaya, we would strongly consider staying there again. Thank you.

      Reviewed April 18, 2009

      See room deals

      9.3
      Exceptional
      Jaime from United States
      Solo traveler
      Superior Queen Room
      Stayed 1 night in May 2011

      consistently excellent”

      Staff, Food, Value

      i have stayed at the mercure surabaya four times this year and have not been disappointed. the rooms are spacious, comfortable and well-designed. the staff are friendly and helpful. the food is great. when i stay here, i don't need to go out to eat because the restaurant has both a japanese menu and a western/indonesian menu. for the price, i will continue to stay here in the future.

      Reviewed May 15, 2011

      See room deals

      10.0
      Exceptional
      Muhammad from Brunei Darussalam
      Solo traveler
      Superior Queen Room
      Stayed 2 nights in May 2015

      Recommended Hotel in Surabaya”

      Location, Cleanliness and Comfortable

      This is the second time i stay here. The first time few years ago. This time i stay for few night before heading to Padang. The hotel itself located really close to and along Jalan Darmo Road and one can easily join the Car Free Day in Surabaya. Everyhtings fine for me except during the check in process which the hotel management didnt receive my booking from Agoda.Com earlier and that make me waiting at the lobby for few minutes and it made me a bit disappointed as well. This never happened to me before when using Agoda.Com. But overall i like this hotel and definitely will stay here again if i have a chance to go to Surabaya again in the near future. Oh yah..this hotel have their own Blubird Taxi standby at the back of the hotel, so easy to get a taxi then.

      Reviewed May 22, 2015

      See room deals

      8.7
      Excellent
      Edi from Indonesia
      Business traveler
      Superior Twin Room
      Stayed 1 night in April 2014

      Great choice for business trip”

      Warm & attentive hotel staffs, nice room and facility, location is great

      I was very satisfied staying in Mercure Surabaya Hotel. This was my second time here. Warm & attentive staffs, check in and check out very fast, and the room size, the feeling staying inside the room, the design, the working table inside the room is just perfect. The point that need improvement is the breakfast menu. The coffee is so watery, the fruits are not sweet. Overall I am OK.

      Reviewed April 12, 2014

      See room deals

      8.7
      Excellent
      MOHD from Malaysia
      Couple
      Superior Queen Room
      Stayed 5 nights in October 2012

      Lovely Hotel with Lovely Staff”

      Clean, easy acess and good facilities

      A very enjoyble stay and full of good memories for both of us in Surabaya. The trip to Mount Bromo and Lapindo Mud was great, and rarely found in other places. The more important thing is that the people we met in Surabaya are very friendly and polite. Our visit to mosques like Cheng Hoo Mosque and National Mosque was good to remember, at least some difference from what we have seen in other parts of the world. Thank you Surabaya,thank you all the staff in Mercure,for making us really happy and looking forward to visit again next time.

      Reviewed October 10, 2012

      See room deals

      9.7
      Exceptional
      Hendra from Indonesia
      Solo traveler
      Superior Queen Room
      Stayed 1 night in October 2011

      Sweet,nice and clean”

      Nice Rooms and great free high speed internet

      I really had a great time staying in Mercure HOtel-Surabaya. The Room is clean and nicely done. The bathroom is a little small but it is OK. The bed is neat. There was free complimentary fruits available which I thought it was something special. The people are nice. The receptionists are very helpful and very friendly. Nothing matters more to me than having a friendly service.

      Reviewed October 06, 2011

      See room deals

      9.3
      Exceptional
      Dyah from Indonesia
      Group
      Superior Twin Room
      Stayed 1 night in July 2012

      lovely hotel with excellent service ”

      near shopping mall

      this is my second time that i stayed at mercure surabaya hotel. and i love it. it close to shopping mall and the service is excellent. once i need rope and scissor to wrap my things, the staff is provide it for me.. that kind of service that i never forget.

      Reviewed July 26, 2012

      See room deals

      9.3
      Exceptional
      Vy from Malaysia
      Group
      Superior Twin Room
      Stayed 1 night in May 2011

      Plesant surprise”

      Price, Staff

      We were a group of 8 at the Mecure for a 24 hour stopover. When I emailed to check our Agoda bookings, I got a reply within two hours - and with an apology for being late! Thereafter, my two other emails were replied in no time. Now, that's efficient. Check in was a breeze and all our requests and room configurations were gotten correct. The staff right from arrival to the reception, coffee house and housekeeping were a gem. The rooms were big for the price you pay. They were clean and well appointed. The bathroom was clean and the bed was nice and comfy. The picture we saw on the web of the hotel does not do it justice. It looks a lot better than the box like structure we saw on the web. Breakfast was fantastic for Rp80,000+. Our transport to the airport booked the night before came smack on time (Rp150,000 for a big MPV). No complaints at all and will definitely book the Mecure the next time we are in Surabaya. One thing though - the Tunjungan Mall is said to be close by but it is actually 7 minutes by taxi - so, not exectly within close walking distance. Nevertheless, psst, psst..there is a very big Mc Donalds wihtin walking distance. A good short stay for us.

      Reviewed May 28, 2011

      See room deals

      9.3
      Exceptional
      william from United States
      Solo traveler
      Stayed 3 nights in January 2010

      two stays in surabaya”

      room, bathroom, nice pool
      expensive breakfast

      hotel is attractive and pleasant. It has an especially nice pool. The rooms have small windows, I would prefer more of a view, but beds are comfortable, staff is accommodating and the overall experience was positive. I have stayed in the Mercure twice and will do so again when i return to Surabaya.

      Reviewed April 14, 2010

      See room deals

      9.0
      Exceptional
      Don from Australia
      Business traveler
      Superior Queen Room
      Stayed 5 nights in April 2012

      Very nice Hotel. Excellent Service.”

      Very pleasant staff . Always willing to assist.

      I often stay at Mercure Surabaya , & always find this hotel very comfortable. Staff are, as always,s helpful & friendly, with no request too difficult.Choice of restaurants is great plus for this hotel. Food is very good.

      Reviewed May 05, 2012

      See room deals

      12345
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices

      |

      Dismiss

      null