Mercure Surabaya Hotel
Wake up to a magical day and enjoy all that Surabaya offers with a stay at Mercure Surabaya Hotel.
The facilities and services provided by Mercure Surabaya Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Mercure Surabaya Hotel. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at Mercure Surabaya Hotel include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Mercure Surabaya Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.
Dining and things to do
Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Mercure Surabaya Hotel is ready to serve your most specific needs. A selection of food types including kosher and halal options is available for guests with dietary restrictions.
Have fun at night with your travel companions right at the hotel's karaoke rooms, bar and nightclub. Guests of Mercure Surabaya Hotel can even have groceries delivered to their room for cooking, using the hotel's special service. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities and shared kitchen available here.
To fill your days, be sure to check out the fantastic facilities offered at Mercure Surabaya Hotel. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like the non-motorized water sports. In a competitive mood? Get sporty with your travel group or other guests at the ping-pong table, yoga room and golf course on site in the hotel.
Have some relaxing fun with family and friends at the library, games room and shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.
Around the property
There are many attractions to discover within close proximity to Mercure Surabaya Hotel. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 2.1 km away.
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/781/78163/78163_17101919340058058835.jpg?ca=6&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/781/78163/78163_17101919060058057461.jpg?ca=6&ce=1&s=98x98&ar=1x1)
Nice Hotel to Stay”
I stayed at suite room which was really nice place to stay. I love the gym too, spacious and not too small. It also located near in the heart of the city, so it's easy to get anything you need nearby.
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Dear Mr. Muhammad, Warmest greetings from Mercure Surabaya Grand Mirama! We are very happy to learn that you have had such a positive experience with us and that your stay with us has had left such a delightful impression on you. Thank you for sharing your experience and we do hope we will get the chance to host you once again in the near future. Best regards, Andreas Riyadi General Manager
One of the best Hotel in Surabaya”
Strategic location, best service. Location easy to find and near eatery place. Reccomended to stay
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Dear Mr. Andrew, Warmest greeting from Mercure Surabaya Grand Mirama! Thank you very much for your glowing feedback on your last stay with us. I am very happy that you had such a great time in your last stay. Our hotel is looking forward to host your next stay, which is hopefully, in the near future with us. Best regards, Andreas Riyadi General Manager
Take a long time to check in ”
Make sure to re-confirm your booking room to shorten the check-in time
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Ibu Ida Yang Terhormat, Salam hangat dari Mercure Surabaya Grand Mirama Terima kasih banyak atas ulasan Saudara mengenai pelayanan di hotel kami. Semoga kami dapat menyambut Saudara kembali dalam waktu dekat dan bisa memberikan pelayanan yang lebih baik lagi Dengan hormat, Andreas Riyadi General Manager
Great value”
Excellent location and great value for a nice room including breakfast. Hotel is still coming out of Covid so a few things could be improved but very freindly and helpful staff, food was decent and location great.
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Dear Mr, Frans Gunawan Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager
Exceptional”
Nice hotel located in central Surabaya.
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Bapak Dicky yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan dari Anda. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Andreas Riyadi General Manager
Best”
Good hospitality, good food quality, and good place.
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Dear Hisyam, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during stay.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Guest Se
Superb Location and Service”
Staffs are extremely Helpful. The Manager personally texted me and assisted for Swab test before departure. Many thanks
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Dear Mr,Calvin We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Front Office Manager
Breakfast”
Breakfast range was not that fantastic and the non smoking level stank of cigarettes because there is a function room nearby the room and people was smoking. The security level is also not that great as non guest attending functions could access the room area.
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Dear Mrs, Sofia Warmest Greeting From Mercure Hotel Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi Geberal Manager
Everything was great but..”
I love everything here. Such a good stay. There’s 2 things that i don’t like. 1st was i can hear voice from other room, i had trouble sleeping. 2nd i hate to wait just to check in while two or more employees were serving a visitor.
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Dear Bunga We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Nice hotel”
Nice hotel but i get room near loading. Very noisy.
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Dear, Mr. Arief Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our customers every day. It is with sincere regret that we note your dissatisfaction with your stay at Mercure Grand Mirama Surabaya. I deeply regret that your stay did not meet your expectation. Please accept my humble apologies for this matter, I will Improve our quality of service. I hope you might see the changes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future . Sincerely, Andreas Riyadi General Manager
NIce place, friendly staff, but poor wifi”
The hotel is good, the staff are friendly, food are delicious, but unfortunately the wi-fi connection were so poor. I even cannot work with my laptop for 3 days.
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Dear Mr/s Go Greetings from Mercure Hotels Surabaya Grand Mirama Thank You for choosing us as your stay in Surabaya. It is our commitment to deliver excellent service to our costumer everyday. It is with sincere regret that we note your dissatisfaction on stay in the room. I deeply regret that our wifi facilities did not meet expectation. Please accept my humble apologies for this matter. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Hotels Surabaya Grand Mirama team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you attend, we hope to see you again soon where you can witness the improvements we have made. Warm Regards, Lydia Front Office Manager
good”
good experience
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Dear Mr, Kannan Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager
Not good enough as a 4 star hotel”
Nice breakfast. Cozy room. No smoking room, but cigarette smells all over the room.
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Dear,Yunita Warmest Greeting from Mercure Surabaya Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager
Nyaman”
Nyaman, sesuai dg harganya
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Lim yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan dari Anda. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Joni Guest Service Manager
2nd visit”
The same room for 2nd time. Feel like home.
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Dear ,Yunita We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
nice hotel for staycation”
nice place, pretty quite for staycation, untuk kebersihan oke, pelayanan ramah waktu check in, cuma wifi bisa dibenahi lagi kadang putus kadang connect, sama waktu mandi standing shower gabisa digunakan. but, overall for just staycation melepas penat it's okay :)
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Ibu Galuh yang terhormat, Salam Hangat dari Mercure Surabaya Terima kasih telah meluangkan waktu untuk memberi tahu kami tentang pengalaman Anda di Mercure Surabaya. Saya minta maaf bahwa pengalaman Anda tidak memenuhi harapan Anda, tolong izinkan saya untuk menyampaikan permintaan maaf yang tulus. Di Mercure, kami berusaha untuk memberikan pengalaman layanan yang unggul bagi setiap pelanggan, karena itu umpan balik Anda sangat penting bagi kami. Harap yakinlah bahwa kami mengambil langkah-langkah yang tepat untuk mengatasi masalah dan mencegah kejadian di masa depan. Kami sangat berterimakasih atas perhatian Anda, dan harapan kami bahwa Anda akan memberi kami kesempatan untuk melayani Anda dengan lebih baik dalam waktu dekat Hormat kami, Lydia Front Office Manager
Cleanliness is not good”
The hotel is getting old. I was a regular visitor in the past but now is more of much disappointment. I hope they fix things sooner
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Dear Mr. Peter Warmest Greeting from Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regard Andreas Riyadi General Manager
Horrible first 3 days, bathtub does not work even after 2 "repairs" then had to transfer room on 4th day to a room with a working bathtub but the plumbing smells bad on occasion even in the 2nd room w”
Do not come here if you love bathtubs. You will only waste your bubble bath gels and bath salts. Hotel does not compensate guests for badly maintained suite rooms. The breakfast buffet choices are limited and isn't that great for foreigners because hardly anyone speaks English even at the reception. I already paid yesterday for additional pax for the breakfast buffet using my credit card but the receptionist is bugging me again today to pay for the same bill but they asked my companion in case my companion will be fooled into paying for the same bill twice. Very incompetent staff.
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Dear Mrs. Andrea Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our Guests. It is with sincere regret that we note your dissatisfaction on stay in the room. I deeply regret that the room facilities did not meet expectations. Please accept my humble apologies for this matter, I will train back our staff to enhance the quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you and attend, we hope to see you again soon when you can witness the improvements we have made. Best Regard Andreas Riyadi General Manager
Above average”
It's not a new hotel, quite old. Walking distance to Cathedral Church
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Bapak Alexander yang terhormat, Salam Hangat Dari Mercure Surabaya Grand Mirama Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Anda Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan lebih memuaskan dari kunjungan Anda sebelumnya. Hormat kami, Andreas Riyadi General Manager
Acceptable”
The badest mercure I ever stay...
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Dear Mr,Suganda Warmest Greeting from Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regard Andreas Riyadi General Manager