Mercure Surabaya Hotel
Mercure Surabaya Hotel
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Superior Premier (Queen Bed) - View Mercure Surabaya Hotel
Superior Premier (Queen Bed) - View
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Lobby Mercure Surabaya Hotel
Lobby
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Interior view Mercure Surabaya Hotel
Interior view
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Interior view Mercure Surabaya Hotel
Interior view
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Location
Excellent
8.1
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Mercure Surabaya Hotel

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Very good
From 1367 reviewsSee what guests said
7.8
Recommended by 89% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Hot tub

Room choices
7.9
Very good
Room comfort & quality
Deluxe Room with Queen Bed
Deluxe Room with Queen Bed
...
  • City view
  • 25 m²/269 ft²
  • 1 king bed and 1 double bed
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Executive Suite 1 King Bed
Executive Suite 1 King Bed
...
  • City view
  • 54 m²/581 ft²
  • 1 king bed
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Superior Queen Room
Superior Queen Room
...
  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Superior Twin Room
Superior Twin Room
...
  • City view
  • 28 m²/301 ft²
  • 1 double bed
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Superior Premier (Queen Bed)
Superior Premier (Queen Bed)
...
  • City view
  • 20 m²/215 ft²
  • 1 queen bed
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Premier Superior Twin
Premier Superior Twin
...
  • City view
  • 25 m²/269 ft²
  • 1 double bed
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Executive Suite
Executive Suite
...
  • 54 m²/581 ft²
  • Shower and bathtub
  • 1 super king bed
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Suite Standard
Suite Standard
...
  • 54 m²/581 ft²
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Double Standard
Double Standard
...
  • 54 m²/581 ft²
  • Kitchenette
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Double Or Twin Premier
Double Or Twin Premier
...
  • 28 m²/301 ft²
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More about Mercure Surabaya Hotel

More about Mercure Surabaya Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1367)Booking.com Reviews (114)
7.8
Very good
Read reviews from:
Cleanliness8.0
Facilities7.6
Location8.1
Room comfort and quality7.9
Service7.9
Value for money7.7
Provided by verified guests of Agoda
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Showing 1289 verified guest comments
12345
7.2
Billie from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in May 2018
Good location n good value of money”
I always go back to this hotel when I need the center of town hotel location
Reviewed May 16, 2018
8.4
Mohd from Malaysia
Business traveler
Superior Premier (Queen Bed)
Stayed 1 night in March 2018
Great place”
Will consider a return
Reviewed March 24, 2018
8.0
Mohd from Malaysia
Business traveler
Superior Premier (Queen Bed)
Stayed 2 nights in March 2018
Good Place”
Great place and may come again
Reviewed March 22, 2018
8.4
Novi from Indonesia
Family with teens
Superior Twin Room
Stayed 1 night in December 2017
Best location, easy access for morning walk/run, nice swimming pool”
The only think i concern is bathroom/toilet. There is small steps (“undakan”) that you should aware between bathroom and bedroom. The slope of the floor in bathroom also make the water easily flooded.
Reviewed January 04, 2018
Dear Novi , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
8.0
Lois from Indonesia
Business traveler
Superior Premier (Queen Bed)
Stayed 1 night in December 2017
good location in the centre of city”
near busy streets in surabaya, nice hotel, good ambience and hospitality
Reviewed January 02, 2018
Dear Lois , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
5.2
Kien from Malaysia
Business traveler
Superior Queen Room
Stayed 1 night in December 2017
Getting Worst”
Used to be very good but this trip was really disappointing with it services and the room. The room looks a bit run down and very warm in the room. Toilet really smelly. In room dining, ran out of the item I asked for and i asked for a iron and iron broad and was sent only an iron. Standard really dropped a lot.
Reviewed December 25, 2017
Dear Mr. Kien Chow , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
9.6
demokrat from Indonesia
Business traveler
Executive Suite
Stayed 1 night in November 2017
Good hotel and value for money”
This hotel are good, near to the city center and easy to access
Reviewed December 01, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sugito Adhi General Manager
Responded December 07, 2017
Mercure Surabaya Hotel
7.2
Mohamad from Singapore
Solo traveler
Executive Suite
Stayed 2 nights in July 2017
Big room”
Big room & great breakfast, friendly staff, some of the room facilities are run down, need to improve their service.
Reviewed November 13, 2017
5.6
YESINTA from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in November 2017
Cleanliness was poor.”
Staff were amazing but the cleanliness of the hotel room was poor. They did not provide the toilet paper. When we got to the room the bathroom floor was wet, empty hotel shampoo bottle from the previous guest was still in the shower room. Its not worthed to spent such a money and found it that way.
Reviewed November 10, 2017
Dear Ibu Yesinta, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
6.8
Djanuar from Indonesia
Couple
Superior Premier (Queen Bed)
Stayed 1 night in September 2017
Nice hotels with perfect location for business”
Quite nice hotel after the renovation, location is in the Main business street that busy all the day. Room hotel is nice but need more attention to the cleanliness of the bathroom. Has been complained for the aircon that not function properly that makes the temperature a bit hot.
Reviewed September 13, 2017
Dear Djanuar, We very much appreciate your comments regarding your stay at the Mercure Surabaya. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regard Sugito Adhi General Manager
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Mercure Surabaya Hotel
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