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Mercure Surabaya Hotel
Mercure Surabaya Hotel
Mercure Surabaya Hotel
Mercure Surabaya Hotel
Mercure Surabaya Hotel
Mercure Surabaya Hotel
Mercure Surabaya Hotel

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7.9

Very good

1,765 reviews

1,765 reviews

Housekeeping23
Breakfast11
Food & Dining3
See map

8.2

Excellent

Location rating score

Excellent location - 110 meters from city center
Excellent for walking
Parking
FREE
Walkable places
Monumen Perjuangan POLRI

240 m

Keputran Market

310 m

Pasar Keputran

310 m

Taman Korea

470 m

Newton Vintage Store

490 m

Popular landmarks
Bungkul Park

950 m

Monkasel (Submarine Monument)

1.5 km

Surabaya's Zoo

1.6 km

Surabaya Town Square

1.7 km

Tunjungan Plaza

2.1 km

Closest landmarks
Embassy of the United States

140 m

Miracle Aesthetic Clinic Thamrin

370 m

BCA Bank

430 m

Klinik Anugerah Sulung

510 m

Consulate of Netherlands

540 m

Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

940 meters to Bungkul Park

Check-in [24-hour]

Airport transport

Excellent breakfast

Complimentary WIFi in all rooms

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Transport to airport

Bicycle rental

Valet parking

Shuttle service

Exercise area

Spa

Complimentary WIFi in all rooms

Front desk [24-hour]

This property is in high demand!

3 travelers have booked today.

Value for money7.8
Distance to city center5 km
Location rating8.2
Nearest airportJuanda International Airport (SUB)
Distance to airport11.9 km

Rooms available at Mercure Surabaya Hotel

Very good
Room comfort & quality

7.9

Executive Suite 1 King Bed
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Superior Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed & 2 single bed...
Enter dates to see prices
Deluxe Room with Queen Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Queen Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Premier (Queen Bed)
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed & 2 single bed...
Enter dates to see prices
Deluxe Room
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices
Executive Suite
...
  • Room size: 47 m²/506 ft²
Enter dates to see prices
DOUBLE SUPERIOR 1 QUEEN BED
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices
Executive Suite
...
  • Room size: 47 m²/506 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Surabaya Hotel?

Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Surabaya Hotel?

Mercure Surabaya Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 220000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Surabaya Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Surabaya Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Surabaya Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Mercure Surabaya Hotel. Adults can enjoy breakfast offered with an additional charge of 139000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Surabaya Hotel?

Mercure Surabaya Hotel features 4 on-site restaurants for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

What is the smoking policy at Mercure Surabaya Hotel?

Mercure Surabaya Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Mercure Surabaya Hotel?

The closest train, metro, or bus station is Ngagel, 1.0 km away from Mercure Surabaya Hotel.

What restaurants are nearby Mercure Surabaya Hotel?

Mercure Surabaya Hotel’s neighborhood is Surabaya Center which includes popular restaurants such as McDonald's Raya Darmo, Bakso Majapahit and Kayanna Restaurant.

What popular shopping places are close to Mercure Surabaya Hotel?

Mercure Surabaya Hotel is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Mercure Surabaya Hotel?

Mercure Surabaya Hotel is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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See map

Explore the neighborhood

What people love about Mercure Surabaya Hotel

  • 9.2

    Exceptional
    Location

    "Excellent location and great value for a nice room including breakfast."

    David

    |

    June 16, 2022

  • 10

    Exceptional
    Location

    "Nice hotel located in central Surabaya."

    Dicky

    |

    April 18, 2022

  • 10

    Exceptional

    "I stayed at suite room which was really nice place to stay."

    Muhamad

    |

    March 11, 2022

Overall rating:

7.9

Very good
1,765 reviews
Cleanliness
8.1
Facilities
7.8
Location
8.2
Read all reviews >
What travelers say they love:
Staff so friendly and they are very helpfull
Ratna from Indonesia
Family with older children
More about Mercure Surabaya Hotel

More about Mercure Surabaya Hotel

Mercure Surabaya Hotel

Wake up to a magical day and enjoy all that Surabaya offers with a stay at Mercure Surabaya Hotel.
The facilities and services provided by Mercure Surabaya Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Mercure Surabaya Hotel. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Mercure Surabaya Hotel include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Mercure Surabaya Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Mercure Surabaya Hotel is ready to serve your most specific needs. A selection of food types including kosher and halal options is available for guests with dietary restrictions.
Have fun at night with your travel companions right at the hotel's karaoke rooms, bar and nightclub. Guests of Mercure Surabaya Hotel can even have groceries delivered to their room for cooking, using the hotel's special service. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Mercure Surabaya Hotel. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like the non-motorized water sports. In a competitive mood? Get sporty with your travel group or other guests at the ping-pong table, yoga room and golf course on site in the hotel.
Have some relaxing fun with family and friends at the library, games room and shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Mercure Surabaya Hotel. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 2.1 km away.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Housekeeping

110 mentions

Breakfast

67 mentions

Food & Dining

40 mentions

Swimming Pool

32 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • Indonesian
  • Italian

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Light therapy
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Infirmary
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Accessible by elevator
  • Adapter
  • Additional toilet
  • Alarm clock
  • Baby safety gates
  • Bathrobes
  • Blu-ray player
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Dining table
  • DVD/CD player
  • Executive lounge access
  • Fire extinguisher
  • Fireplace
  • Free tea
  • Free welcome drink
  • Fruits/snacks
  • Hair dryer
  • Heating
  • Interconnecting room(s) available
  • Internet access – LAN
  • Iron and ironing board
  • LAN Internet in room [free]
  • Linens
  • Lock box in room
  • Mini bar
  • Mirror
  • Mobile hotspot device
  • Mosquito net
  • Non-smoking
  • Phone
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Sewing kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke alarm
  • Smoking allowed
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Trouser press
  • TV [in bathroom]
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Wine glasses
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

Trimurti

  • Cuisine: American, Asian, French
  • Menu: Buffet, A-la-carte

Lan Hua

  • Cuisine: Chinese
  • Menu: Buffet

Ebisu

  • Cuisine: Japanese
  • Menu: Buffet

Coffee Cafe

  • Cuisine: European, Indonesian
  • Menu: Buffet
Location
Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia, 60264
Excellent
Location

8.2

Airports

  • Juanda International Airport (SUB)
    11.9 km
  • Abdul Rachman Saleh Airport (MLG)
    72.8 km

Public transportation

  • Ngagel
    1.0 km
  • Wonokromo Railway Station
    2.2 km

Hospital or clinic

  • Miracle Aesthetic Clinic Thamrin
    370 m

Shopping

  • Tunjungan Plaza
    2.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Bungkul Park
    950 m
  • Monkasel (Submarine Monument)
    1.5 km
  • Surabaya's Zoo
    1.6 km
  • Surabaya Town Square
    1.7 km
  • Tunjungan Plaza
    2.1 km
  • Tugu Pahlawan
    4.1 km
  • Suramadu National Bridge
    4.1 km
  • Sampoerna Museum
    5.8 km
  • Masjid Nasional Al Akbar Surabaya
    6.6 km
  • Pakuwon Food Festival
    6.9 km

Nearby landmarks

  • Embassy of the United States
    140 m
  • Monumen Perjuangan POLRI
    240 m
  • Keputran Market
    310 m
  • Pasar Keputran
    310 m
  • Miracle Aesthetic Clinic Thamrin
    370 m
  • BCA Bank
    430 m
  • Taman Korea
    470 m
  • Newton Vintage Store
    490 m
  • Klinik Anugerah Sulung
    510 m
  • Consulate of Netherlands
    540 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until00:00
  • Check-out from12:00
  • Check-out until13:00
  • Reception open until01:00

Getting around

  • Airport transfer fee220000 IDR
  • Distance from city center5 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)139000 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Local Tax ID/ Rental License60264
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants4
  • Number of rooms 257
  • Room voltage257
  • Year property opened2007
  • Most recent renovation2015

Parking

  • Daily parking fee0 IDR
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Surabaya Hotel from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.1
Facilities7.8
Location8.2
Room comfort and quality7.9
Service8.0
Value for money7.8
High score for Surabaya
Rating
9+ Exceptional (225)
8-9 Excellent (274)
7-8 Very Good (545)
6-7 Good (204)
<6 Below Expectation (142)
Time of the year
Mar - May (362)
Jun - Aug (389)
Sep - Nov (279)
Dec - Feb (360)
All guests (1,631)
All room types
All languages

Show reviews that mention 

Showing 1,390 verified guest comments
12345
10.0
Exceptional
sigit from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in April 2012

Nice hotel good location”

Location, Not Too Far from Airport, Eating Places, Cheap Food

Lots of eating place nearby, reachable from Surabaya center of city, good location, Mercure Surabaya is situated on the main route through Surabaya, next to consulate and government offices and tourist attractions such as the Tugu Pahlawan heroes monument and the zoo. Ideal for business and leisure travel, boasting easy access to Gubengrailway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, a coffee lounge, pool bar, three meeting rooms, a ballroom, swimming pool, fitness centre and spa.

Reviewed April 16, 2012

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9.3
Exceptional
James from Australia
Solo traveler
Superior Queen Room
Stayed 7 nights in August 2011

great lovely hotel with a great room & great staff”

Friendliness of ALL the staff

Great hotel with great choice of Japanese & Chinese Restaurants & a great cafe / bar . I stayed in Hotel for 7 nights & have not found friendlier / helpful staff anywhere in the world. All the staff greeted you with a smile & just couldnt do enough for you. I have stayed in many hotels around the world & would rate this stay as the BEST. It all has to do with service with a smile . I got the 5 star service. I spent everyday at the pool & whilst no one usually there it was spotlessly clean & very relaxing. Special mention must be made to the Manager & staff of the Cafe / Bar. I spent every night at the Bar ( Happy Hour 5-7pm ) & the staff just couldnt do enough for you. One thing I did like is that I got recommendations for restaurants in Surabaya , shopping & massage spas etc. All were great & the food was so good at two recommended restaurants that I returned to eat there a second time. All staff did promote the 2 restaurants in the hotel. If ever in Surabaya again I would not stay any where else & would not hesitate to recommend this hotel to my friends / colleagues. Take a bow Mecure Surabaya you make the service in hotels in my home country look second rate.

Reviewed August 28, 2011

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8.0
Excellent
Jeffrey from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in August 2012

Great location”

the mercure surabaya hotel is centrally located in surabaya. the mercure surabaya hotel is exactly what you've come to expect from a mercure. it's a 4 stars business hotel, and although it's been some years, it's well maintained hence no complaints in this respect. rooms are well furnished, and nicely maintained hence clean. amenities are also nicely provided. the best thing about this hotel is its central location, in the heart of surabaya. be forewarned, though, there's practically nothing of interest within walking distance hence you'll need transportation. in summary, i have no hesitation in recommending this hotel especially if you don't mind the budget. if you're on a budget though, and don't mind sacrificing some here and some there, there are plenty other options in surabaya.

Reviewed August 28, 2012

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9.3
Exceptional
Ganesan from Malaysia
Couple
Stayed 3 nights in February 2011

Good hotel, very good service”

Centre of the city, 24hrs room services

we really enjoyed staying in mercure surabaya. firstly i paid a fantastic competitive price for a 3 night stay through agada. than i really have to commend on the extra ordinary seviceof the hotel, i was given a late check out at 4.00pm since my flight was at late evening.fantastic restorants, very good spa, fully equipt gym and avery nice swimming pool which i made use of everything and enjoyed every minute of my stay. also the hotel arranged for me the airport pick up and drop off for a very reasonable price.

Reviewed February 23, 2011

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9.0
Exceptional
Jayadas from Singapore
Business traveler
Stayed 3 nights in September 2009

Mercure Surabaya- Clean, safe, comfortable. ”

- well furnished room, comfortable bed - efficient house cleaning - polite staff - Very safe and secure - Well equiped supermarket and eatery in close proximity
- Limited menu at hotel cafetaria / coffeehouse

Mercure is a wonderful establkshment and Mercure Surabaya lived up to my expectations. The room is well furnished, with all that you can really need for a comfortable stay. The house cleaning staff are efficient. The front desk and security staff are very polite and helpful.The proximity of the supermarket and the round-the-clock eatery is a big plus. Easy to move around by taxi. In short- I am delighted with Mercure Surabaya and I will stay there again.

Reviewed September 10, 2009

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9.0
Exceptional
Raphaela from Indonesia
Solo traveler
Superior Queen Room
Stayed 3 nights in October 2014

Comfortable ”

Minimalist and comfy room. Terrific location. Attentive staff.

This was my fourth time staying at Mercure Surabaya. The size of the room is adequate. I had a pleasant stay. That said, swimming pool was not exactly clean with leaves and small branches continuously falling from trees lining the pool. As I was swimming, the pool staff would attempt to get rid of them which was distracting. I could hardly swam in peace. Moreover, I found the overall standard of the spa has declined from my previous visit. Housekeeping and front desk staff though attentive, could use some training to be more organised, ensuring communication between various departments within the hotel.

Reviewed November 03, 2014

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10.0
Exceptional
mahadzir from Malaysia
Group
Stayed 2 nights in April 2010

mercure hotel surabaya indonesia”

nice room, great breakfast, friendly service, good massage
the live band at the coffe house should play longer...not till 10pm pls coz they were really good!!!!

had a wonderful stay a mercure hotel surabaya indonesia. the room was nice and very clean. what i like most about this hotel is its brakfast. a lot of varieties and the food was fantastic. all the staff at mercure are very polite n friendly. thumps up for the great services. will surely stay at mercure for my next trip to surabaya!!!!!

Reviewed April 28, 2010

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9.0
Exceptional
OLIVIA from Indonesia
Group
Superior Twin Room
Stayed 1 night in September 2012

Great Hotel with Reasonable Price”

Location, comfortable bed, spacious n clean room

my friend and i stayed in mercure surabaya over the weekend, to attend the wedding party of our friend in mercure's ballroom. it was a very pleasant stay. started with afull smile-quick-helpfull front desk service with fresh welcome drink, make good imprrssion for us. the room is spacious and clean. bathroom is also nice and clean. we like our comfortable bed. we have got the chance to try the breakfast, but for sure..our next visit would be longer so we could enjoy this hotel even more.

Reviewed September 26, 2012

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8.7
Excellent
bibiana from Malaysia
Solo traveler
Superior Queen Room
Stayed 1 night in February 2012

impressive hotel, clean, staff vey helpful”

big room, clean, helpful staff,good security system

very quick check-in hotel. huge and beautiful room, very comfortable. there are safety box in the room , does not work but because I do not really need the box so it was not a big deal to me. taxi facility is fast, easy and very good, its bluebird taxi(very famous group in Indonesia). I am very impressed with the service at the hotel expecially when its late at night in the restorant, my experience during the stay in here, cause travel fatigue I fell asleep and woke up after 12midnite and I havent eat dinner. restaurant has closed, but when I get to the lobby, they still provide what I need such as dinners and of course a tasty draff beer! I spend more time sitting at the bar, having dinner and drinks until the hour already around 3.30am and get to the airport around 4 am, once again check out process is very quick and easy. The hotel also offers body massages in the room, but I made ​​a mistake when I went to massage center outside the of the hotel ... "enak sekali" .. lol its a very wonderful hotel and i will stay again in this hotel when im in surabaya soon.

Reviewed February 19, 2012

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9.0
Exceptional
Yudha from Indonesia
Business traveler
Superior Twin Room
Stayed 2 nights in May 2012

Superb Location”

Location was a plus along with modern amenities

The furniture and decor in the rooms were very nice. The front desk staff were very helpful and polite. The breakfast was very good and had a lot of options (breads, hot foods, fruits, etc). Mercure Hotel is located on the main street of Surabaya makes it very central to most of the major business hot spots in Surabaya. Great experience!

Reviewed June 14, 2012

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10.0
Exceptional
jennifer from United States
Couple
Stayed 2 nights in April 2009

Surabaya holiday”

Polite staff, lovely breakfast, big enough pool, access to location central, comfortable room. Overall a good impression. Nice "high tea" served in the coffee shop for a reasonable price.
Could have had another chair in the room - only two, The cable for the internet didn't work, so had to request one that did. (Since our friend who stayed at the same time as we did had the exact same problem - we wonder if that is a standard "problem"? The music by the pool was rather a noisy bother, and even though we asked to have it turned down, it was still not relaxing to have the techno-thumping going on all the time.We'd prefer if there we no smoking at all allowed in the coffee shop and restaurant.

Thank you for the comfortable stay and kind, attentive service. We found your staff professional, competent and helpful. The room was also comfortable, with many helpful conveniences. The location in the center of town is also useful. We think Mercure is doing a lovely job in its service and we appreciated the very reasonable cost as well. If we were to return to Surabaya, we would strongly consider staying there again. Thank you.

Reviewed April 18, 2009

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9.3
Exceptional
Jaime from United States
Solo traveler
Superior Queen Room
Stayed 1 night in May 2011

consistently excellent”

Staff, Food, Value

i have stayed at the mercure surabaya four times this year and have not been disappointed. the rooms are spacious, comfortable and well-designed. the staff are friendly and helpful. the food is great. when i stay here, i don't need to go out to eat because the restaurant has both a japanese menu and a western/indonesian menu. for the price, i will continue to stay here in the future.

Reviewed May 15, 2011

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10.0
Exceptional
Muhammad from Brunei Darussalam
Solo traveler
Superior Queen Room
Stayed 2 nights in May 2015

Recommended Hotel in Surabaya”

Location, Cleanliness and Comfortable

This is the second time i stay here. The first time few years ago. This time i stay for few night before heading to Padang. The hotel itself located really close to and along Jalan Darmo Road and one can easily join the Car Free Day in Surabaya. Everyhtings fine for me except during the check in process which the hotel management didnt receive my booking from Agoda.Com earlier and that make me waiting at the lobby for few minutes and it made me a bit disappointed as well. This never happened to me before when using Agoda.Com. But overall i like this hotel and definitely will stay here again if i have a chance to go to Surabaya again in the near future. Oh yah..this hotel have their own Blubird Taxi standby at the back of the hotel, so easy to get a taxi then.

Reviewed May 22, 2015

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8.7
Excellent
Edi from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in April 2014

Great choice for business trip”

Warm & attentive hotel staffs, nice room and facility, location is great

I was very satisfied staying in Mercure Surabaya Hotel. This was my second time here. Warm & attentive staffs, check in and check out very fast, and the room size, the feeling staying inside the room, the design, the working table inside the room is just perfect. The point that need improvement is the breakfast menu. The coffee is so watery, the fruits are not sweet. Overall I am OK.

Reviewed April 12, 2014

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8.7
Excellent
MOHD from Malaysia
Couple
Superior Queen Room
Stayed 5 nights in October 2012

Lovely Hotel with Lovely Staff”

Clean, easy acess and good facilities

A very enjoyble stay and full of good memories for both of us in Surabaya. The trip to Mount Bromo and Lapindo Mud was great, and rarely found in other places. The more important thing is that the people we met in Surabaya are very friendly and polite. Our visit to mosques like Cheng Hoo Mosque and National Mosque was good to remember, at least some difference from what we have seen in other parts of the world. Thank you Surabaya,thank you all the staff in Mercure,for making us really happy and looking forward to visit again next time.

Reviewed October 10, 2012

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9.7
Exceptional
Hendra from Indonesia
Solo traveler
Superior Queen Room
Stayed 1 night in October 2011

Sweet,nice and clean”

Nice Rooms and great free high speed internet

I really had a great time staying in Mercure HOtel-Surabaya. The Room is clean and nicely done. The bathroom is a little small but it is OK. The bed is neat. There was free complimentary fruits available which I thought it was something special. The people are nice. The receptionists are very helpful and very friendly. Nothing matters more to me than having a friendly service.

Reviewed October 06, 2011

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9.3
Exceptional
Dyah from Indonesia
Group
Superior Twin Room
Stayed 1 night in July 2012

lovely hotel with excellent service ”

near shopping mall

this is my second time that i stayed at mercure surabaya hotel. and i love it. it close to shopping mall and the service is excellent. once i need rope and scissor to wrap my things, the staff is provide it for me.. that kind of service that i never forget.

Reviewed July 26, 2012

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9.3
Exceptional
Vy from Malaysia
Group
Superior Twin Room
Stayed 1 night in May 2011

Plesant surprise”

Price, Staff

We were a group of 8 at the Mecure for a 24 hour stopover. When I emailed to check our Agoda bookings, I got a reply within two hours - and with an apology for being late! Thereafter, my two other emails were replied in no time. Now, that's efficient. Check in was a breeze and all our requests and room configurations were gotten correct. The staff right from arrival to the reception, coffee house and housekeeping were a gem. The rooms were big for the price you pay. They were clean and well appointed. The bathroom was clean and the bed was nice and comfy. The picture we saw on the web of the hotel does not do it justice. It looks a lot better than the box like structure we saw on the web. Breakfast was fantastic for Rp80,000+. Our transport to the airport booked the night before came smack on time (Rp150,000 for a big MPV). No complaints at all and will definitely book the Mecure the next time we are in Surabaya. One thing though - the Tunjungan Mall is said to be close by but it is actually 7 minutes by taxi - so, not exectly within close walking distance. Nevertheless, psst, psst..there is a very big Mc Donalds wihtin walking distance. A good short stay for us.

Reviewed May 28, 2011

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9.3
Exceptional
william from United States
Solo traveler
Stayed 3 nights in January 2010

two stays in surabaya”

room, bathroom, nice pool
expensive breakfast

hotel is attractive and pleasant. It has an especially nice pool. The rooms have small windows, I would prefer more of a view, but beds are comfortable, staff is accommodating and the overall experience was positive. I have stayed in the Mercure twice and will do so again when i return to Surabaya.

Reviewed April 14, 2010

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9.0
Exceptional
Don from Australia
Business traveler
Superior Queen Room
Stayed 5 nights in April 2012

Very nice Hotel. Excellent Service.”

Very pleasant staff . Always willing to assist.

I often stay at Mercure Surabaya , & always find this hotel very comfortable. Staff are, as always,s helpful & friendly, with no request too difficult.Choice of restaurants is great plus for this hotel. Food is very good.

Reviewed May 05, 2012

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