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Mercure Surabaya Hotel
Mercure Surabaya Hotel
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Excellent
Location
8.1
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Mercure Surabaya Hotel

Excellent location
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Very good
From 1391 reviewsSee what guests said
7.8
Recommended by 89% of guests
Value for money7.7
Distance to city center5 km
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport11.7 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Hot tub

Room choices
7.9
Very good
Room comfort & quality
Don't miss out!3 travelers have booked today.
Deluxe Room with Queen Bed
Deluxe Room with Queen Bed
...
  • City view
  • 30 m²/323 ft²
  • 1 queen bed
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Premier Superior Twin
Premier Superior Twin
...
  • City view
  • 24 m²/258 ft²
  • 1 double bed
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Executive Suite
Executive Suite
...
  • 54 m²/581 ft²
  • Executive lounge access
  • 1 super king bed
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Executive Suite 1 King Bed
Executive Suite 1 King Bed
...
  • City view
  • 54 m²/581 ft²
  • 1 king bed
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Superior Queen Room
Superior Queen Room
...
  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Superior Twin Room
Superior Twin Room
...
  • City view
  • 28 m²/301 ft²
  • 1 double bed
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Superior Premier (Queen Bed)
Superior Premier (Queen Bed)
...
  • City view
  • 24 m²/258 ft²
  • 1 queen bed
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Premium Superior Queen Room
Premium Superior Queen Room
...
  • Non-smoking
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Superior 2 Single Beds
Superior 2 Single Beds
...
  • Non-smoking
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Premier Superior Room
Premier Superior Room
...
  • Non-smoking
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More about Mercure Surabaya Hotel

More about Mercure Surabaya Hotel

"Great location"

Reviewed February 5, 2016

Abraham from Indonesia

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Great hotel with very friendly staff."

WENG S. from Malaysia

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Business traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1391)Booking.com Reviews (111)
7.8
Cleanliness8.0
Facilities7.6
Location8.1
Room comfort and quality7.9
Service7.9
Value for money7.7
Provided by verified guests of Agoda
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Showing 1299 verified guest comments
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9.6
Exceptional
Michelle from Indonesia
Family with teens
Superior Queen Room
Stayed 1 night in August 2018
New room vs Old room”
Well, they have two different kinds of building, I may say, the old one and the new one. My first night was spent at old room, bit unsatisfied because of its humadity and smelly. But, the hotel staff allow me to change the room and replace with the new room. This new room is much better, clean and of course the air is good :)
Reviewed August 18, 2018
Dear Ibu MIchelle Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am glad to hear you had a good stay on the last day before departure, wish this will continue spread the ambiance of nice stay in Mercure Surabaya. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager
Responded August 19, 2018
Mercure Surabaya Hotel
9.2
Exceptional
Rochmad from Indonesia
Business traveler
Superior Premier (Queen Bed)
Stayed 2 nights in July 2018
product knowledge staff about hotel minor”
management must training more about hotel facilities and map hotel to staff
Reviewed August 02, 2018
Dear Bapak Rochmad, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Responded August 08, 2018
Mercure Surabaya Hotel
8.8
Excellent
Carolina from Indonesia
Family with young children
Superior Queen Room
Stayed 1 night in July 2018
nice and clean hotel. but the location is not good for the saturday night stay”
the hotel located at jl. darmo which i assume is a main road. i stayed for 1 night at july 7 (saturday). i didn't book the breakfast in hotel since i want to try the local dishes. However, it turned out, the road right exactly where the hotel is, there was a "car free day" so we can not go around with our car since our car was parked in the hotel. and it was super noisy since they had like a morning exercise with loud music. i am not sure if it is just once a month event or weekly event. but better you check it with the hotel. and if you want to stay at weekend, prepare that you can not try local dishes around at the morning before the car free day event finished. beside that, the hotel is nice and most staffs were helpful.
Reviewed July 10, 2018
Dear Carolina, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Responded July 15, 2018
Mercure Surabaya Hotel
8.8
Excellent
Aris from Indonesia
Family with young children
Superior Twin Room
Stayed 3 nights in June 2018
trouble with car parking”
always have trouble with the car park in the night, it was terrible, and i dont like to use vallet, please fixed the problem..
Reviewed July 04, 2018
Dear Aris, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Responded July 04, 2018
Mercure Surabaya Hotel
6.8
Good
DEDDY from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in January 2018
Good”
Hotel cukup nyaman dan berada di pusat kota. kamar bersih tetapi ukuran nya gak terlalu besar
Reviewed June 15, 2018
Bapak Deddy yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager
Responded June 17, 2018
Mercure Surabaya Hotel
8.4
Excellent
Sapto from Indonesia
Family with teens
Superior Queen Room
Stayed 1 night in July 2017
Excellent”
Good hotels with good location.
Reviewed June 14, 2018
Dear Sapto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Responded June 17, 2018
Mercure Surabaya Hotel
8.4
Excellent
rudy from Indonesia
Business traveler
Superior Twin Room
Stayed 4 nights in May 2018
Cozy and cool”
The room was clean but a little small, the service was good and the food was okay too overall the hotel was recommended...
Reviewed May 29, 2018
Dear Bapak rudi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Responded June 03, 2018
Mercure Surabaya Hotel
7.2
Very good
Billie from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in May 2018
Good location n good value of money”
I always go back to this hotel when I need the center of town hotel location
Reviewed May 16, 2018
Dear Billie , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Responded May 23, 2018
Mercure Surabaya Hotel
8.4
Excellent
Mohd from Malaysia
Business traveler
Superior Premier (Queen Bed)
Stayed 1 night in March 2018
Great place”
Will consider a return
Reviewed March 24, 2018
Dear Mohd, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugito Adhi General Manager
Responded June 03, 2018
Mercure Surabaya Hotel
8.0
Excellent
Mohd from Malaysia
Business traveler
Superior Premier (Queen Bed)
Stayed 2 nights in March 2018
Good Place”
Great place and may come again
Reviewed March 22, 2018
Dear Mohd,, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugito Adhi General Manager
Responded June 03, 2018
Mercure Surabaya Hotel
8.4
Excellent
Novi from Indonesia
Family with teens
Superior Twin Room
Stayed 1 night in December 2017
Best location, easy access for morning walk/run, nice swimming pool”
The only think i concern is bathroom/toilet. There is small steps (“undakan”) that you should aware between bathroom and bedroom. The slope of the floor in bathroom also make the water easily flooded.
Reviewed January 04, 2018
Dear Novi , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Responded January 05, 2018
Mercure Surabaya Hotel
8.0
Excellent
Lois from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in December 2017
good location in the centre of city”
near busy streets in surabaya, nice hotel, good ambience and hospitality
Reviewed January 02, 2018
Dear Lois , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Responded January 05, 2018
Mercure Surabaya Hotel
5.2
Kien from Malaysia
Business traveler
Superior Queen Room
Stayed 1 night in December 2017
Getting Worst”
Used to be very good but this trip was really disappointing with it services and the room. The room looks a bit run down and very warm in the room. Toilet really smelly. In room dining, ran out of the item I asked for and i asked for a iron and iron broad and was sent only an iron. Standard really dropped a lot.
Reviewed December 25, 2017
Dear Mr. Kien Chow , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Responded December 26, 2017
Mercure Surabaya Hotel
9.6
Exceptional
demokrat from Indonesia
Business traveler
Executive Suite
Stayed 1 night in November 2017
Good hotel and value for money”
This hotel are good, near to the city center and easy to access
Reviewed December 01, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sugito Adhi General Manager
Responded December 07, 2017
Mercure Surabaya Hotel
7.2
Very good
Mohamad from Singapore
Solo traveler
Executive Suite
Stayed 2 nights in July 2017
Big room”
Big room & great breakfast, friendly staff, some of the room facilities are run down, need to improve their service.
Reviewed November 13, 2017
5.6
YESINTA from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in November 2017
Cleanliness was poor.”
Staff were amazing but the cleanliness of the hotel room was poor. They did not provide the toilet paper. When we got to the room the bathroom floor was wet, empty hotel shampoo bottle from the previous guest was still in the shower room. Its not worthed to spent such a money and found it that way.
Reviewed November 10, 2017
Dear Ibu Yesinta, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Responded November 12, 2017
Mercure Surabaya Hotel
6.8
Good
Djanuar from Indonesia
Couple
Superior Queen Room
Stayed 1 night in September 2017
Nice hotels with perfect location for business”
Quite nice hotel after the renovation, location is in the Main business street that busy all the day. Room hotel is nice but need more attention to the cleanliness of the bathroom. Has been complained for the aircon that not function properly that makes the temperature a bit hot.
Reviewed September 13, 2017
Dear Djanuar, We very much appreciate your comments regarding your stay at the Mercure Surabaya. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regard Sugito Adhi General Manager
Responded December 07, 2017
Mercure Surabaya Hotel
7.6
Very good
Hendry from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in March 2017
OK ”
OKE OKE
Reviewed September 12, 2017
Bapak Hendry yang terhormat, Terima kasih Anda telah meluangkan waktu untuk membagi umpan balik Anda. Kami berharap akan segera menyambut Anda kembali di hotel kami. Dengan hormat, Sugito Adhi General Manager
Responded December 07, 2017
Mercure Surabaya Hotel
9.2
Exceptional
Satria from Indonesia
Group
Executive Suite
Stayed 1 night in August 2017
Nice hotel”
Nice hotel
Reviewed August 18, 2017
Dear Satria , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Responded December 26, 2017
Mercure Surabaya Hotel
7.6
Very good
Gevy from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in August 2016
Clean Hotel”
Friendly staff and good Chinese restaurant !!
Reviewed July 22, 2017
Dear Gevy, We very much appreciate your comments regarding your stay at the Mercure Surabaya. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regard Sugito Adhi General Manager
Responded December 07, 2017
Mercure Surabaya Hotel
12345
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