Mercure Sydney

818-820 George Street, Sydney CBD, Sydney, Australia, 2000 - See map
Newly renovated
select your datePlease enter your stay dates to see price
Mercure Sydney

"Friendly front desk lady, entertaining, clean and comfy bed."

Onie - March 6, 2020

Standard Queen Room - Guestroom Mercure Sydney
Lobby Mercure Sydney
Swimming pool Mercure Sydney
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
Ambush Gallery 220 m
Platform 72 220 m
Central Park Mall 270 m
University of Sydney 270 m
UTS Alumni Green 280 m
Christ Church St Lawrence 320 m
Chinatown 370 m
White Rabbit Gallery 370 m
Sydney Central Railway Station 380 m
Central Railway Station 380 m
Nearby landmarks
Darling Harbour 1.07 km
Queen Victoria Building (QVB) 1.44 km
Sea Life Sydney Aquarium 1.64 km
Royal Botanic Garden Sydney 2.56 km
The Rocks 2.88 km
The Opera House to the Botanic Gardens Walk 2.99 km
Sydney Opera House 3.27 km
Sydney Harbour Bridge 3.64 km
Bondi Beach 6.84 km
Manly Beach 12.8 km
8.9

Excellent

Location rating score

70 meters from city center
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 390 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Sauna

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Sydney every 4 minutes on Agoda.com
Value for money7.7
Distance to city center1.5 km
Location rating8.9
Nearest airportSydney Airport (SYD)
Distance to airport6.7 km

Rooms available at Mercure Sydney

Excellent
Room comfort & quality
8.1
Superior City View Room with 2 Double Beds
Superior City View Room with 2 Double Beds
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 double beds
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Superior Queen Room with City View
Superior Queen Room with City View
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
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Superior City View 1 King Bed
Superior City View 1 King Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Balcony City View Room 1 Queen Bed
Balcony City View Room 1 Queen Bed
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
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Standard Queen Room
Standard Queen Room
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe King with City View
Deluxe King with City View
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed
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Standard 2 double beds
Standard 2 double beds
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
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Standard King Room
Standard King Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 king bed
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Standard Family Room 2 Double Beds
Standard Family Room 2 Double Beds
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 2 double beds
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Privilege Room 1 King Bed
Privilege Room 1 King Bed
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Mercure Sydney?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Sydney?

Mercure Sydney is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Sydney also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Sydney has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 45.00 AUD per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Sydney with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Mercure Sydney?

Mercure Sydney does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Mercure Sydney

  • 7.6
    Very good
    Location

    "Good location next to central station."

    Denise

    |

    January 24, 2020

  • 7.6
    Very good
    Staff 

    "The staff are very nice and helpful."

    Agi

    |

    October 22, 2019

  • 7.6
    Very good

    "i am enjoyed to stay in the hotel."

    Agi

    |

    October 22, 2019

Property ranking|Compared to 3,100 Sydney properties
See all rankings
Room comfort score
8.1/10
Location score
8.9/10
Cheapest price score
Review score - United States
8.0/10
Better than
97
%
of Sydney properties
Better than
96
%
of Sydney properties
Better than
95
%
of Sydney properties
Better than
95
%
of Sydney properties
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Overall rating:
8.2
Excellent
4,260 reviews
Cleanliness
8.1
Facilities
7.6
Location
8.9
Read all reviews >
What travelers say they love:
Housekeeping staffs are attentive and polite.
Helene from Australia
Family with young children
More about Mercure Sydney

More about Mercure Sydney

Mercure Sydney’s convenient location is the perfect place from which to explore Sydney's major local attractions including Darling Harbor, Cockle Bay Wharf, Chinatown, The Capitol Theatre, and the Sydney Entertainment Center, all an easy walk away. With the convenience of direct rail access to and from the airport, other public transport is located right at your doorstep, and with a free shuttle bus traveling all the way up to Circular Quay, you can be sure to be just moments away from Sydney’s famous attractions, including Sydney’s Opera House, Sydney's iconic Harbor Bridge, and the historic Rocks precinct, making it the ideal choice when travelling for both business and leisure.

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Most talked about facilities

Housekeeping
89 mentions
Internet
54 mentions
Breakfast
41 mentions
Swimming Pool
31 mentions

What they offer

9.2
Exceptional
Staff 

"Staff are exceptional friendly and helpful."

Angela

|

March 10, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Eve's Bar
Cuisine:American
Menu:Buffet
Platform 818
Cuisine:Australian
Menu:Buffet, A-la-carte

Nearby restaurants

Australian cuisine
Australian cuisine
Silvereye
170 m Australian, Gluten Free
Charlie Lovett
170 m Australian, Cafe
Loft UTS
220 m Australian
American cuisine
American cuisine
Kfc
70 m American
Beautiful Burgers
320 m American, Australian
Keg & Brew Hotel
630 m American, Australian, Bar
Asian cuisine
Asian cuisine
Bar Broadway
120 m Asian
Tomodachi
120 m Asian, Japanese, Sushi
Satang Thai Takeway
240 m Asian, Thai

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Mercure Sydney from real guests

Overall rating
8.2
Excellent
From 4260 reviews
8.9Location
8.5Service
8.3Cleanliness
Agoda Reviews (1522)Booking.com Reviews (2736)
Rating via Agoda8.1
/
10
Cleanliness8.1
Facilities7.6
Location8.9
Room comfort and quality8.1
Service8.2
Value for money7.7
High score for Sydney
Rating
9+ Exceptional (242)
8-9 Excellent (280)
7-8 Very Good (411)
6-7 Good (142)
<6 Below Expectation (112)
Time of the year
Mar - May (306)
Jun - Aug (326)
Sep - Nov (278)
Dec - Feb (277)
Don't miss out!Users are booking a place in Sydney every 4 minutes on Agoda.com
All guests (1522)
All room types
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Show reviews that mention 

Showing 1187 verified guest comments
12345
9.3
Exceptional
mark from Australia
Couple
Stayed 1 night in March 2010

my stay at the mercure sydney”

great scenic view of the city from bedroom window fast, efficient, friendly room service easy check in and check out very friendly staff members
bigger pool and better time frames that its open

my stay at the mercure hotel sydney is one that i will not forget. excellent,friendly staff and a nice homely room to suit with great scenic views of the city. i will give it 9/10. the rooms are spotless and the room service was quick and dilligent, offering to bring in our meals and put them on the table, serving us was their highest priority and they did an excellent job at doing just that. I would definately stay at this hotel again. Thank u mercure sydney george st!

Reviewed March 18, 2010
9.7
Exceptional
Jeanaliza from Philippines
Group
Standard 2 double beds
Stayed 2 nights in July 2011

Perfect”

walking distance from the central train station

mercure sydney hotel is perfect for travellers who wants to stay at sydney's cbd. its location is very accessible, there are free shuttle bus in the city. there are a lot of restaurants nearby the hotel. for those taking the train, mercure is just beside the central train station. the staff are very friendly and helpful.

Reviewed August 08, 2011
9.6
Exceptional
Maree from Australia
Couple
Standard Queen Room
Stayed 1 night in December 2019

Great location, excellent service with friendly staff, and a plus for cleanliness. Will return.”

We had a fantastic weekend in Sydney with The Mercure stay a highlight. We caught the train from the Hunter Valley to Central station walking the short distance to the hotel. When registering the reception staff member upgraded us to the Privileged Floor, a very pleasant surprise. The hotel decor attributes rail heritage, views over Railway Square wonderful, King size bed comfortable with an option to call Housekeeping and request specific pillows and everything new and spotlessly clean. Bathroom was white & grey marble, large shower head and quality bathroom products including a personal manicure set and toothbrush/paste. We loved being so close to Spice Alley for street food, funky bars and other boutique hotels for rooftop bars & cocktails. The shopping centre within a 5 min walk has a well stocked bottle shop, food court & supermarket. Breakfast was excellent, I commented as much to staff and duty supervisor. Very busy with 750 people in 3 hrs but all went seamlessly.

Reviewed December 30, 2019

Dear Maree, Thank you for your review. We are delighted that you enjoyed your stay with us back in December. I will share your feedback with our team. We hope to have the opportunity of welcoming you back again in the near future.

Responded February 18, 2020
Mercure Sydney
9.3
Exceptional
Danai from Thailand
Family with teens
Stayed 5 nights in April 2010

Mercure Sydney Hotel”

Having a staff who can speak my language (Thai).
Had to call reception to set up wake-up call - tried to use the number provided on the manual for many times but unsuccessful.

I am glad that my family decided to stay at Mercure Sydney Hotel. It was an additional pleasant experience for my vacation in Sydney. The concierge team was very helpful. The room was clean. I like the ideas of providing a variety of pillows on a bed – very comfortable. I also like a lamp on the table. Unlike some hotels, it is bright enough for me to read books.

Reviewed April 17, 2010
8.3
Excellent
Bridgette from United States
Solo traveler
Standard Queen Room
Stayed 4 nights in November 2013

Convenient location, clean and comfortable room”

Location, Price, Comfort of room

The Mercure Sydney was in a great location- a minute walk into Railway Square and walking connection to the Central Railway Station which goes directly to and from Sydney Airport. I arrived quite early and they didn't have room ready, but gave me access to a hospitality suite to clean up and then stored my luggage and delivered it to my room when ready as I headed out to see the city. The hotel is located close to a free city bus (555) that helps you see sites between Railway Square and Circular Quay. It is good to take to the Circular Quay to then grab ferries to other sites such as zoo, Manly Beach, and buses to Bondi area. I didn't eat in the hotel, so I cannot comment on the food. The only real negative of the hotel is the lack of free internet- they give you a card if you ask to use in lobby for 30 minutes free a day, but if you want it in the room, it is expensive.

Reviewed November 19, 2013
8.3
Excellent
Cheng from Malaysia
Couple
Standard Queen Room
Stayed 5 nights in September 2012

Great & accessible location”

Good location, friendly concierge services

Although the hotel is not located at the central of the Sydney CBD like Town Hall, this hotel is still considered as good as it is near to the Central train station where I can take train and tram during my trip. It takes about 5-8 mins walk to the station. The hotel is not considered as new and it is clean enough for me. Unfortunately, this hotel does not offer free wifi, not even in the hotel lobby. As an Internet-savvy, this is a pain throughout my stay in Mercure Sydney.

Reviewed September 21, 2012
9.3
Exceptional
DRAGOS from Romania
Family with teens
Standard Queen Room
Stayed 2 nights in July 2013

Great location, professional staff”

Great location, professional staff, comfortable room

The hotel is well located to enjoy the town’s attractions. Our room was big, modern, with comfortable bed and linen, minibar and had great city view. Staff was excellent and did fantastic job when told us about what is best to see and do in Sydney. Thanks to them we visited Featherdale Wildlife Park, Olympic Park, Darling Harbour and we took advantage of the opportunity of seeing John Cena in a wrestling gala. Internet Wi-Fi is free just in the lobby (for 30 min). We used a taxi to the airport (38 AUD one-way and 22 AUD return), but the hotel is close to Sydney Central Railway Station that goes directly to Sydney Airport. There is also a free shuttle bus 555 travelling all the way up to Circular Quay.

Reviewed November 26, 2013
8.7
Excellent
Carel from Singapore
Couple
Standard 2 double beds
Stayed 1 night in September 2013

great location, big bed”

lcoation, big bed, nice bread shop

Have been to Sydney numerous time but never stay in Mercure. This is one of the best stay I had in sydney. Nice layout room, big and comfy beds and comes with bathtub. Just next to central station, so location is superb. There are a lot of eateries along the underpass link to central station, I found a german bread shop serving really nice seeded bread, brought 9 back home and still taste good after the next day. Will definitely stay in Mercure again. The only downside, why no free wifi?

Reviewed September 10, 2013
9.0
Exceptional
Jennifer from Australia
Group
Standard 2 double beds
Stayed 2 nights in June 2011

Service with a Smile”

Great location, friendly service, clean & comfortable room

my travelling companion and i enjoyed our two nigts at the mercure. this is a reasonably priced, well-run and conveniently located hotel, perfect for a couple of days exploring the sights of sydney. i would have no hesitation in recommending this hotel to other young travellers like myself, looking for a comfortable bed and hearty breakfast, close to the heart of this fabulous city.

Reviewed December 18, 2011
9.0
Exceptional
Catherine from Australia
Couple
Standard 2 double beds
Stayed 1 night in April 2015

Central & enjoyable hotel”

Staff friendly/cooperative/professional. Clean and comfortable. Excellent location.

We stay at the Mercure at least once a year when we are travelling overseas. It is so convenient - close to bus and train transport and restaurants. It is always comfortable and clean and staff are well trained and always helpful. When our shuttle bus was late the manager arranged for us to travel to the airport in a taxi. He paid the difference which we thought was excellent service. We recommend the Mercure Sydney as it is always dependable.

Reviewed April 29, 2015
9.0
Exceptional
Peck from Singapore
Group
Standard 2 double beds
Stayed 4 nights in August 2012

Great location”

Accessible, good location.

near to airport, 15 mins ride by train or airport transfer, 20 mins. direct bus to major tourist attractions in the city. hotel staff are friendly and provided fast and efficient service. very convenient as there are breakfast places, conveniences store beside the hotel. overall, a good experience with mercure sydney.

Reviewed August 12, 2012
9.7
Exceptional
Anna from Finland
Couple
Standard Queen Room
Stayed 2 nights in November 2012

Great location, great service, great room”

service, location, room

I really enjoyed my stay at Mercure Sydney hotel. The hotel is in a great location, just next to the central station. I was travelling with my boyfriend, and also he loved the hotel. Would recommend to anyone staying for a short period in vibrant Sydney.

Reviewed December 05, 2012
9.3
Exceptional
Kimberley from United Kingdom
Couple
Standard Queen Room
Stayed 2 nights in September 2014

Weekend getaway”

Staff, location, comfort

Great stay at mercure sydney hotel, a very quick walk from central station, greeted by a lovely receptionist who we had a great chat with, had our room upgraded and free wifi for 24 hours. A good walk up to the opera house taking you through the city. Very clean, quiet and comfortable, would definitely stay again.

Reviewed September 09, 2014
9.7
Exceptional
Robin from India
Solo traveler
Standard 2 double beds
Stayed 4 nights in May 2011

Excellent Location coupled with excellent service”

Location, Friendly Staff

An extremely comfortable and relaxing stay. The hotel staff was extremely helpful and always welcomed any query with a broad smile. Located right in the middle of the Sydney CBD, the hotel offers walking distances to shopping malls and major attractions in sydney. All in all, a hotel which offers complete value for money.

Reviewed May 28, 2011
8.3
Excellent
Yuli from Australia
Solo traveler
Superior Queen Room with City View
Stayed 1 night in September 2012

Great staff. Always friendly and very helpful.”

Staff, location, nice clean room

The hotel is situated within easy walking distance from Central Station and this is the reason I chose this particular hotel. I thought it was a very nice, clean and well-appointed room. The thing that really stood out for me was the helpful staff. I would definitely stay at the Mercure Sydney again. The thing I think most Australian hotels could do to improve is to provide free Wifi. Internet access in Australia is far too expensive when it should be free. The buffet breakfast was nice and I would like to thank the Mercure for catering for gluten intolerant people by labelling the foods clearly and also providing gluten free bread. Thanks!

Reviewed October 10, 2012
9.0
Exceptional
Florence from Singapore
Solo traveler
Standard Queen Room
Stayed 5 nights in March 2014

Pleasant, comfortable and enjoyable! ”

Centrally located. Friendly and attentive staff. Restaurants, convenience stores & free shuttle bus nearby.

Mercure Sydney Hotel is centrally located. Central train station / tram station 5 - 8mins away. Bus stop to take the free public shuttle bus no 555 is just outside the hotel. 8-10mins walk to Paddy's Market/Market City Mall. Hotel staff were very friendly and attentive.

Reviewed March 17, 2014
8.0
Excellent
Ronald from Australia
Solo traveler
Stayed 4 nights in January 2010

Mercure Sydney”

Good location, good size rooms and bathrooms. Rooms well insulated from outside noise.
Air conditioning needs to be reset manually each time you enter room, room lighting not ideal particularly for reading in bed. You must pay to park a car at this hotel.

Large hotel of over 500 rooms located at the top of George Street on the very edge of the Sydney CBD. Only 5 mins walk to Central station interstate and country trains and 10 mins walk to suburban and city loop trains. Many suburban bus routes operate from outside hotel. Good size rooms and bathrooms, basic furniture, internet connection available. Room lighting is not well thought out, particularly for reading in bed. Refrigerator in room but no mini bar. "Smart Bars" located on each floor, swiping room card for purchases. Prices described as "competitive" but are actually quite expensive. Reasonable room service menu and prices but several take aways, convenience stores and eating options nearby. An inconvenience is that all lighting goes off immediately key card is removed from slot (no 15-30 second delay) and air conditioning needs to be manually reset each time you enter room. You must pay charges to park a car at this hotel. All in all is reasonable value for a good location, particularly when available on Agoda at a competitive price.

Reviewed January 28, 2010
9.0
Exceptional
Mr from Australia
Business traveler
Standard Queen Room
Stayed 3 nights in July 2015

check the view if that matters to you”

location, good service from reception and concierge, good size room

Room itself was OK but worst view from a hotel room, onto dilapidated buildings, booked from pics overlooking city views. But told they were another $100, and especially as it had been booked through Agoda, and they had to pay commission to agoda. there was nothing they could do. It is also annoying that the Mercure website advertises rooms from$ 152, but that was not available. I had booked there as part of a business group recommendation, and understood that we were getting a special deal. But apparently my secretary did not make the booking direct, instead through Agoda. Other hotels have also said they allocated the worst rooms to bookings through any of the sites like agoda, last minute, bookings.com etc. Even if they had better rooms empty. In fairness Mercure did give us a complimentary bottle of de bortoli wine, and a good bottle at that, not a cheapie

Reviewed July 25, 2015
8.3
Excellent
Vivian from New Zealand
Couple
Standard 2 double beds
Stayed 2 nights in December 2013

Excellent location, service and save some bucks”

Location, friendliness and service

The Pluses: Prompt reply to my query. Welcoming smiles at reception, efficient check-in and check-out. As we arrived earlier than the check-in time of 2pm, and our room was not ready, we were offered the hospitality room. Appreciated with thanks. The superplus is the location. A five minute walk to/from Central Station. The bus-stops are just a two-minute walk from the hotel. From the main entrance to the hotel on George St, walk straight on and in five minutes, you will see Market City on your left ie on Ultimo St. That's where Paddy's Market and ChinaTown are. Outside Paddy's Market ( the entrance which faces the Darling Entertainment Mall) is the bus stop which takes you to the Sydney Fish Market. Capitol Theatre is 5 mins walk away. What can be better. An enticing pillow menu was offered. However, when I called housekeeping on line7, there was an automatic message to place our request on line 5 which was a call-back line. Got my pillows on my fourth call. The pillow slip on both the pillows desperately needed a wash. The pillow slip on the V-pillow was, noticeably dirty. Also, our room did not have an arm-chair and we had to request for one. The only chair available was the chair at the desk. Note, there is nowhere to place your luggage bag except on the floor or on the bed. You'd need to request for a luggage rack to save yourself from sitting on the floor. The hospitality room would do well to have a laundry basket. The towels used by the previous guests were left hanging in the bathroom. Dirty cups were also left on the drinks counter. Hints : Note: there is 30 minute complimentary use of the internet. Easy to miss this. A free bus ie the Green Bus no 555 runs on a circular loop from bus-stop B just outside the hotel. Also there are free walking tour ie Sydney sights Tour and The Rocks. Have look at the brochure stand in the hotel. The brochure is titled 'Free tours' www.imfree.com.au/.

Reviewed January 08, 2014
8.3
Excellent
Putri from Indonesia
Couple
Standard Queen Room
Stayed 1 night in July 2013

Fantastic Stay”

Spacious Room, Friendly Staff, and Strategic Location in Sydney CBD

The hotel was fantastic. It's located very close to central station and bus stop which make it easy for me to reach sydney public transport. The hotel is also within walking distance to darling harbour, paddys market, indonesian restaurant, and sydney CBD. The check in and check out process were fast and the staffs were friendly. The room is spacious and with the view of Sydney's pitt street and george street. However, I think the hotel is a bit old in terms of its facilities, however with the money I paid it was so worth the money.

Reviewed July 30, 2013
12345
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