Free Wi-Fi in all rooms!
Room service [24-hour]
|Value for money||7.9|
|Nearest airport||Townsville Airport (TSV)|
|Distance to airport||1.4 km|
"Location is great - close to shopping centre and take away food outlets."
February 29, 2016
"Clean, staff very polite and accomadating, locality excellent."
February 10, 2016
"Good central location, rooms and grounds are maintained."
February 26, 2016
"Dinner was also very delicious- the roast rump for two is hi..."
January 6, 2016
Surrounded by tropical gardens and with its own lake, Mercure Townsville Hotel is a relaxed, resort-styled property that is ideal for a family holiday. The resort is close to Townsville's city center and its shopping, dining, and entertainment attractions, while the airport is just two kilometers away. There are 186 rooms with views across the lake, the swimming pool, or the gardens. Each room is well-furnished with all that is required for a comfortable stay. An excellent range of facilities includes the largest free-form pool in Townsville, a spa, a kid's pool, and tennis courts. The hotel's restaurant serves a good family-friendly menu, and there are numerous eateries close by.
"The waitress at dinner was very helpful and provided good se..."
September 28, 2018
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 16 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Great location. Nice and clean. Enjoyed our stay
Dear Naomi, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager
Two night business trip”
The staff were really friendly and helpful
Dear Shiralee, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager
Great location - lousy air conditioning”
Location is great - close to shopping centre and take away food outlets. Pool is great. Our air conditioner was very noisy and then the remote on it died and the heat went through the roof. At midnight when we got back to room it was unbearable - reception staff member came over straight away with a new remote which solved the temperature problem.
Very pleasant surprise ”
I was not expecting much but very wonderfully surprised at how beautiful its surroundings were and the rooms were spacious and clean. We loved hanging out by the large pool. Dinner was also very delicious- the roast rump for two is highly recommended! The mojito on the other hand needs improvement. A bit sad we only stayed one night.
First family Holliday ”
Enjoyed our stay at the Mercure. First time my husband and I traveled with our 10 week old baby. Only down side was that the bed was ridiculously hard. Staff were so helpful and buffet breakfast was well worth it. Would definitely come back
A great team here but the rooms are really tired and the bathrooms are dreadful. Cracked tiles everywhere with mould the sink was heavily cracked and very unhygienic, I would not stay in this room again.
thank you to the wonderful chefs and stuff ”
I stayed in Cairns and traveled down the coast to townsville, i was so disappointed with the city, the only redemption was ...the Mercure Townsville & Restaurant. Undoubtedly the best prepared food of my journey. Thankyou
I travelled solo to the hotel, meeting u my my brother from the UK and his family, my sister and our parents joined us, great venue, very relaxing. I didn't spend a lot of time in my room but felt it was 4 star, more three stars. The room was tidy, and cleanish there were more mould on the curtain, a large amount of dust, webs behind the TV on the wall and the grout in the bathroom was also moulding. The saving grace are the staff, from front desk, the restaurant and the cleaners to a person they were lovely.
Great hotel in a great location ”
My wife and I thoroughly enjoyed our single night stay at the Mercure Townsville. We used the pool straight away when we got there which was very nice and had the buffet breakfast in the morning which was also excellent. The location is in central Townsville and is close to all the local attractions. The staff were also very helpful in giving us directions when we set off for our drive. We would definitely come back.
Happy guest ”
My stay was great. I felt safe and secure being tucked away in the resort like surroundings. Unfortunately due to my commitments I was unable to enjoy the pool or restaurant but it looked lovely. I will certainly stay again on my next trip to Townsville and will recommend it to my friends.
A great place to stay in the middle of Townsville”
The hotel needs to invest in new bathroom towels immediately. It would be great if the hotel could provide proper luggage trolleys Free WiFi would be an incentive to stay longer. The room we had this time was smaller than our last stay. This was a bit disappointing considering there were 2 of us. The staff are very friendly.
Mecure Inn Townsville”
I love this hotel and would recommend to anyone, families, workers, professional, holiday seekers and have been staying here for over 14 years including through the massive cyclone Yassi. The gardens are beautiful and although its just out of town the location is lovely on a lake and near the airport, also next to a shopping centre. Large palms abound and the staff are fabulous, including an obvious increase in indigenous staff which is just great to see. The food is good and the service is great. love this place.
Our stay at the. Mercure Inn was pleasant. The room, while dated, was clean, quiet and comfortable. The Mercure was centrally located to the areas we wanted to see. The only downside was the apparent lack of WiFi in the rooms.
My stay was wonderful, the staff were very attentive, the grounds were beautifully maintained, the restaurant and bar over looked the beautiful pool area, the rooms were very comfortable and were serviced daily (which a lot of Motels are not doing anymore).
Wish I'd stayed longer”
Unfortunately it wasn't long enough. We only stayed 1 night before flying out home to New Zealand early the next morning. The reception area was very tidy and looked lovely; then when I saw the pool are I wished we had a day or two there. The room service was quick and efficient, the beds were comfortable and we got our wake up call. All staff we dealt with were lovely.
Sort stay, hotel provided basic needs”
The stay was good, only complaint would be the presentation of the breakfast buffet the morning 2o.01.2014, eggs and bacon were cold and looked like they had been in a train smash, rest of breakfast items not much better. Cook probably had a big night out the night before, because there was no care of thought went into doing the breakfast. This was reported by a number of guests.
Comfortable, Relaxing and quiet”
I found the stay in the hotel very comfortable. The bed was comfortable and the bathroom was of a good size.My room was on the first floor overlooking the lake and had nice breeze in the evenings. The pool looked very nice but didn't have time to use it. Ate dinner at the Restaurant once and the food was good and the price was reasonable, but took a while to get the food. The hotel is about 10 mins drive to the airport, 10 mins drive to the beach/Strand and 2 min drive to a big shopping centre, however there is no traffic noise. There are few fast food outlets in walking distance. The staff were nice and helpful. I will stay again and will recommend.
Comfortable, quiet and excellent value for money.”
I have stayed at this hotel several times over the last 4 years; the high standard of customer service and happy staff have consistently impressed. The hotel is set in beautiful gardens complete with a large, picturesque lake. Rooms are extremely comfortable and very clean.
Pleasant and convenient”
All was in order on arrival late in the afternoon. The guest room was clean though dark. The bathroom was showing its age and really is in need of refurbishment. All services expected of a Mercure were available and the quality of the food at dinner was surprisingly good but, at $19, the continental breakfast was over-priced.
nice hotel but not close to city”
too far out to walk to city, rooms are quite modern but there is no heating for the winter and it was a cold night when we were there, very hard to find room specially upstairs as hard to see room numbers, reception staff very helpful, parking is a fair way from room unless you are there early in the day,