Mercure Townsville

166-194 Woolcock Street, Currajong, Central Park Area, Townsville, Australia, 4812 - See map
Free Wi-Fi
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Mercure Townsville

"Truly the most friendly hotel/resort I have ever stayed at."

Kathleen - October 4, 2019

Standard Queen Room - Guestroom Mercure Townsville
Lobby Mercure Townsville
Swimming pool [outdoor] Mercure Townsville
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8.1

Excellent

Location rating score

Excellent location
ParkingFREE
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
What guests are saying:Read all 1,126 reviews
Excellent service
8.6 rating for service
Exceptional reputation
Recommended by 85% of guests
Excellent cleanliness
8.1 rating for cleanliness
Very good facilities on premise
7.9 facilities on premise

My wife commented, The Lady at the check in was very nice also the breakfast Lady also very nice staff great stay.

Doug | July 16, 2018

The lady in the restaurant was very friendly and accommodating with our breakfast.

Perri | November 12, 2019

I recommend this resort to everyone looking for a place to stay in Townsville.

Kathleen | October 4, 2019

Room was great very clean and had everything we need a little dated.

Perri | November 12, 2019

Wish I was staying longer the staff are so welcoming and friendly.

Kathleen | October 4, 2019

The whole property is beautiful with a very relaxed atmosphere.

Kathleen | October 4, 2019

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Room service [24-hour]

  • Bar

  • Garden

Cheaper than 92% of all properties in Townsville in the last 24 hoursCompared to 104 Townsville properties at Agoda for various dates
Value for money7.9
Location rating8.1
Nearest airportTownsville Airport (TSV)
Distance to airport1.4 km

Rooms available at Mercure Townsville

Very good
Room comfort & quality
7.9
Premium King Room
Premium King Room
...
  • Room size: 15 m²/161 ft²
  • Balcony/terrace
  • 1 king bed
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Superior King Room
Superior King Room
...
  • Room size: 15 m²/161 ft²
  • Pool view
  • 1 king bed
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Standard Queen Room
Standard Queen Room
...
  • Room size: 15 m²/161 ft²
  • Lake view
  • 1 queen bed
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Family Room 1 Queen 2 Single
Family Room 1 Queen 2 Single
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 2 single beds and 1 queen b...
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Deluxe King Room
Deluxe King Room
...
  • Room size: 24 m²/258 ft²
  • Lake view
  • 1 king bed
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Standard Resort 1 Queen and 1 Single
Standard Resort 1 Queen and 1 Single
...
  • Room size: 15 m²/161 ft²
  • Lake view
  • 1 single bed and 1 queen be...
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Superior Room 2 Single Beds
Superior Room 2 Single Beds
...
  • Room size: 15 m²/161 ft²
  • Balcony/terrace
  • 2 single beds
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Superior Room, 1 Queen Bed
Superior Room, 1 Queen Bed
...
  • Shower
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Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
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KING BED ROOM
KING BED ROOM
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Mercure Townsville?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Townsville?

For those who wish to drive their own cars, Mercure Townsville has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Townsville with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Mercure Townsville?

Mercure Townsville does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Mercure Townsville

  • 10.0
    Exceptional
    "Enjoyed our stay"

    naomi | April 28, 2019

  • 10.0
    Exceptional
    Location
    "Great location."

    naomi | April 28, 2019

  • 10.0
    Exceptional
    Cleanliness
    "Nice and clean."

    naomi | April 28, 2019

Property ranking|Compared to 104 Townsville properties
See all rankings
Cheapest price score
Review score - United States
8.2/10
Service score
8.6/10
Room comfort score
7.9/10
Better than
92
%
of Townsville properties
Better than
87
%
of Townsville properties
Better than
80
%
of Townsville properties
Better than
76
%
of Townsville properties
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Overall rating:
8.1
Excellent
1,126 reviews
Cleanliness
8.1
Facilities
7.9
Location
8.1
Read all reviews >
What travelers say they love:
Location was great close to evrything.
Perri from Australia
Couple
More about Mercure Townsville

More about Mercure Townsville

Surrounded by tropical gardens and with its own lake, Mercure Townsville is a relaxed, resort-styled property that is ideal for a family holiday. The resort is close to Townsville's city center and its shopping, dining, and entertainment attractions, while the airport is just two kilometers away. There are 186 rooms with views across the lake, the swimming pool, or the gardens. Each room is well-furnished with all that is required for a comfortable stay. An excellent range of facilities includes the largest free-form pool in Townsville, a spa, a kid's pool, and tennis courts. The hotel's restaurant serves a good family-friendly menu, and there are numerous eateries close by.

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Most talked about facilities

Swimming Pool
12 mentions
Housekeeping
10 mentions
Breakfast
7 mentions
Food & Dining
4 mentions

What they offer

8.8
Excellent
Cleanliness
"Very nice & clean"

Corey | January 4, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental

Restaurants on site

Celsius Restaurant
Cuisine:Australian
Menu:Buffet, A-la-carte

Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Mercure Townsville from real guests

Overall rating
8.1
Excellent
From 1126 reviews
8.8Service
8.3Location
8.2Cleanliness
Agoda Reviews (176)Booking.com Reviews (950)
Rating via Agoda8.0
/
10
Cleanliness8.1
Facilities7.9
Location8.1
Room comfort and quality7.9
Service8.6
Value for money7.9
High score for Townsville
Rating
9+ Exceptional (35)
8-9 Excellent (30)
7-8 Very Good (33)
6-7 Good (19)
<6 Below Expectation (15)
Time of the year
Mar - May (18)
Jun - Aug (36)
Sep - Nov (33)
Dec - Feb (45)
All guests (176)
All room types
All languages

Show reviews that mention 

Showing 132 verified guest comments
12345
9.3
Exceptional
Paul from Australia
Couple
Standard Queen Room
Stayed 1 night in January 2015

Great hotel in a great location ”

Location, Buffet Breakfast, Friendly Staff

My wife and I thoroughly enjoyed our single night stay at the Mercure Townsville. We used the pool straight away when we got there which was very nice and had the buffet breakfast in the morning which was also excellent. The location is in central Townsville and is close to all the local attractions. The staff were also very helpful in giving us directions when we set off for our drive. We would definitely come back.

Reviewed January 21, 2015
9.3
Exceptional
Andrea from Australia
Solo traveler
Standard Resort 1 Queen and 1 Single
Stayed 4 nights in July 2015

thank you to the wonderful chefs and stuff ”

the lovely staff, restaurant and delicious food.

I stayed in Cairns and traveled down the coast to townsville, i was so disappointed with the city, the only redemption was ...the Mercure Townsville & Restaurant. Undoubtedly the best prepared food of my journey. Thankyou

Reviewed July 24, 2015
9.6
Exceptional
Kathleen from Australia
Couple
Deluxe King Room
Stayed 1 night in October 2019

AMAZING Place to stay”

Truly the most friendly hotel/resort I have ever stayed at. The staff all have great big smiles and are so nice. The whole property is beautiful with a very relaxed atmosphere. Wish I was staying longer the staff are so welcoming and friendly. I recommend this resort to everyone looking for a place to stay in Townsville. It is 5 klms to the strand but I would stay here over any other resort.

Reviewed October 04, 2019

Dear Kathleen, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

Responded November 11, 2019
Mercure Townsville
9.3
Exceptional
CG from Thailand
Solo traveler
Standard Resort 1 Queen and 1 Single
Stayed 2 nights in November 2014

Happy guest ”

Staff evry friendly and accomadating, ; lovely location, room very clean and comfortable

My stay was great. I felt safe and secure being tucked away in the resort like surroundings. Unfortunately due to my commitments I was unable to enjoy the pool or restaurant but it looked lovely. I will certainly stay again on my next trip to Townsville and will recommend it to my friends.

Reviewed November 10, 2014
8.7
Excellent
Russell from New Zealand
Business traveler
Standard Queen Room
Stayed 1 night in September 2012

Pleasant and convenient”

Friendly staff, great dinner menu

All was in order on arrival late in the afternoon. The guest room was clean though dark. The bathroom was showing its age and really is in need of refurbishment. All services expected of a Mercure were available and the quality of the food at dinner was surprisingly good but, at $19, the continental breakfast was over-priced.

Reviewed September 26, 2012
10.0
Exceptional
Manuella from Australia
Family with young children
Standard Queen Room
Stayed 1 night in January 2013

Great location”

good family pool

we enjoyed our stay at the mecure the staff were very friendly and the room was neat and a good size. i would stay there again if i ever stay in townsville again.

Reviewed January 19, 2013
8.0
Excellent
MR from Thailand
Couple
Standard Queen Room
Stayed 4 nights in May 2014

Uneventful”

The best 3 things about the Mercure Inn Townsville were its resort style pools and gardens, and it's proximity to affordable dining options and shops.

Our stay at the. Mercure Inn was pleasant. The room, while dated, was clean, quiet and comfortable. The Mercure was centrally located to the areas we wanted to see. The only downside was the apparent lack of WiFi in the rooms.

Reviewed May 31, 2014
9.7
Exceptional
Jennifer from United Kingdom
Business traveler
Standard Queen Room
Stayed 1 night in October 2013

Very pleasent hotel, good location”

Clean, friendly and good location

I was in Townsville on business and it was a nice hotel to go to at the end of the day. It was in a very convenient location.

Reviewed November 04, 2013
8.7
Excellent
Mark from Australia
Business traveler
Superior King Room
Stayed 2 nights in February 2015

Business stay”

Clean, conveniently located and staff very helpful

Hotel did what I required. If possible I prefer to stay here when in Townsville on travel as they are consistent in what they provide and very convenient.

Reviewed February 09, 2015
8.3
Excellent
Rehana from Australia
Family with young children
Standard Queen Room
Stayed 2 nights in December 2015

First family Holliday ”

Buffet breakfast, staff and cleanliness

Enjoyed our stay at the Mercure. First time my husband and I traveled with our 10 week old baby. Only down side was that the bed was ridiculously hard. Staff were so helpful and buffet breakfast was well worth it. Would definitely come back

Reviewed December 08, 2015
9.7
Exceptional
Jesse from Australia
Couple
Standard Queen Room
Stayed 3 nights in February 2016

Great all around”

location, staff, rate

Really great all around. Good central location, rooms and grounds are maintained. Free wifi in rooms and common areas is now included

Reviewed February 26, 2016
8.0
Excellent
Poomahal from Australia
Solo traveler
Superior King Room
Stayed 2 nights in October 2013

Comfortable, Relaxing and quiet”

Garden, Pool and restuarant

I found the stay in the hotel very comfortable. The bed was comfortable and the bathroom was of a good size.My room was on the first floor overlooking the lake and had nice breeze in the evenings. The pool looked very nice but didn't have time to use it. Ate dinner at the Restaurant once and the food was good and the price was reasonable, but took a while to get the food. The hotel is about 10 mins drive to the airport, 10 mins drive to the beach/Strand and 2 min drive to a big shopping centre, however there is no traffic noise. There are few fast food outlets in walking distance. The staff were nice and helpful. I will stay again and will recommend.

Reviewed November 09, 2013
9.3
Exceptional
Stephanie from New Zealand
Solo traveler
Standard Resort 1 Queen and 1 Single
Stayed 1 night in March 2014

Wish I'd stayed longer”

Pool setting, gardens and room service

Unfortunately it wasn't long enough. We only stayed 1 night before flying out home to New Zealand early the next morning. The reception area was very tidy and looked lovely; then when I saw the pool are I wished we had a day or two there. The room service was quick and efficient, the beds were comfortable and we got our wake up call. All staff we dealt with were lovely.

Reviewed March 14, 2014
8.7
Excellent
J from Thailand
Solo traveler
Standard Resort 1 Queen and 1 Single
Stayed 2 nights in July 2015

Weekend ”

1. The staff 2. The food. 3. Location

I travelled solo to the hotel, meeting u my my brother from the UK and his family, my sister and our parents joined us, great venue, very relaxing. I didn't spend a lot of time in my room but felt it was 4 star, more three stars. The room was tidy, and cleanish there were more mould on the curtain, a large amount of dust, webs behind the TV on the wall and the grout in the bathroom was also moulding. The saving grace are the staff, from front desk, the restaurant and the cleaners to a person they were lovely.

Reviewed July 20, 2015
9.3
Exceptional
MRS from Thailand
Solo traveler
Standard Queen Room
Stayed 2 nights in July 2014

best location for my stay”

location location location

All went to plan and I was pleased with Mercure

Reviewed July 27, 2014
9.3
Exceptional
svea from Australia
Solo traveler
Superior King Room
Stayed 1 night in July 2014

Mecure Inn Townsville”

The pool, the gardens and the staff

I love this hotel and would recommend to anyone, families, workers, professional, holiday seekers and have been staying here for over 14 years including through the massive cyclone Yassi. The gardens are beautiful and although its just out of town the location is lovely on a lake and near the airport, also next to a shopping centre. Large palms abound and the staff are fabulous, including an obvious increase in indigenous staff which is just great to see. The food is good and the service is great. love this place.

Reviewed July 27, 2014
9.3
Exceptional
Paula from Australia
Business traveler
Superior King Room
Stayed 12 nights in May 2014

Mecure Townsville”

The Motel Surrounds, The Pool, The Restaurant

My stay was wonderful, the staff were very attentive, the grounds were beautifully maintained, the restaurant and bar over looked the beautiful pool area, the rooms were very comfortable and were serviced daily (which a lot of Motels are not doing anymore).

Reviewed May 26, 2014
8.3
Excellent
Joana from Portugal
Couple
Standard Queen Room
Stayed 4 nights in January 2013

Fantastic Place”

Restaurant

i just loved all about this place and their friendly staff. the pool area is amazing and the rooms are clean. the location is also very central.

Reviewed January 22, 2013
8.7
Excellent
KEN from Australia
Solo traveler
Standard Queen Room
Stayed 2 nights in August 2013

Comfortable, quiet and excellent value for money.”

Service, location, quality

I have stayed at this hotel several times over the last 4 years; the high standard of customer service and happy staff have consistently impressed. The hotel is set in beautiful gardens complete with a large, picturesque lake. Rooms are extremely comfortable and very clean.

Reviewed August 14, 2013
6.3
Good
Shelley from Australia
Solo traveler
Stayed 1 night in February 2012

Great location.”

The view was brilliant - you could see the whole pool area.

Bed was uncomfortable. Shower head sprayed water everywhere. I was staying at this motel by myself and I asked the front desk person if my brother could carry my luggage to my room with me (as I do not know Townsville at all, let alone this motel) and he told me NO as I was the only one registered for the room.

Reviewed February 20, 2012
12345
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