Mercure Townsville Hotel

Woolcock Street, Central Park Area, Townsville, Australia, 4812
Mercure Townsville Hotel
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Standard Queen Room Mercure Townsville Hotel
Lobby Mercure Townsville Hotel
Swimming pool [outdoor] Mercure Townsville Hotel
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8.2
Excellent
/10
(830 reviews)See what guests said
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8.1
Excellent
Location rating score
Excellent location
Parking
FREE
  • Reef HQ5.86 km
  • Highlights and ratings

    4-star Hotel
    Free Wi-Fi
    "I was not expecting much but very wonderfully surprised at how beautiful its surroundings were and the rooms were spacious and clean."
    Audrey - January 6, 2016
    Exceptional reputation
    Recommended by 95% of guests
    Excellent service
    8.5 rating for service
    Excellent cleanliness
    8.1 rating for cleanliness
    Very good facilities on premise
    7.9 facilities on premise
    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    • Room service [24-hour]

    • Bar

    • Garden

    Cheaper than 92% of all properties in Townsville in the last 24 hoursCompared to 153 Townsville properties at Agoda for various dates
    Property ranking|Compared to 153 Townsville properties
    See all rankings
    Cheapest price score
    Review score - United States
    7.8/10
    Service score
    8.6/10
    Room comfort score
    7.9/10
    Better than
    92
    %
    of Townsville properties
    Better than
    89
    %
    of Townsville properties
    Better than
    86
    %
    of Townsville properties
    Better than
    84
    %
    of Townsville properties
    Value for money7.9
    Location rating8.1
    Nearest airportTownsville Airport (TSV)
    Distance to airport1.4 km

    Rooms available at Mercure Townsville Hotel

    7.9
    Very good
    Room comfort & quality
    Premium King Room
    Premium King Room
    ...
    • Room size: 15 m²/161 ft²
    • Balcony/terrace
    • 1 king bed
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    Superior King Room
    Superior King Room
    ...
    • Room size: 15 m²/161 ft²
    • Pool view
    • 1 king bed
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    Standard Queen Room
    Standard Queen Room
    ...
    • Room size: 15 m²/161 ft²
    • Lake view
    • 1 queen bed
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    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 24 m²/258 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Family Room 1 Queen 2 Single
    Family Room 1 Queen 2 Single
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 2 single beds and 1 queen b...
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    Standard Resort 1 Queen and 1 Single
    Standard Resort 1 Queen and 1 Single
    ...
    • Room size: 15 m²/161 ft²
    • Lake view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Superior Room 2 Single Beds
    Superior Room 2 Single Beds
    ...
    • Room size: 15 m²/161 ft²
    • Balcony/terrace
    • 2 single beds
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    Family Room with Queen Bed
    Family Room with Queen Bed
    ...
    • Room size: 24 m²/258 ft²
    • Balcony/terrace
    • 2 single beds and 1 queen b...
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    Superior Double
    Superior Double
    ...
    • Shower
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    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
    • Shower
    Enter dates to see prices

    What people love about Mercure Townsville Hotel

    • 8.8
      Excellent
      Location

      "Location is great - close to shopping centre and take away food outlets."

      Christine

      |

      February 29, 2016

    • 9.6
      Exceptional
      Staff 

      "Clean, staff very polite and accomadating, locality excellent."

      Bridget T.

      |

      February 10, 2016

    • 9.7
      Exceptional
      Location

      "Good central location, rooms and grounds are maintained."

      Jesse

      |

      February 26, 2016

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    More about Mercure Townsville Hotel

    More about Mercure Townsville Hotel

    9.0
    Excellent

    "Dinner was also very delicious- the roast rump for two is hi..."

    Audrey

    |

    January 6, 2016

    An overview

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    Most talked about facilities

    Swimming Pool
    12 mentions
    Housekeeping
    10 mentions
    Breakfast
    7 mentions
    Food & Dining
    4 mentions

    What they offer

    5.6
    Review score
    Staff 

    "The waitress at dinner was very helpful and provided good se..."

    Monique

    |

    September 28, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental

    Restaurants on site

    Celsius Restaurant
    Cuisine:Australian
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Mercure Townsville Hotel from real guests

    Overall rating
    8.2
    Excellent
    From 830 reviews
    Provided by verified guests of
    Agoda Reviews (160)Booking.com Reviews (670)
    Rating via Agoda8.0
    /
    10
    Cleanliness8.1
    Facilities7.9
    Location8.1
    Room comfort and quality7.9
    Service8.5
    Value for money7.9
    High score for Townsville
    Rating
    9+ Exceptional (33)
    8-9 Excellent (30)
    7-8 Very Good (31)
    6-7 Good (19)
    <6 Below Expectation (15)
    Time of the year
    Mar - May (17)
    Jun - Aug (36)
    Sep - Nov (32)
    Dec - Feb (43)
    All guests (160)
    All room types
    All languages
    Showing 128 verified guest comments
    12345
    10.0
    Exceptional
    naomi from Australia
    Couple
    Superior King Room
    Stayed 1 night in September 2018

    Exceptional”

    Great location. Nice and clean. Enjoyed our stay

    Reviewed April 28, 2019

    Dear Naomi, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

    Responded July 01, 2019
    Mercure Townsville Hotel
    6.8
    Good
    Shiralee from Australia
    Business traveler
    Superior King Room
    Stayed 1 night in April 2019

    Two night business trip”

    The staff were really friendly and helpful

    Reviewed April 28, 2019

    Dear Shiralee, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

    Responded July 01, 2019
    Mercure Townsville Hotel
    8.8
    Excellent
    Christine from Thailand
    Couple
    Standard Queen Room
    Stayed 2 nights in February 2016

    Great location - lousy air conditioning”

    Location is great - close to shopping centre and take away food outlets. Pool is great. Our air conditioner was very noisy and then the remote on it died and the heat went through the roof. At midnight when we got back to room it was unbearable - reception staff member came over straight away with a new remote which solved the temperature problem.

    Reviewed February 29, 2016
    9.0
    Exceptional
    Audrey from Singapore
    Family with young children
    Standard Queen Room
    Stayed 1 night in January 2016

    Very pleasant surprise ”

    Value, pool, location

    I was not expecting much but very wonderfully surprised at how beautiful its surroundings were and the rooms were spacious and clean. We loved hanging out by the large pool. Dinner was also very delicious- the roast rump for two is highly recommended! The mojito on the other hand needs improvement. A bit sad we only stayed one night.

    Reviewed January 06, 2016
    8.3
    Excellent
    Rehana from Australia
    Family with young children
    Standard Queen Room
    Stayed 2 nights in December 2015

    First family Holliday ”

    Buffet breakfast, staff and cleanliness

    Enjoyed our stay at the Mercure. First time my husband and I traveled with our 10 week old baby. Only down side was that the bed was ridiculously hard. Staff were so helpful and buffet breakfast was well worth it. Would definitely come back

    Reviewed December 08, 2015
    8.0
    Excellent
    Andrew from Thailand
    Business traveler
    Standard Resort 1 Queen and 1 Single
    Stayed 2 nights in December 2015

    Tired Bathroom”

    Great staff, great location,personal welcome

    A great team here but the rooms are really tired and the bathrooms are dreadful. Cracked tiles everywhere with mould the sink was heavily cracked and very unhygienic, I would not stay in this room again.

    Reviewed December 04, 2015
    9.3
    Exceptional
    Andrea from Australia
    Solo traveler
    Standard Resort 1 Queen and 1 Single
    Stayed 4 nights in July 2015

    thank you to the wonderful chefs and stuff ”

    the lovely staff, restaurant and delicious food.

    I stayed in Cairns and traveled down the coast to townsville, i was so disappointed with the city, the only redemption was ...the Mercure Townsville & Restaurant. Undoubtedly the best prepared food of my journey. Thankyou

    Reviewed July 24, 2015
    8.7
    Excellent
    J from Thailand
    Solo traveler
    Standard Resort 1 Queen and 1 Single
    Stayed 2 nights in July 2015

    Weekend ”

    1. The staff 2. The food. 3. Location

    I travelled solo to the hotel, meeting u my my brother from the UK and his family, my sister and our parents joined us, great venue, very relaxing. I didn't spend a lot of time in my room but felt it was 4 star, more three stars. The room was tidy, and cleanish there were more mould on the curtain, a large amount of dust, webs behind the TV on the wall and the grout in the bathroom was also moulding. The saving grace are the staff, from front desk, the restaurant and the cleaners to a person they were lovely.

    Reviewed July 20, 2015
    9.3
    Exceptional
    Paul from Australia
    Couple
    Standard Queen Room
    Stayed 1 night in January 2015

    Great hotel in a great location ”

    Location, Buffet Breakfast, Friendly Staff

    My wife and I thoroughly enjoyed our single night stay at the Mercure Townsville. We used the pool straight away when we got there which was very nice and had the buffet breakfast in the morning which was also excellent. The location is in central Townsville and is close to all the local attractions. The staff were also very helpful in giving us directions when we set off for our drive. We would definitely come back.

    Reviewed January 21, 2015
    9.3
    Exceptional
    CG from Thailand
    Solo traveler
    Standard Resort 1 Queen and 1 Single
    Stayed 2 nights in November 2014

    Happy guest ”

    Staff evry friendly and accomadating, ; lovely location, room very clean and comfortable

    My stay was great. I felt safe and secure being tucked away in the resort like surroundings. Unfortunately due to my commitments I was unable to enjoy the pool or restaurant but it looked lovely. I will certainly stay again on my next trip to Townsville and will recommend it to my friends.

    Reviewed November 10, 2014
    7.7
    Very good
    Susan from Australia
    Couple
    Superior King Room
    Stayed 5 nights in August 2014

    A great place to stay in the middle of Townsville”

    Location Food Staff

    The hotel needs to invest in new bathroom towels immediately. It would be great if the hotel could provide proper luggage trolleys Free WiFi would be an incentive to stay longer. The room we had this time was smaller than our last stay. This was a bit disappointing considering there were 2 of us. The staff are very friendly.

    Reviewed September 04, 2014
    9.3
    Exceptional
    svea from Australia
    Solo traveler
    Superior King Room
    Stayed 1 night in July 2014

    Mecure Inn Townsville”

    The pool, the gardens and the staff

    I love this hotel and would recommend to anyone, families, workers, professional, holiday seekers and have been staying here for over 14 years including through the massive cyclone Yassi. The gardens are beautiful and although its just out of town the location is lovely on a lake and near the airport, also next to a shopping centre. Large palms abound and the staff are fabulous, including an obvious increase in indigenous staff which is just great to see. The food is good and the service is great. love this place.

    Reviewed July 27, 2014
    8.0
    Excellent
    MR from Thailand
    Couple
    Standard Queen Room
    Stayed 4 nights in May 2014

    Uneventful”

    The best 3 things about the Mercure Inn Townsville were its resort style pools and gardens, and it's proximity to affordable dining options and shops.

    Our stay at the. Mercure Inn was pleasant. The room, while dated, was clean, quiet and comfortable. The Mercure was centrally located to the areas we wanted to see. The only downside was the apparent lack of WiFi in the rooms.

    Reviewed May 31, 2014
    9.3
    Exceptional
    Paula from Australia
    Business traveler
    Superior King Room
    Stayed 12 nights in May 2014

    Mecure Townsville”

    The Motel Surrounds, The Pool, The Restaurant

    My stay was wonderful, the staff were very attentive, the grounds were beautifully maintained, the restaurant and bar over looked the beautiful pool area, the rooms were very comfortable and were serviced daily (which a lot of Motels are not doing anymore).

    Reviewed May 26, 2014
    9.3
    Exceptional
    Stephanie from New Zealand
    Solo traveler
    Standard Resort 1 Queen and 1 Single
    Stayed 1 night in March 2014

    Wish I'd stayed longer”

    Pool setting, gardens and room service

    Unfortunately it wasn't long enough. We only stayed 1 night before flying out home to New Zealand early the next morning. The reception area was very tidy and looked lovely; then when I saw the pool are I wished we had a day or two there. The room service was quick and efficient, the beds were comfortable and we got our wake up call. All staff we dealt with were lovely.

    Reviewed March 14, 2014
    5.7
    Gerard from Australia
    Solo traveler
    Standard Queen Room
    Stayed 3 nights in January 2014

    Sort stay, hotel provided basic needs”

    Room was comfortable, easy access to other city centres, queit environment

    The stay was good, only complaint would be the presentation of the breakfast buffet the morning 2o.01.2014, eggs and bacon were cold and looked like they had been in a train smash, rest of breakfast items not much better. Cook probably had a big night out the night before, because there was no care of thought went into doing the breakfast. This was reported by a number of guests.

    Reviewed February 07, 2014
    8.0
    Excellent
    Poomahal from Australia
    Solo traveler
    Superior King Room
    Stayed 2 nights in October 2013

    Comfortable, Relaxing and quiet”

    Garden, Pool and restuarant

    I found the stay in the hotel very comfortable. The bed was comfortable and the bathroom was of a good size.My room was on the first floor overlooking the lake and had nice breeze in the evenings. The pool looked very nice but didn't have time to use it. Ate dinner at the Restaurant once and the food was good and the price was reasonable, but took a while to get the food. The hotel is about 10 mins drive to the airport, 10 mins drive to the beach/Strand and 2 min drive to a big shopping centre, however there is no traffic noise. There are few fast food outlets in walking distance. The staff were nice and helpful. I will stay again and will recommend.

    Reviewed November 09, 2013
    8.7
    Excellent
    KEN from Australia
    Solo traveler
    Standard Queen Room
    Stayed 2 nights in August 2013

    Comfortable, quiet and excellent value for money.”

    Service, location, quality

    I have stayed at this hotel several times over the last 4 years; the high standard of customer service and happy staff have consistently impressed. The hotel is set in beautiful gardens complete with a large, picturesque lake. Rooms are extremely comfortable and very clean.

    Reviewed August 14, 2013
    8.7
    Excellent
    Russell from New Zealand
    Business traveler
    Standard Queen Room
    Stayed 1 night in September 2012

    Pleasant and convenient”

    Friendly staff, great dinner menu

    All was in order on arrival late in the afternoon. The guest room was clean though dark. The bathroom was showing its age and really is in need of refurbishment. All services expected of a Mercure were available and the quality of the food at dinner was surprisingly good but, at $19, the continental breakfast was over-priced.

    Reviewed September 26, 2012
    7.3
    Very good
    Kenneth from Australia
    Couple
    Stayed 1 night in May 2012

    nice hotel but not close to city”

    tropical and quiet

    too far out to walk to city, rooms are quite modern but there is no heating for the winter and it was a cold night when we were there, very hard to find room specially upstairs as hard to see room numbers, reception staff very helpful, parking is a fair way from room unless you are there early in the day,

    Reviewed June 04, 2012
    12345
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