Mercure Vientiane Hotel
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Mercure Vientiane Hotel

Unit 10, Samsenthai Road, P.O.Box 585, Vientiane, Lao P.D.R., Vientiane City Center, Vientiane, Laos, 585
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Superior Room With 2 Single Beds - Bedroom Mercure Vientiane Hotel
Superior Room With 2 Single Beds - Bedroom
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    Lobby Mercure Vientiane Hotel
    Lobby Mercure Vientiane Hotel
    Interior view Mercure Vientiane Hotel
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    Swimming pool Mercure Vientiane Hotel

    Mercure Vientiane Hotel Reviews

    6.7
    Good
    /10
    (417 reviews)See what guests said
    8.0
    Very good

    "Hotel with good location, good staff performance & facilitie..."

    HO

    -

    December 8, 2016

    Things you’ll love about Mercure Vientiane Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Good
    Location
    6.6
    See map
    Nearby
    Popular
  • D*Tech120 m
  • Future Nightclub190 m
  • Marina190 m
  • Highwayman200 m
  • Papaya Spa250 m
  • Spirit House270 m
  • Sala Sunset Khounta450 m
  • On The Rock Pub510 m
  • Sisaket Temple & Museum640 m
  • Wind West730 m
  • This property is in high demand!

    Last booked a few minutes ago

    Value for money6.3
    Distance to city center1.5 km
    Location rating6.6
    Nearest airportWattay International Airport (VTE) - Laos
    Distance to airport2.8 km

    Rooms available at Mercure Vientiane Hotel

    Standard Queen Bed
    Standard Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    Enter dates to see prices
    Standard Queen Room Hotel Special Offer - Flexible Rate
    Standard Queen Room Hotel Special Offer - Flexible Rate
    ...
    • Room size: 28 m²/301 ft²
    • City view
    Enter dates to see prices
    Standard Hot Deal Queen Bed
    Standard Hot Deal Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    Enter dates to see prices
    Standard Queen
    Standard Queen
    ...
    • Room size: 28 m²/301 ft²
    • City view
    Enter dates to see prices
    Standard Hot Deal Queen Bed
    Standard Hot Deal Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Standard Queen
    Standard Queen
    ...
    • Room size: 28 m²/301 ft²
    • City view
    Enter dates to see prices
    Superior Queen Room
    Superior Queen Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Twin Standard Hot Deal
    Twin Standard Hot Deal
    ...
    • Room size: 28 m²/301 ft²
    • City view
    Enter dates to see prices
    Executive King Bed
    Executive King Bed
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Standard Twin Room
    Standard Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Have a question for Mercure Vientiane Hotel?

    What people love about Mercure Vientiane Hotel

    • 7.2
      Very good

      "Facilities good, rooms good and staff helpful."

      Alexander

      |

      February 27, 2016

    • 4.4
      Review score

      "Room service is working well and the food is good."

      Xavier

      |

      December 9, 2017

    • 8.4
      Excellent

      "Enjoyable overall experience"

      Dominique

      |

      May 7, 2016

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    More about Mercure Vientiane Hotel

    More about Mercure Vientiane Hotel

    8.8
    Excellent

    "(But they took care of us.) Gnerally said, the staff is very..."

    Niklaus

    |

    February 16, 2017

    An overview

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    What they offer

    6.4
    Good

    "The staff is really nice and helpful."

    maud

    |

    October 6, 2016

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Mercure Vientiane Hotel from real guests

    Agoda Reviews (417)Booking.com Reviews (71)
    Cleanliness7.0
    Facilities6.6
    Location6.6
    Room comfort and quality6.9
    Service7.1
    Value for money6.3
    Provided by verified guests of Agoda
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    All guests (417)
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    Show reviews that mention 

    Showing 381 verified guest comments
    12345
    8.8
    Excellent
    Niklaus from Switzerland
    Group
    Standard Queen Room
    Stayed 3 nights in February 2017

    Convenient and elegant hotel though pretty old ”

    We have made a Lao trip coming from Houay Xai, Luang Prabang finally to Vientiane, already the 7th time. We like Mercure Hotel, even it's coming into years. The serving staff should be trained more. (But they took care of us.) Gnerally said, the staff is very (!) friendly

    Reviewed February 16, 2017

    Dear Niklaus, Thank you for your feedback. We are happy to hear your experienced staying with us. At Mercure Vientiane, our priority is our service to our guests. Your feedback is very important to us and we will always improve our service. Thank you for your feedback. Best regards, Benny Omar Guest Service Executive

    Responded October 10, 2017
    Mercure Vientiane Hotel
    10.0
    Exceptional
    Dora from Malaysia
    Business traveler
    Standard Queen Room
    Stayed 2 nights in May 2014

    Mercure a world class Accomodation”

    Cleanliness, friendliness & comfortability

    I've stayed in a few Mercure hotels around the World. The best was Mercure in Scotland in 2011, as it was a new property opened up recently. Mercure Vientiane is not as modern looking as the one in Scotland, but it has it's rustic beauty. I was pleased with the hotel. The only disappointment was, on the day i was about to check out there was a notice sent that there will be a power shut down due to upgrading works at 8am. So, i had to wake up earlier, at 7am to take my shower. But, the power was shut down as early as 7.30am, while i'm still in the shower & in darkness. Very bad experience indeed.

    Reviewed October 20, 2014
    10.0
    Exceptional
    Zin from Myanmar
    Business traveler
    Standard Queen Room
    Stayed 4 nights in August 2014

    Good location with excellent staffs”

    Good Location, excellent staffs, Good facilities

    First of all, I would like to thanks to the whole team for giving me a excellent service & making my stay comfortable. Especially, I would like to thanks Mr. Salim, he's a very friendly, helpful & kind person. He gave special attention to all The guests & make our stay memorable. He's also very knowledgable about Laos cultural & sightseeing places. If I have a chance to go back to Laos I'll definitely stay there again. Thank you so much to Mr. Salim & all the staffs.

    Reviewed September 04, 2014
    8.3
    Excellent
    PETER from Australia
    Solo traveler
    Standard Queen Room
    Stayed 3 nights in August 2014

    comfortable stay but a bit pricey”

    location,

    This is the 2nd best hotel I've stayed at in Laos. The room was comfortable but there were renovations taking place in a room nearby which made it impossible to sleep in the afternoon. Numerous complaints and suggestions finally brought the noise to an end. .The food was excellent, fresh and delicious albeit slightly more expensive than the surrounding restaurants...great tasting coctails and a nice breakfast.. Location was excellent and everything I needed was close by. The staff were reasonable and spoke acceptable english and were helpful. AirCon in the rooms were great but the fitness centre is ill-equipped and outdated. I wont be back here because I found a better place for less money... happy days

    Reviewed September 03, 2014
    8.3
    Excellent
    Goh from Singapore
    Group
    Standard Twin Room
    Stayed 1 night in June 2012

    Great location”

    Central location, easy access to the main attractions

    the hotel was about 15-20 minutes from wattay internatioinal airport. all staffs were extremely professional, courteous and friendly. the room was very clean and comfortable with all facilities available. the hotel is about a 5 minute walk from the mekong river, 3km walk to patuxey park via avenue lane xang and the morning market. it was a pleasant stay and enjoyable experience at the hotel in vientiane in general.

    Reviewed June 30, 2012
    8.3
    Excellent
    TAKAYUKI from Japan
    Solo traveler
    Stayed 2 nights in January 2011

    Friendly staffs”

    hospitality

    the hotel is near from airport, less than ten mins by car. its under rennovation of swimming poor and restaurant during my stay in Jan 2011. but it doesn't matter so much. hotel vehicle bring us to another pool.

    Reviewed January 28, 2011
    8.0
    Excellent
    Philip from United Kingdom
    Business traveler
    Stayed 1 night in March 2010

    Novotel Vientiane”

    A good value hotel with a good pool and fitness centre. Good location for business meetings and the airport.
    Internet, though this may be Laos rather than the hotel.

    Check in was efficient, the journey from the airport was easy and service was friendly. The rooms were well maintained and the pool was clean. Breakfast was what one would expect from such a hotel, but also had some variety in the form of cooked meats, salamis, cheeses and breads which was a pleasant change from the norm. All in all good value for money.

    Reviewed March 23, 2010
    9.0
    Exceptional
    Rungtip from Thailand
    Solo traveler
    Stayed 1 night in June 2009

    Novotel Vientiane Hotel”

    This hotel is very nice and good service

    I stay at Novotel Vientiane. This hotel it very nice and near the center. Staff there good service.When i arrived to the hotel have a little problem.I booking for a standard queen bed. It's cheap price in this website

    Reviewed June 06, 2009
    7.6
    Very good
    Henricus from Australia
    Couple
    Stayed 6 nights in May 2018

    Average 3 to 4 star, No complaints”

    Main reason for us to choose this hotel was it had a tennis court and was quiet close to most things to see in Vientiane. All things worked well and for what we paid we were satisfied. The tennis court was in reasonable condition and the pool was very nice. The staff generally were kind although some had very little English skills and just said yes to everything but their hearts seemed in the right place so thank you to all of them.

    Reviewed June 07, 2018
    2.8
    Peter from Australia
    Couple
    Standard Queen Room
    Stayed 1 night in January 2016

    No satisfied ”

    We were not happy at this hotel and checked out early . The bed was hard with 2 singles pushed together one higher then other and rooms were cold and uncomfortable. Big argument on front desk not happy at all . On a positive note I contacted agoda and they arranged full refund for remaining two nights and were very easy to deal with and resolved our problem straight away and this why we only book with agoda . Peter and Tania Australia

    Reviewed January 23, 2017
    3.6
    Leong from Malaysia
    Group
    Standard Queen Room
    Stayed 1 night in August 2016

    prices expensive,rooms small and poor cleanest,rooms requirement very poor”

    This hotel not conviene for food, that's nothing around the hotel area! It's been state at town but can't see any shop around! Poor experience! But the stuff and manager are good to communicate with! All the equipment have to upgrade!

    Reviewed August 25, 2016
    6.7
    Good
    john from United Kingdom
    Couple
    Superior Queen Room
    Stayed 3 nights in February 2015

    decent but dated”

    pool, gym, sauna

    The hotel from outside and entrance is impressive as well as the pool area - however the rooms are dated and in need of a touch up, new TV, curtains that sort of thing. I would probably stay again but not in a huge rush - not bad but rooms need a bit of a overall

    Reviewed August 04, 2015
    7.3
    Very good
    peng from Singapore
    Solo traveler
    Standard Twin Room
    Stayed 3 nights in July 2015

    helpful friendly n efficient staff..”

    Nice pool...fast wifi...spacious room

    Generally satisfactory considering the economical price that i paid..2 things i am not happy were...airport transfer to hotel should automatically be provided and not as per request...secondly should provide free breakfast for all guests for whatever price paid...i would rate this hotel as 3.5 stars

    Reviewed July 17, 2015
    3.3
    Edwin from Netherlands
    Business traveler
    Standard Twin Room
    Stayed 1 night in May 2015

    Old rooms and moody staff”

    Food

    = The staff is unfriendly and in some cases even impolite. The rooms are not as on the photos, the rooms are like from the 80's and the TV is probably almost 15 years old as well. = absolutely no value for money. Will never stay there again.

    Reviewed May 22, 2015
    8.0
    Excellent
    Aaron from United States
    Business traveler
    Standard Queen Room
    Stayed 4 nights in December 2012

    good location, declining standards, high price”

    location, proximity to Mekong, nice rooms

    In general this hotel can still be regarded as a very decent, charming hotel, but it seems like standards are declining. The breakfast options are limited and stingy, levels of English spoken by night staff is limited, and the miniscule "gym" have all led me to look elsewhere. Have found another hotel with a slightly better gym, nicer pool, very nice rooms for a cheaper rate, though not located right on the mekong - not listed on agoda...Chanthapanya.

    Reviewed December 09, 2013
    6.0
    Yukihiro from Japan
    Business traveler
    Superior Queen Room
    Stayed 2 nights in October 2013

    Clean and big room but internet was slow”

    clean room, swimming pool and OK gym

    It was good but noise from street was bad in the morning and also noise from next door. Internet Wifi was not good condition from my room. Walking distance from the city center. Good swimming pool and gym and restaurant.

    Reviewed October 09, 2013
    6.0
    Chavala from Thailand
    Business traveler
    Standard Queen Room
    Stayed 1 night in September 2013

    It's so so for me. ”

    Location in Central of Vientiane, close to the nightlife bar and pub

    The location is good. Others are not good but not bad. If you like to spend you nightlife in bar and pub, this hotel is good for you because you can enjoy your life and walk back to the hotel. Hotel roon is a bit old and smell in the room and outside the room is bad. Materials and supply in the room is low quality.

    Reviewed September 11, 2013
    8.7
    Excellent
    Ting from China
    Business traveler
    Superior Queen Room
    Stayed 4 nights in August 2012

    Centered location, and good breakfast”

    Location, breakfast, clean room

    Pros: This hotel is a landmark of Vientiane city, very easy to find. Has airport shuttle service, and staff is kindly. The breakfast is amazing! Very tasty and lots of choice. Cons:internet is not free, and the housekeeping is extremely early, before 8 am, make us cannot rest well. Hope next time can be more considerate.

    Reviewed July 07, 2013
    6.7
    Good
    Andrew from United Kingdom
    Group
    Standard Queen Room
    Stayed 4 nights in February 2013

    nice hotel ”

    great pool and friendly staff

    About a 20 minute walk to the riverside area or tuk tuk ride. A little out of the way compared to other places near the riverside. The pool is great and the staff are very friendly. The costs of food at the hotel is quite expensive compared to other hotels and places.

    Reviewed February 16, 2013
    8.0
    Excellent
    Grace from Malaysia
    Business traveler
    Standard Queen Room
    Stayed 4 nights in December 2012

    Nice hotel”

    Good service, decent breakfast, pool and gym

    They ran out of Queen rooms - and put me in a twin room instead, which is not really desirable for 4 nights during a long working trip. Also, having to pay for internet access seems to be a pretty outdated policy in an age where wi-fi accessibility is widespread, even in Vientiane. Generally though, the rooms were nice and good service.

    Reviewed December 18, 2012
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