Verified traveler reviews

Filter by traveler type
Very good



based on 1951 reviews
  • Cleanliness 7.4
  • Facilities 6.9
  • Location 9.2
  • Room comfort and quality 7.4
  • Service 7.7
  • Value for money 7.7
  • Food and dining 6.7
Sort by

chanin from Thailand
Business traveler
Standard Queen Room
Stayed 5 nights in November 2015
not free wifi at room some staff is not friendly
good location
So so
Reviewed November 30, 2015

Gordon from Australia
Couple
Standard Queen Room
Stayed one night in November 2015
Mercure stay
location, service, price
Our stay was very relaxed
Reviewed November 28, 2015

michael from Australia
Couple
Standard Twin Room
Stayed 3 nights in November 2015
very popular hotel
location, location, location
This hotel is always busy with people coming and going and no wonder because it's in the centre of Melbourne with everything within easy walking distance. Rooms are comfortable, staff very helpful also good security. Wouldn't stay any where else.
Reviewed November 28, 2015

Irma from Australia
Couple
Standard Queen Room
Stayed 6 nights in November 2015
Very convenient location
Location, location, location
Access to hub of city was very convenient - shopping, restaurants, entertainment, transport, everything! Room size was disappointing for a 4star hotel, and the doors to the corridor were paper thin - could hear the slightest noise through the doors. Housekeeping service was great. Bathroom was small but finishes made it clean and comfortable.
Reviewed November 27, 2015

yang from Singapore
Couple
Standard Twin Room
Stayed 5 nights in November 2015
Is a very good recommendation hotel
Location, transport n service
Staff very friendly. Rm ok
Reviewed November 25, 2015

Maxine from Australia
Solo traveler
Standard Queen Room
Stayed one night in November 2015
Mercure Welcome Hotel Review
The location of this hotel is just brilliant. You are right in the heart of the city with easy access to shops, transport, entertainment and anthing else you may want to do.
My stay at the Mercure Welcome was very good. The rooms are quite basic but they are clean and comfortable and the staff are all very attentive and happy to assist you with your requirements. The buffet breakfast is also good with plenty to choose from. The location is excellent and everything is at your fingertips. I would recommend this hotel to anyone, the room may not be flashy but it has everything you need. I would definitely stay here again.
Reviewed November 25, 2015

Janelle from Australia
Group
Standard Twin Room
Stayed 2 nights in November 2015
It was ok
staff were really nice; good location; gave option of foregoing room cleaning for $10 credit
The woman who checked us in was very friendly, we were checked in early as our room was ready. Unfortunately the twin room was VERY small. There was a very strong chemical smell - ok, it might mean the room is clean, but it was very strong and overpowering. This was also in the lobby in the mornings. The desk faced the window but the powerpoint was too far away to plug in the kettle so had to put it on the provided chair. the powerboard which we found under one of the beds was loose so if it got disturbed the plugs fell out. There didn't appear to be an exhaust fan in the bathroom. The beds were very soft, so if you have a bad back that needs a firm bed, not the place for you. Overall - I have stayed in less expensive hotels with larger rooms and bathrooms. Good for location but won't stay again.
Reviewed November 24, 2015

WENG from Macau
Solo traveler
Standard Twin Room
Stayed 4 nights in October 2015
Nice
Nice, Comfort & Good environment. Nice Staff
Nice, Comfort & Good environment. Nice Staff
Reviewed November 24, 2015

WENG from Macau
Solo traveler
Standard Queen Room
Stayed 4 nights in October 2015
Nice
Nice, Comfort & Good environment
Nice, Comfort & Good environment. Nice Staff
Reviewed November 24, 2015

Trevor from Australia
Couple
Standard Twin Room
Stayed one night in November 2015
a short visit to melbourne
from time of arrival staff were attentive to our needs,check in was seamless,breakfast following morning whilst not in package, was available at moderate cost
An enjoyable over night stay in Melbourne made even more so by the hotel staff and the location of the hotel in the heart of Melbourne CBD
Reviewed November 23, 2015


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: