Verified traveler reviews

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Very good

based on 1951 reviews
  • Cleanliness 7.4
  • Facilities 6.9
  • Location 9.2
  • Room comfort and quality 7.4
  • Service 7.7
  • Value for money 7.7
  • Food and dining 6.7
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Angela from Thailand
Solo traveler
Standard Queen Room
Stayed 6 nights in March 2015
Excellent location and Staff
The team were friendly and super helpful. They were patient and nothing was a problem.
Reviewed March 23, 2015

Julia from Australia
Standard Twin Room
Stayed 1 night in March 2015
Tiny room opposite the lifts. Didn't match net pic
Staff friendly
Reviewed March 23, 2015

Geoffrey from Australia
Standard Queen Room
Stayed 3 nights in March 2015
3 Day Interlude
Convenience, comfortable King size room, staff courftesy
Very happy
Reviewed March 20, 2015

Nicholas from Thailand
Business traveler
Standard Queen Room
Stayed 2 nights in March 2015
One of the best value and situated motels ever!!!
Location, local restaurants, city vibe
Excellent, room service was perfect, facilities were more than adequate, staff were amazing and so helpful. coffee shop was too busy and under staffed (no problem as so many options just outside the door), some strange noises in the night...perhaps air conditioning overall very good and would book again tomorrow.
Reviewed March 16, 2015

Boris from Australia
Standard Twin Room
Stayed 4 nights in March 2015
good location for melbourne
Very good location Good size rooms Poor wifi
Reviewed March 16, 2015

Linda from Australia
Solo traveler
Standard Queen Room
Stayed 5 nights in March 2015
Pleasant stay
Location - absolutely fantastic, very convenient, good service
I had a lovely stay, it was a little confusing at check-in as they have multiple entrances (shared check-in counters for Mercure Welcome and Mercure Swanston) but everyone was very helpful. It was a little depressing getting to my room as I was put in an end room (428)- the corridor was very long, a little narrow and dim with a few turns. The room was a little smaller than expected, can't imagine having 2 people in it along with the queen bed and 2 suitcases but it was fine for just me and my one suitcase. The room, the furniture and furnishings is dated and definitely in need of renovation and lightening up. A nice surprise was the small bath-tub/shower as I do enjoy to soak my tired muscles in the evenings. Water pressure was good and the water was hot! The noise - I could hear my neighbour's doors opening and closing but also as I was located near the linen storage, there was a fair amount of noise from that as well. I didn't get any noise from the street though as the room was situated away from the main street and on the fourth floor. Overall for the price I paid and for the location, I enjoyed my stay.
Reviewed March 15, 2015

Ann from Australia
Standard Queen Room
Stayed 2 nights in March 2015
comfy bed great location
beds, location,quiet
as I was only there for one night as had a dinner to attend at the crown was only in my room for a short period. I loved the location close to everything that I required, it was quiet comfortable and very reasonably priced
Reviewed March 15, 2015

Leok from Singapore
Family with teens
Standard Queen Room
Stayed 1 night in March 2015
Better than expected.
Room was very well maintained and clean.
Reviewed March 13, 2015

clara from Australia
Standard Queen Room
Stayed 2 nights in March 2015
its location is great
location foodand comfort
Reviewed March 12, 2015

Kerrie from Australia
Standard Twin Room
Stayed 1 night in March 2015
a great place to stay
location/ price/ friendly staff
excellent customer service, the staff were very helpful an accommodating.
Reviewed March 11, 2015


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