Mercury Phu Quoc Resort and Villas
Take everything available in Phu Quoc Island with a comfort stay at Mercury Phu Quoc Resort and Villas. Enjoy the ocean, or just watch it with a refreshing drink. Just 12.4 km from Sao Beach, you can enjoy some beach time with a stay at Mercury Phu Quoc Resort and Villas.
Mercury Phu Quoc Resort and Villas offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the resort make it easy to plan your day trips, sightseeing, and more around Phu Quoc Island.
If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Mercury Phu Quoc Resort and Villas is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Mercury Phu Quoc Resort and Villas include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The resort also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Mercury Phu Quoc Resort and Villas. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
Mercury Phu Quoc Resort and Villas offers wonderful recreational facilities for guests to enjoy. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon, solarium, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Get wet in the best way on sunny days by joining water-world activities like snorkeling and non-motorized water sports. Have some easy fun without traveling far, while playing tennis court at Mercury Phu Quoc Resort and Villas.
Have fun with your friends or family, or even meet new people at the library. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.
Around the property
Take advantage of the opportunity to explore Phu Quoc Island while in the city. The best way to remember your time in Phu Quoc Island is with a nice gift at Duong Dong Market located about 7.2 km away.
Reasons to stay here
Guests who stayed here rated the facilities above 83% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 96% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Phu Quoc Island.
Nice Resort, Nice Beach”
Rooms are spacious and very clean. Staff are helpful and polite especially the buggy driver. We stayed there for 4 nights. For visitors who do not have any itinerary planned ahead, pls speak to the Guest Manager, Sean. I tried the Iceman Stall that he recommended and true enough it was REALLY good. The resort is located just 5 min away from airport but further away from town. But you will get a nice and quiet environment. I would strongly recommend to get your own transportation; ie rent a scooter or car. Kids aged 6-12 stay for free but there is additional charge for breakfast. Complimentary breakfast for those below 6. Overall, our stay was Great although the weather was very very hot (not warm)! If there is anything to improve that would be the shower pressure and more fans for the Romance Restaurant. We were literally sweating (due to the hot weather) while having breakfast at 8am. :)
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Dear Steven, Warm greetings from the team at Mercury Phu Quoc. We would like to thank you for choosing our hotel and sharing your opinions and comments with others here on Agoda.com. We are pleased that you satisfied with our service as well as with our staffs, particularly Mr. Sean. We suppose to promote our advantages that you already appreciated. Mercury team and I are absolutely proud of those stuffs and that could be a strong motivation for us to make great effort in the hope that our valued guests as you could be taken care as what you deserve to have. Your comments regarding shower pressure and fans for the Romance Restaurant will be taken to heart and passed on by myself to maintenance manager. May we say that we were happy to be of service to you and dearly hope that if you ever decide to return here you will consider staying with us again. Yours sincerely, Trinh Tran ( Ms) Guest Relations Department
Exceptional”
Hotel is new and near the airport and Duong Dong Market, the beach is very clean, hotel staff is very friendly.
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Special”
Having our own pool made a huge difference add in no premium for room service and you get an amazing, very special break.
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Dear Sarah, Xin Chao from the team here at Mercury Phu Quoc. We would like to thank you for choosing stay with us and for posting a very kind review on Agoda.com. We are happy that you found everything to your satisfaction and that your expectations were fulfilled. We do deeply appreciate guest feedback and it certainly helps us keep in touch with our guest and maintain a certain standard that our guests deserve. On behalf of all of the staff here, we wish you success for the future and we do hope that you will come back and see us again. Yours sincerely Ms Trinh Tran
Excellent resort”
Good location, friendly staff, good breakfast and food. Beautiful villa with pool access.
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Thank you for choosing our resort for your holidays in Phu Quoc and for your time to write such a nice review. All our staff are pleased to have you with us and hope to have a chance to serve you again in the future. With best regards, Resort Management
Stay in May, 2022”
We stayed in the Sea View Villa. Rooms were spacious and clean. Staff was exceptionally courteous and helpful. Some language issues, but nevertheless they provided all possible assistance making our stay easy and comfortable. Quality of food is good. Some of us are vegetarians, and the chef cooked some really delicious dishes though not offered on the menu card. Memorable stay. Would surely recommend stay in Sea View Villas.
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Dear Maulik Nanavati, Thank you for choosing our resort for your holidays in Phu Quoc and for your time to write such a nice review. All our staff are pleased to have you with us and hope to have a chance to serve you again in the future. With best regards, Resort Management
Amazing people and property”
Amazing people and property, best in Phu quoc
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Dear Neeti Kiran, Thank you for staying with us and thanks for your review. I am glad that you are happy with our service and facilities. Hope to welcome you back in the future. With best regards,
Spacious villas and friendly staff”
We came as a group of 8 and stayed in The Garden Villa, all king size beds, spacious living room, dining & bathrooms and a large clean family size pool. Minor things to note, we had to ask for cutlery, glasses and plates as there was no kitchenware (pots, pans etc), the water pressure for showers was off/on depending on which bathroom, and there was no main living/dining room air conditioning so staff provided additional fans. The Garden Villas are a 2 minute walk from the main hotel area/facilities, in which buggy service is provided by the hotel. There is construction happening as the hotel is expanding. The main hotel pool was decent, good pool bar and lounge chairs for the beach area as well. The restaurant was reasonably priced with great food and the buffet breakfast had a variety of options. I will recommend the onsite spa service. Overall the hotel staff including the site manager, Sean, were really nice and friendly and made our stay an enjoyable experience.
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Dear THI, A warm greeting from us! We would like to thank you for choosing to stay here in Mercury Resort. On behalf of us here, we are very happy that we satisfied your needs especially with the hotel facilities and found out that the staff was very friendly. It’s our pleasure that your group enjoyed during a stay here. We are very sorry for not providing immediately for the glasses, plates, cutlery etc. before you arrived here and also the lack of hot water. We apologized for the inconvenience that you experience. I will inform the spa service for your recommendation. Once again thank you so much for choosing to stay here and we hope to see you again. Sinecerely yours, Katrina O. Guest Relation
Excellent”
We stayed in the 4BR Garden Villa with pool. One of the good points to note is how helpful and friendly the staff were! The villa was spacious , beds and pillows were comfortable , and the private pool was awesome! The buggy service to and from the Villa was amazing too. There were AC in all rooms but no AC in the living room and kitchen. However the staff were helpful to bring in a stand fan and also set up the best AC mode to cool down the living room and kitchen; we then had no issues with there not being an AC in those areas. Breakfast buffet had both Vietnamese and Western options. Would definitely stay here again!
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Dear Fara, Warm greetings form us here! Thank you for your time to make a comment. We greatly appreciated the kind words about the staffs here. We are very happy that overall you and your family was satisfied, comfortable and happy during your stay here. It was nice to hear that you want to visit us again and we will continue to deliver a better quality service. It’s my pleasure to welcome you here personally. Thank you very much. Sincerely yours, Katrina O. Guest Relation
Good place not far from action”
Mercury is a good resort to stay if you like a bit of isolation or with young members. The rooms is big and best pet is it’s all villa kind of resort. We thoroughly enjoyed our stay and recommend to any one
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Dear Nihal, Thank you for choosing our resort for your holidays in Phu Quoc and for your time to write such a nice review. All our staff are pleased to have you with us and hope to have a chance to serve you again in the future. With best regards, Resort Management
I would definitely return”
We visited over New Year, so a very busy time, and the service was excellent - friendly and helpful staff with good facilities. The private beach is the best on Long Beach, the resort is quiet and peaceful with a great atmosphere. The food/restaurant is very good. We would definitely return.
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Warm greetings from us here at Mercury. We thank you very much for choosing to stay with us and for taking the time post your opinions here. We really do appreciate it. Guest relation team.
Good localisation, service was good.”
We love the place but we think the room can be better.
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Dear Mr. Stephane, Warm greeting from Mercury Phu Quoc. We would like to thank you for taking the time to post positive feedback about your stay with us. It is very pleasing to see that overall you had an enjoyable stay with us. It is also nice to see that you found the villas to your satisfaction. We valued your compliments with our service and facilities. Your comment really inspire us to strive harder in servicing our guests better and better every day. We will be very happy to have you return to us in the future and give you another unforgettable experience. Yours sincerely, Ms Trinh Tran Guest Relations Department Mercury Phu Quoc Resort &Villas
Good value for money ”
Mercury is a very convenient place to stay for a family with toddler at only 5 min from the airport. We had a pleasant stay there. The staff was friendly and kind with our baby. We appreciated our stay in a nice villa. The room was nice with an unexpected but very appreciated terrasse. The only negative point was the the dirtiness of the private beach and garden which just need to be raked. During our stay it looked abandoned with plastic, cigarette butt and other trash on the sand which are not safe for a baby. It's a pity because the other garden paths were well maintained.
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Dear Pierre, Xin Chao from Mercury Phu Quoc Resort & Villas! We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our resort, especially about our staff, resort location and room facilities. Your concerns about the beach have been forwarded to related department to improve our service and i do apologize for any inconveniences caused you. I am surely that you and your family would have a great memories about Phu Quoc during your New Year holidays. Again, thank you for choosing to stay at our resort and hope to have a chance to serve you in the future. Best regards, Mercury Phu Quoc
Gives value for money”
My friend and I stayed for two nights. Staff was helpful in every way. Andy (at the restaurant) was very welcoming and warm. We highly recommend this facility.
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Dear Harriet, Xin Chao from Mercury Phu Quoc Resort & Villas! We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our resort, especially about our staff and Andy from the restaurant. I am surely that you would have a great memories about Phu Quoc during your holidays. Again, thank you for choosing to stay at our resort and hope to have a chance to serve you in the future. Best regards, Mercury Phu Quoc
Very good”
A bit of a language barrier at stages but someone always comes to the rescue. Clean friendly and overall, good value for money.
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Dear Mrs Tina, Warm greeting from the team here at Mercury. We would like to begin by thanking you for choosing Mercury Resort and for posting a review here on Agoda.com. We are very happy for your kind words regarding the staffs here. Your feedback is invaluable and greatly appreciated by us. That definitely will be an motivation for us to complete our service better and better.. On behalf of the team here , we would like to thank again for choosing Mercury and we hope that we have the opportunity to meet you again. Yours sincerely, Trinh Tran ( Ms) Guest Relations Department
Not really 4 star”
The place clearly has the best days behind it. Facilities, landscape and overall feel is very old fashioned, but I must admit that the staff was trying their hardest despite a few hiccups. Our villas was nice and spacious, unfortunately 'hot' water was barely lukewarm, which was a problem on cold, rainy days. The beach was incredibly dirty, with literally lots of trash laying around. Overall it would be good, but not for this money - for a slightly higher price there are much better options on Phu Quoc
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Dear Mateusz, Xin Chao from Mercury Phu Quoc Resort & Villas, Thank you very much for your time to write a review. We are sorry about the hot water you faced it, most of the time it runs well even this is by solar energy. Unfortunately, during your stay, there is a storm went through Vietnam, then more or less it affects to our beach, however it is our responsibility to clean the beach and I will forward your feedback to our management. Again, thank you for choosing to stay at our resort. Best regards, Dat Luong (Mr)
Childish and passive staff (except Trinh and Truc) and closed bars/activities disappointed us”
Staff: 1 staff member (the guy who was always behind the bar inside) was laughing at me literally every time I ordered something. Very rude and childish to me. This happened not once but I think 10 or 11 times. He didn’t look at me but just laughed, haven’t experienced this anytime before. 1 positive thing: The woman at the reception (Trinh) helped me very good with the booking of flight tickets. She deserves the 5 star rating, together with waitress Truc. Facilities: On the website they show off with multiple bars and activites etc. However it was more a spooky resort, all bars (including the pool bar!!) were closed. You should inform your guests when bars and activities are closed because some guest choose a resort on this... Food was good, but the atmosphere of the restaurant was very very very bad. The location is beautiful, the room was great, but there is room for much improvement. The staff was very passive and/or rude in general, open the poolbar OR inform that it’s closed
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Dear Vincent, Xin Chao from Mercury Phu Quoc. Thank you for choosing and trusting us your holiday. It`s a big pleasure to know that you found our location beautiful, enjoyed your room and staff Trinh, Truc. We are so sad to know that we were not able to meet your expectations. Allow me to offer you our deepest apologies for any experienced inconveniences during your stay. I regret that our staff had the expression which consciously made you misunderstand. Anyway, we believe he did not mean to make you feel uncomfortable. With all our sincerity, we would like again apologize for the mistake, and it definitely will be a valued experience for him as well all staffs here. On the other hand, we are sorry for not updating information properly about the bars closed that you encountered during the stay. We strive to improve our facilities to meet every guests' needs. We are looking forward that we will still be able to welcome you again. Yours sincerely, Trinh Tran ( Ms)
Average stay”
Overall, it was an average stay
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Dear Kaushik, The warmest of greetings from Mercury Phu Quoc. I would like thank you for taking the time to share your feedback. To begin allow me to offer you our deepest apologies for any experienced inconveniences during your stay. We are sad to know that we were no able meet your expectations. We are always delighted to learn from our guest and grateful for your show of appreciation. Your comments really inspire us to strive harder in servicing our guests better and better everyday. Once again thank you for choosing Mercury Phu Quoc Resort & Villas, i do hope that we will have the opportunity to see you again in the future. Yours Sincerely, Ms. Trinh Tran
Dont mix Mercury with Mercure”
Many better hotel’s on the Island. Facilities are far from Novotel,Radisson wich is around the same price range. Food menu in the hotel was very limited and not tasty. The beach and ocean was full of plastic, and it seems the guest’s was cleaning it instead of the hotel staff. Far from a 4* star resort in my opinion. Alot of improvement’s needed!
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This place is not yet finish building”
Hi all, I travelled here with my family ( 4 persons). I booked the villa with 3 bedrooms. The resort gave the vila with 4 bedrooms and lock a room. I think the resort need reference customer's choice before lock this room. I. Something is good: 1. Beach is nice, clean 2. Staff is nice 3. There is transportation fom hotel to airport 4. There is free bycicle for customer. II. Some thing is bad: I book vila over 13.000.000 VND / 2 night, but i feel the vila is not good. Because: 1. The lock of gate can't use. The lock of main door is damaged, the lock of sub-door is difficult to open and lock. It's not safe for custmer 2. There is a block of villa, which is building, so view is bad, dirty 3. The design in vila is ugly with cheap material. One room have the damage lock 4. There is no a shave in toilet for customer. 5. The floor didn't clean carefully, It's dirty. 6. Breakfast is simple 7. Deposit 8.000.000 VND during time using. It's very high. I don't like
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Dear Valued guest. Thank you so much for taking the time to post a review here on this forum. We thank you also for choosing Mercury as a place to stay during your visit to Phu Quoc Island. Guest relation team.
I don't want to come back”
There are plenty better options if you decide to visit Phu Quoc for business trip or romantic getaway. The hotel management is poorly functional. They put me into the most farthest away, literally, the most farthest! I would mention the room number so you could avoid but totally forget which room was in. However, they refuse to pick me up with their available golf carts because it's a hotel rule. Breakfast is average. Room is decent size. The most disappointed thing is staff performance: inattentive, low performance. There are many of them but standing around and don't know what to do. Rubbish was laying at the lawn and on the beach but they don't bother to clean up. Food was finished during breakfast but without top up unless you ask twice. I think the hotel is run by a Vietnamese without experience in hospitality. I do recommend to avoid staying here.
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