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Mercury Phu Quoc Resort and Villas
Mercury Phu Quoc Resort and Villas
Mercury Phu Quoc Resort and Villas
Mercury Phu Quoc Resort and Villas
Mercury Phu Quoc Resort and Villas
Mercury Phu Quoc Resort and Villas
Mercury Phu Quoc Resort and Villas

Removed from saved list

8.2

Excellent

529 reviews

529 reviews

Beach13
Swimming Pool10
Housekeeping10
See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Long Beach 270 m
Phu Quoc Waterfall 5.1 km
Duong Dong Market 7.3 km
Ho Quoc Temple 7.4 km
Sao Beach 12.2 km
Phu Quoc Prison 13.0 km
Phu Quoc Countryside 19.7 km
Vinwonders Phu Quoc 25.0 km
Vinpearl Safari 25.9 km
Nearby landmarks
Long Beach 270 m
Sunset Sanato Beach Club 300 m
Farmers' Market 460 m
Phu Quoc Pearl Farm 850 m
T Mart 860 m
Airport viewpoint 1.9 km
Ngoc Hien Pearl Farm 2.0 km
Landing Airplanes 2.4 km
Phu Quoc International Airport 2.8 km
Sieu Thi Con Mart 3.6 km

Mercury Phu Quoc Resort and Villas

Duong To Hamlet, Duong To Commune, Cua Lap, Phu Quoc Island, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cua Lap part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Free airport transfer

Private beach

Currency conversion service

Complimentary WIFi in all rooms

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Transport to airport

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Swimming pool [indoor]

Exercise area

Bicycles

BBQ facilities

Cheaper than 81% of all properties in Phu Quoc Island in the last 24 hoursCompared to 616 Phu Quoc Island properties at Agoda for various dates
Value for money8.2
Distance to city center7 km
Location rating7.8
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport2.8 km

Rooms available at Mercury Phu Quoc Resort and Villas

Excellent
Room comfort & quality

8.7

4 bedrooms Villa
...
  • Garden view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
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4-Bedroom Villa
...
  • Garden view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
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Beachfront Villa
...
  • Room size: 100 m²/1076 ft²
  • Sea view
  • 1 king bed
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Villa - Pool View
...
  • Room size: 52 m²/560 ft²
  • Pool view
  • 1 king bed
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Luxury Pool Villa
...
  • Room size: 50 m²/538 ft²
  • Pool view
  • 1 king bed
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Garden View Villa
...
  • Room size: 52 m²/560 ft²
  • Garden view
  • 2 single beds
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Sea View Villa
...
  • Room size: 52 m²/560 ft²
  • Sea view
  • 1 king bed
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Luxury Garden View Villa
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
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Luxury Sea View Villa
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 sofa bed and 1 queen bed
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VILLA VIP Luxury with Private Pool
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Mercury Phu Quoc Resort and Villas?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Mercury Phu Quoc Resort and Villas?

    Mercury Phu Quoc Resort and Villas is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the resort know you want a complimentary ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercury Phu Quoc Resort and Villas has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the resort can arrange both taxis or car rental.

    Is breakfast offered at Mercury Phu Quoc Resort and Villas?

    Start your mornings right, with the continental and buffet breakfast options offered at Mercury Phu Quoc Resort and Villas. There's an additional charge of 300000 VND for adults and 250000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

    What are my dining options at Mercury Phu Quoc Resort and Villas?

    Mercury Phu Quoc Resort and Villas features an on-site restaurant for your dining convenience.

    What is the smoking policy at Mercury Phu Quoc Resort and Villas?

    Mercury Phu Quoc Resort and Villas does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest airport to Mercury Phu Quoc Resort and Villas?

    The closest airport is Phu Quoc International Airport, 2.7 km away from Mercury Phu Quoc Resort and Villas.

    What restaurants are nearby Mercury Phu Quoc Resort and Villas?

    Mercury Phu Quoc Resort and Villas is located in Cua Lap, famous for good restaurants such as Areca restobar, May Restaurant and CAMI Restaurant & Bar.

    What are popular attractions near Mercury Phu Quoc Resort and Villas?

    Guests at Mercury Phu Quoc Resort and Villas can easily visit Boutique ha spa located in the Cua Lap area.

    What popular natural sightseeing spots are close to Mercury Phu Quoc Resort and Villas?

    Mercury Phu Quoc Resort and Villas is located in the Cua Lap area, which is famous for natural sightseeing destinations such as Phu Quoc Waterfall, Peppers in Phu Quoc chez Le Ho and Suoi Tranh Waterfall.

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    Explore the neighborhood

    What people love about Mercury Phu Quoc Resort and Villas

    • 8.4

      Excellent

      "I love the pool behind villas room, convenient and fun for children."

      Tuan

      |

      August 3, 2022

    • 9.2

      Exceptional
      Spaciousness

      "Rooms were spacious and clean."

      Maulik

      |

      May 28, 2022

    • 10

      Exceptional

      "Beautiful villa with pool access."

      Thong

      |

      March 30, 2022

    Property ranking|Compared to 616 Phu Quoc Island properties
    See all rankings
    Room comfort score
    8.7/10
    Room size
    151 sqm.
    Cheapest price score
    Service score
    8.6/10
    Better than
    96
    %
    of Phu Quoc Island properties
    Bigger than
    96
    %
    of Phu Quoc Island properties
    Better than
    81
    %
    of Phu Quoc Island properties
    Better than
    77
    %
    of Phu Quoc Island properties
    Overall rating:

    8.2

    Excellent
    529 reviews
    Cleanliness
    8.4
    Facilities
    8.0
    Location
    7.8
    Read all reviews >
    What travelers say they love:
    Clean friendly and overall, good value for money.
    Tina from South Africa
    Couple
    More about Mercury Phu Quoc Resort and Villas

    More about Mercury Phu Quoc Resort and Villas

    Mercury Phu Quoc Resort and Villas

    Take everything available in Phu Quoc Island with a comfort stay at Mercury Phu Quoc Resort and Villas. Enjoy the ocean, or just watch it with a refreshing drink. Just 12.4 km from Sao Beach, you can enjoy some beach time with a stay at Mercury Phu Quoc Resort and Villas.
    Mercury Phu Quoc Resort and Villas offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Taxi and car hire services provided by the resort make it easy to plan your day trips, sightseeing, and more around Phu Quoc Island.
    If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available.
    For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
    Each guestroom at Mercury Phu Quoc Resort and Villas is furnished and equipped with handy amenities. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Mercury Phu Quoc Resort and Villas include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
    The resort also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


    Dining and things to do

    Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Mercury Phu Quoc Resort and Villas. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
    Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
    Mercury Phu Quoc Resort and Villas offers wonderful recreational facilities for guests to enjoy. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon, solarium, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
    Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Get wet in the best way on sunny days by joining water-world activities like snorkeling and non-motorized water sports. Have some easy fun without traveling far, while playing tennis court at Mercury Phu Quoc Resort and Villas.
    Have fun with your friends or family, or even meet new people at the library and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


    Around the property

    Take advantage of the opportunity to explore Phu Quoc Island while in the city. The best way to remember your time in Phu Quoc Island is with a nice gift at Duong Dong Market located about 7.2 km away.


    Reasons to stay here

    Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.
    It's hard to beat the room comfort here, which is rated higher than 96% of other accommodations in Phu Quoc Island.

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    Amenities and facilities
    Excellent
    Facilities

    8

    Most talked about facilities

    Swimming Pool

    17 mentions

    Beach

    13 mentions

    Breakfast

    7 mentions

    Food & Dining

    6 mentions

    Languages spoken

    • English
    • Russian
    • Vietnamese

    Outdoor

    • Bicycles

    Accessibility

    • Wheelchair accessible

    Internet access

    • Complimentary WIFi in all rooms
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Exercise area
    • Garden
    • Golf course [on-site]
    • Light therapy
    • Massage
    • On-site entertainment
    • Private beach
    • Sauna
    • Snorkeling
    • Solarium
    • Spa
    • Steam room
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Tennis court
    • Tours
    • Water sports (non-motorized)

    Cleanliness and safety

    • Body thermometer
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • BBQ facilities
    • Breakfast [free]
    • Coffee shop
    • Happy hour
    • Kitchen
    • Poolside bar
    • Restaurants
    • Room service

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Convenience store
    • Currency conversion service
    • Daily cleaning
    • Disabled facilities
    • Doorman
    • Dry cleaning
    • Elevator
    • Gift/souvenir shop
    • Grooming service
    • Hair salon
    • Invoice provided
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room
    • Kids meal
    • Playground
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • Check-in [24-hour]
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Bicycle parking
    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Taxi service
    • Transport to airport

    Available in all rooms

    • A/C
    • Balcony/terrace
    • Complimentary drinking water
    • Free tea
    • Mini bar
    • Non-smoking
    • Phone
    • Refrigerator
    • Satellite/cable channels
    • Seating area
    • Shower
    • Slippers
    • Sofa
    • Toiletries
    • Wake up call
    Food and dining
    Breakfast options
    • American
    Restaurants on site

    Little Island

    • Cuisine: Asian, Local, Vietnamese
    • Menu: Buffet, A-la-carte
    Location
    Duong To Hamlet, Duong To Commune, Cua Lap, Phu Quoc Island, Vietnam
    Very good
    Location

    7.8

    Airports

    • Phu Quoc International Airport (PQC) - Vietnam
      2.8 km
    • Sihanouk International Airport (KOS) - Cambodia
      60.1 km

    Public transportation

    • Hon Thom Cable Car
      14.3 km

    Hospital or clinic

    • jomka mrech phu vog
      6.4 km

    Shopping

    • Duong Dong Market
      7.3 km
    What's nearby

    Popular landmarks

    • Long Beach
      270 m
    • Phu Quoc Waterfall
      5.1 km
    • Duong Dong Market
      7.3 km
    • Ho Quoc Temple
      7.4 km
    • Sao Beach
      12.2 km
    • Phu Quoc Prison
      13.0 km
    • Phu Quoc Countryside
      19.7 km
    • Vinwonders Phu Quoc
      25.0 km
    • Vinpearl Safari
      25.9 km

    Nearby landmarks

    • Long Beach
      270 m
    • Sunset Sanato Beach Club
      300 m
    • Farmers' Market
      460 m
    • Phu Quoc Pearl Farm
      850 m
    • T Mart
      860 m
    • Airport viewpoint
      1.9 km
    • Ngoc Hien Pearl Farm
      2.0 km
    • Landing Airplanes
      2.4 km
    • Phu Quoc International Airport
      2.8 km
    • Sieu Thi Con Mart
      3.6 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Children 0-5 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • This property offers a shuttle bus service from the airport. In order to reserve the transfer, please inform the property of your arrival details at least 48 hours prior to arrival via the Special Request box or contact the property directly. Contact details can be found on the email booking confirmation.
      The property will not be responsible for any request later than 48 hours or without flight arrival details.
    • One child under 5 years old stays for free if using existing bed.
      Children 6-11 years old will be charged VND 219,000 for breakfast when using existing bed.
      Children 12 years and over are considered as adults.
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00
    • Reception open until00:00

    Getting around

    • Airport transfer fee0 VND
    • Distance from city center7 km
    • Travel time to airport (minutes)7

    Extras

    • Breakfast charge (unless included in room price)300000 VND

    The property

    • Non-smoking rooms/floorsno
    • Number of bars/lounges1
    • Number of floors0
    • Number of restaurants1
    • Number of rooms 147
    • Room voltage220
    • Year property opened2013
    Property announcements

    Free round trip airport transfer ( from 07:00 am to 23:00 pm)

    Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

    Reviews of Mercury Phu Quoc Resort and Villas from real guests

    Provided by verified guests of Agoda
    8.2
    /
    10
    Cleanliness8.4
    Facilities8.0
    Location7.8
    Room comfort and quality8.7
    Service8.6
    Value for money8.2
    High score for Phu Quoc Island
    Rating
    9+ Exceptional (119)
    8-9 Excellent (77)
    7-8 Very Good (62)
    6-7 Good (19)
    <6 Below Expectation (45)
    Time of the year
    Mar - May (96)
    Jun - Aug (54)
    Sep - Nov (65)
    Dec - Feb (107)
    All guests (529)
    All room types
    All languages

    Show reviews that mention 

    Showing 322 verified guest comments
    12345
    9.0
    Exceptional
    Jennifer from Singapore
    Family with teens
    Stayed 4 nights in December 2014

    Nice beachfront resort”

    Beachfront, cleanliness and staff.

    We stayed in a deluxe villa with two rooms. The room is spacious and clean. The resort is on the beach with calm waters and fantastic sunset views. The resort staff provides good service (especially F&B Manager Chinh and his service staff) who makes sure the guests are happy. There are no restaurants around the resort but the food in the resort is reasonably priced. Unfortunately the spa is not ready and the gym is too small. Overall a very pleasant and relaxing stay. Generally English is still not widely understood in Phu Quoc.

    Reviewed December 30, 2014

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    8.7
    Excellent
    Michelle from United States
    Group
    Stayed 2 nights in November 2014

    Oasis in Phu Quoc”

    Hotel condition, comfort, amenities

    Phu Quoc is an expensive island - travel and accommodations tend to run pricier than you'd expect. Mercure is an exception to this. Amazing deal at the moment during the soft opening! Don't be put off by the weird stock photos for this hotel - it actually looks this good in person. Hotel amenities - tennis courts, pool, beach, free kayaking - are amazing. Rooms are beautiful and spotless. The beach is quiet, clean and gorgeous. TONS of lounging chairs all around the resort! Cons: food here is kind of expensive, but you'll inevitably end up eating here more than around town since town is so far away. Periodic electricity cut-outs when it rains.

    Reviewed November 13, 2014

    See room deals

    8.0
    Excellent
    Catherine from United Kingdom
    Couple
    Stayed 5 nights in April 2015

    Restful and Relaxing”

    The Staff, the service and the pool

    My Fiance and I stayed at Mercure Phu Quoc Resort and Villas for 5 nights in April. We had a wonderful time and we left feeling very relaxed and refreshed which is exactly what we were looking for. The staff were excellent, friendly and could not do enough to help. When we arrived we had ants in our room, but housekeeping came and sorted it out within 30 minutes of us being there. After 2 nights the ants returned, so we were moved to another room without hesitation. The pool is absolutely beautiful and clean. The swim up bar was also a highlight for us, with an excellent choice of cocktails and drinks. The beach was nice and clean, it was just a shame that there were jellyfish in the water, so that we couldn't swim safely. The hotel is in an ideal location, 5 minutes from the airport and 15 minutes from the main town. The north of the Island is 30 minutes and the south the same. Highly recommended for couples who just want to stay at a resort and relax. The only thing that I would say, as a point to improve upon, is that there is not much choice on the menu and the menu does not change from lunch to evening. A little more variety on the menu and maybe a special menu for the evening time, would have made eating in the restaurant a bit better. We will definitely be returning in the future!

    Reviewed April 24, 2015

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    10.0
    Exceptional
    David from United Kingdom
    Couple
    Stayed 8 nights in November 2017

    Paradise in Phu Quoc”

    A beautifully appointed hotel, with huge rooms, fantastic facilities, a brilliant swimming pool, and excellent food. I'd recommend emailing Sean Maher, who is the guest relation person before you go. He's extremely knowledgeable about Phu Quoc and can help you arrange any excursions while you are staying there.

    Reviewed November 21, 2017

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    9.7
    Exceptional
    Assaf from Israel
    Couple
    Stayed 2 nights in July 2015

    Great place, atmosphere and value”

    The room, the pool and the breakfast / restaurant

    We had a great time. Would definitely recommend the resort for others, and would definitely come back if back in Phu Quoc :)

    Reviewed July 04, 2015

    See room deals

    9.2
    Exceptional
    Erika from Italy
    Couple
    Stayed 1 night in October 2017

    Perfect escape place ”

    The resort is located in a delevoping area but it is definitely a perfect place for an escape kind of holiday. The receptionist and staff are very lovely, offering an excellent customer service. At arrival we were offered a delicious and refreshing drink🍹 The facilities are amazing as well as the rooms. We stayed in a deluxe room, we had an upgrade of room at arrival because no other rooms were available. Our stay couldn't start in a better way! The swimming pool has both jacuzzi and a bar. There is a spa and gym which are located right next to the swimming pool and a tennis court. The breakfast is very reach and food served at the restaurant delicious. The resort has a private beach where you can enjoy the breathless and colourful everyday sunset. In addition there is a net for beach volley and kayaks available to use at any time during the day. Transportation to the airport is fee of charge and arranged based on needs. I would definitely come back to Mercury Resort

    Reviewed October 15, 2017

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    8.8
    Excellent
    THI from Australia
    Group
    Stayed 4 nights in February 2019

    Spacious villas and friendly staff”

    We came as a group of 8 and stayed in The Garden Villa, all king size beds, spacious living room, dining & bathrooms and a large clean family size pool. Minor things to note, we had to ask for cutlery, glasses and plates as there was no kitchenware (pots, pans etc), the water pressure for showers was off/on depending on which bathroom, and there was no main living/dining room air conditioning so staff provided additional fans. The Garden Villas are a 2 minute walk from the main hotel area/facilities, in which buggy service is provided by the hotel. There is construction happening as the hotel is expanding. The main hotel pool was decent, good pool bar and lounge chairs for the beach area as well. The restaurant was reasonably priced with great food and the buffet breakfast had a variety of options. I will recommend the onsite spa service. Overall the hotel staff including the site manager, Sean, were really nice and friendly and made our stay an enjoyable experience.

    Reviewed February 26, 2019

    See room deals

    Dear THI, A warm greeting from us! We would like to thank you for choosing to stay here in Mercury Resort. On behalf of us here, we are very happy that we satisfied your needs especially with the hotel facilities and found out that the staff was very friendly. It’s our pleasure that your group enjoyed during a stay here. We are very sorry for not providing immediately for the glasses, plates, cutlery etc. before you arrived here and also the lack of hot water. We apologized for the inconvenience that you experience. I will inform the spa service for your recommendation. Once again thank you so much for choosing to stay here and we hope to see you again. Sinecerely yours, Katrina O. Guest Relation

    Responded March 05, 2019
    Mercury Phu Quoc Resort and Villas
    9.3
    Exceptional
    Samantha from United Kingdom
    Couple
    Stayed 3 nights in April 2015

    Lovely stay at a lovely hotel”

    The pool, the beach, and the room!

    After our 11 day trip through Vietnam, we couldn’t believe our luck when a chance booking brought us to the Mercure.. we literally walked through the hotel elbowing each other going 'We've done VERY well here..!'. The hotel is still new - the pool is gorgeous with a swim up bar and the beach is good. No issue getting loungers at either. The sea was calm, but they do have jellyfish signs. We only saw one (which was dead) so I don’t think they're that much of a problem and we swam several times a day with no issues. It’s shallow and you can walk out a good way before it comes up to your waist. The restaurant is good - we ate from the Vietnamese menu as the western on was twice the price. The food was always very well presented and portions very big! Breakfast is really good too - tonnes of choice and we ended up eating tonnes. For our 3 night stay, all of our food, beers, cocktails etc all came to under £90, so that was good value! The staff are good - I think we were almost the only ones there when we arrived so they were very attentive. We asked for chopsticks in the restaurant and they were pleasantly surprised I think! The hotel doesn’t organise day trips itself (yet) but the staff gave us a leaflet of local trips, and booked us onto one. We went down to the south of the island and went snorkelling and fishing. Highly recommended and cheap as $17 each. I think the operator was Johns tours (?). They pick you up at the hotel (probably a bit late as they’ll do all the other hotels in the town first as this is one of the most southern ones). The rooms were great - we had one of the bigger ones at the back of the complex, the bed was HUGE, and the bathroom great. Fab aircon, which was what you wanted after a day in the sun (note: factor 30 is NOT enough for English skin!), and we had a large balcony looking towards the sea. The weather was great - some clouds but enough sun to laze about in. It rained only once at night - so I recommend April!

    Reviewed April 21, 2015

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    8.0
    Excellent
    elizabeth from South Korea
    Family with young children
    Stayed 4 nights in March 2018

    Group of 10 with children”

    We loved our villa with with the private pool. There were 5 master bedrooms that all had shower, tub and large bathrooms. Nice flat smart TVs all around the house. It was very clean and modern. The villas are not located close to the main resort or beach. We had to call for a golf cart every time we wanted to go to the beach. When we arrived there were no towels in the whole villa...had to call for them upon arrival. The main pool was nice and the beach was clean, compared to all other beaches on the island. The staff were super friendly to the the whole family. And the breakfast buffet had a wide variety to choose from with lovely seats outside. We were able to set up private boat tours and purchase tickets at the front desk, no problem. My biggest complaint would be the construction around the resort. But to be honest, there is construction all over the island. Our view from our private villa was a half built villa going up. I would have liked to be within walking distance

    Reviewed April 05, 2018

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    10.0
    Exceptional
    neeti from India
    Group
    Beachfront Villa
    Stayed 3 nights in May 2019

    Amazing people and property”

    Amazing people and property, best in Phu quoc

    Reviewed June 06, 2019

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    Dear Neeti Kiran, Thank you for staying with us and thanks for your review. I am glad that you are happy with our service and facilities. Hope to welcome you back in the future. With best regards,

    Responded June 07, 2019
    Mercury Phu Quoc Resort and Villas
    6.4
    Good
    Mateusz from Poland
    Couple
    Beachfront Villa
    Stayed 2 nights in October 2020

    Not really 4 star”

    The place clearly has the best days behind it. Facilities, landscape and overall feel is very old fashioned, but I must admit that the staff was trying their hardest despite a few hiccups. Our villas was nice and spacious, unfortunately 'hot' water was barely lukewarm, which was a problem on cold, rainy days. The beach was incredibly dirty, with literally lots of trash laying around. Overall it would be good, but not for this money - for a slightly higher price there are much better options on Phu Quoc

    Reviewed October 26, 2020

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    Dear Mateusz, Xin Chao from Mercury Phu Quoc Resort & Villas, Thank you very much for your time to write a review. We are sorry about the hot water you faced it, most of the time it runs well even this is by solar energy. Unfortunately, during your stay, there is a storm went through Vietnam, then more or less it affects to our beach, however it is our responsibility to clean the beach and I will forward your feedback to our management. Again, thank you for choosing to stay at our resort. Best regards, Dat Luong (Mr)

    Responded October 29, 2020
    Mercury Phu Quoc Resort and Villas
    8.8
    Excellent
    Fara from Malaysia
    Group
    Stayed 3 nights in April 2019

    Excellent”

    We stayed in the 4BR Garden Villa with pool. One of the good points to note is how helpful and friendly the staff were! The villa was spacious , beds and pillows were comfortable , and the private pool was awesome! The buggy service to and from the Villa was amazing too. There were AC in all rooms but no AC in the living room and kitchen. However the staff were helpful to bring in a stand fan and also set up the best AC mode to cool down the living room and kitchen; we then had no issues with there not being an AC in those areas. Breakfast buffet had both Vietnamese and Western options. Would definitely stay here again!

    Reviewed April 16, 2019

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    Dear Fara, Warm greetings form us here! Thank you for your time to make a comment. We greatly appreciated the kind words about the staffs here. We are very happy that overall you and your family was satisfied, comfortable and happy during your stay here. It was nice to hear that you want to visit us again and we will continue to deliver a better quality service. It’s my pleasure to welcome you here personally. Thank you very much. Sincerely yours, Katrina O. Guest Relation

    Responded April 17, 2019
    Mercury Phu Quoc Resort and Villas
    8.7
    Excellent
    Gurjeet from India
    Group
    Stayed 3 nights in December 2014

    Beautiful new resort and clean private beach”

    Villas, beach and pool

    Pros: 1) Beautiful and spacious villas 2) Swimup bar and infinity pool 3) Restaurant is sooo close to the beach 4) Private beach with beach beds and kayaks 5) Swing chairs and garden 6) Close to the airport 7) Away from noise and pollution of town Cons: 1) Food was cold at times 2) Restaurant toilets not clean and up to mark 3) High floor villa stairs pretty steep for small kids and aged visitors 4) Away from the town, need a taxi everytime you step out of the resort, approx 100VND per trip

    Reviewed December 26, 2014

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    8.7
    Excellent
    Kongkeo from Laos
    Family with teens
    Stayed 3 nights in April 2015

    Good for family trip”

    conditions, location and food

    Only one hotel which is good in Phu Quoc

    Reviewed May 29, 2015

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    9.3
    Exceptional
    Thai from Vietnam
    Family with young children
    Stayed 2 nights in December 2014

    Good resort and nice beach”

    Nice beach, near airport and large room

    We stayed 2 nights at superior villa which was large room and beautiful view. They are soft opening and did not join Accor group. Some facilities not finish such as: spa, sauna, fitness room Their service was good and staff was friendly and helpfully Their restaurant was good price and good taste. We tried their foods in 3 days we are staying Nice beach and good service. We will come back when they join Accor group.

    Reviewed December 19, 2014

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    9.2
    Exceptional
    Hendry from United Kingdom
    Couple
    Stayed 6 nights in April 2018

    Nice resort, 5 mins from airport, suitable for anyone who prefers to be away from busy road”

    We stayed there for 6 nights in total. The room was massive when compared to similar resort in the area. Bed was big and comfortable. Shower was adequate. Breakfast was enjoyable and staff was very helpful. The bar/restaurant/room service is slightly higher than other resorts. It may be because it is further away from town. The complimentary shuttle to town (Duong Dong) and airport were great. Although the resort is situated 5 mins from the airport, we didn't have any issue with noise. Beach was relatively clean and the free kayak was great.

    Reviewed April 24, 2018

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    6.0
    Jeferson from United Kingdom
    Family with young children
    Garden View Villa
    Stayed 1 night in April 2018

    Great facilities, bad staff”

    The staff just seems very lost in many different ways, at check-in they insisted the free shuttle to the airport had to be 3 hours before my flight, and I said that didn't make any sense since their hotel is 8min away by car, or 50min walking if everything goes wrong, lol.. Phu Quoc airport is a nice airport but only small airlines land there, one or two big only, so there's no hassle going through security and checking in. After I insisted for 2:30h earlier (already thinking was too much but just to be safe as it was my first time there and I thought maybe they know something I don't), we got there the check-in counter opened only 1:40h before the flight (BKK Airways) which left us 1 hour doing nothing there just because they insisted it was required and when I threatned to just take a taxi then they said they would accomodate my request. Waiters at the restaurant just looking at us and not bringing the menu, taking our orders or anything considering we were the only ones there.

    Reviewed April 28, 2018

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    10.0
    Exceptional
    diana from United States
    Couple
    Stayed 2 nights in February 2015

    Gorgeous resort on a gorgeous beach ”

    Pool, breakfast, and band

    Brand new hotel; Awesome villas, had so many amenities - we rented a motorbike to go to town (10min away), got back on the hotel, then played tennis, took the sea kayaks out and then had a nice sunset dinner with an awesome band playing any requests. Quieted down early but was fabulous and relaxing! The breakfast buffet was out of this world!!! There was Brie and goat cheese yummy and croissants; in addition to the yummy Asian breakfast and other hot food. No faults. We messed up the dates to our reservation and they accepted the dates we thought we had booked without issue. Staff was marvelous!

    Reviewed March 02, 2015

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    7.6
    Very good
    Pierre from Vietnam
    Family with young children
    Stayed 3 nights in December 2020

    Good value for money ”

    Mercury is a very convenient place to stay for a family with toddler at only 5 min from the airport. We had a pleasant stay there. The staff was friendly and kind with our baby. We appreciated our stay in a nice villa. The room was nice with an unexpected but very appreciated terrasse. The only negative point was the the dirtiness of the private beach and garden which just need to be raked. During our stay it looked abandoned with plastic, cigarette butt and other trash on the sand which are not safe for a baby. It's a pity because the other garden paths were well maintained.

    Reviewed January 04, 2021

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    Dear Pierre, Xin Chao from Mercury Phu Quoc Resort & Villas! We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our resort, especially about our staff, resort location and room facilities. Your concerns about the beach have been forwarded to related department to improve our service and i do apologize for any inconveniences caused you. I am surely that you and your family would have a great memories about Phu Quoc during your New Year holidays. Again, thank you for choosing to stay at our resort and hope to have a chance to serve you in the future. Best regards, Mercury Phu Quoc

    Responded January 06, 2021
    Mercury Phu Quoc Resort and Villas
    10.0
    Exceptional
    Ho from Vietnam
    Business traveler
    Stayed 1 night in May 2017

    Nice staff and spacious room ”

    I and my colleagues stayed at the Villa with 4 bedrooms, the new villa with private pool and quite big. The hotel is far from the center so if you need a place to relax, it's a good choice. The hotel offers car to Duong Dong center it's very convenience if you would like to visit night market you don't have to pay for taxi.

    Reviewed June 28, 2017

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