Very good 8.0
Based on 747 reviews

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About Meritus Surabaya City Centre


Well-positioned in Surabaya Center, Meritus Surabaya City Centre is the ideal point of departure for your excursions in Surabaya. From here, guests can enjoy easy access to all that the lively city has to offer. A well-kempt environment and its proximity to Embassy of United Kingdom, Embassy of Germany, Plaza Tunjungan give to this hotel a special charm.

At Meritus Surabaya City Centre, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

Step into one of 263 inviting rooms and escape the stresses of the day with a wide range of amenities such as internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, wake-up service which can be found in some rooms. The hotel offers wonderful recreational facilities such as hot tub, fitness center, sauna, outdoor pool, spa to make your stay truly unforgettable. When you are looking for comfortable and convenient accommodations in Surabaya, make Meritus Surabaya City Centre your home away from home.
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Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage(s)
  • Sauna
  • Spa
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Bar
  • Restaurant(s)
  • Room service

Services and conveniences

  • Concierge
  • Currency exchange
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Smoking area

For the kids

  • Family room


  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
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When booking more than 5 rooms, different policies and additional supplements may apply.
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Important notice

Please note, breakfast for children aged 6 and above are available at an additional charge.
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Recent customer comments

Filter by traveler type
Very good

based on 747 reviews
  • Cleanliness 8.3
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 7.8
  • Value for money 7.7
  • Food/Dining 7.5
Sort by

Frendy from Indonesia
Solo travelers
Stayed 2 nights in January 2014
Banktrupt hotel
The hotel is not too much best and standard and I think 2 star hotel is enough
Reviewed September 04, 2015

Erol from Australia
Deluxe Room Only
Stayed 2 nights in May 2014
Would Stay Again!!!
Very Clean, Top Staff, Close to Everything
Reviewed September 04, 2015

nilayati from Indonesia
Junior Suite
Stayed 1 night in January 2013
Receptionist was not honest!
big hotel, international chain, big lobby
still very angry every time I remember about this hotel. The receptionist changed our room to lower type of the room that we paid and the description in Agoda was different with reality. We checked in late around 2 am because we were in road trip from Bali to Jakarta. We were very tired and they gave us wrong room on purpose, I got very angry until they change the room into the right one. I complained when I check out to one staff, he said next time if I come again I will get free dinner or something I don't really remember what he offered, I was too angry, will never go back to this hotel
Reviewed July 29, 2015

Benny from Indonesia
Solo travelers
Stayed 1 night in October 2013
Nice location
Nice clean affordable price for 5 star
Reviewed July 21, 2015

Cun from Indonesia
Stayed 1 night in April 2012
location. location. location.
Stayed years ago and stayed again this time. What a difference. The room has lost its appeal and seem very dated. Everything was working fine, the the carpeting has worn out and the interior design badly needs revamping. Breakfast buffet is sub-standard fare which could be better. Has the hotel manager tried the food lately?
Reviewed May 28, 2015

cheuk from Hong Kong
Business travelers
Stayed 3 nights in May 2014
It's ok
Reviewed January 19, 2015

BAY from Singapore
Families with older children
Stayed 1 night in July 2014
Nice hotel with good location
clean,location and friendly staff
Nice stay over at Merits.. even though the hotel is old already, but the inner are still quite well maintained. Friendly staff and good spread of buffet breakfast.
Reviewed January 01, 2015

mike from South Korea
Business travelers
Stayed 1 night in May 2012
Meritus Surabaya City Centre
Reviewed December 21, 2014

Desmond from China
Solo travelers
Stayed 3 nights in October 2013
good hotel
Reviewed December 12, 2014

Desmond from China
Solo travelers
Stayed 3 nights in October 2013
good hotel
sleep sleep sleep
Reviewed December 12, 2014

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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