Fantastic, friendly and professional service ”

I really couldnt ask for much more from my stay at the Mermaid Resort. Both the owner and the manager were ever so friendly and accommodating and made a genuine effort to make my stay as enjoyable as possible. This attitude was also followed through by all the other staff members i had the pleasure of meeting and socialising with throughout our stay; both in the resort bar & restaurant as well as at Mermaid Divers. Nothing was too much trouble for them, such as organising dives to those places we had a preference for where possible. I requested a trip to Verde Island and Michael, the Manager, sorted it out straight away for the following day; not only that, we had the chance to go again during our stay, each time having a lovely bbq for lunch on Verde Island between dives. Unlike other dive resorts/outfits they only required a minimum of 2 people to do these trips so for those divers who specifically relish the opportunity to dive Verde Island during their stay will not be dissappointed. The divemasters & instructors were fun and professional and always took small groups ensuring the safety and enjoyment of all involved. I wouldn't hesitate in recommending both Mermaid Resort and Mermaid Divers to anyone visiting Puerto Galera, particularly for those travellers who prefer a more close-knit, 'home away-from-home' vibe. The staff ate an absolute credit to the resort/dive centre and i will definitely be returning again in the future. The diving is fantastic, and Mermaid Resort and Mermaid Divers was excellent value for money. Thanks to you all and see you again! :)

Ideal Hotel for the casual Diver from Manila”

The Mermaid resort is an ideal hotel for the Diver coming from Manila. Puerto Galera offers two main resort spots: Sabang and White Beach. Sabang caters mostly to international diving crowds, while White beach (apprx 15km away) focuses on family beach experiences. The Mermaid Resort clearly focuses on the diving crowd, and -thanks to its location- rightly so. Conveniently located 100m away from Sabang beach and the Sabang pier, the hotel offers both sheltering from the evening noise coming from the beach bars and night clubs, while still allowing the diver to reach the diving centers within 1 min of walk. The rooms are clean and simple; Hotel staff is both friendly and knowledgeable; no major issue on the Hotel itself, except maybe for the wifi who was extremely slow (dial-up speed or comparable). The swimming pool was present, but rather unimpressive. The Hotel Diving center however was exceptionally good. Large and complete facilities, very well maintained. The Hotel Diving shop was managed by an experienced and mature Swiss-german gentleman, bringing international standard to the facility. If slightly further away from Manila than the Mabini(Batangas) diving area, Sabang is definitely much easier to access. Will I be back to the Mermaid Resort? Absolutely.

Very comfortable stay immaculately kept hotel”

My first time in Puerto Galera and my stay at the Mermaid Resort was very pleasant indeed. The friendliness of the staff and Owner was very welcome and the fact that food and beverages are available 24 hours was great. The location of the Mermaid is close to the action but far enough out of it to get some good rest. My accommodation was very clean, everything was in good working order with a very comfortable bed and good quality linen. It was obvious that the Owner is very much "hands on" in this Hotel. The Dive shop was very impressive to say the least. Managed by Swiss expat Remy it was nothing less than you would expect, immaculately clean and orderly. The compressor room was impeccable. During my stay I was the only diver and so I had the VIP treatment of every dive by myself with Dive Master Rolly. A local who seemed to have an inbuild radar for the smallest of marine life. Enjoyed every minute of my stay!!

Modern, comfortable hotel”

The Mermaid in Sabang, Puerto Galera is located an easy 2 minute walk from the beach/boat landing and is a very new, comfortable hotel with all the features you'd expect. I found the room comfortable with both AC and ceiling fan, in-room safe, decent quality bed and well appointed bathroom. I was surprised that there was no cable TV with only local stations available but then again I didn't go there to watch tv. The balcopny was small but very cute with seating for two. The rooms all have free internet data ports but the wifi was not available in my room when I was there. The owners (very nice people) informed me they're aware of this problem and are will have it functional very soon. Wifi was available in the bar/restaurant area. The food was great as was the service, and no request seemed to be too big for the staff to try to resolve for us. When this is fixed I'd change the "features" rating from "good" to "excellent". Full room service is available till about 11pm, with sandwiches and simple drinks after this time. The hotel also provides scuba dive facilities however I did not make use of these.

Great value and pleasant stay.... Highly recommended ”

This is my second stay here, and it was just as pleasant as my first. A well run and very clean hotel with great staff and service. Eating in the restaurant was by far the best food we ate in Puerto Galera... Just a really pleasant stay and highly recommended... It's not often that you stay somewhere and everything works and you can't fault the place... Well I give the Mermaid Resort 5 ***** The rooms are clean and more than comfortable, good pressure hot water, air con and cable TV... Everything you would expect from a good hotel is there. I did not take part in the Diving but from what I could see the Mermaid Facilities made other dive facilities look so average.... Don't think twice about staying here, you won't be disappointed.

Terrible staff performance”

Honestly, the hotel is able to provide comfortable bed, great location and big room for customers. However, one of the staff who works in the reception counter wasted my holidays and money! Also, her mistake makes me nearly miss the flight! She has a mole above the corner of her mouth. And she bothered my friends and me in these three days in Mermaid resort. 1. On days 2 morning, she showed me a damaged carpet (a little hole in the carpet) and demands me to compensate the damage (500 peso), however, at that moment, I didn’t argue with that women, because I couldn’t make sure the problem was not my fault, so I paid it. 2. On the last day, I prepared my luggage and just sitting at the lobby while waiting my friends. The women came to drive me out in a very rude way due to I had already passed the check out time. 3. I paid 175 USD for the transportation to leave from Puerto Galera to Manila Airport, which is arranged by that women. The boat to Batangas-Tabangao was on time to sent me and my friends to leave from Puerto Galera. However, we had waited for quite a long time for the van at Batangas-Tabangao and the driver told me that the reception told him the wrong address to pick me up so that he was late.

Lovely hotel, wished we could stay longer..”

Loved our stay at the hotel, the pool looked a lot bigger in the pictures though. But the rooms were clean, the building was newly painted and food at the restaurant was great! Its location is in the area with bars and pubs so we would just stay at the hotel which was quiet and very private. We didn't swim at the Sabang beach since there were too many boats docked but we rented a boat and went to White beach for us to swim. We got good rates online and whether it was Sabang beach it really didn't matter since there were plenty of activities to do in Puerto Galera and it was just wonderful going back to relax at The Mermaid at the end of the day!

Mermaid Resort - Good value for the money”

The Mermaid Resort was the perfect choice for a place to stay in the Sabang Beach area. It is only a 5 minute walk to the main beach area which is where the restaurants and bars are located but far away so you don't hear the loud music and noise.The room was adequate and the balcony was nice for a bit of a rest. The beach area in Sabang is not a beach for sunbathing because it is covered by with dive boats. There are many dive companies on Sabang beach. We dove at Mermaid Dive shop which is part of the hotel and it was very nice. The dive guide, Junor, was very good and knew each dive spot well. Saw so many dive boats going out with max divers; so many so that it would be hard to move in the boat. Not the case with Mermaid Dive, most of the dives it was just me and Junor and most divers was 4 on one occassion. Highly recommend this dive company and hotel as well. If you want a nice beach, go to White beach but be aware that it is about 20-30 minutes away by trike.

Great dive operation as well!”

Mermaid dive shop is owned and operated by the Mermaid Resort. It’s a short walk from the main resort to the waterfront dive shop. The dive operation is exceptional! High quality equipment. They have their own NITROX equipment for filling tanks. They have 3 speedboats at the dive center. 2 are twin engine speedboats. The also have large tops on the boats to keep you in the shade. Most dive operators there in sabang using old wooden slow boats. Don’t miss doing the full day diving trip to Isla Verde. Isla Verde is a short boat ride and has greater amounts of wild life. The surface interval at Isla Verde is spent on the beach enjoying a fresh BBQ cooked by the boat captain and dive instructor. We had chicken, pork and fresh fish. The rooms are very nice and spacious. Great swimming pool designed for both relaxing and teaching the new divers. Mermaid resort restaurant has great food too. The staff will help you with any needs such as transportation/ transfer. The staff is very friendly!

Nicest place I've stayed in Puerto Galera”

Overall, our stay at the Mermaid was excellent. Our poolside room was spacious, comfortable and well-equipped. The staff at the hotel were friendly and provided great service with a smile for the duration of our stay. The resort itself is centrally located in Sabang, with direct access to the main-road for trips to White Beach, or elsewhere in Puerto Galera.

Good Hotel in a Good Location”

A nice way to enjoy Puerto Galera is at the Mermaid Resort. After getting off the ferry, Mermaid Resort is just within walking distance of the docking area in Puerto Galera. The rooms were clean and spacious. The mini bar had an excellent variety of options. The outside of the hotel was nice and aesthetic. Staff were nice and friendly. It is also within walking distance from restaurants and night life.

most excellent”

My stay was with the deluxe dive package,the cost was reasonable and a good value. The manager Michael and the owner were friendly and great hosts. They made our stay the best I've ever had in the Philippines. I cannot say anything negative about my experience at the Mermaid Resort. All the staff were very friendly and helpful. I would recommend this Hotel to anybody that wants to stay in the Puerto Galera area. It is an oasis in a sea of local hotels and dive shops.

Great hotel but loud at night”

The hotel is in a great location, just a couple minutes walk from the pier and nightlife. Can't be in a better location. The room comes with a minibar that is pretty much has the same price as the local grocery store. There's no need to stock up on your own waters and beers. A/C, fan, cable tv and good showers. The staff is very friendly. The hotel has it's own bar/restaurant that runs until about 11pm. The food is pretty decent. The surrounding area of the hotel does get a bit loud even late at night. The nightlife is far enough away so that's not the issue, but the motorcycles (tricycles) run right in front of the hotel and they do get really loud. I'm guessing this would be an issue for all the hotels in vicinity. The resort has it's own dive shop (next to the pier) with a good staff and well maintained equipment. I'd recommend the dive shop, but wouldn't recommend diving in Sabang. The water seems to be too polluted now. I hear that Verde Island is still a great dive, but I was't able to go. The Mermaid dive shop dives 3 times a day at 9am, 12pm and 3pm. It's not the cheapest at $37 a dive including equipment rental, but they do give you a measly $1 discount for staying at their resort. In general, had a very pleasant stay here. It's not the cheapest hotel, but well worth the money. It's probably one of the nicer places to stay...at least that's how the locals thought of it.

Helpful, Relaxed, Quiet place to stay in PG”

Spent five days staying at the Mermaid in Puerto Galera. It is a lovely place, stayed in the pool suite, which is set down from the road. The room was big and clean, even to the bath, which was huge. Tried many different places to eat in the small town but the hotel cooking was the best to be had.anywhere else. All the staff are very polite and happy to help with anything. Even the laundry (which is a plus) was a speedy and quality service. The attached dive shop is run by some really helpful people who give 110% for everything. Their choices of diving are wide and excellent and all of the equipment is very well maintained and prepared for each of your dives. I would really recommend this hotel and dive shop.

Good tourist class hotel at very reasonable price”

I booked in the hotel since I have friends staying there for a few days and wanted to join them in Puerto Galera.The hotel is a few minutes walk from Sabang beach and almost adjacent to the marketplace.The staff are very accommodating and are easily approachable regarding to any queries.We would go to the marketplace to buy fresh seafood and the hotel restaurant would cook the food for us ( with very reasonable cooking charge).The front desk even confirms the boat bookings on the departure date.The rooms are nice and clean although small. I will recommend the hotel for tourists visiting Puerto Galera. Leonor Cabral-Lim Manila,Philippines

Perfect hotel for groups”

there was group of 7 of us at mermaid resort. we stayed for 10 days and we toured around the areas different places. we also had a quite good partyes and we were a bit loud crowd.. hotel staff was great and understanding, allways smiling and helpful, ecpecially hotel restaurant staff was great! rooms and other services were good and hotels location perfect. if i someday hopefully go again to sabang beach, my choise of hotel will defenately be mermaid resort!

OMG Yes this is the place in Sabang!”

I've been going to Sabang to dive for years now and always stayed at a bit 'cheaper' place that had it's issues. I've been diving all over Asia and really don't have an issue going native as long as its clean and has air. I was 'forced' to stay at Mermaid as my wife was coming with me and is a bit less open to my level of living standards while 'roughing' it on dive trips. She also was going to get her PADI Open Water certificate and I wanted it to be at a place where she would fully learn. Needless to say Turbin and the staff at Mermaid has turned me and with the cheaper (yet just as modern, clean and fully functional) rooms above the dive shop this will be my place to rest my head between dives on all my future trips to Sabang. FYI: The dive shop and their staff were truly professional and their equipment (we brought our own) new and is well maintained. I still might take a few dive at the 'old place' however I'll be resting my head at Mermaid. WiFi is great too!

Great stay at Mermaid Resort!”

I really appreciate our stay at the hotel. The good thing about the hotel is that it is newly renovated, very clean and their staffs were very friendly. About their restaurant, it serves fresh meals and delicious food in many varities. About our stay, my husband and my daughter enjoyed the place especially their pool which is 5-10 feet and the water is just luke warm. Good for relaxation. What we like most about Mermaid Resort is that their location is near the beach and other transpo like tricycle/jeep for people going to other places. There's also lot of foreigners staying there. The hotel also offers many things such as a tour to sabang beach specifically the tamaraw falls and the different attractions in the beach.

EXCELLENT RESORT FANTASTIC STAFF”

Thank God for the Mermaid Resort.. Best accommodation in Sabang by far. Well maintained with fantastic , friendly , helpful and loyal staff... My second stay with them after once being tempted to try another well known resort . What a disaster that trip was.. To the Danish owner I thank you for the effort put into the resort . Your staff are one of your greatest assets which your resort can have... Thank you once again Mermaid and see you soon ....

one of the best hotels in the resort”

it is in a great location being only 200yards from the beach and landing station.there are lots of bars and restaurants around serving great food at great prices.this is a huge diving resort with many options to choose from and a short jeepney ride takes you to the town which is tranquil down at the harbour where there are more great bars and restaurants.the staff are friendly and the bar is open all night.the people at the resort all seem friendly and there are some great boat trips to go on.the hotel is in puerto galera which is 1-2 hours from manila to batangas port and then an hour boat trip to the resort,good adventure