Very good 7.0
Based on 269 reviews

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About Mermaid Suite Hotel


Situated in Mayfair and comprised of separate buildings located next to each other, Mermaid Suite Hotel is the perfect place to experience London and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Handel House Museum, Elemis, and John Lewis.

At Mermaid Suite Hotel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Top features of the hotel include a 24-hour front desk, Wi-Fi in public areas, car park, babysitting, and family room.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find Internet access, heating, wake-up service, and a desk. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Mermaid Suite Hotel is an excellent choice for your stay in London.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Dining, drinking, and snacking

  • Restaurant(s)

Services and conveniences

  • ATM
  • Daily housekeeping
  • Luggage storage
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room


  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Arabic
  • Hindi
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Please note that this property does not have a lift.

When booking for 4 or more rooms, different policies and additional supplements may apply.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 1:00 PM
Check-Out Until: 11:00 AM
Number of Restaurants: 1
Number of Rooms : 32
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Recent customer comments

Filter by traveler type
Very good

based on 269 reviews
  • Cleanliness 7.1
  • Facilities 5.2
  • Location 9.3
  • Room comfort and quality 6.5
  • Service 6.7
  • Value for money 7.0
  • Food and dining 5.6
Sort by

Lee from Singapore
Double Room
Stayed one night in September 2016
Suck Hitel
There is no lift. Narrow staircase . If you are placed at high floor like us . You need to pull your luggages up to your room . No hotel assistance to help you to bring your luggage up . Take it or leave it at the reception . . Only one man operation at the first floor counter . Small reception .. Person in charge should age above 50+++ & he could only talk but no action . You take it or leave it after you have confirm your stay & paid . Dead damp regretted to have book this hotel . The room is very small . There is a small window . We were given top level & both of us already 52 with two big luggage of 20kg each . Worst of all , my room small window ( only ventilation no fan ) was above a restaurant roof . So you got to have the exhausted smoke flew into your room . He was oily & suck . The only bedding , we checked in late & we stayed only one night . Only good point is good location . Otherwise , never consider this hotel .
Reviewed September 23, 2016

Robin from United Kingdom
Twin Room
Stayed 2 nights in September 2016
Avoid at all costs
Twin Room was no bigger than a prison cell. Roughly 8ft by 12ft. No air con, room over the top off a kitchen. The only ventilation is a window, with a damaged blind. The kitchen extraction goes all day very loud outside the window. Powdered milk, only one bed can see the television. Charging for wifi, these days really! Only two medium towels for two people. No hand towels, no face water in the room. Bulbs not working and one blanket if you do not want to use a quilt. Learn from me stay away!
Reviewed September 21, 2016

Stephen from Australia
Families with young children
Family Room
Stayed 2 nights in August 2016
Shopping location
The family room sleeps 5 comfortably and 7 if you use the sofa bed. This is a shopping location and great for oxford, bond and reagent streets. Other than that there is nothing else. Lugging the suitcases up and down the stairs is a real challenge and the sound proofing, or lack of it, is a challenge. That said you would stay here for its location and big room to get the shopping done!
Reviewed August 04, 2016

Si from South Korea
Solo travelers
Twin Room
Stayed 3 nights in July 2016
No elevator unkind manager
No elevator unkind manager
Reviewed August 04, 2016

Lungsheng from United States
Families with older children
Triple Room
Stayed 5 nights in July 2016
Good location
Right next to busy shopping center and bus stop/tube station. Continental breakfast provided but the same thing every day. No elevator, have to haul luggage through stairs. Single towel for each guest the most No A/C Provide self made coffee stick enough for one day but I stayed 5 days.
Reviewed July 14, 2016

Philipp from Sri Lanka
Business travelers
Twin Room
Stayed 3 nights in July 2016
good location
perfect location. helpful staff
Reviewed July 13, 2016

Yau from Malaysia
Solo travelers
Triple Room
Stayed 3 nights in June 2016
No Free Wifi
No free wifi even in public area. Have to purchase Wifi. Night time loud noise from the street until 1 to 2 am only can sleep
Reviewed June 28, 2016

Nita from Sweden
Twin Room
Stayed 2 nights in June 2016
We had to pay extra for wifi. The breakfast was super boring! Hated the beds. Good location.
Reviewed June 27, 2016

Dennis from Philippines
Families with young children
Family Room
Stayed 3 nights in April 2016
very convenient location
very close to Oxford shopping area and transportation
Reviewed April 20, 2016

Chris from United Kingdom
Families with older children
Family Room
Stayed one night in April 2016
Weekend in London
Fantastic location, great staff and good quality rooms.
Reviewed April 18, 2016


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