Excellent 8.6
Based on 1688 reviews

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Excellent



based on 1688 reviews
  • Cleanliness 8.9
  • Facilities 8.5
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.6
  • Food/Dining 8.0
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Sophie from France
Couples
Deluxe Pool View
Stayed 6 nights in February 2016
Shocking resort won't go back
Unfriendly and rude staff, none of them speak good english, don't do anything to make your stay a nice experience. The tour girl at the reception is shocking, don't know anything about her job. The bed sheets are filthy, the pillow are revolting with stains, air cond is too loud, the place needs a full renovation. They make you pay to get a second card for the room 😳😳 Poor breakfast, all the breads and croissants are frozen. And i could keep writing. Awful resort, will never go back.
Reviewed March 05, 2016

Kyle from United States
Couples
Deluxe Pool View
Stayed 2 nights in February 2016
Didn't fulfill their potential
Room, cleanliness, amenities
Everything was satisfactory except the staff. They were very unhelpful with my wife and I trying to book travel arrangements to another island and even told us false Information. It was definitely not because of the language barrier, my wife and I are still guessing what their motives were.
Reviewed February 27, 2016

Vivian from Malaysia
Families with older children
1 Bedroom Pool Villa
Stayed 3 nights in December 2015
Good
Clean, beautiful, relex
This hotel is excellent except one things is, you have to walk about 15 min to the beach.
Reviewed February 26, 2016

Loke from Malaysia
Families with young children
Deluxe Pool Access
Stayed one night in February 2016
Holiday
Pool, environment, room
Environment excellent, access to pool just 1 step from room it's great idea ever
Reviewed February 18, 2016

Angie from Malaysia
Couples
1 Bedroom Pool Villa
Stayed one night in February 2016
nice room, quite good location
we stay in the pool villa and very enjoy for our valentine's day celebration here, romance room
Reviewed February 17, 2016

Marylis from United States
Families with young children
Deluxe Pool View
Stayed one night in February 2016
Watch out for this place - feel cheep attitude once there and management cheating people
Rooms nice but overall if in higher category rooms overall atmosphere doesn't match up -- very cheep attitude towards any requests like extra water / extra room keys which is a basic at any even mid-range hotel. Very clear feeling costs are being tightly managed and this is not good customer service wise. Had issue with double booking and even though clearly a mistake and caught before check-in management completely refused to help address , avoided contact from booking company , and insisted to pay for both rooms plus blamed booking service claiming they collect all money and hotel has no way to address - don't believe it and felt cheated . Watch out for this place. Will be addressing the issue with Agoda as well.
Reviewed February 14, 2016

Chris from Australia
Groups
Deluxe Pool View
Stayed 10 nights in January 2016
Amazing time
Pool, bar, staff
Really great stay and had an amazing time. So pleased with my experience and will be happy to come back.
Reviewed January 24, 2016

Andrew from United Kingdom
Families with older children
Deluxe Pool Access
Stayed 7 nights in December 2015
.
.
Reviewed January 05, 2016

Nina from Australia
Couples
Deluxe Pool Access
Stayed 4 nights in December 2015
Free upgrade to villa was fantastic
The pool, the villa with pool access, the spa
Reviewed January 03, 2016

Steven from Malaysia
Couples
1 Bedroom Pool Villa
Stayed one night in December 2015
Wonderful and spacious room for holiday!
1) The room is warming and spacious, 2) Romantic, 3) Nice designed swimming pool
We are taking the pool room and it is definitely worth staying.
Reviewed December 27, 2015


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