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9.2

Exceptional
8.1% this month
/10
(1,087 reviews)See what guests said
Housekeeping40
Breakfast28
Food & Dining13
See map

8.3

Excellent

Location rating score

Excellent location - 990 meters from city center
Parking
FREE
Popular landmarks
ANM Khmer Market 2.3 km
Angkor National Museum 3.1 km
Pub Street 3.5 km
War Museum Cambodia 6.5 km
Angkor Wat 8.1 km
Ta Prohm 10.9 km
Angkor Thom 11.2 km
Bayon Temple 11.2 km
Preah Khan 13.7 km
Cambodia Landmine Museum 23.9 km
Nearby landmarks
Seasons Dangkor Hotel 80 m
Angkor Artwork E&T Stocker 380 m
Kingdom Fight Gym 980 m
Aqua Swimming Pool 1.1 km
Diwo Gallery 1.1 km
USEA University 1.2 km
Quard Bike Adventure 1.2 km
international osteopathic clinic 1.3 km
Pharmacie Ly Muykim 1.4 km
Pharmacie Ouch Ouy 1.4 km
Metta Residence & Spa

"Amazing stay!"

Elizabeth - March 31, 2022
Premier Deluxe Pool View - Bed Metta Residence & Spa
 Metta Residence & Spa
Lobby Metta Residence & Spa
See all 185 photos

Removed from saved list

2021

Metta Residence & Spa

Phum Salakamreuk, Sangkat Salakamreuk, Krung Siem Reap, Sala Kamreuk, Siem Reap, Cambodia, 17251 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sala Kamreuk part of Siem Reap, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Angkor Wat. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

8 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Breakfast [free]

Value for money9.5
Distance to city center2km
Location rating8.3
Nearest airportSiem Reap International Airport (REP)
Distance to airport9.3 km

Rooms available at Metta Residence & Spa

Premier Deluxe Pool View
...
  • Room size: 55 m²/592 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Junior Suite Double Pool View
...
  • Room size: 63 m²/678 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Residence Suite
...
  • Room size: 70 m²/753 ft²
  • Pool view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Family Pool Villa Suite
...
  • Room size: 230 m²/2476 ft²
  • Garden view
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Junior Suite Double
...
  • Room size: 63 m²/678 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Residence Suite Pool View
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Private Pool Villa-Garden View
...
  • Room size: 75 m²/807 ft²
  • Pool view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Metta Private Pool Villa
...
  • Room size: 230 m²/2476 ft²
  • Garden view
  • 1 sofa bed and 1 king bed &...
Enter dates to see prices
Deluxe Family Suite
...
  • Room size: 63 m²/678 ft²
  • Pool view
  • 1 single bed and 1 king bed
Enter dates to see prices
Junior Suite Twin
...
  • Room size: 63 m²/678 ft²
  • Pool view
  • 1 sofa bed and 2 single bed...
Enter dates to see prices

Frequently asked questions

Does Metta Residence & Spa have a hot tub?

A hot tub is one of the facilities available at Metta Residence & Spa.

How much does it cost to stay at Metta Residence & Spa?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Metta Residence & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Metta Residence & Spa?

Metta Residence & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Metta Residence & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Metta Residence & Spa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Siem Reap with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Metta Residence & Spa?

Start your mornings right, with the continental and buffet breakfast options offered at Metta Residence & Spa.

What are my dining options at Metta Residence & Spa?

Metta Residence & Spa features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Metta Residence & Spa?

Metta Residence & Spa does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Metta Residence & Spa?

Restaurants including Maitri Restaurant, Tru Blu Cafe and Restaurant and Grand Brothers Restaurant are popular in Metta Residence & Spa’s neighborhood which is known as Sala Kamreuk.

What popular shopping places are close to Metta Residence & Spa?

Shopping options in Metta Residence & Spa’s Sala Kamreuk neighborhood include Angkor Artwork E&T Stocker, Khmer Kids Art Gallery and Samatoa.

What are popular attractions near Metta Residence & Spa?

Metta Residence & Spa’s location in the Sala Kamreuk neighborhood makes it close to famous attractions including Diwo Gallery, Quard Bike Adventure and The Nature Discovery Center of Cambodia.

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See map

Explore the neighborhood

What people love about Metta Residence & Spa

  • 9.2

    Exceptional

    "Amazing stay!"

    Elizabeth

    |

    March 31, 2022

  • 9.2

    Exceptional
    Staff 

    "The staff are so lovely, and are happy to chat with you about their lives and yours, which makes you feel like you are with friends rather than at a hotel."

    Elizabeth

    |

    March 31, 2022

  • 9.2

    Exceptional

    "I would defintely stay again if I come back to the area."

    Elizabeth

    |

    March 31, 2022

Property ranking|Compared to 955 Siem Reap properties
See all rankings
Value for money score
9.5/10
Cleanliness score
9.5/10
Service score
9.6/10
Room size
88 sqm.
Better than
98
%
of Siem Reap properties
Better than
96
%
of Siem Reap properties
Better than
95
%
of Siem Reap properties
Bigger than
94
%
of Siem Reap properties
Overall rating:

9.2

Exceptional
1,087 reviews
Cleanliness
9.5
Facilities
9.2
Location
8.3
Read all reviews >
What travelers say they love:
This hotel was excellent, the staff were all very accomodati...
Phoebe from Cambodia
Solo traveler
More about Metta Residence & Spa

More about Metta Residence & Spa

Metta Residence & Spa

Metta Residence & Spa is a smart choice for travelers to Siem Reap, offering a relaxed and hassle-free stay.
The range of services provided by Metta Residence & Spa ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Siem Reap.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
Guestrooms at Metta Residence & Spa are fitted with all the amenities travelers need. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Metta Residence & Spa include rooms with separate living room and balcony or terrace. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Metta Residence & Spa also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Metta Residence & Spa begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Metta Residence & Spa promises you a fun-packed holiday with a variety of activities and facilities. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub and spa. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. Have some relaxing fun with family and friends at the library and shared lounge and TV area.


Around the property

Visit the sights and local attractions of Siem Reap during your stay at the hotel. Engage in the city's best art at Angkor National Museum located 3.0 km away, where you can learn about the local art scene and buy original works.


Reasons to stay here

This hotel scores higher than 97% of the city's accommodations on value for money
Past guests rate facilities here higher than 95% of the city's accommodation.
This hotel stands above the rest with a cleanliness score that beats 96% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Swimming Pool

30 mentions

Breakfast

29 mentions

Housekeeping

20 mentions

Food & Dining

17 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • French
  • Japanese
  • Khmer
  • Spanish
  • Thai

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Garden
  • Hot tub
  • Light therapy
  • Massage
  • On-site entertainment
  • Pool with view
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Carbon monoxide detector
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Extra long bed
  • First aid kit
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]
Location
Phum Salakamreuk, Sangkat Salakamreuk, Krung Siem Reap, Sala Kamreuk, Siem Reap, Cambodia, 17251
Excellent
Location

8.3

Airports

  • Siem Reap International Airport (REP)
    9.3 km 30 min drive
  • Battambang Airport (BBM)
    74.8 km

Public transportation

  • Chong Kov Sou​​ Bus Station
    3.1 km

Hospital or clinic

  • Seasons Dangkor Hotel
    80 m

Shopping

  • ANM Khmer Market
    2.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • ANM Khmer Market
    2.3 km
  • Angkor National Museum
    3.1 km
  • Pub Street
    3.5 km
  • War Museum Cambodia
    6.5 km
  • Angkor Wat
    8.1 km
  • Ta Prohm
    10.9 km
  • Angkor Thom
    11.2 km
  • Bayon Temple
    11.2 km
  • Preah Khan
    13.7 km
  • Cambodia Landmine Museum
    23.9 km

Nearby landmarks

  • Seasons Dangkor Hotel
    80 m
  • Angkor Artwork E&T Stocker
    380 m
  • Kingdom Fight Gym
    980 m
  • Aqua Swimming Pool
    1.1 km
  • Diwo Gallery
    1.1 km
  • USEA University
    1.2 km
  • Quard Bike Adventure
    1.2 km
  • international osteopathic clinic
    1.3 km
  • Pharmacie Ly Muykim
    1.4 km
  • Pharmacie Ouch Ouy
    1.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children will be charged 50% of the adult price for breakfast per child upon arrival.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee0 USD
  • Distance from city center2km
  • Travel time to airport (minutes)20

The property

  • Number of bars/lounges2
  • Number of floors2
  • Number of restaurants2
  • Number of rooms 34
  • Room voltage220
  • Year property opened2016

Reviews of Metta Residence & Spa from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.5
Facilities9.2
Location8.3
Service9.6
Value for money9.5
High score for Siem Reap
Rating
9+ Exceptional (401)
8-9 Excellent (51)
7-8 Very Good (34)
6-7 Good (5)
<6 Below Expectation (7)
Time of the year
Mar - May (124)
Jun - Aug (142)
Sep - Nov (136)
Dec - Feb (96)
All guests (869)
All room types
All languages

Show reviews that mention 

Showing 498 verified guest comments
12345
10.0
Exceptional
Jayce from Malaysia
Group
Family Pool Villa Suite
Stayed 1 night in June 2019

Love every bits of hotel!!”

Have my bachelorette party here and I have a great great great experience at this hotel. I would like to say thanks to Mr.Puthik Sov, for being so attentive when arranging the shuttle and also the surprise for my last single night, love it so much. I was greet by a very kind girl(i forgot her name) when check in the hotel, she was very polite and enthusiasm when explaining the information of our booking and also intro us some dinner package that they have. And special thanks to Mr.Lee, who helped us to book our dinner and massage, thank you for showing us around and being so nice throughout our stay. From the moment i step into their lobby, i fall in love with all their landscape, architecture, design and especially their pool area😍😍😍. I’m happy that I booked their family villa with private pool, the pool is amazing!! It may look small from the photo but turns out it is quite big. They even provide a very good quality speaker in our room. They have a very valuable dinner set that comes with performance together where you can enjoy the course meal while watching siem reap culture dance performances. It is definitely a highlight for our trip as we don’t go to any cultural show during the trip. Their massage service is a MUST, the price is reasonable. I felt so so relax and comfortable after the massage. Every services, kind gestures, and even some simple details make me feel their sincerity and their heart to maintain the hotel and making the guest happy. Thanks for making my siem reap trip amazing Metta Residence & Spa, and the surprise you prepared. I will definitely come back again.

Reviewed July 06, 2019

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thank you so much for your valued feedback!

Responded July 10, 2019
Metta Residence & Spa
10.0
Exceptional
Pea from Malaysia
Couple
Premier Deluxe Pool View
Stayed 3 nights in July 2017

Perfect Hotel ~ Highly Recommended!!!”

It is really a wonderful hotel which rendered good service upon our arrival until the day of departure. The lobby design luxury, rooms are cozy, spacious with huge bathrooms and good garden landscape of the hotel. Though is a new hotel but the staff all are well-trained, polite, caring, attentive, intimate & efficient upon your every single request. The location is out of town so you can enjoy the tranquil and you don't worry about the transport as they do have a complementary tuk tuk shuttle to town. On top of that, they also offer free body massage, free superb dinner, and wonderful complimentary cocktail & appetizer each evening beside the pool. The hotel is really perfect as in there have minimum amount of room so we can avoid the crowd. I like Metta Residence very much & how I wish I can spend longer time here. Metta Residence & Spa is your best choice in Siem Reap. Highly Recommended!!!

Reviewed July 05, 2017

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Dear Pea, Warmest greeting from Metta Residence & Spa, Thank you so much for your valued feedback referring to your great experience with us. Your every point of comment really bring us more effort to keep going and moving forward. We will share this wonderful feedback to all our team. Once again, thank you very much for review and we are looking forward to welcoming you back to Metta Residence & Spa, Yours faithfully, William CHUM (Mr.) General Manager

Responded July 06, 2017
Metta Residence & Spa
9.6
Exceptional
Su-Ann from Singapore
Family with young children
Premier Deluxe Pool View
Stayed 5 nights in June 2017

Outstanding”

Spent a week at the Metta. Each day we enjoyed excellent service, matched with beautiful design and decor, delicious meals, and a room that opened out to a gazebo and the pool, no less - as The Metta was a boutique hotel, it really felt almost like our personal and private pool right at our doorstep! Love the nightly complimentary cocktails by the pool that gave guests and staff an opportunity to get to know each other while enjoying the sunset. If you are looking for affordable luxury in Siem Reap, this boutique hotel IS IT. The inclusive dinner package that came with the accommodation was amazing. So was the spa. The location is a little off the beaten track (hence the 4 stars), but there's the complimentary and friendly tuk tuk service to town that more than makes up for it (assuming you want to leave the comfort of the Metta, that is!). I was careless and suffered a sprain ankle during my stay, and the hotel staff went all out to assist me beyond the call of duty, making our stay at the Metta extra special and memorable. Thank you, The Metta, for making our stay in Siem Reap so special. You truly are the embodiment of how excellent service makes a holiday exceptional.

Reviewed September 22, 2017

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Thank you so much for your valued feedback. We hope to serve you again next time!

Responded September 23, 2017
Metta Residence & Spa
9.2
Exceptional
Samuel from Hong Kong SAR, China
Group
Premier Deluxe Pool View
Stayed 4 nights in November 2018

Excellent hotel”

Metta Residence & Spa is an excellent hotel. It's located in the countryside but not too far away from the town. They provided free airport shuttle service and free tuk tuk service (5pm to 10pm) between hotel and the city town. We didn't need to worry about the transportation. If you don't want to plan for your tour, the hotel can also arrange a car or tuk tuk for you. The staff were all very nice and helpful. Rooms were very clean and big. There was small and very good restaurant in the hotel. All dishes we ordered are very good. Khmer style foods are similar to Thai style. Although it's a bit expensive but we enjoyed having dinner there. The breakfast was also good especially various kind of breads were excellent. There is aslo a small swimming pool. I could see that most guests enjoyed to have relax time at the pool. There was pool side happy hour everyday at 6pm to 7pm. All guest could enjoy free cocktail in one hour. I highly recommend this hotel to anyone visiting Siem Reap.

Reviewed November 24, 2018

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Thank you so much for your valued feedback!

Responded November 28, 2018
Metta Residence & Spa
10.0
Exceptional
Clarence from Singapore
Family with teens
Stayed 2 nights in October 2019

Excellent Boutique Hotel (but 2 bedroom residence description not accurate)”

We stayed for 2 nites and originally thought we had booked a 2 bedroom residence based on Agoda's website description (we understood to mean 2 rooms in one apartment). In reality, Metta has no such room layouts neither does it have interconnecting/adjoining rooms. What we got were 2 separate rooms next to another. As explained by them, their rational for description of "2 bedroom residence" is so that it is a bundled price and cheaper than 2 separate rooms pricing. That said, our overall experience at Metta was excellent. Facilities were good, staff were superbly friendly and attentive and ambience reflected its boutique accommodation claim. An unusual design feature of the rooms are doorless shower and toilet - perfectly fine for our family unit but I imagine it could prove a bit awkward for some occupants. We would return to Metta on our next Siem Reap visit based on our stay experience. Front desk manager, Mr Kim was an attentive host.

Reviewed October 29, 2019

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Thank you so much for your valued feedback!

Responded November 15, 2019
Metta Residence & Spa
10.0
Exceptional
HANSOL from South Korea
Solo traveler
Premier Deluxe Pool View
Stayed 2 nights in April 2018

The best hotel ”

I stayed in this hotel for 2 days and was 100% satisfied. 1) Clean room and facilities equipped with all I needed - Room was super clean and comfortable - Anti-mosquito 2) Impressive swimming pool - Very clean and water - Water was quite special(Thermal?), so that I was even able to open my eyes without problem in the swimming pool 2) Dining show - The hotel provides a dining show every sunday - USD 25 which is very reasonable price for a course dinner and very nice show 3) Free cocktail time - The hotel provides free cocktail and some fruit chips from 18:00~19:00 - Number of glasses are not limited, so it is possible to drink 3 or even more cocktails without payment! 4) Nice staffs - Not just commercial, but real kind staffs who are willing to help you always If I come back to Siem Reap later, I will absolutely chose this hotel again without doubt. Once again, thanks to all staffs of Metta Residence and Spa.

Reviewed April 22, 2018

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Thank you so much for your feedback!

Responded April 23, 2018
Metta Residence & Spa
10.0
Exceptional
MONTE from Philippines
Group
Premier Deluxe Pool View
Stayed 3 nights in June 2018

One of the reasons why I will definitely come back to Siem Reap”

One of the reasons why I will definitely come back to Siem Reap is Metta Residences & Spa. Everything about their service is EXCELLENT. 1. Answers online queries fast - 2. Airport pick-up was a breeze. 3. The Hotel was beautiful, truly lived out to being an oasis. It’s an Instagram / selfie haven - 4. Location - 10-mins tuktuk ride to the centre if you want to go to the night market or do pubbing; very peaceful in the evening. From the airport, it’s about 20-mins at 40kph. 5. The room is love - very spacious and relaxing. 6. WIFI - really strong all throughout the hotel. 7. Food - breakfast buffet selection is adequate with the right balance of continental and Khmer dishes which I like 8. Staff - they are the kindest and most accommodating. They genuinely care to help and assist. I appreciate that they always take the extra mile - you need not ask, as they readily provide.

Reviewed June 11, 2018

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Thank you so much for your value feedback!

Responded June 12, 2018
Metta Residence & Spa
10.0
Exceptional
Jeslin from Malaysia
Couple
Premier Deluxe Pool View
Stayed 3 nights in June 2017

5 Stars Service, we had an amazing time in Siem Reap thanks to Metta ^^”

All the staff in the hotel remember our name. The food is excellent! Especially the dinner. We ate at many different restaurant in Siem Reap, some are very expensive but non of those can compare to the food quality of Metta.The room is great, it is comfortable, nice and clean. The massage is wonderful. I should've booked a 7 days stay instead of 3 days, 3 nights at Metta is not enough. Thank you all for your wonderful service, Mala, Lihoung, Sopheak, Saona, Chea, Kim, Tom. I specifically try to remember all your name cause you guys are so helpful and friendly. U have an excellent team Manager William. Me and my fiance will definitely coming back to Metta Residence & Spa again next year!

Reviewed June 15, 2017

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Dear Jeslin and Sky, Warmest greeting from Metta Residence & Spa, We are extremely appreciated and thank you so much for great review reflecting your wonderful experience with us. We are so delighted and thankful to read your every single word and to know that you were satisfied with our teams, services and facilities, Once again, we would like to extend our sincerest thanks and we are Metta teams looking forward to serving you again next year for your honeymoon trip!! Yours faithfully, William CHUM (Mr.) General Manager

Responded June 16, 2017
Metta Residence & Spa
9.2
Exceptional
Aurimas from United Kingdom
Couple
Premier Deluxe Pool View
Stayed 2 nights in June 2017

Fantastic Stay”

Dear General Manager of Metta Residence, I am writing to you about the excellent service I have received during my stay in Siem Reap at ur resort. I have to be honest that we are sceptical about the very little review you have got as you are a new resort. We decided to take the risk and go for it. It was the best choice ever! We were picked up promptly at the airport by your friendly driver. A very warm welcome upon arrival with our welcome drinks. Our booking were for 2 nights before flying to Sihanoukville. It was pouring with rain and we were always sheltered with umbrellas in and out of the hotel. The tuk tuk is always ready for us. Even when we needed to be pick up from the old market, whatever request we made was never rejected but always handled with professionism. Always attentive and polite. I understand there could be language barrier for some but the staffs are always ready to serve and help. Our first night we had a shower malfunction, technician were sent very quickly to help resolved it. No hassle. Brilliant. Unfortunately I had a car accident which I was sent to the International hospital for emergency treatment. We called up the hotel and request for a pick up from the hospital. Shortly a SUV arrived and upon arrival at the hotel. Concerned staffs were ready to welcome us me back. They immediately usher me with gentle care back to my room. Everyone were concerned and care for my condition. Such genuine care and concern I was deeply touched. I feel so warm and consoled despite my condition of which has totally ruined our holiday I have fruits sent to our room for me. Cold ice sent when needed. As we cannot travel out anymore, we requested for an extension for me to rest, it was handled swiftly with little to no disruption. Room service was superb. I was unable to walk much and therefore we had dinner in the hotel. Presentation was great. Next evening, as I limped downstairs, immediately the staffs came to me to escorted me to the restaurant.

Reviewed July 04, 2017

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Dear Aurimas, Warmest greeting from Metta Residence & Spa, We are extremely appreciated and thank you so much for your most valued feedback reflecting your wonderful experience with us at Metta Residence & Spa while your visit to Siem Reap. We are so grateful to read your all compliments, especially you were satisfied with our facilities and quality of service we provided, Your feedback is the multiple functions in additional motivate our team and measurement the qualities of our services and customer care, We would love to extend our deepest thanks and we are looking forward to your return, Yours faithfully, William CHUM (Mr.) General Manager

Responded July 05, 2017
Metta Residence & Spa
9.6
Exceptional
Mandi from United Kingdom
Couple
Private Pool Villa-Garden View
Stayed 3 nights in May 2017

Amazing new hotel”

The quality of the staff and service of this hotel is exceptional. The hotel is clean, new and elegant. Our suite was amazing, with its own pool. The bathroom floor did get a little slippery, but nothing a towel didn't quickly fix. The breakfast is cooked individually and was great quality. The hotel is located a little out of the centre of Siem Reap, however they provided transfers that were quick and pick ups that were always on time. The spa services were relaxing, professional and top quality. If you are going to Siem Reap, stay at the Metta Residence and Spa!

Reviewed June 07, 2017

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Dear Mandi, Warmest greeting from Metta Residence & Spa, We are truly appreciated and thank you so much for sharing your great experience with us at Metta Residence & Spa during your trip in Siem Reap. We are so delighted to know that you were happy with our services, staff, food and facilities. We will definitely share this great news to all our Metta team! Once again, thank you so much for choosing us, trusting us and give us this great opportunity to full-fill your happiness. We hope to serve you again later, Best regards, William CHUM (Mr.) General Manager

Responded June 10, 2017
Metta Residence & Spa
10.0
Exceptional
kelly from United States
Solo traveler
Premier Deluxe Pool View
Stayed 3 nights in May 2018

A beautiful resort!”

Metta Residence is a little gem in Siem Reap. Had a great 3 night stay. The staff were all extremely service oriented and attentive. Airport transfers to and from the resort were punctual, breakfast was decent, spa was amazing and the Vaspara dinner and show was a splendid way to spend a Sunday night. Mr Kim, Vuthy, Nith, Eric, Angel, Sreamay from spa and all the F&B staff at the Vasapara show were amazing! Sorry if I missed some names. Mr Kim from the front desk went above and beyond to help when I had a slight medical issue. They were truly helpful in my time of need. Service was top notch!! I am so grateful to all who made my first trip to Siem Reap the most enjoyable one. I will definitely be back!

Reviewed May 20, 2018

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Responded May 22, 2018
Metta Residence & Spa
10.0
Exceptional
Wan from Malaysia
Couple
Premier Deluxe Pool View
Stayed 3 nights in April 2017

EXCELLENT SERVICE”

I love everything about Metta! We've been greeted nicely by pretty girl named 'Lihoung' and her supervisor 'Kim'. We love both of them! They tried their very best to cater our request and gave us splendid service! The room itself is beautiful, warm and nice. Love the smell of the room! They upgraded our room to junior suite and put extra effort to give us the best experience ever! They even threw a little surprise for a 'just gt married' couple like us. They decorate our room nicely with roses and a nice looking slice of cake. In term of the food, I love the croissant! The breakfast is nice enough and for a young traveler like us. We seriously cant think of one bad thing about Metta, we love the pool, we love the staff, we love our room, we love the service, we love the food, we love everything! In fact we are planning to come again next year and stay at the same room :) If there's one main reason why we love Cambodia so much, that will be because of the lovely experience that we got from this hotel :)) Will definitely suggest this hotel to everyone especially young couple, family and solo traveler that expect a nice cozy and chill ambiance in Siem Reap. Congrats Metta!

Reviewed May 08, 2017

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Dear Wan, Warmest greeting from Metta Residence & Spa, We are extremely delighted and thank you so much for sharing your great experiences with us at Metta Residence & Spa. We are so happy that you were satisfied with your stay, foods, staff and all services we performed. Your very sweet word and every phrase are bringing us more efforts to continue our performance. Once again, we wish to extend our deepest thanks for the review and we are Metta teams looking forward to hosting you again for your next year trip, Yours faithfully, William CHUM (Mr.) General Manager

Responded May 09, 2017
Metta Residence & Spa
8.8
Excellent
Tsz from Hong Kong SAR, China
Group
Junior Suite Double
Stayed 5 nights in November 2017

A pleasant stay in Siem Reap”

The staff in Metta Residence & Spa are very nice and polite. Each staff gives me a warm smile whenever I walk by or ask him a question. And they can speak good English. The location is about 5-8 mins distance from city area (by Tuk Tuk), and they do provide free Tuk Tuk from 5-10pm. It's not a problem if you wanna hang out at night. One thing is the staff responses very fast when we were lost. Very appreciated. I would recommend Metta to anyone who would like to visit Siem Reap. They are friendly, passionate and grateful.

Reviewed December 07, 2017

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Thank you so much for your valued feedback. We hope to serve you again next time!

Responded December 10, 2017
Metta Residence & Spa
10.0
Exceptional
Valery from France
Family with teens
Premier Deluxe Pool View
Stayed 3 nights in July 2018

Great moments!”

We enjoyed a great experience at Siem Reap at Metta Residence and Spa. The staff was always helpful, very responsive in any case. They organized the visit at Angkor Vat for us with a driver, and a French speaking guide in order that our kids could benefit from the history of the site. Furthermore, everything was done during our stay to make us feel at home, and we really appreciated all the attentions we received from part of the staff.

Reviewed July 24, 2018

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Responded July 24, 2018
Metta Residence & Spa
9.6
Exceptional
Vijay from India
Group
Premier Deluxe Pool View
Stayed 4 nights in June 2018

Exemplary Service and very friendly and helpful staff”

Stayed for four nights in the end of June 2018, whilst visiting Siem Reap with my sister. Booked Metta based on the star ratings, facilities available and the photographs of the rooms provided on the hotel booking sites. This boutique hotel with 34 rooms, a pool, spa, and restaurant is one of the best ones I have stayed in, in a long time. The staff us very helpful and courteous, which makes your stay in this popular tourist destination, that much more enjoyable. My thanks to Kim, Diamond, Ka, Lipton and (I am not able to capture the names of all of the staff here) alĺ the other wonderful staff working here. They offered free pick-up and drop at the airport. You can also ask for transportation arrangements for the sightseeing trips to the tourist attractions, with or without the services of a paid tourist guide, from the lobby. The location is a bit away from the center of the city, but the hotel provides free 'tuk-tuk' drop and pick-up between 5pm and 10pm everyday. You can also hir

Reviewed June 27, 2018

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Responded June 27, 2018
Metta Residence & Spa
10.0
Exceptional
Jean from Philippines
Couple
Premier Deluxe Pool View
Stayed 3 nights in April 2019

Lovely Stay”

My husband and I had a wonderful stay in this quaint hotel. The staff were all so accommodating and very helpful. Upon check in, they upgraded us to a Junior suite. That was really nice of them. :) Ten we also booked for a massage.. for two days. Unfortunately, they mistakenly booked our first massage for 1 hour only instead of 2 hours. To compensate that mistake, they gave us the next massage for free! Wow! that was another freebie! They also have "Free Cocktails" at the pool side from 6-7PM. Drink all you can!! Then on the 3rd day- they surprised my husband with a birthday cake! It was a pleasant surprise. And lastly, since our flight was leaving late at night, I asked if I can extend and how much the cost will be! Viola!!! Since the room is free..they extended it FOC!!! What a vacay we had!! Thank you Metta Residence Spa for a wonderful vacation!!

Reviewed April 13, 2019

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Responded April 17, 2019
Metta Residence & Spa
9.6
Exceptional
Myles from United Kingdom
Group
Premier Deluxe Pool View
Stayed 3 nights in March 2020

Most relaxing hotels I have stayed in ”

An incredible 3 nights at the Metta Residence. It only has 35 rooms, so the level of service and attention they give each guest is amazing. The staff at the reception are so kind and helpful. The cocktails were well priced and so was the spa. They pick you up and drop you off at the airport and are very prompt. If you are going to Angkor Wat the hotel will happily help you organise that trip and it’s extremely well priced booking a tour guide and tuk tuk through them. They also give you happy hour (free cocktails 6-7pm). All in all the most relaxing hotel I have stayed in. The only downside was we booked only 3 nights and we would have loved a week, but unfortunately moved onto our next part of our vacation too early. Whoever books this hotel is in for a treat 😃

Reviewed March 08, 2020

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9.6
Exceptional
Renee from Australia
Couple
Premier Deluxe Pool View
Stayed 3 nights in September 2019

My new favourite hotel in Siem Reap”

We were a couple that stayed at the Metta for 3 nights and we absolutely loved it. This was my 4th time to Siem Reap and I have stayed in many hotels in Siem Reap and this is my new favourite hotel. On this trip we travelled around Cambodia staying in all different hotels and this was the best.The service was amazing. We stayed in a poolside room which we found to be very spacious and beautiful with a balcony that looks straight out to the pool and a nearby private cabana. Air con was great as we found it wasnt so great in other hotels. Food was also great and exceptional bar service by the pool. The free took took rides to the old market and free cocktails for 1hr at night by the pool bar made this hotel even better. Will definitely stay again on my next trip over there ☺️

Reviewed October 23, 2019

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Responded October 25, 2019
Metta Residence & Spa
8.8
Excellent
Alexander from United States
Solo traveler
Premier Deluxe Pool View
Stayed 2 nights in November 2017

Great boutique hotel off the beaten path!”

I had an amazing stay at Metta Residence & Spa. The staff were very courteous and attentive. Room was nice, food and amenities were great as well. My tuk tuk driver who brought me to Angkor Wat two days in a row was great as well and I especially loved the boxed breakfast they packed for me when I left at 5am to see the sunrise. My only critiques are that there was no WiFi in my room or throughout the hotel on the first night (possibly due to the rain). Second night it wasn't very fast (100kbps) but was at least connecting. My free 60 min massage ended up being only about 45 min long but was a good massage quality wise. Bring strong mosquito repellant if you are prone to bites as I used the organic one provided by the hotel but still managed to get bit 5-6 times!

Reviewed November 22, 2017

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Thank you so much for your valued feedback. We hope to serve you again next time!

Responded November 28, 2017
Metta Residence & Spa
10.0
Exceptional
LIM from Australia
Couple
Premier Deluxe Pool View
Stayed 5 nights in October 2019

Best customer service ”

Easily one of the best hotels I’ve ever stayed, excellent experience starts from the beginning when they pick you up from the airport all the way to the best hotel room set up. Every staff members are friendly and attentive, always greet you with a smile whenever and wherever in the hotel. Breakfast is amazing and staff is so attentive that makes you feel like a royalty, always greet us with our names and the chef at the breakfast even remembers my preferences just after one day. Especial thanks to Veasna, she makes us feel at home and she is a very attentive host, organized our trips and activities, always happy to see us and asked us about our days, she is a super star. Metta Residence and Spa is easily a well deserved five star hotel and all the staff members also makes it feel like a very luxury home away from home.

Reviewed October 29, 2019

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Responded October 31, 2019
Metta Residence & Spa
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