Metta Residence & Spa

Phum Salakamreuk, Sangkat Salakamreuk, Krung Siem Reap, Sala Kamreuk, Siem Reap, Cambodia, 17251 - See map
Free Wi-Fi
9.2
Exceptional
/10
(903 reviews)See what guests said
Housekeeping40
Breakfast28
Food & Dining13
select your datePlease enter your stay dates to see price
Metta Residence & Spa

"Swiming pool are amazing and Yes free cocktails in happy hour every day."

Uros - November 24, 2019

Premier Deluxe Pool View - Bed Metta Residence & Spa
Lobby Metta Residence & Spa
Lobby Metta Residence & Spa
See all 62 photos
See map
Popular landmarks
ANM Khmer Market 2.28 km
Angkor National Museum 3.06 km
Pub Street 3.51 km
War Museum Cambodia 6.52 km
Angkor Wat 8.13 km
Ta Prohm 10.94 km
Angkor Thom 11.18 km
Bayon Temple 11.2 km
Preah Khan 13.65 km
Cambodia Landmine Museum 23.92 km
Nearby landmarks
Seasons Dangkor Hotel 80 m
Angkor Artwork E&T Stocker 380 m
Aqua Swimming Pool 1.08 km
Diwo Gallery 1.13 km
USEA University 1.16 km
Quard Bike Adventure 1.17 km
The Nature Discovery Center of Cambodia 1.37 km
Khmer Kids Art Gallery 1.38 km
Bambu Stage Siem Reap 1.38 km
Siem Reap Crocodile Farm 1.45 km
8.3

Excellent

Location rating score

990 meters from city center
ParkingFREE
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Swimming pool [outdoor]
What guests are saying:Read all 903 reviews
Fantastic breakfast
100% positive mentions
Exceptional service
9.6 rating for service
Exceptional cleanliness
9.5 rating for cleanliness
Exceptional facilities on premise
9.2 facilities on premise

Facilities were good, staff were superbly friendly and attentive and ambience reflected its boutique accommodation claim.

Clarence | October 29, 2019

Everybody remembered my name, they were ever so friendly and helpful with recommendations for restaurants.

Elisabeth | April 27, 2018

The (buffet style) breakfast was yummy and freshly cooked with choices for all nations.

Elisabeth | April 27, 2018

We would return to Metta on our next Siem Reap visit based on our stay experience.

Clarence | October 29, 2019

If you are happy to not be in walking distance to most things hotel is great.

Wendy | March 19, 2020

Spa wonderful, breakfast and dinner wonderful, super room clean and cold.

Annelies | February 17, 2020

  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Breakfast [free]

Your dates are popular among travelersUsers are booking a place in Siem Reap every 39 minutes on Agoda.com
Value for money9.5
Distance to city center2km
Location rating8.3
Nearest airportSiem Reap International Airport (REP)
Distance to airport9.3 km

Rooms available at Metta Residence & Spa

Residence Suite
Residence Suite
...
  • Room size: 70 m²/753 ft²
  • Pool view
  • 1 king bed and 1 sofa bed
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Family Pool Villa Suite
Family Pool Villa Suite
...
  • Room size: 230 m²/2476 ft²
  • Garden view
  • 1 king bed & 1 king bed & 1...
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Junior Suite Double
Junior Suite Double
...
  • Room size: 63 m²/678 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
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Private Pool Villa-Garden View
Private Pool Villa-Garden View
...
  • Room size: 75 m²/807 ft²
  • Pool view
  • 1 king bed & 1 sofa bed
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Premier Deluxe Pool View
Premier Deluxe Pool View
...
  • Room size: 55 m²/592 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Junior Suite Double Pool View
Junior Suite Double Pool View
...
  • Room size: 63 m²/678 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
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Junior Suite Twin
Junior Suite Twin
...
  • Room size: 63 m²/678 ft²
  • Pool view
  • 1 sofa bed and 2 single bed...
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Deluxe Family Suite
Deluxe Family Suite
...
  • Room size: 63 m²/678 ft²
  • Pool view
  • 1 single bed and 1 super ki...
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Residence Suite Pool View
Residence Suite Pool View
...
  • Room size: 70 m²/753 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Metta Private Pool Villa
Metta Private Pool Villa
...
  • Room size: 230 m²/2476 ft²
  • Balcony/terrace
  • 1 sofa bed and 1 king bed &...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Metta Residence & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Metta Residence & Spa?

Metta Residence & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Metta Residence & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Metta Residence & Spa has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Siem Reap with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Metta Residence & Spa?

Metta Residence & Spa does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Metta Residence & Spa

  • 9.6
    Exceptional
    Location
    "The location is perfect for relaxation, only 5 minutes from center."

    Uros | November 24, 2019

  • 10.0
    Exceptional
    "Lots of options in Siem Reap but happy to have chosen this one."

    Annelies | February 17, 2020

  • 9.6
    Exceptional
    Staff 
    "Moreover, they are very caring to their guests, which is great."

    Mark | December 27, 2019

Property ranking|Compared to 1,154 Siem Reap properties
See all rankings
Value for money score
9.6/10
Cleanliness score
9.5/10
Room size
102 sqm.
Service score
9.7/10
Better than
98
%
of Siem Reap properties
Better than
97
%
of Siem Reap properties
Bigger than
97
%
of Siem Reap properties
Better than
96
%
of Siem Reap properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
9.2
Exceptional
903 reviews
Cleanliness
9.5
Facilities
9.2
Location
8.3
Read all reviews >
What travelers say they love:
The hotel provide free tuktuk service to the town from 8.00 ...
Muhammad from Malaysia
Family with young children
More about Metta Residence & Spa

More about Metta Residence & Spa

Conveniently located in Siem Reap, Metta Residence & Spa is a great base from which to explore this vibrant city. The excitement of the city center is only 2km away. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by Metta Residence & Spa ensure a pleasant stay for guests. A selection of top-class facilities such as 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, laundromat can be enjoyed at the hotel.

The hotel features 34 beautifully appointed guest rooms, many of which include television LCD/plasma screen, additional bathroom, additional toilet, air purifier, bathroom phone. The hotel's recreational facilities, which include outdoor pool, spa, massage, pool (kids), garden are designed for escape and relaxation. Discover an engaging blend of professional service and a wide array of features at Metta Residence & Spa.

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Most talked about facilities

Swimming Pool
30 mentions
Breakfast
29 mentions
Housekeeping
20 mentions
Food & Dining
17 mentions

What they offer

9.6
Exceptional
Staff 
"The staf is amazing, very polite, helpful and looks good tra..."

Uros | November 24, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Metta Residence & Spa from real guests

Overall rating
9.2
Exceptional
From 903 reviews
10.0Room comfort and quality
9.6Service
9.5Cleanliness
Agoda Reviews (860)Booking.com Reviews (43)
Rating via Agoda9.2
/
10
Exceptional
Cleanliness9.5
Facilities9.2
Location8.3
Service9.6
Value for money9.5
High score for Siem Reap
Rating
9+ Exceptional (397)
8-9 Excellent (51)
7-8 Very Good (32)
6-7 Good (5)
<6 Below Expectation (7)
Time of the year
Mar - May (121)
Jun - Aug (141)
Sep - Nov (136)
Dec - Feb (94)
Don't miss out!Users are booking a place in Siem Reap every 39 minutes on Agoda.com
All guests (860)
All room types
All languages

Show reviews that mention 

Showing 492 verified guest comments
12345
10.0
Exceptional
Jayce from Malaysia
Group
Family Pool Villa Suite
Stayed 1 night in June 2019

Love every bits of hotel!!”

Have my bachelorette party here and I have a great great great experience at this hotel. I would like to say thanks to Mr.Puthik Sov, for being so attentive when arranging the shuttle and also the surprise for my last single night, love it so much. I was greet by a very kind girl(i forgot her name) when check in the hotel, she was very polite and enthusiasm when explaining the information of our booking and also intro us some dinner package that they have. And special thanks to Mr.Lee, who helped us to book our dinner and massage, thank you for showing us around and being so nice throughout our stay. From the moment i step into their lobby, i fall in love with all their landscape, architecture, design and especially their pool area😍😍😍. I’m happy that I booked their family villa with private pool, the pool is amazing!! It may look small from the photo but turns out it is quite big. They even provide a very good quality speaker in our room. They have a very valuable dinner set that comes with performance together where you can enjoy the course meal while watching siem reap culture dance performances. It is definitely a highlight for our trip as we don’t go to any cultural show during the trip. Their massage service is a MUST, the price is reasonable. I felt so so relax and comfortable after the massage. Every services, kind gestures, and even some simple details make me feel their sincerity and their heart to maintain the hotel and making the guest happy. Thanks for making my siem reap trip amazing Metta Residence & Spa, and the surprise you prepared. I will definitely come back again.

Reviewed July 06, 2019

thank you so much for your valued feedback!

Responded July 10, 2019
Metta Residence & Spa
10.0
Exceptional
Pea from Malaysia
Couple
Premier Deluxe Pool View
Stayed 3 nights in July 2017

Perfect Hotel ~ Highly Recommended!!!”

It is really a wonderful hotel which rendered good service upon our arrival until the day of departure. The lobby design luxury, rooms are cozy, spacious with huge bathrooms and good garden landscape of the hotel. Though is a new hotel but the staff all are well-trained, polite, caring, attentive, intimate & efficient upon your every single request. The location is out of town so you can enjoy the tranquil and you don't worry about the transport as they do have a complementary tuk tuk shuttle to town. On top of that, they also offer free body massage, free superb dinner, and wonderful complimentary cocktail & appetizer each evening beside the pool. The hotel is really perfect as in there have minimum amount of room so we can avoid the crowd. I like Metta Residence very much & how I wish I can spend longer time here. Metta Residence & Spa is your best choice in Siem Reap. Highly Recommended!!!

Reviewed July 05, 2017

Dear Pea, Warmest greeting from Metta Residence & Spa, Thank you so much for your valued feedback referring to your great experience with us. Your every point of comment really bring us more effort to keep going and moving forward. We will share this wonderful feedback to all our team. Once again, thank you very much for review and we are looking forward to welcoming you back to Metta Residence & Spa, Yours faithfully, William CHUM (Mr.) General Manager

Responded July 06, 2017
Metta Residence & Spa
9.6
Exceptional
Su-Ann from Singapore
Family with young children
Premier Deluxe Pool View
Stayed 5 nights in June 2017

Outstanding”

Spent a week at the Metta. Each day we enjoyed excellent service, matched with beautiful design and decor, delicious meals, and a room that opened out to a gazebo and the pool, no less - as The Metta was a boutique hotel, it really felt almost like our personal and private pool right at our doorstep! Love the nightly complimentary cocktails by the pool that gave guests and staff an opportunity to get to know each other while enjoying the sunset. If you are looking for affordable luxury in Siem Reap, this boutique hotel IS IT. The inclusive dinner package that came with the accommodation was amazing. So was the spa. The location is a little off the beaten track (hence the 4 stars), but there's the complimentary and friendly tuk tuk service to town that more than makes up for it (assuming you want to leave the comfort of the Metta, that is!). I was careless and suffered a sprain ankle during my stay, and the hotel staff went all out to assist me beyond the call of duty, making our stay at the Metta extra special and memorable. Thank you, The Metta, for making our stay in Siem Reap so special. You truly are the embodiment of how excellent service makes a holiday exceptional.

Reviewed September 22, 2017

Thank you so much for your valued feedback. We hope to serve you again next time!

Responded September 23, 2017
Metta Residence & Spa
9.2
Exceptional
Samuel from Hong Kong
Group
Premier Deluxe Pool View
Stayed 4 nights in November 2018

Excellent hotel”

Metta Residence & Spa is an excellent hotel. It's located in the countryside but not too far away from the town. They provided free airport shuttle service and free tuk tuk service (5pm to 10pm) between hotel and the city town. We didn't need to worry about the transportation. If you don't want to plan for your tour, the hotel can also arrange a car or tuk tuk for you. The staff were all very nice and helpful. Rooms were very clean and big. There was small and very good restaurant in the hotel. All dishes we ordered are very good. Khmer style foods are similar to Thai style. Although it's a bit expensive but we enjoyed having dinner there. The breakfast was also good especially various kind of breads were excellent. There is aslo a small swimming pool. I could see that most guests enjoyed to have relax time at the pool. There was pool side happy hour everyday at 6pm to 7pm. All guest could enjoy free cocktail in one hour. I highly recommend this hotel to anyone visiting Siem Reap.

Reviewed November 24, 2018

Thank you so much for your valued feedback!

Responded November 28, 2018
Metta Residence & Spa
10.0
Exceptional
Clarence from Singapore
Family with teens
Stayed 2 nights in October 2019

Excellent Boutique Hotel (but 2 bedroom residence description not accurate)”

We stayed for 2 nites and originally thought we had booked a 2 bedroom residence based on Agoda's website description (we understood to mean 2 rooms in one apartment). In reality, Metta has no such room layouts neither does it have interconnecting/adjoining rooms. What we got were 2 separate rooms next to another. As explained by them, their rational for description of "2 bedroom residence" is so that it is a bundled price and cheaper than 2 separate rooms pricing. That said, our overall experience at Metta was excellent. Facilities were good, staff were superbly friendly and attentive and ambience reflected its boutique accommodation claim. An unusual design feature of the rooms are doorless shower and toilet - perfectly fine for our family unit but I imagine it could prove a bit awkward for some occupants. We would return to Metta on our next Siem Reap visit based on our stay experience. Front desk manager, Mr Kim was an attentive host.

Reviewed October 29, 2019

Thank you so much for your valued feedback!

Responded November 15, 2019
Metta Residence & Spa
10.0
Exceptional
MONTE from Philippines
Group
Premier Deluxe Pool View
Stayed 3 nights in June 2018

One of the reasons why I will definitely come back to Siem Reap”

One of the reasons why I will definitely come back to Siem Reap is Metta Residences & Spa. Everything about their service is EXCELLENT. 1. Answers online queries fast - 2. Airport pick-up was a breeze. 3. The Hotel was beautiful, truly lived out to being an oasis. It’s an Instagram / selfie haven - 4. Location - 10-mins tuktuk ride to the centre if you want to go to the night market or do pubbing; very peaceful in the evening. From the airport, it’s about 20-mins at 40kph. 5. The room is love - very spacious and relaxing. 6. WIFI - really strong all throughout the hotel. 7. Food - breakfast buffet selection is adequate with the right balance of continental and Khmer dishes which I like 8. Staff - they are the kindest and most accommodating. They genuinely care to help and assist. I appreciate that they always take the extra mile - you need not ask, as they readily provide.

Reviewed June 11, 2018

Thank you so much for your value feedback!

Responded June 12, 2018
Metta Residence & Spa
10.0
Exceptional
HANSOL from South Korea
Solo traveler
Premier Deluxe Pool View
Stayed 2 nights in April 2018

The best hotel ”

I stayed in this hotel for 2 days and was 100% satisfied. 1) Clean room and facilities equipped with all I needed - Room was super clean and comfortable - Anti-mosquito 2) Impressive swimming pool - Very clean and water - Water was quite special(Thermal?), so that I was even able to open my eyes without problem in the swimming pool 2) Dining show - The hotel provides a dining show every sunday - USD 25 which is very reasonable price for a course dinner and very nice show 3) Free cocktail time - The hotel provides free cocktail and some fruit chips from 18:00~19:00 - Number of glasses are not limited, so it is possible to drink 3 or even more cocktails without payment! 4) Nice staffs - Not just commercial, but real kind staffs who are willing to help you always If I come back to Siem Reap later, I will absolutely chose this hotel again without doubt. Once again, thanks to all staffs of Metta Residence and Spa.

Reviewed April 22, 2018

Thank you so much for your feedback!

Responded April 23, 2018
Metta Residence & Spa
10.0
Exceptional
Jeslin from Malaysia
Couple
Premier Deluxe Pool View
Stayed 3 nights in June 2017

5 Stars Service, we had an amazing time in Siem Reap thanks to Metta ^^”

All the staff in the hotel remember our name. The food is excellent! Especially the dinner. We ate at many different restaurant in Siem Reap, some are very expensive but non of those can compare to the food quality of Metta.The room is great, it is comfortable, nice and clean. The massage is wonderful. I should've booked a 7 days stay instead of 3 days, 3 nights at Metta is not enough. Thank you all for your wonderful service, Mala, Lihoung, Sopheak, Saona, Chea, Kim, Tom. I specifically try to remember all your name cause you guys are so helpful and friendly. U have an excellent team Manager William. Me and my fiance will definitely coming back to Metta Residence & Spa again next year!

Reviewed June 15, 2017

Dear Jeslin and Sky, Warmest greeting from Metta Residence & Spa, We are extremely appreciated and thank you so much for great review reflecting your wonderful experience with us. We are so delighted and thankful to read your every single word and to know that you were satisfied with our teams, services and facilities, Once again, we would like to extend our sincerest thanks and we are Metta teams looking forward to serving you again next year for your honeymoon trip!! Yours faithfully, William CHUM (Mr.) General Manager

Responded June 16, 2017
Metta Residence & Spa
9.2
Exceptional
Aurimas from United Kingdom
Couple
Premier Deluxe Pool View
Stayed 2 nights in June 2017

Fantastic Stay”

Dear General Manager of Metta Residence, I am writing to you about the excellent service I have received during my stay in Siem Reap at ur resort. I have to be honest that we are sceptical about the very little review you have got as you are a new resort. We decided to take the risk and go for it. It was the best choice ever! We were picked up promptly at the airport by your friendly driver. A very warm welcome upon arrival with our welcome drinks. Our booking were for 2 nights before flying to Sihanoukville. It was pouring with rain and we were always sheltered with umbrellas in and out of the hotel. The tuk tuk is always ready for us. Even when we needed to be pick up from the old market, whatever request we made was never rejected but always handled with professionism. Always attentive and polite. I understand there could be language barrier for some but the staffs are always ready to serve and help. Our first night we had a shower malfunction, technician were sent very quickly to help resolved it. No hassle. Brilliant. Unfortunately I had a car accident which I was sent to the International hospital for emergency treatment. We called up the hotel and request for a pick up from the hospital. Shortly a SUV arrived and upon arrival at the hotel. Concerned staffs were ready to welcome us me back. They immediately usher me with gentle care back to my room. Everyone were concerned and care for my condition. Such genuine care and concern I was deeply touched. I feel so warm and consoled despite my condition of which has totally ruined our holiday I have fruits sent to our room for me. Cold ice sent when needed. As we cannot travel out anymore, we requested for an extension for me to rest, it was handled swiftly with little to no disruption. Room service was superb. I was unable to walk much and therefore we had dinner in the hotel. Presentation was great. Next evening, as I limped downstairs, immediately the staffs came to me to escorted me to the restaurant.

Reviewed July 04, 2017

Dear Aurimas, Warmest greeting from Metta Residence & Spa, We are extremely appreciated and thank you so much for your most valued feedback reflecting your wonderful experience with us at Metta Residence & Spa while your visit to Siem Reap. We are so grateful to read your all compliments, especially you were satisfied with our facilities and quality of service we provided, Your feedback is the multiple functions in additional motivate our team and measurement the qualities of our services and customer care, We would love to extend our deepest thanks and we are looking forward to your return, Yours faithfully, William CHUM (Mr.) General Manager

Responded July 05, 2017
Metta Residence & Spa
9.6
Exceptional
Mandi from United Kingdom
Couple
Private Pool Villa-Garden View
Stayed 3 nights in May 2017

Amazing new hotel”

The quality of the staff and service of this hotel is exceptional. The hotel is clean, new and elegant. Our suite was amazing, with its own pool. The bathroom floor did get a little slippery, but nothing a towel didn't quickly fix. The breakfast is cooked individually and was great quality. The hotel is located a little out of the centre of Siem Reap, however they provided transfers that were quick and pick ups that were always on time. The spa services were relaxing, professional and top quality. If you are going to Siem Reap, stay at the Metta Residence and Spa!

Reviewed June 07, 2017

Dear Mandi, Warmest greeting from Metta Residence & Spa, We are truly appreciated and thank you so much for sharing your great experience with us at Metta Residence & Spa during your trip in Siem Reap. We are so delighted to know that you were happy with our services, staff, food and facilities. We will definitely share this great news to all our Metta team! Once again, thank you so much for choosing us, trusting us and give us this great opportunity to full-fill your happiness. We hope to serve you again later, Best regards, William CHUM (Mr.) General Manager

Responded June 10, 2017
Metta Residence & Spa
10.0
Exceptional
kelly from United States
Solo traveler
Premier Deluxe Pool View
Stayed 3 nights in May 2018

A beautiful resort!”

Metta Residence is a little gem in Siem Reap. Had a great 3 night stay. The staff were all extremely service oriented and attentive. Airport transfers to and from the resort were punctual, breakfast was decent, spa was amazing and the Vaspara dinner and show was a splendid way to spend a Sunday night. Mr Kim, Vuthy, Nith, Eric, Angel, Sreamay from spa and all the F&B staff at the Vasapara show were amazing! Sorry if I missed some names. Mr Kim from the front desk went above and beyond to help when I had a slight medical issue. They were truly helpful in my time of need. Service was top notch!! I am so grateful to all who made my first trip to Siem Reap the most enjoyable one. I will definitely be back!

Reviewed May 20, 2018

Thank you so much for your value feedback!

Responded May 22, 2018
Metta Residence & Spa
10.0
Exceptional
Wan from Malaysia
Couple
Premier Deluxe Pool View
Stayed 3 nights in April 2017

EXCELLENT SERVICE”

I love everything about Metta! We've been greeted nicely by pretty girl named 'Lihoung' and her supervisor 'Kim'. We love both of them! They tried their very best to cater our request and gave us splendid service! The room itself is beautiful, warm and nice. Love the smell of the room! They upgraded our room to junior suite and put extra effort to give us the best experience ever! They even threw a little surprise for a 'just gt married' couple like us. They decorate our room nicely with roses and a nice looking slice of cake. In term of the food, I love the croissant! The breakfast is nice enough and for a young traveler like us. We seriously cant think of one bad thing about Metta, we love the pool, we love the staff, we love our room, we love the service, we love the food, we love everything! In fact we are planning to come again next year and stay at the same room :) If there's one main reason why we love Cambodia so much, that will be because of the lovely experience that we got from this hotel :)) Will definitely suggest this hotel to everyone especially young couple, family and solo traveler that expect a nice cozy and chill ambiance in Siem Reap. Congrats Metta!

Reviewed May 08, 2017

Dear Wan, Warmest greeting from Metta Residence & Spa, We are extremely delighted and thank you so much for sharing your great experiences with us at Metta Residence & Spa. We are so happy that you were satisfied with your stay, foods, staff and all services we performed. Your very sweet word and every phrase are bringing us more efforts to continue our performance. Once again, we wish to extend our deepest thanks for the review and we are Metta teams looking forward to hosting you again for your next year trip, Yours faithfully, William CHUM (Mr.) General Manager

Responded May 09, 2017
Metta Residence & Spa
8.8
Excellent
Tsz from Hong Kong
Group
Junior Suite Double
Stayed 5 nights in November 2017

A pleasant stay in Siem Reap”

The staff in Metta Residence & Spa are very nice and polite. Each staff gives me a warm smile whenever I walk by or ask him a question. And they can speak good English. The location is about 5-8 mins distance from city area (by Tuk Tuk), and they do provide free Tuk Tuk from 5-10pm. It's not a problem if you wanna hang out at night. One thing is the staff responses very fast when we were lost. Very appreciated. I would recommend Metta to anyone who would like to visit Siem Reap. They are friendly, passionate and grateful.

Reviewed December 07, 2017

Thank you so much for your valued feedback. We hope to serve you again next time!

Responded December 10, 2017
Metta Residence & Spa
10.0
Exceptional
Valery from France
Family with teens
Premier Deluxe Pool View
Stayed 3 nights in July 2018

Great moments!”

We enjoyed a great experience at Siem Reap at Metta Residence and Spa. The staff was always helpful, very responsive in any case. They organized the visit at Angkor Vat for us with a driver, and a French speaking guide in order that our kids could benefit from the history of the site. Furthermore, everything was done during our stay to make us feel at home, and we really appreciated all the attentions we received from part of the staff.

Reviewed July 24, 2018

Thank you so much for your value feedback!

Responded July 24, 2018
Metta Residence & Spa
10.0
Exceptional
Jean from Philippines
Couple
Premier Deluxe Pool View
Stayed 3 nights in April 2019

Lovely Stay”

My husband and I had a wonderful stay in this quaint hotel. The staff were all so accommodating and very helpful. Upon check in, they upgraded us to a Junior suite. That was really nice of them. :) Ten we also booked for a massage.. for two days. Unfortunately, they mistakenly booked our first massage for 1 hour only instead of 2 hours. To compensate that mistake, they gave us the next massage for free! Wow! that was another freebie! They also have "Free Cocktails" at the pool side from 6-7PM. Drink all you can!! Then on the 3rd day- they surprised my husband with a birthday cake! It was a pleasant surprise. And lastly, since our flight was leaving late at night, I asked if I can extend and how much the cost will be! Viola!!! Since the room is free..they extended it FOC!!! What a vacay we had!! Thank you Metta Residence Spa for a wonderful vacation!!

Reviewed April 13, 2019

thank you so much for your valued feedback!

Responded April 17, 2019
Metta Residence & Spa
9.6
Exceptional
Vijay from India
Group
Premier Deluxe Pool View
Stayed 4 nights in June 2018

Exemplary Service and very friendly and helpful staff”

Stayed for four nights in the end of June 2018, whilst visiting Siem Reap with my sister. Booked Metta based on the star ratings, facilities available and the photographs of the rooms provided on the hotel booking sites. This boutique hotel with 34 rooms, a pool, spa, and restaurant is one of the best ones I have stayed in, in a long time. The staff us very helpful and courteous, which makes your stay in this popular tourist destination, that much more enjoyable. My thanks to Kim, Diamond, Ka, Lipton and (I am not able to capture the names of all of the staff here) alĺ the other wonderful staff working here. They offered free pick-up and drop at the airport. You can also ask for transportation arrangements for the sightseeing trips to the tourist attractions, with or without the services of a paid tourist guide, from the lobby. The location is a bit away from the center of the city, but the hotel provides free 'tuk-tuk' drop and pick-up between 5pm and 10pm everyday. You can also hir

Reviewed June 27, 2018

Thank you so much for your feedback!

Responded June 27, 2018
Metta Residence & Spa
10.0
Exceptional
Tse from Singapore
Group
Junior Suite Double
Stayed 3 nights in September 2019

Excellent Stay at Metta Residence & Spa”

My 3 night stay at Metta Residence & Spa was outstanding. From the dedicated check in with welcome drinks and fruits to the lush surroundings and beautifully appointed rooms, I was thoroughly impressed. The staff were not only well trained but they were genuinely enthusiastic and we managed to engage in conversations. Free cocktails at the bar every evening before dinner was great and the restaurant serving the complimentary breakfast had impressive line up of food. Again, the service was great. Many thanks to the staff at this wonderful resort and I look forward to returning soon.

Reviewed September 26, 2019

Thank you so much for your valued feedback!

Responded September 30, 2019
Metta Residence & Spa
9.6
Exceptional
Renee from Australia
Couple
Premier Deluxe Pool View
Stayed 3 nights in September 2019

My new favourite hotel in Siem Reap”

We were a couple that stayed at the Metta for 3 nights and we absolutely loved it. This was my 4th time to Siem Reap and I have stayed in many hotels in Siem Reap and this is my new favourite hotel. On this trip we travelled around Cambodia staying in all different hotels and this was the best.The service was amazing. We stayed in a poolside room which we found to be very spacious and beautiful with a balcony that looks straight out to the pool and a nearby private cabana. Air con was great as we found it wasnt so great in other hotels. Food was also great and exceptional bar service by the pool. The free took took rides to the old market and free cocktails for 1hr at night by the pool bar made this hotel even better. Will definitely stay again on my next trip over there ☺️

Reviewed October 23, 2019

Thank you so much for your valued feedback!

Responded October 25, 2019
Metta Residence & Spa
8.8
Excellent
Alexander from United States
Solo traveler
Premier Deluxe Pool View
Stayed 2 nights in November 2017

Great boutique hotel off the beaten path!”

I had an amazing stay at Metta Residence & Spa. The staff were very courteous and attentive. Room was nice, food and amenities were great as well. My tuk tuk driver who brought me to Angkor Wat two days in a row was great as well and I especially loved the boxed breakfast they packed for me when I left at 5am to see the sunrise. My only critiques are that there was no WiFi in my room or throughout the hotel on the first night (possibly due to the rain). Second night it wasn't very fast (100kbps) but was at least connecting. My free 60 min massage ended up being only about 45 min long but was a good massage quality wise. Bring strong mosquito repellant if you are prone to bites as I used the organic one provided by the hotel but still managed to get bit 5-6 times!

Reviewed November 22, 2017

Thank you so much for your valued feedback. We hope to serve you again next time!

Responded November 28, 2017
Metta Residence & Spa
10.0
Exceptional
LIM from Australia
Couple
Premier Deluxe Pool View
Stayed 5 nights in October 2019

Best customer service ”

Easily one of the best hotels I’ve ever stayed, excellent experience starts from the beginning when they pick you up from the airport all the way to the best hotel room set up. Every staff members are friendly and attentive, always greet you with a smile whenever and wherever in the hotel. Breakfast is amazing and staff is so attentive that makes you feel like a royalty, always greet us with our names and the chef at the breakfast even remembers my preferences just after one day. Especial thanks to Veasna, she makes us feel at home and she is a very attentive host, organized our trips and activities, always happy to see us and asked us about our days, she is a super star. Metta Residence and Spa is easily a well deserved five star hotel and all the staff members also makes it feel like a very luxury home away from home.

Reviewed October 29, 2019

Thank you so much for your valued feedback!

Responded October 31, 2019
Metta Residence & Spa
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  • Excellent location
  • ANM Khmer Market
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