New Kid on the Block”

The Mezzo is another new hotel in the blooming city Cebu. I observed it to be an awesome place for a concise business trip to Cebu. A little grumbling about the web brought about the staff being summoned by the general manager to guarantee my stay was agreeable. The Mezzo Hotel radiates warmth of staff, not on account of they're paid to be nice, but rather on the grounds that guests are dealt with the way they ought to be, from seemingly insignificant details like offering things they suspect you will require and not on account of you requested them. I met Aneth Galoy, the General Manager who was about Straightforward service. When I say this, I mean inn does its work in addition to additional without charging additional. In the event that guests ask for additional towel or wi-fi, the staff will happily offer you instantly, without charging more, which seems sharp. The food is great and the food staff is very intentive to the needs of the guest. Great lodgings might be elusive nowadays. Ferocious rivalry, rising interest from partners and basically clever business intuition may have wiped out the old idea of a lodging with attributes depicted previously. In any case, doubtlessly, there are still hotels like the Mezzo that puts this regarded rule above benefits. When we pinpoint them, we should do as a reward to their efforts and hard work. Yet ideally, even with expanded interest for their inn rooms once the news is out, the Mezzo will keep on offering a similar old awesome service. We will back there again!

Our 2nd stay”

When in downtown Cebu, this hotel is our 1st choice. Firstly, its proximity to Ayala and SM malls. It is also walking distance to Landers making it very convenient. Secondly, transport is not an issue - hotel is nearby main road making it accessible. Thirdly, the hotel itself has bigger rooms and ample supply of toiletries. It's rather new so the rooms are still in good condition. Downside is long wait to check in/out and 1 of the lift is under maintenance. I find the doorman taking plate number of cab/grab is a plus. Overall, I prefer this hotel and will definitely be back again.

Good reasonably priced hotel ”

We arrived at the start of Sinulog Festival not knowing what a big deal it is in Cebu. The hotel rooms are very smart and comfortable. We were treated to a great fireworks display from our hotel windows. There were traditional dancers entertaining us at breakfast. We were told that taxi's would be impossible to get, but we were fortunate to get taxi's right outside the door to take us to the Ferry. There's a very nice craft brewery a few streets away which we walked to for a beer and dinner.

Fantastic Find”

The staff at Mezzo are fantastic, they all come to know my sons name and greeted him all the time, he's only 3 so he felt like a rock star. The Hotel is clean, comfortable and out of the the busy road noises, you'll need to tell most drivers it's near Castle Peak as many grab drivers haven't herd of the hotel yet as I believe it's still new-ish. The breakfast selection is solid but unfortunately the pancakes were alwa cold and soggy, we did have fresh to order omlettes and they were delicious, they have a good selection of filipino foods for the local taste and more westerns options like cereal, toast and as above the omelettes. WiFi here is fantastic! I was very impressed and the signal was excellent all over the hotel, they have a pool that's a nice perk and a shop selling your everyday items, but they only open at 11am and that's a bit of a pain when you get up early.

Perfect location”

This is always one of my favorite locations to stay at whenever I’m visiting Cebu Philippines. The staff is always friendly and very willing to help with any requests. We had the breakfast added on to our stay as always, however I found the selection of foods was not as plentiful as it had been in the past. It might’ve had something to do with the lack of tour groups. But I always found in the past we had a huge selection of food options. Plus, on this visit I actually had to pay for my cappuccino. Last time it was included in the breakfast. Other than that, this location is really a perfect spot! The value is definitely one of the reasons why I like staying here.

Exceeded expectations!”

Had an overnight stay here and was completely surprised. We stay at a lot of hotels in Cebu, and this was the best yet. Everything was great! Kudos to the restaurant staff especially. The dinner buffet was superb!

3 Star Hotel”

When the first we check in about 7:30PM, the reception said the room it’s not ready yet, and we are complained because this is our first hotel in the late night time they not prepared their room! After debating, they finally check us in immediately. A lot of people who still waiting their room ready, hope the hotel notice it and improve their service. The breakfast is good. Walk in price is P450/ person. We booked deluxe room and the room is spacious, they not provide the keetle in our room. There is good english school also in 10th floor, the name is SOP with high quality standards of teacher and clean spaces. We can learn english with our kids while travelling around Cebu city. They accepted 3 y.o-adult ages!

Excellent stay”

We will definitely back at Mezzo hotel. Staff are acomodating, lot of choices for their buffet breakfast, Facilities are good. Overall, We will give high rating for this hotel.

Great location and great hotel”

The location of the hotel was great- less than 100 PHP from the Ayala Mall and around the corner from some great day spas (we found the best at the Castle Peak Hotel). The room was large and had a bath which was a great perk.. the other thing we really liked was the fact that security took down the details of every driver/taxi that dropped off/picked up guests from the hotel to ensure their safety and in case you forgot something in the car. Most of the staff were awesome and very friendly, however on checking in we found the front counter staff to not be very interested in getting us to our room quickly. After arriving just after 2pm we were told to sit and wait while our room was checked to ensure it was ready. Approx 10 mins later my husband approached the front desk to ask about WiFi and while there were 4 ladies behind the desk, only 1 was working while the other 3 chatted.. after asking about the WiFi and being told to wait, another group entered the hotel to check in and they were quickly attended to and taken to their room whilst we waited.. we wouldn’t normally have an issue with this, however after waiting for almost half an hour and not being answered about the WiFi query, this was not a good start to our stay.. Other than the front desk staff, all of the other staff were lovely and very attentive, in particular we found Jeffy in the dining area, Ricky (concierge/bag handling and possibly cleaning) and the security staff out the front to be standout staff members who were always lovely, attentive and went above their duties to ensure we had an enjoyable stay! We would stay here again however would hope the front desk staff would be more efficient and approachable.

good value”

good price and pretty decent quality for a one-night stay in Cebu City. close to local food spots. check-in and check-out processes were slow (island time?), though went smoothly.

The hotel is clean and the staff accomodating and fast helping.”

We booked a DELUXE room through AGODA two months in advance and requested a large bed and lower floor because we needed to use the stairs.(NONE OF WHICH WAS DONE... WE DID NOT EVEN GET A RESPONSE FROM AGODA OR THE HOTEL) When we got there they had a room on the 6th floor. than they said all the Deluxe rooms were on the 5th floor we went up and the room had a double and a single bed in it and was beautiful. It was hard to go up those stairs so I immediately asked to change to a lower floor room 419 was assigned to us. The room was NOT a DELUXE room. We asked to get compensation back because we stayed in a smaller room but they refused saying we need to speak to a manager who was not there.....If I make requests and AGODA or the HOTEL don't taker any responsibility... why book through you??? I have booked many hotels throughout the years with AGODA and this is the first time I am disappointed.... Please let me know if you can do something regarding this issue.

Excellent”

Spacious, clean, well equipped rooms and the best staff u could hope for, will definitely return on our next Cebu trip

Nice hotel but no Guest Experience”

We are hotel reviewers as a couple and we enjoy to have good hotel experience every time I am visiting Cebu from UK. The Mezzo staff have a 'Cavalier' attitude. It was like we did not exist. We were checked in to a room with an old and damaged Air Con unit. The room was ok but the temperature was awful. I cannot use the telephone to ask help as there was no numeration to call anybody. A girl at reception assured that a technician would come. We waited 1.5 hours ! No-one will help us. They were 4 staff but one was constantly on the phone, two counting money and one other appeared to be in a dream world. We were moved room to find blood on the sheets. We went for morning breakfast. I was charged P800 even though AGODA states FREE BREAKFAST. I was informed the hotel cannot refund because booking is AGODA ?? We checked out as we felt we were being closely monitored by staff every time we walk past. Not good experience here.

Very nice”

Kind staff, nice pool, very nice room We loved our stay at Mezzo. Near sm and IT PARK and Ayala. But no 7/11 or convenience store nearby

Excellent”

If you have the tea kettle in the room, leave the adapter so I don't have to call the front desk to have one delivered to the room.. If you have a Safe in the room, provide the instructions to use it, so I don't have to call the front desk to have someone come to show you how to use it. If you have Room Service, provide a menu to order from, I'm not calling for room service and asking whats on the menu. 17 employees in the dinning room for breakfast. So many they are in the way..... more employees than guests This is a great Hotel but a few common sense actions would save the guest a lot of hazzle.

business hotel closer to the city”

nice business hotel - closer to the cebu port or the airport. A nice place for a 1-2 days stay

Fantastic”

Perfect place for business and pleasure. The facilities are globally competitive. Access to major business destinations are viable. But for food needs further enhancement. It's not bad but the menu choices do not give justice to the price being pegged. Again, they ain't bad but just needs improvement.

perfect!”

Very nice door keeper and security guard. People working in concierge desk were not very polite but it was ok. The breakfast was similar to Chinese food wich was ok and the coffee was two thumbs up!!! The room was very clean, cozy and comfortale. It was 10 - 15 mins to Ayala mall by walking. Highly recommanded hotel.

4 stars”

The place is so convenient. Room is spacious and neat. Customer service is good. Located in the heart of the city, so close to everything. However, they need to improve more about their room needs since it's a new hotel, not all things are available in the room yet you may request. But overall giving it 4 stars!

Nice Hotel”

The hotel itself is nice for its price. Breakfast was good and though their ala carte menu was limited but food was delicious. The con for this hotel is the c-in and c-o process. There were 3 front desk ladies when we checked in but only 1 can check the booking then you get them passed on to the second one for your room. Though the 3rd lady was not doing anything, she could not assist because she is only for check out. When we checked out, we needed to wait for more than 30 minutes because there was only 1 person checking and giving clearance for check out. The queue of checking out guests piled up because of this.