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17 Jun 2019
Monday
18 Jun 2019
Tuesday
2 adults
1 room
Newly built
Free Wi-Fi
MGM Cotai
Avenida da Nave Desportiva, Cotai, Macau, Macau
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Resort Twin - View
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MGM Cotai Reviews
8.6
Excellent
/10
(483 reviews)See what guests said
9.6
Exceptional"MGM Hotels chain is one of our favourite."
Anna
-
November 29, 2018
9.2
Exceptional cleanlinessRecommended by 92% of guests
Things you’ll love about MGM Cotai
Things you'll love
Free airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Sauna
Excellent
Location
8.4
See map
Excellent location
Popular
Nearby
| Value for money | 8.4 |
| Location rating | 8.4 |
| Nearest airport | Macau International Airport (MFM) - Macau |
| Distance to airport | 1.3 km |
Rooms available at MGM Cotai
Room photos and details
Resort Suite
...
- Room size: 87 m²/936 ft²
- City view
- 1 king bed
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Room photos and details
Resort King
...
- Room size: 43 m²/463 ft²
- City view
- 1 king bed
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Room photos and details
MGM Emerald Double
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- Room size: 43 m²/463 ft²
- City view
- 1 king bed
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Room photos and details
Resort Twin
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- Room size: 43 m²/463 ft²
- City view
- 2 double beds
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Room photos and details
Resort Double Room - Jabbawockeez - true to yourself Room Package – C Reserved
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- Room size: 43 m²/463 ft²
- Shower and bathtub
- 2 double beds
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Room photos and details
Resort Double Premier View with 2 Breakfast and 2 Round Trip Ferry Tickets
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- Room size: 43 m²/463 ft²
- Shower and bathtub
- 2 double beds
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Room photos and details
Skylofts Duplex
...
- Room size: 128 m²/1378 ft²
- City view
- 1 king bed
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Room photos and details
MGM Emerald King
...
- Room size: 43 m²/463 ft²
- City view
- 1 king bed
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Room photos and details
Resort Deluxe Twin
...
- Room size: 51 m²/549 ft²
- City view
- 2 double beds
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Room photos and details
Skylofts Double Room
...
- Room size: 43 m²/463 ft²
- Shower and bathtub
- 2 double beds
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Have a question for MGM Cotai?
What people love about MGM Cotai
- 8.0Very good
"Nice room view of the wynn palace!"
Karin
|
September 16, 2018
- 9.6Exceptional
"The hotel room is clean and nice, will stay again in the future if got chance."
Carol
|
August 16, 2018
- 9.6Exceptional
"Always doing their best to make our stay during special occasions unforgettable."
Anna
|
November 29, 2018
Recommendations based on your views:
8.0
Very good"Food at the Coast and dessert at Janice Wong is good!"
Karin
|
September 16, 2018
An overview
If what you're looking for is a conveniently located property in Macau, look no further than MGM Cotai. The property is just away from the city center, and it normally takes about 10 minutes to reach the airport. With its convenient location, the property offers easy access to the city's must-see destinations.
MGM Cotai offers impeccable service and all the essential amenities to invigorate the weary traveler. The property offers access to a vast array of services, including free Wi-Fi in all rooms, 24-hour room service, 24-hour security, convenience store, daily housekeeping.
The ambiance of MGM Cotai is reflected in every guestroom. bathroom phone, carpeting, complimentary instant coffee, complimentary tea, in-room tablet are just some of the facilities that can be found throughout the property. The property offers many unique recreational opportunities such as fitness center, sauna, spa, massage. MGM Cotai is your one-stop destination for quality accommodation in Macau.
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What they offer
9.2
Exceptional"Hotel is good."
jie
|
February 26, 2018
Read more reviews
Popular facilities
- Fitness center
- Restaurants
- Bar
- Front desk [24-hour]
Languages spoken
- English
- Chinese [Cantonese]
- Chinese [Mandarin]
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Recreation and relaxation
- Casino
- Massage
- Steamroom
- Fitness center
- Sauna
- Swimming pool [outdoor]
- Hot tub
- Spa
Food and drinks
- Bar
- Restaurants
- Coffee shop
- Room service [24-hour]
Services and conveniences
- Cash withdrawal
- Dry cleaning
- Salon
- Concierge
- Gift/souvenir shop
- Shops
- Convenience store
- Laundry service
- Smoke-free property
- Currency exchange
- Luggage storage
- Smoking area
- Daily housekeeping
- Safety deposit boxes
For the kids
- Family room
Access
- Check-in/out [express]
- Elevator
- Pets allowed
- Check-in/out [private]
- Facilities for disabled guests
- Security [24-hour]
- Check-in [24-hour]
- Front desk [24-hour]
- Wheelchair accessible
Getting around
- Airport transfer
- Car park [on-site]
- Taxi service
- Car park [charges apply]
- Shuttle service
- Valet parking
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Nearest essentials
Airports
Macau International Airport (MFM) - Macau
1.3 km
8 minutes
Zhuhai Jinwan Airport (ZUH) - China
25.3 km
Shopping
Studio City Macau
880 m
Convenience store
On-site
Cash withdrawal
ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby
Popular landmarks
- City of Dreams Casino - 300 m
- Venetian Macao Casino - 820 m
- Macau Tower Convention and Entertainment Centre - 4.86 km
- Macau Museum - 4.88 km
- A-Ma Temple - 5.78 km
- Historic Centre of Macau - 5.93 km
- Senado Square - 5.95 km
- St. Dominic's Church - 5.99 km
- Monte Forte (Fortaleza do Monte) - 6.18 km
- Ruins of St Paul's Church - 6.27 km
Nearby landmarks
- The House of Dancing Water - 290 m
- Cubic Club - 290 m
- Hard Rock Hotel - 290 m
- Taboo Show - 290 m
- City of Dreams Casino - 300 m
- Sands Cotai Central Casino - 310 m
- The Shoppes at Cotai Sands Central - 420 m
- Dragone Show - 440 m
- T Galleria By DFS, Macau, Shoppes at Four Seasons - 560 m
- Macau University of Science and Technology - 590 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 3-12 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 13 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- Grand Opening Room Offer - Terms & Conditions
1. The maximum number of registered persons in any room is 3 adults (extra supplement charges will be applied to the third guest) or 2 adults and 2 children under 12 years of age.
2. Resort credit can only be used during the hotel stay, prior to check out to settle charges made to the room. Any unused resort credit will not be refunded or exchanged for cash.
3. Resort Credit is valid at restaurants, spa and entertainment facilities in MGM Cotai.
4. For offer with ferry tickets, each room is entitled to a maximum of 2 Economy Class Turbojet Ferry Tickets or Cotai Class Cotai Water Jet Ferry Tickets by resort credit deduction per booking (regardless of number of room nights). Ferry tickets can only be redeemed at Shun Tak Support Center or MGM Cotai Front Office within 48 hours of check-in.
For further queries, please contact the property directly. - The swimming pool is available from 07:00 AM to 09:00 PM from June 11, 2018 onward.
- The minimum age of guests to check in is 18 years if unaccompanied by an adult.
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Checking in and out
Check-in from: 03:00 PM
Check-in until: 12:00 AM
Check-out until: 11:00 AM
Reception open until: 12:00 AM
Getting around
Airport transfer fee: 0 HKD
Travel time to airport (minutes): 10
Property factoids
Number of floors: 37
Number of restaurants: 9
Number of rooms : 1390
Room voltage: 220
Year property opened: 2018
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Announcements
The swimming pool is closed from December 3, 2018 to July 1, 2019.
Reviews of MGM Cotai from real guests
Provided by verified guests of 
Agoda Reviews (483)Booking.com Reviews (365)
8.6
/
10
Excellent
All languages
All guests (483)
All room types
Showing 143 verified guest comments
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Compare to other recommended properties
 MGM Cotai |  | Best value!  |  | |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Excellent 483 reviews 8.6 Location 8.4 | Excellent 19048 reviews 8.4 Location 8.5 | Exceptional 191 reviews 9.0 Location 8.9 | Excellent 22444 reviews 8.6 Location 8.6 |
| Neighborhood | Cotai | Cotai | Cotai | Cotai |
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Excellent location
- City of Dreams Casino
Great staff Great service”
This is the massive entertainment property with great hospitality. First of all the reception staff is very polite with helpul. That is your wonderful hotel experience starts. The hotel room is nice and clean so it will guarantee your comfortable private time. Unlike Las Vegas MGM, the drinks including some beers in the refrigerator are all free. The restaurants in the hotel provides very friendly and professional service. They explained some unfamiliar chinese foods to me. I made my trip with limited budget, but I still enjoyed my stay a lot and every staff members in this hotel treated me like a guest.
Dear Keiichiro, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office
Fantastic Stay !”
Fantastic Stay! Unforgettable Experience! kudos to Jessica Cai who is front dest duty manager,she is friendly and helpful. As I was celebrating my Husband birthday with my family at MGM Cotai, We were offered a free upgrade to a resort suite and the room was spacious. Everything matches up with a five-star hotel expectation. They gave me a very lovely birthday cake and lovely cholocate.The resort room is very big ,the bathroom is great,and the resort great location connecting to the shopping mall and restaurant ! So very convenient,Thank you all for your kindness. I will be definitelly back to your hotel. Finally,There is a staff member at the Tria spa who is impolite and hopes that the hotel will improve next time!
Dear Yeung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office
Excellent”
If you like art and a less crowded hotel, this is the one
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office
Amazing stay”
MGM Hotels chain is one of our favourite. Best service and attantion to all details, kindness and professionalism of Hotel staff has no limits. Always doing their best to make our stay during special occasions unforgettable. Definitely will come back again.
Dear Anna, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards, Front Office
first timer ”
we arrived at 3:30 pm and there was a long queue checking in. 1) why aren't more staff deployed for checking in or hotel management should improve the checkin process 2) the room was still not available. this was not acceptable. we came back at 10 p.m.. we were upgraded to suite, that's good. but I wonder if that's a compensation for the bad checkin experience or just because the hotel was full. swimming pool was out of service but we were not informed when we made the booking.
Dear Hay, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Front Office
Normal Experience ”
Wait our room until PM 04:30, and gave us smoking room!!!!! Front office just say non-smoking room were all full. If our request can not be accept at the first time , why don’t let us know earlier. CP值普通，員工服務普通，連最基本要求- 非吸煙房，直接回答已經客滿。
Dear guest, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office
Good service and nice room”
The staff that have attended to us provided a really great service. And I think this would really make me go back to them again. Room was nice and chic but it was low floor maybe its due to our last min booking. Overall its highly recommended to stay. Will wish to try other rooms with high floot and nicer views next time.
Dear Tan, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members. Your experience means a lot to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office
Brand New Chain Hotel, but not professional staffs”
Regular Service is ok, but they can't solve any problems as they could do. Customer had to wait and keep checking the Status. For my case, i got wrong information from AGODA about my room type, MGM Staffs can't help anything better. Even, my friend forgot her stuffs after she checked out, i have all documents to get those stuffs back for my friend, MGM Staff gave me a wrong email, can you imagine that? What's happen here for service?
Dear Mr. Piraphong, Thank you for staying with us during your recent visit to Macau. With regard to the service inaccuracy provided, please allow me to apologize on behalf of our team on the inconveniences you have experience during your recent stay. Your valuable comments would not go unnoticed as I have shared with relevant management team for further review and improvement. I wish the service issue you encountered will not dent your confidence of our hotel. We can reassure you that what happened does not represent the service standards we consistently strive to uphold in this hotel at all times. We do hope that we will have the opportunity to serve you again at some stage and look forward to welcoming you in the near future. Should there be anything else I may assist you with, please do not hesitate to contact myself directly. Warm Regards, Front Office
Beautiful new hotel”
The rooms, hotel, decoration, restaurants are all very nice. Not too crowded as compared to the hotels next door (Sands Cotai). However, the soft skills of the staff needs to be upgraded. Short story: I booked 2 rooms under my name (because I settled using my credit card) and asked the hotel if I could add my father's name to my room (double beds) because he will be checking in first. Hotel's reply was absolutely no because it was early bird so I cannot make any amendments. So same goes for the other room which was supposed to be for a family friend and her husband. One staff even replied something along the lines of paying extra I think. I wasn't exactly changing the dates, I would still arrive later that night, but I just wanted to make sure they are settled first. After many emails, they replied and said OK. So if you are booking multiple rooms, I would suggest you have all the names sorted waaaaayyyy in advance to avoid chaos.
Dear Katherine, Warm greetings from MGM! First of all, I would like to sincerely apologize for the unpleasant experience you encountered during your recent stay with us. I am grateful that the captioned matter was quickly brought to my attention, giving us the opportunity to resolve it promptly. It is always our highest priority to provide an exceptional experience for our guests and in this instance we deeply regret not being able to achieve that for you. What you encountered is absolutely unacceptable and we have already taken steps to prevent any similar occurrences in the future. We look forward to welcoming you back and thank you very much indeed for your kind understanding. Best regards Front Office Attendant Rooms – Front Office Guest Experience
Quiet , good service, clean and comfortable”
Would help the customer to book the restaurant outside the hotel. The explanation of the CS for food delivery and the spa services. Can upgrade to twin bed room without extra money. Can enjoy the spa facilities even though the services enjoyed for each person is less than the minimum requirements.
Dea rLIM , Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office
terrible service at breakfast”
We went to the Coast for breakfast at 10am and they stopped refilling all the items even though breakfast ends at 11am. When we asked for a refill on one item we were told that they are not able to refill anymore as it was already past last order. Last order at 10am even though breakfast ends at 11am?? The spread was also not good. they didn't even have toast. And the eggs took forever to get delivered .
Dear Gerald, Warm greetings from MGM COTAI and thanks for support in our newly opened hotel! Thank you for choosing us for your recent stay and dining experience; we regret to hear that you were not impressed with your time at Coast which the service did not meet your expectations and live up to our own high standards. Rest assured that we have taken care to address your comments and have shared with any concerned party especially Coast person in-charge. Truly appreciated for spending your time bringing this to our attention as this gives us an opportunity to improve our breakfast experience to our valued guests. We understand that our hotel’s reputation and success is built one experience at a time, and your continued patronage is very important to us. We sincerely hope that this isolated incident will not affect your impression of our restaurant and that you will provide us another opportunity to serve you. Best regards Casey Cheah Guest Experience Team
Exceptional”
its good to me, if i go to macau, i go to mgm hoel cotai again~~^^
Dear Hyuk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office
3rd time of stay but hotel room and staff were not at its standard”
In this brand new hotel, there was already a leakage from the bathroom to the toilet which let to an accident. To my surprise, the way the staff handled this accident was very unprofessional. I was injured and I did not even receive a little concern/care such as ‘are you ok?’ after three times I have spoken to the DM. To be fair, my first two stays were great but this time was just very disappointing. I hope my next stay in July will be fine.
Dear Suet, Warm greetings from MGM and thanks for your support in our newly opened hotel! Thank you for choosing us for your recent stay and for bringing up some of issues you experienced to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future. Thanks again for your comment and patronage. We very much hope to serve you again soon. Best regards Front Office
Review score”
The worst Five star hotel i have met. Staff are not polite and the facilitates are dirty.
Dear Hiu, Warm greetings from MGM! Thank you for choosing us for your recent stay and for bringing the issue to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will give us another opportunity to serve you. We are driven by the aim to Make Great Moments for each of our valuable guests. Best regards Front Office
New but restaurants are expensive”
New facilities but there are not much stores to shop and the restaurants are expensive
Dear MEI, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office
Excellent”
This is the best hotel in Macau
Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office
It was the best and most fabulous hotel I have been so far. The staff were all amazing. ”
MGM has everything. The staff were very knowledgeable and extremely helpful. The facilities are just amazing.
Dear Francis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office
Exceptional”
Pool was closed during the stay in April.
Dear Yiding, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Front Office
Good experience for the stay”
The staff are very helpful and nice. Especially Vita. They prepared the birthday gift to my husband.
Dear Ting, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best Regards Front Office
Love our short stay... ”
Everything was good... the room, the food, the location, the concert theater, the staffs. Thanks for the wonderful stay. =)
Dear Ken, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best Regards Front Office