Travelling to Macau SAR, China? Read all updated requirements before you book.
Exterior view, MGM COTAI in Macau
M Tower Resort King Room - View, MGM COTAI in Macau
a city street with tall buildings and a clock tower, MGM COTAI in Macau
Lobby, MGM COTAI in Macau
Lobby, MGM COTAI in Macau
Interior view, MGM COTAI in Macau
Interior view, MGM COTAI in Macau

Removed from saved list

8.9

Excellent

3,849 reviews

3,849 reviews

Housekeeping15
View4
Breakfast3
See map
See map

8.5

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
The Spectacle (MGM Cotai)
70 m
Skycab Cable Car (Wynn Palace)
180 m
Cotai Strip Resorts
210 m
The Countdown Hotel
280 m
Taboo Show
290 m
Popular landmarks
Casino at Venetian Macao
840 m
Macau Tower Convention & Entertainment Centre
4.9 km
Macao Museum
4.9 km
Grand Lisboa Casino
5.4 km
St. Dominic's Church
5.4 km
Closest landmarks
Planet J
320 m
The Shoppes at Cotai Sands Central
420 m
Dragone Show
440 m
Pátio frontal
480 m
DFS Garlleria
560 m

MGM COTAI

Avenida da Nave Desportiva, Cotai, Macau, Macau SAR, China, 999078 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Ruins of St. Paul's as well as Hac Sa (Black Sand) Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

180 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Hot tub

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

9 travelers have booked today.

Value for money8.6
Distance to city center10 km
Location rating8.5
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.5 km

Rooms available at MGM COTAI

M Tower Resort Double Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Emerald Tower Emerald Suite
...
  • Room size: 87 m²/936 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Skylofts King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
M Tower Resort Premier Panoramic View King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
M Tower Resort Deluxe Double Room
...
  • Room size: 51 m²/549 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Skylofts Double Room
...
  • Room size: 128 m²/1378 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Skylofts Duplex
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Skylofts Double Room
...
  • Room size: 43 m²/463 ft²
  • Sea view
  • 2 double beds
Enter dates to see prices
M Tower Resort King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Emerald Tower Emerald Double Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does MGM COTAI have bars on the premises?

Experience your holiday the best way yet with MGM COTAI's bar and poolside bar readily available right in front of your doorstep for whenever you need a drink or two.

Does MGM COTAI offer airport transfer?

MGM COTAI offers airport transfer service upon request! Additional fees may apply. To request, check the box on the booking form just before the payment page.

Does MGM COTAI offer spa services?

You can benefit from your stay at MGM COTAI even more by benefiting from the property's available spa services that are offered for all its valuable guests to make your evening or night even better.

Are there ATM on-site at MGM COTAI?

Yes! The benefits of staying at MGM COTAI include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.

What attractions are in close proximty of MGM COTAI that are in walking range?

While remaining at MGM COTAI, start off your holiday break by checking out the nearest points of interest that are within close proximity to the property which include Skycab Cable Car (Wynn Palace), Cotai Strip Resorts, and The Countdown Hotel.

At what time of the year is MGM COTAI most popular?

MGM COTAI's most popular month where verified visitors have stayed the most is in February.

What payment options are accepted at MGM COTAI?

Enjoy the convenience of easy payment at MGM COTAI which accepts up to 7, with payment card options including MasterCard, UnionPay, Cash, American Express, and Visa.

What do travelers love most about MGM COTAI?

Past guests that stayed at MGM COTAI have given this property a rating of 9.178 for its remarkable cleanliness as the primary highlight for their stay.

What is the typical rating that verified Business travelers' have given to MGM COTAI?

Past business travelers that have stayed at this property have given MGM COTAI an average rating of 8.6. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

Is breakfast offered at MGM COTAI?

Visitors can enjoy breakfast offered with an additional charge of 248 HKD for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the hotel.

See map

Explore the neighborhood

What people love about MGM COTAI

  • 9.6

    Exceptional
    Cleanliness

    "Clean and comfy,would like to stay here next time !"

    chong

    |

    April 11, 2023

  • 9.6

    Exceptional
    Cleanliness

    "The room was nice and clean."

    Jacqueline

    |

    March 9, 2023

  • 9.6

    Exceptional
    Location

    "Nice location, accessible to other hotels like the Londoner and the Venetian etc."

    WAI

    |

    April 13, 2023

Property ranking|Compared to 102 Macau properties
See all rankings
Cleanliness score
9.2/10
Overall score
8.8/10
Couples review score
8.8/10
Value for money score
8.6/10
Better than
88
%
of Macau properties
Better than
87
%
of Macau properties
Better than
87
%
of Macau properties
Better than
85
%
of Macau properties
Overall rating:

8.9

Excellent
3,849 reviews
Cleanliness
9.2
Facilities
8.7
Location
8.5
Read all reviews >
What travelers say they love:
Nice Chinese restaurant w good services.
Tzi from Singapore
Couple
More about MGM COTAI

More about MGM COTAI

MGM COTAI

Never miss a single attraction in Macau when staying at MGM COTAI. Getting around in Macau is easy when staying at this resort, strategically placed right in the heart of the city. Explore the genuine Macau that most travelers never see, with a stay at MGM COTAI -- located only 6.2 km from Ruins of St. Paul's.
At MGM COTAI, guests are bound to have a stress-free stay. Keep up with all your communications easily with the resort's free Wi-Fi. Getting from and back to the airport can be easily arranged with the resort's airport transfer services. Taxi and shuttle services provided by the resort make exploring Macau even more convenient.
Guests can enjoy free parking right at the resort. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's tours. Packing light is possible at MGM COTAI thanks to the resort's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by resort.
All rooms at MGM COTAI are designed for comfort. For your comfort, some rooms at the resort are equipped with linen service, blackout curtains and air conditioning. Some rooms at MGM COTAI even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar and casino.
Apart from amenities and services, MGM COTAI goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the resort. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool.
Sip your favorite cocktail outdoors at the resort's poolside bar. Check out the resort's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the resort's yoga room and hiking trails. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Macau like a true local. Place your bets and hope for wins at Casino at Venetian Macao just 840 m away. Good luck!


Reasons to stay here

Past guests think it’s fantastic, rating it better than 85% of the city’s accommodation.
Get more than you bargain for here, which scores value for money higher than 85% of the city's accommodation.
Past guests love the cleanliness here, ranking it higher than 87% of the city's accommodation.

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Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Swimming Pool

4 mentions

Food & Dining

2 mentions

Breakfast

2 mentions

View

2 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Casino
  • Fitness center
  • Foot bath
  • Hiking
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast service
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids facilities
  • Kids meal
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • In-room tablet
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Mirror
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • TV
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Coast
  • Cuisine: American
  • Menu: Buffet, A-la-carte
Aji
  • Cuisine: Japanese, Peruvian
Chun
  • Cuisine: Cantonese
Five Foot Road
  • Cuisine: Szechuan
Grill 58
  • Cuisine: Grill/BBQ
Hao Guo
  • Cuisine: Chinese
Anytime
  • Cuisine: International
Mian Dui Mian
  • Cuisine: Chinese
Bar Patua
  • No additional information available

Location

Avenida da Nave Desportiva, Cotai, Macau, Macau SAR, China, 999078
Excellent
Location

8.5

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    1.5 km 8 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    25.3 km
Public transportation
  • Cotai East Station
    180 m
  • East Asian Games Station
    520 m
Hospital or clinic
  • American Dental
    1.4 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Casino at Venetian Macao
    840 m
  • Macau Tower Convention & Entertainment Centre
    4.9 km
  • Macao Museum
    4.9 km
  • Grand Lisboa Casino
    5.4 km
  • St. Dominic's Church
    5.4 km
  • A-Ma Temple
    5.8 km
  • Senado Square
    6.0 km
  • Historic Centre of Macau
    6.0 km
  • Monte Forte (Fortaleza do Monte)
    6.1 km
  • Ruins of St. Paul's
    6.3 km
Nearby landmarks
  • The Spectacle (MGM Cotai)
    70 m
  • Cotai East Station
    180 m
  • Skycab Cable Car (Wynn Palace)
    180 m
  • Cotai Strip Resorts
    210 m
  • The Countdown Hotel
    280 m
  • Taboo Show
    290 m
  • City of Dreams Casino
    300 m
  • The House of Dancing Water
    310 m
  • Kids Cavern (Cotai Sands Central)
    310 m
  • Para Club
    310 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please be informed that the swimming pool will be closed for Annual Winter Maintenance from December 1st, 2022 until January 15th, 2023, and will resume operation on January 16th, 2023
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • Guests are responsible for all damages caused during their stay.
  • Smoking in non-smoking rooms will lead to additional cleaning charges.
  • Safety deposit boxes are provided for free of charge. The property is not liable for the safety of any valuables left in the room.
  • Check-in or check-out outside of the mentioned hours may be subject to an additional charge.
  • The minimum age of guests to check in is 18 years if unaccompanied by an adult.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until00:00
  • Check-out until11:00
Getting around
  • Distance from city center10 km
  • Travel time to airport (minutes)8
Extras
  • Breakfast charge (unless included in room price)248 HKD
The property
  • Number of bars/lounges1
  • Number of floors37
  • Number of restaurants8
  • Number of rooms 1267
  • Room voltage220
  • Year property opened2018

Reviews of MGM COTAI from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.2
Facilities8.7
Location8.5
Service8.9
Value for money8.6
High score for Macau
Rating
9+ Exceptional (221)
8-9 Excellent (52)
7-8 Very Good (63)
6-7 Good (25)
<6 Below Expectation (28)
Time of the year
Mar - May (150)
Jun - Aug (53)
Sep - Nov (51)
Dec - Feb (135)

Show reviews that mention 

Showing 389 verified guest comments
12345
10.0
Exceptional
LEE from Nigeria
Solo traveler
M Tower Resort King Room
Stayed 4 nights in February 2023

Good & Clean Hotel”

Good and clean hotel with excellent services. We were given smoking room but luckily the room is without the smoking smell except strong smoking smell along the passage way right up to thr lift entrance.

Reviewed February 08, 2023

See room deals

Dear LEE, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded February 09, 2023
MGM COTAI
10.0
Exceptional
Shawn from Hong Kong SAR, China
Couple
M Tower Resort Premier Panoramic View King Room
Stayed 1 night in February 2023

Great night ”

Celebrate birthday wif my girl friend, The little cake is delicious and have a little gift to my girl friend. i am quit surprised

Reviewed February 08, 2023

See room deals

Dear Shawn, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your great impressions following your recent celebratory stay with us. It really means a lot to us and the entire team. We appreciate your kind comments and hope to celebrate more special occasions with you soon. Best regards, Customer Care

Responded February 09, 2023
MGM COTAI
9.6
Exceptional
Yee from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 3 nights in January 2023

Good value for money and great staff! ”

Although the queue was long when we checked in, the staff who assisted us was very patient and helpful. The room was spacious and well maintained. They also have great room service. The gym was awesome with lots of equipment. However, it isn’t actually in the hotel so it’s kind of hard to locate. We had to ask for direction.

Reviewed February 04, 2023

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Dear Yee, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thank you again for your kind comments and business. We hope to serve you again soon. Best regards, Customer Care

Responded February 07, 2023
MGM COTAI
10.0
Exceptional
ROBERTO from Macau SAR, China
Group
Stayed 1 night in February 2021

Nice Hotel”

We would like to thank you for an amazing stay. The hotel staff was professional and eager to see our needs. They went as far as to extend our check out until 14:00. From the door man to front desk we were immediately cared for. The room was spacious and elegant. No expense was spared. The room opened up to a beautiful skyline view of the Macau Tower. We also appreciate the large TV's and timely deliver from the staff on all of our in house orders. With wide open swimming and spa area the emenities were very relaxing. I personally loved the stainless chair in the spa area. The view while swimming and relaxing was breathtakingly beautiful. I will recommend your hotel and look forward to my next visit. Thank you for catering to our needs and treating us so well

Reviewed February 20, 2021

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Dear ROBERTO, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded February 22, 2021
MGM COTAI
9.6
Exceptional
WING from Hong Kong SAR, China
Group
M Tower Resort Double Room
Stayed 1 night in January 2023

Spacious room with good location”

As mentioned, the room is pretty large and it is conveniently connected with other hotel groups which makes it attractive. The casino is well designed with free drinks with good variety and quality, which is out of my expectations, too.

Reviewed January 18, 2023

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Dear WING, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded January 19, 2023
MGM COTAI
10.0
Exceptional
Mj from Philippines
Couple
M Tower Resort King Room
Stayed 2 nights in January 2023

Exceptional”

Worth the money. Superb experience with MGM cotai. Will definitely go back.

Reviewed January 21, 2023

See room deals

Dear Mj, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded January 22, 2023
MGM COTAI
9.6
Exceptional
Chun from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in January 2023

5 star hotel”

Free upgrade, nice service, everything new and clean

Reviewed January 25, 2023

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Dear Chun, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded January 27, 2023
MGM COTAI
8.8
Excellent
CHING from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 2 nights in January 2023

Helpful staff”

We booked this accommodation almost 1 month before our trip. When we arrive the hotel and check in, the staff told us there is another booking which have the same full name with me but in different choice of room. The staff can’t find my booking which shown in my Agoda account. It’s super terrible coz it’s Chinese New Year holiday and everywhere are fully booked. However the hotel staff keeps helping us on contacting with Agoda. After around 1 hour we finally settled! It’s definitely Agoda’s fault but the hotel still making a very good service to us with apologies. Many thanks to that helpful staff ( but forget to ask his name)!

Reviewed January 24, 2023

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Dear CHING, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded January 27, 2023
MGM COTAI
10.0
Exceptional
Pui from Hong Kong SAR, China
Family with teens
M Tower Resort Premier Panoramic View Double Room
Stayed 1 night in January 2020

High quality hotel”

Very grand and clean hotel, staff are nice. But the price is very expensive too.

Reviewed March 05, 2020

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Dear Guest / Guest name, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded April 03, 2020
MGM COTAI
9.2
Exceptional
alberto from Macau SAR, China
Solo traveler
Stayed 1 night in March 2021

Very disappointed ”

The hotel has good amenities and the room is spacious and clean. However very disappointed because the window is very dirty and although the view is good, it is impossible to take good pictures. Additionally the hotel guests can only use the swimming pool and not the wet area of sauna and jacuzzi which I consider it a very discriminatory measure. This is the first time I stayed in a 5 star hotel with this arrangement. Will not stay in this hotel again. There are a lot of other good hotels in the same area.

Reviewed June 07, 2021

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10.0
Exceptional
Tsz from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 2 nights in January 2023

Exceptional”

Great 👍

Reviewed January 12, 2023

See room deals

Dear Tsz, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded January 13, 2023
MGM COTAI
9.2
Exceptional
kaho from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in January 2023

Long waiting time for check-in ”

Long waiting time for check-in , others aspect are excellent

Reviewed January 30, 2023

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Dear kaho, Warm greetings from MGM! Thank you for choosing us for your recent stay and for bringing the issue of long waiting for check in time to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you. Thank you again for taking the time to share your feedback. Takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We hope to serve you again soon. Best regards, Customer Care

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MGM COTAI
8.8
Excellent
Chun from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in January 2023

Great Stay ”

It’s clean and comfortable. The staff are very polite and helpful.

Reviewed January 21, 2023

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Dear Chun, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded January 22, 2023
MGM COTAI
8.0
Excellent
Vivian from Canada
Couple
M Tower Resort Double Room
Stayed 1 night in February 2023

Comfortable hotel but high tech ”

The room was nice and clean, staffs were very polite and helpful. But the basic thing were a bit too high tech, older people may not know how to turn the lights or AC on or off , the switches were not as simple as on and off. Otherwise, everything is good

Reviewed February 07, 2023

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Dear Vivian, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thank you again for your kind comments and business. We hope to serve you again soon. Best regards, Customer Care

Responded February 08, 2023
MGM COTAI
8.8
Excellent
KA from Macau SAR, China
Family with young children
M Tower Resort King Room
Stayed 1 night in October 2022

family friendly ”

we're traveling with my little boy, it's a family friendly hotel with kids tools ready. staffs are friendly and helpful.

Reviewed October 16, 2022

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Dear KA, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team. We appreciate your kind comments and hope to serve you again soon. Best regards, Customer Care

Responded October 18, 2022
MGM COTAI
8.8
Excellent
Chit from Hong Kong SAR, China
Solo traveler
M Tower Resort Double Room
Stayed 2 nights in January 2023

Nice hotel”

Reasonable price with great service

Reviewed January 23, 2023

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Dear Chit, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded January 24, 2023
MGM COTAI
8.4
Excellent
Ka from Macau SAR, China
Solo traveler
M Tower Resort King Room
Stayed 1 night in January 2023

Comfortable room but service is so so”

Overall is good however it took over 15 minutes to check in.

Reviewed January 14, 2023

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Dear Ka, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thank you again for your kind comments and business. We hope to serve you again soon. Best regards, Customer Care

Responded January 15, 2023
MGM COTAI
8.0
Excellent
Wai from Hong Kong SAR, China
Solo traveler
Resort King Room
Stayed 1 night in January 2023

Good hotel”

Clean room, nice staff

Reviewed January 17, 2023

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Dear Wai, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care

Responded January 19, 2023
MGM COTAI
8.0
Excellent
wa from Macau SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in July 2022

why no breakfast included”

why no breakfast included the page said have breakfast included

Reviewed July 04, 2022

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Dear wa, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you have provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We would greatly appreciate the opportunity to further clarify a few details of your experience. As such, please feel free to contact us directly at hotelexperience@mgm.mo. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you. We look forward to hearing from you soon. Best regards, Customer Care

Responded July 11, 2022
MGM COTAI
8.0
Excellent
Kuan from Macau SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in April 2021

Very good”

Very clean ; staffs are polite and helpful.

Reviewed April 22, 2021

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Dear Kuan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded April 26, 2021
MGM COTAI
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