MGM Cotai
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MGM Cotai

Avenida da Nave Desportiva, Cotai, Macau, Macau
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    Exterior view MGM Cotai

    MGM Cotai Reviews

    8.6
    Excellent
    /10
    (483 reviews)See what guests said
    9.6
    Exceptional

    "MGM Hotels chain is one of our favourite."

    Anna

    -

    November 29, 2018

    9.2
    Exceptional cleanliness
    Recommended by 92% of guests

    Things you’ll love about MGM Cotai

    Things you'll love

    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Excellent
    Location
    8.4
    See map
    Excellent location
    Popular
    Nearby
  • City of Dreams Casino300 m
  • Venetian Macao Casino820 m
  • Macau Tower Convention and Entertainment Centre4.86 km
  • Macau Museum4.88 km
  • A-Ma Temple5.78 km
  • Historic Centre of Macau5.93 km
  • Senado Square5.95 km
  • St. Dominic's Church5.99 km
  • Monte Forte (Fortaleza do Monte)6.18 km
  • Ruins of St Paul's Church6.27 km
  • 10 travelers are looking at this property right now

    Book now before it's too late!

    Value for money8.4
    Location rating8.4
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport1.3 km

    Rooms available at MGM Cotai

    Resort Suite
    Resort Suite
    ...
    • Room size: 87 m²/936 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Resort King
    Resort King
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    MGM Emerald Double
    MGM Emerald Double
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Resort Twin
    Resort Twin
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Resort Double Room - Jabbawockeez - true to yourself Room Package – C Reserved
    Resort Double Room - Jabbawockeez - true to yourself Room Package – C Reserved
    ...
    • Room size: 43 m²/463 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Resort Double Premier View with 2 Breakfast and 2 Round Trip Ferry Tickets
    Resort Double Premier View with 2 Breakfast and 2 Round Trip Ferry Tickets
    ...
    • Room size: 43 m²/463 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Skylofts Duplex
    Skylofts Duplex
    ...
    • Room size: 128 m²/1378 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    MGM Emerald King
    MGM Emerald King
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Resort Deluxe Twin
    Resort Deluxe Twin
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Skylofts Double Room
    Skylofts Double Room
    ...
    • Room size: 43 m²/463 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Have a question for MGM Cotai?

    What people love about MGM Cotai

    • 8.0
      Very good

      "Nice room view of the wynn palace!"

      Karin

      |

      September 16, 2018

    • 9.6
      Exceptional

      "The hotel room is clean and nice, will stay again in the future if got chance."

      Carol

      |

      August 16, 2018

    • 9.6
      Exceptional

      "Always doing their best to make our stay during special occasions unforgettable."

      Anna

      |

      November 29, 2018

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    More about MGM Cotai

    More about MGM Cotai

    8.0
    Very good

    "Food at the Coast and dessert at Janice Wong is good!"

    Karin

    |

    September 16, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "Hotel is good."

    jie

    |

    February 26, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    The swimming pool is closed from December 3, 2018 to July 1, 2019.

    Reviews of MGM Cotai from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (483)Booking.com Reviews (365)
    8.6
    /
    10
    Cleanliness9.2
    Facilities8.4
    Location8.4
    Service8.6
    Value for money8.4
    All languages
    All guests (483)
    All room types
    Showing 143 verified guest comments
    12345
    10.0
    Exceptional
    Keiichiro from Japan
    Solo traveler
    Resort King
    Stayed 4 nights in April 2019

    Great staff Great service”

    This is the massive entertainment property with great hospitality. First of all the reception staff is very polite with helpul. That is your wonderful hotel experience starts. The hotel room is nice and clean so it will guarantee your comfortable private time. Unlike Las Vegas MGM, the drinks including some beers in the refrigerator are all free. The restaurants in the hotel provides very friendly and professional service. They explained some unfamiliar chinese foods to me. I made my trip with limited budget, but I still enjoyed my stay a lot and every staff members in this hotel treated me like a guest.

    Reviewed May 06, 2019

    Dear Keiichiro, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

    Responded May 08, 2019
    MGM Cotai
    8.8
    Excellent
    Yeung from Hong Kong
    Family with teens
    Resort Twin
    Stayed 1 night in April 2019

    Fantastic Stay !”

    Fantastic Stay! Unforgettable Experience! kudos to Jessica Cai who is front dest duty manager,she is friendly and helpful. As I was celebrating my Husband birthday with my family at MGM Cotai, We were offered a free upgrade to a resort suite and the room was spacious. Everything matches up with a five-star hotel expectation. They gave me a very lovely birthday cake and lovely cholocate.The resort room is very big ,the bathroom is great,and the resort great location connecting to the shopping mall and restaurant ! So very convenient,Thank you all for your kindness. I will be definitelly back to your hotel. Finally,There is a staff member at the Tria spa who is impolite and hopes that the hotel will improve next time!

    Reviewed April 27, 2019

    Dear Yeung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

    Responded May 02, 2019
    MGM Cotai
    8.8
    Excellent
    Joetshung from Hong Kong
    Couple
    Resort King
    Stayed 2 nights in April 2019

    Excellent”

    If you like art and a less crowded hotel, this is the one

    Reviewed May 11, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

    Responded May 14, 2019
    MGM Cotai
    9.6
    Exceptional
    Anna from Hong Kong
    Couple
    Stayed 1 night in November 2018

    Amazing stay”

    MGM Hotels chain is one of our favourite. Best service and attantion to all details, kindness and professionalism of Hotel staff has no limits. Always doing their best to make our stay during special occasions unforgettable. Definitely will come back again.

    Reviewed November 29, 2018

    Dear Anna, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards, Front Office

    Responded December 04, 2018
    MGM Cotai
    8.0
    Excellent
    hay from Hong Kong
    Couple
    Resort King
    Stayed 1 night in April 2019

    first timer ”

    we arrived at 3:30 pm and there was a long queue checking in. 1) why aren't more staff deployed for checking in or hotel management should improve the checkin process 2) the room was still not available. this was not acceptable. we came back at 10 p.m.. we were upgraded to suite, that's good. but I wonder if that's a compensation for the bad checkin experience or just because the hotel was full. swimming pool was out of service but we were not informed when we made the booking.

    Reviewed April 23, 2019

    Dear Hay, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Front Office

    Responded May 02, 2019
    MGM Cotai
    7.6
    Very good
    Anonymous
    Couple
    Resort Twin
    Stayed 2 nights in April 2019

    Normal Experience ”

    Wait our room until PM 04:30, and gave us smoking room!!!!! Front office just say non-smoking room were all full. If our request can not be accept at the first time , why don’t let us know earlier. CP值普通,員工服務普通,連最基本要求- 非吸煙房,直接回答已經客滿。

    Reviewed April 13, 2019

    Dear guest, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

    Responded April 17, 2019
    MGM Cotai
    8.8
    Excellent
    Tan from Singapore
    Couple
    Resort King Premier View
    Stayed 1 night in March 2019

    Good service and nice room”

    The staff that have attended to us provided a really great service. And I think this would really make me go back to them again. Room was nice and chic but it was low floor maybe its due to our last min booking. Overall its highly recommended to stay. Will wish to try other rooms with high floot and nicer views next time.

    Reviewed April 05, 2019

    Dear Tan, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members. Your experience means a lot to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

    Responded April 17, 2019
    MGM Cotai
    8.4
    Excellent
    Piraphong from Thailand
    Business traveler
    MGM Emerald King
    Stayed 2 nights in August 2018

    Brand New Chain Hotel, but not professional staffs”

    Regular Service is ok, but they can't solve any problems as they could do. Customer had to wait and keep checking the Status. For my case, i got wrong information from AGODA about my room type, MGM Staffs can't help anything better. Even, my friend forgot her stuffs after she checked out, i have all documents to get those stuffs back for my friend, MGM Staff gave me a wrong email, can you imagine that? What's happen here for service?

    Reviewed August 31, 2018

    Dear Mr. Piraphong, Thank you for staying with us during your recent visit to Macau. With regard to the service inaccuracy provided, please allow me to apologize on behalf of our team on the inconveniences you have experience during your recent stay. Your valuable comments would not go unnoticed as I have shared with relevant management team for further review and improvement. I wish the service issue you encountered will not dent your confidence of our hotel. We can reassure you that what happened does not represent the service standards we consistently strive to uphold in this hotel at all times. We do hope that we will have the opportunity to serve you again at some stage and look forward to welcoming you in the near future. Should there be anything else I may assist you with, please do not hesitate to contact myself directly. Warm Regards, Front Office

    Show more
    MGM Cotai
    8.0
    Excellent
    Katherine from Canada
    Family with teens
    Resort Twin
    Stayed 1 night in July 2018

    Beautiful new hotel”

    The rooms, hotel, decoration, restaurants are all very nice. Not too crowded as compared to the hotels next door (Sands Cotai). However, the soft skills of the staff needs to be upgraded. Short story: I booked 2 rooms under my name (because I settled using my credit card) and asked the hotel if I could add my father's name to my room (double beds) because he will be checking in first. Hotel's reply was absolutely no because it was early bird so I cannot make any amendments. So same goes for the other room which was supposed to be for a family friend and her husband. One staff even replied something along the lines of paying extra I think. I wasn't exactly changing the dates, I would still arrive later that night, but I just wanted to make sure they are settled first. After many emails, they replied and said OK. So if you are booking multiple rooms, I would suggest you have all the names sorted waaaaayyyy in advance to avoid chaos.

    Reviewed July 16, 2018

    Dear Katherine, Warm greetings from MGM! First of all, I would like to sincerely apologize for the unpleasant experience you encountered during your recent stay with us. I am grateful that the captioned matter was quickly brought to my attention, giving us the opportunity to resolve it promptly. It is always our highest priority to provide an exceptional experience for our guests and in this instance we deeply regret not being able to achieve that for you. What you encountered is absolutely unacceptable and we have already taken steps to prevent any similar occurrences in the future. We look forward to welcoming you back and thank you very much indeed for your kind understanding. Best regards Front Office Attendant Rooms – Front Office Guest Experience

    Responded July 18, 2018
    MGM Cotai
    8.4
    Excellent
    LIM from China
    Family with teens
    Stayed 1 night in January 2019

    Quiet , good service, clean and comfortable”

    Would help the customer to book the restaurant outside the hotel. The explanation of the CS for food delivery and the spa services. Can upgrade to twin bed room without extra money. Can enjoy the spa facilities even though the services enjoyed for each person is less than the minimum requirements.

    Reviewed January 05, 2019

    Dea rLIM , Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

    Responded January 07, 2019
    MGM Cotai
    8.0
    Excellent
    Gerald from Singapore
    Couple
    Resort King
    Stayed 2 nights in April 2018

    terrible service at breakfast”

    We went to the Coast for breakfast at 10am and they stopped refilling all the items even though breakfast ends at 11am. When we asked for a refill on one item we were told that they are not able to refill anymore as it was already past last order. Last order at 10am even though breakfast ends at 11am?? The spread was also not good. they didn't even have toast. And the eggs took forever to get delivered .

    Reviewed April 03, 2018

    Dear Gerald, Warm greetings from MGM COTAI and thanks for support in our newly opened hotel! Thank you for choosing us for your recent stay and dining experience; we regret to hear that you were not impressed with your time at Coast which the service did not meet your expectations and live up to our own high standards. Rest assured that we have taken care to address your comments and have shared with any concerned party especially Coast person in-charge. Truly appreciated for spending your time bringing this to our attention as this gives us an opportunity to improve our breakfast experience to our valued guests. We understand that our hotel’s reputation and success is built one experience at a time, and your continued patronage is very important to us. We sincerely hope that this isolated incident will not affect your impression of our restaurant and that you will provide us another opportunity to serve you. Best regards Casey Cheah Guest Experience Team

    Show more
    MGM Cotai
    9.2
    Exceptional
    hyuk from South Korea
    Couple
    Resort King Premier View
    Stayed 2 nights in April 2019

    Exceptional”

    its good to me, if i go to macau, i go to mgm hoel cotai again~~^^

    Reviewed April 24, 2019

    Dear Hyuk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

    Responded May 02, 2019
    MGM Cotai
    6.8
    Good
    Suet from Hong Kong
    Group
    Resort Twin
    Stayed 1 night in June 2018

    3rd time of stay but hotel room and staff were not at its standard”

    In this brand new hotel, there was already a leakage from the bathroom to the toilet which let to an accident. To my surprise, the way the staff handled this accident was very unprofessional. I was injured and I did not even receive a little concern/care such as ‘are you ok?’ after three times I have spoken to the DM. To be fair, my first two stays were great but this time was just very disappointing. I hope my next stay in July will be fine.

    Reviewed June 19, 2018

    Dear Suet, Warm greetings from MGM and thanks for your support in our newly opened hotel! Thank you for choosing us for your recent stay and for bringing up some of issues you experienced to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future. Thanks again for your comment and patronage. We very much hope to serve you again soon. Best regards Front Office

    Responded June 24, 2018
    MGM Cotai
    3.2
    Hiu from Hong Kong
    Group
    Stayed 1 night in December 2018

    Review score”

    The worst Five star hotel i have met. Staff are not polite and the facilitates are dirty.

    Reviewed March 30, 2019

    Dear Hiu, Warm greetings from MGM! Thank you for choosing us for your recent stay and for bringing the issue to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will give us another opportunity to serve you. We are driven by the aim to Make Great Moments for each of our valuable guests. Best regards Front Office

    Responded April 17, 2019
    MGM Cotai
    7.6
    Very good
    MEI from Hong Kong
    Family with teens
    Resort Twin
    Stayed 1 night in September 2018

    New but restaurants are expensive”

    New facilities but there are not much stores to shop and the restaurants are expensive

    Reviewed March 03, 2019

    Dear MEI, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office

    Responded March 03, 2019
    MGM Cotai
    10.0
    Exceptional
    See from Hong Kong
    Family with young children
    Resort King
    Stayed 1 night in August 2018

    Excellent”

    This is the best hotel in Macau

    Reviewed February 08, 2019

    Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

    Responded February 13, 2019
    MGM Cotai
    10.0
    Exceptional
    Francis
    Solo traveler
    Resort King
    Stayed 1 night in April 2019

    It was the best and most fabulous hotel I have been so far. The staff were all amazing. ”

    MGM has everything. The staff were very knowledgeable and extremely helpful. The facilities are just amazing.

    Reviewed April 20, 2019

    Dear Francis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

    Responded May 02, 2019
    MGM Cotai
    9.2
    Exceptional
    Yiding from Hong Kong
    Couple
    Resort Twin
    Stayed 2 nights in April 2019

    Exceptional”

    Pool was closed during the stay in April.

    Reviewed April 14, 2019

    Dear Yiding, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Front Office

    Responded April 17, 2019
    MGM Cotai
    10.0
    Exceptional
    ting from Hong Kong
    Couple
    Resort King
    Stayed 2 nights in November 2018

    Good experience for the stay”

    The staff are very helpful and nice. Especially Vita. They prepared the birthday gift to my husband.

    Reviewed November 10, 2018

    Dear Ting, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best Regards Front Office

    Responded November 11, 2018
    MGM Cotai
    10.0
    Exceptional
    Ken from Malaysia
    Couple
    Resort King Premier View
    Stayed 2 nights in October 2018

    Love our short stay... ”

    Everything was good... the room, the food, the location, the concert theater, the staffs. Thanks for the wonderful stay. =)

    Reviewed October 23, 2018

    Dear Ken, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best Regards Front Office

    Responded October 26, 2018
    MGM Cotai
    12345
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