Travelling to Macau SAR, China? Read all updated requirements before you book.

8.6

Excellent
15.4% this month
/10
(872 reviews)See what guests said
Highly rated by guests – 90% would recommend
Housekeeping4
View3
Food & Dining1
See map

8.5

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
The Spectacle (MGM Cotai)

70 m

Skycab Cable Car (Wynn Palace)

180 m

Cotai Strip Resorts

210 m

Cubic Club

290 m

Hard Rock Hotel

290 m

Popular landmarks
Casino at Venetian Macao

840 m

Macau Tower Convention & Entertainment Centre

4.9 km

Macao Museum

4.9 km

Grand Lisboa Casino

5.4 km

St. Dominic's Church

5.4 km

Closest landmarks
Planet J

320 m

The Shoppes at Cotai Sands Central

420 m

Dragone Show

440 m

Pátio frontal

480 m

DFS Garlleria

560 m

MGM Cotai

"The hotel has good amenities and the room is spacious and clean."

alberto - June 7, 2021
M Tower Resort Double Room - Bed MGM Cotai
 MGM Cotai
Lobby MGM Cotai
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MGM Cotai

Avenida da Nave Desportiva, Cotai, Macau, Macau SAR, China - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Ruins of St. Paul's as well as Hac Sa (Black Sand) Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 180 meters to public transportation

  • Free airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money8.4
Location rating8.5
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.5 km

Rooms available at MGM Cotai

Skylofts King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Emerald Tower Emerald Suite
...
  • Room size: 87 m²/936 ft²
  • City view
  • 1 king bed
Enter dates to see prices
M Tower Resort Premier Panoramic View King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Skylofts Double Room
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Skylofts Duplex
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Skylofts Double Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Emerald Tower Emerald King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
M Tower Resort King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Resort Deluxe Double Room
...
  • Room size: 51 m²/549 ft²
  • City view
  • 2 double beds
Enter dates to see prices
M Tower Resort Double Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does MGM Cotai have a hot tub?

A hot tub is one of the facilities available at MGM Cotai.

What time is check-in and check-out at MGM Cotai?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to MGM Cotai?

MGM Cotai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at MGM Cotai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, MGM Cotai has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange taxi service.

Is breakfast offered at MGM Cotai?

Wake up to a great continental breakfast at MGM Cotai. There's an additional charge of 258 HKD for adults and 240 HKD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at MGM Cotai?

MGM Cotai features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at MGM Cotai?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at MGM Cotai. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at MGM Cotai?

On-site venues and convenient event services make MGM Cotai an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 950 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at MGM Cotai?

MGM Cotai does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to MGM Cotai?

The closest train, metro, or bus station to MGM Cotai is Cotai East Station, 170 m away.

What restaurants are nearby MGM Cotai?

Restaurants including Mian Dui Mian, Bar Patua and Five Foot Road are popular in MGM Cotai’s neighborhood which is known as Cotai.

What popular shopping places are close to MGM Cotai?

Shopping options in MGM Cotai’s Cotai neighborhood include Fortune Diamond (Galaxy Macau), Hard Rock Hotel and The Shoppes at Cotai Sands Central.

What are popular attractions near MGM Cotai?

MGM Cotai’s location in the Cotai neighborhood makes it close to famous attractions including Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

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Explore the neighborhood

What people love about MGM Cotai

  • 9.2

    Exceptional
    Spaciousness

    "The hotel has good amenities and the room is spacious and clean."

    alberto

    |

    June 7, 2021

  • 9.2

    Exceptional

    "There are a lot of other good hotels in the same area."

    alberto

    |

    June 7, 2021

  • 8

    Very good
    Cleanliness

    "Very clean ;"

    Kuan

    |

    April 22, 2021

Property ranking|Compared to 93 Macau properties
See all rankings
Cleanliness score
9.2/10
Overall score
8.7/10
Value for money score
8.4/10
Service score
8.7/10
Better than
88
%
of Macau properties
Better than
81
%
of Macau properties
Better than
77
%
of Macau properties
Better than
76
%
of Macau properties
Overall rating:

8.6

Excellent
872 reviews
Cleanliness
9.2
Facilities
8.5
Location
8.5
Read all reviews >
What travelers say they love:
I will recommend your hotel and look forward to my next visi...
ROBERTO from Macau SAR, China
Group
More about MGM Cotai

More about MGM Cotai

MGM Cotai

Never miss a single attraction in Macau when staying at MGM Cotai. Getting around in Macau is easy when staying at this hotel, strategically placed right in the heart of the city. Explore the genuine Macau that most travelers never see, with a stay at MGM Cotai -- located only 6.2 km from Ruins of St. Paul's.
At MGM Cotai, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and shuttle services provided by the hotel make exploring Macau even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at MGM Cotai thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at MGM Cotai are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. In-room entertainment amenities are available in some rooms and include television and in-room video streaming. In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Every day at MGM Cotai begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and casino.
Apart from amenities and services, MGM Cotai goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Macau like a true local. Place your bets and hope for wins at Casino at Venetian Macao just 840 m away. Good luck!


Reasons to stay here

Past guests love the cleanliness here, ranking it higher than 88% of the city's accommodation.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Swimming Pool

4 mentions

Food & Dining

2 mentions

Breakfast

2 mentions

View

2 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
  • Valet parking
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Coast

  • Cuisine: American
  • Menu: Buffet, A-la-carte

Aji

  • Cuisine: Japanese, Peruvian

Chun

  • Cuisine: Cantonese

Five Foot Road

  • Cuisine: Szechuan

Grill 58

  • Cuisine: Grill/BBQ

Hao Guo

  • Cuisine: Chinese

Anytime

  • Cuisine: International

Mian Dui Mian

  • Cuisine: Chinese

Bar Patua

  • No additional information available
Location
Avenida da Nave Desportiva, Cotai, Macau, Macau SAR, China
Excellent
Location

8.5

Airports

  • Macau International Airport (MFM) - Macau SAR, China
    1.5 km 8 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    25.3 km

Public transportation

  • Cotai East Station
    180 m
  • East Asian Games Station
    520 m

Hospital or clinic

  • American Dental
    1.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Casino at Venetian Macao
    840 m
  • Macau Tower Convention & Entertainment Centre
    4.9 km
  • Macao Museum
    4.9 km
  • Grand Lisboa Casino
    5.4 km
  • St. Dominic's Church
    5.4 km
  • A-Ma Temple
    5.8 km
  • Senado Square
    6.0 km
  • Historic Centre of Macau
    6.0 km
  • Monte Forte (Fortaleza do Monte)
    6.1 km
  • Ruins of St. Paul's
    6.3 km

Nearby landmarks

  • The Spectacle (MGM Cotai)
    70 m
  • Cotai East Station
    180 m
  • Skycab Cable Car (Wynn Palace)
    180 m
  • Cotai Strip Resorts
    210 m
  • Hard Rock Hotel
    290 m
  • Taboo Show
    290 m
  • Cubic Club
    290 m
  • City of Dreams Casino
    300 m
  • The House of Dancing Water
    310 m
  • Kids Cavern (Cotai Sands Central)
    310 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Airport transfer fee0 HKD
  • Travel time to airport (minutes)10

Extras

  • Breakfast charge (unless included in room price)258 HKD

The property

  • Number of floors37
  • Number of restaurants9
  • Number of rooms 1390
  • Room voltage220
  • Year property opened2018

Reviews of MGM Cotai from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.2
Facilities8.5
Location8.5
Service8.7
Value for money8.4
High score for Macau
Rating
9+ Exceptional (95)
8-9 Excellent (27)
7-8 Very Good (43)
6-7 Good (18)
<6 Below Expectation (15)
Time of the year
Mar - May (61)
Jun - Aug (50)
Sep - Nov (45)
Dec - Feb (42)
All guests (722)
All room types
All languages

Show reviews that mention 

Showing 198 verified guest comments
12345
9.2
Exceptional
Ching from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in November 2019

Great Birthday Surprise!!”

Booked MGM Cotai for my boyfriend's birthday last week, and have let the hotel know that we would like some arrangements for that. It was definitely the best birthday arrangement have experienced from a hotel. We entered the room with Happy Birthday balloons on the bed, a lego-made photo frame gift with our life photos inside (the hotel has asked me for photos in advance). And they also greeted us with a mini chocolate cake(yum!), a birthday card and fruits when we return from dinner. Hotel room itself is comfortable and spacious, breakfast buffet is awesome. The only problem is that the receptionist mentioned about the birthday surprise during check-in (out of our surprises), so ask your friend to stay away during check-in. Would definitely recommend whoever would like to celebrate birthday in Macau to stay with MGM Cotai!

Reviewed November 25, 2019

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Dear Ching, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded December 14, 2019
MGM Cotai
8.8
Excellent
Yeung from Hong Kong SAR, China
Family with teens
M Tower Resort Double Room
Stayed 1 night in April 2019

Fantastic Stay !”

Fantastic Stay! Unforgettable Experience! kudos to Jessica Cai who is front dest duty manager,she is friendly and helpful. As I was celebrating my Husband birthday with my family at MGM Cotai, We were offered a free upgrade to a resort suite and the room was spacious. Everything matches up with a five-star hotel expectation. They gave me a very lovely birthday cake and lovely cholocate.The resort room is very big ,the bathroom is great,and the resort great location connecting to the shopping mall and restaurant ! So very convenient,Thank you all for your kindness. I will be definitelly back to your hotel. Finally,There is a staff member at the Tria spa who is impolite and hopes that the hotel will improve next time!

Reviewed April 27, 2019

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Dear Yeung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded May 02, 2019
MGM Cotai
9.6
Exceptional
Carol from Singapore
Business traveler
M Tower Resort Premier Panoramic View Double Room
Stayed 3 nights in August 2018

Good Stay”

Overall very satisfied with my stay at MGM Cotai. The hotel room is clean and nice, will stay again in the future if got chance.

Reviewed August 16, 2018

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Dear Carol, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office

Responded August 18, 2018
MGM Cotai
10.0
Exceptional
Keiichiro from Japan
Solo traveler
M Tower Resort King Room
Stayed 4 nights in April 2019

Great staff Great service”

This is the massive entertainment property with great hospitality. First of all the reception staff is very polite with helpul. That is your wonderful hotel experience starts. The hotel room is nice and clean so it will guarantee your comfortable private time. Unlike Las Vegas MGM, the drinks including some beers in the refrigerator are all free. The restaurants in the hotel provides very friendly and professional service. They explained some unfamiliar chinese foods to me. I made my trip with limited budget, but I still enjoyed my stay a lot and every staff members in this hotel treated me like a guest.

Reviewed May 06, 2019

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Dear Keiichiro, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded May 08, 2019
MGM Cotai
9.2
Exceptional
hyuk from South Korea
Couple
M Tower Resort Premier Panoramic View King Room
Stayed 2 nights in April 2019

Exceptional”

its good to me, if i go to macau, i go to mgm hoel cotai again~~^^

Reviewed April 24, 2019

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Dear Hyuk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded May 02, 2019
MGM Cotai
10.0
Exceptional
ROBERTO from Macau SAR, China
Group
M Tower Resort Double Room
Stayed 1 night in February 2021

Nice Hotel”

We would like to thank you for an amazing stay. The hotel staff was professional and eager to see our needs. They went as far as to extend our check out until 14:00. From the door man to front desk we were immediately cared for. The room was spacious and elegant. No expense was spared. The room opened up to a beautiful skyline view of the Macau Tower. We also appreciate the large TV's and timely deliver from the staff on all of our in house orders. With wide open swimming and spa area the emenities were very relaxing. I personally loved the stainless chair in the spa area. The view while swimming and relaxing was breathtakingly beautiful. I will recommend your hotel and look forward to my next visit. Thank you for catering to our needs and treating us so well

Reviewed February 20, 2021

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Dear ROBERTO, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded February 22, 2021
MGM Cotai
8.0
Excellent
Katherine from Canada
Family with teens
M Tower Resort Double Room
Stayed 1 night in July 2018

Beautiful new hotel”

The rooms, hotel, decoration, restaurants are all very nice. Not too crowded as compared to the hotels next door (Sands Cotai). However, the soft skills of the staff needs to be upgraded. Short story: I booked 2 rooms under my name (because I settled using my credit card) and asked the hotel if I could add my father's name to my room (double beds) because he will be checking in first. Hotel's reply was absolutely no because it was early bird so I cannot make any amendments. So same goes for the other room which was supposed to be for a family friend and her husband. One staff even replied something along the lines of paying extra I think. I wasn't exactly changing the dates, I would still arrive later that night, but I just wanted to make sure they are settled first. After many emails, they replied and said OK. So if you are booking multiple rooms, I would suggest you have all the names sorted waaaaayyyy in advance to avoid chaos.

Reviewed July 16, 2018

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Dear Katherine, Warm greetings from MGM! First of all, I would like to sincerely apologize for the unpleasant experience you encountered during your recent stay with us. I am grateful that the captioned matter was quickly brought to my attention, giving us the opportunity to resolve it promptly. It is always our highest priority to provide an exceptional experience for our guests and in this instance we deeply regret not being able to achieve that for you. What you encountered is absolutely unacceptable and we have already taken steps to prevent any similar occurrences in the future. We look forward to welcoming you back and thank you very much indeed for your kind understanding. Best regards Front Office Attendant Rooms – Front Office Guest Experience

Responded July 18, 2018
MGM Cotai
8.4
Excellent
Piraphong from Thailand
Business traveler
Emerald Tower Emerald King Room
Stayed 2 nights in August 2018

Brand New Chain Hotel, but not professional staffs”

Regular Service is ok, but they can't solve any problems as they could do. Customer had to wait and keep checking the Status. For my case, i got wrong information from AGODA about my room type, MGM Staffs can't help anything better. Even, my friend forgot her stuffs after she checked out, i have all documents to get those stuffs back for my friend, MGM Staff gave me a wrong email, can you imagine that? What's happen here for service?

Reviewed August 31, 2018

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Dear Mr. Piraphong, Thank you for staying with us during your recent visit to Macau. With regard to the service inaccuracy provided, please allow me to apologize on behalf of our team on the inconveniences you have experience during your recent stay. Your valuable comments would not go unnoticed as I have shared with relevant management team for further review and improvement. I wish the service issue you encountered will not dent your confidence of our hotel. We can reassure you that what happened does not represent the service standards we consistently strive to uphold in this hotel at all times. We do hope that we will have the opportunity to serve you again at some stage and look forward to welcoming you in the near future. Should there be anything else I may assist you with, please do not hesitate to contact myself directly. Warm Regards, Front Office

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MGM Cotai
9.6
Exceptional
Anna from Hong Kong SAR, China
Couple
Stayed 1 night in November 2018

Amazing stay”

MGM Hotels chain is one of our favourite. Best service and attantion to all details, kindness and professionalism of Hotel staff has no limits. Always doing their best to make our stay during special occasions unforgettable. Definitely will come back again.

Reviewed November 29, 2018

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Dear Anna, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards, Front Office

Responded December 04, 2018
MGM Cotai
6.8
Good
Hoi from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in March 2020

Quality room but bad experience ”

When we are taking a rest in the room, and their cleaning service staff knock the door few times, then they open our door without our permission. This is a very scary for me and my girlfriend. So, I would not suggest any people choose MGM Cotai for any Macau Trip

Reviewed March 19, 2020

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Dear Mr. Hoi, Warm greetings from MGM! Thank you for choosing us for your recent stay and for bringing the issue to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. We would greatly appreciate the opportunity to further clarify a few details of your experience. As such, please feel free to contact us directly at cotaifoge@mgm.mo We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will give us another opportunity to serve you. We are driven by the aim to Make Great Moments for each of our valuable guests. Best regards Front Office

Responded May 12, 2021
MGM Cotai
7.6
Very good
Sungeun from South Korea
Couple
M Tower Resort King Room
Stayed 3 nights in February 2018

Need more developments”

We booked a month ahead of our stay, but it was almost canceled in the last minute due to the delay of MGM opening. It was really headache to find another hotel, especially the big holiday season. Finally we got the room, but I had been extremely stressed, but there was no compensation to this. We arrived in the hotel around 3pm, but our room was not even ready, so we wasted another hour. Again, no compensation. The room was nice and clean in general. Housekeeping was good, staffs were nice. However, the hotel needs more entertainments especially comparing with its neighbors. Casino was fine, but not very well organized, for example, we had to wait for hours to get a table in the noodle place in the casino even though we could see hundreds of empty tables. Except those few inconveniences, the hotel was quite good in general.

Reviewed March 01, 2018

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Dear Sungeun, Warm greetings from MGM and thanks for your support in our newly opened hotel! Thank you for choosing us for your recent stay and for bringing up some of issues you experienced to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. At the same time, we are glad that you enjoying the room and your kind words complementing our Housekeeping. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future. Thanks again for your comment and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Team

Responded March 03, 2018
MGM Cotai
10.0
Exceptional
Francis
Solo traveler
M Tower Resort King Room
Stayed 1 night in April 2019

It was the best and most fabulous hotel I have been so far. The staff were all amazing. ”

MGM has everything. The staff were very knowledgeable and extremely helpful. The facilities are just amazing.

Reviewed April 20, 2019

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Dear Francis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded May 02, 2019
MGM Cotai
9.6
Exceptional
LEE from Hong Kong SAR, China
Business traveler
Stayed 2 nights in April 2018

Very nice and beaufity Hotel”

Very nice hotel, room have a lot of space with nice view. The color and decoration in room was beautify, I feel relax on it. In room, they provided a lot of soft drink and beer in free. Lovely

Reviewed April 23, 2018

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Dear LEE, Warm greetings from MGM Cotai and thank you for your support in our newly opened hotel! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Team

Responded April 24, 2018
MGM Cotai
8.0
Excellent
hay from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in April 2019

first timer ”

we arrived at 3:30 pm and there was a long queue checking in. 1) why aren't more staff deployed for checking in or hotel management should improve the checkin process 2) the room was still not available. this was not acceptable. we came back at 10 p.m.. we were upgraded to suite, that's good. but I wonder if that's a compensation for the bad checkin experience or just because the hotel was full. swimming pool was out of service but we were not informed when we made the booking.

Reviewed April 23, 2019

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Dear Hay, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Front Office

Responded May 02, 2019
MGM Cotai
10.0
Exceptional
Pui from Hong Kong SAR, China
Family with teens
M Tower Resort Premier Panoramic View Double Room
Stayed 1 night in January 2020

High quality hotel”

Very grand and clean hotel, staff are nice. But the price is very expensive too.

Reviewed March 05, 2020

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Dear Guest / Guest name, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded April 03, 2020
MGM Cotai
9.2
Exceptional
Wai from United Kingdom
Solo traveler
Stayed 1 night in September 2019

There was a little hold up during checkin, but the staff were very professional. ”

very nice, arty hotel. A little problem at check in, but resolved well and a surprise gift from staff was a nice and welcoming.

Reviewed September 10, 2019

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Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded October 04, 2019
MGM Cotai
10.0
Exceptional
See from Hong Kong SAR, China
Family with young children
M Tower Resort King Room
Stayed 1 night in August 2018

Excellent”

This is the best hotel in Macau

Reviewed February 08, 2019

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Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded February 13, 2019
MGM Cotai
9.2
Exceptional
jie from China
Solo traveler
Stayed 1 night in February 2018

Exceptional”

Hotel is good. But Janice wong has terrible service, do body take care of you when you seated...hair salon is very good

Reviewed February 26, 2018

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Dear jie, Greetings from MGM! Thank you for your support our newly open hotel! Thank you for choosing us for your recent dining experience; we regret to hear that you were not impressed with your time at Janice Wong. Please know that we greatly appreciate your valuable feedback concerning the service attentiveness as they continue to keep us motivated to improve and aim to Make Great Moments for each of you. As such, rest assured that we have taken note of your comments and shared with the concerned team. Thank you again for taking the time to share your feedback. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you. We looking forward to welcoming you back. Thank you. Casey Cheah Guest Experience Team

Responded February 26, 2018
MGM Cotai
8.4
Excellent
LIM from China
Family with teens
Stayed 1 night in January 2019

Quiet , good service, clean and comfortable”

Would help the customer to book the restaurant outside the hotel. The explanation of the CS for food delivery and the spa services. Can upgrade to twin bed room without extra money. Can enjoy the spa facilities even though the services enjoyed for each person is less than the minimum requirements.

Reviewed January 05, 2019

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Dea rLIM , Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded January 07, 2019
MGM Cotai
10.0
Exceptional
Pui from Hong Kong SAR, China
Solo traveler
Skylofts Double Room
Stayed 1 night in December 2019

Excellent stay”

Thanks for the sweet arrangement for my birthday stay. I have booked for the show in City of Dreams which is just opposite of the hotel. it is very convenient. I would recommend the art tour organized by the hotel. There are a lot of art pieces there.

Reviewed December 10, 2019

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Dear Pul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded December 14, 2019
MGM Cotai
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