Recent customer comments

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Excellent



based on 441 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 9.2
  • Room comfort and quality 8.7
  • Service 8.8
  • Value for money 8.1
  • Food and dining 8.1
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Shi from China
Solo traveler
Classic Twin Bed
Stayed 2 nights in April 2016
Excellent location
Just opposite to Dubai mall, which is so easy to go there shopping in the evening while u could do activities in the day.
Reviewed May 04, 2016
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Tsuyoshi from Japan
Family with young children
Two-Bedroom Apartment
Stayed one night in April 2016
Good stay, but be aware theOr additional charges
It was a good stay over all: large flat in good location. However, we were stressed by the cost gap between price proposed by Agoda and requested by hotel. Our price (for 2 bed rooms) agreed in Agoda was around 180USD (Inrealized that there was a note in small letters about additional tax, no rates specified). However, it ended up around 240 USD, as 20% tax/service charges and additional touris tax (40 Dirham/11.1USD) per bed room were charged. Staff was not kind enough to explain to me and manager gave detail explanation in the end. In addition, staff told us we should wait for maximum 2 hours to check in a room when we arrived the hotel, but it ended up around 3 hours. Expect them to be further trained.
Reviewed May 02, 2016
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Aixa from Venezuela
Couple
Classic King Bed
Stayed 3 nights in April 2016
It's OK
It is a nice hotel. First, they gave us a tiny room facing the highway. We immediately let them know that it was too noisy for us. One of the employees put us in a bigger (actually normal-sized) room facing the pool. He was very kind, that really made a difference for us. The breakfast buffet is like any other, nothing special--except for the attention, people were amazingly kind at the restaurant, but the food was average. The pool is small, there is a bigger one towards the back but it belongs to the Rotana apartments.
Reviewed April 08, 2016
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Roberto from United States
Couple
Classic King Bed
Stayed 3 nights in March 2016
Dubai Vacation
Very courteous staff
Reviewed March 24, 2016
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Nisreen from Saudi Arabia
Family with older children
Classic Twin Bed
Stayed one night in March 2016
Good
Near to Dubai mole
The hotel room is more comfortable then the suit .
Reviewed March 18, 2016
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Jiral from United States
Family with older children
Classic King Bed
Stayed 3 nights in March 2016
Fantastic hotel and staff
Staff was very friendly
Reviewed March 13, 2016
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Abdullah from Saudi Arabia
Group
2 Bedroom Apartment
Stayed 3 nights in March 2016
Not quite
Highway noisy
Reviewed March 07, 2016
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Madhulina from India
Couple
Classic King Bed
Stayed 4 nights in November 2015
Excellent hospitality.
Location, Staff friendliness, Food!
We stayed here for 4 nights and have now decided that we will only use Rotana whenever we visit Dubai. Excellent location and very very friendly staff. Foods delicious too!!
Reviewed February 03, 2016
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IRVIN from New Zealand
Family with older children
2 Bedroom Apartment
Stayed 2 nights in January 2016
Awesome Stay Great Location
Staff. Location rooms
It was a great stay only thing was at night the close proximity to the main road means you are kept awake when the super cars go flying past
Reviewed January 17, 2016
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Anek from Thailand
Family with young children
Classic Twin Bed
Stayed 3 nights in December 2015
A great location in downtown..recommended!
Clean, decent staff and service, love their sauna, steam and jacuzzi!
Overall decent.
Reviewed January 01, 2016
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