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Excellent 8.4
Based on 156 reviews

Verified traveler reviews

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Excellent



based on 156 reviews
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for money 8.1
  • Food/Dining 7.8
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Binu from India
Solo traveler
Classic Studio - King Bed
Stayed one night in April 2016
Good
Good hotel
Reviewed May 01, 2016
Hesham from Bahrain
Couple
Classic Studio Twin
Stayed 2 nights in March 2016
Best hotel and location
One of my favorite hotel in this area with fantastic service within 15 years ago . It's changed from rotana groups for another but still running with same facility
Reviewed April 06, 2016
Ghassan from Sweden
Business traveler
Classic Studio King
Stayed 4 nights in March 2016
Not bad
No GYM No swimming pool
Reviewed March 28, 2016
Ghassan from Sweden
Business traveler
Classic Studio King
Stayed 4 nights in March 2016
Not bad
No GYM NO swimming pool
Reviewed March 28, 2016
TURKI from Saudi Arabia
Business traveler
Classic Studio Twin
Stayed 2 nights in March 2015
f
j
j
Reviewed February 23, 2016
Seamus from Zimbabwe
Family with teens
Two-Bedroom Suite King Bed
Stayed 3 nights in January 2016
Room For Serious Improvement
Staff tries very hard to do their best, breakfast was ok and amenities functional
While promises of revamping system were showered to correct whatever caused this problem,the fact is the booked non-smoking King/twin bed was not available. It is not the first time this happened. First night could not breath because of cigarette stench, bed was improvised to a king bed (twin was what was available) with no head board lights. Promised someone would move the next day so we can take up non smoking room but somehow the guest didn't checkout or alternatively, we realized that the room had the same stench as the one you have so no use moving you. Incidentally, this is a cigarette stench suite on a non-smoking floor! I was finally moved to a non-smoking 2 King bed suite (boy and girl had to improvise since there was no twin room). It does appear that, since this is the second time it has happened in relation to smoking, no one checks guest requirements or pays attention to detail written on guest needs. I understand room carpets are being replaced and I hope that the couch/chairs get replaced soon, its worn out and dirt-stained. I have been coming to this hotel when I need to do something in Deira since 2011. It's still a decent hotel that is generally clean, especially bathtubs/bathrooms. If they put their act together and put diligence to customer bookings, control smoking and non-smoking zones with the same care and trash out worn out furniture, I have no doubt that they can restore confidence in this property to guests. Lastly, perhaps more important the staff is wonderful, always ready to help and do acknowledge mistakes when they are made. Not sure about the missus but willing to give them another chance.
Reviewed January 12, 2016
Eva from Denmark
Group
Classic Studio Twin
Stayed 2 nights in October 2015
Nice rooftop
Rooftop, pool, staff
Great rooftop with pool and gym. Staff was so nice!
Reviewed October 15, 2015
suman from India
Couple
Stayed one night in September 2015
Room need Moore fast
Good service, good people.
Reviewed September 05, 2015
Jonathan from Philippines
Group
Stayed one night in June 2015
Perfect for two persons
- nice kitchen - big rooms - nice facilities
It was relaxing
Reviewed June 14, 2015
firas from Iraq
Solo traveler
Classic Studio King
Stayed 4 nights in April 2015
good
Morning breakfast and unique location and Food Service
good
Reviewed May 10, 2015
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