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Milestone Kensington Hotel

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Excellent9.0
Based on 26 reviews
90% would recommend to a friend
Milestone Kensington Hotel
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Swimming pool
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Fitness center
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Golf course [on-site]
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Balcony/terrace
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9.2 Exceptional location
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9.2Location
  • 400 meters to public transportation

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Two-Bedroom Apartment
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  • 69 m²
  • 2 double beds or 1 double b...
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Double Queen Room
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  • Courtyard view
  • 16 m²
  • 1 queen bed
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Executive Suite room
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  • City view
  • 41 m²
  • 1 king bed
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Deluxe Studio Room
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  • City view
  • 27 m²
  • 1 queen bed
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Junior Suite Room
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  • City view
  • 36 m²
  • 1 queen bed and 1 king bed
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Deluxe King Room
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  • City view
  • 18 m²
  • 1 king bed
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Nearest essentials

Airports
  • 17 kilometers to
  • London City Airport (LCY)
  • 19 kilometers to
  • London Heathrow Airport (LHR)
Public transportation
  • 400 meters to
  • High Street Kensington Tube Station
  • 800 meters to
  • Gloucester Road Tube Station
Hospital or clinic
  • 800 meters to
  • Bupa Cromwell Hospital
Pharmacy
  • 500 meters to
  • Boots
Convenience store
  • 1.7 kilometers to
  • Sainsbury's Local
Cash withdrawal
  • 150 meters to
  • ATM

More about

An overview

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Verified guest reviews

Agoda Reviews (26)
Booking.com Reviews (204)

5.6

Filter by guest type:
  • Cleanliness 9.6
  • Facilities 9.2
  • Location 9.2
  • Room comfort and quality 9.1
  • Service 9.2
  • Value for money 8.3
Exceptional
  • Cleanliness 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 9.0
  • Value for money 9.0
  • Cleanliness 9.3
  • Facilities 9.0
  • Location 9.4
  • Room comfort and quality 8.5
  • Service 9.3
  • Value for money 8.4
Exceptional
  • Cleanliness 10.0
  • Facilities 10.0
  • Location 10.0
  • Room comfort and quality 8.0
  • Service 9.0
  • Value for money 9.0
Review score
  • Cleanliness 10.0
  • Location 2.0
  • Room comfort and quality 6.0
  • Service 4.0
  • Value for money 2.0
Exceptional
  • Cleanliness 10.0
  • Facilities 10.0
  • Location 9.4
  • Room comfort and quality 10.0
  • Service 9.7
  • Value for money 8.6
Provided by verified guests of Agoda
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  • Double Queen Room
  • Deluxe King Room
  • Deluxe Studio Room

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10.0
Eileen from United States
Couple
Double Queen Room
Stayed 1 night in May 2017
Exceptional”
The Milestone staff were incredibly kind and caring. I lost my phone in a taxi and they all were very helpful. The staff helped me recover my phone. I would recommend staying there.
Reviewed May 24, 2017
Did you find this review helpful? |
9.6
Sarah from United States
Couple
Deluxe King Room
Stayed 6 nights in October 2016
Lovely hotel”
Outstanding service and location; staff are committed to guests having a wonderful visit. Hotel is very close to museums, park, nice shopping, and tube stop.
Reviewed October 10, 2016
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10.0
Cindy from United States
Couple
Double Queen Room
Stayed 3 nights in October 2016
Excellent and elegant 5 star hotel”
We loved this hotel, and the staff (especially Cris, Steven, and Timothy) were excellent. Highly recommend this experience!
Reviewed October 09, 2016
Did you find this review helpful? |
10.0
Casey from United States
Couple
Deluxe King Room
Stayed 4 nights in September 2016
.”
My Wife and I had a terrific stay. We loved the room, the staff, and the restaurant was elegant, stylish, and comfortable all at the same time. Our Sunday Dinner was fantastic.
Reviewed October 09, 2016
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10.0
Sean from United States
Couple
Deluxe King Room
Stayed 3 nights in August 2016
Amazing Service”
Truly the best staff at any hotel in which I have stayed. Clea, in particular, was delightful. I can't recommend highly enough.
Reviewed September 02, 2016
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10.0
Andrey from United States
Couple
Deluxe King Room
Stayed 7 nights in August 2016
Excellent experience ”
We loved our stay at the Milestone. The hotel is beautiful and charming and the service is impeccable! The concierge service, particularly Jose, went above and beyond and made our vacation so convenient. He is truly excellent at what he does. The restaurant was delicious and even the sauna was enjoyed. Thank you for an excellent stay we will definitely be back!
Reviewed September 01, 2016
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9.6
Barbara from Canada
Family with teens
Deluxe King Room
Stayed 3 nights in June 2016
Leisure ”
Love the Milestone! This is our second stay. Amazing location and staff. Rooms are lovely.
Reviewed July 05, 2016
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9.0
Hunter from United States
Solo traveler
Double Queen Room
Stayed 2 nights in June 2015
A person to person hotel! Not just room number.”
The classical architecture and layout of the hotel produces the comfort of feeling right at home. No matter what the situation the staff was eagerly accommodating. Great location for all activies!
My time at the Milestone was nothing less than enjoyable. Although there was a slight issue with my room the first two days, the staff were eager to accommodate. They not only handled situations with grace and kindness but we're confindent in all tasks. The hotel gave me such a warm feeling that I extended my stay an extra 4 nights. I would encourage travelers looking for comfort and convience with a twist of class and a splash of excellence to stay at the Milestone.
Reviewed July 05, 2015
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7.0
Maureen from Canada
Couple
Stayed 5 nights in October 2013
Some disappointments given high rating”
location, quiet room and the decor
My husband and I chose the Milestone Kensington based on its high rating. We found the service disappointing in three cases. First, our room was not available upon our arrival despite the fact it was past check in. We had travelled over 14 hrs and hadn’t slept in 24 hrs. We were exhausted and had to wait in the hotel bar for over 40 minutes. We waited a further 15 minutes for our luggage once in our room. The staff explained that they were at full capacity. I feel that a high star hotel should be able to provide proper service regardless. Another time we were given poor advice regarding the time needed to get to a particular theatre. The concierge did not include an allowance for heavy traffic and we ended up jumping out of the cab and running the last 3 blocks. The doorman also gave the wrong theatre name to the taxi driver. Fortunately we quickly figured out the error. Finally, I needed to contact a car rental company to alter a booking and called reception to ask about the policy with 1-800 numbers. I was told there would be no charge. I asked exactly how I should dial since you have to add various 0’s and 1’s when dialing in Britain. I followed the instructions precisely and upon check out was billed 60 pounds for long distance charges. They reversed the charges BUT not without making me feel that they were doing me a special favour. They did not acknowledge that their staff member had misinformed me and made me feel as though the fault was mine. Despite these disappointments, our room was quiet, beautifully decorated and spacious. The staff was very friendly and helpful in printing train tickets and making restaurant reservations. The hotel location was good with Kensington Park and Hyde Park across the street. Also, Kensington has lots of shops and restaurants. The subway was only 3 blocks away. I wouldn't rule out staying at the Milestone again, but I think I will take a look at the other top rated hotels and do some serious comparisons.
Reviewed October 31, 2013
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9.7
Russell from United States
Business traveler
Deluxe King Room
Stayed 1 night in June 2013
Friendly, attentive luxury w/o the stuffiness”
Beautiful building, great location, attentive and friendly staff
Reviewed July 01, 2013
Did you find this review helpful? |

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