Good deal, great location ”

This is an older hotel that has everything you need, but nothing extraordinary. If you are looking for upscale amenities or a luxury experience, this is not the place. That said, it has all of the basics, very friendly staff and a perfect location.

Old hotel but location convenient”

The hotel room is small and facilities old. But location is good and can reach shopping area in 5 mins walk. Room door is too heavy. But room is clean. Staff is friendly.

Great location ”

Great location , good hotel , best service

Front counter staff was rude. ”

The front counter people were very rude and dismissive. I would stay there again for that reason alone.

Nice location”

It was excellent choice for me. Nice location, near from downtown and shopping mall.

pretty nice”

room size is a little bit small, but it's clean and tidy. Love it. Will love to stay here again if have chances.

Group of 8 celebrating 30th Birthday”

Hotel rooms are nice, the lifts need an upgrade but the staff were great and the location is great too.

Awesome”

Great price

Comfortable and enjoyable stay - update the elevators”

Only area of concern are the lifts (or elevators) - which are somewhat antiquated. There are also only 3 of them which can mean long waits. Otherwise a comfortable and enjoyable stay. Thank you

Could easily be so much better”

Our experience at this hotel for 3 nights in the last week was disappointing, owing to things that could so easily be fixed. First, there was no information in the room regarding the hotel facilities or nearby recommendations for food. Had we wanted to have breakfast or a drink in the hotel or nearby, there was nothing in the room to tell us what the options were. Only on the last day did we see what looked like the Business Center - again there was no information about this provided to us, but we would have availed ourselves of it had we known about it, particularly because there was no free wifi in the rooms. The same goes for a Fitness Center. This is really just short-sighted on the hotel's behalf because we could have spent more money on food or drinks there had we known more about the facilities. As a similar point, at no point either in person or in the room was information offered regarding local public transportation options. We typically find this is a standard service in hotels at this price range. We also got the impression that management is not as on the ball regarding the day to day running and cleaning of the hotel as they could be. The staff were not difficult but also not particularly friendly or helpful. We often made eye contact with them in the lobby but there was no customary welcome back or small talk. There were also at least a dozen spider webs (with live spiders) in the front area outside the lobby which we could see quite clearly while waiting for cars, particularly of an evening when they glimmered in the light. Finally, there were some stains on pillows and carpeting in our room which were off-putting but we had no other room option given the hotel was fully booked for at least one of the nights of our stay. Had none of these issues presented themselves, we would have had a very enjoyable stay owing to the fantastic location and historic significance of the hotel.

Knickerbocker”

very good

Good value but search around”

There is only wireless in the lobby. The computers in the Business Area are using Microsoft XP and are extremely slow and crashed when we used it. PLUS it costs $5 per 15 minutes (but stated that printing boarding passes was free). There was a slight chirping sound coming from the air vent that was annoying but tolerable. My wife and I might return just because of the location but we'd try other hotels first.

-”

Great room and location.”

Great! Just the Nix restaurant receptionist still let us waited for a while, it seemed that she didn't know what to do. The hotel should provide a public internet access, but it seems not accessible. Overall, the room is great and servicing staffs are great! They are friendly to children too.

Old World Charm!”

We appreciate the elegance of the Knickerbocker, especially since it was renovated several years ago. The lobby, lounge, and bar area are very nice, classy and elegant. The location is upscale. You can't beat the convenience of being at North Michigan Ave., with all that the Magnificent Mile has to offer.

Millennium”

short family getaway”

Overpriced - no internet included”

Good.

good”

great , though it was Agoda that over booked and the hotel had to move us to a different hotel and move us back the next day. that was a pain since our son was graduating that next day.

We love the Knickerbocker!”

We always stay off Michigan Avenue when we go to Chicago and the Millennium Knickerbocker is our very favorite place to stay! Love Andre in the restaurant and the bar staff that has been there for years! Love the front door staff that!!!!!