2015
Excellent 8.3
Based on 4533 reviews

Recent customer comments

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Excellent



based on 4533 reviews
  • Cleanliness 8.5
  • Facilities 8.1
  • Location 9.1
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.9
  • Food/Dining 7.9
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Ashley from Malaysia
Group
Superior
Stayed 4 nights in April 2011
great location - next to a major shopping centre
staff were very helpful, nice pools, close to a shopping centre
room was clean pool was very well maintained staff was very helpful breakfast buffet has a lot of variety - loved the fresh juices good tv satelite channels air condition worked very well 2 fresh water bottles every day - its these little things that count besach towels were provided as well - very convenient for travellers who travel light
Reviewed April 19, 2011

Evelyn from Malaysia
Family with teens
Superior
Stayed 2 nights in April 2011
Great Location
Very ..very near to the mall and happening places in Phuket
The location of this hotel is wonderful, very convenient with lots of places to eat and shop. The service from the staff is also good. Not much complain except that the breakfast spread is a bit limited if compared to other 5 star hotels.
Reviewed April 18, 2011

Ashok from India
Family with teens
Superior
Stayed 2 nights in May 2010
great location, excellent food and service
Great Location and big rooms
Value for money, the staff was very pleasant and made special vegeterian food for our family. The dining was reasonable and delicious. Centrally located and has a shopping mall adjoining the hotel.
Reviewed April 18, 2011

LUIS from Switzerland
Couple
Superior
Stayed 5 nights in April 2011
Great location but small rooms
Very nice hotel. Staff very smiling
the hotel is situated in the very center of patpong, in the middle of a big shopping center which make very comfortable for everything. nice swimming pool with a fully equipped fitness center.
Reviewed April 18, 2011

Peter from United States
Couple
Grand Deluxe
Stayed 8 nights in April 2011
Great Location with great rooms
Great location
great location, attached to jungceylon shopping center, and 5 minutes from patong beach and bangla street. excellent amenities and rooms.
Reviewed April 18, 2011

anthony from Australia
Couple
Deluxe
Stayed 8 nights in March 2011
good clean hotel,good sevice,good location
clean room every day,great location
everything very good.. breakfast was good but could be better
Reviewed April 18, 2011

Warren from Australia
Couple
Superior
Stayed 7 nights in March 2011
Good location, but a bit noisy
Clean pools & breakfasts. Room cleaningw as below average with towels missed & teas & coffees not replaced daily
Would consider staying again,
Reviewed April 18, 2011

steve from Australia
Couple
Cabana Pool Access
Stayed 5 nights in April 2011
Good Location and service
No free Internet
I have stayed at many Hotels in Phuket and would rate this hotel as one of the best. There are 2 sections being Beachside and lakeside, the lakeside has the larger pools out of the 2. I had 2 small problems, airconditioner control would not adjust and the bath drain control fell off, both times I advised the reception and was rectified within 30 mins, great for Thailand Hotel service as many Hotels are slow to respond or don't bother. I stayed in the Cabana Pool Access Room, worth the extra and has a private Jaccuzi joined to the public pool (Not heated)
Reviewed April 15, 2011

TAN from Singapore
Couple
Superior
Stayed 1 night in April 2011
5 Star Hotel
Hotel Room is Big
the price that i paid for a 5 star hotel is really worth it! the room is big. the bed is very comfortable & there is a sofa set in the room. there is a balcony with 2 chairs for you to relax even though there is not much scenery. the toiletries given have 3 sets as the basin area for washing hands & brushing teeth are outside the toilet. there is a glass that separates the room & the bath area which you can see your partner bathing. the breakfast selection is great. the swimming pool is big & there are many chairs for you to lie & relax. i would definitely stay in the hotel again!
Reviewed April 15, 2011

anita from Australia
Group
Deluxe
Stayed 5 nights in April 2011
lovely pool, lovely bed. Two musts.
big pool, big soft bed, big shower, close to shops, not too close to Patong madness, great view from room 1623
fabulous stay, good brekky, friendly service, big comfy bed. really enjoyed this hotel
Reviewed April 14, 2011


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