Very Good”

With the price of RM 249 supposedly guest are entitle with the breakfast but it is not. Unlucky for me who booking the hotel without checking the privileges provided. Because i was thinking with the price of RM 249 there is breakfast included. I did not enjoy others facilities provided due to lack of time there. But i hope everything is in good shape. Overall the hotel is very nice but maybe the price can be revised again. Thank you.

Non smoking room. But the room smells of ciggarrete ”

Room 1116 smells of ciggarrete

Upgraded”

Fantastic suite, super clean, very professional staff, located short walk from big mall.

Late check in”

We arrive at 4pm and thought that the room was ready if we come late and already paid..unfortunately we have to wait for 30 minutes to get into the room..it upset me because i am tired, heavily pregnant and wait in the long queue...finally we get into the room but the room given was far..but, in the good sides, the breakfast was excellent and beyond my expectation...kudos to that

Good value for money ”

Our 2nd time here. Nice & informative from frontline to the cafe staff. The housekeeping also. Everyone always with sweet smile. Our booking was upgraded to residence suite. Thank you so much. My MIL enjoy staying there too. Surely will come back soon because my lil one love swimming in the pool. 👍👍👍

Above average”

We have booking 2 rooms via two different booking. Unfortunately, the hotel unable to retrieve one of the booking. We spent nearest an hour for check in processing. Could the services better render such as let us to check in first since we are able to prove with the booking confirmation, payment slip and voucher? Also, should they ask to sit down and wait for their checking instead ? This is the worst check in experience that i have encounter.

Very good”

Pros 1) Reasonable price 2) Good location 3) Bed is comfy 4) Breakfast is good for the price Cons 1) Toilet in the room especially shower area was dirty and could actually see the “green” stuff on the tiles. Seemed it hasn’t been scrubbed a while. 2) Bedsheet had stains during our stay 3) During breakfast, staff was seen calling tourists in a rude manner although it was non intentional . A signage with multi languages outside the restaurant can actually ease the language barrier. Overall, it is a good hotel. Just a little improvement here and there.

nice stay”

very comfortable room and good service from staff

Large room”

Large room, value for money

Good”

Good

Location wise is ok but that’s all”

Pros - Location, room size, parking always available, security wise is ok as you need to have the passcard to go up to the rooms Cons - Staff not very helpful (took half an hour to come to the room to fix the TV), the toilet door has no lock & quite transparent which is not suitable for a group staying together

Bilik besar dan selesa, tetapi”

Kemudahan hotel yg sempurna dan cantik. Staff sgt membantu apa bila anak sy terjatuh dalam bilil dan mengalami pendarahan, malangnya hotel tiada kenderaan utk membawa ke hospital.. terpaksa menunggu taxi ke hospital.

Ming Garden Exceptional”

This was a steal for me and my friend. Located within walking distance to Imago and few mins away from other attractions by car, this hotel really sets itself as a must place to stay. I booked the superior room and it was spacious and well maintained. Comfy bed and pillows and a nice bathroom. I also requested for an ironing service and they were able to provide one. Breakfast was variety to choose from and they also had mini confectionary and bar. Other facilities like pool and gym was well maintained. There was a lot of tourist during my visit so it was a bit crowded. One thing they should upgrade is the gym to a bigger space area in future. Overall satisfied and returning soon

Very good”

stayed for 2 night with my sister, the only thing i was dissapointed that i was given primier lounge room with internal buiding view. try to change but staff said not possible. water pressure not that strong enough and there's water leaking from the ceiling shower

Above average”

When checked in, the receptionist gave me a the residences room which is abit far from the lobby. Room has a kind of weird smell which is uncomfortable. So I requested to change room, then only they change me to the hotel room which is much more better. Location wise is not so convenient although Imago mall is opposite only but walking distance to and fro can be quite a distance.

best hotel ever”

booking premier room and their service is the best. breakfast was ok.layanan staf sgt ok. will recomended to my friends

Upgrade but unpleasant stay”

Was arrived early around 12pm (under special requests) upon check in room was upgraded. Walking into room, (is a residences !) not happy at all because old room compare to the hotel one (based on previous experienced). During our stays, water heater not hot at night and morning 😔, keetle not working at all 😔. Did officials complaints upon check out. Advise from me say no to Ming Garden Residences.

very close to famous shopping mall imago”

imago shopping mall just beside the road only, best location to have a nice shopping tour. If hotel can set up a free bus ride for pick up from hotel and drop off at imago shopping mall, then should be 100% wonderful and greatly appreciate for that

Good hotel but the service to attend our complaint is not professional done.”

I lost one t-shirt (a white Hard Rock Cafe t-shirt) that I left in the guest area of the room. I had contacted the housekeeping & manager to help me in finding the t-shirt but they said not found. Until I checked out no action taken and even I have to make a new complaint at the reception. No appropriate action done until today.

Good location ”

Pros : Price is reasonable. Breakfast was good. It is near to Imago shopping mall. Cons : Connection between the room and the shower space is by a glass wall. Though it's foggy, kinda not suitable if you are traveling with your family/parents. Awkward.