Ming Garden Hotel & Residences
2017

Ming Garden Hotel & Residences

Lorong Ming Garden, Jalan Costal, Central Business District, Kota Kinabalu, Malaysia, 88000
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    Exterior view Ming Garden Hotel & Residences

    Ming Garden Hotel & Residences Reviews

    7.6
    Very good
    /10
    (5225 reviews)See what guests said
    10.0
    Exceptional

    "The staff at Ming is VERY friendly and helpful!"

    Michelle

    -

    July 13, 2017

    7.9
    Very good cleanliness
    Recommended by 88% of guests

    Things you’ll love about Ming Garden Hotel & Residences

    • 280 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kota Kinabalu

    This property is in high demand!Booked 22 times since yesterday | 42 travelers are looking at this property right now
    Very good
    Location
    7.2
    See map
    Very good location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Consulate of Indonesia180 m
  • KK Times Square250 m
  • Wawasan Plaza260 m
  • South Bus Terminal280 m
  • Police HQ280 m
  • Star City Mall440 m
  • Airworld Travel & Tours470 m
  • Daihatsu Api-api Centre500 m
  • Sabah State Mosque (Masjid Negeri Sabah)560 m
  • Tourism Malaysia600 m
  • Value for money7.7
    Distance to city center0.5 KM
    Location rating7.2
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport3.7 km

    Rooms available at Ming Garden Hotel & Residences

    7.9
    Very good
    Room comfort & quality
    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 74 m²/797 ft²
    • City view
    • 1 single bed and 1 double b...
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    Premier
    Premier
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 single beds or 1 double b...
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    1 Bedroom Deluxe Residence
    1 Bedroom Deluxe Residence
    ...
    • Room size: 44 m²/474 ft²
    • River view
    • 2 single beds or 1 double b...
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    Deluxe
    Deluxe
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds or 1 double b...
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    Executive Suite
    Executive Suite
    ...
    • Room size: 66 m²/710 ft²
    • Shower and bathtub
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds or 1 double b...
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    Suite Deluxe One Bedroom
    Suite Deluxe One Bedroom
    ...
    • Room size: 29 m²/312 ft²
    • Balcony/terrace
    Enter dates to see prices
    Suite Superior One Bedroom
    Suite Superior One Bedroom
    ...
    • Room size: 29 m²/312 ft²
    • Kitchenette
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    1 Bedroom Superior
    1 Bedroom Superior
    ...
    • Shower
    • Kitchenette
    • 1 king bed
    Enter dates to see prices
    Standard 2 Bedroom Suite
    Standard 2 Bedroom Suite
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Have a question for Ming Garden Hotel & Residences?

    What people love about Ming Garden Hotel & Residences

    • 8.8
      Excellent

      "Easy access to everywhere."

      Katherine

      |

      December 27, 2018

    • 8.8
      Excellent

      "Food was nice n variety, good ambience, spacious room and clean."

      reefza

      |

      April 4, 2018

    • 7.6
      Very good

      "Service line is needed to improved, room is big and comfortable!"

      Lai

      |

      December 17, 2018

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    More about Ming Garden Hotel & Residences

    More about Ming Garden Hotel & Residences

    10.0
    Exceptional

    "Imago shopping mall just beside the road only, best location..."

    Wong

    |

    November 24, 2018

    An overview

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    What they offer

    8.0
    Very good

    "Clean,comfortable and the food also delicious."

    Nazira

    |

    December 11, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Ming Garden Hotel & Residences from real guests

    Agoda Reviews (5225)Booking.com Reviews (828)
    7.6
    /
    10
    Cleanliness7.9
    Facilities7.6
    Location7.2
    Room comfort and quality7.9
    Service7.8
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (5225)
    All room types
    Showing 4055 verified guest comments
    12345
    6.4
    Good
    MOHD from Malaysia
    Business traveler
    Deluxe
    Stayed 1 night in February 2019

    Very Good”

    With the price of RM 249 supposedly guest are entitle with the breakfast but it is not. Unlucky for me who booking the hotel without checking the privileges provided. Because i was thinking with the price of RM 249 there is breakfast included. I did not enjoy others facilities provided due to lack of time there. But i hope everything is in good shape. Overall the hotel is very nice but maybe the price can be revised again. Thank you.

    Reviewed March 06, 2019
    8.0
    Excellent
    Mohammad from Brunei Darussalam
    Group
    Superior
    Stayed 2 nights in February 2019

    Non smoking room. But the room smells of ciggarrete ”

    Room 1116 smells of ciggarrete

    Reviewed March 01, 2019
    9.2
    Exceptional
    Robin from Brunei Darussalam
    Couple
    Superior
    Stayed 1 night in February 2019

    Upgraded”

    Fantastic suite, super clean, very professional staff, located short walk from big mall.

    Reviewed March 01, 2019
    8.8
    Excellent
    MARCELLA from Malaysia
    Family with teens
    Superior
    Stayed 3 nights in December 2018

    Late check in”

    We arrive at 4pm and thought that the room was ready if we come late and already paid..unfortunately we have to wait for 30 minutes to get into the room..it upset me because i am tired, heavily pregnant and wait in the long queue...finally we get into the room but the room given was far..but, in the good sides, the breakfast was excellent and beyond my expectation...kudos to that

    Reviewed January 17, 2019

    Dear Marcella, Warmest greetings from Ming Garden Hotel & Residences, Kota Kinabalu! Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize in regards to your experience during your stay with us. As a 4-Star establishment with numerous Tourism awards under our belt, we are disappointed to hear about your experiences but still extremely appreciative of your feedback, rest assured we will take necessary action for improvement. We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged for and which is our strength. Once again, we are truly sorry for all the inconvenience caused and we hope one day you will return and give us a chance to redeem ourselves. Regards, Shauntay Dawn Communications Manager

    Show more
    Ming Garden Hotel & Residences
    9.6
    Exceptional
    Fadzillah from Malaysia
    Family with young children
    Superior
    Stayed 1 night in October 2018

    Good value for money ”

    Our 2nd time here. Nice & informative from frontline to the cafe staff. The housekeeping also. Everyone always with sweet smile. Our booking was upgraded to residence suite. Thank you so much. My MIL enjoy staying there too. Surely will come back soon because my lil one love swimming in the pool. 👍👍👍

    Reviewed December 10, 2018
    5.6
    wendy from Singapore
    Group
    Superior
    Stayed 1 night in February 2019

    Above average”

    We have booking 2 rooms via two different booking. Unfortunately, the hotel unable to retrieve one of the booking. We spent nearest an hour for check in processing. Could the services better render such as let us to check in first since we are able to prove with the booking confirmation, payment slip and voucher? Also, should they ask to sit down and wait for their checking instead ? This is the worst check in experience that i have encounter.

    Reviewed March 02, 2019
    7.2
    Very good
    Alan from Brunei Darussalam
    Couple
    Superior
    Stayed 2 nights in February 2019

    Very good”

    Pros 1) Reasonable price 2) Good location 3) Bed is comfy 4) Breakfast is good for the price Cons 1) Toilet in the room especially shower area was dirty and could actually see the “green” stuff on the tiles. Seemed it hasn’t been scrubbed a while. 2) Bedsheet had stains during our stay 3) During breakfast, staff was seen calling tourists in a rude manner although it was non intentional . A signage with multi languages outside the restaurant can actually ease the language barrier. Overall, it is a good hotel. Just a little improvement here and there.

    Reviewed March 01, 2019
    10.0
    Exceptional
    NUR from Malaysia
    Family with young children
    Superior
    Stayed 1 night in February 2019

    nice stay”

    very comfortable room and good service from staff

    Reviewed February 26, 2019
    10.0
    Exceptional
    ADRIAN from Malaysia
    Business traveler
    Superior
    Stayed 2 nights in February 2019

    Large room”

    Large room, value for money

    Reviewed February 24, 2019
    10.0
    Exceptional
    Mohd from Malaysia
    Couple
    Superior
    Stayed 1 night in February 2019

    Good”

    Good

    Reviewed February 17, 2019
    5.2
    Sabrina from Malaysia
    Group
    Superior
    Stayed 1 night in January 2019

    Location wise is ok but that’s all”

    Pros - Location, room size, parking always available, security wise is ok as you need to have the passcard to go up to the rooms Cons - Staff not very helpful (took half an hour to come to the room to fix the TV), the toilet door has no lock & quite transparent which is not suitable for a group staying together

    Reviewed January 30, 2019

    Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager

    Responded February 18, 2019
    Ming Garden Hotel & Residences
    9.6
    Exceptional
    MUHAMAD from Malaysia
    Family with young children
    Superior
    Stayed 1 night in May 2018

    Bilik besar dan selesa, tetapi”

    Kemudahan hotel yg sempurna dan cantik. Staff sgt membantu apa bila anak sy terjatuh dalam bilil dan mengalami pendarahan, malangnya hotel tiada kenderaan utk membawa ke hospital.. terpaksa menunggu taxi ke hospital.

    Reviewed May 15, 2018

    Hi En. Muhamad, Salam sejahtera dari Ming Garden Hotel & Residences, Kota Kinabalu! Terima kasih kerana mengambil masa untuk memberikan ulasan mengenai pengalaman anda di hotel kami baru-baru ini. Bagi pihak pengurusan hotel saya ingin memohon maaf atas segala kesulitan yang dihadapi. Sebagai sebuah penubuhan bertaraf 4-bintang, kami berasa kecewa apabila menerima maklum balas mengenai perkhidmatan kami yang tidak memenuhi jangkaan anda, dengan pastinya kami akan mengambil tindakan untuk penambahbaikan. Kami berharap agar anda akan memberi kami peluang sekali lagi untuk mempamerkan tahap perkhidmatan kami yang biasanya diakui terbaik oleh semua tetamu hotel kami. Sekali lagi, kami memohon maaf atas segala kesulitan dan kami berharap anda akan kembali dan memberikan kami peluang sekali lagi untuk menebus kesilapan kami. Yang Benar, Shauntay Dawn Pengurus Komunikasi

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    Ming Garden Hotel & Residences
    8.8
    Excellent
    MU'AZ from Malaysia
    Business traveler
    Superior
    Stayed 2 nights in April 2018

    Ming Garden Exceptional”

    This was a steal for me and my friend. Located within walking distance to Imago and few mins away from other attractions by car, this hotel really sets itself as a must place to stay. I booked the superior room and it was spacious and well maintained. Comfy bed and pillows and a nice bathroom. I also requested for an ironing service and they were able to provide one. Breakfast was variety to choose from and they also had mini confectionary and bar. Other facilities like pool and gym was well maintained. There was a lot of tourist during my visit so it was a bit crowded. One thing they should upgrade is the gym to a bigger space area in future. Overall satisfied and returning soon

    Reviewed April 11, 2018
    8.0
    Excellent
    Adelima from Malaysia
    Couple
    Superior
    Stayed 2 nights in March 2018

    Very good”

    stayed for 2 night with my sister, the only thing i was dissapointed that i was given primier lounge room with internal buiding view. try to change but staff said not possible. water pressure not that strong enough and there's water leaking from the ceiling shower

    Reviewed April 02, 2018
    5.2
    Hsueh from Malaysia
    Family with teens
    1 Bedroom Deluxe Residence
    Stayed 3 nights in February 2019

    Above average”

    When checked in, the receptionist gave me a the residences room which is abit far from the lobby. Room has a kind of weird smell which is uncomfortable. So I requested to change room, then only they change me to the hotel room which is much more better. Location wise is not so convenient although Imago mall is opposite only but walking distance to and fro can be quite a distance.

    Reviewed February 11, 2019

    Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager

    Responded February 18, 2019
    Ming Garden Hotel & Residences
    8.4
    Excellent
    NURUL from Malaysia
    Couple
    Premier
    Stayed 2 nights in February 2019

    best hotel ever”

    booking premier room and their service is the best. breakfast was ok.layanan staf sgt ok. will recomended to my friends

    Reviewed February 25, 2019
    5.2
    Zaline from Malaysia
    Couple
    Superior
    Stayed 1 night in November 2018

    Upgrade but unpleasant stay”

    Was arrived early around 12pm (under special requests) upon check in room was upgraded. Walking into room, (is a residences !) not happy at all because old room compare to the hotel one (based on previous experienced). During our stays, water heater not hot at night and morning 😔, keetle not working at all 😔. Did officials complaints upon check out. Advise from me say no to Ming Garden Residences.

    Reviewed December 03, 2018
    10.0
    Exceptional
    Wong from Malaysia
    Solo traveler
    Superior
    Stayed 3 nights in November 2018

    very close to famous shopping mall imago”

    imago shopping mall just beside the road only, best location to have a nice shopping tour. If hotel can set up a free bus ride for pick up from hotel and drop off at imago shopping mall, then should be 100% wonderful and greatly appreciate for that

    Reviewed November 24, 2018
    5.6
    Suraini from Malaysia
    Family with teens
    Superior
    Stayed 2 nights in November 2018

    Good hotel but the service to attend our complaint is not professional done.”

    I lost one t-shirt (a white Hard Rock Cafe t-shirt) that I left in the guest area of the room. I had contacted the housekeeping & manager to help me in finding the t-shirt but they said not found. Until I checked out no action taken and even I have to make a new complaint at the reception. No appropriate action done until today.

    Reviewed November 09, 2018
    6.8
    Good
    Sarah
    Family with teens
    Superior
    Stayed 1 night in October 2018

    Good location ”

    Pros : Price is reasonable. Breakfast was good. It is near to Imago shopping mall. Cons : Connection between the room and the shower space is by a glass wall. Though it's foggy, kinda not suitable if you are traveling with your family/parents. Awkward.

    Reviewed October 11, 2018

    Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Management Team on this matter. We are currently in the midst of renovating our rooms which includes upgrading of the bathroom and shower glass. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager

    Responded October 17, 2018
    Ming Garden Hotel & Residences
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    |Very good 7.6
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    • Very good location
    • Night Market
    • South Bus Terminal is within 0.28 km