Ming Garden Hotel & Residences
2017

Ming Garden Hotel & Residences

Lorong Ming Garden, Jalan Costal, Central Business District, Kota Kinabalu, Malaysia, 88000
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Superior - Bed Ming Garden Hotel & Residences
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     Ming Garden Hotel & Residences
    Superior - Bed Ming Garden Hotel & Residences
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    Exterior view Ming Garden Hotel & Residences

    Guest reviews

    7.6
    Very good
    /10
    (5165 reviews)See what guests said
    8.8
    Excellent

    "Hotel staff helpful and fast check in registration."

    mishar

    -

    December 26, 2018

    7.9
    Very good cleanliness
    Recommended by 88% of guests

    Property highlights

    • 280 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kota Kinabalu

    This property is in high demand!Booked 18 times since yesterday | 34 travelers are looking at this property right now
    Very good
    Location
    7.2
    See map
    Very good location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • KK Times Square250 m
  • Wawasan Plaza260 m
  • Star City Mall440 m
  • Daihatsu Api-api Centre500 m
  • Sabah State Mosque (Masjid Negeri Sabah)560 m
  • Warisan Square610 m
  • Asia City Complex760 m
  • Kota Kinabalu City Waterfront770 m
  • Centre Point Sabah900 m
  • Vals Bundle Shop910 m
  • Value for money7.7
    Distance to city center0.5 KM
    Location rating7.2
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport3.7 km
    Select your room
    7.9
    Very good
    Room comfort & quality
    2 Bedroom Residence
    2 Bedroom Residence
    ...
    • Room size: 74 m²/797 ft²
    • City view
    • 1 single bed and 1 double b...
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    Premier
    Premier
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 single beds or 1 double b...
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    1 Bedroom Residence
    1 Bedroom Residence
    ...
    • Room size: 44 m²/474 ft²
    • River view
    • 2 single beds or 1 double b...
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    Deluxe
    Deluxe
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds or 1 double b...
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    Superior
    Superior
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Suite Deluxe One Bedroom
    Suite Deluxe One Bedroom
    ...
    • Room size: 29 m²/312 ft²
    • Balcony/terrace
    Enter dates to see prices
    Suite Superior One Bedroom
    Suite Superior One Bedroom
    ...
    • Room size: 29 m²/312 ft²
    • Kitchenette
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    Standard 2 Bedroom Suite
    Standard 2 Bedroom Suite
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Double Two Bedrooms
    Double Two Bedrooms
    ...
    • Balcony/terrace
    • Kitchenette
    Enter dates to see prices
    Twin/Double room - De Luxe
    Twin/Double room - De Luxe
    ...
    • Shower
    Enter dates to see prices
    Have a question for Ming Garden Hotel & Residences?

    What people love about the property

    • 8.8
      Excellent

      "Food was nice n variety, good ambience, spacious room and clean."

      reefza

      |

      April 4, 2018

    • 7.6
      Very good

      "Service line is needed to improved, room is big and comfortable!"

      Lai

      |

      December 17, 2018

    • 8.0
      Very good

      "Hotel is just opposite to KK's biggest shopping mall (Imago), within 5mins drive to KK's city centre (Waterfront)."

      Melanie

      |

      September 10, 2018

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    More about Ming Garden Hotel & Residences

    More about Ming Garden Hotel & Residences

    8.8
    Excellent

    "Easy access to everywhere."

    Katherine

    |

    December 27, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Imago shopping mall just beside the road only, best location..."

    Wong

    |

    November 24, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (5165)Booking.com Reviews (828)
    7.6
    /
    10
    Cleanliness7.9
    Facilities7.6
    Location7.2
    Room comfort and quality7.9
    Service7.8
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (5165)
    All room types
    Showing 4035 verified guest comments
    12345
    10.0
    Exceptional
    Mohd from Malaysia
    Couple
    Superior
    Stayed 1 night in February 2019
    Good”
    Good
    Reviewed February 17, 2019
    8.8
    Excellent
    MARCELLA from Malaysia
    Family with teens
    Superior
    Stayed 3 nights in December 2018
    Late check in”
    We arrive at 4pm and thought that the room was ready if we come late and already paid..unfortunately we have to wait for 30 minutes to get into the room..it upset me because i am tired, heavily pregnant and wait in the long queue...finally we get into the room but the room given was far..but, in the good sides, the breakfast was excellent and beyond my expectation...kudos to that
    Reviewed January 17, 2019
    Dear Marcella, Warmest greetings from Ming Garden Hotel & Residences, Kota Kinabalu! Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize in regards to your experience during your stay with us. As a 4-Star establishment with numerous Tourism awards under our belt, we are disappointed to hear about your experiences but still extremely appreciative of your feedback, rest assured we will take necessary action for improvement. We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged for and which is our strength. Once again, we are truly sorry for all the inconvenience caused and we hope one day you will return and give us a chance to redeem ourselves. Regards, Shauntay Dawn Communications Manager
    Show more
    Ming Garden Hotel & Residences
    9.6
    Exceptional
    Fadzillah from Malaysia
    Family with young children
    Superior
    Stayed 1 night in October 2018
    Good value for money ”
    Our 2nd time here. Nice & informative from frontline to the cafe staff. The housekeeping also. Everyone always with sweet smile. Our booking was upgraded to residence suite. Thank you so much. My MIL enjoy staying there too. Surely will come back soon because my lil one love swimming in the pool. 👍👍👍
    Reviewed December 10, 2018
    5.2
    Sabrina from Malaysia
    Group
    Superior
    Stayed 1 night in January 2019
    Location wise is ok but that’s all”
    Pros - Location, room size, parking always available, security wise is ok as you need to have the passcard to go up to the rooms Cons - Staff not very helpful (took half an hour to come to the room to fix the TV), the toilet door has no lock & quite transparent which is not suitable for a group staying together
    Reviewed January 30, 2019
    Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
    Responded February 18, 2019
    Ming Garden Hotel & Residences
    5.2
    Hsueh from Malaysia
    Family with teens
    1 Bedroom Residence
    Stayed 3 nights in February 2019
    Above average”
    When checked in, the receptionist gave me a the residences room which is abit far from the lobby. Room has a kind of weird smell which is uncomfortable. So I requested to change room, then only they change me to the hotel room which is much more better. Location wise is not so convenient although Imago mall is opposite only but walking distance to and fro can be quite a distance.
    Reviewed February 11, 2019
    Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
    Responded February 18, 2019
    Ming Garden Hotel & Residences
    5.2
    Zaline from Malaysia
    Couple
    Superior
    Stayed 1 night in November 2018
    Upgrade but unpleasant stay”
    Was arrived early around 12pm (under special requests) upon check in room was upgraded. Walking into room, (is a residences !) not happy at all because old room compare to the hotel one (based on previous experienced). During our stays, water heater not hot at night and morning 😔, keetle not working at all 😔. Did officials complaints upon check out. Advise from me say no to Ming Garden Residences.
    Reviewed December 03, 2018
    9.6
    Exceptional
    MUHAMAD from Malaysia
    Family with young children
    Superior
    Stayed 1 night in May 2018
    Bilik besar dan selesa, tetapi”
    Kemudahan hotel yg sempurna dan cantik. Staff sgt membantu apa bila anak sy terjatuh dalam bilil dan mengalami pendarahan, malangnya hotel tiada kenderaan utk membawa ke hospital.. terpaksa menunggu taxi ke hospital.
    Reviewed May 15, 2018
    Hi En. Muhamad, Salam sejahtera dari Ming Garden Hotel & Residences, Kota Kinabalu! Terima kasih kerana mengambil masa untuk memberikan ulasan mengenai pengalaman anda di hotel kami baru-baru ini. Bagi pihak pengurusan hotel saya ingin memohon maaf atas segala kesulitan yang dihadapi. Sebagai sebuah penubuhan bertaraf 4-bintang, kami berasa kecewa apabila menerima maklum balas mengenai perkhidmatan kami yang tidak memenuhi jangkaan anda, dengan pastinya kami akan mengambil tindakan untuk penambahbaikan. Kami berharap agar anda akan memberi kami peluang sekali lagi untuk mempamerkan tahap perkhidmatan kami yang biasanya diakui terbaik oleh semua tetamu hotel kami. Sekali lagi, kami memohon maaf atas segala kesulitan dan kami berharap anda akan kembali dan memberikan kami peluang sekali lagi untuk menebus kesilapan kami. Yang Benar, Shauntay Dawn Pengurus Komunikasi
    Show more
    Ming Garden Hotel & Residences
    8.8
    Excellent
    MU'AZ from Malaysia
    Business traveler
    Superior
    Stayed 2 nights in April 2018
    Ming Garden Exceptional”
    This was a steal for me and my friend. Located within walking distance to Imago and few mins away from other attractions by car, this hotel really sets itself as a must place to stay. I booked the superior room and it was spacious and well maintained. Comfy bed and pillows and a nice bathroom. I also requested for an ironing service and they were able to provide one. Breakfast was variety to choose from and they also had mini confectionary and bar. Other facilities like pool and gym was well maintained. There was a lot of tourist during my visit so it was a bit crowded. One thing they should upgrade is the gym to a bigger space area in future. Overall satisfied and returning soon
    Reviewed April 11, 2018
    8.0
    Excellent
    Adelima from Malaysia
    Couple
    Superior
    Stayed 2 nights in March 2018
    Very good”
    stayed for 2 night with my sister, the only thing i was dissapointed that i was given primier lounge room with internal buiding view. try to change but staff said not possible. water pressure not that strong enough and there's water leaking from the ceiling shower
    Reviewed April 02, 2018
    5.2
    Li from Singapore
    Family with teens
    Superior
    Stayed 2 nights in January 2019
    This is my 2nd time stay, the room allocated is small for a family of 3 with the additional bed. ”
    Consider provide shuttle services to Imago shopping mall
    Reviewed January 28, 2019
    Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. Please note that the hotel provides hourly shuttle bus services to and from the city linking to major shopping malls in Kota Kinabalu including IMAGO, Centre Point, and Wisma Merdeka. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
    Responded February 18, 2019
    Ming Garden Hotel & Residences
    10.0
    Exceptional
    Wong from Malaysia
    Solo traveler
    Superior
    Stayed 3 nights in November 2018
    very close to famous shopping mall imago”
    imago shopping mall just beside the road only, best location to have a nice shopping tour. If hotel can set up a free bus ride for pick up from hotel and drop off at imago shopping mall, then should be 100% wonderful and greatly appreciate for that
    Reviewed November 24, 2018
    5.6
    Suraini from Malaysia
    Family with teens
    Superior
    Stayed 2 nights in November 2018
    Good hotel but the service to attend our complaint is not professional done.”
    I lost one t-shirt (a white Hard Rock Cafe t-shirt) that I left in the guest area of the room. I had contacted the housekeeping & manager to help me in finding the t-shirt but they said not found. Until I checked out no action taken and even I have to make a new complaint at the reception. No appropriate action done until today.
    Reviewed November 09, 2018
    6.8
    Good
    Sarah
    Family with teens
    Superior
    Stayed 1 night in October 2018
    Good location ”
    Pros : Price is reasonable. Breakfast was good. It is near to Imago shopping mall. Cons : Connection between the room and the shower space is by a glass wall. Though it's foggy, kinda not suitable if you are traveling with your family/parents. Awkward.
    Reviewed October 11, 2018
    Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Management Team on this matter. We are currently in the midst of renovating our rooms which includes upgrading of the bathroom and shower glass. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
    Responded October 17, 2018
    Ming Garden Hotel & Residences
    4.8
    Ming from Singapore
    Couple
    Superior
    Stayed 8 nights in September 2018
    Housekeeping needs to be improved ”
    We booked Ming Hotel & Residences for 8 nights stay. When we first checked, we realised there were no shower gel and hand towels. The next 2 days, the situation remains unchanged. Bath towels were not replaced and same for the shower gel was not refilled. We realised glasses that we have used were not washed properly. We have to call the housekeeping department for 4 days. On the 4th day, when we returned back to the room, we noticed used towels were thrown in the room and no replacement bath towels and hand towels. we decided to see the duty manager and to highlight the past 4 days experienced at the hotel. Only after that we see that efforts were then put in to ensure the room is clean and properly clean up.
    Reviewed September 28, 2018
    Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Management Team on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
    Responded October 08, 2018
    Ming Garden Hotel & Residences
    6.4
    Good
    Sirajul from Brunei Darussalam
    Family with young children
    Superior
    Stayed 3 nights in September 2018
    Recommended if you have own transport”
    Near to main shopping and tourist attractions but it’s on the other side of a very busy highway, very difficult and dangerous to cross as no designated pedestrian crossing. Otherwise, decent facilities and cleanliness.
    Reviewed September 16, 2018
    Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
    Responded October 08, 2018
    Ming Garden Hotel & Residences
    8.0
    Excellent
    Corinna from Malaysia
    Couple
    Superior
    Stayed 1 night in September 2018
    Clean room and washroom which am very particular about.”
    Only 1 thing am not satisfied was that the room I stayed had a leaking air-conditioned water. It's annoying during the night I was waken up by the sound of dripping water. Apart from this, the room is ok n cosy bed.
    Reviewed September 12, 2018
    Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Executive Housekeeper on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
    Responded September 13, 2018
    Ming Garden Hotel & Residences
    10.0
    Exceptional
    Vincent from Singapore
    Business traveler
    1 Bedroom Residence
    Stayed 2 nights in January 2019
    Good service”
    Usual hotel in KK
    Reviewed January 15, 2019
    Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager
    Responded February 19, 2019
    Ming Garden Hotel & Residences
    10.0
    Exceptional
    Vincent from Singapore
    Business traveler
    Deluxe
    Stayed 2 nights in January 2019
    Lovely hotel”
    Usual hotel in KK
    Reviewed January 15, 2019
    10.0
    Exceptional
    Vincent from Singapore
    Business traveler
    1 Bedroom Residence
    Stayed 2 nights in January 2019
    Lovely stay, good service”
    Usual hotel in KK
    Reviewed January 15, 2019
    Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager
    Responded February 19, 2019
    Ming Garden Hotel & Residences
    8.8
    Excellent
    Katherine from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in December 2018
    Excellent”
    Right opposite to Imago Mall. Easy access to everywhere. Just use Grab and you can easily go to any destination within few minutes.
    Reviewed December 27, 2018
    12345
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    Ming Garden Hotel & Residences
    |Very good 7.6
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    • Very good location
    • Night Market
    • South Bus Terminal is within 0.28 km