Ming Garden Hotel & Residences
Superior - Bed Ming Garden Hotel & Residences
Recreational facilities Ming Garden Hotel & Residences
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7.6
Very good
10.2% this month
/10
(5594 reviews)See what guests said
See map
7.3
Very good
Location rating score
Very good location - 10 meters from city center
Popular neighborhood
Parking
FREE
  • Consulate of Indonesia180 m
  • KK Times Square250 m
  • Wawasan Plaza260 m
  • South Bus Terminal280 m
  • Police HQ280 m
  • Imago Shopping Mall340 m
  • Star City Mall440 m
  • Airworld Travel & Tours470 m
  • Daihatsu Api-api Centre500 m
  • Sabah State Mosque (Masjid Negeri Sabah)560 m
  • Free Wi-Fi
    2017

    Ming Garden Hotel & Residences

    Lorong Ming Garden, Jalan Costal, Central Business District, Kota Kinabalu, Malaysia, 88000 - See map
    "If hotel can set up a free bus ride for pick up from hotel and drop off at imago shopping mall, then should be 100% wonderful and greatly appreciat..."
    Wong - November 24, 2018
    Exceptional reputation
    Recommended by 86% of guests
    Very good cleanliness
    7.9 rating for cleanliness
    • 250 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kota Kinabalu

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 74 times | 7 travelers are looking at this property right now

    Property ranking|Compared to 2,137 Kota Kinabalu properties
    See all rankings
    Room comfort score
    7.9/10
    Review score - United States
    8.1/10
    Cleanliness score
    7.9/10
    Service score
    7.8/10
    Better than
    98
    %
    of Kota Kinabalu properties
    Better than
    98
    %
    of Kota Kinabalu properties
    Better than
    94
    %
    of Kota Kinabalu properties
    Better than
    93
    %
    of Kota Kinabalu properties
    Value for money7.7
    Distance to city center0.5 KM
    Location rating7.3
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport3.7 km

    Rooms available at Ming Garden Hotel & Residences

    7.9
    Very good
    Room comfort & quality
    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 74 m²/797 ft²
    • City view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    1 Bedroom Deluxe Residence
    1 Bedroom Deluxe Residence
    ...
    • Room size: 44 m²/474 ft²
    • River view
    • 2 single beds or 1 double b...
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    Premier
    Premier
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe
    Deluxe
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds or 1 double b...
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    Superior
    Superior
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 66 m²/710 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    DOUBLE ONE BEDROOM
    DOUBLE ONE BEDROOM
    ...
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      1 Bedroom Superior
      1 Bedroom Superior
      ...
      • Shower
      • Kitchenette
      • 1 king bed
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      Two Bedroom Suite
      Two Bedroom Suite
      ...
      • Balcony/terrace
      • Shower
      Enter dates to see prices
      Deluxe Room
      Deluxe Room
      ...
      • Shower
      Enter dates to see prices

      What people love about Ming Garden Hotel & Residences

      • 8.8
        Excellent
        Location

        "Easy access to everywhere."

        Katherine

        |

        December 27, 2018

      • 8.0
        Very good
        Breakfast

        "Excellent breakfast"

        Lomini

        |

        January 15, 2018

      • 8.4
        Excellent

        "The room was great with an excellent view ."

        ARTHUR

        |

        November 17, 2018

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      More about Ming Garden Hotel & Residences

      More about Ming Garden Hotel & Residences

      7.6
      Very good

      "Service line is needed to improved, room is big and comforta..."

      Lai

      |

      December 17, 2018

      An overview

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      What they offer

      8.8
      Excellent
      Staff 

      "Hotel staff helpful and fast check in registration."

      mishar

      |

      December 26, 2018

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Reviews of Ming Garden Hotel & Residences from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (5594)Booking.com Reviews (1021)
      7.6
      /
      10
      Very good
      10.2% this month
      Cleanliness7.9
      Facilities7.6
      Location7.3
      Room comfort and quality7.9
      Service7.8
      Value for money7.7
      Rating
      9+ Exceptional (693)
      8-9 Excellent (664)
      7-8 Very Good (1345)
      6-7 Good (653)
      <6 Below Expectation (805)
      Time of the year
      Mar - May (992)
      Jun - Aug (1092)
      Sep - Nov (1050)
      Dec - Feb (1026)
      All languages
      All guests (5594)
      All room types
      Showing 4160 verified guest comments
      12345
      8.4
      Excellent
      Cynthia from Malaysia
      Family with young children
      Superior
      Stayed 1 night in July 2019

      Improvement”

      Check in queue was long even though the counter has 3-4computers. Food was great. Later at night, Saw cocktail advertisement in the elevator, so I ordered one, and it was below my expectation. Bad taste and it doesnt even look like cocktail as it looks like plain pink juice. (Singapore sling actually.) no ice just lime. 🤦🏻‍♀️. Bed need to replace , we lay down n it sink in the center.

      Reviewed July 22, 2019

      Dear Guest, Thank you for your feedback, your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. We apologize for any inconvenience caused and we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager

      Responded July 23, 2019
      Ming Garden Hotel & Residences
      8.4
      Excellent
      Eirik from Norway
      Solo traveler
      1 Bedroom Superior
      Stayed 3 nights in July 2019

      Holiday”

      The AC was leaking water in our junior suit, it took sometime, but when we got hold of the manager everything was fixed and we got upgraded to a suit. But beside that the staff was so nice and polite , food was very good the breakfast thumbs up. But dont put the butter on ice because its impossible to spread it on your bread slice, its harder than diamond. Ask us if we want to comeback, YES we will definitely so special thanks to the manager that really know how to take care of typical "difficult" Norwegian traveler. We are so happy that we booked this hotel.

      Reviewed July 06, 2019

      Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      8.0
      Excellent
      Viki from Australia
      Solo traveler
      Superior
      Stayed 2 nights in July 2019

      All good but not as close in as advertised. Too far to walk to CBD, shuttle bus available at a cost”

      Great pool, room & breakfast. staff very helpful & friendly. Meals & drinks very expensive

      Reviewed July 25, 2019

      Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager

      Responded July 26, 2019
      Ming Garden Hotel & Residences
      10.0
      Exceptional
      SHIN from Malaysia
      Family with young children
      Superior
      Stayed 1 night in May 2019

      Big, Clean, Excellent service”

      This my first time staying in this hotel with my family. The most lucky thing is I actually book a standard room with 1 big bed. But at last, the hotel free upgrade me a big family room with 1 big bed +1 single bed for 3 of us. We are so lucky. Thanks for your kind consideration. The room is huge, with mini kitchen, dining table, also a dining room, two toilets, two bed room! The hotel actually is right opposite Imago shopping mall, but may need car to go, take about 10 minutes arrive. Well, around the hotel, within walking distance, there are no shops around. But grab car is around Kota Kinabalu, so no worries at all. I definitely will stay here again.

      Reviewed June 13, 2019

      Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful! We hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future :) Best regards, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      10.0
      Exceptional
      Liong from Malaysia
      Business traveler
      Superior
      Stayed 1 night in May 2019

      My favorite hotel so far in KK”

      3 stars price, 4 stars facilities, 5 stars location and hospitality. I stayed more than 10 hotels in KK, and all my review to them is to improve their hospitality. Thanks Eric, the receptionist. Eric is one of the friendliest hotelier I met.

      Reviewed May 26, 2019

      Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      8.8
      Excellent
      Adrien from Canada
      Couple
      Superior
      Stayed 4 nights in May 2019

      Good hotel with a fair price!”

      Overall we enjoyed our stay here. We had some problems with the food quality and service, however the staff (especially Terrance) went the extra mile to resolve the problem. Also a letter from the director of operations was appreciated. Thank you Terrance for going above and beyond to make us feel valued as customers... keep up the great work. Will definitely stay here again next time I’m in Kota Kinabalu...

      Reviewed May 08, 2019

      Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      10.0
      Exceptional
      LEE from Malaysia
      Solo traveler
      Superior
      Stayed 1 night in May 2019

      Everything is Good, Satified. ”

      Near to Imago shopping mall, wide variety of breakfast, easy to get grabcar. Clean room, good service, very caring coz the lobby has the wide sofa space for their guests who were checking in/out(family@group of friends)/waiting grabcar. A brilliant choice. Just that no water dispenser.

      Reviewed May 06, 2019
      4.0
      Nur from Malaysia
      Business traveler
      Superior
      Stayed 1 night in July 2019

      Bad room”

      the air conditioner was not cold, too noisy, the room was very uncomfortable, the mattress was uncomfortable due to broken springs at certain areas. flush toilet problem. before you proceed with customer booking please make sure the thing is worth to pay. do not just pursue profit without prioritizing customers' comfort. i pay for it, not free. not worth at all for what i pay. Please improve. ROOM NO 1181

      Reviewed July 21, 2019

      Dear Guest, Thank you for your review. We have noted on your concerns and have notified our Management Team on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      8.4
      Excellent
      Laurence from Australia
      Couple
      Premier
      Stayed 2 nights in March 2019

      Friendly staff..value for money”

      Stayed on club level..much quieter.. downstairs breakfasts appeared to be very noisy.. Chinese tourists etc..Afforded late check out and einjoyed evening drinks and snacks..will stay on club level again.

      Reviewed March 21, 2019
      8.8
      Excellent
      Mohd from Malaysia
      Couple
      Superior
      Stayed 1 night in October 2018

      Good escapade”

      Great place, good array for buffet, walking distance to some malls but had to cross big highways, preferably grab services

      Reviewed July 08, 2019

      Dear Guest, Thank you for your review. It is indeed a pleasure having you with us. Please note that for the safety and ease of foot travel for our guests, the hotel provides hourly shuttle bus services to and from the city linking to major shopping malls in Kota Kinabalu. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      6.0
      Raymond from Malaysia
      Family with young children
      Superior
      Stayed 2 nights in May 2019

      Location not so good”

      Had to queue for 15mins to check in. Location is opposite Imago shopping centre but not convenience as you need to use Grab to go to Imago and elsewhere because it's busy highway surrounding the hotel itself.

      Reviewed June 09, 2019

      Dear Guest, Thank you for your review. It is indeed a pleasure having you with us. Please note that for the safety and ease of foot travel for our guests, the hotel provides hourly shuttle bus services to and from the city linking to major shopping malls in Kota Kinabalu. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      6.8
      Good
      Irene
      Couple
      Superior
      Stayed 2 nights in June 2019

      Lack of communication among front door staff”

      Overall, it is ok but not worth every penny. The hotel room does not provide sanitary bag, for 3 days stayed, shampoo and shower gel are not been refilled or change everytime they done clean our room. On top of that, the front door guard (not all) should need to be trained to communicate well with customer. But the front desk and receptionist are the best👏

      Reviewed June 07, 2019

      Dear Guest, Thank you for your review. We have noted on your concerns and have notified our Management Team on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      6.4
      Good
      Ali from Brunei Darussalam
      Couple
      Superior
      Stayed 2 nights in May 2019

      Reasonable Hotel”

      Had a slight problem with this hotel not receiving my Agoda booking (I booked a few weeks earlier). I had to call agoda to solve this issue. This is the first time I've had to do this. Overall, location is ok (preferably with a car) and room is quiet roomy. Aircond does not work on the last day.

      Reviewed June 02, 2019

      Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      6.4
      Good
      Jeff from Malaysia
      Business traveler
      Superior
      Stayed 2 nights in May 2019

      Hotel need refurbishment ”

      The hotel is located about 10mins to the airport. However, the hotel is need refurbishment. Towels provided are worn out and does not match a 4 stars hotel standard. The mattress are not comfortable either. I think there are much better hotel in town with this rate.

      Reviewed May 13, 2019

      Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      8.8
      Excellent
      MARCELLA from Malaysia
      Family with teens
      Superior
      Stayed 3 nights in December 2018

      Late check in”

      We arrive at 4pm and thought that the room was ready if we come late and already paid..unfortunately we have to wait for 30 minutes to get into the room..it upset me because i am tired, heavily pregnant and wait in the long queue...finally we get into the room but the room given was far..but, in the good sides, the breakfast was excellent and beyond my expectation...kudos to that

      Reviewed January 17, 2019

      Dear Marcella, Warmest greetings from Ming Garden Hotel & Residences, Kota Kinabalu! Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize in regards to your experience during your stay with us. As a 4-Star establishment with numerous Tourism awards under our belt, we are disappointed to hear about your experiences but still extremely appreciative of your feedback, rest assured we will take necessary action for improvement. We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged for and which is our strength. Once again, we are truly sorry for all the inconvenience caused and we hope one day you will return and give us a chance to redeem ourselves. Regards, Shauntay Dawn Communications Manager

      Show more
      Ming Garden Hotel & Residences
      9.6
      Exceptional
      Fadzillah from Malaysia
      Family with young children
      Superior
      Stayed 1 night in October 2018

      Good value for money ”

      Our 2nd time here. Nice & informative from frontline to the cafe staff. The housekeeping also. Everyone always with sweet smile. Our booking was upgraded to residence suite. Thank you so much. My MIL enjoy staying there too. Surely will come back soon because my lil one love swimming in the pool. 👍👍👍

      Reviewed December 10, 2018
      5.6
      Rusli from Malaysia
      Family with young children
      Superior
      Stayed 1 night in July 2019

      Bad experience ”

      I

      Reviewed July 21, 2019
      5.6
      Kelvin
      Business traveler
      Superior
      Stayed 1 night in June 2019

      Front desk staff is extremely poor in conduct.”

      First room assigned has incumbent in the room during entry. Second room assigned was not accessible using the access card. Front desk staff did not apologize until intervention from the guest manager. However, the manager has done well for the recovery. At the check out, the front desk staff did not even acknowledge when I passed the access card.

      Reviewed June 28, 2019

      Dear Guest, Thank you for your review. We have noted on your concerns and have notified our Management Team on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      7.6
      Very good
      Asrul from Malaysia
      Solo traveler
      Superior
      Stayed 1 night in May 2019

      Great Room”

      Everything was ok.

      Reviewed June 29, 2019

      Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager

      Responded July 22, 2019
      Ming Garden Hotel & Residences
      9.6
      Exceptional
      Julia from Malaysia
      Family with young children
      Superior
      Stayed 1 night in April 2019

      Exceptional”

      My booking is using agoda. When i check in hotel around 4pm, the counter staff said that the room that i book already finish. So they upgrade my room without extra charge. Im so happy with that. Breakfast is ok. Swimming pool for children always crowded, when i bring my daughter swim at adult pool the staff keep tell us cannot bring child into the pool. Why? The child swim with their parent not alone or without supervised. Sigh! Overall is ok.

      Reviewed April 22, 2019
      12345
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      Ming Garden Hotel & Residences
      |Very good 7.6
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      • Very good location
      • Night Market
      • South Bus Terminal is within 0.28 km