Mitsui Garden Hotel Kyoto Shijo
Mitsui Garden Hotel Kyoto Shijo
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"Courteous staff, clean rooms, and decent food."

Andy

|

May 12, 2018

Small Double Bed Non-Smoking - Guestroom Mitsui Garden Hotel Kyoto Shijo
Small Double Bed Non-Smoking - Guestroom
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Lobby Mitsui Garden Hotel Kyoto Shijo
Lobby
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Lobby Mitsui Garden Hotel Kyoto Shijo
Lobby
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Interior view Mitsui Garden Hotel Kyoto Shijo
Interior view
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Excellent
Location
8.4
See all 65 photos Mitsui Garden Hotel Kyoto Shijo
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What guests are saying:
Thank you to check-in fast.
Haocheng from Taiwan
Group
feel comfortable when I stay, excellent customer service, tidy and clean Convenience to different sightseeing
Chi from Hong Kong
Solo traveler
Very good
Mui from Hong Kong
Couple
It isn't easy to find triple room in Japan but you can find here. with public spa and rest area, you can really relax after a long day of travel.
Pui from Hong Kong
Group
I love the onsen.
CHEE from Singapore
Couple
This hotel is convenient for travelers that opt for bus. It’s near to bus stop. A lot of restaurants nearby for lunch/dinner. Friendly staff.
Su from Malaysia
Family with young children
a nice hotel , very convenient with a small Onsen, it's great to experience the traditional Japanese bathing culture. Great!
Yu from China
Group
Very nice hotel. Close to bus stop - not too far from train station. I love the washing facility. It is so good I don’t have to worry about packing too heavy when traveling.
Ittiyada from Australia
Family with teens

Mitsui Garden Hotel Kyoto Shijo

Excellent location
- Inside city center
- What's nearby?
Excellent
From 2292 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.9
Recommended by 94% of guests
Value for money8.4
Location rating8.4
Nearest airportOsaka International Airport (ITM)
Distance to airport37.1 km
  • 380 meters to public transportation

  • Located in heart of Kyoto

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 13 times since yesterday | 13 travelers are looking at this property right now
Deluxe Double - Non-Smoking
Deluxe Double - Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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Standard Twin Non-Smoking
Standard Twin Non-Smoking
...
  • Room size: 19 m²/205 ft²
  • City view
  • 2 single beds
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Double - Smoking
Double - Smoking
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
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Small Double Bed Smoking
Small Double Bed Smoking
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 double bed
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Small Double Bed Non-Smoking
Small Double Bed Non-Smoking
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Twin -Smoking
Standard Twin -Smoking
...
  • Room size: 19 m²/205 ft²
  • City view
  • 2 single beds
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Moderate Twin Smoking
Moderate Twin Smoking
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Triple - 2 Single Beds Plus 1 Extra Bed - Non-Smoking
Triple - 2 Single Beds Plus 1 Extra Bed - Non-Smoking
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds and 1 sofa be...
Enter dates to see prices
Triple - Smoking
Triple - Smoking
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds and 1 sofa be...
Enter dates to see prices
Moderate Twin Non-Smoking
Moderate Twin Non-Smoking
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
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What people love about the property

  • "Friendly staff and the room is clean and tidy."

    Leong

    |

    December 28, 2017

  • "The hotel is clean and nice."

    Dorothy

    |

    December 16, 2017

  • "Room amenities are good, room is clean and comfortable."

    Conger

    |

    December 14, 2017

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More about Mitsui Garden Hotel Kyoto Shijo

More about Mitsui Garden Hotel Kyoto Shijo

"Very nice hotel."

Ittiyada

|

January 9, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Japanese cuisine
Japanese cuisine
Ogata
100 m Japanese
Shunkou Hide
110 m Japanese
Yokohama Tenkadori Shijo Shimmachi
130 m Japanese
American cuisine
American cuisine
California no Aoi Sora
650 m American, Bar, Pub
Wine Dining Umi Usagi
810 m American, Italian, Japanese
Masusan Coffee Shop
980 m American, Cafe
Asian cuisine
Asian cuisine
Shoraku
180 m Asian
Ujigawa
470 m Asian
Sojibo Shijokarasuma FT Square
490 m Asian

What they offer

"The location is just perfect."

Teerat

|

March 11, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2292)Booking.com Reviews (3781)
8.5
/
10
Cleanliness8.9
Facilities8.5
Location8.4
Room comfort and quality8.4
Service8.8
Value for money8.4
Provided by verified guests of Agoda
All languages
All guests (2292)
All room types
Showing 1324 verified guest comments
12345
7.2
Very good
WANG from Taiwan
Family with young children
Casual Twin Room Only - Room Only
Stayed 1 night in November 2018
Very good”
We stayed two nights in this hotel. Unfortunately all the good things (location, cleaners, pubic bath) of this hotel was erased by terrible experience during check-in in the first day. It’s okay the female front desk attendant could not explain parking policy. We really don’t mind. It was our 9th day of our family trip in Japan, so we’re pleased to pay parking fee as previous days. However response of the female front desk attendant was horrible. Her loud voice and rude attitude really shocked my wife and my son. They thought I must say something wrong but all I say was pardon and nothing more than trying to understand the calculation method of hotel parking. I admit our feeling to her attitude was not only insult but also discrimination to foreign guest who could not speak Japanese. Hopefully this was single accident and it won’t happen again to others.
Reviewed November 14, 2018
6.0
WANG from Taiwan
Family with young children
Standard Twin Non-Smoking
Stayed 1 night in November 2018
Horrible attitude of front desk attendant ”
We had terrible experience during check-in yesterday. The female front desk attendant could not explain parking policy. It’s okay and we really don’t mind. Yesterday is our 9th day of our family trip in Japan, so we’re pleased to pay parking fee as previous days. However response of the female front desk attendant was horrible. Her loud voice and rude attitude really shocked my wife and my son. They thought I must say something wrong but all I say was pardon and nothing more than trying to understand the calculation method of hotel parking. I admit our feeling to her attitude was not only insult but also discrimination to foreign guest who could not speak Japanese. Hopefully this was single accident and it won’t happen again to others.
Reviewed November 12, 2018
7.6
Very good
Kathy from United States
Couple
Economy Double
Stayed 3 nights in October 2018
Very good”
I recommend this based on its terrific central location but I do not recommend using Agoda.
Reviewed October 18, 2018
8.0
Excellent
Youliang from China
Couple
Standard Twin Non-Smoking
Stayed 3 nights in September 2018
just so so”
just so so
Reviewed October 09, 2018
8.4
Excellent
Thitaporn from Thailand
Family with teens
Standard Twin Non-Smoking
Stayed 1 night in September 2018
Clean and very good breakfast”
This is my second time to stay at this hotel. Room is clean and staffs are very good in English, easy for parking (underground) I also like the public bath which is clean and quite big. Good breakfast. Worth the price
Reviewed October 02, 2018
10.0
Exceptional
Shuyan from United States
Solo traveler
Standard Twin Non-Smoking
Stayed 3 nights in September 2018
Exceptional”
Very Nice Hotel! Very Nice Staff! will introduce you how to travel around Kyoto. Very new equipment and bed!Recommend!
Reviewed September 30, 2018
9.6
Exceptional
Eli from Israel
Couple
Small Double (1 bed) Non-Smoking
Stayed 1 night in September 2018
Awesome Hotel”
Great value for money, very good location and staff. The best part is the onsite Onsen bath and Massage Chairs which make it so fun to come back to this hotel after a long day afoot in the city
Reviewed September 25, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We are pleased to hear you have enjoyed your stay here. Fortunately we are located in central Kyoto. Hence, it is easy for our guests to go to the famous and popular places in Kyoto by city bus. Our hotel guests can buy the “One Day Bus Pass” at the ticket vending machine next to the reception. Furthermore, we prepare a bus access map or Kyoto city map which show sightseeing places and how to go there. We hope these give our guests a great advantage for sightseeing in Kyoto. We have various features to our facilities. Our garden view public bath, which can be used by our guests without any extra charge, is widely popular amongst our guests. We are glad to hear that you like it. Thank you again for taking your time to leave the kind comment. It is always wonderful to find out our guests had a great time in Kyoto. We look forward to welcoming you back in the near future. Front Office Manager
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Mitsui Garden Hotel Kyoto Shijo
8.0
Excellent
Poon from Singapore
Group
Standard Twin Non-Smoking
Stayed 4 nights in September 2018
good facilities ”
the facilities were good with onsen and massaging chairs
Reviewed September 17, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We are delighted that you have taken the time to share such a positive feedback following a great stay here. Our garden view public bath is located on the ground floor. In the front of it, the relaxation space is placed for our guests, where it is possible to enjoy the free massage chairs. All the guests can take it free of charge. We hope you have also enjoyed the experience of it. Thank you for choosing to stay with us and sincerely hope we will have the pleasure to welcome you back in the near future. Front Office Manager
Responded September 23, 2018
Mitsui Garden Hotel Kyoto Shijo
6.8
Good
Madan from Japan
Family with young children
Small Double (1 bed) Non-Smoking
Stayed 1 night in August 2018
Gr8 place for stay in Kyoto ”
Gr8 place
Reviewed August 17, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We are pleased to hear that you have enjoyed your stay with us. You can enjoy the beautiful scenery of each season in Kyoto. Different seasons have different attractions. We hope your visit this time has been memorable and you would like to come back again in the near future. Front Office Manager
Responded August 19, 2018
Mitsui Garden Hotel Kyoto Shijo
10.0
Exceptional
Justin from Singapore
Family with teens
Triple - 2 Single Beds Plus 1 Extra Bed - Non-Smoking
Stayed 2 nights in April 2018
Lovely hotel ”
Lovely hotel, nice and very helpful staff. Enjoyed the bath and the stay :)
Reviewed August 06, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We are pleased to find out that you have enjoyed your stay at our hotel. It is always wonderful to hear that our guests have been satisfied with the services we provide. We have various features to our facilities. Our garden view public bath, which can be used by our guests without any extra charge, is widely popular among our guests. We hope your experience in Kyoto has been memorable and would like to come back in the near future. Front Office Manager
Responded August 16, 2018
Mitsui Garden Hotel Kyoto Shijo
2.0
Kumiko from Sweden
Couple
Small Double Bed Non-Smoking
Stayed 2 nights in July 2018
worst hotel ever!”
Absolutly the worst hotel I have ever stayd. Hotel location is far away from the nerest station they recomend. Staff is not kind, even rude. The room was not clean. Dust on the wall and corners. Not worth for valuta.
Reviewed August 01, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. It is unfortunate that it seems that we could not meet your expectations this time. We are fortunate to be situated in central area of Kyoto. It is convenient for both the city bus and underground services. City Bus No.50 takes you directly from the main JR Kyoto Station to the front of our hotel. It takes approximately 10 minutes and runs every 15 minutes. The nearest underground Shijo station is only 5 to 10 minutes away on foot and it is two stops from main JR Kyoto Station. Regarding the cleaning, we are disappointed to hear there has been inconvenience for you. Your comments have been shared with the concerned departments for the further improvement. Thank you for taking your time to leave a valuable comment. We hope to regain your trust in our hotel with a better impression and you will consider another stay the next time you visit Kyoto. Front Office Manager
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Mitsui Garden Hotel Kyoto Shijo
10.0
Exceptional
Attila from Hungary
Group
Moderate Twin Non-Smoking
Stayed 1 night in March 2018
nice hotel”
Great hotel. value for money. clean room. friendly staff who can communicate english well
Reviewed July 06, 2018
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We are pleased to hear that you had a pleasant stay with us. We attempt to do our guests for further improvement in our service and quality.We all look forward to seeing you in the near future. Front Office Manager.
Responded July 09, 2018
Mitsui Garden Hotel Kyoto Shijo
8.0
Excellent
kai from China
Family with young children
Triple Room without Cleaning Service - Smoking
Stayed 5 nights in June 2018
very good”
very good
Reviewed June 17, 2018
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo and taking the time to rate us here. It is always wonderful to find out that our guest has enjoyed his or her stay here. We look forward to being of service to you on your next visit to Kyoto in the near future. Front Office Manager
Responded June 20, 2018
Mitsui Garden Hotel Kyoto Shijo
6.4
Good
Jill from Australia
Couple
Room
Stayed 3 nights in May 2018
Good”
Osaka Mitsui quite a lot,better. We were able to compare.
Reviewed May 31, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We hope your experience in Kyoto has been pleasant. Therefore your comment means a great deal to us. Thank you again for choosing to stay with us and sincerely hope we will have the pleasure to welcome you back in the near future. Front Office Manager
Responded July 26, 2018
Mitsui Garden Hotel Kyoto Shijo
9.2
Exceptional
Andy from Canada
Couple
Small Double Bed Non-Smoking
Stayed 3 nights in May 2018
Overall Pleasant Stay”
Courteous staff, clean rooms, and decent food. I won't bother listing the facilities as that's on the hotel booking sites, but one pleasant surprise I did not expect was a customized smartphone with unlimited data and calling, free to use during your stay! There is also a Kyoto bus day pass vending machine in the lobby and a convenience store steps away. I would stay with them again.
Reviewed May 12, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We are happy to hear you have enjoyed your stay here. Where we are located is quite central in Kyoto. A convenience store is almost next door to us. There is a 24 hour open supermarket at the corner of the street. All the major tourist spots are easily accessible by bus. You can purchase one day bus passes from the vending machine in the lobby. We are pleased to inform you that we have started placing a free rental smartphone called handy in every room. It is possible to make an international phone call to seven different countries for free. An internet access for using maps or logging into your SNS account is also possible with the handy phone. During your stay, you can take it outside of the hotel to use it for your sightseeing in Kyoto. We are pleased to hear you have made a good use of it. Thank you for taking your time to leave a kind comment. We look forward to welcoming you back in the near future. Front Office Manager
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Mitsui Garden Hotel Kyoto Shijo
9.2
Exceptional
Yu from China
Family with young children
Triple - Non-Smoking
Stayed 2 nights in April 2018
the room is small with 3 beds.”
The room was small with 3 beds. The location was ok, not too far fm the shopping area. If travel from Kyoto station should take bus about 15min. or walk 5-10 min to subway station . the best was the public bath. The staff were nice. they prepared everything for my child in advance.
Reviewed April 26, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We appreciate that you have taken your time out to leave a comment after your stay. Although it is regrettable that you felt the room was rather small, we also have likes of a Deluxe Triple room with space of 25 sqm. Perhaps you might like to give it a try next time. Whenever you have a request or concern, please never hesitate to come to the reception. We are located about 3km in the direction of north from the main JR Kyoto station. When you come from the JR Kyoto station to our hotel, you can use City Bus No. 50 or the metro Karasuma Line. From the Shijo metro station it takes 5 to 10 minutes on foot to reach us. At the hotel, we have the garden view public bath where our guests can use for free. We are particularly glad that you have been impressed with our staff and services. It is wonderful that your whole family enjoyed Kyoto. We hope we will be able to welcome you back in the near future. Front Office Manager
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Mitsui Garden Hotel Kyoto Shijo
9.6
Exceptional
Maciej from Poland
Couple
Double - Non-Smoking
Stayed 2 nights in March 2018
Nice location and onsen”
Really nice hotel, few minutes walk from public transport. Nice onsen on the base level to chill after sightseeing
Reviewed April 24, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We are pleased to hear that you have enjoyed your stay with us. Fortunately we are located in central Kyoto. Hence, it is easy for our guests to go to the famous and popular places in Kyoto by city bus. Our hotel guests can buy the “One Day Bus Pass” at the ticket vending machine next to the reception. Furthermore, we prepare a bus access map or Kyoto city map which show sightseeing places and how to go there. We hope these give our guests a great advantage for sightseeing in Kyoto. We have various features to our facilities. Our garden view public bath, which can be used by our guests without any extra charge, is widely popular amongst our guests. Thank you for taking your time to leave a wonderful comment. We look forward to welcoming you back in the near future. Front Office Manager
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Mitsui Garden Hotel Kyoto Shijo
8.0
Excellent
Goh from Singapore
Couple
Triple - 2 Single Beds Plus 1 Extra Bed - Non-Smoking
Stayed 3 nights in April 2018
Very good”
Love the public hot bath
Reviewed April 18, 2018
7.6
Very good
Mary from United States
Group
Twin Room Non-Refundable
Stayed 2 nights in March 2018
Very good”
I would probably recommend this Hotel to someone who doesn’t care about having a small room and a bathroom that is similar to an airplane bathroom. Rooms are very small but clean. Breakfast buffet had very good selections. Staff was very helpful. But if I have to do my trip all over again, I would not stay here again just because it was too small for my husband and I. We were trying to be economical but next time, I rather pay more money for bigger space and more lux hotel. Thank you.
Reviewed April 09, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We appreciate that you have taken your time out to leave such a kind review on your recent stay at our hotel. Although it is regrettable that you felt the room was small, it is wonderful that you seem you have enjoyed your stay here. Regarding the rooms, we have various types including a Deluxe Double room and Deluxe Twin room with space of 25 sqm. Perhaps you might like to give it a try next time. Apart from that, we sincerely hope we have managed to meet your expectations. At the moment we are putting in a considerable amount of effort to our breakfast. We hope our guests can have a relaxing time in the morning with the taste of Kyoto. The freshly cooked Japanese omelette is highly recommended. Thank you again for your suggestion. What you write is extremely valuable to us. We hope we will the opportunity to welcome you back in the near future. Front Office Manager
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Mitsui Garden Hotel Kyoto Shijo
3.6
Manish from India
Family with young children
Triple - 2 Single Beds Plus 1 Extra Bed - Non-Smoking
Stayed 2 nights in March 2018
Very poor consumer focus”
Started with friends' booking being confused, and then rather than resolving, taking the excuse of hotel policy to charge extra, just because we visited in peak season. Then at time of check out asked for extra payment for a 30 min extension request for check out time to 11.30 aM instead of 11 am. Again company policy cited as excuse. Well if it is company policy, then Mitsui has just lost 2 families as consumer for life
Reviewed April 03, 2018
Thank you for staying at Mitsui Garden Hotel Kyoto Shijo. We truly appreciate that you have taken your time to write a review of our hotel. We regret to hear that we could not have served you in the way you expected from us. Regarding your friend’s reservation, it was the case that the presentation of the details of rooms was not clear to him. We shall improve the aspect, in order for our guests to have a satisfactory stay. Preparing for the rooms for next guests, we ask all our guests to check out before 11. If a guest prefers a late check out, it is possible to do so for 1,000 JPY per hour depending on the situation of the requested day. In any case we inform the guests who have not checked out before 11, before he or she is charged. It is unfortunate that there seems some miscommunication. We shall try to be as flexible as we can and create the best environment possible for our guests to stay in Kyoto. Thank you again for taking your time to leave a comment. Front Office Manager
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Mitsui Garden Hotel Kyoto Shijo
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