Mitsui Garden Hotel Kyoto Shijo

We stayed two nights in this hotel. Unfortunately all the good things (location, cleaners, pubic bath) of this hotel was erased by terrible experience during check-in in the first day. It’s okay the female front desk attendant could not explain parking policy. We really don’t mind. It was our 9th day of our family trip in Japan, so we’re pleased to pay parking fee as previous days. However response of the female front desk attendant was horrible. Her loud voice and rude attitude really shocked my wife and my son. They thought I must say something wrong but all I say was pardon and nothing more than trying to understand the calculation method of hotel parking. I admit our feeling to her attitude was not only insult but also discrimination to foreign guest who could not speak Japanese. Hopefully this was single accident and it won’t happen again to others.

We had terrible experience during check-in yesterday. The female front desk attendant could not explain parking policy. It’s okay and we really don’t mind. Yesterday is our 9th day of our family trip in Japan, so we’re pleased to pay parking fee as previous days. However response of the female front desk attendant was horrible. Her loud voice and rude attitude really shocked my wife and my son. They thought I must say something wrong but all I say was pardon and nothing more than trying to understand the calculation method of hotel parking. I admit our feeling to her attitude was not only insult but also discrimination to foreign guest who could not speak Japanese. Hopefully this was single accident and it won’t happen again to others.

I recommend this based on its terrific central location but I do not recommend using Agoda.

just so so

This is my second time to stay at this hotel. Room is clean and staffs are very good in English, easy for parking (underground) I also like the public bath which is clean and quite big. Good breakfast. Worth the price

Very Nice Hotel！ Very Nice Staff！ will introduce you how to travel around Kyoto. Very new equipment and bed！Recommend！

Great value for money, very good location and staff. The best part is the onsite Onsen bath and Massage Chairs which make it so fun to come back to this hotel after a long day afoot in the city

the facilities were good with onsen and massaging chairs

Gr8 place

Lovely hotel, nice and very helpful staff. Enjoyed the bath and the stay :)

Absolutly the worst hotel I have ever stayd. Hotel location is far away from the nerest station they recomend. Staff is not kind, even rude. The room was not clean. Dust on the wall and corners. Not worth for valuta.

Great hotel. value for money. clean room. friendly staff who can communicate english well

very good

Osaka Mitsui quite a lot,better. We were able to compare.

Courteous staff, clean rooms, and decent food. I won't bother listing the facilities as that's on the hotel booking sites, but one pleasant surprise I did not expect was a customized smartphone with unlimited data and calling, free to use during your stay! There is also a Kyoto bus day pass vending machine in the lobby and a convenience store steps away. I would stay with them again.

The room was small with 3 beds. The location was ok, not too far fm the shopping area. If travel from Kyoto station should take bus about 15min. or walk 5-10 min to subway station . the best was the public bath. The staff were nice. they prepared everything for my child in advance.

Really nice hotel, few minutes walk from public transport. Nice onsen on the base level to chill after sightseeing

Love the public hot bath

I would probably recommend this Hotel to someone who doesn’t care about having a small room and a bathroom that is similar to an airplane bathroom. Rooms are very small but clean. Breakfast buffet had very good selections. Staff was very helpful. But if I have to do my trip all over again, I would not stay here again just because it was too small for my husband and I. We were trying to be economical but next time, I rather pay more money for bigger space and more lux hotel. Thank you.

Started with friends' booking being confused, and then rather than resolving, taking the excuse of hotel policy to charge extra, just because we visited in peak season. Then at time of check out asked for extra payment for a 30 min extension request for check out time to 11.30 aM instead of 11 am. Again company policy cited as excuse. Well if it is company policy, then Mitsui has just lost 2 families as consumer for life