Make the journey nearly perfect!”

Although I have only stayed for 1 night, but Mitsui Garden Hotel Kyoto Shinmachi Bettei did really impress me by its friendly staff, the facilities at room and the beautiful Kyoto-style design. I arrived at hotel in the early morning, as soon as the staff at front door saw me carrying my luggage, she immediately helped me with my heavy luggage and escorted me to lobby. After leaving my luggage to them (standard check-in 15:00), I asked few questions like transportation to Fushimi-Inari Taisha, the front office agent was very patient and nice while answering my questions (communicating with English was fine here). And the front office staff were having their smiles all the time. And the facilities at room were really sweet, for example, they even provided oily-remover for guests who wore make-up! and the bath-robe was also a very thoughtful idea since they did have a public large bath for guests in house (and it is free!) there were also complimentary two green tea bags and coffee bags for guests. And the bed was too comfortable that you might want to cancel all the trip schedule in order to lie on the bed. And the unique and special design of the hotel was fascinating as well, you could feel the strong sense of "Kyoto". I would definitely come back to this perfect place next time when visiting Kyoto! Thank you for making my stay a really great memory! (And I would like to try their breakfast next time which was strongly recommended by one of their staff)!

Great hotel + decor right off the main street”

I couldn't be happier with my stay at Mitsui Garden Hotel Kyoto, Shinmachi Bettei. The staff were amazing and extremely friendly, and the facilities were the perfect mix between traditional and modern. The sento (in door public bath) was a one of a kind experience!!

Exceptional”

Hotel staff is very helpful and friendly. Room size is bigger than a standard Japanese hotel. Bathroom too is not too small. There is a hot bath area that is clean and cozy, good place to have a soak after a long day shopping. Do note that there is 2 Mitsui Garden Hotel close to each other the Shinmachi Bettei is further in frim the main street. Theres also a number of nice restaurent around the hotel.

Brand New Hotel with a Kyoto Feel”

I reached the hotel to find out that they cancelled my booking on the first night although until now, I am not sure whether it was Agoda's fault or the hotel's fault. The staff was kind enough to put me to another hotel under the same chain but it was so much older than Shinmachi Bettei. The staff offered free breakfast as compensation for what had happened when I moved back to this hotel on the 2nd night. The hotel itself is very nice. Totally new as it just opened in March 2014 and the external design is uniquely primitive Kyoto style. The rooms are clean and orderly. There is a hot spring inside the hotel as well. Location of hotel is about 8 to 10 mins to the nearest subway by foot. There are also nearby bus stations for easy access to the temples where you can do temple hopping for one day using the one-day free bus pass.

great hotel ”

we stayed for 1 night in mitsui garden hotel shinmachi. when we arrived it was late and difficult to find nearby restaurant. The hotel itself was great, decent, comfortable and clean. But not so close to the subway/station. The hotel staff was so helpful and friendly. Thank you

A Hidden Gem”

Mitsui Garden has a nondescript facade that is hidden amongst the charming streets of Kyoto. The hotel decor and layout embodies the Japanese minimalistic style and feels very welcoming. Staff were extremely friendly and helpful in assisting us with restaurant recommendations and bookings as well. Rooms were very well kept, modern and fairly spacious by Japanese standards. Accessibility to coin operated laundry machines were a big plus. Hotel location is not as convenient as it is approximately 10-15 minutes from the nearest station but an enjoyable walk through small lantern lit alleyways. Hotel guests were also able to access the public baths with carbonated water - great experience, clean with plenty of amenities. Would definitely revisit.

A pleasant stay in Mitsui Garden Kyoto”

I booked with Mitsui Garden at the last minute before my flight, and I’m glad I made the right choice. The hotel lobby is so beautiful with all the little sophisticated details that if you pay attention to it, you would be surprised. The room is also super tidy and clean, and the staff is extremely helpful and friendly. I would definitely recommend this hotel to my friends!

Super hotel”

Very modern, stylish, clean and nice hotel. Very good public hot spring bathing facilities. If I knew this chain before, I would book Mitsui Garden hotel for all my stopovers in Japan.

Excellent hotel with most friendly staff”

I was in Kyoto early Sep., '17 with my family and stayed in the hotel for 3 nights. A parcel from my Japanese friends had been sent to me before my arrival. The staff was so helpful by receiving the parcel on my behalf and kept that for me. Ms. Tanaka was a star to offer us the help with friendliness & enthusiasm. All the other of her colleagues were so nice as well. The hotel location is very good. We are planning to visit Kyoto again in the future and will definitely stay in the same hotel. Thanks for your excellent service, Ms. Tanaka and all of your colleagues! The hotel and the staff have made us love Kyoto even more! See you again soon, Kyoto!

Kyoto Omotenashi”

Attentive staff quickly helped me through check in and I was informed that I booked a rather tiny room without private bathroom. At a small amount I was able to upgrade my room with larger living area and my private bathroom. Finally I find my room very well equipped and comfy. I really enjoy my street view to the machiya style of Kyoto. And I really like decor in the lobby. The Autumn leaves in the middle garden made me feel I'm living in a Kyoto townhouse. But the most impressing is the omotenashi, a Japanese word that describe heartfelt warm welcome and smooth service.

Better than my expectation ”

I would say it can be on par with Hotel The Celestine Kyoto Gion, though actually they are both under Mitsui Hotel Group. Only one thing seems weird. I failed to find the place to dispose my used towel in the public bath.

Very good experience”

Will definitely come back to stay next time becoz the breakfast buffet with plenty varieties. Staff are very nice n polite to greet. Room is ready for you with warm air after u arrive a bit late of a day. Luggages are also prepared for you in the room as well while others hotel just ask you to push your luggages back to the room yourselves. Privacy is very good here as you have to tap your room card eveb before you go for elevator. Would be more appreciated if the public bath n onsen area could be more spacious. Hotel location is good which is relatively quieter those on thr main street near Shijo Karasuma! Street nearby hotel is picturesque that the small and wooden houses fills up your eyes with the unique Kyoto-style!

Hotel with an old Kyoto design”

Hotel is very new just opened in March 2014. Outer design is very old Kyoto style but the internal renovation is quite new and modern. There is also a hot spring inside the hotel. Location is about 8 min walk to the nearest subway station and about 5 min walk to the nearest bus station where one can go for a one-day temple hopping in Kyoto using the one-day bus pass. Rooms are very clean complete with the toilet amenities.

Fantastic little hotel.”

This hotel is quiet, and very welcoming. Staff were extremely friendly, and made the effort to make our stay very enjoyable. One of the women even chased us down to tell us that she would be on days off, would miss our departure and wished us the best. The breakfast buffet is excellent catering to both Japanese and Western tastes, and a special mention must go to the hotel onsen which is perfect at the end of a day spent walking. The icing on the cake for service was us realising the day after check out that our 4yr old daughter had left her beloved toy rabbit behind; she was in tears and yet a quick call to the hotel had them find it and offer to post it to our hotel in Tokyo. We are indebted and she is very thankful! Thanks for the stay, we'd love to come back, and will if we are in Kyoto.

Nice design, clean and comfortable for new ages ”

We're impressed with the hotel design and cleanness. The hotel is in the middle of Kyoto. If you are a young couples or travel with friends , it's not much far from subway station. But if you travel with elder parents or baby, it may be a bit far from main public transportation. The room is nice comfort and clean although the window cannot be opened or looked through see the outside and room is compact in size. I definitely recommend this hotel for travelers who want to get modern Japanese atmosphere and walking distance is not a problem.

It was a great stay!”

This was my second time to stay at Mitsui Garden hotel and it was as pleasant as always!

Excellent hotel, superb service”

The hotel is perfectly located to bus, train and local attractions. Literally 7 minutes walk from Nishiki market. Service is above and beyond. Staff is warm, friendly, welcoming and helpful with directions and recommendations. Our room was spacious, well equipped and the bed was comfortable. Will definitely stay here again if I travel to Kyoto.

A nice little hotel with onsen in a lovely area of central Kyoto”

A nice little hotel with onsen in a lovely area of central Kyoto. There is a Japanese restaurant at the hotel G/F serving quality food and a few local restaurants around the neighborhood, all within walking distance. The area has a lot of old architecture, old building, old streets, which we really like. Parking is just opposite the hotel. The staff are very helpful as well. The location is convenient with easy access to the popular shopping areas and dining places.

Beutiful Japanese Modern Design Hotel”

It was our 2 nd time stay, so no need to describe how impress we have at this hotel. With its stylish minimalist Japanese modern design, its good location not far from Shijo dori and Sanjo dori where full of interesting little shops and its comfort ultra clean room. It definitely will be one of our choice to stay again next time we plan to come to Kyoto.

new, nice room, easy to get public transportation”

I stayed this hotel for 2 nights, and I like it very much. The hotel is new, so furniture and things in room are nice and clear. Staffs are very helpful and nice, and hotel provides their map to all attractions in Kyoto. There is a public bath room for guests in this hotel, and their internet is pretty fast. It's a very nice 4 star hotel.