Mitsui Garden Hotel Okayama
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Mitsui Garden Hotel Okayama

1-7 ekimotomachi, Okayama, Okayama, Japan, 700-0024
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Single Room - Non-Smoking - Guestroom Mitsui Garden Hotel Okayama
Single Room - Non-Smoking - Guestroom
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     Mitsui Garden Hotel Okayama
    Small Double Room - Non-Smoking - Guestroom Mitsui Garden Hotel Okayama
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     Mitsui Garden Hotel Okayama

    Mitsui Garden Hotel Okayama Reviews

    8.6
    Excellent
    /10
    (1721 reviews)See what guests said
    6.4
    Good

    "Convenient and accessible to shopping areas."

    MYRA

    -

    May 23, 2018

    8.7
    Excellent service
    Recommended by 94% of guests

    Things you’ll love about Mitsui Garden Hotel Okayama

    Things you'll love

    • 340 meters to public transportation

    • Located in heart of Okayama

    • Free Wi-Fi in all rooms!

    • Hot spring bath

    Exceptional
    Location
    9.2
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Aeon Mall Okayama160 m
  • Momotaro Statue170 m
  • Sun Station Terrace Okayama280 m
  • Okayama Orient Museum1.2 km
  • Korakuen Gardens1.6 km
  • Okayama Castle1.7 km
  • Kibitsuhiko Shrine5.08 km
  • Kibitsu Shrine6.2 km
  • Saijoinarisanmyokyoji9.27 km
  • Ki castle15.76 km
  • Don't miss out!

    11 travelers are looking at this property right now | 21 travelers have booked today.

    Value for money8.3
    Location rating9.2
    Nearest airportOkayama Airport (OKJ)
    Distance to airport12.3 km

    Rooms available at Mitsui Garden Hotel Okayama

    8.0
    Very good
    Room comfort & quality
    Superior Double - Smoking
    Superior Double - Smoking
    ...
    • Room size: 20 m²/215 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Twin with Extra Bed - Smoking
    Twin with Extra Bed - Smoking
    ...
    • Room size: 20 m²/215 ft²
    • Smoking allowed
    • 3 single beds
    Enter dates to see prices
    Superior Double - Non-Smoking
    Superior Double - Non-Smoking
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Small Double Room - Smoking
    Small Double Room - Smoking
    ...
    • Room size: 14 m²/151 ft²
    • Smoking allowed
    • 1 semi double bed
    Enter dates to see prices
    Twin Room - Non-Smoking
    Twin Room - Non-Smoking
    ...
    • Room size: 17 m²/183 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin - Non-Smoking
    Deluxe Twin - Non-Smoking
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Twin with Extra Bed - Non-Smoking
    Twin with Extra Bed - Non-Smoking
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 3 single beds
    Enter dates to see prices
    Twin Room - Smoking
    Twin Room - Smoking
    ...
    • Room size: 17 m²/183 ft²
    • Smoking allowed
    • 2 single beds
    Enter dates to see prices
    Small Double Room - Non-Smoking
    Small Double Room - Non-Smoking
    ...
    • Room size: 14 m²/151 ft²
    • Non-smoking
    • 1 semi double bed
    Enter dates to see prices
    Deluxe Twin Smoking
    Deluxe Twin Smoking
    ...
    • Room size: 20 m²/215 ft²
    • Smoking allowed
    • 2 single beds
    Enter dates to see prices

    What people love about Mitsui Garden Hotel Okayama

    • 8.0
      Very good

      "Great staff , location & breakfast."

      Kenny

      |

      December 31, 2018

    • 8.0
      Very good

      "The hotel's location is great, close to the JR station and the mall."

      Anyamani

      |

      October 18, 2018

    • 8.0
      Very good

      "The hotel has its own public bath which is very good after a long day travelling."

      Anyamani

      |

      October 18, 2018

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    More about Mitsui Garden Hotel Okayama

    More about Mitsui Garden Hotel Okayama

    9.6
    Exceptional

    "If got chance, will stay again"

    Ang

    |

    April 30, 2018

    An overview

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    What they offer

    8.8
    Excellent

    "The excellent location is quite convenience for travelling b..."

    Yuk Y.

    |

    December 6, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Mitsui Garden Hotel Okayama from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1721)Booking.com Reviews (2445)
    8.6
    /
    10
    Cleanliness8.6
    Facilities8.3
    Location9.2
    Room comfort and quality8.0
    Service8.7
    Value for money8.3
    All languages
    All guests (1721)
    All room types

    Show reviews that mention 

    Showing 544 verified guest comments
    12345
    9.6
    Exceptional
    Lee from Hong Kong
    Couple
    Small Double Room - Non-Smoking
    Stayed 5 nights in April 2019

    Excellent location. Nice staff. Very good breakfast buffet.”

    Location is very good as it is close to Okayama JR station and Aeon. Restaurants and convenient store are nearby. Hotel breakfast is very good, with variety of dishes. But seats may be not enough (or perhaps I stayed during peak season). When we went during peak hours, we had to wait for more than 15min for seats. Staffs are nice and helpful.

    Reviewed May 05, 2019

    Thank you for staying with us. We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We thank you once again for highly recommending, especially our breakfast at Garden Cafe. We arrange a lot of Japanese and Weston dishes. Our restaurant is prepared using choice local ingredients and food. We have spevial menu on every Monday and events each season. Please taste it next time. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager

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    Mitsui Garden Hotel Okayama
    8.8
    Excellent
    Insoo from South Korea
    Family with teens
    Deluxe Twin - Non-Smoking
    Stayed 3 nights in May 2019

    excellent location”

    Ideal place to use JR train and visit Aeon shoping center. Room is rather small as other Japanese hotel. But public bath is wonderful. You don't need to shower at your tiny bathroom.

    Reviewed May 18, 2019

    Thank you for staying with us. We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We hope you enjoyed the public bath, located on the 10th floor, complimentary and exclusive for hotel guests only. It surely makes you relaxed at the end of day and is great start with in the morning. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager

    Responded May 26, 2019
    Mitsui Garden Hotel Okayama
    10.0
    Exceptional
    Chang
    Solo traveler
    Twin Room - Non-Smoking
    Stayed 1 night in May 2019

    Very good location with super nice room”

    Bathroom is bigger than much hotel in JP. Staffs are very friendly and helpful. Highly recommended to everyone.

    Reviewed May 10, 2019

    We appriciate for staying with us. We are very glad to know that you were satisfied with our facility and services. We will continue our effort to provide the best service to have an exceptional experience in Okayama. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager

    Responded May 26, 2019
    Mitsui Garden Hotel Okayama
    8.8
    Excellent
    Yuk from Hong Kong
    Solo traveler
    Small Double Room - Non-Smoking
    Stayed 3 nights in December 2018

    Good location & value for money”

    This is my second time for staying at Mitsui Garden Hotel Okayama. The excellent location is quite convenience for travelling by bus or JR or tramway. One of the reason why choose this hotel again - the onsen but really crowded when the busy hour 8pm-11pm but it's comfortable if you used the service at 5pm. And the price are reasonable & affordable.

    Reviewed December 06, 2018

    Thank you very much for having stayed at Mitsui Garden Hotel Okayama and distributing your time to share your detailed feedback. We hope that you enjoyed the location of the hotel which is set in a wonderful location in close to Okayama station. It is quite convenient to go to main sightseeing spots, restaurants and shops by walk. We are also glad to hear that you enjoyed the public bath, located on the 10th floor, complimentary and exclusive for hotel guests only. It surely makes you relaxed at the end of day and is great start with in the morning. Again, we appreciate your feedback and hope to have the opportunity to welcome you back should you consider a future visit. Front Office Manager

    Responded December 08, 2018
    Mitsui Garden Hotel Okayama
    6.4
    Good
    Tsz from Hong Kong
    Couple
    Small Double Room - Non-Smoking
    Stayed 2 nights in May 2019

    Convenient location but the hotel is a bit old”

    Convenient location, just about 5mins walk to Aeon Mall and also close to Okayama JR. But the hotel room is a bit old and rather small

    Reviewed May 12, 2019

    Thank you for staying at our hotel. Thank you for taking the time to post your feedback. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We feel sorry to hear that the size of you room did not meet your expectations. We woudl appriciate your kind understanding for the room situation in the city of Japan. Okayama is densely populated city, we disigned most of our room a bit compact but for function and convenience.We hope that you could also try our Double room which has bigger than the standard single room and Semi-Double room next time. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Manager

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    Mitsui Garden Hotel Okayama
    6.4
    Good
    Tin from Hong Kong
    Couple
    Twin Room - Non-Smoking
    Stayed 2 nights in March 2019

    Staffs are not nice”

    The location of the hotel is very convenient but other than that, I'm not very happy with my stay. The receptionist is not very friendly to me. And think that I don't understand her English. The hotel is quite old indeed and room is relatively small. There is no natural night in my room as the sunlight is blocked by another building outside.

    Reviewed April 06, 2019

    Thank you for having stayed at Mitsui Garden Hotel Okayama and taking the time from your busy schedule to share your valuable feedback. We are so pleased to hear that you enjoyed the location. On the other hands, we regret to hear that some of our staff has confused you in communicating in English. At the reception there is someone can speak English wearing badge and we have ongoing programs to improve the level of English amongst our staff. Regarding the room, we are sorry to know that we failed to meet your satisfaction with a size of a room. We would appreciate your kind understanding for the room situation in the city of Japan. In Japan there is a high demand for this size of room for a lot of our business travelers as it caters to their specific needs. However, we keep your valuable comment in our mind, and we will make use of your valuable comment for our future renovation. Mitsui Garden Hotel Okayama Front Office Manager

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    Mitsui Garden Hotel Okayama
    10.0
    Exceptional
    Mindy
    Couple
    Twin Room
    Stayed 1 night in March 2019

    Highly recommended!”

    The location is super convenient, 5 mins walk from JR/Shinkansen station, 5 mins walk to Aeon, 5 Mins walk to Don Quijote. I love their hot bath and free massage chair. The room is in decent size and I highly recommend this hotel to anyone who is visiting Okayama.

    Reviewed March 06, 2019

    Thank you for choosing to stay with us and for taking the time to post your feedback. It is wonderful to know that you were really satisfied with convenient location, and public bath. Our hotel is located close to Okayama bullet train station and takes 30min by shuttle bus from Okayama airport to Okayama station. Furthermore, you could enjoy shopping center and major appliance store within walking distance. In addition, there are many restaurants and bars near from our hotel, so you will be able to enjoy when you will come to Okayama and our hotel next time. We have some recommend place, so please ask to receptionist. Furthermore, we are sure that all of our guest who tried our garden public bath and massage chair would have a wonderful time at end of the day and start in the morning. Once again, we appreciate your feedback and look forward to welcoming you back to the Mistui Garden Hotel Okayama in the near future. Mitsui Garden Hotel Okayama Front Office Manager

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    Mitsui Garden Hotel Okayama
    6.4
    Good
    KWAN from Hong Kong
    Couple
    Small Double Room - Non-Smoking
    Stayed 1 night in February 2019

    Very average and aged hotel”

    The air conditioning was terrible: smelly and you actually have no control of it. Changed room due to some strong curry smell in the first but after a while the second also smelled curry, so it had to do with the air conditioning. Toilet is small but we stayed in the semi double room for one night so it was expected. Location was good but the air conditioning was so uncomfortable I cannot recommend this hotel.

    Reviewed February 10, 2019

    Thank you very much for having chosen at Okayama from among a number of hotels and taking time to review of the hotel.We very regret to hear that we were unable to meet your expectations in regards to our room condition. Kindly be advised that air conditioning system, heating and cooling, can be varied by our staff according to the weather, the season and other factors. In this case, the possibility of cause would be rise in temperature by unseasonal weather. We are sorry to hear that you felt some smell of curry on your stay. We will share your comments among all staff and actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. However, your comments have been shared with us and we ensure to improve the problem in the near future. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit. Mitsui Garden Hotel Okayama Front Office Manager

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    Mitsui Garden Hotel Okayama
    8.4
    Excellent
    Steffen from Germany
    Couple
    Small Double Room - Non-Smoking
    Stayed 1 night in April 2019

    Decent hotel to explore Okayama”

    Clean hotel and friendly staff but small room - as usual in Japan. The breakfast (although not "fantastic") was among the best we had during our trip through Japan.

    Reviewed April 17, 2019

    Thank you for having chosen at Okayama from among a number of hotels and taking time to review of the hotel. We are so pleased to hear that you enjoyed the location and the staff’s performance. We will keep our best to make the guest's stay comfortable. On the other hand,we are sorry to hear that the size of your room did not meet your expectations. In the city of Japan, there is a high demand for this size of room for a lot of our business travelers as it caters to their specific needs. We would appreciate your kind understanding for the room situation in here. We designed most of our room a bit compact but for function and convenience. However, we keep your valuable comment in our mind, and we will make use of your comment for our future renovation. Again, thank you very much for sharing feedback and we look forward to welcoming you back to Mitsui Garden Hotel Okayama. Mitsui Garden Hotel Okayama Front Office Manager

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    Mitsui Garden Hotel Okayama
    10.0
    Exceptional
    Li from Singapore
    Solo traveler
    Small Double Room - Non-Smoking
    Stayed 1 night in March 2019

    Great onsen and location is good”

    Easy to find after walking out from train station. AEON mall and Don Quijote is just nearby. Onsen facilities are standard and well worth the money paid.

    Reviewed March 28, 2019

    Thank you very much for having chosen at Okayama from among a number of hotels and taking time to review of the hotel. We are delighted to hear that you were satisfied with our location. Our hotel is located within walking distance from the bullet station. Also you can go to many major tourist spots by train and bus. We believe from our hotel it is convenient to move around in Okayama. In addition, you could enjoy shopping department store, shops and appliance store on foot. We are glad to hear that you enjoyed the public bath, located on the 10th floor, complimentary and exclusive for hotel guests only. It surely makes you relaxed at the end of day and is great start with in the morning. Again, thank you very much for sharing feedback and we look forward to welcoming you back to Mitsui Garden Hotel Okayama. Mitsui Garden Hotel Okayama Front Office Manager

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    Mitsui Garden Hotel Okayama
    10.0
    Exceptional
    Suranee from Thailand
    Group
    Twin with Extra Bed - Non-Smoking
    Stayed 2 nights in August 2018

    Great ”

    Good location, nice hotel, good staff

    Reviewed February 24, 2019

    Thank you very much for having stayed at Mitsui Garden Hotel Okayama and distributing your time to share your detailed feedback. We are so pleased to hear that you enjoyed the staff’s performance. We will keep our best to make the guest's stay comfortable. We hope that you enjoyed the location of the hotel which is set in a wonderful location in close to Okayama station. It is quite convenient to go to main sightseeing spots by tram and walk. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with our staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Once again, we appreciate your feedback and look forward to welcoming you back to the Mistui Garden Hotel Okayama in the near future. Mitsui Garden Hotel Okayama Front Office Manager

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    Mitsui Garden Hotel Okayama
    10.0
    Exceptional
    CHOI from South Korea
    Solo traveler
    Small Double Room - Non-Smoking
    Stayed 2 nights in February 2018

    perfect hotel for Okayama travelers”

    Location,room,staffs,and breakfast-everything is perfect. Some staffs speak English very well.Almost right beside to Okayama station,downtown and some major shopping malls.Love the public bath,enjoyed every night.

    Reviewed February 18, 2018

    Thank you for staying at Mitsui Garden Hotel Okayama. We are truly pleased to hear you have left here satisfied. Our convenient location is one of the selling points. You can walk to sightseeing spots and shopping area in Okayama. We would be more than welcome to assist our guests with some recommendations and transportation needs at the reception. We often display information about some events in Okayama. We hope that it is useful for our guests to help their sightseeing plan. Furthermore, we are happy to hear that you enjoyed our breakfast. we basically serve both Japanese and Western food and also focusing on cooking with local ingredients. We believe that you could get a great start of the day with our breakfast at our restaurant. Once again, we thank you for the comment you gave us and hope to welcome you again whenever your travel brings you back to Okayama. Best Regards, Mitsui Garden Hotel Okayama Front Office Manager

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    Mitsui Garden Hotel Okayama
    8.4
    Excellent
    Swa from Singapore
    Solo traveler
    Small Double Room - Smoking
    Stayed 2 nights in October 2017

    Close to JR Okayama Station”

    Standard Japanese hotel - clean. 5 to 10 min walk from JR Okayama station where the Shinkansen stops. Close to 24hr convenience stores and a large supermarket that opens till 2 am. Irritating part is air con follows the outside temperature etc.. so practically not much use. Anyway mine was in Oct so it was pretty cold and the 1/4 open windows did the trick.

    Reviewed October 25, 2017

    Thank you very much for choosing to stay with us. We are very glad to hear that you enjoyed our convenient location and nice experience. The hotel is conveniently located to Okayama station of east side by a 2-minute walk, and there are many amenities nearby too. We are so sorry that you couldn’t comfortable stay because of room temperature. Our hotel has central control air conditioner, due to climate and temperature we will decide to put the heater on or not. Moreover, to ensure the guest’s safety, our windows do not open widely. Once again, we appreciate for the comment you gave us. We are very much looking forward to seeing you again. Sincerely Yours, Mitsui Garden Hotel Okayama Hotel Manager

    Responded November 05, 2017
    Mitsui Garden Hotel Okayama
    9.6
    Exceptional
    Kin from Hong Kong
    Solo traveler
    Small Double Room - Non-Smoking
    Stayed 2 nights in July 2017

    Convenient Hotel”

    1. Good Location near Train Station and Aeno Mall. 2. Enjoy 2 days delicious breakfast. 3. Staff polite with friendly smile. 4. With soft drink machine on hotel room floor. 5. Cleanliness Hotel Room. 6. Provision Air Cleaning Machine inside hotel room. 7. A smell was felt when you entered into the hotel lobby and hotel room. I will come to this hotel again.

    Reviewed July 21, 2017

    We would like to take this opportunity to thank you for staying at Mitsui Garden Hotel Okayama and taking the time to provide such a detailed review for your recent stay. It is wonderful to know that you were really satisfied with our facility and services and were able to leave with that impression. Once again, our sincere thanks for the comment you gave us. We are very much looking forward to welcoming you back on your future travel to Okayama. Sincerely Yours, Mitsui Garden Hotel Okayama Hotel Manager

    Responded September 29, 2017
    Mitsui Garden Hotel Okayama
    9.2
    Exceptional
    Fu from Hong Kong
    Couple
    Twin Room - Non-Smoking
    Stayed 1 night in June 2017

    Excellent hotel!”

    We were a couple spending a week in Hiroshima, Okayama, Tottori, Daisen and Izumo. We had a twin room in this hotel for a night. Location of this hotel was excellent (opposite to a huge Aeon Mall where there were restaurants, shops and supermarket; around 15 minutes' drive to the Castle and Garden). Very new and clean hotel. Smallish room. Public bath was small but free! Staff was very nice and efficient. My wife felt a little sick the next morning, and the staff was very helpful and found us a clinic nearby, and called ahead to explain my wife's problem. Car parking was expensive (just over 1000Yen) relative to other hotels, but acceptable to us. Overall, we had a great stay.

    Reviewed June 22, 2017

    Many thanks for the wonderful review and for taking the time to tell us of your experience with us. Thank you for your kind comments which I have shared with all the team here. It is extremely heartening to read your words of praise for my colleagues' attentiveness as every one of them strive to provide a memorable experience for our guests. I hope it is not too long before we have the privilege of welcoming you back again. Yours sincerely, Mitsui Garden Hotel Okayama Front Office Manager

    Responded December 05, 2017
    Mitsui Garden Hotel Okayama
    10.0
    Exceptional
    LI from Hong Kong
    Couple
    Small Double Room - Non-Smoking
    Stayed 1 night in May 2017

    Everything are great”

    Hotel is just next to JR Okayama Station. Anywhere in Okayama are in walking distance. The hotel is clean and everything are great. Staffs are nice and 7-11 is just at the back of Granvia Hotel. If we come to Okayama again, we will definitely stay in this hotel again.

    Reviewed June 03, 2017

    Thank you for your very kind and encouraging review following your recent stay with us. We are thrilled that you had such a memorable experience and hope that it will not be too long before we have the pleasure of welcoming you back to stay with us again. With best wishes, Mitsui Garden Hotel Okayama Front Office Manager

    Responded December 05, 2017
    Mitsui Garden Hotel Okayama
    9.6
    Exceptional
    Citra from Indonesia
    Family with young children
    Deluxe Twin - Non-Smoking
    Stayed 2 nights in May 2017

    Exceptional”

    We loved the central location. it is just next to the jr okayama station. we also took advantage of the indoor hot bath (free for hotel guests). friendly staff. they gave our kids some toys during check-in. hotel is very clean too. overall a wonderful stay

    Reviewed May 19, 2017

    Thank you very much for having stayed at Mitsui Garden Hotel Okayama and taking the time to share your precious feedback. We are delighted to hear that you were satisfied with the location. As you mentioned, we are centrally located in the city and it is 2 minutes walk from Okayama station of east side exit. In front of the Okayama station, there are tram and city bus to get to Okayama Koraku Garden and Okayama castle about 15min. Once again, thank you very much for your valuable review. We are looking forward to welcoming you here in Okayama again. Best Regards, Mitsui Garden Hotel Okayama Hotel Manager

    Responded December 05, 2017
    Mitsui Garden Hotel Okayama
    8.3
    Excellent
    Jennifer from United Kingdom
    Couple
    Superior Double - Non-Smoking
    Stayed 2 nights in May 2014

    Good business hotel to base in”

    Close to the train station, excellent onsen on the top floor, clean.

    A typical Japanese business hotel - clean, modern, functional, but small rooms. Breakfast buffet was busy and well stocked. Onsen on the top floor was a treat (free for guests). This was a good base to go out to the islands of Naoishma, Teishima etc, to the nearby town of Kurashiki and to the Kuraken gardens in the town. Otherwise, the town itself is not very interesting - it's just a big, Japanese town like any other.

    Reviewed May 12, 2014
    9.3
    Exceptional
    Kevin from United States
    Business traveler
    Small Double Room - Non-Smoking
    Stayed 3 nights in October 2013

    Very convenient and nice”

    Location, room size, free internet

    This was my first time in Okayama and this hotel was very easy to find, very close to the train station. Rooms were large for a Japanese hotel. Local restaurants were just a few minutes' walking. The internet was free and decent, and there was a good work space. Staff English was sufficient and they were quite friendly.

    Reviewed November 04, 2013
    3.2
    Ngai from Hong Kong
    Solo traveler
    Twin Room - Non-Smoking
    Stayed 2 nights in July 2018

    Stinky smell in toilet”

    When I opened the toilet door after I just got in the room a stinky smell of urine came out, I doubted if it was my nose problem and I closed the door for a while, after I opened the toilet door again, the stinky smell became stronger and really unbearable. The washroom and toilet bowl both look clean, so I don't know where this smell came from. I'm paying HKD 1300 per night and I didn't expect I was assigned a room with strong stinky smell of urine. I called the reception for changing room and they have room ready after I came back from dinner, the new room has no bad smell. And they even don't have knife when I asked for it for cutting fruit, it is not a friendly hotel at all.

    Reviewed July 09, 2018

    Thank you for having stayed with us and taking the time to share your valuable feedback. We are very sorry for cleanliness of the bathroom. This is not acceptable as our hotel service standards. We are very carefully cleaning the rooms every day to have guests to stay comfortably. We would like to do whatever we can to fix the problem or suggest you a suitable solution for your request. However, we will share your comments among all staff and actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. Furthermore, we are most disappointed that you could not be satisfied with our staff service. Any kinds of sharp item such as knives, scissors and cutters, we don’t accept to use these in the guest’s room. So we would help to cut some fruits at our office instead of guests. Again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in future. Mitsui Garden Hotel Okayama Front Office Man

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    • Exceptional location
    • Aeon Mall Okayama
    • Okayama Train Station is within 0.33 km