Mitsui Garden Hotel Otemachi
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Moderate Room - Non-Smoking - Room plan Mitsui Garden Hotel Otemachi
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8.8
Excellent
3.6% this month
/10
(2221 reviews)See what guests said
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8.5
Excellent
Location rating score
Excellent location - Inside city center
  • Tsukiji Outer Market2.8 km
  • Tokyo Tower3.93 km
  • Asakusa-Jinja (Asakusa Shrine)3.99 km
  • Tokyo Skytree Town4.64 km
  • Roppongi Hills4.64 km
  • Shinjuku Gyoen Park5.1 km
  • Meiji Shrine6.27 km
  • Tokyo Metropolitan Government Buildings6.8 km
  • Odaiba7.22 km
  • Tokyo Disneyland12.14 km
  • Newly built in 2018
    Free Wi-Fi

    Mitsui Garden Hotel Otemachi

    2-1-2 Uchikanda, Chiyoda, Akihabara, Tokyo, Japan, 101-0047 - See map

    This property is in high demand!

    Booked 35 times

    "I must give my truly thankful to all front desk staffs, they are really friendly and helpful, we will come back again."
    SUET Y. - July 18, 2018
    Exceptional reputation
    Recommended by 97% of guests
    Exceptional cleanliness
    9.4 rating for cleanliness
    Exceptional service
    9.3 rating for service
    Excellent facilities on premise
    8.6 facilities on premise
    • 480 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Laundry service

    Cheaper than 97% of all properties in Tokyo in the last 24 hoursCompared to 15,758 Tokyo properties at Agoda for various dates
    Property ranking|Compared to 15,758 Tokyo properties
    See all rankings
    Service score
    9.3/10
    Cleanliness score
    9.4/10
    Couples review score
    8.9/10
    Review score - United States
    9.0/10
    Better than
    99
    %
    of Tokyo properties
    Better than
    99
    %
    of Tokyo properties
    Better than
    99
    %
    of Tokyo properties
    Better than
    99
    %
    of Tokyo properties
    Value for money8.7
    Location rating8.5
    Nearest airportHaneda Airport (HND)
    Distance to airport16.0 km

    Rooms available at Mitsui Garden Hotel Otemachi

    Economy Double Room - Non-Smoking
    Economy Double Room - Non-Smoking
    ...
    • Room size: 18 m²/194 ft²
    • Separate shower/bathtub
    • 1 double bed
    Enter dates to see prices
    Moderate Room - Non-Smoking
    Moderate Room - Non-Smoking
    ...
    • Room size: 18 m²/194 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Standard Twin Room - Non-Smoking
    Standard Twin Room - Non-Smoking
    ...
    • Room size: 22 m²/237 ft²
    • Separate shower/bathtub
    • 2 single beds
    Enter dates to see prices
    Superior Twin Room - Non-Smoking
    Superior Twin Room - Non-Smoking
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Standard Double Room - Non-Smoking
    Standard Double Room - Non-Smoking
    ...
    • Room size: 22 m²/237 ft²
    • Separate shower/bathtub
    • 1 queen bed
    Enter dates to see prices
    Moderate Double Room - Non-Smoking
    Moderate Double Room - Non-Smoking
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Comfort Double Non-Smoking
    Comfort Double Non-Smoking
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Moderate Twin Room - Non-Smoking
    Moderate Twin Room - Non-Smoking
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Moderate Double Room
    Moderate Double Room
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    Enter dates to see prices
    Double Room
    Double Room
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    Enter dates to see prices

    What people love about Mitsui Garden Hotel Otemachi

    • 9.2
      Exceptional
      Location

      "Immaculate, new hotel within 10 minute walking distance of Tokyo Station."

      Lauren

      |

      August 26, 2018

    • 9.2
      Exceptional
      Location

      "Quiet location and clientele, which is conducive to a good night's sleep."

      Lauren

      |

      August 26, 2018

    • 6.8
      Good
      Location

      "Hotel is located in close proximity with Otemachi and Kanda Station."

      Remelyn

      |

      December 19, 2018

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    More about Mitsui Garden Hotel Otemachi

    More about Mitsui Garden Hotel Otemachi

    10.0
    Exceptional

    "The newly opened Mitsui Garden Hotel Otemachi is just great ..."

    Alvin S.

    |

    November 11, 2018

    An overview

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    Most talked about facilities

    Housekeeping
    8 mentions
    Breakfast
    6 mentions

    What they offer

    9.6
    Exceptional
    Spaciousness

    "Rooms were decent size and had everything that was needed."

    Yu

    |

    November 27, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    TOKYO BAKER’S KITCHEN
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Mitsui Garden Hotel Otemachi from real guests

    Overall rating
    8.8
    Excellent
    From 2221 reviews
    Provided by verified guests of
    Agoda Reviews (422)Booking.com Reviews (1799)
    Rating via Agoda8.9
    /
    10
    Excellent
    3.6% this month
    Cleanliness9.4
    Facilities8.6
    Location8.5
    Service9.3
    Value for money8.7
    High score for Tokyo
    Rating
    9+ Exceptional (76)
    8-9 Excellent (29)
    7-8 Very Good (29)
    6-7 Good (3)
    <6 Below Expectation (5)
    Time of the year
    Mar - May (35)
    Jun - Aug (41)
    Sep - Nov (47)
    Dec - Feb (19)
    All guests (422)
    All room types
    All languages
    Showing 143 verified guest comments
    12345
    10.0
    Exceptional
    Rosminah from Malaysia
    Couple
    Moderate Room - Non-Smoking
    Stayed 1 night in May 2019

    Very close to Tokyo station”

    We chose to stay here for 1 night before we fly out of Japan as it was really close to Tokyo station, makes it really convenient to take Narita express to the airport the next day. We didn’t explore much around the hotel but we walked to Ginza and went to Odaiba area and it was easy to get to.

    Reviewed May 26, 2019

    Thank you for staying with us and taking the time to write about your experience. We are delighted to learn that you enjoyed many aspects of your stay including our convenient location. As you know,our hotel is conveniently located only 3 minutes walk from nearest station and easy to access for shopping and eating. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded May 27, 2019
    Mitsui Garden Hotel Otemachi
    9.2
    Exceptional
    Ann from Philippines
    Couple
    Moderate Room - Non-Smoking
    Stayed 2 nights in March 2019

    Decent size rooms. Very clean. Short walk from Otemachi station”

    Beautiful and clean rooms. It's located strategically between a couple train stations making all other location accessible. Our stay was short but pleasant. The staff on duty on the front desk when we checked in was really accommodating. I was looking for a restaurant that offer Kani Nabe (Crab Hotpot) and she assisted me in making table reservations and suggested a couple restaurants nearby that offers the same food.

    Reviewed May 19, 2019

    Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. We are delighted to learn that you enjoyed many aspects of your stay including our convenient location and helpful staffs. Your words are an honor and make us very pleased. We will do our best in the future to have an even better customer service. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded May 22, 2019
    Mitsui Garden Hotel Otemachi
    9.2
    Exceptional
    Robert from Hong Kong
    Solo traveler
    Moderate Room - Non-Smoking
    Stayed 2 nights in July 2019

    Good deal near some major stations”

    I'd stay there again if I was in the Tokyo Station area.

    Reviewed July 16, 2019

    Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. We are delighted to learn that you enjoyed many aspects of your stay including our convenient location. We always try our best to give our guests a good service and make them feel comfortable in our hotel and make them a good memory of our hotel and the hospitality spirit of Japan. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded July 16, 2019
    Mitsui Garden Hotel Otemachi
    8.4
    Excellent
    Ting
    Group
    Moderate Room - Non-Smoking
    Stayed 2 nights in April 2019

    Great overall for sightseers”

    Pros: - Great location, <5 mins walk from Otemachi station (5 Metro lines!) - Downstairs bakery is quite good value, but it is busy - Coin op laundry (all in 1, with a pin to make sure nobody takes your stuff) Cons: - Not much in the way of amenities. If you're traveling and using it as a nice place to sleep, this isn't an issue. - Bakery busy during breakfast

    Reviewed April 16, 2019

    Thank you for staying with us and taking the time to write about your experience. We are pleased to know that you appreciate our good location and our bakery. On the other hand we are very sorry to learn that you felt our restaurant busy. We are thankful for bringing this problem to our attention, and we will do our best to find a solution in order to provide a better custiner service at our restaurant. Once again, we very much appreciate your feedback, we hope that you will give us the opportunity to welcome you again in our hotel. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded April 17, 2019
    Mitsui Garden Hotel Otemachi
    10.0
    Exceptional
    Wim
    Couple
    Superior Twin Room - Non-Smoking
    Stayed 3 nights in May 2019

    Exceptional”

    The Mitsui Garden Hotel in Otemachi is clearly a business-oriented hotel of the Mitsui Garden chain. Many guests staying here are Japanese or international travellers who’re there for business. It’s located close to Tokyo station, which makes it an excellent place to stay if you want to explore the city. The room was average in size (to western standards) but surely sufficient, with a spacious bathroom. The hotel was clean and had the necessary facilities (including an ice machine, vending machines, etc.). The breakfast was extensive enough and with an unusual but well varied choice of food (e.g. no typical croissants or toast, but with Spanish omelettes, bread pudding, sandwiches with cheese, etc.). A very pleasant location to finish our trip in Japan, we stayed for 3 nights and would happily return.

    Reviewed May 26, 2019

    Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. We are delighted to learn that you enjoyed many aspects of your stay including your room and our breakfast. We always try our best to give our guests a good service and make them feel comfortable in our hotel and make them a good memory of our hotel and the hospitality spirit of Japan. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded June 04, 2019
    Mitsui Garden Hotel Otemachi
    10.0
    Exceptional
    Jing from China
    Couple
    Economy Double Room - Non-Smoking
    Stayed 1 night in April 2019

    New hotel, great facility”

    Close to Metro station, walking distance to a shuttle bus point to Narita/Henada airport. The hotel staff is nice and helpful, this is fresh new hotel, facility is quite modern even get a Bose Bluetooth speaker.

    Reviewed May 04, 2019

    Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. We are delighted to learn that you enjoyed many aspects of your stay including our convenient locatioin, helpful staffs and Bose Bluetooth speaker. As you mention,It is the first time that we use BOSE inside our Mitsui Garden Hotel Group. All the rooms are provide with one BOSEE, and you can use it simply with your Smartphone in orther to listen music. Again, we appreciate for the comment you gave us. We hope your visit again our hotel when you come back to Tokyo. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded May 05, 2019
    Mitsui Garden Hotel Otemachi
    10.0
    Exceptional
    Asuncion from Philippines
    Business traveler
    Moderate Room - Non-Smoking
    Stayed 3 nights in January 2019

    Hotel is well kept with attentive & accommodating staff ”

    Clean hotel although small. I didn't see any spot in the bathroom walls & mirror. Towels are white, new and still smell fresh. It's just near Otemachi station, just 2 stations to Ginza. Quiet neighborhood but being in Chiyoda City, it would be pricey to take a taxi to and from Haneda airport. We paid almost ¥9,000 (one way). Free breakfast was included in our accommodation which consists of bread, sandwiches, salad and small sausages. It was the same everyday for 2 days but it's alright for us, enough to get us fuelled until lunch. Just walking distance to many restaurants in Otemachi Financial City South Tower. Highly recommended hotel in Chiyoda.

    Reviewed January 29, 2019

    Dear Thank you for staying at Mitsui Garden hotel Otemachi. We are happy to hear your compliments on our room, hotel location and our restaurant. Our hotel is located close to Otemachi Station, and also a walking distance from Tokyo station. Thus it is very convenient location for sightseeing in Tokyo area. Our restaurant opens for breakfast and luch, but also for dinner too. During the dinner time, it serves alcohol beverages so please try next time. Also there are nice restaurants in Otemachi area but you can try Kanda area too. There are more decent restaurants in Kanda. Your valuable feedback is much appreciated. We are looking forward to seeing you again soon. Front Office Manager

    Responded January 30, 2019
    Mitsui Garden Hotel Otemachi
    10.0
    Exceptional
    Melissa from Singapore
    Couple
    Moderate Room - Non-Smoking
    Stayed 3 nights in December 2018

    Very Comfortable Stay in Tokyo”

    One of the hotel's strengths is its newness, so facilities and cleanliness are top-notch. Staff are also very helpful and professional. It is about 7 minutes' walk from Kanda Station, and about 15 minutes from Tokyo Station. We travelled mainly through Kanda, and walked along the dining street that has a great variety of food. If you walk toward Tokyo Station, it may look as if its just the financial district, but the basement of the towering office buildings have lots of great restaurants too. The double room has all amenities and was sufficiently big enough for two of us with two big bags. The bathroom was also fairly spacious. This is a hard-to-find luxury in most mid-range hotels in Tokyo. Most similarly-priced rooms in touristy areas would have 12-15m2 rooms, while this is 18m2. Different floors have facilities like vending machines and laundry rooms.

    Reviewed December 31, 2018

    Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. We are delighted to learn that you enjoyed many aspects of your stay including our facilities ,cleanliness, our staff and your room. Your words are an honor and make us very pleased. We will do our best to have an even better customer service. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Oteamachi Front Office Manager

    Responded January 01, 2019
    Mitsui Garden Hotel Otemachi
    10.0
    Exceptional
    Alvin from Singapore
    Solo traveler
    Comfort Double Non-Smoking
    Stayed 8 nights in October 2018

    Great New Hotel”

    The newly opened Mitsui Garden Hotel Otemachi is just great on all accounts. The location makes it easily accessible to the Marunouchi Metro Line and its a breeze if you have to rush for Shinkansen at Tokyo Station. The rooms are very well furnished and thought out and of course being new, it’s very clean and modern. I had an enjoyable 8 night stay there and will be back next year to stay again. Keep up the good work!

    Reviewed November 11, 2018

    Greetings from Mitsui Garden Hotel Otemachi. Thank you for having visited at Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy. We think that our Hotel location is convenient since it is at about 3 minutes walking from the Otemachi station. There is also the JR Kanda and JR Tokyo station at 8 and 10 minutes walking each. It can be a good location to reach the famous sightseeing place. Then We are pleased to know that you like our room and furniture. We really would like to serve you again for your next trip in next year to japan. Best Regards Mitsui Garden Hotel Otemachi Front Office Manager

    Responded November 11, 2018
    Mitsui Garden Hotel Otemachi
    8.4
    Excellent
    HAROLD from United States
    Couple
    Moderate Room - Non-Smoking
    Stayed 10 nights in April 2019

    Excellent”

    Excellent location very close to train station and subway. Literally dozens of food establishments and convenience stores within a few minutes walk. Staff was extremely friendly and helpful. Room was clean and modern with most amenities included. Only downsides were the small size of the room, which is the norm for most of Japan, and the lack of storage space. Both were not a really big issue. All in all, enjoyed our stay there.

    Reviewed April 24, 2019

    Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. We are delighted to learn that you enjoyed many aspects of your stay including our convenient location and our hotel staff services. our central location. On the other hand, we are truly disappointed to read that we were unable to meet your expectations in certain aspects of your stay at this time. As for our room size, we would be grateful if you could understand the room situation, especially in the heart of Tokyo. It is a densely populated city, so we have designed most of our rooms a bit compact for function and convenience. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Otemachi Front Office Manager

    Show more
    Mitsui Garden Hotel Otemachi
    9.2
    Exceptional
    Matteo from United Kingdom
    Couple
    Moderate Room - Non-Smoking
    Stayed 7 nights in March 2019

    Exceptional”

    The hotel is brand new, and located 2 minutes from Otemachi Subway station and 5 minutes from Kanda station which made it very useful to move around. The rooms are very small!! The breakfast was not as expected (at least not for my tastes), there is a bakery but you have to pay extras, that could definitely be improved, if I’d go back I won’t book for breakfast included and just buy breakfast straight from the bakery. For the rest the place is spot on.

    Reviewed April 03, 2019

    Thank you for sharing your review with us. Otemachi Subway Station has 5 routes and is convenient for access to sightseeing spots in Tokyo.On the other hand Regarding the menu, we have acknouledged that there is a lot to improve.We will take actions to have a better restaurant quality.Thank you very much for your comment.We will continue to improve our service so that our customers can stay comfortable. We look forward to your next visit. Otemachi Front Office Manager

    Responded April 04, 2019
    Mitsui Garden Hotel Otemachi
    8.0
    Excellent
    Juliana from Singapore
    Business traveler
    Moderate Room - Non-Smoking
    Stayed 3 nights in May 2019

    not lively at night ”

    U can walk to otemachi train station very close to major cbd offices. If u wanna look for dinner, best to walk towards Kanda. A distance from Tokyo station.

    Reviewed May 26, 2019

    Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. We are delighted to learn that you enjoyed many aspects of your stay including our convenient location and helpful staffs. Your words are an honor and make us very pleased. We will do our best in the future to have an even better customer service. Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded May 27, 2019
    Mitsui Garden Hotel Otemachi
    8.0
    Excellent
    Oi from Hong Kong
    Family with young children
    Moderate Twin Room - Non-Smoking
    Stayed 2 nights in November 2018

    Air con problem”

    Air ventilation is not too good

    Reviewed May 18, 2019

    Thank you for having visited our Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail. However,please accept our apology regarding the air conditioner. It tends to take a little time to really feel tge difference. We hope that you will understand. Please do not hesitate to contact us if you need a degree setting in your room before your arrival. Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded May 22, 2019
    Mitsui Garden Hotel Otemachi
    8.4
    Excellent
    SUET from Hong Kong
    Group
    Economy Double Room - Non-Smoking
    Stayed 2 nights in July 2018

    Great staying experience ”

    Everything almost perfect except the cafe area, but that’s fine for taking our breakfast outside. I must give my truly thankful to all front desk staffs, they are really friendly and helpful, we will come back again.

    Reviewed July 18, 2018

    Dear Mr./Ms.SUET Thank you very much for your staying at Mitsui Garden Hotel Otemachi. We are very happy to hear your nice comment. We are waiting for your next visit. Thank you. Mitsui Garden Hotel Otemachi Manager

    Responded September 14, 2018
    Mitsui Garden Hotel Otemachi
    8.8
    Excellent
    Andreas from Indonesia
    Family with teens
    Moderate Room - Non-Smoking
    Stayed 2 nights in June 2018

    Mitsui Garden Otemachi”

    A Brand new Hotel which just had a Grand Opening on 17th of June 2018. Great location, 2 mins from Otemachi Subway St. Or 400 meters from JR Kanda nor JR Tokyo Station. Very helpful staff, especially the Frenchmen staff named Elf. Highly recomended hotel for all travellers.

    Reviewed June 22, 2018

    Thank you for choosing Mitsui Garden Hotel Otemachi for your stay and for taking the time to share your experience to all readers. It is our great pleasure to know that you were satisfied with our service and facilities. Our staff takes great pride in consistently offering an exceptional experience to all our guests. We hope that you will use our hotel for your next travel to Japan. We really appreciate your comment. Sincerely Yours, Mitsui Garden Hotel Otemachi Front Office Manager

    Responded June 29, 2018
    Mitsui Garden Hotel Otemachi
    8.8
    Excellent
    Joshua from United States
    Couple
    Moderate Double Room - Non-Smoking
    Stayed 2 nights in February 2019

    Excellent”

    There was a bit of a walk to the nearest JR station but it was really close to a 711 and it was only a 15-20 minute walk to Akihabara. Smoking room was pretty small and had no seating and the was only two laundry machines in the building but overall I had a great stay.

    Reviewed February 11, 2019

    Thank you for having stayed at Mitsui Garden Hotel Otemachi and taking the time to provide us a good evaluation of our hotel. We are delighted to learn that you enjoyed many aspects of your stay. However, we apologize for taking trouble on you about smoking space and laundry machines. We will take actions to have a better quality. Thank you very much for your comment. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Otemachi Front Office Manager

    Responded February 12, 2019
    Mitsui Garden Hotel Otemachi
    7.6
    Very good
    Iain from United States
    Couple
    Comfort Double Non-Smoking
    Stayed 1 night in July 2018

    Well-located, new”

    Near to Otemachi where I needed to be. Near to Chiyoda palace and always worth a visit. Well-equipped business hotel; as with standard-fare Tokyo hotels, small. Nice cafe/bakery in lobby that I didn’t use though it looked nice. Kind of in a red light entertainment neighborhood. A bit sketchy but safe in Japan. Outstanding proximity to CBD, a very short throw.

    Reviewed January 27, 2019

    Thank you for having visited our Mitsui Garden Hotel Otemachi. We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy. Our hotel location is convenient since it is at about 3 minutes walking from the Otemachi station. There is also the JR Kanda and JR Tokyo station at 8 and 10 minutes walking each, and also there are many station around this hotel. Even though our hotel is in a business district, we think that our hotel location can be convenient to reach the famous sightseeing place of Tokyo. Once again, we sincerely appreciate the comment you provide us. We hope to see you in our hotel again. Best regards, Mitsui Garden Hotel Otemachi Front Office Manager

    Responded January 28, 2019
    Mitsui Garden Hotel Otemachi
    6.8
    Good
    Remelyn from Singapore
    Couple
    Moderate Room - Non-Smoking
    Stayed 5 nights in December 2018

    Strategically located”

    Hotel is located in close proximity with Otemachi and Kanda Station. Room quite small but toilet is above the average size in Japan. Also, they make the room clean. Hotel is new, service is average. Wish they do extra effort to be hospitable. Several times, greeted them hello/good morning/good afternoon and they replied but never had once they initiated or proactively greet and start a conversation with the guests. Still recommend the place and positively hope they improve on our next trip/stay in Tokyo

    Reviewed December 19, 2018

    Dear Guest, Thank you for sharing your experience here. However, we are very sorry for any inconvenience or discomfort that you experienced during your stay. To ensure your comfortable experience here next time, we are feeling the necessity to train our front staff. We would appreciate if our guests could feel that some of our staff do not have much experience, but they are trying hard to get better. Once again, we would like to thank you for sharing your review with us. We eagerly anticipate your next visit and look forward to serving you again. Best regards, Mitsui Garden Hotel Otemachi Front Office Manager

    Responded December 19, 2018
    Mitsui Garden Hotel Otemachi
    9.2
    Exceptional
    Ashley from Malaysia
    Couple
    Moderate Room - Non-Smoking
    Stayed 1 night in December 2018

    Excellent Stay ”

    Arrived early to check in but the room was not ready so we left our luggage and went out. When we came back later on, they have already sent our luggage to our room. Staffs were helpful and friendly. The room is not big but is comfortable enough for two people with large suitcases, and the bathroom size is pretty decent. Walking distance to both Kanda Station and Marunouchi Station.

    Reviewed December 16, 2018

    Thank you for staying with us and taking the time to write about your experience. Thank you very much for your review and your compliments regarding our staff service. Your words are an honor and make us very pleased. We will do our best to have an even better customer service. We think that our Hotel location is convenient since it is at about 3 minutes walking from the Otemachi station. There is also the JR Kanda and JR Tokyo station at 8 and 10 minutes walking each. It can be a good location to reach the famous sightseeing place. Once again, we appreciate your honest feetback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi Best regards Mitsui Garden Hotel Otemachi Front Office Manager

    Responded December 17, 2018
    Mitsui Garden Hotel Otemachi
    9.6
    Exceptional
    Yu from Malaysia
    Solo traveler
    Moderate Room - Non-Smoking
    Stayed 3 nights in November 2018

    Excellent stay & service”

    Had a short trip to Tokyo and certainly had a very comfortable stay at the hotel. Rooms were decent size and had everything that was needed. Staff was very helpful at all times too. Would recommend it again!

    Reviewed November 27, 2018

    Thank you for stayed with us . We were honoured to have you as a guest during your stay. Your comment help us to improve our customer services. Thank you very much for your comment. Hope you have a lovely days and Hope to see you next time at the hotel. Sincerely, Mitsui Garden Hotel Otemachi Front Office Manager

    Responded November 27, 2018
    Mitsui Garden Hotel Otemachi
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    • Excellent location
    • Tsukiji Outer Market
    • Kanda Train Station is within 0.48 km