Unresolved problems with staff spoiled trip”

I booked a 4 night stay at Monument One about 2 months prior. After flying in from the USA I got an email the day before I was due to check in saying a "maintenance issue" had caused the room i had booked to become unavailable and I was being moved to a completely different property in whitechapel (where i did not want to be). I understand that things happen and staff told me I could stay at the new place for one night and then move back to Monument One for the remaining three nights. Later on the same day I was due to check in, they sent me an email with the door access code to Monument One and stating the apartment was ready, I went by there to check it out and to my surprise found a guest staying in the room I had paid for!!!. This was 5 weeks ago. After repeated phone calls to the management company "q apartments" and being told I would get phone calls back I still haven't received anything. Be wary of booking as the staff break promises and basic customer service.

Fantastic location! ”

This apartment was in a fantastic location, very central. Lovely and clean, everything we needed was there for us. Comfortable and well decorated. The only negative things were no lift (we had to climb 79 steps to get to our apartment) and it was a bit noisy out on the street - but I used ear plugs and slept fine!

Good location but too noisy”

Whilst the apartment is to a good standard and in a good loxation the noise from the street was loud and constant. It was not helped my a window vent missing and clearly poor glazing. The room was that noisy I had to sleep on the bathroom floor eith the door closed.

Lovely staff, lovely place”

Everything was perfect, great location and great staff. Perhaps just ensure that the bed is actually fixed to wall as the one I stayed in had wheels on and moved VERY easily on the wooden floor. Apart from that, excellent stay.

Central London Stay”

Smaller numbered units at the top 4 floors up with no lift. It got very tiring climbing the flights of stairs after a day out in town. This is one of those apartments where no one is there to meet you, but instead they are supposed to send out an email, just before you arrive, with the security codes for the front door and room door for your arrival. No one sent me the email and I was stuck out on the street near dusk. Luckily the cleaning lady say me looking like I was lost and helped me get the codes. A day later, the security code for front door was again changed without making me aware, leaving me stuck out on the street until I by chance found a person taking out rubbish who happened to be the person responsible for changing the code earlier that day. The location is ideal, the apartments are nice.

Alright apartment - lot of messing around to get access”

Basically they didnt send me the info through they needed to do self service access, as theres no reception on site. They want a picture of your driving licence and your credit card with numbers blocked, and then you ring them to give the other numbers so they can take a security deposit. So I had to do this whilst stood freezing outside the apartment. Then after I paid the security deposit, the access codes for the doors didnt come through, I rang multiple times to be told they had been sent. In the end they gave them to me over the phone, but the apartment door code didnt work, when I rang back I was given a completely different code. Just a lot of messing around.

Great place, great deal!”

We booked last minute, so got a very good price. Very clean, big kitchenette, great location. Bathroom little small for two people, bed not too large for two people, but fine for short term. Stairway a little narrow and no elevator. Devices in the bathroom would need a renewing.

Home away from home”

Blinds were broken but otherwise the room was large and had more to offer than a hotel. A lot of stairs to climb at 3:00am...

Very good”

Location and apartment very good, lots to do near by. The shower was awful and don't like having to send proof for ID and proof of credit card before hand.

Excellent”

Ideal location, lovely clean modern apartment

Great Location”

Just what I needed - great location, excellent size, good price!

Good location but better suits people with light luggages”

This place does not have an elevator, climbing up the stair to the top floor with heavy luggages almost killed me. The staffs also can be contacted by phone only since there is an unman operation, they made a mistake by sending me to an occupied room, I was stunted when I opened the supposed to be my room’s door and found a guy eating spagetti in the room! The location is great though.

Expected a hotel, got a room with one bed and one blanket, no lift”

The website I booked the place with suggested it as a hotel. We therefore were disappointed to find no reception, no place to leave our stuff after check-out, noone local to ask. The staircase is typical English, tiny and steep and there is no elevator! We were two friends, and there was only one bed with one blanket. No further blankets around. The location is splendid. The place is clean. Won‘t be staying there again.

Acceptable”

Nice spot but with the blinds broken it was impossible to shut out the street lights. It would seem thet had been broken for some time. The safe was locked shut and so unavailable. And then the NOISE....even with ear plugs the noise could not be shut out.

.”

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Don't stay here”

Don't stay here

me ha gustado mucho, pero no hay nadie en recepcio”

El apartamento bien, 80 escalones para subir”

El apartamento muy bonito solo que para subir sin acensor esta dificil subir 80 escalones imagina con maletas. La caldera para ducha pela pollos jeje y no pudimos usar el microhondas estaba roto. En si el Lugar es encantador, buena ubicacion pero lo pensaria dos veces volver al mismo lugar

Pied a terre central moderne et bien meublé”

L appartement est top bien agencé , rangement, ustensiles de cuisine parfait pour passee un sejour sans etree dans les valises certes pas d armoires mais la commode et le cagibis suffisent. De plus le services hoteliers permet d obtenir le linge de lit, linge de bain , necessaire de petit dej a disposition ce qui est tres appreciable. Attention a l'isolation sonore et lumineuse et egalement les 5 etages sans ascenceur avec bagages ...

Ligging perfect. ”

Tip: afval vaker verwijderen uit de kamers ipv slechts 1 keer per week