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Red Roof Inn Phoenix - Midtown
4130 N Black Canyon Hwy, Glendale South, Phoenix (AZ), United States - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Glendale South part of Phoenix (AZ), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Desert Botanical Garden. As an added bonus, restaurant is provided on-site to conveniently serve your needs.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Facilities
Pets allowed
Car park
Free Wi-Fi in all rooms!
Contactless check-in/out
Laundry service
Restaurants
Wi-Fi in public areas
Acceptable”
The staff was very rude. No toilet paper in the room or ice bucket. When asked for these items was told I had to wait
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Dear Guest, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.
Not to recommend”
The sink was clean, the rest was almost the lowest level you can get. The worst was huge black spots on the pillow case. Even it was 'maybe' only color, you dont use such things anymore for quests.
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Hello, We regret that you had an unpleasant experience. Your satisfaction is important to us and, we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Disgusting!!!”
Do not stay here! As soon as I walked in, I knew I made a mistake. There were multiple cigarette burns in the bed covers. As I pulled the covers back, I found ashes in the bed, as if the person making the bed was smoking while making them. The bathtub was lined with cigarette burns as well and there appeared to be blood on the floor. We were still going to stay overnight but after a basketball game and a good dinner, we decided that driving home at 1 am was better for our peace of mind than staying in that room.
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Dear Guest, We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
Dirty dirty dirty ”
Extremely dirty! Towels looked used, floors were definitely not swept and beds looked like someone sat on them. It seemed like someone just used it and left then we came and paid for a used dirty room.
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Hello, Thank you for sharing your review. We apologize for the inconvenience faced by you. Your concerns have been noted and forward to our housekeeping team for improvements. We will hope you to give us another chance to improve our services to serve you better in the future.
crap”
walls were dirty and cleaniness is not their thing
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Hello, Thank you for sharing your review. We apologize for the inconvenience faced by you. Your concerns have been noted and forward to our housekeeping team for improvements. We hope you will give us another chance to improve our services to serve you better in the future.
Kinda Scary”
The area and room where kinda scary. My wife spent 30 minutes searching for bed bugs, she didn’t find any.. thank god. The rooms. Are in need of remodeling, they had a dirty feel to them.
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Hello, We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. Besides this, for other concerns, we have passed your note to our team for enhancements. We hope you will choose us again in the future.
High-Risk ”
The office staff were very unpleasant and rude toward me. It was odd that they ran my name through a system like a background check. As I finished paying my reservation we weren't given directions to our room, all that was said was second floor. And can you believe that they told me that I had curfew! The room it self had a foul odor and to the looks of it the top blankets looked dirty. There were a lot of sketchy characters in the hotel and around the area.
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Ms Ira, Thank you for sharing your review. We apologize for the inappropriate behaviour shown by our staff and the inconvenience faced by you and, we regret that you had an unpleasant experience. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.
Don't stay here!”
Horrible location next to a dispensary, which attracts homeless and mental illnesses. There prostitutions and multiple probation individuals. There people who are on monthly or weekly stays. Am not surprised with these kind of clients, the motels is not well taken care of. Dirty floors, broken furniture, not well kept up. Every one who stays there has to provide ID if not no stay and no refunds (read the policy).
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Hello, We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
Not worth it. ”
Whatever the user reviews were I went off of that and they rated this 4 out of 5. It's a two star motel but there's been better motel/inn'$ I've stayed at. This is below that list. Not where you wanna stay.
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Hello, We are sad to see this 2- star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
The roach motel”
Walking and to my room wood cockroaches in my bed was the first sign let me have to scrub my walls my floor in my toilet in my bathtub I was just so tired but when they started crawling on my body that was another whole different story I was not going to accept it and it was didn't know I was not it was disgusting filthy poor poor customer service
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Hello, We regret that you had an unpleasant experience. We never want our guests to have such an experience. I have shared your feedback with our management to ensure we handle these types of situations differently in the future.
B&R”
Pretty good for the price
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Hello, Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
Not good”
It was dirty couldn't leave any chips or snacks out cuz it would be full of cockroaches the bed sheets had like cigarettes burn, didn't had a iron in the room.
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Dear Guest, I am sorry to hear that you had an unpleasant experience during your stay. Your feedback is valuable and will be taken seriously by the management to ensure that improvements are made to avoid such incidents in the future. Unfortunately, your stay was not up to your expectations, and the hotel will take steps to rectify the situation. Please accept our sincerest apologies for any inconvenience caused, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future.
Exceptional”
Great staff rooms very clean
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Hi Valerie, Many thanks for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future.
avoid”
low prices attract transients loud noises at all hours no restaurants within walking distance
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Hi John, We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We would love it if you would come back to stay with us again - we do not doubt that the next time you would have the wonderful experience that the vast majority of our guests have.
Roach infestation in Every Single Room”
They will not lower there prices due to a Very bad Roach infestation. They give you only 2 pillows, and dirty towels and only 1dirty wash cloth, even if there 3 people staying in the room. Health department needs to shut them and the Super8 (next door)Down until they higher there standards, get rid of the roaches, and hire nicer Front Desks clerks.
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Dear Guest, Our Team regrets that you had an unpleasant experience. We get the property disinfected and use anti-pest agencies regularly. Our staff tries its best to accommodate you in every situation so we regret that we have failed in your case. We are still investigating this issue and we hope you have a better stay next time.
Red roof ”
It’s a great place to stay and there very clean and everyone wqthere are great and help you an
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Dear Guest, We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
H”
G
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Hello, Thank you for staying with us. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.
Detalles”
Pedí un cuarto de NO fumadores y huele muchísimo a cigarro, las colchas están sucias trozadas.. pero fuera de eso,es funcional y sirve para lo que se necesita:)
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Hello, It's our goal to impress you and exceed your expectations with every visit. We welcome all your comments both positive and negative. Positive comments will be used to boost the confidence our team and the critical review will be used to improve and grow. We hope you will choose us again and see our efforts.
Acceptable”
Terrible, dirty place
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Dear Guest, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
Hotel moyen , très bruyant.”
Cher pour la qualité de l'hotel
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Bonjour Merci d'avoir partagé votre avis. Nous vous prions de nous excuser pour la gêne occasionnée. Nous espérons que vous nous donnerez une autre chance de vous servir la prochaine fois.