Mountain Resort

Mountain Resort

Moo 7, Sunrise Beach, Sunrise Beach, Koh Lipe, Thailand, 91000
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Deluxe Garden Mountain Resort
Deluxe Garden
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    Swimming pool Mountain Resort
    Swimming pool Mountain Resort
    Exterior view Mountain Resort
    Deluxe Garden Mountain Resort
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     Mountain Resort

    Guest reviews

    8.0
    Excellent
    /10
    (2854 reviews)See what guests said
    10.0
    Exceptional

    "Great place to stay"

    sutas

    -

    November 24, 2018

    8.2
    Excellent cleanliness
    Recommended by 88% of guests

    Property highlights

    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 12 hours ago | 7 travelers are looking at this property right now
    Excellent
    Location
    8.7
    See map
    Excellent location

    Fast facts about Mountain Resort

    Value for money7.9
    Location rating8.7
    Nearest airportLangkawi International Airport (LGK) - Malaysia
    Distance to airport50.0 km
    Select your room
    8.0
    Very good
    Room comfort & quality
    Jacuzzi Suite
    Jacuzzi Suite
    ...
    • Room size: 97 m²/1044 ft²
    • Sea view
    • 1 double bed
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    Ocean Pool Villa
    Ocean Pool Villa
    ...
    • Room size: 55 m²/592 ft²
    • Ocean view
    • 1 double bed
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    Grand Garden
    Grand Garden
    ...
    • Room size: 50 m²/538 ft²
    • Pool view
    • 1 double bed
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    Family Bungalow
    Family Bungalow
    ...
    • Room size: 50 m²/538 ft²
    • Garden view
    • 2 double beds
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    Deluxe Beachfront Bungalow
    Deluxe Beachfront Bungalow
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 1 king bed
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    Deluxe Garden
    Deluxe Garden
    ...
    • Room size: 35 m²/377 ft²
    • Garden view
    • 1 double bed
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    Grand Deluxe Double room with Sea View
    Grand Deluxe Double room with Sea View
    ...
    • Room size: 55 m²/592 ft²
    • Balcony/terrace
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    Family Bungalow
    Family Bungalow
    ...
    • Room size: 70 m²/753 ft²
    • Balcony/terrace
    Enter dates to see prices
    Family Two-Bedroom Suite
    Family Two-Bedroom Suite
    ...
    • Room size: 75 m²/807 ft²
    • Balcony/terrace
    Enter dates to see prices
    Deluxe Double Room with Sea View
    Deluxe Double Room with Sea View
    ...
    • Room size: 30 m²/323 ft²
    • Balcony/terrace
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    Have a question for Mountain Resort?

    What people love about the property

    • 9.6
      Exceptional

      "Excellent view, nice beach, strolling distance sunrise beach, staff was friendly and helpful."

      Vincent

      |

      December 20, 2018

    • 7.2
      Very good

      "It was quiet and there is anyway a shuttle service in the evening for free."

      Sylvie

      |

      November 30, 2018

    • 7.2
      Very good

      "The bungalows are big and very comfortable and located in a very nice garden."

      Sylvie

      |

      November 30, 2018

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    More about Mountain Resort

    More about Mountain Resort

    10.0
    Exceptional

    "My 4th time at this resort I think its the best on the islan..."

    Robert

    |

    October 29, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Staff are very friend and supportive, you just need to ask t..."

    Chee F.

    |

    December 30, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (2854)Booking.com Reviews (177)
    8.0
    /
    10
    Cleanliness8.2
    Facilities7.8
    Location8.7
    Room comfort and quality8.0
    Service8.0
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (2854)
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    Show reviews that mention 

    Showing 2314 verified guest comments
    12345
    6.0
    Joanne from Canada
    Couple
    Deluxe Garden
    Stayed 7 nights in January 2019
    Spectacular beach...”
    Absolutely a beautiful beach......Amazing sunsets! Hotel.......well, lacking the basics for the price they are charging. Cleanliness....in a week, we had to chase down the cleaning staff. There were days the staff were hiding and consumed with their cell phones. Bathroom wasn’t cleaned at all! If this was a cheap hotel, maybe it would be tolerable, but it’s not a low end hotel. NO wifi in the rooms, and wifi was weak in the lobby. Breakfast- only one coffee machine and it was displaying a ‘clean me’ message. It wasn’t until the machine totally shut down, during breakfast, that it was taken apart and cleaned. The hotel was extremely busy with out of control kids running around and screaming in the restaurant. Try the Wapi Resort on Sunrise Beach.
    Reviewed February 20, 2019
    8.4
    Excellent
    Christin from Germany
    Group
    Grand Garden
    Stayed 4 nights in January 2019
    Excellent”
    It’s a really really nice location and the resort has a load of potential! It would be nice to have more sun beds at the beach and especially more toppings for them! Keep developing and you will be amazing!
    Reviewed January 31, 2019
    8.4
    Excellent
    HEW from Singapore
    Couple
    Deluxe Garden
    Stayed 1 night in December 2018
    Nice beach ”
    To my pleasant surprise the hotel picked me up from the jetty and also send me to the next hotel free of charge. Also love the transfer to n fro walking street but beware of the bumpy ride. Beach is perfect
    Reviewed January 02, 2019
    9.6
    Exceptional
    Silvia from Czech Republic
    Couple
    Deluxe Garden
    Stayed 2 nights in December 2018
    Great location, facilities and staff”
    It is a nice resort on the top of the island with amazing view from the restauran, nuce beach with clean crystal water, food is excellent, it is a but further from walking street but hotel provides shuttle every day between 6pm and 10pm so it is easy to get there pr you can take tuk tuk! I would definetelycome back to this resort again!
    Reviewed December 30, 2018
    9.6
    Exceptional
    Vincent from Malaysia
    Group
    Deluxe Garden
    Stayed 2 nights in December 2018
    Nice resort”
    Excellent view, nice beach, strolling distance sunrise beach, staff was friendly and helpful. Wifi was not working in the room, need to traverse to lobby/cafeteria for wifi. Remotely distances from walking street
    Reviewed December 20, 2018
    8.0
    Excellent
    Megha from Thailand
    Family with young children
    Deluxe Beachfront Bungalow
    Stayed 2 nights in May 2018
    Nice beach front bungalow ”
    Nice beach front bungalow right infront of the beach with beautiful view but not recommend for people who have a knee problems as need to go up/down the stairs long way to the reception and breakfast hall. The bungalow is quite old but according to the price you pay its excellent value of money.
    Reviewed November 27, 2018
    Dear Megha, Warm greeting for Mountain resort koh lipe, Thank you for staying with us. We appreciate your feedback! Best Regard, Reservation Department Mountain Resort Lipe Island
    Responded December 17, 2018
    Mountain Resort
    8.4
    Excellent
    YILIN from China
    Family with teens
    Grand Garden
    Stayed 5 nights in January 2019
    Comfortable stay”
    We as three families, include an aged couple and a 6 yrs kid, spent 5 nights here. Best view best beach best snorkeling spots, not luxury decoration but very big room. it’s not at a convenient location, but considering we are here for relaxing, once a day going to the main streets are more than enough. Only two points I’d to point out here: 1) no telephone inside the room, so if you need any assistance from front desk, you have to go there by yourselves. Most time it’s not a problem, but if there is any emergency, then it’s a pain in the ass. 2) on the day we left, one wired old couple (white people) took away my brother’s myopia glasses on purpose while he was swimming. I cannot say if they are racist or some weirdo, but there was no CCTV or supervisor by the pool, so we had no way to found it even though we asked every staff and checked the pool surroundings many times, which caused great inconvenience to my brother on the trip back to China. In general, the facilities and services need to improve promptly.
    Reviewed February 06, 2019
    6.8
    Good
    Juraj
    Couple
    Deluxe Garden
    Stayed 2 nights in January 2019
    Just review about the Mountain Resort”
    Minuses: No wifi in the room Little deck chairs on the beach No personal on the beach Resort need reconstruction Pluses: Best beach on the island Beautiful view from resort Good breakfast Free shuttle bus to the city from 6-9pm
    Reviewed January 25, 2019
    10.0
    Exceptional
    Robert from United Kingdom
    Family with teens
    Deluxe Garden
    Stayed 4 nights in October 2018
    Great Stay as always!”
    My 4th time at this resort I think its the best on the island with best beach and facilities. Good breakfast, friendly efficient staff and nice room. Will stay again, well done Mountain team and thanks for a nice holiday!
    Reviewed October 29, 2018
    Dear Sir, Warm greeting for Mountain resort koh lipe, Thank you for staying with us. We appreciate your feedback! Best Regard, Reservation Department Mountain Resort Lipe Island
    Responded December 17, 2018
    Mountain Resort
    5.2
    HAU from Hong Kong
    Couple
    Jacuzzi Suite
    Stayed 4 nights in February 2019
    Nice beach but disappointing resort”
    The view is superb but the resort is disappointing. Hot water is unstable, which is unfit for the jacuzzi. Food is limited in choices. Not good value for money.
    Reviewed February 12, 2019
    8.8
    Excellent
    changchun from China
    Family with teens
    Grand Garden
    Stayed 3 nights in February 2019
    Best views ”
    Best location best views, warmly stuff, delicious breakfast . There’s shuttle bus between resort and city. But the internet is unconvinced.
    Reviewed February 06, 2019
    3.6
    Pat from United Kingdom
    Family with young children
    Family Bungalow
    Stayed 4 nights in December 2018
    Extremely Disappointing”
    After an amazing week at the Asara resort on sunset beach where the customer service was top notch and room was super clean, Mountain resort was a big disappointment. The view is spectacular but everything else a complete let down. Difficult to surmise but it just felt that on the whole the staff aren't interested or that engaged which is a strange experience in Thailand as customer service is usually very high. The restaurant is poor both in terms of quality of food and speed of service , the Wifi non-existent apart from the reception area and they charge for hire of kayaks and snorkels which are free in most other resorts? The final straw was the cockroaches in the room - Big and small ones etc. I've travelled in Asia extensively so happy to take the rough with the smooth with Mother Nature but you really don't expect this in a premium resort charging premium prices? Koh Lipe is a lovely Island and we will definitely return but not to the Mountain resort.
    Reviewed January 06, 2019
    2.8
    Yi-Hsuan from Thailand
    Couple
    Deluxe Garden
    Stayed 2 nights in January 2019
    the worest service on Lipe”
    we booked it because its wonderful location, but we didn't expect that horrible service. when we arrived, recepition arranged twin bed without telling us, when we rejected, the front desk said there is no guarantee of the bed from Agoda, but which is not true. because I had the screenshot that I should be a double bed. so in the end, they arrange king bed. also, the safety box was locked by previous customers, we wait another half hour then finally staff came to fix. it's super horrible experience. if you don't want to ruin your holiday mood. don't stay at this hotel
    Reviewed January 03, 2019
    6.8
    Good
    John from Germany
    Couple
    Deluxe Garden
    Stayed 3 nights in December 2018
    very little service and less value for the money”
    Pro: The location is awesome, especially the view from the restaurant. Nice beach with great coral reef right at the hotel. contra: Too expansive for what you get. More then 100 $ per night for a Bungalow full of bugs. It's also not as shown on the pictures. it's quiet small and very old. the have new and old bungalows (deluxe bungalow). If you lucky, maybe you will get one of the newer ones. We stay there for three nights and after 2 nights without cleaning the room and not changing towels I complained. Then they make up the room...
    Reviewed December 30, 2018
    10.0
    Exceptional
    Chee from Malaysia
    Family with young children
    Deluxe Garden
    Stayed 3 nights in December 2018
    Friendly and supportive staff, clean room, nice view and quiet beach.”
    Staff are very friend and supportive, you just need to ask them if you need help. I stayed in Deluxe Garden, room is spacious even after added extra bed. Breakfast menu changes everyday and many choices, I stayed 4 days there and enjoy the breakfast everyday. Quiet and clean beach, safe for kids to swim, not many boats passing thus you can have fresh air while you are sunbathing or snorkelling there. You can get very nice sunrise view as well.
    Reviewed December 30, 2018
    6.0
    KEVIN from Thailand
    Couple
    Deluxe Garden
    Stayed 3 nights in December 2018
    Stunning resort. Abysmal service. ”
    After a long flight/van/boat combo, we arrived to find our room wasn't ready yet. We were told to wait several times, even though the 2pm check-in time had already passed. We waited around half an hour before being shown to our rooms. Grateful to receive an upgrade for the frustrating delay. Sadly, our frustrations continued. Following morning, we requested our room to be cleaned. Once via the tag, another time via calling reception. And a third time, by asking the maid (in clear Thai). After coming back around 6pm, nothing had been done. We let it pass. Following morning, repeat. Hung the tag out. Called reception, asked the maid. Nothing. We had to go down and ask reception why our room hadn't been cleaned since arrival despite many requests. Their response was that they were short on staff. I can't get my head round how one can pay 14,000 baht for a 3-night stay and not have their room cleaned. Finally, upon checking out we had to wait 20 minutes for them to check the room and provide us with our change. We almost missed our boat heading back to the mainland. The resort itself is beautiful, with stunning views and a calm setting at the tip of Sunset Beach. Sadly, the bare minimal services are severely lacking. Setting and service are one giant oxymoron. To top it off, we were placed at this resort to carry out a paid review. It's laughable how slow and unresponsive the staff were throughout our stay.
    Reviewed December 28, 2018
    10.0
    Exceptional
    Stephanie from Malaysia
    Couple
    Deluxe Garden
    Stayed 2 nights in December 2018
    Overly friendly and helpful staffs”
    I would 101% recommend this hotel. It's the perfect location to kayak and to see the sunset. FREE shutter bus to Walking Street from 7pm-10pm which would save you 50 baht/person each trip and FREE hotel transfer as well! What impressed me most is their customer service. After I've checked out to stay at another hotel, I realized I've misplaced my belongings which included locks, keys and a mobile phone. I've emailed them first and called them. They informed me that they have PERSONALLY SENT it to the receptionist of my second hotel, saving me the effort and the trip back to the resort. They even emailed me back after talking on the phone, this shows that they do not leave any emails unanswered. They really went the distance (no puns intended) to meet their customers' urgency even when I've already checked out. Kudos to the staffs working in Mountain Resort!!
    Reviewed December 13, 2018
    Dear Stephanie, Warm greeting for Mountain resort koh lipe, Thank you for staying with us. We appreciate your feedback! Best Regard, Reservation Department Mountain Resort Lipe Island
    Responded December 17, 2018
    Mountain Resort
    9.6
    Exceptional
    Gintare from Lithuania
    Couple
    Deluxe Garden
    Stayed 2 nights in November 2018
    We loved it! ”
    It is a great choice for staying in Koh Lipe. Take the sea view option if you can. We had a delux garden room and it was great even with some sea view from the terrace. The breakfast was amazing. Staff take very good care of their guests. The only remark that bathroom could be updated...
    Reviewed December 03, 2018
    Dear Gintare, Warm greeting for Mountain resort koh lipe, Thank you for staying with us. We appreciate your feedback! Best Regard, Reservation Department Mountain Resort Lipe Island
    Responded December 17, 2018
    Mountain Resort
    8.4
    Excellent
    KIAN from Singapore
    Family with teens
    Family Bungalow
    Stayed 2 nights in March 2018
    Extra bed is so uncomfortable but the view is superb.”
    This hotel has a very superb view from the mountain oversee the oceans. Snorkeling can be done just at the sea near hotel....we even see nemo n many other nice coral fish there. Hotel provide free two way transfer to pier which is good and also free shuttle in the evening to the walking street. The only down side is that need the climb the slope and staircase frequently because it’s a mountain resort. The extra bed that we add for my girl was extremely uncomfortable and end up we have to squeeze on the double bed. The tile below our bed also start to popping out need maintenance.
    Reviewed March 24, 2018
    Dear Sir, Warm greeting for Mountain resort koh lipe, Thank you for staying with us. We appreciate your feedback! Best Regard, Reservation Department Mountain Resort Lipe Island
    Responded December 17, 2018
    Mountain Resort
    4.8
    soren from Thailand
    Solo traveler
    Grand Garden
    Stayed 7 nights in January 2019
    I got cheated”
    Well, am not going to comment on the hotel itself - it was quite ok. However, after having received what I thought was a 62% discount I arrived at the hotel. First thing I saw in the reception was the pricelist and to my surprise and a quick calculation it was a fact that the hotel had first more than doubled the price on Agoda and then deducted the 62% - What I payed was the normal standard rate. It too all of the pleasure out of my stay there, specially because the manager after I had confronted him the fact that the hotel is cheating us guests, got so angry and worst of all - Blamed Agoda. So this is the reason alone for me not recommending this hotel - at least be aware that what you think is a huge discount is not!
    Reviewed February 01, 2019
    12345
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