Mercure Resort Sanur
Mercure Resort Sanur
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Bilik Superior King - Katil Mercure Resort Sanur
Bilik Superior King - Katil
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Lobi Mercure Resort Sanur
Lobi
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Pemandangan dalam Mercure Resort Sanur
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pantai Mercure Resort Sanur
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DI PETA Mercure Resort Sanur
DI PETA
Hebat
Lokasi
8.1
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Mercure Resort Sanur

Lokasi terbaik
Lihat tarikan berhampiran
Sangat Bagus
Berdasarkan 1207 ulasanLihat ulasan tetamu
7.7
/
10
Sangat Bagus kualiti dan keselesaan bilik
7.9
80% mahu mengesyorkan kepada rakan
Berbaloi dengan harga7.8
Jarak ke pusat bandar10 km
Rating lokasi8.1
Lapangan terbang terhampirLapangan Terbang Antarabangsa Ngurah Rai (DPS)
Jarak ke lapangan terbang10.6 km
  • Pengangkutan lapangan terbang

  • pantai peribadi

  • pertukaran mata wang

  • Wi-Fi percuma semua bilik

Pilihan bilik
7.9
Sangat bagus
Keselesaan bilik & kualiti
Bilik Deluxe King (Deluxe King Room)
Bilik Deluxe King (Deluxe King Room)
...
  • Saiz bilik: 42 m²/452 kaki
  • Pemandangan: Taman
  • 1 Katil King
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Bilik Deluxe Twin (Deluxe Twin Room)
Bilik Deluxe Twin (Deluxe Twin Room)
...
  • Saiz bilik: 42 m²/452 kaki
  • Pemandangan: Taman
  • 2 Katil Single
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Bilik Superior Twin (Superior Twin Room)
Bilik Superior Twin (Superior Twin Room)
...
  • Saiz bilik: 32 m²/344 kaki
  • Pemandangan: Taman
  • 2 Katil Single
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Bilik Eksekutif dengan Katil King (Executive Room with 1 King Bed)
Bilik Eksekutif dengan Katil King (Executive Room with 1 King Bed)
...
  • Saiz bilik: 42 m²/452 kaki
  • Pemandangan: Taman
  • 1 Katil King
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Bilik Superior King (Superior King Room)
Bilik Superior King (Superior King Room)
...
  • Saiz bilik: 32 m²/344 kaki
  • Pemandangan: Taman
  • 1 Katil King
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Bilik Eksekutif 2 Katil Single (Executive Room 2 Single Beds)
Bilik Eksekutif 2 Katil Single (Executive Room 2 Single Beds)
...
  • Saiz bilik: 42 m²/452 kaki
  • Pemandangan: Taman
  • 2 Katil Single
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DOUBLE DELUXE - ROOM ONLY
DOUBLE DELUXE - ROOM ONLY
...
  • beranda/teres
  • pancuran
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DOUBLE SUPERIOR - ROOM ONLY
DOUBLE SUPERIOR - ROOM ONLY
...
  • beranda/teres
  • pancuran
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bilik Superior - Pemandangan Laman (Superior Room Garden View)
bilik Superior - Pemandangan Laman (Superior Room Garden View)
...
  • bilik larangan merokok
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Bilik Deluxe Pemandangan Taman (Deluxe Room Garden View)
Bilik Deluxe Pemandangan Taman (Deluxe Room Garden View)
...
  • bilik larangan merokok
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Ulasan pengunjung sebenar

Ulasan Agoda (1207)Ulasan Booking.com (705)
7.7
/
10
Kebersihan7.7
Kemudahan7.4
Lokasi8.1
Kualiti dan keselesaan bilik7.9
Perkhidmatan7.8
Berbaloi dengan harga7.8
Disediakan oleh pengunjung sahih dari Agoda
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Bilik Deluxe King
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12345
6.4
Baik
Paul dari Indonesia
Pasangan
Bilik Superior King
Menginap satu malam di September 2018
Baik”
Very tired and food ordinary and boring. Staff lovely.
Diulas 22 September 2018
Dear Paul, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It feels great to know that our staff friendliness meet your expectation. We take note on your concern of food and it has been share with our chef for our avaluation and improvement. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. Once again, thank you for the constructive feedback. We hope you will give us another chance to serve you better and showcase the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
6.8
Baik
Paul dari Indonesia
Pasangan
Bilik Deluxe King
Menginap 8 malam di September 2018
Baik”
Tired and needs refurbishment. Breakfast not up to standard and boring. Staff lovely. Rooms maybe 3 star for facilities but 1 star for condition.
Diulas 13 September 2018
Dear Paul, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are glad to know that the service rendered by our staff was impressed you. I am sure that your feedback will motivate my team to keep up their performance. We take note on your concern of breakfast, please rest assure that it has been share with our chef for our evaluation and improvement.With regards of Resort Renovation, we are continually work on improving the Resort, though until a full Refurbishment occurs, the resort design will be remain the same. Our extensive internal maintenance programs are still carried on and we should have replaced the older mosaic shower tiles which give older impression of the resort.Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future.Sincerely,Eka Handayani, Guest Experience Manager
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Mercure Resort Sanur
10.0
Sangat Hebat
Jamie dari Singapura
Pasangan
Bilik Superior Twin
Menginap 2 malam di Ogos 2018
Sangat Hebat”
My friend and I really enjoyed our lovely stay at Mercure. The room, amenities, spa and staff were truly amazing. Just note that the sun beds along the beach are really popular. A guest had rudely moved our belongings from our sunbed and claimed that she was there earlier but went off for lunch. It would be worth for the hotel to advise guests on courtesy/rules of sun bed usage. So that guests will know to respect usage of the sun beds. Defn worth going back for another stay!
Diulas 25 Ogos 2018
Dear Jamie, Thank you for sharing your experience during your stay with us. It such a pleasure to know that you have had a pleasant stay with us. Knowing that you enjoyed our hotel service and facilities is truly delight us. Your kind word has been share with my team and I am sure it will motivate my team to keep up their performance. We are very excited to welcoming you back again. Sincerely, Eka Handayani Guest Experience Manager
27 Ogos 2018 Dijawab
Mercure Resort Sanur
4.8
David dari Thailand
Pasangan
Bilik Superior King
Menginap 4 malam di Ogos 2018
Getting old”
Stayed here once before, returned on that basis, staff were really pleasant and helpful, rooms are aging, no mini bar, no fresh milk, (only powdered) rooms were serviced daily, but towels look and feel as if they are being washed in grey cement water, hard and colorless. Pools are ok, breakfast is cheap, $15aud, but cold and fairly bland. There are much better situated and up,arket hotels along the beach now. Wifi is next to useless, seriously, really really slow and drops out continually, better off walk to nearby cafe and using there’s. Also, pathways between accommodation, pools and reception etc very dark, poorly lit and needs to be improved.
Diulas 17 Ogos 2018
Dear David, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It is always a pleasure to welcoming you back and knowing that the genuine service rendered by our staff was impressed you really delight us. It was saddened me to know that you faced some inconveniences during your stay. I noted your comments carefully and our teams have been made aware of the situation you were facing. Please rest assured as they are reviewing this matter thoroughly and actions will for sure be taken to prevent repeat occurrence in the future. We thank you for sharing your constructive feedback with us and we hope you will be kind enough to give us another chance to serving you better and showcasing the improvement we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
10.0
Sangat Hebat
Saffron dari Australia
Pasangan
Bilik Superior King
Menginap satu malam di Ogos 2018
Amazing day spa, clean room, great location!”
Loved the day spa, therapists were fantastic, the spa was very clean and the prices reasonable. The room was clean and spacious with a balcony. The hotel is in a great spot on the beach and you can eat at the organic cafe on the beach or in the hotel restaurant. If you walk out of the hotel on the otherside you will find the main street with lots of restaurants and shops. Will be back!
Diulas 10 Ogos 2018
Dear Saffron, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is very rewarding to receive positive feedback from our valued guest regarding their experience. We highly appreciate your good review and I have been shared your feedback with my entire team. I am sure that it will motivate them to keep up their performance. Thank you again for sharing your experience, and we are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
13 Ogos 2018 Dijawab
Mercure Resort Sanur
7.6
Sangat Bagus
Barry dari Australia
Pasangan
Bilik Deluxe King
Menginap 7 malam di Julai 2018
Not as good as it used to be”
The good things on a wonderful beach and located near lots of good restaurants. Poor - staff we’re inattentive and numbers much reduced in the restaurant at breakfast . Food quality not as good as on previous visits. Everything looking very tired in rooms and needing update. Need a quiet pool holiday ruined by screaming children every day for a week and unsupervised children and scrummages over sun beds. Overall very disappointing- this used to be a very good hotel.
Diulas 24 Julai 2018
Dear Barry, We very much appreciate for sharing your experience during your stay with us. We regret to know that your experience did not meet your expectation. We take note on your concern Food quality and it has been addressed with our Chef for our improvement. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. Once again, thank you for the constructive feedback. We hope you will give us another chance to serve you better and showcase the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
9.2
Sangat Hebat
michael dari United Kingdom
Pasangan
Bilik Superior Twin
Menginap 7 malam di Jun 2018
Great Hotel”
Lovely rooms , good food, right on a good beach, near small shops and restaurants.
Diulas 11 Julai 2018
Dear Michael, Thank you very much for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a great stay with us. We glad to know that you enjoyed our hotel service and facilities. Your kind word has been share with my team and i am sure it will motivate them to keep up their performance. We are very excited to welcoming you back again soonest. Sincerely, Eka Handayani Guest Experience Manager
13 Julai 2018 Dijawab
Mercure Resort Sanur
6.4
Baik
joanne dari Australia
Pengembara solo
Bilik Superior King
Menginap satu malam di Jun 2018
Be careful if you make a mistake with booking”
Hotel all good I have stayed there on numerous occasions as a quick stop over. Only issue I had this time was I incorrectly hit the wrong date when booking realizing my mistake I tried to change the booking (within 5 minutes) but this hotel had a non refundable policy. I totally understand and appreciate the non refundable policy, but I think as it was such a short time, the hotel would not have lost any other potential bookings and they would not have started any of the booking processes. Agoda were very helpful and contacted the hotel but the hotel decision was not to refund, I could cancel but not get the money. I contacted the hotel personally to explain my case but have never received any correspondece from them. I was a return guest to the hotel (not that that should make any difference), but I will not be staying there again in the future. So next time you make a booking double, triple check that you have hit the correct date (especially the month) lesson learned
Diulas 28 Jun 2018
Dear joanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We take note on your constructive feedback on cancelation policy, prepaid booking is non-refundable. Please rest assure that I have been share your feedback with our Reservation Manager for further investigation and evaluation. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager
13 Julai 2018 Dijawab
Mercure Resort Sanur
8.0
Hebat
wendy dari Australia
Pasangan
Bilik Superior King
Menginap satu malam di Jun 2018
Lovely!”
Superior rooms are better than deluxe! Ask for upstairs superior overlooking the pool, you wont be disappointed. Rooms a little dilapidated but atmosphere plus and very comfy! Gardens gorgeous. Staff amazing. Great location. Wouldnt stay anywhere else. Highy recommend RITZ tailor just up the road, has made hundreds of dresses for my business, not a stich wrong! Very reasonable prices. Gardenia is great for coffee/meals. DEnick Natural has recovered my lounge cushion x 2 over last few years also highly recommend. The only negative is the dark blue tiles make the pools too warm
Diulas 27 Jun 2018
Dear Wendy, Thank you very much for sharing your experience during your stay at Mercure resort Sanur. We delighted to know that you have lovely stay with us. Knowing that the staff friendliness, hotel location, and facilities meet your expectation is truly rewarding. We take note on your concern of the swimming pool tiles, please rest assure that it has been share with our respected department for our evaluation and improvement. We are looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
13 Julai 2018 Dijawab
Mercure Resort Sanur
10.0
Sangat Hebat
Vicki dari Australia
Pasangan
Bilik Superior King
Menginap 7 malam di Mei 2018
Excellent place to R & R”
Terrific place to do as much swimming and partying as you want or as much relaxing (R & R) as you want. 3rd time there and many more to do when we can.
Diulas 04 Jun 2018
4.8
carol dari Australia
Pasangan
Bilik Superior King
Menginap 8 malam di Mei 2018
very dissapointing”
We have been going to Bali for 20 years. We travel there every 6 months and have stayed in many hotels, resorts, and private villas over that time. we decided to stay at the Mercure Sunar because the pictures on the internet are very enticing and make the place very inviting. However, that was not the case. On arrival we were put in a room bottom floor of 3 levels. the room was dark, cold and damp. You would pay $30 for anywhere in Bali for this room. I requested another room, only to be told i would need to pay another $120 per night on top of the $110per night we had already paid. I refused. I requested to be transferred to the Mercure in Legian then. Amazing they found another room, near the pool 2nd floor of two levels with a balcony. Much cleaner and brighter and in a little better condition. The building was very old and needs lots of repair. It is very overpriced and run down. It is quite a long way from the main attractions of Bali. I will not stay or recommend it to anyone.
Diulas 03 Jun 2018
Dear Carol,Thank you very much for sharing your experience during your stay at Mercure Resort Sanur.I regret to read that your overall experience did not meet your expectations through this review you shared with us. At Mercure, we always strive to craft positive experience to our guests and it makes me sad to see that it was not the case for you. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. We do hope that you would be kind enough to give us a chance to welcome again in the near future. Sincerely, Adrian Utomo, Executive Assistant Manager
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Mercure Resort Sanur
8.0
Hebat
brooke dari Australia
Pengembara solo
Bilik Superior King
Menginap 6 malam di Februari 2018
Sangat Bagus”
2nd stay at Mercure Sanur. Like the southern location and beach area. Staff are always friendly and helpful. Nice grounds, choice of pools and large beach lounging area. Plenty of restaurants, spas and shops nearby.
Diulas 02 Jun 2018
Dear Brooke, Thank you for sharing your experience during your stay with us. It is always a pleasure to welcoming you back again. We delighted to know that you have a pleasant stay with us. We looking forward to welcoming you again on your next holiday in Bali soonest. Sincerely, Eka Handayani Guest Experience Manager
07 Jun 2018 Dijawab
Mercure Resort Sanur
8.4
Hebat
Elizabeth dari Australia
Keluarga dengan anak remaja
Bilik Superior King
Menginap 14 malam di Mei 2018
Holiday”
Perfect position...we keep going back
Diulas 26 Mei 2018
Dear Elizabeth, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. we can't wait to welcoming you again in your next holiday. Sincerely, Eka Handayani Guest Experience Manager
02 Jun 2018 Dijawab
Mercure Resort Sanur
10.0
Sangat Hebat
Susanne dari Australia
Kumpulan
Bilik Superior Twin
Menginap 2 malam di Mei 2018
A great stay”
This hotel lives up to its website and advertising. It is located in a quiet area of snow and right on the beach. The poos are nice the atmosphere is cosy and relaxed everywhere. If you want pantries on the beach you have it when you book in this hotel.
Diulas 25 Mei 2018
Dear Susanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. What a joy to read that you have a great stay with us. Knowing that you enjoyed our hotel facilities and service really delight us. We are very excited to welcoming you back on your next holiday in Bali. Sincerely, Eka Handayani Guest Experience Manager
02 Jun 2018 Dijawab
Mercure Resort Sanur
8.8
Hebat
Susanne dari Australia
Kumpulan
Bilik Superior King
Menginap 2 malam di Mei 2018
Priceless location if you want palm trees on the beach at reasonable prices.”
Bali isn't as cheap as it was but this hotel is still great value if you're not wanting 4.5-5 star accommodation. I stayed at the Novotel in Benoa for not much more. Room size (7), Cleanliness 5, staff 7, Breakfast 7, Location 9.
Diulas 14 Mei 2018
Dear Susanne, Thank you for sharing your experience during your stay with us. We are happy to know that you have a pleasant stay with us. Its feels great to hear that you felt satisfied with our hotel facilities and service. Your feedback has been share with my team and I am sure it will motivate them to keep up their performance. We are very excited to welcoming you back again at our resort. Sincerely, Eka Handayani Guest Experience Manager
24 Mei 2018 Dijawab
Mercure Resort Sanur
10.0
Sangat Hebat
Lucy dari United Kingdom
Pasangan
Bilik Superior King
Menginap 3 malam di Mei 2018
Such a lovely place! ”
We had an amazing time, such a lovely place and everything was perfect! Thank you!
Diulas 09 Mei 2018
Dear Lucy, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are delighted to know that you have has an amazing time and lovely holiday with us. Your kind word has been share with my team and I am sure it will motivate them to keep up their performance. Once again, thank you for sharing your experience and we are very excited to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
24 Mei 2018 Dijawab
Mercure Resort Sanur
7.6
Sangat Bagus
farah dari Arab Saudi
Pasangan
Bilik Superior King
Menginap 9 malam di April 2018
Sangat Bagus”
Nice hotel, great price, but too much insects in room
Diulas 24 April 2018
Dear Farah, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. We take note on your concern of room cleanliness. Please rest assure it has been shared with our respected department for further action and improvement. We are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
30 April 2018 Dijawab
Mercure Resort Sanur
9.2
Sangat Hebat
Anton dari Afrika Selatan
Pasangan
Bilik Superior King
Menginap 4 malam di April 2018
Wake up in the middle of a tropical garden”
Stunning setting and lovely beach; never felt overcrowded. Food was average but service excellent and friendly.
Diulas 15 April 2018
Dear Anton, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feels great to know that you enjoyed our beach, service and facilities. Your kind word has been shared with my teams for them to keep up their performance. We take note on your concern of food and please rest assured that it has been shared with our chef for our evaluation and improvement. Thank you again for sharing your experience and we looking forward to welcoming you. Sincerely, Eka Handayani Guest Experience Manager
22 April 2018 Dijawab
Mercure Resort Sanur
5.2
Gregory dari Singapura
Keluarga dengan anak kecil
Bilik Superior King
Menginap 2 malam di Mac 2018
Memuaskan”
There is nothing to remember after visiting Mercure resort. Very worn out, needs renovation, for facilities and for rooms. Many people book this hotel because it is right on the beach and close to the airport, but there are many other smaller hotels with clean and nice facilities at half price of Mercure. The two spots to visit if you are at Mercure are Yoga @ Power of Oasis and Genius Cafe - these two outlets are not under Mercure management - they are located on its territory. Have fun!
Diulas 15 Mac 2018
Dear Gregory, Thank you for sharing your experience during your stay at Mercure Resort Sanur. I deeply regret to know that your stay was not according to your expectations. Our guests satisfaction is always be our top priority and thus knowing you left dissatisfied really saddened me. I will ensure that the points you shared are being followed up accordingly by the teams and I will personally monitor on that. Nonetheless, we appreciate you shared your feedback with us so we can use it to revisit the area of concerns and to improve it better. We hope you will give us another chance to serve you better in the near future. Sincerely, Adrian Utomo Executive Assistant Manager
03 April 2018 Dijawab
Mercure Resort Sanur
6.8
Baik
Tayla dari Indonesia
Pasangan
Bilik Superior King
Menginap 12 malam di Januari 2018
The whole resort needs to be updated, we have been coming her for about 6-7 years and now it's old. ”
The entire resort needs to be updated, it's looking tired and in need of many repairs. Upon my return to Australia I told most of my friends that I was very disappointed with the resort as it's quite expensive and old and I don't think I would return. The menu hasn't changed in all the time we have been coming and great food makes a difference. Most nights the restaurant is empty, it's ashamed because the staff are outstanding.
Diulas 15 Mac 2018
Dear Tayla,Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are very pleased to know that the service rendered by our staff exceed your expectation. This is very gratifying news to hear, for all of our amazing team. Our commitment is to provide an excellent service to each and every one of our guests. With regards of refurbishment, we pleased to inform that we do continually work on improvements to the Resort, though acknowledge until a full Refurbishment occurs some elements of interior design will be in the original design. We have changed nearly 1/5 of the Resorts bedrooms’ tiles over the last few months and more are being completed now. We will work diligently to do the best we can prior to any Resort Owner’s approval for refurbishment. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future.Sincerely, Adrian Utomo, EAM
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Mercure Resort Sanur
12345
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