Novotel Surabaya Hotel
Novotel Surabaya Hotel
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DI PETA Novotel Surabaya Hotel
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Sangat Bagus
Lokasi
7.4
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Novotel Surabaya Hotel

Lokasi sangat baik
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Sangat Bagus
Berdasarkan 1896 ulasanLihat ulasan tetamu
7.5
85% mahu mengesyorkan kepada rakan
Berbaloi dengan harga7.6
Rating lokasi7.4
Lapangan terbang terhampirLapangan Terbang Antarabangsa Juanda (SUB)
Jarak ke lapangan terbang10.8 km
Ada restoranYa
  • 780 m ke pengangkutan awam

  • Pengangkutan lapangan terbang

  • Wi-Fi percuma semua bilik

  • tab panas

Pilihan bilik
7.7
Sangat bagus
Keselesaan bilik & kualiti
Suite Keluarga 3 Bilik Tidur (Family Suite 3 Bed Rooms)
Suite Keluarga 3 Bilik Tidur (Family Suite 3 Bed Rooms)
...
  • Pemandangan: Bandar
  • 69 m²/743 kaki
  • 1 Katil Double atau 2 Katil...
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Suite 1 Bilik Tidur (1 Bedroom Suite)
Suite 1 Bilik Tidur (1 Bedroom Suite)
...
  • Pemandangan: Kolam
  • 60 m²/646 kaki
  • 1 Katil Double
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Suite Keluarga 2 Bilik Tidur (2 Bedroom Family Suite)
Suite Keluarga 2 Bilik Tidur (2 Bedroom Family Suite)
...
  • Pemandangan: Bandar
  • 69 m²/743 kaki
  • 1 Katil Double atau 2 Katil...
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Superior 1 katil bersaiz raja Pemandangan Kolam Renang (Superior 1 king bed Pool View)
Superior 1 katil bersaiz raja Pemandangan Kolam Renang (Superior 1 king bed Pool View)
...
  • Pemandangan: Bandar
  • 32 m²/344 kaki
  • 1 Katil King
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Superior - Kolam Renang (Superior Pool)
Superior - Kolam Renang (Superior Pool)
...
  • Pemandangan: Kolam
  • 32 m²/344 kaki
  • 2 Katil Single atau 1 Katil...
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Superior - 2 Katil bujang Pemandangan laman (Superior 2 single beds Garden View)
Superior - 2 Katil bujang Pemandangan laman (Superior 2 single beds Garden View)
...
  • Pemandangan: Taman
  • 32 m²/344 kaki
  • 2 Katil Single
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Superior 1 katil bersaiz raja Pemandangan Laman (Superior 1 king bed Garden View)
Superior 1 katil bersaiz raja Pemandangan Laman (Superior 1 king bed Garden View)
...
  • Pemandangan: Bandar
  • 32 m²/344 kaki
  • 1 Katil King
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Superior - 2 Katil bujang Pemandangan kolam (Superior 2 single beds Pool view)
Superior - 2 Katil bujang Pemandangan kolam (Superior 2 single beds Pool view)
...
  • Pemandangan: Kolam
  • 32 m²/344 kaki
  • 2 Katil Single
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Bilik Superior King (Superior King Room)
Bilik Superior King (Superior King Room)
...
  • Pemandangan: Taman
  • 28 m²/301 kaki
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Bilik Eksekutif Twin (Executive Twin Room)
Bilik Eksekutif Twin (Executive Twin Room)
...
  • Pemandangan: Kolam
  • 30 m²/323 kaki
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Jarak dan maklumat

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Berhampiran

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Ulasan pengunjung sebenar

Ulasan Agoda (1896)Ulasan Booking.com (424)
Pilih Jenis Pengunjung
Kebersihan7.6
Kemudahan7.9
Lokasi7.4
Kualiti dan keselesaan bilik7.7
Perkhidmatan7.6
Berbaloi dengan harga7.6
Disediakan oleh pengunjung sahih dari Agoda
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Jenis Bilik
Suite Keluarga 2 Bilik Tidur
Suite 1 Bilik Tidur
Suite Keluarga 3 Bilik Tidur
Superior 1 katil bersaiz raja Pemandangan Laman
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Tunjuk 1715 komen dari tetamu sebenar
12345
8.0
Hebat
meor dari Malaysia
Keluarga dengan anak kecil
Superior - 2 Katil bujang Pemandangan laman
Menginap satu malam di Mac 2016
Very good”
Sangat berpuas hati dengan semua facilities yg ada di hotel ini.
Diulas 27 Julai 2016
9.7
Sangat Hebat
dipak dari Indonesia
Pengembara bisnes
Superior 1 katil bersaiz raja Pemandangan Laman
Menginap 2 malam di November 2014
hotel adem”
lokasi ,harga,pohon banyak
okasi, harga, service bagus. sayangnya pintu kamar mandi ga pas, jadi susah buka nya. Foods oke banyak karena tanpa Vetsin dan enak rasanya.
Diulas 28 November 2014
7.7
Sangat Bagus
hengky dari Indonesia
Pengembara bisnes
Menginap 2 malam di Februari 2013
muantappp”
breakfeast enak, internet cepat,
Diulas 12 Ogos 2013
6.0
michael dari Indonesia
Keluarga dengan anak kecil
Suite 1 Bilik Tidur
Menginap 2 malam di Ogos 2012
So Far So Good”
bagus , ramah , cepat
bagus dan senang tempat yang menarik dan cukup enak untuk beramai ramai
Diulas 08 Jun 2013
7.0
Sangat Bagus
Ahmad dari Malaysia
Keluarga dengan anak remaja
Menginap 2 malam di Oktober 2012
Hotel yang amat menarik tetapi fasiliti bersyarat”
Bilik yang luas dan taman yang menarik
Hotel menyediakan ruang bilik yang luas dan amat sesuai tidak menyesakkan. Ruang taman yang disediakan di belakang amat menarik dan perlu dihias dengan untuk lebih menarik. Wifi percuma patut disediakan untuk semua penghuni tidak hanya di lobby supaya lebih bebas berkomunikasi. Makanan perlu ditingkatkan kerana kerana tidak sedap dan kurang pilihan. Ruang legar yang selesa dan kolam renang yang cantik.
Diulas 12 Oktober 2012
9.3
Sangat Hebat
ADIZAHTON dari Malaysia
Keluarga dengan anak remaja
Suite 1 Bilik Tidur
Menginap 2 malam di Mei 2012
Hotel cantik, bilik luas, bersih, layanan baik”
apartment yang selesa untuk keluarga dengan anak-anak.
Kami sekeluarga amat puas hati dengan keadaan bilik yang selesa dan besar. Dengan adanya kemudahan mikrowave membolehkan kami memanaskan makanan. Ini sangat sesuai bagi anak-anak yang tidak berapa sesuai dengan makanan di tempat ini. Swimming pool nya juga sangat cantik dan bersih.
Diulas 24 Mei 2012
6.0
NORDIN dari Malaysia
Keluarga dengan anak kecil
Menginap 2 malam di Mei 2011
hotel yang bagus”
bilik yang luas
hotel yang selesa buat kami sekeluarga, berdekatan dengan tempat shopping , staff yang mesra . akan menginap lagi di hotel ini jika datang ke indonesia lagi
Diulas 02 Julai 2011
9.3
Sangat Hebat
Mohd dari Malaysia
Pengembara solo
Menginap satu malam di Mac 2010
Penginapan Novotel pengalaman menarik”
Semua sangat memuaskan. dari receiptionist hingga ke pelayanan di kamar. pengalaman yg menarik
tiada
Saat ketibaan di sambut dengan mesra. kamar juga sudah sedia. semau dalam keadaan yg sangat baik. Pelayan tetamu juga sangat mesra.
Diulas 23 Mac 2010
8.3
Hebat
MOHAMMAD dari Malaysia
Keluarga dengan anak kecil
Menginap 3 malam di Disember 2009
4d3n menginap di novotel surabaya”
Pada keseluruhannya semuanya baik sahaja dari segi bantuan staf hotel, layanan di kaunter masuk, layanan semasa sarapan pagi dan lain-lain.
Tidak terdapat kelemahan yang bagitu nyata kecuali masalah bahasa di kalangan staf kerana barangkali tidak bagitu biasa dengan bahasa tetamu dari luar.
Saya dan keluarga amat berpuashati dengan layanan yang diberi oleh staf hotel. Dari segi kebersihan bilek adalah baik dan kemas, sarapan pagi adalah memuaskan, persekitaran hotel memuaskan dan yang nyata layanan staf di kaunter masuk amat memuskan. Pada keseluruhannya kami amat berpushati dengan layanan ynag diberi oleh pihak hotel di sepanjang penginapan di novotel surabaya dan kemungkinan akan kesana lagi jika melawat surabaya di lain waktu. Tahniah dan syabas.
Diulas 14 Disember 2009
5.6
Jasmine dari Brunei Darussalam
Pasangan
Superior 1 katil bersaiz raja Pemandangan Laman
Menginap satu malam di Jun 2018
One Nigh Stay”
We stayed for a night - on our way to Mt Bromo. Price was reasonably decent. Cleanliness can be improved as it is under the Accor group. Towels and bedsheet have stained on them. Sweet wrappers were found when curtains were open. Overall stay was ok for the price.
Diulas 01 Julai 2018
10.0
Sangat Hebat
Yulia dari Indonesia
Pengembara solo
Superior 1 katil bersaiz raja Pemandangan Laman
Menginap 3 malam di April 2018
Sangat Hebat”
Have a great stay here. Friendly staff, great ambience. Thumbs up!
Diulas 16 April 2018
Dear Ms. Yulia, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
25 April 2018 Dijawab
Novotel Surabaya Hotel
6.8
Baik
Fauzan dari Indonesia
Pengembara bisnes
Superior - 2 Katil bujang Pemandangan kolam
Menginap 3 malam di April 2018
Not a really good experience ”
I paid 2 rooms for 3 night only to get the fact that the rooms are not available. The gave us an offer to upgrade our room to (they called it) "suite" rooms. But it turned out that it's just an old apartment with low maintenance. The AC didn't work, rooms kinda dirty (smells like abandoned house), dust everywhere and dirty pillow. And the hallway to the rooms is dark (need more light). Actually their main rooms are good, but it looks like they keep selling rooms (which are actually sold out) so they can move customers to those old abandoned suites. The suites themselves are not even available on the Agoda or even Accor booking site. I booked the rooms 2 weeks before our check in date. I think they had enough time to inform us about the room condition and give us option. I hope they can do better in the future.
Diulas 10 April 2018
Dear Mr. Fauzan, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that few issues was not up to your expectations. Please rest assures that we will address these issues to the related department for further follow up as we avoid for the same issue to occur again in the future. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
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Novotel Surabaya Hotel
8.0
Hebat
Randal dari Kanada
Pasangan
Superior 1 katil bersaiz raja Pemandangan Kolam Renang
Menginap 6 malam di Mac 2018
Nice hotel ”
It’s an older hotel but they have done some nice upgrades.
Diulas 04 April 2018
Dear Mr. Randal, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
25 April 2018 Dijawab
Novotel Surabaya Hotel
3.6
Temmy dari Singapura
Pengembara bisnes
Superior 1 katil bersaiz raja Pemandangan Laman
Menginap satu malam di Mac 2018
Old hotel, smelled stale”
Hotel room is old and smelled stale. There were stains on the bedsheets and bed cover. Holes can be found on the sofa in the room, due to someone putting out their cigarettes on them. Staff looks unwilling to help us change the room initially, and called us back only after we look disappointed.
Diulas 26 Mac 2018
Dear Sir/Madam, Thank you for your time to share with us on your experience. Having read your feedback, we sincerely apologize for the experience that you have to go through. We understand that it must have been an agonizing experience. Please rest assures that we are taking an appropriate measure to resolve this. Thank you Sincerely, Ganjar Laksmana
03 April 2018 Dijawab
Novotel Surabaya Hotel
9.2
Sangat Hebat
Censi dari Indonesia
Pasangan
Superior - 2 Katil bujang Pemandangan laman
Menginap 2 malam di Ogos 2017
Strategic Location!”
Hotel located near center of city. Very easy to find food and anything else. The staff very polite and so helpful. The cleanliness excellent.. for budgeting traveler maybe too expensive if you make walking reservation, just book from agoda and you will get Special Rate
Diulas 12 Februari 2018
Dear Censi, Thank you for staying with Novotel Surabaya Hotel and Suite We are grateful that you have taking your time to share with us your feedback and it is a wonderful feeling to know that you have a pleasant experience. We will share this with our team as part of the acknowledgement of their hard work. Thank you Sincerely, Ganjar Laksmana
23 Februari 2018 Dijawab
Novotel Surabaya Hotel
7.2
Sangat Bagus
RAJA dari Malaysia
Keluarga dengan anak kecil
Superior 1 katil bersaiz raja Pemandangan Laman
Menginap 3 malam di Februari 2018
Pleasant Stay!”
From concierge, to housekeeping, waiter/waitress, front desk, spa staff, they are very helpful, friendly and attentive. Congrats and keep up the good work!! Very peaceful and serene environment in the hotel area. nice buffet breakfast but limited quantity. Areas that can be improve: kids club need to be upgraded with new toys and more clean, and the spa ambiance need to be more warm and comfy. Overall, im very satisfied with my stay and my daughter love to visit Novotel Surabaya again. thanks!
Diulas 06 Februari 2018
Dear Raja, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
3.6
Alistair dari Malaysia
Pasangan
Superior 1 katil bersaiz raja Pemandangan Laman
Menginap satu malam di November 2017
Terrible”
Arrived late,as advised,and asked for wake-up call and taxi for the morning,neither of which materialised. Had to go back to reception to get WiFi details,nobody answered calls from the room. Hotel has no lift !! Pealing paintwork. If you do not have a Accor card(physically) breakfast is double the price.
Diulas 01 Disember 2017
Dear Alistair, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
8.0
Hebat
David dari United Kingdom
Pasangan
Superior 1 katil bersaiz raja Pemandangan Laman
Menginap satu malam di Oktober 2017
Nice resort style hotel in the city”
Nice pool and nice breakfast. We only had 1 night there, would have liked to have stayed 1 more to enjoy the facilities more. Warning: there is a mall " just down the road" which looks walkable, but better to take a taxi or becak, especially at night 😊
Diulas 30 November 2017
Dear Mr. David, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
8.0
Hebat
Acil dari Indonesia
Pengembara bisnes
Superior 1 katil bersaiz raja Pemandangan Laman
Menginap satu malam di April 2017
Good hotel than price”
Good hotel than price
Diulas 22 November 2017
Dear Acil, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
7.6
Sangat Bagus
Adrian dari Indonesia
Pengembara solo
Superior - 2 Katil bujang Pemandangan laman
Menginap 2 malam di September 2017
nice place to stay”
a bit expensive, but i love stay here.. no recommended for kid, smokers at lobby, i got room with smoking room althought i book through agoda for non smoking room.. this disturb my one night stay.
Diulas 14 November 2017
Dear Mr. Adrian, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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