Sofitel Zhengzhou Hotel
Sofitel Zhengzhou Hotel
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Standard - Bilik tetamu Sofitel Zhengzhou Hotel
Standard - Bilik tetamu
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Pemandangan dalam Sofitel Zhengzhou Hotel
Pemandangan dalam
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Bilik Mandi Sofitel Zhengzhou Hotel
Bilik Mandi
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Pemandangan luar Sofitel Zhengzhou Hotel
Pemandangan luar
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DI PETA Sofitel Zhengzhou Hotel
DI PETA
Sangat Bagus
Lokasi
7.6
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Dibuang daripada Kegemaran
Hebat
Berdasarkan 57 ulasanLihat ulasan tetamu
8.1
/
10
Hebat kebersihan
8.5
91% mahu mengesyorkan kepada rakan
Berbaloi dengan harga8.1
Rating lokasi7.6
Lapangan terbang terhampirLapangan Terbang Antarabangsa Zhengzhou Xinzheng (CGO)
Jarak ke lapangan terbang30.1 km
  • Pengangkutan lapangan terbang

  • Wi-Fi percuma semua bilik

  • pertukaran mata wang

  • penyaman udara

Pilihan bilik
7.6
Sangat bagus
Keselesaan bilik & kualiti
Deluxe
Deluxe
...
  • Saiz bilik: 30 m²/323 kaki
  • Pemandangan: Bandar
  • 2 Katil Single
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Standard
Standard
...
  • Saiz bilik: 30 m²/323 kaki
  • Pemandangan: Bandar
  • 2 Katil Single
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bilik Superior akses kelab (Superior Room Club Access)
bilik Superior akses kelab (Superior Room Club Access)
...
  • Saiz bilik: 45 m²/484 kaki
  • Pemandangan: Bandar
  • 1 Katil King
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bilik mewah bersaiz raja Kelab Sofitel (Luxury King Room Club Sofitel)
bilik mewah bersaiz raja Kelab Sofitel (Luxury King Room Club Sofitel)
...
  • Saiz bilik: 45 m²/484 kaki
  • Pemandangan: Bandar
  • 1 Katil King
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Suite Junior Katil King Ruang Tamu (Junior Suite King Bed Living Room)
Suite Junior Katil King Ruang Tamu (Junior Suite King Bed Living Room)
...
  • Saiz bilik: 53 m²/570 kaki
  • Pemandangan: Bandar
  • 1 Katil King
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Superior Twin
Superior Twin
...
  • Saiz bilik: 30 m²/323 kaki
  • Pemandangan: Bandar
  • 2 Katil Single
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Bilik Mewah King (Luxury King Room)
Bilik Mewah King (Luxury King Room)
...
  • Saiz bilik: 45 m²/484 kaki
  • Pemandangan: Bandar
  • 1 Katil King
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Superior 1 Katil King (Superior 1 King Bed)
Superior 1 Katil King (Superior 1 King Bed)
...
  • Saiz bilik: 30 m²/323 kaki
  • Pemandangan: Bandar
  • 1 Katil King
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Bilik Eksekutif (Executive Room)
Bilik Eksekutif (Executive Room)
...
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    Superior Double/Twin
    Superior Double/Twin
    ...
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      Ulasan pengunjung sebenar

      Ulasan Agoda (57)Ulasan Booking.com (154)
      Kebersihan8.5
      Kemudahan8.2
      Lokasi7.6
      Kualiti dan keselesaan bilik7.6
      Perkhidmatan8.4
      Berbaloi dengan harga8.1
      Disediakan oleh pengunjung sahih dari Agoda
      Tapis komen tetamu ikut:
      Bahasa
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      简体中文
      日本語
      繁體中文 (香港)
      lebih banyak
      Jenis Bilik
      Superior Twin
      bilik Superior akses kelab
      Superior 1 Katil King
      Tunjuk 33 komen dari tetamu sebenar
      12
      3.6
      Lena dari Thailand
      Kumpulan
      bilik Superior akses kelab
      Menginap 3 malam di April 2018
      Air Conditioning Policy Unacceptable”
      This hotel has a rule. If weather temperature is less than 30 degrees, the central air conditioning in the room is turned off. They offer us a fan which is noisy and useless. They finally offer us a room that has less heat from the sun which is ok. Breakfast place, spread is not ok. Not international enough. Saw the waitress use the napkin for diners to wipe the floor while we eat. Complete loss of appetite.
      Diulas 19 April 2018
      Dear Lena, Thank you for taking the time to write a review. Even though it is not pleasant to read, we feel it must have been even more unpleasant for you to experience. For this we would like to apologize sincerely to you. As a matter of fact, we are aware of some problems regarding cold air-conditioning. We've been upgrading it recently, but it seems some rooms remain obviously too hot. We are still fixing it at the moment and are confident it will be alright very soon next week. But regarding the waitress using the napkin to wipe the floor... All I can say is I'm truly shocked to read that. We definitely have to conduct more training and supervision on some areas of our hotel. We hope to have the chance to welcome you again in the future, also to change your opinion better on our hotel quality and services. And thanks to you, we know exactly where to perform the changes. With our kindest regards, Samantha Yu General Manager
      Show more
      Sofitel Zhengzhou Hotel
      4.4
      POH dari Singapura
      Pengembara bisnes
      Superior 1 Katil King
      Menginap 2 malam di April 2018
      Felt like being cheated”
      Firstly the Toilet smell like sewage leaks...... Secondly, the hotel did not make it clear that there is a RM58 charge for watching TV movies. Do not expect Sofitel brand name will do such things........ using fine prints to make additional income. It is not the amounts that matters, just felt being cheated. Shame and disappointed with the hotel management. But the Hotel Staff are very good.
      Diulas 17 April 2018
      Dear POH, Thank you for your feedback. We've been deep-cleaning our sewage system recently, and some floors were affected by some bad smell in the bathroom. This was a temporary problem. Please kindly receive our sincerest apologies for the inconvenience. Regarding the TV-movie charges, the prices could be found on the screen TV menu directly, written in Chinese and English (as well as inside the room directory located in the room's desk). Probably it wasn't looking obvious enough to you. Sorry for that as well. We will try to make those optional charges appear bigger if we can. About the prints charges: Actually these are always existing in every hotel brands, in every country. Luxury hotels that offer 'Business Center services' must cover (at least partly) the high costs of such an additional department. We are sincerely sorry if you're feeling cheated by the copy/print rates, but this is indeed generally accepted in the hotel industry. Best regards, Samantha Yu Ge
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      Sofitel Zhengzhou Hotel
      9.6
      Sangat Hebat
      Wendy dari Singapura
      Pengembara bisnes
      Superior 1 Katil King
      Menginap 5 malam di November 2017
      Nice and recommended! ”
      Room is spacious and well maintained. Heater may be a little too hot which can be improved with some cold air in, had to leave the window open to counter that. Staff are very nice and helpful, ensure that you get the best services. Highly recommended.
      Diulas 10 Disember 2017
      Dear Wendy, Thank you for sharing your comments about your stay! We have duly taken note of your comment regarding the room temperature and will work on solving this issue. We look forward to welcoming you again in Zhengzhou and wish you a Happy New Year 2018! Best regards, Samantha Yu General Manager
      09 Januari 2018 Dijawab
      Sofitel Zhengzhou Hotel
      7.6
      Sangat Bagus
      Felipe dari Sepanyol
      Pasangan
      bilik Superior akses kelab
      Menginap satu malam di November 2017
      Room, vip club and restaurent perfect, spa and swimming pool awful. ”
      Check-in perfect: We arrived one day before at Zhengzhou, the staff takes care of our bagagges and the next day our room was ready very early. No information about club access privileges was provided. You needto find this information in Booking or Agoda. Room perfect: Very nice room, perfectly clean. The housekeeping service clean our room two times during our stay. Point to improve : To have a coffe maker. Maybe the room light are a little dark. Swimming pool and spa horrible: In general the state of this area is not agree wirh the rest of the hotel. A renovation is needed. The spa was out of service and the swimming pool was cold. Club access privileges very good but difficult to find the description of your privileges: The staff doesn't know well the privileges. Particullary about "Le gouter". The timetable provided by email isn't good and "Le gouter" wasn't included. Some services are difficult to discover , you need to read all the documentation in your room. For example, bath foam is available without charge but you need to ask. It't easier to leave one bath foam directly in the bathroom. We ask for the wellcome fruit plate to club access front desk. After one hour without news, we call to main front desk. Speaking with three different personnes and no one was able to undestand us ("do you want a taxi?", "do you want to extend your stay?", "you need to pay one more night if you want to leave tomorrow...."). Finally we speak with the manager (european) and he take care of us and make interface with chinese staff. Finally we receive our fruit plate 2 hours later our first call. In general the level of english of the staff is not very good. The members of bagagge service were very useful and proactive and they have a very good english. Food very good but bakery could be improved: The set of cakes included in "Le gouter" are great. During the happy hour, the white wine are no refrigerated. The breakfast in main restaurent is very good (good y
      Diulas 25 November 2017
      Dear Felipe,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager
      28 November 2017 Dijawab
      Sofitel Zhengzhou Hotel
      8.0
      Hebat
      Tom dari Kemboja
      Pengembara bisnes
      bilik Superior akses kelab
      Menginap 2 malam di September 2016
      As expected from Sofitel, nice with all the facilities needed.”
      Good location with nice quiet surrounding.
      Diulas 18 November 2016
      Dear Tom,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager
      28 November 2017 Dijawab
      Sofitel Zhengzhou Hotel
      10.0
      Sangat Hebat
      Stephen dari Australia
      Pengembara solo
      Superior 1 Katil King
      Menginap satu malam di November 2016
      Absolutely the best”
      Had an amazing stay at this hotel. The room was excellent, the staff are a credit to the hotel, position is good with a beautiful lake in a park very nearby. Will definately be staying here again.
      Diulas 10 November 2016
      Dear Stephen, Thank you for such and incredible 5 star review. You put smiles on all of our faces. I am so happy we were able to help create some wonderful memories for you. From reading your review I can see you are pretty incredible as well. Thank you for recommending us to all the travelers. I hope they take your advice and stay with us as well. We can't wait to welcome you back again. Samantha Yu, General Manager
      28 November 2017 Dijawab
      Sofitel Zhengzhou Hotel
      10.0
      Sangat Hebat
      Philippe dari Kanada
      Pengembara bisnes
      Superior 1 Katil King
      Menginap 2 malam di Ogos 2016
      Excellent”
      This was a great hotel for foreign travellers. Very nice room, great food and excellent staff that spoke english.
      Diulas 31 Ogos 2016
      7.2
      Sangat Bagus
      usa dari Thailand
      Pengembara bisnes
      Superior Twin
      Menginap 2 malam di Julai 2016
      Business”
      ...
      Diulas 20 Julai 2016
      8.0
      Hebat
      Saiful dari Bangladesh
      Pengembara bisnes
      Superior Twin
      Menginap satu malam di Oktober 2015
      Great Breakfast”
      Breakfast was great. But the dinner was not that good. Rooms were clean and excellent.
      Diulas 19 Jun 2016
      9.0
      Sangat Hebat
      Michael dari Australia
      Pasangan
      Superior 1 Katil King
      Menginap 4 malam di November 2015
      Good location”
      Courteous staffs
      Comfortable
      Diulas 14 November 2015
      7.3
      Sangat Bagus
      Chao dari Taiwan
      Pengembara solo
      bilik Superior akses kelab
      Menginap satu malam di Julai 2015
      Awesome location ”
      Location Location Location
      Diulas 26 Julai 2015
      9.3
      Sangat Hebat
      tan dari Malaysia
      Keluarga dengan anak kecil
      Superior 1 Katil King
      Menginap 3 malam di Mac 2015
      Excellent ”
      The room was comfortable..
      Excellent !
      Diulas 17 Mac 2015
      7.7
      Sangat Bagus
      Yuk dari Hong Kong
      Pengembara bisnes
      Superior Twin
      Menginap satu malam di September 2014
      A centrally located hotel ”
      Good Location, Helpful staff and room is clean
      It was the first time I when to Zhengzhou, the hotel staff are very polite and helpful.
      Diulas 11 September 2014
      6.3
      Baik
      Chawalit dari Thailand
      Pengembara bisnes
      Superior Twin
      Menginap satu malam di April 2014
      so far so good”
      1) location 2) price 3) staff
      The room size is ok but a bit old need to improve for renovate. The hotel located not far from department store.
      Diulas 07 April 2014
      5.3
      Chan dari Hong Kong
      Pengembara bisnes
      Menginap satu malam di Oktober 2013
      Bad”
      Location, Brand, Price
      Diulas 21 Oktober 2013
      6.0
      Robert dari Jerman
      Pengembara bisnes
      Menginap 3 malam di Jun 2013
      Pleasant hotel in an unpleasant city”
      Breakfast, service, shopping possibilities
      Diulas 04 Julai 2013
      8.0
      Hebat
      CHEE dari Australia
      Pengembara bisnes
      Menginap 2 malam di Oktober 2012
      Nice Hotel and location”
      good location and good service
      overall it was a good hotel with amenities. fantastic customer service
      Diulas 15 Oktober 2012
      8.0
      Hebat
      ngo dari China
      Pengembara bisnes
      Menginap 2 malam di September 2012
      Nice”
      Good location
      Excellent service from the staff throughout my stay especially at the reception area and efficient too. Room was comfortable and standard size. Everything was clean and there were L'Occitane amenities which is a 'luxury' item in a place like Zhengzhou. I ordered room service for breakfast - simple sunny-side eggs which were delivered on time, cooked just right and came...
      Diulas 09 Oktober 2012
      8.8
      Hebat
      Qianyu dari China
      Keluarga dengan anak kecil
      Superior 1 Katil King
      Menginap 2 malam di Oktober 2017
      性价比高 早餐丰盛”
      带不到两岁的孩子 住好一点的酒店 而且郑州的索菲特非常便宜。交通比较方便,酒店的自助晚餐也不贵,一贯索菲特的装饰风格
      Diulas 24 Oktober 2017
      尊敬的宾客:感谢您选择并推荐郑州索菲特国际饭店,您的支持与喜爱是我们最大的动力。您的赞扬和鼓励定会分享给每一位同事。酒店的床品系统全部是全球索菲特品牌统一的MyBed床品系统。索菲特MYBED概念卧具,是由弹簧床垫,羽毛床褥,羽绒盖被和特大枕头组成的一张全新理念卧具。安睡在柔软、蓬松的MYBED里,享受舒适与恬静。作为一家有着17年历史底蕴的法式酒店,我们理应为每位宾客带来舒适亲切自然的优质感受,由一顿早餐开启您美妙绝伦的一天,让每个下榻的客人都留下满意的回忆。鞠启余跃红总经理
      06 November 2017 Dijawab
      Sofitel Zhengzhou Hotel
      8.0
      Hebat
      Qiuming dari China
      Pengembara bisnes
      bilik Superior akses kelab
      Menginap satu malam di Disember 2015
      还可以”
      就这个品牌的酒店来说,服务还得跟上。健身房缺乏管理,水温、室温都不理想。
      Diulas 21 September 2016
      12
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