Muong Thanh Luxury Phu Quoc Hotel

The area is still under development. A lot of construction projects are going on. Given one or two years’ time, the area will be a prosperous area. Not to worry about the hotel location. The hotel provides free shuttle bus service to the night market in the town area where you can easily find food. Overall it is a good stay.

Pros: Excellent services Pick up and drop off air port Drive guests to the beach Nice-clean swiming pool Excellent view from room. (Ocean view) Cons: Lacking facility introductions*(didn't find out about the gym untill later.) Restaurant need improvement. *(ordered seafood noodle mix but brought beef noodle. It was very salty as well.) Far from city Lots of local construction sites.

We stayed three nights at Muong Thanh and our Fly back to HCMC at 19.30H . We requested to chekout at 2.00pm but only has approved at 1.00pm even thought the Hotel at the time was about 20% Full.The girl at the Reception follow the rules of check in or check out I do understand.However Muong Thanh advertised that They have a unique customer service.which different from other HT or Resorts.Which I read on Vietnam Airlines Heritage magazine.But the reality is Muong Thanh is providing the same service as any other 4 stars HT/Resort.The Check out rules can be applied for 1 night stay/group Customers.In my case We stayed 3 nights and we expect a little bit more ,but did not get.Just a bit disappointed.Over all Muong Thanh is a good 4 stars HT

After two hours of nonstop hotel consideration, I finally stopped and booked with Muong Thanh luxury hotel. The price was 1.66 million VND (~70 USD) for one night stay. I never thought that with the price for one night I could benefit that much. My travel companion and I were allowed to check in five hours early (which was a huge benefit for a five-star hotel), and after we checked out we couldn't thank them enough. The room was tidy and comfortable, which was equipped with very updated facilities. The wifi worked well. On the second day of my stay in Phu Quoc (after we checked out the hotel), the staff there provided as much assistance as they can to us, including that they let us borrow two towels for our ocean trip and FREE shuttle bus to Duong Dong town. All complimentary services I have mentioned were delivered with smiles and A LOT OF THANK-YOU. Hospitality at its best definition.

Dich vu cho thue xe may chua tot: xe may khong duoc bao duong thuong xuyen, can cai thien them. Du hoi xa trung tam nhung yen tinh, rat thich hop de nghi duong. Nhan vien than thien.

This is the 2nd time we stayed here,nothing new,the facilities are still good but the breakfast menu is boring,need improvement,there’s nothing beside eggs,salad,rice,boiled corn,no difference since the last time we stayed.The staffs are nice :) Overall,happy with our stay,definitely will come back

Good points: - Big hotel with large rooms - Big swimming pool that my kids love to swim all day - Good connection to the beach (electric car); Negative point: - Far from the centre. Even the hotel provides bus every 5PM and 7PM.

The outlay and decor of this place is amazing. We got this hotel fpr about $90 AUS a night and think it was our favourite so far. Enjoy the courtesy bus into town and use this place as an oasis to swim in the pool and workout:)

Hotel is so clean

it was really good, we played in the swimming pool even late time.

good

Amazingly comfortable bed Nice staff Big room Clean Cons A bit far from the town area / restaurants / bars The breakfast was not good at all

A good hotel. Location is far from the downtown, but it is quiet. It is a new hotel, so there is a lillite decoration smell. Staff is very friendly and helpful. Breakfast is quite good. Hotel facilities are very good.

- I'm happy with their care. When we arrived to the resort at 10 am, the staff take care of us very carefully, with a lot of information related to Phu Quoc, map and attractive location, where is the best to eat or relax ... - When our room had issue with tv, Truc, the manager in there upgrade our room to exclusive without any additional charged. He supported us so much in our trip. That's why i rate max on staff and value. - I will come back there for sure.

The hotel was nice, location is far from everything but they have motorbike rentals available. The staff infuriated me. Not a single one engaged me or even acknowledged my presence during my stay. Worst customer experience ever.

This is quite possibly the worst hotel I have ever stayed at please don’t make my mistake and book to stay here. We were not met at airport as arranged and had to get a taxi into what can only be described as a 360 degree building site that I kid you not is 24/7 bang bang bang. I wish I could upload the videos to show the noise level. We have three nights booked and we can’t stay past the first morning. We would of left last night but we’re so tired after a full day traveling. The room has mouldy and Damp peeling walls and a horrible bathroom along with an army of ants just topped it off. Hotel Bars are shut, Spa terrible and not free and not a single place around the vicinity to go out to. Ordered room service as restaurant closed. Menu appalling and even what I ordered which wS a club sandwich was wrong. Impossible to sit by the pool due to the noise level and the beach is even worse. This is NOT and I repeat NOT a five star hotel. After three weeks travelling all over Vietnam I urge you go anywhere but not here. Staff do not speak English and are rude and unhelpful, and we’ve just spent 45 minutes trying to arrange a refund which proved a task in itself. With nowhere else booked we asked for a lift into the tow using the hotel shuttle bus. No remind yourselves that this is supposed to be a five star hotel, there should not be this much drama trying to check out, get a lift into town, get a receipt to say the two nights we haven’t stayed had been refunded. We’ve left without confirmation and just hope to receive a refund.

The resort is a nice one, with a friendly and engaged staff. The only but important problem is that is far away from everything and the beach near is not the best. If you are looking for a quiet place far away from the noise to rest with your family or partner, this is your hotel; if you want a little more movement and activity and go somewhere in the evening, then you should choose a place near the town center or another village on the island

Stayed at 9th floor, private suite but the finishing is not 5 stars, room is normal like a 3 stars hotel but price at 5 stars, room is below expectation Take a long time check in and check out Breakfast is below average, and so little choice, Location is far from beach, and need to take shuttles about 250 m Not recommend any business travelers to stay

I booked one room for 2 adults and 1 child 8 years old. Booking is confirmed by Agoda. But when checking in, the hotel asked for 6 dollars for the child. I showed the hotel the booking but they said Agoda price was standard and the room was meant for 2 adults only. I had no other choice but accepted to pay. This shows the booking is not good, either from Agoda or the hotel. Danh

The hotel represents itself as 5* at some Eastern websites. The Western websites give it 3*, which is more realistic. The stuff can't speak English, to get the boutle of beer or glass of wine from the bar will take about an hour to wait. The same story at the reception, like no money to exchange or you have to wait for an hour to get a motorbike. The shower was broken in our room and the drain didn't work, we asked 3 times to fix it... nobody seems to bother :). Food was ok, room clean. The beach is dirty and rough. The swimming pool area is ok, not a lot of people want to spend day around the hotel.