Hospitality at its best definition ”

After two hours of nonstop hotel consideration, I finally stopped and booked with Muong Thanh luxury hotel. The price was 1.66 million VND (~70 USD) for one night stay. I never thought that with the price for one night I could benefit that much. My travel companion and I were allowed to check in five hours early (which was a huge benefit for a five-star hotel), and after we checked out we couldn't thank them enough. The room was tidy and comfortable, which was equipped with very updated facilities. The wifi worked well. On the second day of my stay in Phu Quoc (after we checked out the hotel), the staff there provided as much assistance as they can to us, including that they let us borrow two towels for our ocean trip and FREE shuttle bus to Duong Dong town. All complimentary services I have mentioned were delivered with smiles and A LOT OF THANK-YOU. Hospitality at its best definition.

Check out time”

We stayed three nights at Muong Thanh and our Fly back to HCMC at 19.30H . We requested to chekout at 2.00pm but only has approved at 1.00pm even thought the Hotel at the time was about 20% Full.The girl at the Reception follow the rules of check in or check out I do understand.However Muong Thanh advertised that They have a unique customer service.which different from other HT or Resorts.Which I read on Vietnam Airlines Heritage magazine.But the reality is Muong Thanh is providing the same service as any other 4 stars HT/Resort.The Check out rules can be applied for 1 night stay/group Customers.In my case We stayed 3 nights and we expect a little bit more ,but did not get.Just a bit disappointed.Over all Muong Thanh is a good 4 stars HT

Awesome honeymoon”

- I'm happy with their care. When we arrived to the resort at 10 am, the staff take care of us very carefully, with a lot of information related to Phu Quoc, map and attractive location, where is the best to eat or relax ... - When our room had issue with tv, Truc, the manager in there upgrade our room to exclusive without any additional charged. He supported us so much in our trip. That's why i rate max on staff and value. - I will come back there for sure.

Super friendly and helpful staff, bad location, smelly room”

This was my 3rd time in Phu Quoc and I wanted to try a new 5-star hotel. We chose Muong Thanh. The staff were super friendly and very helpful, but there were a lack of staff in this hotel. That's why you would see empty food trays, long refill time, lack of drinking cups, dishes. They did not even have towels in stock at the pool when we requested although there were about 10 people in the pool, and there were not many towels around. When we first came into our room, there were a strong odor smell, it smelled like wet or damp dirty carpet. We checked 2 other rooms where our friends stayed and they did not have smell. Weird. We requested to change room and they checked abd approved. In the new room, again, there were a weird smell, like previous guest smoked and they masked it with room freshener. Well, we took it and quickly opened the windows and turned on air condition. The smell was much better after a few minutes, or maybe we just got used to it. The hotel is not far from the beach, but 10 minutes walking, and they provide carts to get there. If you want to go downtown, a need taxi, or rent a scooter, car. Beware of tricky taxi drivers. You may be 5 km away from your hotel, but the taxi drivers will take you on a 20 km route. Even taxi drivers from Mai Linh, a trustworthy comapy, because we were trciked by a Mai Linh taxi driver. Overall, staffs are very nice.

A nice and beautiful resort a little far from everything”

The resort is a nice one, with a friendly and engaged staff. The only but important problem is that is far away from everything and the beach near is not the best. If you are looking for a quiet place far away from the noise to rest with your family or partner, this is your hotel; if you want a little more movement and activity and go somewhere in the evening, then you should choose a place near the town center or another village on the island

Good hotel but far from town”

The area is still under development. A lot of construction projects are going on. Given one or two years’ time, the area will be a prosperous area. Not to worry about the hotel location. The hotel provides free shuttle bus service to the night market in the town area where you can easily find food. Overall it is a good stay.

Good place to sleep, not for relax”

It's a Vietnamese 5 Star hotel, so it's good for a place to sleep and rest. Pros : _good price _Staff are very friendly and enthusiasm _room are tidy and clean, modern style _free electric car for transfer between short distance Cons _small beach (this is weird, because in Vietnam, when a resort take a place nearyby the beach, they often don't let other people go through) _The Elevator are a little bit confuse when divide to block A and B (because of the restaurant so the number of the floor are different) _Foods are fresh, and the taste is not so good, very expensive for a porridge with beef (170.000 vnd ~ 8$) 6/10 _the picture on the website are not true, the swimming pool is very small, maybe a half (or even 1/3) than in the picture.

Good hotel”

A good hotel. Location is far from the downtown, but it is quiet. It is a new hotel, so there is a lillite decoration smell. Staff is very friendly and helpful. Breakfast is quite good. Hotel facilities are very good.

Family hotel 4satr”

Vulnerable hotel. Nice swimming pool. Clean and big room size. Ok buffet bfast. However we are half board rate, only few selections set menu for dinner. Better not choice half board rate. . Overall nice hotel near beach. Very recommend great rate.

Good valued hotel”

We checked in 2pm and check out 12pm per hotel policy regardless early arrival. The check in staff is friendly orentated. The passport kept by them per requested. We are allotted high floor with pool and sea view. The room is spacious with balcony. The toilet has a big glass panel which view out to bed area. There do not have bath tub instead. They provide free buggy transfer to neighbouring building for meal and drink and mini mart. They do provide free shuttle bus service to night market and cable car station and beach. The surrounding of this hotel are under partially under construction. They have gym and swimming pool. The sauna facility need to be charged. The breakfast spread are resonably yummy.. Hope to see this whole building area is completed soon. This is a recommended hotel to stay with friendly staff service.

Incredible hotel and facilities”

The outlay and decor of this place is amazing. We got this hotel fpr about $90 AUS a night and think it was our favourite so far. Enjoy the courtesy bus into town and use this place as an oasis to swim in the pool and workout:)

Impressive”

Buffe is ok. A little bit far from island center. Staff is very nice. Warming welcome. Unique architecture.

My second time stay here”

Good points: - Big hotel with large rooms - Big swimming pool that my kids love to swim all day - Good connection to the beach (electric car); Negative point: - Far from the centre. Even the hotel provides bus every 5PM and 7PM.

Hotel is clean and nice. Excellent services. Quite a distance from the city though. ”

Pros: Excellent services Pick up and drop off air port Drive guests to the beach Nice-clean swiming pool Excellent view from room. (Ocean view) Cons: Lacking facility introductions*(didn't find out about the gym untill later.) Restaurant need improvement. *(ordered seafood noodle mix but brought beef noodle. It was very salty as well.) Far from city Lots of local construction sites.

Great resort hotel ”

I´m pretty picky but this new resort hotel is really good and has excellent staff. I felt comfortable and had great days.

Good”

I booked one room for 2 adults and 1 child 8 years old. Booking is confirmed by Agoda. But when checking in, the hotel asked for 6 dollars for the child. I showed the hotel the booking but they said Agoda price was standard and the room was meant for 2 adults only. I had no other choice but accepted to pay. This shows the booking is not good, either from Agoda or the hotel. Danh

Great for business travelers ”

High-speed wifi, comfortable bed, sea-view with glass balcony, spacious room but air cons work very slow, about 30mins to cool the room @.@ nice breakfast and friendly staffs.

Excellent”

Room very big and clean. Will book this hotel again if travel here again. Breakfast moderate.

Good choice”

Everything is good. But there are still noises from some construction inside the hotel. The beach is good.

Very luxurious accomodation”

Room was really clean, food was fantastic also. Was a bit of a walk to the beach, and the area around was still under development.