Good 6.5
Based on 313 reviews

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based on 313 reviews
  • Cleanliness 6.4
  • Facilities 6.3
  • Location 6.6
  • Room comfort and quality 6.8
  • Service 6.9
  • Value for money 6.6
  • Food and dining 5.7
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Vladimir from Russia
Stayed 2 nights in January 2016
Overpriced. Itrusive locals.
Great big room, nice territory, tasty breakfast
There's no sandy beach in the hotel. You cannot swim. Food (dinner/lunch) is overpriced. Near the sea shore there are loads of local vendors that are very intrusive. They offer you anything from massage to Krakatau tours and do not understand the word "NO". This issue ruins all good things. Staff speaks very bad English. Also they took my passport for photocopy and returned it the next day in an awful condition - it was wet and almost disparted. No apologise were heard.
Reviewed January 13, 2016

pedro from Switzerland
Family with young children
Stayed 2 nights in January 2016
not worth the bother
price / room size / water pressure
Due to the lack of Business the Hotel is not well maintained. The Food at the Hotel is lousy and there is nothing any better around. All in All, not worth the bother to drive/travel there from Jakarta considering some 3-4 hours.
Reviewed January 09, 2016

Wisnu from Indonesia
Family with young children
Stayed 1 night in December 2015
Overall, it was nice. Just the AC was not working that night.
Reviewed January 04, 2016

Nancy from Indonesia
Family with young children
Stayed 1 night in October 2015
Good Hotel for your children
Children Pool, Wide Room, Early Check in
We were stayed for 2 days and 1 night at this hotel, the staff was very helpful and friendly even they were allowing us for early check in.. Overall it was a good experience for staying in this hotel, my daughter very happy since she can played both in the beach and children pool. Breakfast were standard and the room was bit dirty but still acceptable
Reviewed October 05, 2015

Nuno from Portugal
Family with young children
Cottage 2-Bedroom
Stayed 2 nights in September 2015
OK, kids enjoy
Swiming pool, place, quiet
Reviewed September 28, 2015

Jon from Norway
Family with young children
Cottage 2-Bedroom
Stayed 2 nights in September 2015
Great for families with kids all ages.
1) Very child friendly and entertaining. 2) Availability of all sorts of goods and services onsite hotel grounds. 3) VERY large cottage.
We loved almost all aspects of the stay, and I love Mutiara Cottages. The only reason I can't rate it a 4 star hotel, is that the cottage was not cleaned properly, and we had a huge mosquito problem inside the cottage even though all doors and windows were shut. Also, all the furniture and TV look like they are from the 1980's. Food selection for local foods is fabulous, but the international dishes were very average. 2 bed-room cottages are very good value for money, though they are far from beach view. the 4 bedroom cottages are huge, and only value for money if 3+ families go together. We absolutely love the kids pool and water sports. The staff is also very friendly, and the availability of vendors, food and activities was fabulous. It is also one of very few locations that are within reasonable driving distance to Jakarta. Took us 2.5 hours in normal traffic.
Reviewed September 25, 2015

Yuzran from Indonesia
Family with young children
Cottage 2-Bedroom
Stayed 2 nights in September 2015
Fun and enjoyable
Friendly staff, great attraction, Great locatio
Very enjoyable stay, nice and warm people. The room needs to be clean more.. Lots mosquitos though.. Overall great and memorable stay
Reviewed September 24, 2015

Rohit from India
Family with young children
Cottage 2-Bedroom
Stayed 1 night in August 2015
Good. Value for money
Cottages are old but manageable. Lot of mosquitoes. but overall a good experience.
Reviewed August 21, 2015

Anastasia from Indonesia
Family with young children
Cottage 2-Bedroom
Stayed 1 night in August 2015
Pleasant cottage
Villa with several rooms ibside (2-3rooms). It has kitchen and the utensils, it has swimming pool and children playground. It has dinning table and also family room and tv with international channel
The design of the cottage is good, value for money. It has all the facilities for family with small children like swimming pool, playground, and most importantly the kitchen n its utensils. It's convenient to prepare meal for the kids. The staffs are friendly. however, it's an old cottage where many refurbishment are needed. The toilet door can not be easily open, the toilet flusher has annoying sound, needs to renew some of the furniture. If it is fixed and renew, it would be perfect.
Reviewed August 20, 2015

Anne from Finland
Family with young children
Stayed 1 night in May 2015
Not a 4-star hotel,, max. 2-star
Staff was friendly, pool was clean
We stayed one night in two rooms. The hotel is run down and not maintained well. Rooms are old and not repaired. The bahtroom and toilet look dirty but it might just be that the their are so old. The Ac did not work in one of the rooms. We ask for connecting rooms but the request was ignored and there were none available when we got there. The road on the resort gets flooded and muddy when it rains. There is no swimming beach. The beach is full of motorboats with bananaboats, not pleasant to swim. The breakfast had mostly only Indonesian choices which would have been fine for us but unfortunately the orange juice was very sugary and there was only instant coffee available and the water was not hot enough to make coffee or tea.
Reviewed May 17, 2015


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