Mutiara Hotel Johor Bahru

Lighting are sufficiently lit making the whole area looks clean and bright. Though its quite an old hotel, it still looks fresh & new, maybe after some refurbishing done.

We have stayed in Mutiara for many times. The experience has been very good as usual. Staff were very warm and friendly. We had an enjoyable breakfast.

1) We booked the room with request non-smoking room, 1 king bed but when we arrived,they told us only have the king bed room at smoking floor.WHAT?? There's no slipper in our room 1014 and we have to call and request.For the hair dryer,OMG,it's sucks! It's manual,old fashion and the power is sooo weak! I have to wake up 30 mins earlier to dry my hair!!! Funny!!!! 2) For the breakfast,oh man,what 5 stars hotel it is?? The porridge is cold?? Then not much choices too,so we had our own breakfast for the next 2 days!! 3) They swift our room to 514 which is family suit due to they can't ready the room on time for us (Actually I feel they should have do this on the first day yet they're not!!) Well,it's fine,we're ok with the room they've arranged for us,BUT the towel has the blood stain on it!! Seriously?? 5 star hotel? nevermind,we called for house keeping the next morning,they changed our towel,face towel and others yet they didn't give us the face towel at the end.

Good value, great location....pool was awful and disgusting, same goes for the rooms ......ok for a weekend staycation getaway though

Convenience location, staff friendly&helpful,nice breakfast, room big as like photo show.

Value for money. The breakfast was good. The staffs were all very friendly. Especially the front desk manager a Indian men was very helpful serve us with a smile.

Upon checking in, friendly and polite receptionist was promptly assisting me with the check in. Toilet was not properly clean, there are visible long hairs on the toilet floor and the bathtub drainage was choked while using it.

Value for money with great service! Near many nice eateries and walking distance to KSL. Beside is HOliday Plaza where you can get great mobile deals. Perfect stay! Thanks for everything!

reception staff were super friendly and rooms where very spacious. dont be fooled by the outlook of the hotel. the interior is very good and the rooms were very clean

Comfortable room with necessary facilities. Within reach to eating places, shopping Malls, massage centres. Easy to hail for public transport. Safe environment.

got free upgrade by Mr Sam to a suite, nice guy. exterior cannot make it, outdoor carpark only but the service were exceptional. Room was comfy.

Location is good, walking distance to shopping malls and eateries. Staff is helpful and friendly, room is spacious and clean, new wing is a better option.

Spacious room and easy parking

All the plug is spoiled. i can't charge my laptop during the stay. it is very inconvenience. The facilities is too old and the toilet bowl can't flush continuously and have to wait for some time only able to flush completely. The staff is friendly.

Excellent location and wonderful comfortable room overlooking the city and great breakfast

Its my second time staying here, i decided to book this hotel again only because of their breakfast! They have variety of menu omg! I drive from KL-JB but so lazy to explore JB by driving so i took grab car to City Square and its only cost me rm 6. Better than driving in jem or need to pay for parking ticket. Hihi. I believe that some of u guys prefer a good breakfast when searching for hotel so yeeahh i highly recommend Mutiara!

The hotel is very stingy over the tissue or shd I say the chambermaid is not doing the job well. The tissue in the toilet is less than 10 sheets. We booked a triple room & only supplied 2 bottle of waters n 2 sets of toiletries. No bedroom slippers provided

15muns walk to KSL but 5mins walk to holiday plaza... Old hotel that need renovation...

Comfortable hotel environment with friendly staff.

Hotel is clean and well managed. Staff take pride in what they are doing. Reception staff are very professional and clear in their explanation. Breakfast Food needs improvement. The pastry and dessert was not very fresh.