My Story Hotel Ouro
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9.0
Exceptional
/10
(1726 reviews)See what guests said
Housekeeping14
Breakfast11
24-hour front desk2
See map
9.7
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Santa Justa Elevator270 m
  • Praca do Comercio (Terreiro do Paco)320 m
  • Rossio Square440 m
  • Castelo de São Jorge590 m
  • Alfama900 m
  • Miradouro da Senhora do Monte1.03 km
  • Museu Calouste Gulbenkian3.38 km
  • Jeronimos Monastery6.1 km
  • Lisbon Oceanarium6.25 km
  • Torre de Belém7.06 km
  • 3-star Hotel
    Free Wi-Fi

    My Story Hotel Ouro

    Rua Aurea 100, Baixa, Lisbon, Portugal, 1100-063 - See map
    "Its almost a perfect hotel: great location, excellent service, delicious breakfast, ."
    Mei-Cheng - July 22, 2017
    Exceptional cleanliness
    9.2 rating for cleanliness
    Exceptional service
    9.2 rating for service
    Exceptional reputation
    Recommended by 89% of guests
    Excellent facilities on premise
    8.1 facilities on premise
    • 110 meters to public transportation

    • Located in heart of Lisbon

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Value for money8.5
    Distance to city center4.3 km
    Location rating9.7
    Nearest airportLisbon Portela Airport (LIS)
    Distance to airport6.7 km

    Rooms available at My Story Hotel Ouro

    8.0
    Very good
    Room comfort & quality
    Double or Twin
    Double or Twin
    ...
    • Room size: 13 m²/140 ft²
    • Non-smoking
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Double Room
    Double Room
    ...
    • Room size: 13 m²/140 ft²
    • Shower
    • 1 double bed
    Enter dates to see prices
    Single
    Single
    ...
    • Room size: 10 m²/108 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Special Offer - Valentine's Day
    Special Offer - Valentine's Day
    ...
    • Room size: 13 m²/140 ft²
    • Shower
    • 1 double bed
    Enter dates to see prices
    Single Room
    Single Room
    ...
    • Room size: 13 m²/140 ft²
    Enter dates to see prices
    Double Room
    Double Room
    ...
    • Room size: 17 m²/183 ft²
    Enter dates to see prices
    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
    • Shower
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    Standard Double
    Standard Double
    ...
    • Shower
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    Standard Double Room
    Standard Double Room
    ...
    • Shower
    Enter dates to see prices
    Family Room, 2 Bedrooms, Connecting Rooms (2 Bathrooms)
    Family Room, 2 Bedrooms, Connecting Rooms (2 Bathrooms)
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at My Story Hotel Ouro?

    Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to My Story Hotel Ouro?

    My Story Hotel Ouro is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the Let us know what you need section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at My Story Hotel Ouro also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, My Story Hotel Ouro has a car park available for guests. If you're looking for an easy way to get around Lisbon with private transportation, the hotel can arrange car rental for you.

    What is the smoking policy at My Story Hotel Ouro?

    My Story Hotel Ouro does not permit smoking in any of its rooms or indoor areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    See map
    Explore the neighborhood

    What people love about My Story Hotel Ouro

    • 8.8
      Excellent
      Location

      "The location is very convenient for sightseeing, shopping and dining."

      Noriko

      |

      May 7, 2018

    • 9.6
      Exceptional
      Location

      "A good location with many rows of shopping stores located nearby."

      Kean Y.

      |

      January 5, 2017

    • 9.2
      Exceptional
      Staff 

      "Front desk staff, Pedro, Miguel & Marina, were ever so helpful."

      Su Y.

      |

      October 24, 2018

    Property ranking|Compared to 9,826 Lisbon properties
    See all rankings
    Value for money score
    8.5/10
    Location score
    9.7/10
    Service score
    9.2/10
    Cleanliness score
    9.2/10
    Better than
    99
    %
    of Lisbon properties
    Better than
    99
    %
    of Lisbon properties
    Better than
    99
    %
    of Lisbon properties
    Better than
    99
    %
    of Lisbon properties
    Up to 30% off with Agoda Insider Deals!

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    Overall rating:

    9.0

    Exceptional
    1,726 reviews
    Cleanliness
    9.2
    Facilities
    8.1
    Location
    9.7
    Read all reviews >
    What travelers say they love:
    The terrace is a great place to relax and people watch after...
    Sarah from South Korea
    Group
    More about My Story Hotel Ouro

    More about My Story Hotel Ouro

    Well-placed in the restaurants, culture, sightseeing area of Lisbon city, My Story Hotel Ouro provides a most conducive spot for you to take a break from your busy days. Only 4.3 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.

    Offering hotel guests superior services and a broad range of amenities, My Story Hotel Ouro is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, luggage storage, Wi-Fi in public areas.

    Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, My Story Hotel Ouro is an excellent choice for your stay in Lisbon.

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    Most talked about facilities

    Breakfast
    13 mentions
    Housekeeping
    9 mentions
    Food & Dining
    1 mention

    What they offer

    9.2
    Exceptional

    "Started at My story hotel Ouro and it was a wonderful experi..."

    Abhishek A.

    |

    January 17, 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Gluten-free

    Restaurants on site

    OURO
    Cuisine:International, Mediteranean, Portuguese
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of My Story Hotel Ouro from real guests

    Overall rating
    9.0
    Exceptional
    From 1726 reviews
    9.7Location
    9.2Cleanliness
    9.2Service
    Agoda Reviews (297)Booking.com Reviews (1429)
    Rating via Agoda8.9
    /
    10
    Cleanliness9.2
    Facilities8.1
    Location9.7
    Room comfort and quality8.0
    Service9.2
    Value for money8.5
    High score for Lisbon
    Rating
    9+ Exceptional (87)
    8-9 Excellent (27)
    7-8 Very Good (19)
    6-7 Good (6)
    <6 Below Expectation (8)
    Time of the year
    Mar - May (18)
    Jun - Aug (38)
    Sep - Nov (43)
    Dec - Feb (48)
    All guests (297)
    All room types
    All languages

    Show reviews that mention 

    Showing 147 verified guest comments
    12345
    10.0
    Exceptional
    Ava from Philippines
    Solo traveler
    Single
    Stayed 1 night in June 2019

    Excellent hotel. Location is ideal.”

    Everything I hoped for in any hotel is all here. They have a lift, a balcony in the room, small fridge, really comfortable bed, ideal location, very close to airport bus stops, Praca do Comercio, and hop on hop off bus stops

    Reviewed June 30, 2019
    8.4
    Excellent
    Namrata from United Kingdom
    Group
    Double Room
    Stayed 3 nights in May 2019

    Rooms are tiny!! But the location is perfect!”

    The rooms are really small - just enough space to walk around the bed and that's it pretty much it. I feel that the photos on Agoda are a bit misleading as it doesn't show the rooms properly or only has a full view of the larger more expensive room types rather than the standard rooms. Having said that, the rooms are clean, comfortable with good design and pleasant interiors. There is a little bit of storage space - enough for a long weekend but not really more than that. The best thing about this hotel is the location which is perfect. Very short walking distance to a main metro station (Baixa Chiado), the Praça do Comércio and many tram lines. There is a bakery right next door and shops nearby. The breakfast was a good spread of options, and although it gets very busy, there was somehow always a room for everyone to have a table. I would advise to go before 8am or after 9am if possible for a more relaxed meal but it's not a big deal if you're there in the peak hour.

    Reviewed May 09, 2019
    9.6
    Exceptional
    Hui from United Kingdom
    Solo traveler
    Single
    Stayed 2 nights in February 2019

    Nice place to stay in Lisbon.”

    This hotel is very clean and quite close to the metro station. The breakfast is great and plentiful. There is no kettle in the room, but you can get hot water from the cafe at the hotel. And you can leave your luggage there after you check out without any charge. The only disadvantage for me is there is no bathtub in the bathroom, but it is still very worthy of staying at this hotel.

    Reviewed February 28, 2019
    9.6
    Exceptional
    Jane from Philippines
    Couple
    Double or Twin
    Stayed 5 nights in January 2019

    Great location, good breakfast, nice toiletries”

    I love the Rituals scent shampoo & shower gel. This hotel is good value for me, I just feel the shower space is a bit too small but was able to manage anyway. Breakfast is 10 EUR good warm food. All in all would stay here again if I visit Lisbon.

    Reviewed January 21, 2019
    9.2
    Exceptional
    Su from Malaysia
    Couple
    Double Standard
    Stayed 3 nights in October 2018

    Excellent location, clean room & fantastic front desk staff. ”

    It's conveniently located in the heart of all activities. Front desk staff, Pedro, Miguel & Marina, were ever so helpful. Pedro gave a very good recommendation of restaurant nearby (Sacramento) which is simply gorgeous (both ambience & food quality). Room was reasonably-sized with balcony (which fulfilled my request). Everything was so perfect for our 3-night stay. Will definitely come back to this hotel on our next visit. Couple from Malaysia. 12 - 15 Oct 2018

    Reviewed October 24, 2018
    9.6
    Exceptional
    Colin from United Kingdom
    Couple
    Double or Twin
    Stayed 3 nights in February 2019

    MyStory Lisbon ”

    A very smart hotel centrally located in central Lisbon. Staff very friendly and go out of way to please guest request. Our room on 4th floor was very well maintained and decorated, well lit by floor to ceiling window, only down point is the room size, slightly small but cosy. Breakfast was additional cost for our stay but 10 euros per person is nothing to disputed, very good selection of pastries, cheese and meats as well as fruit, yoghurt, cereals as well as scrambled eggs and bacon. Always met by smiles from all staff no matter time of day. Will definitely book again when we come back.

    Reviewed March 02, 2019
    10.0
    Exceptional
    Sarah from South Korea
    Group
    Double or Twin
    Stayed 2 nights in November 2017

    Exceptional”

    This hotel is in a perfect location. The rooms are handsomely decorated. The terrace is a great place to relax and people watch after a day exploring Lisbon. The staff are really friendly. The free glass of wine on arrival is a great touch. Our room was on a low floor and it was loud in the evening from street fun, so if I went back I would hope to stay on a quieter floor. Highly recommended.

    Reviewed July 03, 2018
    8.4
    Excellent
    Iskandar from Singapore
    Couple
    Standard Room
    Stayed 2 nights in April 2018

    Loved the location!”

    The location is fantastic! Very near the square, shopping. Convenient to go to Alfama, and the BaixaChiado area. Airport bus stop is beside the Parco Comerco. The young lady who checked us in was very cheerful and friendly. Rooms were very small but still OK. and very clean. Breakfast was average. The hotel room rate was expensive for it's standard but it's the price you pay for location and convenience. Having explored Lisbon, realised the city is very small. . Will stay somewhere else if I want to save money and don't need be in the heart of the city.

    Reviewed May 02, 2018
    9.2
    Exceptional
    cheryl from United States
    Couple
    Double or Twin
    Stayed 4 nights in November 2017

    The staff, the rooms- everything was great (except the HVAC!)”

    The only reason that this hotel didn't get a perfect rating was that the heating/cooling system in the room kept defaulting to off and we continually had to call the front desk to have it reset and turned on. They did it quickly and they were really nice about it but I can't give the hotel a perfect score. I believe that they had the company who installed it in for maintenance so hopefully our next day will be 100 percent awesome! The location can't be beat!

    Reviewed December 04, 2017
    9.2
    Exceptional
    HYUN from France
    Solo traveler
    Single
    Stayed 2 nights in December 2016

    unique service of some staffs”

    When I found desk is small, the front desk staffs tried to find another room to have bigger space for desk for me. Also, when I asked for lighter space with slippers, they solved it very quickly. It was touching for me and provided me very pleasant atmosphere.

    Reviewed December 25, 2016
    8.4
    Excellent
    Joshua from Indonesia
    Business traveler
    Double or Twin
    Stayed 2 nights in November 2016

    Modern hotel on 'old' place”

    I was on biztrip and I just extend my day to this hotel. It just a walking distance from a hotel from the next block. My Story Hotel is cleaner, more modern and good location. I'm feeling great to find this hotel.

    Reviewed December 18, 2016
    9.6
    Exceptional
    Geoffrey from Australia
    Family with teens
    Double or Twin
    Stayed 7 nights in July 2016

    Wonderful hotel, great location, helpful staff”

    We spent one week here. The staff were extemely helpful with sightseeing, advising on restaurants etc. The location was perfect and the breakfast superb (Better than the 5 star hotel we stayed in subsequently). Highly recommended

    Reviewed July 22, 2016
    9.2
    Exceptional
    Elizabeth from New Zealand
    Solo traveler
    Single
    Stayed 3 nights in June 2019

    Exceptional”

    Excellent location and staff

    Reviewed July 06, 2019
    5.6
    Peter from Singapore
    Couple
    Room
    Stayed 2 nights in June 2019

    Above average”

    Location is good. However the bathroom should be repaired as door touches the bathroom floor and its very difficult to open and close the door. Water in sink not flowing. Certain reception staffs not too helpful and dont smile.

    Reviewed June 15, 2019
    10.0
    Exceptional
    Nancy from United States
    Couple
    Double or Twin
    Stayed 3 nights in January 2019

    Exceptional”

    Had a great stay. Price and location were awesome. They must have looked at my birthday on my passport when I checked in and realized I would be there for my birthday-they surprised me with a bottle of champagne and some snacks. Made my day and so unexpected. Would definitely stay here again.

    Reviewed January 29, 2019
    9.6
    Exceptional
    Kamil from Poland
    Couple
    Stayed 11 nights in July 2018

    Cozy apartments”

    I've been in Ouro last summer with my wife. It was our holidays, 11 nights. At first glance everything perfect, nice restaurant, very helpful staff. When we get into the room we realised that the balcony had wall in front of it and lots of air-conditions fans which generate constant noise. We lasted 1 day and ask for another room at the opposite side of the building, with windows to the streets. Rest of our stay was good. Street noise is a little bit better than fan noise. Breakfast menu was boring, every day was the same things. Coffee from the "guest" machine was very bad, so we asked staff for a coffee from the bar machine. Staff don't understood that guest machine gives awful coffee. Hotel is in a perfect location. Top notch! If you want to stay in the citycenter this hotel should be your choice!

    Reviewed December 25, 2018
    8.4
    Excellent
    Melissa from Malaysia
    Solo traveler
    Double or Twin
    Stayed 1 night in October 2018

    A real gem in Lisbon!”

    My late night arrival was handled very smoothly. Love my cozy room - and particularly liked the touch of Portuguese poetry on my bathroom wall! Staff was friendly and so accommodating - one of the friendliest during my time in Portugal, I almost wished I didn't have to move on to my next hotel. Breakfast was simple and good, except it got a a bit crowded during peak hours and was quite difficult to move through the buffet line. My stay was good overall but I did wish the hotel had ironing facilities in the room. It was going to cost me 6 euros to get my shirt pressed through laundry services, which made me decide a few wrinkles never killed anyone. Location? Excellent.

    Reviewed October 24, 2018
    8.4
    Excellent
    Bart from Canada
    Couple
    Stayed 2 nights in October 2018

    Great Location ”

    Minuscule rooms, breakfast buffet was adequate. Requested room 309 based on reviews but was occupied and front desk gave us 109 which had a small balcony. We very much enjoyed being able to stand out and observe the street activities including the 2018 Lisboa Marathon.

    Reviewed October 16, 2018
    10.0
    Exceptional
    jonathan from United States
    Couple
    Double or Twin
    Stayed 3 nights in June 2019

    Perfect location”

    Wonderful location for down town Lisbon

    Reviewed June 26, 2019
    9.2
    Exceptional
    John from Australia
    Couple
    Double or Twin
    Stayed 4 nights in June 2019

    Position position position ”

    Great staff and surprised me with a gift and card on my birthday I will definitely stay at this hotel again

    Reviewed June 22, 2019
    12345
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    My Story Hotel Ouro
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    Experiences on Agoda. Because your room is just the beginning.

    • Exceptional location
    • Santa Justa Elevator
    • Baixa/Chiado Metro Station is within 0.11 km