9.1

Exceptional
3.2% this month
/10
(2,043 reviews)See what guests said
Highly rated by guests – 91% would recommend
Highly rated by guests – 91% would recommend
Housekeeping18
Breakfast12
24-hour front desk2
See map

9.7

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Elevador de Santa Justa 70 m
Praca do Comercio (Terreiro do Paco) 410 m
Castelo de S. Jorge 520 m
Bairro Alto 770 m
Alfama 900 m
Calouste Gulbenkian Museum - Founder's Collection 3.4 km
Mosteiro dos Jeronimos 6.1 km
Padrao dos Descobrimentos 6.1 km
Torre de Belém 7.1 km
Oceanário de Lisboa 7.1 km
Nearby landmarks
Farmácia Cortez 10 m
Rua Augusta 70 m
Elevador de Santa Justa 70 m
Rua dos Correeiros Archaeological Nucleus 70 m
Rua da Conceição 70 m
Papabubble Lisboa 80 m
Farmácia Teixeira Lopes 80 m
Livraria Ferin 90 m
Madeira House 90 m
Núcleo Arqueológico 110 m
My Story Hotel Ouro

"The location of the hotel is outstanding and the staff is great!"

Dr. - September 16, 2019
Double Room - Bed My Story Hotel Ouro
Lobby My Story Hotel Ouro
Interior view My Story Hotel Ouro
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Free Wi-Fi

My Story Hotel Ouro

Rua Aurea 100, Baixa, Lisbon, Portugal, 1100-063 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Elevador de Santa Justa
Within 70 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 70 meters to public transportation

  • Located in heart of Lisbon

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Lisbon every 7 minutes on Agoda.com
Value for money8.5
Distance to city center4.3 km
Location rating9.7
Nearest airportLisbon Portela Airport (LIS)
Distance to airport7.3 km

Rooms available at My Story Hotel Ouro

Very good
Room comfort & quality
8.0
Double Room
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 2 single beds and 1 double ...
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Single
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 double bed
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Twin Room
...
  • Shower
  • 2 single beds
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Family Room, 2 Bedrooms, Connecting Rooms (2 Bathrooms)
...
  • Shower
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Triple Room Panoramic
...
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    DOUBLE ROOM 2 BEDROOMS
    ...
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      DOUBLE PANORAMIC
      ...
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        Standard Room - non refundable
        ...
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          Double Twin
          ...
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            DOUBLE BED 1 O 2 CAMAS
            ...
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              Frequently asked questions

              What time is check-in and check-out at My Story Hotel Ouro?

              Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

              How do I get to My Story Hotel Ouro?

              For those who wish to drive their own cars, My Story Hotel Ouro has a car park on site, as well as additional parking nearby if the first car park is full. If you're looking for an easy way to get around Lisbon with private transportation, the hotel can arrange car rental for you.

              Is breakfast offered at My Story Hotel Ouro?

              Wake up to a great buffet breakfast at My Story Hotel Ouro. Adults can enjoy breakfast offered with an additional charge of 10 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

              What are my dining options at My Story Hotel Ouro?

              My Story Hotel Ouro features an on-site restaurant for your dining convenience.

              What is the smoking policy at My Story Hotel Ouro?

              My Story Hotel Ouro does not permit smoking in any of its rooms or indoor areas.

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              What people love about My Story Hotel Ouro

              • 8.4

                Excellent
                Location

                "There is a bakery right next door and shops nearby."

                Namrata

                |

                May 9, 2019

              • 8.4

                Excellent
                Location

                "The location was brilliant, very central."

                Rona

                |

                January 29, 2020

              • 8.0

                Very good

                "for the price it is a nice place to stay."

                Tiago

                |

                October 27, 2020

              Property ranking|Compared to 5,894 Lisbon properties
              See all rankings
              Value for money score
              8.5/10
              Location score
              9.7/10
              Service score
              9.2/10
              Cleanliness score
              9.2/10
              Better than
              99
              %
              of Lisbon properties
              Better than
              99
              %
              of Lisbon properties
              Better than
              99
              %
              of Lisbon properties
              Better than
              99
              %
              of Lisbon properties
              Up to 30% off with Agoda Insider Deals!

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              Overall rating:

              9.1

              Exceptional
              2,043 reviews
              Cleanliness
              9.2
              Facilities
              8.1
              Location
              9.7
              Read all reviews >
              What travelers say they love:
              The room was good sized, clean and felt really cosy.
              Rona from United Kingdom
              Couple
              More about My Story Hotel Ouro

              More about My Story Hotel Ouro

              Well-placed in the restaurants, culture, sightseeing area of Lisbon city, My Story Hotel Ouro provides a most conducive spot for you to take a break from your busy days. Only 4.3 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.

              Offering hotel guests superior services and a broad range of amenities, My Story Hotel Ouro is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, luggage storage, Wi-Fi in public areas.

              Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, My Story Hotel Ouro is an excellent choice for your stay in Lisbon.

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              Most talked about facilities

              Breakfast

              13 mentions

              Housekeeping

              9 mentions

              Food & Dining

              1 mention

              What they offer

              10.0

              Exceptional

              "The free glass of wine on arrival is a great touch."

              Sarah

              |

              July 3, 2018

              View all reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Food and dining

              Breakfast options

              Gluten-free
              Buffet

              Restaurants on site

              OURO
              Cuisine:International, Mediterranean, Portuguese
              Menu:Buffet

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Reviews of My Story Hotel Ouro from real guests

              Provided by verified guests of Agoda
              8.9
              /
              10
              Cleanliness9.2
              Facilities8.1
              Location9.7
              Room comfort and quality8.0
              Service9.2
              Value for money8.5
              High score for Lisbon
              Rating
              9+ Exceptional (95)
              8-9 Excellent (28)
              7-8 Very Good (20)
              6-7 Good (6)
              <6 Below Expectation (11)
              Time of the year
              Mar - May (19)
              Jun - Aug (41)
              Sep - Nov (49)
              Dec - Feb (51)
              Don't miss out!Users are booking a place in Lisbon every 7 minutes on Agoda.com
              All guests (332)
              All room types
              All languages

              Show reviews that mention 

              Showing 160 verified guest comments
              12345
              8.8
              Excellent
              Noriko from Japan
              Solo traveler
              Standard Room
              Stayed 3 nights in April 2018

              Cozy atmosphere with friendly staff”

              The location is very convenient for sightseeing, shopping and dining. 3 mins walk from Baixa-Chiado station. Although daily operation shift seemed worked by only one person all the time, every staff I spoke to was friendly and helpful. The room was extremely small but manageable. I didn't have any problem in staying. Breakfast was surprisingly good for the price though I didn't expect at all. Overall I would say that My Story Hotel Ouro is worth choosing unless looking for spacious room. I would come back if I have a chance to visit Lisbon again.

              Reviewed May 07, 2018

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              10.0
              Exceptional
              Lise from Canada
              Family with teens
              Double Room
              Stayed 1 night in July 2017

              Excellent location, amazing staff”

              I would recommend this hotel to everyone for the location, cleanliness, staff were so helpful. We stayed 4 nights in Lisbon end of July, then we did Porto and then Algarve. I can say that the staff at My Story Hotel Ouro are the best. We came back to take our plane in Lisbon and we asked if they were able to keep our luggage for 2 hours, with no hesitation they said yes and very helpful even to bring back our luggage. Thank you to all of you, we will be back.

              Reviewed August 04, 2017

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              10.0
              Exceptional
              SUNG from Switzerland
              Solo traveler
              Single
              Stayed 3 nights in August 2020

              Very satisfied and strongly recommend”

              I was so satisfied with all the areas including facilities, services, and location. In fact, after booking a room of My Story Hotel Ouro, due to postponement of its reopen, I was informed from the hotel that my hotel will be replaced with their 4-star chain-hotel (My Story Hotel Figueira) which is located right in front of Rosio metro station. Location was unbeatable, and reception staffs were very friendly and kind. It looked that they comply with well-organised sanitary rules. Also, room condition was super and amenities in toilet were from a cosmetic brand 'Rituals'. Even though my room was facing the Figueira square which is a major traffic point, a window blocked almost noisy and I was able to relax in the room.

              Reviewed August 23, 2020

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              10.0
              Exceptional
              Alison from United Kingdom
              Couple
              Double Room
              Stayed 3 nights in February 2018

              Mature couple leisure break”

              We have just had a wonderful 3 nights at my story hotel. We were warmly welcomed by Miguel, and I was really impressed that my booking comments had been taken into account when allocating our room. We had a lovely corner room which was plenty big enough, and a spacious shower room. (Although we did see into another room and it was smaller, but remember that most of the time you are out and about). Everything was spotlessly clean. The location is fantastic, about a minute from the Baixa-chiado metro and about 2 minutes walk to the waterfront. Buses and trams very easy to access and easy to walk around the centre of town. Breakfast was really lovely, plentiful supplies of everything, hot drinks, sparkling wine, fruit juices, cereals, yoghurt and homemade jams, bacon and eggs, continental meats, cheeses fruits, pastries............ wonderful. The whole stay was fabulous. Would recommend this small, modern and friendly hotel to anyone. Thank you especially to Miguel and Tomas

              Reviewed February 12, 2018

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              9.2
              Exceptional
              Moira from United Kingdom
              Couple
              Double Room
              Stayed 3 nights in January 2018

              Loved Lisbon”

              Staff were outstanding from the outset helping us get our bearings in the surrounding area. Although room was tiny, it was clean and very quiet. Breakfast consisted of fresh fruit, yogurt, fruit compote, cereals, ham, cheese, fresh breads and more-a good selection. Location was fab, near bus, tram, metro and train stops. We had dinner in the restaurant and were not disappointed. I would certainly recommend My Story Hotel Ouro.

              Reviewed January 31, 2018

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              10.0
              Exceptional
              Lawrence from United States
              Solo traveler
              Double Room
              Stayed 3 nights in July 2017

              First timer in Lisbon”

              I loved my stay st the cute My Storu Ouro hotel. As a new and solo visitor to Lisboa, I wanted to stay somewhere central, close to many of the main attractions and public transport without being on an actual bustling street. This was the perfect hotel for that. It's about a 1 minute walk to the busier street where all the stores and restaurants w/ outdoor seating is so at bed time, it's peaceful and relaxing. The staff here was very helpful as well, storing my bags for me. The hotel room itself is cozy but comfortable for me. Balcony view was amazing. The building itself is absolutely beautiful, covered in tile. Highly recommend for a solo or couple to stay here for the size of room I got!

              Reviewed July 23, 2017

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              8.4
              Excellent
              Michael from Austria
              Couple
              Double Room
              Stayed 2 nights in August 2017

              Ugly Breakfast but great Location”

              We've got rebooked from "My Story Hotel Ouro" to "My Story Hotel Rossio" without any warning or any excuse. We just got informed at the reception that our room is not available. Altough the staff was very friendly, nothing was done to make this rebooking up to us: no refund, not even a bottle of wine, etc The breakfast at "Rossio" was super ugly - especially the orange juice - dont touch it.

              Reviewed August 25, 2017

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              9.6
              Exceptional
              Kamil from Poland
              Couple
              Stayed 11 nights in July 2018

              Cozy apartments”

              I've been in Ouro last summer with my wife. It was our holidays, 11 nights. At first glance everything perfect, nice restaurant, very helpful staff. When we get into the room we realised that the balcony had wall in front of it and lots of air-conditions fans which generate constant noise. We lasted 1 day and ask for another room at the opposite side of the building, with windows to the streets. Rest of our stay was good. Street noise is a little bit better than fan noise. Breakfast menu was boring, every day was the same things. Coffee from the "guest" machine was very bad, so we asked staff for a coffee from the bar machine. Staff don't understood that guest machine gives awful coffee. Hotel is in a perfect location. Top notch! If you want to stay in the citycenter this hotel should be your choice!

              Reviewed December 25, 2018

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              10.0
              Exceptional
              Jane from Spain
              Group
              Double Room
              Stayed 3 nights in August 2016

              Great hotel”

              I stayed at My Story for two nights with some friends and we all loved it. The location is perfect, the room was great, both spacious and with a lot of character, and the staff were really friendly and helpful, giving us some good recommendations for restaurants etc. I'd highly recommend this hotel for a visit to Lisbon.

              Reviewed August 08, 2016

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              9.2
              Exceptional
              Abhishek from India
              Business traveler
              Single
              Stayed 1 night in January 2017

              good hotel at terrific location”

              Started at My story hotel Ouro and it was a wonderful experience. Located close to waterfront and the metro, station, Rossio, this is an good compact place.

              Reviewed January 17, 2017

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              8.4
              Excellent
              Namrata from United Kingdom
              Group
              Double Room
              Stayed 3 nights in May 2019

              Rooms are tiny!! But the location is perfect!”

              The rooms are really small - just enough space to walk around the bed and that's it pretty much it. I feel that the photos on Agoda are a bit misleading as it doesn't show the rooms properly or only has a full view of the larger more expensive room types rather than the standard rooms. Having said that, the rooms are clean, comfortable with good design and pleasant interiors. There is a little bit of storage space - enough for a long weekend but not really more than that. The best thing about this hotel is the location which is perfect. Very short walking distance to a main metro station (Baixa Chiado), the Praça do Comércio and many tram lines. There is a bakery right next door and shops nearby. The breakfast was a good spread of options, and although it gets very busy, there was somehow always a room for everyone to have a table. I would advise to go before 8am or after 9am if possible for a more relaxed meal but it's not a big deal if you're there in the peak hour.

              Reviewed May 09, 2019

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              10.0
              Exceptional
              Dolores from United States
              Couple
              Single
              Stayed 1 night in May 2017

              Exceptional”

              The staff was exceptionally friendly and helpful! My spouse was sick with food poisoning and without detail I tell you that she messed the bathroom in ways that I could not possibly clean up. It was late at night and no housekeeping was on staff at that hour. The front desk manager came up and personally cleaned, deodorized and helped us get resettled into the room where we had a good nights sleep before having to leave on a morning flight back to Boston. The Breakfast is an array of tasty, homemade and lovely foods and much more than we expected. We would recommend this hotel highly and would return to both Lisbon adn this hotel which are both charming, safe and very friendly.

              Reviewed May 29, 2017

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              10.0
              Exceptional
              Jerrold from Canada
              Couple
              Double Room
              Stayed 1 night in May 2017

              Primo location, awesome staff in the heart of Lisbon”

              Terrific hotel situated in the core of Lisbon within walking distance of the river, main square and attractions. Walking mall behind the hotel or an indoor mall (with Starbucks) just 2 blocks in the opposite direction. Awesome staff at the desk, checkin and checkout is smooth and quick. Elevator is a good size but stairs are easily managed if u prefer. Rooms are adequate size for two adults, bed was comfortable. Very quiet in the back of the hotel but no view. With windows closed over street view, equally quiet even after a winning football match. Breakfast buffet for 10€ covers a wide range of food choices and great coffee. You can dine in the lobby or on the adjacent side street. We did not visit the bar at night. We stayed at the hotel twice, one week apart and would definitely stay here again.

              Reviewed May 25, 2017

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              9.6
              Exceptional
              BEATRIZ from Spain
              Group
              Double Room
              Stayed 1 night in October 2017

              Exceptional”

              The hotel is very well located , very central, within walking distance of the main monuments of Lisbon. Although the room was a bit small, it was tastefully decorated and very comfortable. What stood out most about the hotel is the staff, they were very friendly and helpful, trying even to speak in Spanish. I will stay by you next time I visit Lisbon.

              Reviewed November 01, 2017

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              8.8
              Excellent
              sam from Israel
              Couple
              Double Room
              Stayed 3 nights in November 2019

              Location, location, location”

              As you may realise from the title, this hotel (and indeed many of its sister "My Story" hotels) is located within walking distance of many (not all) of Lisbon's varied and interesting attractions. In addition, rooms are well equipped, if compact, and staff are excellent. Highly recommended.

              Reviewed November 08, 2019

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              9.6
              Exceptional
              Colin from United Kingdom
              Couple
              Double Room
              Stayed 3 nights in February 2019

              MyStory Lisbon ”

              A very smart hotel centrally located in central Lisbon. Staff very friendly and go out of way to please guest request. Our room on 4th floor was very well maintained and decorated, well lit by floor to ceiling window, only down point is the room size, slightly small but cosy. Breakfast was additional cost for our stay but 10 euros per person is nothing to disputed, very good selection of pastries, cheese and meats as well as fruit, yoghurt, cereals as well as scrambled eggs and bacon. Always met by smiles from all staff no matter time of day. Will definitely book again when we come back.

              Reviewed March 02, 2019

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              10.0
              Exceptional
              Phyllis from United States
              Couple
              Double Room
              Stayed 3 nights in June 2017

              One of best values ever”

              The staff at this hotel could have a second career teaching hotel management and hospitality. Hotel itself is sparkling clean, beds comfortable, breakfast is varied and generous. But every staff member we met whether in the restaurant or at the front desk treated us with courtesy and friendly good humor. We would not stay anywhere in Lisbon except this charming, comfortable oasis. Thank you Gustavo, Silvia, Flavio, and all the restaurant staff.

              Reviewed June 26, 2017

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              8.4
              Excellent
              Iskandar from Singapore
              Couple
              Standard Room
              Stayed 2 nights in April 2018

              Loved the location!”

              The location is fantastic! Very near the square, shopping. Convenient to go to Alfama, and the BaixaChiado area. Airport bus stop is beside the Parco Comerco. The young lady who checked us in was very cheerful and friendly. Rooms were very small but still OK. and very clean. Breakfast was average. The hotel room rate was expensive for it's standard but it's the price you pay for location and convenience. Having explored Lisbon, realised the city is very small. . Will stay somewhere else if I want to save money and don't need be in the heart of the city.

              Reviewed May 02, 2018

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              10.0
              Exceptional
              Sarah from South Korea
              Group
              Double Room
              Stayed 2 nights in November 2017

              Exceptional”

              This hotel is in a perfect location. The rooms are handsomely decorated. The terrace is a great place to relax and people watch after a day exploring Lisbon. The staff are really friendly. The free glass of wine on arrival is a great touch. Our room was on a low floor and it was loud in the evening from street fun, so if I went back I would hope to stay on a quieter floor. Highly recommended.

              Reviewed July 03, 2018

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              9.2
              Exceptional
              Andrew from United Kingdom
              Couple
              Double Room
              Stayed 4 nights in October 2017

              Staff and location make this hotel special”

              Simply the best location in Lisbon. No parking but you don't need a car for Lisbon and if you're going to Sintra it's easy by public transport. Rooms are a bit small but good TV reception and comfy bed. Stand out memory is the helpfulness and friendliness of the staff, truly excellent. We will stay here again.

              Reviewed October 19, 2017

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