Please check your visa requirements before you travel.
The property is serviced once weekly during your stay, daily housekeeping can be arranged separately for an additional charge.
Check-in and key collection are conducted at the property's 24-hour Reservation Centre located on Sheikh Zayed Road (near Mall of the Emirates and en-route from the airport). A detailed map of directions to the reservation centre and detailed check in instructions will be sent to you via email 3 days prior to your arrival.
Please inform the hotel in advance of your expected time of arrival, using the Special Requests box when making your booking. Any special requests are subject to availability and confirmation, and additional charges may apply.
Please note that a refundable security deposit of AED 3,000 via credit card is required upon check-in. This deposit will be returned subject to a damage inspection of the accommodation upon check-out.
Local community security rules on the Palm Jumeirah only allow families to stay at this property. Every booking has to be cleared in advance by Nakheel security. Contact us before booking if you have any questions. Contact details can be found on the booking confirmation.
Please note that passport copies of your whole group will be required prior to arrival.