Nairobi Serena Hotel
Nairobi Serena Hotel
Nairobi Serena Hotel
Nairobi Serena Hotel
Nairobi Serena Hotel
Nairobi Serena Hotel
Nairobi Serena Hotel
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8.6

Excellent
/10
(125 reviews)See what guests said
Food & Dining2
Housekeeping1
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Kenyetta Conference Centre 1.0 km
American Embassy Memorial Garden 1.4 km
Nairobi National Museum 1.5 km
Karura Forest 5.0 km
The Village Market 5.9 km
Nairobi National Park 6.7 km
African Heritage House 7.1 km
Karen Blixen Coffee Garden and Cottages 12.9 km
Karen Blixen Museum 13.4 km
Ngong Hills National Reserve 23.9 km
Nearby landmarks
NSSF Parking Lot 380 m
Nairobi Gallery 420 m
Haltons Pharmacy 430 m
Gilead Medical Centre 430 m
Ministry of Health Parking 440 m
Immigration Office 440 m
Donald Car Park 480 m
Tropical Winds 490 m
AGX 490 m
kipande 530 m
Free Wi-Fi

Nairobi Serena Hotel

Kenyatta Avenue, Kilimani, Nairobi, Kenya - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Nairobi every 45 minutes on Agoda.com
Value for money7.6
Distance to city center1.0 Km
Location rating8.2
Nearest airportWilson Airport (WIL)
Distance to airport3.8 km

Rooms available at Nairobi Serena Hotel

Very good
Room comfort & quality
8.0
Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 1 queen bed
Enter dates to see prices
Superior Room
...
  • Room size: 29 m²/312 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 51 m²/549 ft²
  • Shower and bathtub
  • 1 sofa bed & 1 king bed
Enter dates to see prices
Business Suite
...
  • Room size: 58 m²/624 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Club Room
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices
Exec Suite separate bedroom/lounge Cityview PanAfrican decor theme 63 SQM678SQF
...
    Enter dates to see prices
    Deluxe Queen bedded room city view PanAfrican Decor theme 28 SQM300SQF
    ...
      Enter dates to see prices
      Deluxe Twin Bedded Room city view PanAfrican decor theme 28 SQM300SQF
      ...
        Enter dates to see prices
        Executive
        ...
          Enter dates to see prices
          Single Superior
          ...
            Enter dates to see prices

            Frequently asked questions

            Does Nairobi Serena Hotel have a hot tub?

            A hot tub is one of the facilities available at Nairobi Serena Hotel.

            What time is check-in and check-out at Nairobi Serena Hotel?

            Check-in is from 12:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Nairobi Serena Hotel?

            Nairobi Serena Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 35 KES. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Nairobi Serena Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Nairobi Serena Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease.

            Is breakfast offered at Nairobi Serena Hotel?

            Start your mornings right, with the continental and buffet breakfast options offered at Nairobi Serena Hotel. Adults can enjoy breakfast offered with an additional charge of 3536 KES if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            What are my dining options at Nairobi Serena Hotel?

            Nairobi Serena Hotel features 2 on-site restaurants for your dining convenience.

            What is the smoking policy at Nairobi Serena Hotel?

            Nairobi Serena Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

            What restaurants are nearby Nairobi Serena Hotel?

            Restaurants including Cafe Maghreb, Oro Restaurant and Lounge and Slims are popular in Nairobi Serena Hotel’s neighborhood which is known as Kilimani.

            What popular shopping places are close to Nairobi Serena Hotel?

            Shopping options in Nairobi Serena Hotel’s Kilimani neighborhood include The Junction Mall.

            What are popular attractions near Nairobi Serena Hotel?

            Nairobi Serena Hotel’s location in the Kilimani neighborhood makes it close to famous attractions including State House Sports Ground, Jevanjee and Nairobi Arboretum.

            What popular natural sightseeing spots are close to Nairobi Serena Hotel?

            Nairobi Serena Hotel’s nearby natural sights include Manyatta Backpackers & Safari, Magot Tree and Tree near guest house located in the same Kilimani area.

            Show more questions
            See map

            Explore the neighborhood

            Property ranking|Compared to 650 Nairobi properties
            See all rankings
            Cleanliness score
            9.1/10
            Room comfort score
            8/10
            Service score
            8.8/10
            Location score
            8.2/10
            Better than
            99
            %
            of Nairobi properties
            Better than
            99
            %
            of Nairobi properties
            Better than
            97
            %
            of Nairobi properties
            Better than
            96
            %
            of Nairobi properties
            Overall rating:

            8.6

            Excellent
            125 reviews
            Cleanliness
            9.1
            Facilities
            8.6
            Location
            8.2
            Read all reviews >
            More about Nairobi Serena Hotel

            More about Nairobi Serena Hotel

            Set in beautiful landscaped gardens with ponds, this luxurious hotel, a member of the Leading Hotels of the World, offers high-end elegance and facilities. [HOETLNAME] is designed in contemporary African style, using ecologically friendly materials. It has very large, stylishly decorated rooms with marble bathrooms, satellite TV, and spectacular views over the Central Park and downtown Nairobi. The in-house restaurants and bars serve exquisite regional and international specialties, and leisure options include a swimming pool and a gym. The beach is also set within easy walking distance from the rooms. The service, facilities, and settings of Nairobi Serena Hotel are truly outstanding.

            Show less
            Amenities and facilities
            Excellent
            Facilities

            8.6

            Most talked about facilities

            Food & Dining

            2 mentions

            Swimming Pool

            1 mention

            Languages spoken

            • English
            • French
            • Italian

            Accessibility

            • Wheelchair accessible

            Internet access

            • Free Wi-Fi in all rooms!
            • Wi-Fi in public areas

            Things to do, ways to relax

            • Fitness center
            • Garden
            • Golf course [on-site]
            • Hot tub
            • Massage
            • Mini golf course
            • Sauna
            • Spa
            • Steamroom
            • Swimming pool [indoor]
            • Swimming pool [outdoor]
            • Ticket services
            • Tours

            Cleanliness and safety

            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Face coverings on staff
            • First aid kit
            • Free face masks
            • Hand sanitizer
            • Hot water linen and laundry washing
            • Hygiene certification
            • Physical distancing of at least 1 meter
            • Protective screens in common areas
            • Rooms sanitized between stays
            • Safe dining setup
            • Staff trained in safety protocol
            • Temperature check for guests and staff

            Dining, drinking, and snacking

            • Bar
            • Coffee shop
            • Kitchen
            • Poolside bar
            • Restaurants
            • Room service [24-hour]

            Services and conveniences

            • Concierge
            • Contactless check-in/out
            • Currency exchange
            • Daily housekeeping
            • Doorman
            • Dry cleaning
            • Elevator
            • Facilities for disabled guests
            • Food delivery
            • Gift/souvenir shop
            • Laundry service
            • Luggage storage
            • Safety deposit boxes
            • Salon
            • Shops
            • Smoke-free property
            • Smoking area

            For the kids

            • Babysitting service
            • Family room
            • Playground
            • Swimming pool [kids]

            Access

            • Check-in/out [express]
            • Front desk [24-hour]
            • Pets allowed

            Getting around

            • Airport transfer
            • Car park [free of charge]
            • Car park [on-site]
            • Shuttle service
            • Valet parking

            Available in all rooms

            • Accessible by elevator
            • Air conditioning
            • Alarm clock
            • Bathrobes
            • Bathtub
            • Blackout curtains
            • Carpeting
            • Closet
            • Clothes rack
            • Coffee/tea maker
            • Daily newspaper
            • Desk
            • Extra long bed
            • Fan
            • Free bottled water
            • Hair dryer
            • Hand sanitizer
            • In-room safe box
            • Internet access – wireless
            • Ironing facilities
            • Mini bar
            • Non-smoking
            • On-demand movies
            • Pool facilities
            • Private bathroom
            • Safety/security feature
            • Satellite/cable channels
            • Seating area
            • Shower
            • Slippers
            • Smoke detector
            • Socket near the bed
            • Soundproofing
            • Telephone
            • Tile/marble flooring
            • Toiletries
            • Towels
            • Trash cans
            • Wake-up service
            • Wi-Fi [free]
            • Wine glasses
            Food and dining
            Breakfast options
            • Continental
            • Halal
            • Vegetarian
            • Full English/Irish
            • Gluten-free
            • Buffet
            Restaurants on site

            Maghreb

            • Cuisine: International
            • Menu: Buffet, A-la-carte
            Location
            Kenyatta Avenue, Kilimani, Nairobi, Kenya
            Excellent
            Location

            8.2

            Airports

            • Wilson Airport (WIL)
              3.8 km
            • Jomo Kenyatta International Airport (NBO)
              13.1 km

            Public transportation

            • Nairobi Railway Station
              1.7 km
            • Makadara Railway Station
              6.3 km

            Hospital or clinic

            • Haltons Pharmacy
              430 m

            Shopping

            • The Village Market
              5.9 km

            Convenience store

            • Masari Road Council Kiosks
              2.5 km

            Cash withdrawal

            • ATM
              490 m
            What's nearby

            Popular landmarks

            • Kenyetta Conference Centre
              1.0 km
            • American Embassy Memorial Garden
              1.4 km
            • Nairobi National Museum
              1.5 km
            • Karura Forest
              5.0 km
            • The Village Market
              5.9 km
            • Nairobi National Park
              6.7 km
            • African Heritage House
              7.1 km
            • Karen Blixen Coffee Garden and Cottages
              12.9 km
            • Karen Blixen Museum
              13.4 km
            • Ngong Hills National Reserve
              23.9 km

            Nearby landmarks

            • NSSF Parking Lot
              380 m
            • Nairobi Gallery
              420 m
            • Haltons Pharmacy
              430 m
            • Gilead Medical Centre
              430 m
            • Ministry of Health Parking
              440 m
            • Immigration Office
              440 m
            • Donald Car Park
              480 m
            • Tropical Winds
              490 m
            • AGX
              490 m
            • kipande
              530 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Property policies
            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-4 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 5-12 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 13 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.
            Some helpful facts

            Check-in/Check-out

            • Check-in from12:00
            • Check-out until11:00

            Getting around

            • Airport transfer fee35 KES
            • Distance from city center1.0 Km
            • Travel time to airport (minutes)30

            Extras

            • Breakfast charge (unless included in room price)3536 KES

            The property

            • Non-smoking rooms/floorsYes
            • Number of bars/lounges1
            • Number of floors7
            • Number of restaurants2
            • Number of rooms 183
            • Room voltage240
            • Year property opened1975
            • Most recent renovation2004

            Reviews of Nairobi Serena Hotel from real guests

            Provided by verified guests of Agoda
            8.5
            /
            10
            Cleanliness9.1
            Facilities8.6
            Location8.2
            Room comfort and quality8.0
            Service8.8
            Value for money7.6
            High score for Nairobi
            Rating
            9+ Exceptional (9)
            8-9 Excellent (4)
            7-8 Very Good (5)
            6-7 Good (0)
            <6 Below Expectation (3)
            Time of the year
            Mar - May (3)
            Jun - Aug (7)
            Sep - Nov (7)
            Dec - Feb (4)
            Don't miss out!Users are booking a place in Nairobi every 45 minutes on Agoda.com
            All guests (35)
            All languages

            Show reviews that mention 

            Showing 21 verified guest comments
            12
            7.7
            Very good
            Nancy from United States
            Solo traveler
            Deluxe Room
            Stayed 3 nights in January 2014

            Attentive staff assures safe and pleasant stay”

            Excellent security, highest caliber professionalism of staff, wonderful artifacts from all over Africa

            Excellent all around. Nairobi is a city known for security problems and the Serena is a sanctuary of safety within the city. Quiet, peaceful, with marvelous decor and lovely but small garden. Pool side dining is excellent. Staff was the best I have every found anywhere. VEry friendly and treated me like family. Other clientele are interesting from all over world, but family friendly at same time.

            Reviewed January 29, 2014

            See room deals

            8.8
            Excellent
            Janet from Canada
            Business traveler
            Deluxe Room
            Stayed 1 night in August 2019

            Excellent”

            It’s an oasis in Nairobi. Very comfortable with character. Beautiful displays of African art makes it stand out from other hotels.

            Reviewed August 11, 2019

            See room deals

            9.7
            Exceptional
            Teri from United States
            Business traveler
            Stayed 1 night in July 2007

            Wonderful Hotel”

            We look forward to booking another trip to Nairobi and returning to this hotel for a longer stay.

            Reviewed September 05, 2007

            See room deals

            8.8
            Excellent
            Frank from Germany
            Business traveler
            Deluxe Room
            Stayed 1 night in March 2016

            Flexible to accommodate changing schedules”

            For a business traveler schedules sometimes change, more often than not on very short notice. Serena has been quite flexible to accommodate these changes.

            Reviewed April 05, 2016

            See room deals

            10.0
            Exceptional
            Daniel from Spain
            Business traveler
            Deluxe Room
            Stayed 5 nights in October 2020

            Friendliest staff around”

            The first thing that jumps out are the staff, professional friendly and willing to help your every need. The rooms are comfortable and very clean, food is exceptional. Overall the hotel is a 5 star and deserves its position at the top.

            Reviewed October 06, 2020

            See room deals

            10.0
            Exceptional
            Patricia from United States
            Couple
            Deluxe Room
            Stayed 1 night in August 2019

            Outstanding Hotel”

            The hotel facilities and staff were exceptional. Food and serve were great!

            Reviewed September 04, 2019

            See room deals

            8.0
            Excellent
            Jorg from Germany
            Business traveler
            Deluxe Room
            Stayed 3 nights in January 2018

            Beautiful hotel, currently doing renovations ”

            Very nice and helpful staff. The hotel is being renovated so its not at its full in terms of looks. Food is excellent but its definitely on the expensive side.

            Reviewed February 05, 2018

            See room deals

            7.6
            Very good
            Jamshed from Seychelles
            Solo traveler
            Single Deluxe
            Stayed 3 nights in June 2018

            Great hotel though renovations made entry and use some facilities inconvenient. Rooms good”

            Stayed 3 nights -!most impressed. Wonder if corporate rates offered. A courtesy mini van for transfers would be desirable.!! Not much effort to get clients to visit the speciality restaurants. Probably a resident lounge too - as sitting in foyer of reception not ideal to do business, A welcome drink or fruit in room would be ideal. TV bit complicated to change channels.Though advertised on line and even asked to tick for newspaper choices in registration form no international newspaper were available and on first morning even local one not offered.

            Reviewed June 28, 2018

            See room deals

            9.6
            Exceptional
            Frank from Germany
            Business traveler
            Deluxe Room
            Stayed 1 night in March 2016

            Very pleasant, secure ”

            Pleasant and safe environment. Professional staff flexible to accommodate changing schedules.

            Reviewed March 22, 2016

            See room deals

            10.0
            Exceptional
            Ashfaq from United Arab Emirates
            Business traveler
            Deluxe Room
            Stayed 4 nights in March 2016

            Home feel”

            Every thing was very nice and the staff was very pleasant

            Reviewed April 02, 2016

            See room deals

            9.6
            Exceptional
            Fares from Yemen
            Solo traveler
            Deluxe Room
            Stayed 5 nights in September 2016

            Great location and excellent choice to stay in ”

            Staff is very friendly

            Reviewed September 21, 2016

            See room deals

            8.8
            Excellent
            Aditya from India
            Business traveler
            Deluxe Room
            Stayed 5 nights in November 2016

            Expensive but good”

            Expensive

            Reviewed December 05, 2016

            See room deals

            4.7
            shigehiko from Japan
            Business traveler
            Deluxe Room
            Stayed 1 night in November 2014

            Nothing special but ok”

            Nothing

            OK but nothing special. Services below price.

            Reviewed November 28, 2014

            See room deals

            5.2
            Vu from Kenya
            Business traveler
            Single Deluxe
            Stayed 1 night in September 2019

            Above average”

            AC was too noisy. Somebody knocked at my door 2 times in the early morning at about 4 30 am, disturbed my sleep Bathroom shower was confused to use and bathroom scale was broken.

            Reviewed September 22, 2019

            See room deals

            8.0
            Excellent
            nomsa from Zimbabwe
            Business traveler
            Deluxe Room
            Stayed 3 nights in January 2015

            Great Hotel”

            The facilities

            Great!

            Reviewed February 03, 2015

            See room deals

            4.7
            shigehiko from Japan
            Business traveler
            Deluxe Room
            Stayed 5 nights in November 2014

            Nothing special everything expensive.”

            nothing

            Not good but ok

            Reviewed November 28, 2014

            See room deals

            9.3
            Exceptional
            Lai from Hong Kong SAR, China
            Couple
            Deluxe Room
            Stayed 1 night in July 2014

            Impressive city, amazing!!!”

            Luxuary business hotel with very good food and excellence service.
            Reviewed August 05, 2014

            See room deals

            8.0
            Excellent
            Takashi from Japan
            Business traveler
            Deluxe Room
            Stayed 2 nights in September 2015

            誕生日にサプライズ”

            格式、立地、ホスピタリティ

            誕生日に宿泊したら、部屋にバースデーカード、ケーキ、フルボトルの南ア産スパークリングワイン、フルーツなどが部屋に届き、感激しました。 建物や設備が古いので宿泊料金にやや見合わない気もしますが、今回は心遣いと気前の良さに大満足です。 ウフル・パークに囲まれた立地も良し。お陰で大気汚染が気になりませんでした。従業員もフレンドリーです。

            Reviewed September 26, 2015

            See room deals

            10.0
            Exceptional
            ATSUSHI from Japan
            Business traveler
            Deluxe Room
            Stayed 1 night in July 2014

            ナイロビでNo.1のホテルです。”

            快適・清潔・貴賓がそろった素晴らしいホテルです。

            いままで、ヒ○○ンだけでしたが、、友達の勧めで、思い切りこのホテルに変えてみました。お風呂が泡ぶろで、マリリンモンロローの入浴シーンを彷彿させる、真っ白なタブに泡いっぱいで入浴でき、疲れが一気に取れました。レストランもすばらしい。これからは、セレナホテルですね。

            Reviewed July 20, 2014

            See room deals

            10.0
            Exceptional
            Chang from Taiwan
            Group
            Deluxe Room
            Stayed 2 nights in August 2019

            太棒了”

            值得感謝和感動的旅館!

            Reviewed August 19, 2019

            See room deals

            12
            This is a popular property. Don't miss out!

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