Recent customer comments

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Very good

based on 2161 reviews
  • Cleanliness 8.1
  • Facilities 7.6
  • Location 7.9
  • Room comfort and quality 7.9
  • Service 8.1
  • Value for money 8.1
  • Food and dining 6.9
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julia from United States
Standard Twin Non-Smoking
Stayed 1 night in August 2016
It's one of the nicer hotel.
This is one of the hotels we like to stay whenever we are in narita. The room is clean and spacious compares to some of the tiny hotel rooms in Japan. The price is reasonable. The staffs are friendly and fast check in and out. What we like the most is they got shuttle bus takes you to aeon mall. Which we like to shop and eat. This hotel is close to the airport also. It has a nice garden. We will give thumb up for this hotel.
Reviewed September 04, 2016

SUET from Hong Kong
Families with older children
Stayed 1 night in August 2016
requesting non-smoking room but it was still filled with smoke smell, the washroom was stinky too.Spacious but very old room. The beds are too soft. Good to have shuttle bus to Narita Airport.
Reviewed September 01, 2016

Rhian from Australia
Standard Twin Non-Smoking
Stayed 1 night in August 2016
Narita Excel excels!
After a long flight, the courtesy bus from Narita airport took less than 20 mins. Check in was quick and friendly. The room was spacious and very clean. Breakfast was in a room overlooking a beautiful garden. I would definitely stay there again.
Reviewed August 31, 2016

SO from Hong Kong
Double or Twin Room
Stayed 1 night in August 2016
lack of store nearby
lack of store nearby, especially at night
Reviewed August 29, 2016

AHMAD from Malaysia
Families with young children
Small Double Bed
Stayed 1 night in June 2016
Near to Narita Airport
No comment
Reviewed August 23, 2016

khoo from Malaysia
Solo travelers
Double or Twin Room
Stayed 1 night in August 2016
Great hotel
Very nice hotel, friendly staffs, big room but a bit dust on the bed edge and carpet edge. Good transfer service between hotel and the airport. Should be great if more buses transfer between the hotel and shopping mall at night.
Reviewed August 18, 2016

leonardi from Indonesia
Families with older children
Double or Twin Room
Stayed 4 nights in July 2016
location near bandara but not near tokyo town
good for transit
Reviewed August 17, 2016

Ming from Taiwan
Standard Twin Non-Smoking
Stayed 1 night in August 2016
飯店設施老舊, 服務態度散漫 (Old Hotel, Bad Service)
Highly not recommended. The hotel is very old in terms of facilities. Bathroom is not clean at all. The air conditioner in the room does not work well without a proper workaround. I need to use a fan and open the window to cool down the room. They are not aggresive to solve the situation.
Reviewed August 15, 2016

Ego from China
Double or Twin Room
Stayed 1 night in August 2016
Good airport hotel
It's aged but clean and comfortable enough for airport transit visitors. 10-minutes away from the airport and perfect for early flight like mine. (Shuttle bus starts at 5:00am) Staff is nice but really difficult to communicate in English. There is nothing around the hotel so please get prepared before you go in. Room service till 23:00 and the food is not good so please eat before you go in. The room is spacious, comparing to the hotels in downtown. Overall, it's worth to stay for airport transit.
Reviewed August 09, 2016

Lo from Hong Kong
Solo travelers
Standard Single Non-Smoking
Stayed 1 night in June 2016
money worth
it is to have the free shuttle bus to and fro airport and shopping mall
Reviewed August 08, 2016


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