8.7
Excellent
/10
(158 reviews)See what guests said
Housekeeping3
View2
Food & Dining1
See map
8.5
Excellent
Location rating score
Excellent location
Parking
FREE
Naspa New Otani

"This is a lovely hotel situated in a small town of Yuzawa, and 15 mins away from the public and main ski Gala Yuzawa."

Priscilla - March 7, 2020

 Naspa New Otani
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4-star Resort
Free Wi-Fi

Naspa New Otani

2117-9 Yuzawa, Yuzawamachi, Minamiuonuma-gun, Yuzawa, Yuzawa, Japan, 949-6101 - See map

This property is in high demand!

3 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Health and Medical
First aid kit
Property highlightsRead all 158 reviews
Exceptional comfort
10.0 room quality and comfort
Exceptional reputation
Recommended by 95% of guests
Exceptional service
9.1 rating for service
Excellent cleanliness
8.9 rating for cleanliness

Breakfast and dinner were as the other reviewers - the first night is great since it's a big buffet and it's all new.

Jeremy | February 25, 2019

Great large rooms (we had a big Japanese-style tatami room;

Jeremy | February 25, 2019

  • 900 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Sauna

  • Hot spring bath

  • Air conditioning

Cheaper than 95% of all properties in Yuzawa in the last 24 hoursCompared to 166 Yuzawa properties at Agoda for various dates
Value for money8.4
Distance to city center1.8 km
Location rating8.5

Rooms available at Naspa New Otani

10.0
Exceptional
Room comfort & quality
Junior Suite
Junior Suite
...
  • Room size: 74 m²/797 ft²
  • Mountain view
  • 2 semi double beds
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Superior Twin Room - Smoking
Superior Twin Room - Smoking
...
  • Room size: 37 m²/398 ft²
  • Mountain view
  • 1 single bed and 2 semi dou...
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Junior Suite
Junior Suite
...
  • Room size: 74 m²/797 ft²
  • Non-smoking
Enter dates to see prices
Twin Room with Airweave Mattress - Non-Smoking
Twin Room with Airweave Mattress - Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • Nature view
  • 2 semi double beds
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Superior Twin Room
Superior Twin Room
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
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Western Suite
Western Suite
...
  • Room size: 111 m²/1195 ft²
  • Shower and bathtub
  • 2 single beds
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Junior Suite
Junior Suite
...
  • Room size: 74 m²/797 ft²
  • Shower and bathtub
  • 2 single beds and 1 sofa be...
Enter dates to see prices
Japanese Suite
Japanese Suite
...
  • Room size: 111 m²/1195 ft²
  • Shower and bathtub
  • 5 futons
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Airweave Twin Room
Airweave Twin Room
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
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Superior Fourth
Superior Fourth
...
  • Room size: 74 m²/797 ft²
  • Shower and bathtub
  • 4 single beds
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Frequently asked questions

What time is check-in and check-out at Naspa New Otani?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Naspa New Otani?

A stay at Naspa New Otani also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Naspa New Otani has a car park available for guests. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Yuzawa with private transportation, the resort can arrange taxi service.

What is the smoking policy at Naspa New Otani?

Naspa New Otani does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Naspa New Otani

  • 8.4
    Excellent
    Location

    "With that said, the hotel is in quite a great location with good service and spacious rooms"

    Dillon

    |

    February 27, 2018

  • 9.6
    Exceptional

    "There is a nice onsen and international buffet that is really affordable and delicious."

    Frank

    |

    September 19, 2019

  • 9.6
    Exceptional
    Location

    "A large scale resort hotel, 5 minutes drive to the main street and station"

    Wing H.

    |

    February 20, 2020

Property ranking|Compared to 166 Yuzawa properties
See all rankings
Room size
49 sqm.
Review score - United States
10.0/10
Room comfort score
10.0/10
Cheapest price score
Bigger than
99
%
of Yuzawa properties
Better than
99
%
of Yuzawa properties
Better than
98
%
of Yuzawa properties
Better than
95
%
of Yuzawa properties
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Overall rating:
8.7
Excellent
158 reviews
Cleanliness
8.9
Facilities
8.8
Location
8.5
Read all reviews >
What travelers say they love:
Great place to stay after a day at the ski resort, hotel inc...
Muhammad F. from Malaysia
Couple
More about Naspa New Otani

More about Naspa New Otani

For travelers who want to take in the sights and sounds of Yuzawa, Naspa New Otani is the perfect choice. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Offering hotel guests superior services and a broad range of amenities, Naspa New Otani is committed to ensuring that your stay is as comfortable as possible. Top features of the hotel include free Wi-Fi in all rooms, car power charging station, daily housekeeping, fax machine, gift/souvenir shop.

Guests can choose from 240 rooms, all of which exude an atmosphere of total peace and harmony. Throughout the day you can enjoy the relaxing atmosphere of the dart board, hiking trails, ski equipment rentals, ski lessons, fitness center. Naspa New Otani is an ideal place of stay for travelers seeking charm, comfort and convenience in Yuzawa.

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What they offer

7.6
Very good

"If it snows it'll be beautiful here with its own ski lift wh..."

Joseph

|

December 27, 2019

View all reviews
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Food and dining

Restaurants on site

O Dining Buffet restaurant
Menu:A-la-carte
FONTANA Continental restaurant
Menu:Buffet
Senbazuru Japanese restaurant
Menu:Buffet

Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Naspa New Otani from real guests

Provided by verified guests of Agoda
Agoda Reviews (158)Booking.com Reviews (294)
8.7
/
10
Cleanliness8.9
Facilities8.8
Location8.5
Room comfort and quality10.0
Service9.1
Value for money8.4
High score for Yuzawa
Rating
9+ Exceptional (26)
8-9 Excellent (9)
7-8 Very Good (10)
6-7 Good (1)
<6 Below Expectation (4)
Time of the year
Mar - May (9)
Jun - Aug (2)
Sep - Nov (9)
Dec - Feb (30)
All guests (158)
All room types
All languages

Show reviews that mention 

Showing 50 verified guest comments
123
10.0
Exceptional
Jeremy from United States
Couple
Stayed 3 nights in February 2019

Great Hotel in Yuzawa - Large Rooms (Japanese tatami style)”

Stayed here for a few nights for a short getaway ski trip from Tokyo. Located right on the NASPA mountain ski slopes - skiers only, no snowboarding allowed which is quite unique. However, as an intermediate-advanced skier you will prob. get bored skiing at NASPA so we moved to other areas - Kagura (15 mins away) was a gem and highly recommended to avoid the crowds. Back to the hotel. Free parking if you have a car. Large and crowded but mostly with locals from all parts of Japan. Great large rooms (we had a big Japanese-style tatami room; so I didn't get to see the Western rooms). Breakfast and dinner were as the other reviewers - the first night is great since it's a big buffet and it's all new. Both good quality Japanese & Western cuisine. However, the second night and onwards it's pretty much the same food and can get boring quite quickly. Check out other food options inside the JR Echigo-Yuzawa station. Great place to do some souvenir shopping and sake drinking and eating!

Reviewed February 25, 2019
8.8
Excellent
Tsz from Hong Kong
Solo traveler
Superior Twin Room
Stayed 3 nights in January 2019

NASPA good slopes for beginners ”

NASPA is a skier resort, they do have a shuttle bus from Echigo-Yuzawa to hotel

Reviewed January 26, 2019
9.6
Exceptional
AKBAR from Indonesia
Group
Superior Twin Room - Smoking
Stayed 1 night in April 2019

Great Naspa hospitality!”

Great location in Naspa ski resort with complimentary shuttle service to/from echigoyuzawa station. Facilities and services are great, Public bath so relaxing. Rooms with breathtaking view and cleanliness. One more great thing, JUNG the concierge/bell is amazing hospitality!! I wish we could stay longer since our trip are tight schedule this time. See you next winter.

Reviewed April 23, 2019
6.0
Anthony from Hong Kong
Family with young children
Superior Quad Room 71 to 75 Sq M
Stayed 2 nights in December 2018

Book for full-board or Check the shuttle bus timetable ”

We enjoy our stay in naspa - we have a large 2 bedroom flat with gorgeous mountain view, the onsen is good size and a very comfy rest after the ski. Good facilities for sking and there are sufficient support for first timer, with ski school attached with hotel / and full ski kit available for rent. There is a “Pingu ski garden” for kids also and my kids have lots of fun there. Mind the shuttle bus as it does not necessary meet the train schedule (especially the last train). As Naspa is away from yuzawa town and there are no restaurant nearby, It has become a practical concern for us as we just got a room-only deal at the time.

Reviewed December 26, 2018
8.4
Excellent
Dillon from Singapore
Group
Superior Fourth
Stayed 4 nights in February 2018

Good location with shuttle service but expensive”

The only restaurant dinners in the hotel are minimum 6100 yen per person, which makes it impossible to stay in the hotel for dinners throughout the ski trip. Instead, taking the shuttle to the train station area for dinner usually allows for dinners about one third to half that price. Furthermore, the gym is not free to use and is about 1100 yen per entry if i remember correctly, which does bother me a fair bit. With that said, the hotel is in quite a great location with good service and spacious rooms

Reviewed February 27, 2018
9.6
Exceptional
Ka from Hong Kong
Family with teens
Stayed 3 nights in January 2018

Exceptional”

Pros Facilities and rooms are clean and updated. Staff are helpful and friendly. Frequent shuttle buses between hotel, train station and ski areas. Con Buffet breakfast and dinner are not value of money. Choices are limited and cold.

Reviewed January 13, 2018
9.6
Exceptional
Frank from Singapore
Solo traveler
Junior Suite
Stayed 2 nights in September 2019

Off peak season”

The room was really huge and spacious. Booked during the off-peak ski session. There is a nice onsen and international buffet that is really affordable and delicious. Highly recommended. Con is the location. Shuttle bus to the train station ends at 5 pm but you can always try to talk to the staff to arrange.

Reviewed September 19, 2019
10.0
Exceptional
Raymond from Singapore
Family with teens
Superior Fourth
Stayed 2 nights in December 2015

Best stay”

Hospitality, location, room

The unit was spacious for the 5 of us in 2 bedrooms. The staff were very friendly and accommodating to all our requests. We had fun in the snow as the ski slopes are just behind the resort. Best hotel stay I had for a long time.

Reviewed December 21, 2015
10.0
Exceptional
Alvin from United States
Solo traveler
Superior Twin Room
Stayed 2 nights in January 2017

great ski facility”

ski only on this ski in/ ski out hotel I'm a snowboarder but this place wanted me to get back to my beginnings! free shuttle bus to town and of course the bigger ski resorts.

Reviewed February 19, 2017
8.4
Excellent
Carolynn from Australia
Family with young children
Stayed 1 night in February 2018

Perfect place for beginners to experience snow”

Easy commute from Yokohama even though we’d only lived in Japan for a couple of days. We were so thrilled we made the effort as the snow was tumbling down and the facilities for little ones and beginners were just perfect!

Reviewed February 18, 2018
8.0
Excellent
Ravi from Philippines
Family with teens
Superior Fourth
Stayed 1 night in March 2018

good but could've been great”

I was disappointed that the check-out time was 10am. I needed to extend to 12noon and was charged 7,800 Yen extra. I was also disappointed that they did not give me a refund for the ski lift tickets I purchased which I wasn't able to use. Food options were limited.

Reviewed March 06, 2018
9.6
Exceptional
Berry from Taiwan
Family with teens
Stayed 1 night in January 2019

Family snow vacation”

I wish we have stayed longer!

Reviewed January 23, 2019
6.0
Aris from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in October 2018

Air Conditionig is not working, old facilities”

We stay for 1 night, the room is quite big, But the only problem is air conditioning is not working well. We can not adjust the level, makes us sweat and feeling hot.. bad night

Reviewed October 11, 2018
8.4
Excellent
joselito from Philippines
Business traveler
Superior Twin Room
Stayed 3 nights in February 2018

Need to provide for hand towels. Need to complete complimentary cofffee. More liberal shampoo. ”

Perfect view and accessibility.

Reviewed February 10, 2018
8.0
Excellent
Gwo from Malaysia
Family with young children
Superior Twin Room
Stayed 2 nights in February 2018

Very good”

Not many activities.

Reviewed February 16, 2018
6.0
jacobo from Philippines
Family with young children
Superior Fourth
Stayed 1 night in January 2019

Above average”

Rooms are very run down and need to be renovated!

Reviewed February 23, 2019
10.0
Exceptional
Priscilla from Hong Kong
Family with young children
Superior Twin Room
Stayed 4 nights in March 2020

Every comfort you need for a family friendly ski”

Homeliness is in the air. This is a lovely hotel situated in a small town of Yuzawa, and 15 mins away from the public and main ski Gala Yuzawa. Decent size rooms with friendly staffs who took extra care of our needs. Private ski slopes and lessons available for beginners and intermediates within the premise. Highly recommend for families trying ski for the first time. We loved here so much that this is our second year staying at NASPA.

Reviewed March 07, 2020
9.6
Exceptional
Wing from Hong Kong
Group
Superior Quad Room 71 to 75 Sq M
Stayed 2 nights in February 2020

Good comfortable hotel”

A large scale resort hotel, 5 minutes drive to the main street and station

Reviewed February 20, 2020
9.6
Exceptional
Wing from Hong Kong
Group
Superior Japanese-Style Room 46 to 50 Sq M
Stayed 2 nights in February 2020

Rated”

already rated

Reviewed February 20, 2020
7.2
Very good
Tadakazu from Japan
Solo traveler
Superior Twin Room - Smoking
Stayed 2 nights in January 2020

Expensive, but not luxuary, just ordinary level facility and services”

Parking is far from the front entrance, only a few parking spaces near. They drive us by vehicles to the parking, but they would not bring our cars to the front. The room is not too small, it's decent but the facility is old. Since this ski resort is located lower part of the mountains, sometimes getting rain or less snow than other ski areas.

Reviewed January 13, 2020
123
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