Excellent8.3
Based on157reviews
National Hotel Jerusalem
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8.1 Excellent location
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8.1Location
  • Free Wi-Fi in all rooms

  • Room service [24-hour]

  • Airport transfer

  • Elevator

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Verified traveler reviews

Verified traveler reviews

Agoda Reviews (157)
Booking.com Reviews (959)

5.6

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  • Cleanliness 8.1
  • Facilities 7.7
  • Location 8.1
  • Room comfort and quality 8.1
  • Service 8.9
  • Value for money 8.3
Excellent
based on 8 reviews
  • Cleanliness 8.8
  • Facilities 8.0
  • Location 9.0
  • Room comfort and quality 9.5
  • Service 9.5
  • Value for money 9.0
  • Cleanliness 8.0
  • Facilities 7.5
  • Location 8.2
  • Room comfort and quality 8.3
  • Service 8.9
  • Value for money 8.4
  • Cleanliness 7.8
  • Facilities 7.6
  • Location 7.7
  • Room comfort and quality 7.6
  • Service 8.5
  • Value for money 7.9
Very good
based on 2 reviews
  • Cleanliness 9.0
  • Facilities 8.0
  • Location 8.0
  • Service 8.0
  • Value for money 7.0
  • Cleanliness 8.4
  • Facilities 9.5
  • Location 8.4
  • Room comfort and quality 6.9
  • Service 9.3
  • Value for money 8.7
  • Cleanliness 9.2
  • Facilities 8.0
  • Location 8.9
  • Room comfort and quality 8.8
  • Service 9.4
  • Value for money 8.3
Provided by verified guests of Agoda
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3.6
Aditee from United Kingdom
Solo traveler
Single
Stayed 1 night in May 2017
A really poor hotel in a not great area”
I just needed one night here and was bolstered by the good reviews. But I can't say that much was right about this hotel. First of all, as I arrived in the morning I left my bag with the reception staff since my room was not available before heading out for the day. There was no room to put it. The woman at reception told me just to leave it against the reception counter and someone would deal with it. When I got back - a full 8 hours later - the bag was still there in the exact same spot, against the counter, out in the open for anyone to come grab. The lack of security and care was astounding. The room itself was very dated and needed a good clean. There was leftover dirt / dust on the bathroom floor. The shower even when turned all the way up to the hottest setting was only warm. The safe was still locked from the previous guest so I was unable to reset or use it. They also gave me a twin room with two twin size beds even though I was a single person traveling alone, so it was a waste of space. Overall it was a very dirty and dated room. The only bright spot about this hotel is the breakfast, which is large and varied with a nice spread. The omelette bar is a nice touch and the gentleman working there was lovely, as were overall the restaurant staff.
Reviewed May 07, 2017
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9.6
HLIAS from Greece
Group
Double
Stayed 4 nights in April 2017
Great Hotel Great Position !!!! ++++++++ Very Happy !!!!”
Reception people are the Greatest !!! All the time with a smile trying to help no mater how busy they are !!! Very good position , about 4 minutes from the old Town and about 10 minutes from the Holy Grave . Nice breakfast but it will be nice to have a few more options ....
Reviewed May 04, 2017
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10.0
Nurlin from Singapore
Couple
Double
Stayed 4 nights in February 2017
Great location.. 10 mins away to one of the Old City's gates. 15 mins away to Masjidil Al-Aqsa”
Great breakfast spread!!!
Reviewed April 24, 2017
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8.8
Jose from Canada
Solo traveler
Single
Stayed 1 night in April 2017
Very good location”
Excellent location close to Old City. Very friendly staff and clean. The right price might be more like 60-70 usd per night but it also depends on season. Breakfast is very good and includes many options. Very pleasant Arab neighborhood with many friendly faces.
Reviewed April 20, 2017
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7.6
Patrick from United States
Solo traveler
Single
Stayed 1 night in April 2017
Good hotel in fair location”
To counter some of the previous comments that had me concerned after booking, the rooms and linen were very clean (no bugs, etc. as some others reported). Rooms are also quiet, and I had to have the window open to hear the prayer calls. The location is decent, with the old city a walkable distance, although if you are at the Jaffa gate, the trek home can feel a bit tiring after a long day. I also had no concerns whatsoever in walking around the vicinity at night. Contrary to other posts, I was not approached a single time by anybody on the streets, and in fact, I found the Palestinians to be the kindest people in general during my travels throughout Israel. If price was the same I would probably stay at a hotel near a light rail stop in the New City and take the train into City Hall or Damascus Gates; however, for the price difference in East Jerusalem, National is a solid choice (and is also near Shivtei Israel station if you want to go into the New City by rail).
Reviewed April 18, 2017
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10.0
jane from United Kingdom
Solo traveler
Single
Stayed 1 night in April 2017
Lovely hotel”
The staff are friendly and the buffet breakfast is great. I had a very nice room and it was very quiet. Great views form the fourth floor restaurant.
Reviewed April 13, 2017
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10.0
Raheel from Norway
Couple
Double
Stayed 5 nights in March 2017
Very good hotel, best breakfast, perfect location ”
Hotel is just 5 mins walk away from old city. Many eating places nearby. A few bad things but they can be ignored when there are so many good things. Very friendly staff, always ready for help. Especially Mohammed and Lama at reception were nice, helpful and friendly. Good wifi speed. Hotel interior is nice and modern. Rooms are very spacious. Washrooms need a bit renovation. The safe in our room wasn't working which they changed the next day. Telefone in our room wasn't working either but they dint fix it during our whole stay of 5 nights and it was a bit irritating to go down at the reception for everything instead of just calling from our room. 2 single beds were together to make a double bad which means the bed can slide apart a few inches any time of the night. Breakfast was awesome. Huge and fresh variety, hot breakfast. The cook makes omlettes or fried eggs of your choice at the spot. Breakfast room/restaurant had a nice view of the mount of olives. A great place for dinner too, very nice waiters, delicious food, menu with a good variety of food, not cheap but not too expensive either. Overall really nice hotel. Would highly recommend it, will definitely stay there next time when we are in jerusalem and hope that hotel's administration fix the few flaws so it will be perfect.
Reviewed April 03, 2017
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9.6
Christopher from United States
Couple
Double
Stayed 4 nights in February 2017
Exceptional”
National Hotel Jerusalem was wonderful. It a perfect base for exploring Jerusalem and the delicious breakfasts were a perfect start to each day. Whenever we need anything, from pillows to a voltage adapter, the front desk staff were more than happy to oblige. I would recommend this hotel to anyone visiting Jerusalem.
Reviewed March 07, 2017
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8.4
Jeanette from United States
Couple
Double
Stayed 5 nights in February 2017
Totally Recommend”
It's clear they work hard to be a welcoming and first rate hotel. It's a great deal for the money. From the delicious cookies on the first night to the substantial breakfast buffet each morning overlooking the city, we were more than pleased. The staff was helpful and attentive. We stayed 5 nights and I was sad to leave.
Reviewed February 15, 2017
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8.4
EDUARD from Russia
Couple
Double
Stayed 2 nights in January 2017
good place”
Very good
Reviewed January 27, 2017
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