National Hotel Jerusalem
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8.1
Excellent
/10
(324 reviews)See what guests said
See map
8.2
Excellent
Location rating score
Excellent location - 620 meters from city center
Popular neighborhood
Parking
FREE
  • Educational Bookshop150 m
  • Rockefeller Museum310 m
  • Herod's Gate340 m
  • Garden Tomb340 m
  • East Jerusalem340 m
  • Armenian Ceramics390 m
  • Tombs of the Kings420 m
  • The Armenian Ceramics-Balian Ltd440 m
  • St George's Cathedral460 m
  • Saint George's Cathedral480 m
  • Free Wi-Fi
    2017

    National Hotel Jerusalem

    Al Zahra Street, East Jerusalem, Jerusalem, Israel, 55060 - See map
    "Very welcoming staff, modern facilities and a good breakfast."
    Syed - May 17, 2017
    Excellent service
    8.6 rating for service
    Excellent comfort
    8.1 room quality and comfort
    • Airport transfer

    • Located in heart of Jerusalem

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Property ranking|Compared to 1,275 Jerusalem properties
    See all rankings
    Room comfort score
    8.1/10
    Value for money score
    8.1/10
    Service score
    8.6/10
    Review score - United States
    8.6/10
    Better than
    99
    %
    of Jerusalem properties
    Better than
    98
    %
    of Jerusalem properties
    Better than
    98
    %
    of Jerusalem properties
    Better than
    98
    %
    of Jerusalem properties
    Value for money8.1
    Distance to city center1. Km
    Location rating8.2
    Nearest airportBen Gurion Airport (TLV)
    Distance to airport39.5 km

    Rooms available at National Hotel Jerusalem

    8.1
    Excellent
    Room comfort & quality
    Double
    Double
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Superior Double or Twin
    Superior Double or Twin
    ...
    • Room size: 36 m²/388 ft²
    • Street view
    • 1 double bed
    Enter dates to see prices
    Single
    Single
    ...
    • Room size: 24 m²/258 ft²
    • Balcony/terrace
    • 1 single bed
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    Triple
    Triple
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 3 single beds or 1 single b...
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    Family Room
    Family Room
    ...
    • Room size: 42 m²/452 ft²
    • Street view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Superior Triple Room
    Superior Triple Room
    ...
    • Room size: 33 m²/355 ft²
    • 3 single beds
    Enter dates to see prices
    Comfort Triple Room
    Comfort Triple Room
    ...
    • Room size: 31 m²/334 ft²
    • 2 single beds and 1 king be...
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    Standard Quadruple Room
    Standard Quadruple Room
    ...
    • Room size: 36 m²/388 ft²
    • 4 single beds
    Enter dates to see prices
    Deluxe Rooms
    Deluxe Rooms
    ...
    • Bathtub
    • 1 double bed or 2 single be...
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    Standard Triple Room
    Standard Triple Room
    ...
      Enter dates to see prices

      What people love about National Hotel Jerusalem

      • 10.0
        Exceptional
        Location

        "A very nice hotel with a prime location, car park was a plus."

        Yasser M.

        |

        February 25, 2018

      • 10.0
        Exceptional
        Cleanliness

        "The food is delicious and it is absolutely clean."

        Ursula

        |

        May 28, 2018

      • 8.4
        Excellent
        Staff 

        "The real gem of this hotel is the staff who were invaluable in giving advice and help on getting around and transport to and from the airport."

        adrian

        |

        July 15, 2018

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      More about National Hotel Jerusalem

      More about National Hotel Jerusalem

      8.4
      Excellent

      "The location of the hotel is excellent for seeing the major..."

      adrian

      |

      July 15, 2018

      An overview

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      What they offer

      4.8
      Review score
      Staff 

      "Staff was nice and friendly."

      Marc

      |

      August 28, 2018

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Reviews of National Hotel Jerusalem from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (324)Booking.com Reviews (3318)
      8.1
      /
      10
      Cleanliness7.9
      Facilities7.5
      Location8.2
      Room comfort and quality8.1
      Service8.6
      Value for money8.1
      Rating
      9+ Exceptional (76)
      8-9 Excellent (50)
      7-8 Very Good (48)
      6-7 Good (13)
      <6 Below Expectation (30)
      Time of the year
      Mar - May (67)
      Jun - Aug (47)
      Sep - Nov (51)
      Dec - Feb (52)
      All languages
      All guests (324)
      All room types

      Show reviews that mention 

      Showing 217 verified guest comments
      12345
      10.0
      Exceptional
      Martin from Australia
      Couple
      Double
      Stayed 2 nights in July 2019

      Best hotel”

      One of the best hotels in Jerusalem. Absolutely loved the breakfast! 5 star breakfast! Location is perfect. 5 minute walk to the old city!

      Reviewed July 06, 2019
      9.2
      Exceptional
      Rafael from United States
      Couple
      Double
      Stayed 1 night in April 2019

      Will stay there again!”

      Staff very helpful! Good breakfast and location, well worth it! Will stay again!

      Reviewed May 09, 2019
      8.4
      Excellent
      Mohmed from United Kingdom
      Group
      Double
      Stayed 1 night in May 2017

      Great hotel great staff”

      Stayed jerusalam for 6 days great time very good staff only criticism I can give was me being a Muslim observing fasting in Ramadan the morning Sahoor was very disappointing and more disappointing was the fact when I bought the mattter to their attention they didn't want to know

      Reviewed June 02, 2017

      Great having you at the national hotel Hope to see you again we will take you problem in consideration Regards

      Responded July 01, 2017
      National Hotel Jerusalem
      8.4
      Excellent
      Chouson from Hong Kong
      Couple
      Double
      Stayed 4 nights in February 2016

      Friendly, decent and well managed.”

      Staff at the front desk and resturant are friendly and helpful. Room was reasonably cleaned thought it is aged. Breakfast was good and eggs to our choice was frenhly prepared. Lunch and dinner were served with good quality with right temperature and staff wrre very willing to serve. Location is 5 mins walk to Herold gate of the old city. I believe this hotel is serving customers with all their heart. One point needed to be noted if rooms are on the 3rd floor might hear noises from the top floor reaturant during the early morning or late at night when it was being under clearning.

      Reviewed February 09, 2016

      THANK YOU FOR STAYING AT THE NATIONAL HOTEL HOPE TO SEE YOU AGAIN REGARDS

      Responded July 01, 2017
      National Hotel Jerusalem
      9.3
      Exceptional
      HO from Hong Kong
      Solo traveler
      Single
      Stayed 4 nights in December 2014

      Location, helpful and friendly, nice room and bed.”

      convenient, comfy, warmth from staff

      My stay was really great at National! It was my first time in Israel, Nirvana was very warmth and helpful to make my stay and trip an really enjoyable one! She's just amazing and very thoughtful & caring, helped in every way: arrange trip, where to exchange money, different ways to go different places, etc... Room has balcony and could open window for the fresh air to come in! it's roomy and comfy! Breakfast has a nice view but not many choices, but good enough to get you going for the next few hours, peppers and veggies are really fresh! It's located in Arab side which is fantastic! Close to sightseeing and people are friendly! If going Jerusalem again would definitely go back to this hotel!

      Reviewed December 15, 2014

      THANK YOU FOR STAYING AT THE NATIONAL HOTEL HOPE TO SEE YOU AGAIN REGARDS

      Responded July 02, 2017
      National Hotel Jerusalem
      10.0
      Exceptional
      Ee from Singapore
      Couple
      Double
      Stayed 4 nights in October 2014

      Superb”

      Location, Comfortable, Staff

      I enjoyed my stay at the National Hotel Jerusalem very much. The Staff were warm and helpful, especially Nirvana, who helped us to sort out a problem with our day tour and also with general enquiries. The breakfast spread was wide and wonderful. We also had dinner at the restaurant and it was far better than the neighbouring restaurants in the area. The bedroom and bathroom were spacious and clean. The hotel is a short walk to Damascus Gate and Flower Gate. I would certainly stay here again.

      Reviewed November 18, 2014

      THANK YOU FOR STAYING AT THE NATIONAL HOTEL LOOKING FORWARD TO SEE YOU AGAIN REGARDS

      Responded July 02, 2017
      National Hotel Jerusalem
      8.0
      Excellent
      Taco from Netherlands
      Couple
      Double
      Stayed 6 nights in July 2013

      Pleasant, friendly, comfortable”

      Efficient staff, clean and comfortable hotel

      We arrived at the hotel from the Tel Aviv Airport at two o'clock in the morning and the staff was still waiting for us and had us checked in efficiently. We felt welcome after a tiring day. The hotel is pleasant, and the staff helpful, food is good, close to the old city (jerich, herod gates)

      Reviewed July 22, 2013

      THANK YOU FOR STAYING AT THE NATIONAL HOTEL YOU ARE MORE THAN WELCOME TO VISIT US AGAIN REGARDS

      Responded July 02, 2017
      National Hotel Jerusalem
      8.3
      Excellent
      CHARITO from Philippines
      Couple
      Double
      Stayed 3 nights in June 2013

      Amazing staff!”

      1) Very helpful staff, particularly the Front Office Manager, Ms. Nirvana! / 2) Close to the walled city / 3) close to shops and restaurants

      We had an amazing stay at the hotel, made very pleasant by the staff, especially Ms. Nirvana. Nirvana went out of her way to make our stay comfortable: provided us information, called our hotel in Tel Aviv for information, lent us a power adaptor, facilitated a long distance call, arranged our packed breakfast - all without us even asking for those services. She anticipated our needs! Mr. Sammy Davies, head of housekeeping, as likewise very helpful. Everyone was wonderful, which made up for the slowness of the internet in the rooms. The hotel has been better days, but it is kept clean and as pleasant as can be. My friend and I each got two big, comfortable beds and nice sheets. Breakfast was a god spread, several choices.

      Reviewed July 13, 2013

      GLAD HAVING YOU AT THE NATIONAL HOTEL HOPE TO SEE YOU AGAIN REGARDS

      Responded July 02, 2017
      National Hotel Jerusalem
      10.0
      Exceptional
      Radu
      Couple
      Double
      Stayed 1 night in January 2019

      Exceptional”

      good hotel!

      Reviewed April 18, 2019
      6.0
      Noel from United States
      Couple
      Double
      Stayed 5 nights in April 2019

      Needs a lift”

      Close to the old Jerusalem. Many restaurants around. Free breakfast. Staff are helpful, esp the one who only at day time. In the afternoon he manage a money exchange business. he was lovely. The hotel is old. Our bathroom has an exhaust that smells bad. They didn't turn AC on yet coz they said it's still cold. Our room was muggy ang smelly because of the open exhaust on the bathroom floor

      Reviewed April 22, 2019
      8.4
      Excellent
      adrian from United Kingdom
      Family with teens
      Double
      Stayed 3 nights in July 2018

      Old town”

      Hotel located near Damascus gate in the Muslim part of Jerusalem. Stayed in room 223 which was a standard room quite small. The furniture could do with updating but adequate for the time we spent there. The location of the hotel is excellent for seeing the major sites of Jerusalem all within walking distance.The real gem of this hotel is the staff who were invaluable in giving advice and help on getting around and transport to and from the airport. Breakfast typically Arabic cruisine plentiful and an added bonus freshly cooked omelettes made to order. Would definitely recommend it using as a base for site seeing . Tip .. we only stayed for a couple of nights however if staying longer would recommend upgrading to a superior room with more space and most with a balcony.

      Reviewed July 15, 2018

      Dear Guest: thank you for your feedback and high score looking forward to having you again at the National Hotel. regards,

      Responded September 17, 2018
      National Hotel Jerusalem
      10.0
      Exceptional
      Ursula from Germany
      Solo traveler
      Single
      Stayed 9 nights in May 2018

      Exceptional”

      A very good hotel , close to the Old City , a very nice Ambiente and the staff is very friendly and helpful. The food is delicious and it is absolutely clean. I certainly would stay here again. Ursula B.

      Reviewed May 28, 2018

      Thank you for the high score rating granted, much appreciated. Hope to see you again soon at the National Hotel.

      Responded June 05, 2018
      National Hotel Jerusalem
      8.8
      Excellent
      Chris from Ireland
      Couple
      Double
      Stayed 2 nights in March 2018

      Great hotel in perfect location for Jerusalem”

      My wife and stayed for three nights in March. We used the hotel as a base for exploring Jerusalem. It was only 5 minutes from Herod's Gate into the old city. Staff were great and breakfast good. Would recommend.

      Reviewed April 02, 2018

      Thank you for your feedback and comments. Yes, the National Hotel is very central and within walking distance to the old city as well as historical places.

      Responded June 05, 2018
      National Hotel Jerusalem
      4.8
      chit from Hong Kong
      Couple
      Double
      Stayed 4 nights in December 2017

      Old hotel close to city center”

      Pros: 1. good breakfast 2.friendly staff Cons: 1.old hotel without furnished 2.some rooms are in basement without window 3. beds are not comfortable 4. I called to amend the booking dates. They originally accepted but rejected later without reason. I called again and they finally accepted.Wierd management style.

      Reviewed January 11, 2018

      Dear Guest: thank you for your feedback, we will take your comments into consideration. looking forward to having you again at the National Hotel. regards,

      Responded September 17, 2018
      National Hotel Jerusalem
      8.8
      Excellent
      Qasim from United Kingdom
      Family with young children
      Double
      Stayed 7 nights in December 2017

      One of the best and biggest hotels in the old city.”

      I travelled with a family of 8 including 2 elderly people and 2 children. Hotel was very accommodating. Upon request the hotel provided us with 3 good double roooms adjacent to each other. A great buffet breakfast every morning 7-10am with a great view of the city. Friendly hotel staff. Rooms would be cleaned daily. We checked out at 12noon but as we had a late flight, the staff kindly kept our luggage safe for a few hours until we were ready to go airport. Day trips and cabs to airport were expensive.

      Reviewed December 23, 2017

      thank you for staying at the national hotel, hope to see you again

      Responded September 17, 2018
      National Hotel Jerusalem
      8.8
      Excellent
      Timothy from United States
      Couple
      Triple
      Stayed 1 night in November 2017

      Convenient to Old City”

      Very convenient to Old Jerusalem. Warm welcoming staff and good breakfast. Was there in November and A/C had been turned off for the season, and we had no window - only a door to common patio, room was uncomfortably warm overnight..

      Reviewed December 04, 2017

      ear guest: thank you for your feedback, we will take it into considration looking forward to having you at then National Hotel. regards,

      Responded September 17, 2018
      National Hotel Jerusalem
      8.4
      Excellent
      Tasleem from United Kingdom
      Couple
      Double
      Stayed 7 nights in June 2017

      Excellent”

      Hotel room looked a bit tired and probably needed a deep clean, windows dirty on the outside which made it feel grubby. However, we got used to it after a day or two! Although there was a kettle there was no complementary tea/coffee. There's a fridge and TV, but limited channels available if you're interested in watching. We had a twin room. Bathroom ok. Staff were lovely and made us feel welcome, helped us with any questions we asked. Fifteen minute walk to old Jerusalem and hotel located in muslim area. Would recommend for those who want to be near to old Jerusalem and want reassurance it is a halal hotel.

      Reviewed July 08, 2017

      THANK YOU FOR STAYING AT THE NATIONAL HOTEL WE WILL TAKE YOUR POINTS INTO CONSIDERATION HOPE TO SEE YO AGAIN REGARDS RESERVATION DEPT

      Responded July 08, 2017
      National Hotel Jerusalem
      10.0
      Exceptional
      CHENGJUN from China
      Solo traveler
      Single
      Stayed 2 nights in June 2017

      wonderful place and professional service”

      it's very safe although the hotel is located in Arabic area. police and military everywhere, which makes u feel safe all the time. only a few minutes from old city, and u can walk there in the morning or at noon or in the evening and different time bring u different experience....the room is simple but clean....

      Reviewed June 13, 2017

      thank you for staying at the NATIONAL HOTEL Hope to see you again regards

      Responded July 01, 2017
      National Hotel Jerusalem
      9.6
      Exceptional
      HLIAS from Greece
      Group
      Double
      Stayed 4 nights in April 2017

      Great Hotel Great Position !!!! ++++++++ Very Happy !!!!”

      Reception people are the Greatest !!! All the time with a smile trying to help no mater how busy they are !!! Very good position , about 4 minutes from the old Town and about 10 minutes from the Holy Grave . Nice breakfast but it will be nice to have a few more options ....

      Reviewed May 04, 2017

      A pleasure having you at the NATIONAL HOTEL Hope to see you again we will take your opinion in consideration regards

      Responded July 01, 2017
      National Hotel Jerusalem
      8.8
      Excellent
      Jose from Canada
      Solo traveler
      Single
      Stayed 1 night in April 2017

      Very good location”

      Excellent location close to Old City. Very friendly staff and clean. The right price might be more like 60-70 usd per night but it also depends on season. Breakfast is very good and includes many options. Very pleasant Arab neighborhood with many friendly faces.

      Reviewed April 20, 2017

      thank you for staying at the NATIONAL HOTEL Hope to see you again regards

      Responded July 01, 2017
      National Hotel Jerusalem
      12345
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      • Excellent location
      • Garden Tomb